Technical Support Coordinator Jobs Near Me

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

IT Support Specialist Full time-Telework **US Citizenship Required** We are looking for an individual to join our team working in a remote telework capacity. Working full time for a program with VA CCRA. This is a great opportunity for someone who wants to advance and utilize their IT skills. Job Description: Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

IT Helpdesk Technician - Tier 1 Salary: $40,000 - $50,000 Are you passionate about technology and looking to kickstart your career in IT support? Join a veteran-owned Managed Service Provider with over 20 years of success in delivering cutting-edge services and comprehensive IT solutions. We prioritize professional growth and foster a collaborative, dynamic workplace where employees feel empowered and valued. About the Role As an IT Helpdesk Technician - Tier 1, you'll provide essential support to clients by resolving technical issues and ensuring their systems run smoothly. This is a great opportunity for an entry-level IT professional who is eager to learn and grow in a fast-paced environment. Key Responsibilities Perform routine maintenance and monitoring of client systems. Install and configure hardware components and software applications. Troubleshoot and resolve basic networking issues. Provide remote and in-person assistance to end-users for technology resolutions. Accurately document services and resolutions using management software. Diagnose and resolve basic technical issues with client computers, devices, and peripherals. What We're Looking For Experience working 6+ months for a Managed Service Provider Basic understanding of IT systems, hardware, and software. Strong problem-solving skills and attention to detail. Excellent communication skills with the ability to assist non-technical users. A customer-focused mindset with a proactive approach to troubleshooting. Ability to work both independently and as part of a team. What We Offer Competitive salary: $40,000 - $50,000. Generous PTO to support work-life balance. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Opportunities for training and professional development in a supportive work environment. Why Join Us? This is your chance to work in a company that values its employees and invests in their success. If you're passionate about technology and want to grow your skills in a dynamic and collaborative environment, we want to hear from you. Apply today to start your journey as an IT Helpdesk Technician - Tier 1!

IT Support Engineer / Linux Support Specialist This is a 100% on-site role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. What we'd love to see: Someone who is highly knowledgeable in software, hardware, and networks within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are essential aspects of the role, excellent communication and people skills are required. Additionally, they support company Linux networks and optimize their performance. Responsibilities Provide internal IT desktop support in a Ubuntu Linux environment Shell scripting changes to a base Linux image to create or adjust it as needed System administration of Ubuntu Testing and troubleshooting Linux Workstations Automate deployment of Linux laptops Installation and upgrades of Linux workstations (desktop, printers, network cards, etc.) Act as the technical contact for our network service provider and aid them in troubleshooting issues Requirements Bachelor's Degree or equivalent combination of education and experience Familiarity with scripting or basic knowledge of a systems programming language (e.g., Bash, Python, or Perl) Knowledge of Linux systems, applications, and hardware, with troubleshooting and repair abilities Effective communication, interpersonal, and organizational skills Broad understanding of network issues; able to troubleshoot with service providers Experience with Foreman or PXE provisioning, including preseed, auto-install, and Kickstart for automated deployments Ability to create and maintain technical documentation Nice to Haves: CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification Linux system administration at an advanced level Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $70,000-$130,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

*Please email resumes to **************** is NOT remote and requires candidate to be in-office, located in Irvine, CA* RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must! A successful candidate will have: Effective communication skills with non-technical clients Great problem-solving skills Strong Microsoft Active Directory experience Office 365 and Azure knowledge Meraki product experience Datto product experience Sharepoint / OneDrive & Teams experience ITGlue experience Bonus experience: Autotask and ConnectWise This position includes the following responsibilities: Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to: operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations, including: installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications. Perform maintenance tasks and configuration with desktop management software tools including: software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers Establish and maintain user accounts and passwords in accordance with company information security guidelines. Expectations: A high degree of accuracy and attention to detail Able to work independently, multi-task, and take ownership of various parts of a project or initiative Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements Great organizational skills. Able to prioritize tasks while handling various projects simultaneously Work with internal teams and cross-functionally Two to three years Managed Service Provider (MSP) experience preferred Good driving record required We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred) Job Description Customer service Desktop support, manage client requests Communicate with vendors Evaluate and document client systems Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure Configure workstations, deploy tablets, phones, printers, and imaging solutions Manage support tickets and escalation Respond to system alerts, outages, and service requests Perform other work-related duties as assigned. Job Type: Full-time Schedule: Monday-Friday: 9am - 5pm Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD) Benefits include: PTO Paid Holidays Health Insurance Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Required) Windows: 2 years (Required) Work Location: Hybrid remote in Aliso Viejo, CA

Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Freelance/Self-Employed/Part-Time Experience: 4+ years Type of Agreement: 1099 Independent Contractor Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced IT Support Specialist Level 2 to join our team in Fort Meade, Maryland, United States. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Freelance Work: It means you will work for your own like a self-employed and you will get paid only for the hours OR days' you work on the customer's site. Job Description IT Support Specialist Level 2 Engineer will provide day-to-day local\remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 4 years of experience in Windows Desktop support. Key Responsibilities: Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of the Mac operating system, to support Apple pc users. Install, upgrade, support, and troubleshoot for printers, and computer hardware. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Desired Skills & Experience :- Bachelor's degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities, and meet SLAs. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ****************************** or *********************. AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our client, seeks an accomplished Workday HRMS Functional Support Analyst. *** Candidate must be authorized to work in USA without requiring sponsorship *** ********************************************************************* *** Location: Norfolk VA or Hampton VA *** Duration: Permanent / Fulltime / Direct-Hire Notes: Candidate may be required to occasionally travel to other facilities for meetings, training, or other such events. Possess a valid driver's license. Description: Seeking to hire experienced candidates for the position of HRMS Functional Support Analyst for its Workday HRMS application. Work with technical team and functional users to plan and upgrade or implement HRMS application. Provide daily user support and troubleshooting of issues. Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements. Work with functional users to ensure continuous effective use of agency's HRMS application. Assist users with utilizing additional delivered functionality. Assist with leading requirement analysis sessions to gather key business objectives. Work with team to continually build application business processes. Provide power user support in creation of advanced reports for team shared use. On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades. Work with functional team to gather and document requirements to apply system solutions to business problems. Assist functional users in performing configuration changes, testing, training, and business process documentation as needed. Provide continuous mentoring and knowledge transfer to functional users. Manage records created and received in compliance with the records management policies and procedures. Qualifications: 7 + years of operational experience supporting Workday's HRMS application. 6 + years proven Workday HRMS system implementation / upgrade experience. 2+ full Workday HRMS Software Development Life Cycle (SDLC) implementations. Worked as Workday HRMS Functional Lead 2+ implementation and/or upgrade projects. Proven experience on the capability of Workday's HRMS applications with emphasis on Workforce Management, Recruiting, Benefits and Payroll to work with multiple teams of composed of technical and business analysts to provide support and lead functional team in implementation or upgrade for Agency's HRMS application. Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects. Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and validate not only documented requirements but validate current and future functionality against identified business processes and test scenarios. Expertise in working closely with technical resources to map functional design to technical design is required. Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday's HRMS ERP systems. Proven experience with full lifecycle implementation with Workday HRMS ERP system and technical knowledge of Workday HRMS applications. Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management. Experience with configuring Workflow approvals. Demonstrated experience with implementing and managing application security for Workday's HRMS system. Must be able to QA test development work and work with the technical development team to ensure customer requirements are met. Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering. Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc. Willing to provide leadership in the development of functional skills in others through active knowledge sharing. Technical proficiency in developing user reports with Workday's HRMS system. Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data. ******************************************************************** I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder “Sat” Singh Lead Technical Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

will be 95% remote based out of Long Beach, CA. We are seeking a dedicated and knowledgeable IT Support and Security Specialist to join our client's team. This role is ideal for a candidate with experience in small or start-up environments, possessing a broad range of IT skills, and eager to take on varied responsibilities. You will play a critical role in maintaining our client's IT infrastructure, supporting end-users, and implementing robust security measures. Your expertise will help protect the organization's data, ensure compliance with SOC2 standards, and maintain a secure and efficient IT environment. Responsibilities: Support SOC2 compliance efforts, leveraging 1Trust compliance tools to manage and document controls, policies, and procedures. Deliver end-user IT support by resolving technical issues related to hardware, software, and network connectivity. Respond to and manage IT support tickets promptly, escalating complex issues to senior staff as needed. Experienced with Azure-based environments, including Active Directory, Exchange, Defender, and Intune, with proficiency in creating and managing user accounts and permissions in alignment with established processes and procedures Document all actions and processes thoroughly in SharePoint, ensuring up-to-date application and system documentation and maintaining accurate written procedures. Perform cybersecurity risk assessments to identify vulnerabilities in vendor systems using OSINT platforms and traffic analysis tools. Analyze potential impacts on the organization and develop mitigation strategies to reduce risk and enhance security posture. Assist in monitoring implemented security measures to protect systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems. Track and manage the organization's IT assets, including hardware and software. Ensure all hardware and software assets are up to date, licensed, and function properly. Coordinate the lifecycle management of IT assets, including procurement, deployment, maintenance, and decommissioning. Maintain accurate records of all IT assets and ensure compliance with asset management policies. Continuously enhance technical knowledge and skills to support evolving IT and security trends, leveraging training, certifications, and emerging technologies. Perform on-site support at the office or data center when necessary to address and resolve specific technical issues. Assist or lead IT projects, such as SOC2 audit or implementing new technologies. Required Qualifications: Bachelor's Degree in IT or related field 3+ years of general IT experience Demonstrated ability to create and maintain detailed, accurate, and user-friendly documentation for IT processes, systems, and compliance requirements. Strong technical troubleshooting and problem-solving skills, thorough research prior to escalation Knowledge of cybersecurity principles and practices (SOC2, ISO 27001 preferred) Experience with security monitoring tools and technologies Good communication and interpersonal skills Ability to work independently and as part of a team, and manage multiple tasks simultaneously Flexibility to adapt to changing priorities and work in a fast-paced environment Preferred Qualifications: Local to Los Angeles/Long Beach area Experience working in a start-up or small company with wide experience Familiarity with network and system administration

