Technical support engineer jobs in Athens, GA - 193 jobs
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Guided Search Partners
Technical support engineer job in Johns Creek, GA
Guided Search Partners is an Executive Search firm that is built on the principles of Trust, Transparency, Specialization, and True Long-term Relationships. Our goal is to provide the best experience for both our clients and candidates. We specialize in delivering the upper echelon of candidates in the markets that we serve.
Opportunity Description
Our client is growing manufacturing company. They have robust systems with a strong collaborative team.
The Technical Analyst is a corporate role and sits on a small, collaborative team. This team reviews designs for customers, ensures technical specifications, creates installation guides, publications and manages everything through their database.
Qualifications
BS Engineering preferred
1+ years of experience in Design / Drafting
Blue Beam and AutoCAD is a plus
Capable of reading prints
Construction industry experience preferred - any touch point to the building industry
Please apply directly If this is an opportunity you'd like to explore further. If you or someone you know is looking for other opportunities in the plastics industry, please email us directly at *********************************** to get connected with an expert in the space!
$65k-80k yearly est. 1d ago
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Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Watkinsville, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 12d ago
Technical Support Specialist
Hisense USA 3.6
Technical support engineer job in Suwanee, GA
Job DescriptionSalary:
Responsibilities:
Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day.
Assist in the repair of HA & CE product.
Maintain training to improve product knowledge.
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
Make decisions based on the best interests of customer & Hisense.
Investigate field failure data & update R&D/Factory.
Other duties as assigned.
Qualifications:
Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products.
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
$40k-66k yearly est. 5d ago
Help Desk Analyst 1
Apidel Technologies 4.1
Technical support engineer job in Conyers, GA
Job Description
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates Must be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
$30k-38k yearly est. 4d ago
Tech Support Analst
Ebix, Inc. 4.1
Technical support engineer job in Johns Creek, GA
Members of our technicalsupport team are responsible for handling calls and e-mail requests from customers seeking assistance with our Risk Management, Workers Comp , Property & Casualty insurance and other proprietary web-based applications. Our technicalsupport analysts use their software and computer knowledge combined with their Risk Management and Workers Comp knowledge to provide timely and accurate solutions.
We look for results-oriented people who have initiative, a good attitude, strong technical and analytical skills, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people. This position is with our Ebix Risk division based in Johns Creek, Georgia. No relocation package will be provided.
Duties and Responsibilities
The TechnicalSupport Analyst will develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to our customers. Throughout the client engagement, the TechnicalSupport Analyst will:
* Receive, document, and resolve customer issues using the internal ticketing system.
* Work to exceed customers' expectations and create a positive customer perception of the Ebix organization through timely responses, follow-through, and suitable solutions.
* Serve as the sole point of contact for application issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to the appropriate department, senior technician, or manager, and continued follow up until issue is resolved.
* Communicate regularly with senior staff, management, or other departments to minimize production disruptions and ensure proper attention to unresolved issues.
* Monitor servers and logs daily to proactively identify errors and/or work flow interruptions. Promptly fix issues or communicate to the appropriate department for correction.
* Design and document plans for correction for use with future errors.
* Implement WCIRS, set up new customers, and train customers on application.
* Provide training and/or implementation assistance when required.
* Identify potential sales and upgrade opportunities, make recommendations for solutions, and submit to our sales team.
* Be familiar with all applications, including legacy applications, to ensure prompt support is available to all clients.
* Perform other duties and special assignments as assigned.
