Technical Support Coordinator Resume Examples 2023

Research Summary. We analyzed 734 technical support coordinator resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Verizon Wireless of the East LP and Capital One. Here are the key facts about technical support coordinator resumes to help you get the job:

The average technical support coordinator resume is 432 words long
The average technical support coordinator resume is 1.0 pages long based on 450 words per page.
Customer service is the most common skill found on a technical support coordinator resume. It appears on 12.6% of resumes.

After learning about how to write a professional technical support coordinator resume, you can make sure your resume checks all the boxes with our resume builder.

Technical Support Coordinator Resume Example


Adam Washington Technical Support Coordinator Contact Information Bloomington, IN (960) 555-2749 awashington@example.com Skills Setup Trouble Shooting Internet Android Technical Solutions Password Resets Troubleshoot Software Applications End User Technical Information Employment History Technical Support Coordinator 2020 - Present IU Health Bloomington, IN Install and configure printers, scanners, and programs with IP addresses. Provide excellent customer service and communicate effectively both orally and in writing. Advanced Technical Support 2010 - 2020 ModusLink Bloomington, IN Trouble shooting, problem solving, sales -Resolving complex customer issues in both English and Spanish Deploy printers Ping to make sure printers are replying and have connection. Acted as liaison between team members and the software and hardware technology department Created Sharepoint sites with complete documentation for users to access pertinent information. Technical Support Coordinator (Part-Time) 1998 - 1999 The Walt Disney Company Orlando, FL Provide software and hardware support for Macintosh environment. Ensured guest satisfaction through email communication system. Engaged in special projects as needed, including graphic design, town hall support, PowerPoint creation, and web programming. Education Master's Degree Computer Networking 2004 - 2005 Indiana University Bloomington Bloomington, IN Bachelor's Degree Business 1996 - 1999 University of Central Florida Orlando, FL


Mary Andrews Technical Support Coordinator Contact Info Atlanta, GA (360) 555-6235 mandrews@example.com Skills Real EstateCustomer ServiceTechnical AssistanceSquare FeetSetupCompany PoliciesProcess ApplicationsProperty ManagementHardwareInternet Employment History Technical Support Coordinator 2019 - Present Computer Generated Solutions Atlanta, GA Utilize remote support to analyze and expedite problem resolution to ensure quality service. Have vast knowledge of IOS and MAC OS Operating Systems. Resolved wireless computer software and hardware communication problems. Provided user support for hardware and software related issues by phone, email and remote control. Technical Support Assistant 2018 - 2019 Comcast Atlanta, GA Provide technical guidance, information, and advice to repair Internet connections. Received inbound client calls for High Speed Internet tech support and scheduled new connections & service calls. Use knowledge of Windows 7/XP and Macintosh operating systems to troubleshoot Internet connectivity issues. Leasing Agent 2016 - 2018 Bell Partners Kennesaw, GA Maintained occupancy rate of over 97% during tenure. Maintained in depth knowledge of competition through consistent contact with competitors, and using market survey reports. Monitor marketing dollars and tracking most effective outlets Conduct market surveys and shop competitors Conduct periodic monthly market surveys, to be submitted to the corporate office by the 12th of each month. Track and update lease information, property values, rental rates, and real estate assessments. Education Bachelor's Degree Psychology 2013 - 2016 University of California - Davis Davis, CA


Adam Washington Technical Support Coordinator Bloomington, IN awashington@example.com (960) 555-2749 Experience Technical Support Coordinator 2020 - Present IU HealthBloomington, IN Install and configure printers, scanners, and programs with IP addresses. Provide excellent customer service and communicate effectively both orally and in writing. Advanced Technical Support 2010 - 2020 ModusLinkBloomington, IN Trouble shooting, problem solving, sales -Resolving complex customer issues in both English and Spanish Deploy printers Ping to make sure printers are replying and have connection. Acted as liaison between team members and the software and hardware technology department Created Sharepoint sites with complete documentation for users to access pertinent information. Technical Support Coordinator (Part-Time) 1998 - 1999 The Walt Disney CompanyOrlando, FL Provide software and hardware support for Macintosh environment. Ensured guest satisfaction through email communication system. Engaged in special projects as needed, including graphic design, town hall support, PowerPoint creation, and web programming. Skills Setup Trouble Shooting Internet Android Technical Solutions Password Resets Troubleshoot Software Applications End User Technical Information Education Master's Degree Computer Networking 2004 - 2005 Indiana University BloomingtonBloomington, IN Bachelor's Degree Business 1996 - 1999 University of Central FloridaOrlando, FL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Technical Support Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Coordinator Resume Format And Sections