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

Workday - Functional Support Analyst Duration: 12 Months Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst for its Workday HRMS application. We look forward to viewing your resume. Looking to hire a HRMS Functional Support Analyst with proven experience on the capability of Workday's HRMS applications with emphasis on Workforce Management, Recruiting, Benefits and Payroll to work with multiple teams of composed of technical and business analysts to provide support and lead functional team in implementation or upgrade for Agency's HRMS application. On-going provide functional support to end user community to support in utilization of its Workday HRMS application to its full capability. Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects. Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and validate not only documented requirements but validate current and future functionality against identified business processes and test scenarios. Expertise in working closely with technical resources to map functional design to technical design is required. Essential Job Functions: Implementation Work with technical team and functional users to plan and upgrade or implement HRMS application. Provide daily user support and troubleshooting of issues. Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements. Work with functional users to ensure continuous effective use of agency's HRMS application. Assist users with utilizing additional delivered functionality. Assist with leading requirement analysis sessions to gather key business objectives. Work with team to continually build application business processes. Provide power user support in creation of advanced reports for team shared use. On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades. Work with functional team to gather and document requirements to apply system solutions to business problems. Assist functional users in performing configuration changes, testing, training and business process documentation as needed. Provide continuous mentoring and knowledge transfer to functional users. HRMS Functional Support Analyst Manage records created and received in compliance with the Records Management Policies and Procedures. Perform other functional analyst support duties as needed. Required Knowledge, Abilities and Skills essential to Job Functions: Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday's HRMS ERP systems. Proven experience with full lifecycle implementation with Workday HRMS ERP system and technical knowledge of Workday HRMS applications. Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management. Experience with configuring Workflow approvals. Demonstrated experience with implementing and managing application security for Workday's HRMS system. Must be able to QA test development work and work with the technical development team to ensure customer requirements are met. Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering. Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.… Accountable and strong rapport with technical counterpart and user community. Willing to provide leadership in the development of functional skills in others through active knowledge sharing. Technical proficiency in developing user reports with Workday's HRMS system. Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data. Demonstrated ability to handle multiple priorities effectively and efficiently. Demonstrated skill in verbal and written communications. Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills. Demonstrated commitment to and understanding of best practices in quality customer service. Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Software applications: Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)). Qualifications: Training and/or Education: BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required. Required Experience: 7 + years of operational experience supporting Workday's HRMS application. 6 + years proven Workday HRMS system implementation / upgrade experience. 2+ full Workday HRMS Software Development Life Cycle (SDLC) implementations Worked as Workday HRMS Functional Lead 2+ implementation and/or upgrade projects. Licenses or Certificates: Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

located in Norfolk, Virginia. Job Title: Helpdesk/Technical Support Security Clearance: Required Travel Requirement: 25%+ travel required Job Responsibilities: Support the deployment of mobile devices and assess/improve the current deployment processes. Align new business requirements with refined mobile device deployment processes. Receive and set up mobile devices from the cellular provider in collaboration with field staff. Provide support for the deployment and replacement of devices. Troubleshoot and support mobile devices, such as phones, tablets, and laptops. Assist with maintaining and evolving the client's mobile policy requirements.