Requirements:
Applicants must:
* Time Management:
o Handle multiple tasks simultaneously without compromising service
o Deliver prompt and timely service
o Escalate where appropriate to ensure timely resolution for clients
* Analysis:
o Review relevant information and probe for addtional information to evaluate and develop solutions
o Isolate and solve problems quickly and methodically
o Identify steps and design a plan necessary to resolve issues
o Consider the costs and benefits of various solutions to determine the most appropriate solution for the individual client needs
* Communication:
o Employ active listening skills
o Excellent verbal and written communication skills
o Ability to communicate with all levels of an organization
o Articulate issues, solutions, training, etc. for full client understanding
* Technical:
o Computer literate with proficient knowledge of the Microsoft Suite of products (Internet Explorer, Excel, Word, and PowerPoint)
o Possess a basic understanding of relational databases and SQL
o Learn new software quickly and easily
* Administrative:
o Be an independent self-starter with a strong sense of personal responsibility for customer satisfaction
o Enjoy working in a fast-paced environment where multi-tasking is the norm
o Ability to work independently or as part of a team
o Be willing to travel if necessary
Education Requirements:
Bachelor's degree in technology, business, or a complementary discipline, preferred.
Experience Recommended:
Technicalsupport and customer services experience a plus.
Risk Management Software support experience.
Workers Compensation EDI experience
Basic understanding of Database and Queries
Understanding of software development life cycle
$55k-75k yearly est. 60d+ ago
Analyst, IT Support
Norsk Hydro Asa
Technical support engineer job in Gainesville, GA
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
What we offer you
Hydro employees can enjoy several benefits including:
* Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
* Retirement Savings
* Education Assistance
* Bonus Plan Eligibility
* Parental Leave
What you will be doing
The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro's locations. This role ensures adherence to Hydro's Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.
What will make you successful?
Required Education/Experience:
* Bachelor's Degree in IT-related field, Computer Science, Engineering, or the equivalent of 10 years of work experience.
* Minimum of 7 years of experience in IT TechnicalSupport.
* Minimum of 7 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.
* Minimum of 7 years working with LAN infrastructure.
* Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies.
Preferred Skills/Qualifications:
* Experience in a manufacturing environment is preferred.
* Additional knowledge of IT infrastructure and business applications preferred.
* Excellent communication skills.
* Strong organizational and time-management skills.
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at **********************************
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage.
Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
* Hydro is a leading aluminium and renewable energy company committed to a sustainable future
* Founded: 1905
* Number of employees: 32,000
* Company presence in around 40 countries worldwide
* President and CEO: Eivind Kallevik
Learn more about Hydro
Get to know us
Purpose and values
Hydro worldwide
History and heritage
Career areas
Meet our people
Hydro's talent community
Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you.
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Hydro's talent community
Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you.
Join Today
Nearest Major Market: Gainesville GA
$35k-58k yearly est. 5d ago
Technical Support Specialist II
National Commission On Certification of Physicians 4.1
Technical support engineer job in Johns Creek, GA
Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.
As the TechnicalSupport Specialist, you will be responsible for daily administration and technicalsupport of infrastructure services that facilitate day-to-day operation for all end users.
Reports To: Senior Director of Infrastructure and Security
Who We Are
National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.
Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel.
Why Work at NCCPA
We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.
How Will You Make a Difference? You will…
Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience.
Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures
Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures.
Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc.
Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software.
Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc.
Hard Skills You Will Have
Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.
At least three years of professional experience working in Information Technology.
Soft Skills You Will Have
Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects.
Your excellent verbal and written communication skills with internal and external customers.
Your interpersonal skills and ability to collaborate with cross-functional teams.
Your ability to multitask and quickly adapt to changing/conflicting priorities as required.
Aptitude for customer service, problem solving, exploring, and learning new technology.
Extra Skills You Can Bring Along
Prior IT support or system administration experience.
Familiarity with help desk ticketing systems
Advanced knowledge of Windows Operating Systems.
Knowledge of Mac OS and Linux
Audio/video support experience.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.
$37k-68k yearly est. Auto-Apply 10d ago
Technical Escalation Specialist, Technology Support
Work for Warriors Georgia
Technical support engineer job in Tucker, GA
PROFILE
Provides escalation level help desk technicalsupport in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high\-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies.
JOB DUTIES AND RESPONSIBILITIES
Highly trained and specialized in handling escalations from internal and external customers
Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting
Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action.
Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues
Ensures the customer is heard throughout the escalation process
Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery
Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner
Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration.
Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields
Completes all required administrative tasks in an accurate and timely manner
Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues
Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and\/or outdated policy\/procedures which cause frontline efforts to fail
Reviews all technical information pertaining to supported products, including new and updated information as it becomes available
Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through
Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base
Works closely with Engineering and the customer to ensure proper escalation and resolution
Maintains\/renews industry certifications
Performs other duties as assigned
Requirements Job Description Continued
QUALIFICATIONS (Education, Experience, and Certifications)
Typically requires:
High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
5 years of technical experience
Previous escalation or higher tier experience required
Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies
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$35k-58k yearly est. 60d+ ago
IT Support Technician / Desktop Engineer - Gainesville, GA
Mansfield Energy 4.2
Technical support engineer job in Gainesville, GA
The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
Responsibilities
Technical Duties
Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements
Monitor and troubleshoot daily system event logs across core infrastructure
Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems
Participate in efforts to develop and execute testing, training and documentation
Configure, test, and maintain Powershell scripts (programming)
Program automation tools to reduce manual processes.
Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability
Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc.
Deploy hardware and software utilizing InTune
Maintain user accounts, access privileges and security using Active Directory
Customer Service
Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests
Proactively reduce incidents by analyzing documented resolutions
Documentation/Communication
Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Communicate company IT policies and standards
Alert management to emerging trends in incidents
Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy
Position Requirements
Formal Education & Certifications
College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience
ITIL Certification preferred
Knowledge & Experience
Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)
Skills in desktop and VDI configuration and troubleshooting
Experience with Microsoft Server and Active Directory
Working understanding of SFTP, VPN, RDP/VDI and SCOM
· Basic knowledge of current network hardware, protocols, and standards required
Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL
Adobe Creative Suite
VMWare vSphere and Horizon
iOS and Android
Support automation with Python coding
Qualifications & Characteristics
The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
Willingness and demonstrated ability to learn new career skills
Ability to collaborate well with both internal groups and external partners and thrive in an agile environment
Work Environment
40-hour on-site work week
Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks.
Ability to be on your feet working throughout the office for the majority of your workday
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs
Ability to travel occasionally and go to remote sites to handle support issues
Valid driver's license
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$34k-47k yearly est. 4d ago
IT Helpdesk Technician
Hitachi Astemo Ohio Manufacturing
Technical support engineer job in Monroe, GA
Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.
Researches and implements technological strategic solutions related to Helpdesk support
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and Help Desk requests for technicalsupport.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
Deploy hardware as needed.
Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.
Qualifications:
Knowledge, Skills, and Abilities:
Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
Understanding of computer hardware (SSD, RAM, Processor, etc.)
Knowledge and understanding of IT systems, and how they interconnect.
Familiarity with mobile devices: iPhone and iOS
Basic Working knowledge of TCP/IP and LAN Networking
Adhere to all safety policies & guidelines.
Willingness to take on special projects as directed by management.
Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
Working Conditions
Physical Demands:
Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
Comprehend and adhere to management directions and/or safety instructions with no restrictions.
Effectively communicate in Business English language.
Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.
Travel: Local travel may be required as needed. Must have a valid driver's license.
Location: 100% Onsite
Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.
At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.
$35k-58k yearly est. Auto-Apply 60d+ ago
Network Engineer, Deployment & Support
Meta 4.8
Technical support engineer job in Covington, GA
Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.
**Required Skills:**
Network Engineer, Deployment & Support Responsibilities:
1. Deployment, configuration, and management of all network infrastructure on our datacenter campus
2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
4. Create deployment packages and maintain as-built documentation and asset database for installed network gear
5. Establish and implement global best practices and contribute to the design of new scalable network solutions
6. Support the development, testing and integration of new hardware and software platforms into the network
7. Participate in an on-call rotation to support the regional network infrastructure 24/7
8. 10% of travel required, up to 30% based on projects
**Minimum Qualifications:**
Minimum Qualifications:
9. 4+ years of work experience responsible for designing, deploying and operating large-scale networks
10. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
11. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
12. Experience working in a multi-vendor environment with hands-on experience with networking hardware
13. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
14. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines
15. Proven experience working in a global team environment and solving problems with limited supervision
16. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
**Preferred Qualifications:**
Preferred Qualifications:
17. Technical leadership and people management experience
18. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
19. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
20. Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
21. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
**Public Compensation:**
$51.44/hour to $159,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$159k yearly 31d ago
Technical Support Engineer
Selectek, Inc.