1. Add Contact Information To Your Technical Support Coordinator Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Coordinator Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Technical Support Coordinator Education

Majors

Business

26.8%

Computer Science

10.4%

Computer Information Systems

8.3%

Information Technology

6.6%

Technical Support Coordinator Resume Relevant Education Example #1

Master's Degree In Computer Networking 2004 - 2005

Indiana University Bloomington Bloomington, IN

Technical Support Coordinator Resume Relevant Education Example #2

High School Diploma 2007 - 2009

3. Next, Create A Technical Support Coordinator Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Coordinator Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Problem Resolution Skills
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
Customer Interaction Skills
Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Top Skills for a Technical Support Coordinator

Source: Zippia.com

Customer Service, 12.6%

Phone Calls, 10.1%

Excellent Interpersonal, 5.5%

Remedy, 4.5%

Other Skills, 67.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Coordinator Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Technical Support Coordinator

AT&T

Provided assistance as an inbound call center for customers who needed technical support for their DSL/Internet connections.
Assisted customers over the phone with their setup of their AT&T DSL modems, Fiber-optic connections and home networks.
Established and monitored digital internet service tunnels for customers.
Provided software and hardware technical support for AT&T Business and Retail Wireless DSL Internet Division.
Helped setup and troubleshoot home and business networks set up by ATT provided services.

Work History Example # 2

Desktop Support Consultant

Robert Half International

Created Computer Inventory of all PCs within the company.
Performed Installation of Windows2003 servers, routers, switches, and multiple PC hardware in various environments.
Performed tune-ups on HP & Dell laptops in various resorts/hotels during conventions for Philips employees at Naples, FL.
Isolated data issues, updated Windows patches, troubleshot/resolved network problems.
Installed and configured Linux and Windows 2K3/2K8 servers then maintained upgrades and troubleshoot problems when necessary.

Work History Example # 3

Logistics Coordinator

Sears Roebuck & Co

Supported The Home Depot RDC development through coordinating internal purchasing process from purchase requisitions through vendor payment through Ariba.
Managed client carrier database; verifying system information and disseminating information to management staff.
Imported a large amount of data (.txt format) into MySQL database.
Established operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise.
Monitored and maintained inventory accuracy and recommended procedures for specific situations that would sustain that accuracy.

Work History Example # 4

Technical Support Coordinator

Robert Half International

Developed loan application functionality for the 1stBank web site using Backbone, SASS/CSS and ASP.NET web services.
Assisted customers resolve software and network issues with their computers including windows 7 and 8 operating systems, and Apple Products.
Performed Microsoft Windows XP and Vista Operating system and applications deployment, installation, and maintenance.
Managed and maintained desktop PCs, high speed digital imaging, printing devices, network, and server hardware.
Prepared Maintained and organized, rotated voting machines in preparation for election year

5. Highlight Your Technical Support Coordinator Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support coordinator resume:

Network 5 Certification
Microsoft Certified Desktop Support Technician (MCDST)
Security 5 Certification
IT Information Library Foundations Certification (ITIL)
Certified Information Technology Professional (CITP)

More Certifications For Technical Support Coordinator

6. Finally, Add a Technical Support Coordinator Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Technical Support Coordinator Resume Skills

Customer Service

Phone Calls

Excellent Interpersonal

Remedy

Customer Satisfaction

Problem Resolution

Customer Support

Technical Problems

Technical Issues

TCP/IP

Call Handling

Mac OS

Technical Support Calls

PCS

Customer Interaction

Customer Issues

Customer Inquiries

Android

Level Support

Trouble Ticket System

External Voice

Customer Resolution

Inbound Calls

SQL

Product Knowledge

Customer Calls

On-Line Resources

Desktop Support

Technical Troubleshooting

VPN

Technical Assistance

LAN

Device Issues

Voice Products

Blackberry

Customer Care

Mtas

Cell Phones

Citrix

Troubleshooting Assistance

PowerPoint

Customer Accounts

Help-Desk Support

VoIP

Smartphones

Billing Issues

Equipment Issues

Customer Complaints

Call Tracking

Connectivity Issues

Technical Support Coordinator Jobs

Links To Help Optimize Technical Support Coordinator Resumes

Updated May 19, 2023