Technical support engineer jobs in Alaska

Required Skills & Experience 2-3 years' experience of IT support experience 1-3 years Microsoft background Strong customer service and communication skills CGIS Clearance Job Description A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively-all while delivering excellent customer service. Compensation: $25/hour - Depending on experience Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law

Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Kodiak, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications. Handle on-site and remote technical issues as needed. Trouble-shoot network, hardware, software, and application problems. Responsible for maintaining equipment and replacing non-functional equipment. Participate in equipment and/or software installations; moves; adds and changes. Work with other team members on server, client, network, and application-related projects. Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS. Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely. Support the installation and configuration of all end-user software in applicable sites, including many remote offices. Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications. Assist in providing computer technical support relating to software and hardware problems reported by users. Maintain IT asset inventory. Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system. Installs workstations, laptops, and printers. Respond in a timely manner to malware incidents, and remediate malware-infected systems. Demonstrates capacity for prioritization and management in a dynamic environment. Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and offsite audio-visual/presentation support for high-profile director meetings. Provide high-level Board of Director support as needed. Assist remote offices in troubleshooting Internet and network problems. Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts. Add/remove user accounts from security and distribution groups. Performs other related duties as required. Lifting up to 75lbs may be required as well as maneuvering under desks and equipment. Payrate: $24.04 to $28.85 Hourly Requirements Strong, technical working knowledge of Windows Operating Systems and Microsoft Office. Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years). Must have a strong technical background and a positive attitude. Must have a willingness to learn new technologies, be a team player, and provide excellent customer service. Must be self-motivated and be able to work with limited supervision. Experience troubleshooting computer hardware and software. Two to five years of technical computer support experience. Some experience in computer repair. Experience installing operating systems and applications on desktop and laptop computers. Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS. Basic understanding of Active Directory a plus. Office 365 knowledge a plus. CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus. Hands-on experience with Microsoft-based computer hardware. Excellent troubleshooting and diagnostic skills. Demonstrated ability to interact with all technical and non-technical members of the organization. Knowledge of handheld mobile devices such as iPhones, and Android devices. Strong communication skills, including both verbal and written skills. SCCM experience preferred.

Job Description Be the first line of defense for our clients' technology needs. At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time. What You'll Do Resolve Support Requests - Respond to 100% of client requests. Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed. White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests. Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized. Collaboration - Work closely with peers to ensure client needs are fully addressed. Requirements What We're Looking For Must-Have Skills & Experience 2+ years in IT support, help desk, or service desk roles. Proficiency in Microsoft 365, Windows desktop OS, and basic networking. Experience with ticketing systems (ConnectWise preferred). Clear, professional communication with clients and team members. Strong documentation skills and attention to detail. Nice-to-Haves Experience in an MSP or multi-client environment. Familiarity with remote monitoring and management (RMM) tools. CompTIA or Microsoft certifications. Benefits Hybrid role - office provided, but we want you working with our clients 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionDescription: We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements: • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: NACLC (T3) Job Family: SCA Job Qualifications: Skills: Computer Servers, Computer Systems, Networks, Telecommunications Certifications: Security+, CE - comp tia - comp tia Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. GDIT is looking for Personal Computer Support Technician Senior at Elmendorf Air Force Base in Alaska. Principle Duties and Responsibilities: Operations and maintenance of communications/computer systems and networks. Installs communications/computer systems in accordance with the respective installation spec. Troubleshooting and support of communications systems/networks. Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred. End-user support and training on communications systems/networks. Administer network/cyber security policies and procedures. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required. Focused on identifying customer needs and maintaining customer satisfaction. Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected. Qualifications: Must have a current DoD 8140 IAT Level II certification (CompTia Security+CE) Must have an active Secret Level security clearance Must have HS diploma or GED with 3+ years of experience. Must be onsite to Elmendorf Air Force Base in Alaska WHAT GDIT CAN OFFER YOU: Full-flex work week 401K with company match Internal mobility team dedicated to helping you own your career Collaborative teams of highly motivated critical thinkers and innovators Ability to make a real impact on the world around you The likely hourly rate for this position is between $30.85 - $41.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA AK Elmendorf AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Information Technology/Temporary Tech Support Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour Job Summary The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: A high school diploma or equivalent. Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. Must be prepared to work outside normal working hours as required. Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: A rudimentary understanding of computer connectivity. Ability to follow directions consistently and thoroughly. Ability to establish and maintain productive working relationships with others. Essential Job Functions Changes printer configurations. Turns computers on and verifies they are connected to the network. Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Calista Brice LLCRegular Pay Range: $28.00 - $32.00 Why choose us? Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Calista Brice do? Calista Brice is a dynamic family of 20+ companies tackling the toughest challenges in construction, engineering, and environmental services. Founded in 2012 and backed by over 60 years of industry experience, we've grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms. Our team provides centralized services for our companies, such as IT, HR, and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team, you'll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities. What can you expect? As the Desktop Support Representative I, you will work on site in Anchorage, AK, and will provide first-level technical assistance to Calista Brice end users by installing, maintaining, troubleshooting, and repairing desktop systems, software, peripherals, and related technology. Working under the direction of the Desktop / Endpoint Manager, this position supports daily IT operations through timely response to service requests, accurate documentation, and effective customer service. You will ensure that all technology issues are addressed in accordance with established procedures, service levels, and security requirements. This role contributes to the organization's operational efficiency by assisting with user setups, equipment deployment, system updates, and continuous improvement of IT processes. Travel to various company locations may be required to deliver on-site support. How will you do it? Provide technical troubleshooting, repair, upgrades, and maintenance of desktop systems through phone, remote access, and on-site support. Document service activities and maintain accurate logs of repairs, fixes, and system changes. Monitor and track assigned service requests to ensure completion within required timelines. Recommend system or application adjustments to improve reliability and prevent recurring issues. Communicate with customers about service status, recurring issues, and recommended solutions. Provide basic technical training and guidance to end users. Participate in ongoing training to maintain current knowledge of desktop technologies and support processes. Configure and deploy hardware, software, and related equipment for new users. Travel to client sites as needed to provide on-site support. Create and update IT documentation, procedures, and reference materials. Work in a constant state of alertness and in a safe manner. Perform other duties as directed. Supervisory Functions: This position does not have supervisory responsibilities. Knowledge, Skills & Abilities Knowledge of Desktop Services and Support environments, best practices, and security requirements. Knowledge of Microsoft Office applications and other standard business applications. Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting). Knowledge of LANs, WANs, TCP/IP and networking configuration and components. Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science. Excellent skills related to the diagnosis and resolution of IT-related issues. Ability to install, configure, maintain, and upgrade desktop hardware and software applications. Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy. Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group. Ability to provide a high level of customer service, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally. Ability to assist Users in choice of appropriate hardware and software - desktops, laptops, tablets, smartphones, scanners, printers. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to learn and understand corporate policies and procedures and how they relate to Calista Brice's goals. Highly self-motivated; able to work on own initiative. Ability to work effectively in a stressful environment. Ability to operate a motor vehicle in a safe and efficient manner. Who is Calista Brice LLC looking for? Minimum Qualifications: Associate's degree or vocational certificate in applicable technical discipline required; equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A+, Network+). Minimum of one (1) year of experience in technical support of a computer network and desktop environment. Ability to travel intracity in Alaska for work related purposes 20% - 25% of the time, as needed. Valid state driver's license and qualified to operate a vehicle under the conditions of the Company's Driving Policy. Ability to pass drug, driving, and background screenings. Preferred Qualifications: Relevant professional certifications preferred. Working Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and scanners. Work may be performed at multiple locations, including client sites. Calista Brice has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. At times, work is performed outside of the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes, and occasional overtime for immediate field support or bid processing may be necessary. More reasons you will love working with Calista Brice LLC: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. Tuition reimbursement. Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. FSA health care and/or dependent care/HSA with HDHP. Dental and Vision Insurance. Employee Assistance Program for you and your family. Company paid Life Insurance, AD&D, LTD. Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) 0-2 years 15 days 3-5 years 23 days 6-9 years 27 days 10-14 years 30 days 15-19 years 33 days 20 or more years 37.5 days 10 Regular Holidays, 1 Bonus - Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. 401(K) match at $0.50 on the dollar up to 6% of your contribution. *Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at **************************** How do you apply? Please visit our careers page at ******************** and select Calista Brice LLC. under the company tab. You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? Simply reach out to **************************** As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours. Join us and let's get started! For the full including physical and environmental demands please reach out to **************************** PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

Information Technology/Temporary Tech Support Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.