Technical support engineer job in Braselton, GA
Braselton, GA We are seeking a TechnicalSupportEngineer to join a well-established leader in the architectural construction products industry. This role is ideal for someone who enjoys solving technical challenges, working directly with customers, and partnering internally to deliver exceptional service to contractors, architects, and project teams.
This position performs a variety of technical and customer-facing functions, including understanding complex project requirements, providing practical solutions, and supporting strong customer relationships throughout the project lifecycle. About the Organization
This opportunity is with a highly respected, long-standing organization in the architectural construction products space. The company is known for its commitment to quality, service, and customer-first values, delivering innovative materials and design solutions while fostering a collaborative and ethical workplace culture.
Key Responsibilities
Work directly with new and existing customers to identify technical challenges and inefficiencies and provide effective solutions
Consult with contractors and architects to offer technical expertise and product recommendations based on application requirements
Partner closely with Project Managers to ensure excellent customer communication and long-term relationships
Maintain a thorough understanding of all product offerings, availability, applications, benefits, and pricing structures
Provide technical input related to product and service contractual agreements
Maintain a positive, collaborative working relationship with internal team members and management
Skills & Abilities
Strong ability to troubleshoot, assess issues quickly, and develop effective resolution strategies
Excellent problem-solving and conflict-resolution skills
Outstanding interpersonal and communication skills with both customers and internal teams
Highly detail-oriented with strong organizational and multitasking abilities
Ability to work efficiently under pressure while managing multiple deadlines
Self-starter who can work independently while contributing to a team-focused environment
Ability to “think on your feet” and adapt to evolving technical challenges
Required Qualifications
Degree in Engineering or a Construction-related field preferred
Experience within the construction industry or architectural products strongly preferred
Ability to read and interpret architectural plans
Proficiency with Bluebeam or similar document review software is highly preferred
CAD experience is not required, but considered a plus for potential cross-functional support
Please send your resume to hmccormick@selectek.net for consideration.
$61k-88k yearly est. 7d ago
IT Network Engineer
Athens Micro
Technical support engineer job in Athens, GA
Who We Are
Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client's needs. Attention to Details means we strive for perfection in all that we do.
We hire, fire, review, reward, and recognize our teammates based on core values, so it's important that you share these values in order to be part of our team.
What We Look For
We have done this by employing and investing in only the best and the brightest. In summary this career opportunity requires strong server skills, networking knowledge and excellent customer service skills.
Responsibilities
Be able to provide preventive maintenance on servers and individual computers quickly and efficiently
Work as a team member in order to provide local support for our customers' IT needs
Work with other vendors to troubleshoot and resolve network and server issues
Install hardware and software either from the office or on location
Take phone calls and respond as soon as possible while at work or on-call
Comply with all IT standards of Athens Micro and our clients
Manage tickets, time records and customer documents in real time for efficiency and organizational purposes
Create and update any documentation about work completed for our clients
Be versatile with your schedule with the flexibility to work some after-hours, weekends, and on-call in rotation with other IT engineers
Any other duties that are expected of you to continue to provide the utmost in customer support and uphold the reputation of our business
Skills
Ability to provide excellent customer service
Proficiency in Microsoft Windows Server 2016/2019 and Active Directory
Strong problem-solving skills to offer appropriate solutions
Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning
Knowledge of preferred basic network management practices
Capability of being organized, able to plan, and able to effectively communicate both in writing and verbally
Ability to respond promptly to customer questions and requests
Capability in multi-tasking several ongoing projects
Ability to work with little supervision
Requirements
CompTIA A+ required after 90 days of employment
CompTIA Network+ required after 180 days of employment
Microsoft certification with a focus on Office 365 required after 180 days of employment
Cisco Certified Network Professional or higher is a plus
Proficiency in all Microsoft mainstream products and software
Any other industry standard certifications
Physically able to lift servers for transport
Valid driver's license and personal car
Background check and pre-employment screening
Benefits
Smart, helpful co-workers
Schedule flexibility after time spent on project, after-hours and weekends
Medical, Dental, Vision, and Disability Insurance
401(K) with company matching
Paid time off
Monthly bonuses for meeting goals
Training and bonus incentives for continued education and obtaining new certifications
This is a full time position.