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

We are seeking a highly skilled and motivated IT Specialist to join our team and provide site technical support at our Rockledge, FL site with regular travel to Watertown, SD to support that site as well. The ideal candidate will possess a strong technical background with expertise in troubleshooting hardware, software, and network issues. This role requires excellent communication skills as well as the ability to work independently to resolve technical problems efficiently. The IT Specialist will work in close coordination with the Electronics IT Team, Standex Enterprise IT team, and the service desk. What You'll Do Provide periodic onsite technical support to end-users at our manufacturing sites in Rockledge, FL and Watertown, SD and as well as other locations in the U.S. Serve as Tier 2 support by diagnosing and resolving hardware, software, and network issues in a timely manner. Install, configure, and maintain computer systems and peripherals. Set up and troubleshoot printers, scanners, and other office equipment. Assist with software installations, updates, and patches. Collaborate with the IT team to implement and maintain IT infrastructure projects. Train end-users on basic IT procedures and best practices. Perform routine maintenance tasks such as system updates and backups. Manage security and availability of site-specific business applications Secure operational technologies in collaboration with the Enterprise team. Work with local IT/facilities vendors to ensure site is running effectively (i.e. Wifi, telephone, etc) Ensure compliance with company IT policies and procedures. Follow all safety and IT security policies and procedures. Participate in an on-call, after-hours rotation with the Standex IT team. Other duties as assigned. What You'll Bring Must be a U.S. citizen Bachelor's degree in an Information Technology related field preferred. At least three (3) years related IT experience. Must be able to travel up to 20% as this position will be supporting multiple sites Windows server and PC deployment, administration, and troubleshooting Experience with Active Directory, Exchange, and Office 365 administration Basic networking skills What We Value Needs to be a true team player that is motivated to complete tasks and projects without onsite supervision and to pitch in where needed for the larger organization. Experience and temperament to handle highly confidential information/material. Ability to work after hours as needed to ensure completion of projects. Participate in an on-call rotation shared by IT North America team members.

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Entry Level IT Technician ☑ Our client is a large information technology firm with a national presence in the IT solutions space! ☑ Monday - Friday schedule ☑ Daytime Shift (8 am - 5 pm) ☑ Medical, dental, & vision coverage ☑ Paid time off ☑ Paid holidays ☑ Long-term career opportunity Permanent residents only, no c/c. TECHEAD is looking for an Entry Level IT Technician to join one of our client's teams! This is an awesome entry-level position for anyone looking to jumpstart their career and gain experience in the IT industry. The ideal candidate will have an interest in IT and the ability to jump in and help out with any task assigned. Duties/Responsibilities: Accurately diagnose and repair computers to working condition for our customers. Troubleshoot a variety of computer hardware issues. Label and clean computers while maintaining a clean workstation. Carefully load/unload boxes of IT equipment Maintain a professional appearance at all times The client has an all-hands-on-deck type of work environment. Candidates may be asked to step in and work other duties as assigned. Experience/Qualifications: Drive to learn or grow into the IT industry Candidate will need to be able to follow instructions and accurately record repairs and close tickets. Must have general knowledge of principles and processes for providing excellent customer service. Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming is a plus) Excellent time management skills. Ability to work as team player in a professional environment. Must be able to prioritize multiple tasks. Must be able to lift at least 50 lbs. with no restrictions. Ability to pass a background check High school diploma A+ certification a plus (not required) TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

1. Candidates should have a good understanding and knowledge of installing software and setting up hardware. 2. Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive. 3. Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests. 4. Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, toughbooks, tablets, etc. 5. Experience supporting cell phones and Ipads desired. 6. Experience supporting Client and OCE printers/plotters desired. 7. Ability to interface with wide variety of clients and must have excellent customer service skills. 8. Previous Helpline or customer service experience desired. 9. Excellent problem-solving and critical thinking skills required. 10. Must have strong listening skills and be able to respond to multiple customer requests or demands. 11.Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team. 12. There is a Oncall Rotation requirement for this position. 13. Configure and test client workstations to utilize VPN access using secure token identification. 14. Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity. 15. Install image systems with appropriate OS for client needs. 16. Install and configure core applications once base OS image has been deploy. Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. 17. Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP. • What soft skill requirements do you have (team fit and personality requirements)? o Possesses strong customer service skills. o Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. o Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

JD: Responsible for managing and implementing CyberArk's PIM solutions for large-scale customers. This role may involve: Installing, configuring, and maintaining CyberArk environments Assisting with onboarding privileged accounts into CyberArk Performing application integration assessments Developing and maintaining end-user documentation Providing relevant training Participating in project planning and management Maintaining the application layer of the CyberArk Identity Security solutions. Responsible for monitoring and reporting on CyberArk environment performance, troubleshooting complex issues, and providing Automating processes and ensuring compliance. Implementing new CyberArk solutions and Deployments.