Job Description**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. Administer and maintain Active Directory accounts, permissions, and group policies. Support and troubleshoot network connectivity and configuration issues. Escalate complex issues to Tier III support or system engineers as needed. Ensure all service requests are completed within established SLAs and documented properly. Provide courteous, professional customer service in all end-user interactions. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments. Demonstrated experience supporting: Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks. Active Directory administration and user support. OS delivery methods such as Altiris Deployment Solution (DS) and SCCM. Help Desk ticket tracking systems (Altiris Help Desk, Remedy). Networking fundamentals and troubleshooting. Preferred Qualifications: Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionSalary: $25 About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career. If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving. Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What Youll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What Were Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, mac OS, and networking fundamentals A willingness to learn, take training, and grow with our team Why Youll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team thats got your back Hands-on experience with a wide range of technologies A chance to build your IT career from the ground up

Other/IT Systems Administrator District: Matanuska-Susitna Borough School District Additional Information: Show/Hide /PCN: IT Support Specialist 1.0 FTE Information Technology-Systems Administrator Pay Grade: 15 Starting Wage: $26.19 Days Per Year: 260 Shift hours: TBD Class Summary: Under limited supervision, consults with IT Administration, Systems Engineer, and other stakeholders to analyze, design, and maintain the district's server and cloud infrastructure. Responsible for implementing, securing, and supporting a hybrid Active Directory environment, integrating on-premises servers with Microsoft cloud-based services including Azure, Entra ID (formerly Azure AD), Intune, and other modern platforms. Oversees mission-critical systems such as email, file and print services, virtualization, backups, and disaster recovery for the district. Distinguishing Characteristics: Duty No. Essential Duties Frequency Band/Grade 1 Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance. 2 Assists with evaluation, recommendation and implementation of hardware and software for LAN/WAN use. 3 Assists with management of projects from the initial preparation and planning of the project to the procurement and installation of equipment services. 4 Assists with planning, procurement, and deployment of new technologies and upgrades, from initial assessment through rollout. 5 Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance. 6 Performs daily monitoring and maintenance of systems 7 Performs deployment and maintenance of virtual computing environments 8 Manages, implements, configures, and supports cloud-based services (e.g., Microsoft Azure, Microsoft Entra, Azure Stack, and Intune) to extend on-prem infrastructure into the cloud. 9 Administers and maintains on-premises and cloud-based Windows Servers, virtualization environments (e.g. Hyper-V/VMware), and associated core services, ensuring reliability and performance. 10 Evaluates, pilots, and recommends emerging infrastructure technologies, including Platform-as-a-Service (PaaS) offerings, to enhance district operations. 11 Other duties as assigned Knowledge: Previous education training, work or life experience which provides reasonable evidence of successful performance of various tasks listed. Such experience may be evidenced by two to three years of progressively responsible experience in local area network analysis, design, installation, and support, three to five years of advanced technical support of microcomputer hardware, software and operations systems. In-depth knowledge of Windows Server administration, Active Directory (on-prem and Azure), Entra ID, and modern identity management practices. Familiarity with Microsoft Intune, Azure Stack, and Microsoft 365 integration. Understanding of cloud-first technologies (Azure, Intune, PaaS offerings). A bachelor's degree in related field, or course work toward that degree, is desirable. Skills (position requirements at entry): * Strong communication and interpersonal skills * Analytical and problem-solving abilities * Able to effectively prioritize and execute tasks under pressure * Strong self-motivation and ability to operate with limited supervision * Customer-service oriented * Experience and ability to work in a team-oriented, collaborative environment Training and Experience (position requirements at entry): Experience in concepts of the following: modern network architecture, network and server security, Storage-Area Network and computer virtualization. Experience with implementing, configuring and maintaining Windows Servers, Active Directory, Hypervisors, and enterprise cloud environments such as Microsoft Azure and Google GSuite Workspace. The following certifications or similar equivalents are preferred; Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Identity and Access Administrator (SC-300) VMware Certified Professional (VCP) or Hyper-V equivalent experience CompTIA Security+ (or equivalent), ITIL v4 Foundation (for process and change management familiarity Licensing Requirements (position requirements at entry): Must have a valid Alaskan Driver's License. Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Department: OptimERA Tech Terms: Full-Time Purpose of Position: IT Support Technician will work under the direction of the Technology Branch of OptimERA Inc., under direct supervision of the CTO or other supervisors as directed. IT Support Technicians will facilitate day to day operations by servicing all IT needs of the company and its customers and clients, supporting maintenance tasks, field service calls, and aid in any task requiring technical assistance. IT Technicians may be tasked with support of contract support of customer sites and service-related support calls for service contracts. The ideal Technician is highly self-motivated, professional, and capable of taking and following direction, asking questions, and prioritizing tasks in a fast-paced environment. Technicians shall be able to interact directly and indirectly with customers and vendors in a professional manner to help remedy service-related issues with a strict level of confidentiality. Position's Customer(s): Service level customers, management, internal employees, vendors, and Accounting Duties of Position: Daily Tasks - 50% Perform routine checks of Operation Sites Assist with service calls and carry-out troubleshooting of customer services, both remotely and in-person Perform general maintenance of customer equipment related to Service Agreements Perform routine site maintenance; Cable organization, UPS checks, inventory, cleaning, and other duties as assigned. Assist with new installation/configuration of networking components for consumer level fixed-wireless and dedicated service connections at customer locations New Site Installation and Development - 10% Assist with site visits to new locations Assist with development of network hardware material take-offs specific to new site construction Mobilization and inventory of materials received. IT Services Contracting - 30% Customer outreach and engagement Trouble calls Updates and upgrades as needed. Consulting on IT direction and advise on proper procedures. Client record keeping Documentation and Reporting - 10% Organization, documentation and orderly filing of installed Equipment and associated manuals and reference materials Documentation and labeling and recording of cabling and network hardware Firmware and software revision tracking and maintenance Ongoing education to improve operations Job Qualifications: Desired Knowledge, Skills and Abilities: Experience with the industry and technologies related to the development, deployment, and operation of a telecommunications company is beneficial Familiarity with wireless communication technology, both licensed and unlicensed is advantageous. Familiarity with mobility communication technology is advantageous. Experience with troubleshooting networks and associated services Strong organizational, problem-solving skills and multi-tasking abilities Cabling and pinout for various media (Ethernet, Fiber, RF cabling) Routing and Switching with IPV4, VLANs, MPLS, VPLS, BGP etc. Experience editing configurations in .ini, yaml, xml, and other text formats Firewall maintenance and troubleshooting Knowledge of AAA technologies (RADIUS, LDAP, Active Directory) Basic, user level knowledge of Database systems (MySQL, PostgreSQL etc.) Windows systems, networking and file shares including Sharepoint, outlook and programs. Certifications or industry experience: MS Enterprise Admin Expert or equivalent is advantageous Experience with text consoles (Linux, BSD, routers etc.) and GUI management systems is advantageous User level experience adequate to support users with Windows, Android, and Apple devices Minimum qualifications: Bachelor of Science in a technical field (engineering, computing etc.) 2 years Information and Technology experience is required. Experience in similar roles may be substituted for degrees. Reporting Relationships: Position reports to: Chief Technology Officer or Direct supervisor as assigned Number of Direct Reports (if applicable): N/A Physical Requirements: Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to use a computer monitor throughout the course of a normal workday, perform repetitive keyboarding activities and operate general office equipment. Must have the ability to communicate orally, both in person and over the telephone. Ability to lift and carry up to (50) lbs. and work in cramped spaces. Sufficient balance for occasional use of a step ladder. Sufficient hearing, vision, depth perception, and hand-to-eye coordination to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Sufficient strength, dexterity, and coordination to perform job duties. Working Conditions: Position will include mostly Central Office network/clerical environment work but will include field and site work. Limited travel to remote sites throughout Alaska and to lower 48 States is expected in the performance of job duties. Some work may be done remotely, some may require working in an office environment. Travel may be required up to 6 weeks per year. Travel may include commercial aircraft, small aircraft, boat, car, snow mobile, helicopter, hovercraft, tanks, submersible vehicles, and rockets. Ability to work extended hours without notice in order to resolve service impacting issues.. Driving Requirements: Must have valid driver's license. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job. Other duties will be assigned as they pertain to the nature of the position and industry **OptimERA Holding Inc. will not discriminate against applicants , apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Classified Positions/IT Systems Administrator Position/PCN: IT Support Specialist Position FTE: 1.0 FTE Information Technology-Systems Administrator Pay Grade: 15 Starting Wage: $26.19 Days Per Year: 260 Shift hours: TBD Class Summary: Under limited supervision, consults with IT Administration, Systems Engineer, and other stakeholders to analyze, design, and maintain the district's server and cloud infrastructure. Responsible for implementing, securing, and supporting a hybrid Active Directory environment, integrating on-premises servers with Microsoft cloud-based services including Azure, Entra ID (formerly Azure AD), Intune, and other modern platforms. Oversees mission-critical systems such as email, file and print services, virtualization, backups, and disaster recovery for the district. Distinguishing Characteristics: Duty No. Essential Duties Frequency Band/Grade 1 Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance. 2 Assists with evaluation, recommendation and implementation of hardware and software for LAN/WAN use. 3 Assists with management of projects from the initial preparation and planning of the project to the procurement and installation of equipment services. 4 Assists with planning, procurement, and deployment of new technologies and upgrades, from initial assessment through rollout. 5 Implements and manages cloud and hybrid backup/disaster recovery solutions, including PaaS-based options, ensuring data integrity and regulatory compliance. 6 Performs daily monitoring and maintenance of systems 7 Performs deployment and maintenance of virtual computing environments 8 Manages, implements, configures, and supports cloud-based services (e.g., Microsoft Azure, Microsoft Entra, Azure Stack, and Intune) to extend on-prem infrastructure into the cloud. 9 Administers and maintains on-premises and cloud-based Windows Servers, virtualization environments (e.g. Hyper-V/VMware), and associated core services, ensuring reliability and performance. 10 Evaluates, pilots, and recommends emerging infrastructure technologies, including Platform-as-a-Service (PaaS) offerings, to enhance district operations. 11 Other duties as assigned Knowledge: Previous education training, work or life experience which provides reasonable evidence of successful performance of various tasks listed. Such experience may be evidenced by two to three years of progressively responsible experience in local area network analysis, design, installation, and support, three to five years of advanced technical support of microcomputer hardware, software and operations systems. In-depth knowledge of Windows Server administration, Active Directory (on-prem and Azure), Entra ID, and modern identity management practices. Familiarity with Microsoft Intune, Azure Stack, and Microsoft 365 integration. Understanding of cloud-first technologies (Azure, Intune, PaaS offerings). A bachelor's degree in related field, or course work toward that degree, is desirable. Skills (position requirements at entry): Strong communication and interpersonal skills Analytical and problem-solving abilities Able to effectively prioritize and execute tasks under pressure Strong self-motivation and ability to operate with limited supervision Customer-service oriented Experience and ability to work in a team-oriented, collaborative environment Training and Experience (position requirements at entry): Experience in concepts of the following: modern network architecture, network and server security, Storage-Area Network and computer virtualization. Experience with implementing, configuring and maintaining Windows Servers, Active Directory, Hypervisors, and enterprise cloud environments such as Microsoft Azure and Google GSuite Workspace. The following certifications or similar equivalents are preferred; Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Identity and Access Administrator (SC-300) VMware Certified Professional (VCP) or Hyper-V equivalent experience CompTIA Security+ (or equivalent), ITIL v4 Foundation (for process and change management familiarity Licensing Requirements (position requirements at entry): Must have a valid Alaskan Driver's License. Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.