$68k-91k yearly est. 60d+ ago
IT Support Technician Level 2
Beyond It Support LLC
Technical support engineer job in Lilburn, GA
Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance
About Us:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently.
Job Description
What Youll Do:
Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
Troubleshoot hardware issues quickly and accurately to minimize client downtime
Assemble and prepare equipment for deployment or return to clients
Maintain detailed records of repairs, parts used, and test results
Manage and organize repair bench workspace and inventory of spare parts and tools
Work closely with help desk and field technicians to support client needs and share technical insights
Assist in configuring and testing equipment before its delivered or deployed
Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
Manage incoming deliveries and inventory.
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Fast turnaround of Customer Requests.
Ability to multi-task
Ability to work in a team and communicate effectively.
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support, following ticket to resolution.
Responsible for entering all time and expenses in ConnectWise as they occur.
Enter all work as service tickets in ConnectWise.
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Who You Are:
You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
A Plus Certification
Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers
Detail-oriented and able to troubleshoot with patience and precision
Able to handle multiple repair jobs efficiently in a fast-paced environment
A good communicator who can work collaboratively with a small team and interface with clients when needed
Reliable and proactive, taking ownership of your work from start to finish
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Travel to clients locations as needed (Must have reliable transportation)
Why Join Us?
A friendly, supportive team atmosphere where your skills really make a difference
Hands-on experience with a wide range of hardware in a growing MSP environment
Opportunities to expand your technical knowledge and grow your career
Competitive pay and flexible work arrangements tailored for work-life balance
A chance to help local businesses stay productive and secure with your expertise
If youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!
Travel to clients locations as needed (Must have reliable transportation)
$35k-54k yearly est. 6d ago
Support Technician
Daveandbusters
Technical support engineer job in Lawrenceville, GA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12.3 hourly Auto-Apply 60d+ ago
Systems Engineer
Verinext
Technical support engineer job in Duluth, GA
Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. You'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.
The Systems Engineer I supports the implementation and delivery of managed services projects focused on data protection, backup, and disaster recovery. This role works closely with senior engineers, project managers, and customer success teams to configure and deploy customer solutions using Commvault, Metallic, Zerto technologies, and more. The Systems Engineer I will participate in customer-facing project meetings, perform hands-on hardware and software configuration, and ensure smooth integration across systems.
Requirements
Assist in the setup, configuration, and maintenance of data protection platforms including Commvault, Metallic, Zerto, and more.
Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams.
Participate in customer meetings to gather requirements, provide updates, and ensure alignment on technical delivery.
Perform hardware installations including racking, cabling, and setup of media agent servers and storage components.
Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery for managed customers.
Document configurations, installation steps, and project deliverables within Confluence or designated repositories.
Maintain awareness of best practices in backup, recovery, and data management.
Qualifications
1-3 years of experience in systems or backup administration, preferably in a Managed Services or Service Provider environment.
Foundational knowledge of Commvault, Cohesity, Metallic, Zerto, or similar data protection platforms.
Familiarity with Windows Server, VMware, network fundamentals, and storage systems.
Ability to lift and install physical hardware (up to 50 lbs).
Excellent communication skills for both technical and non-technical audiences.
Strong troubleshooting and documentation skills.
Preferred Certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), or relevant vendor training.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
$66k-87k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Hisense USA 3.6
Technical support engineer job in Suwanee, GA
Responsibilities:
Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day.
Assist in the repair of HA & CE product.
Maintain training to improve product knowledge.
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
Make decisions based on the best interests of customer & Hisense.
Investigate field failure data & update R&D/Factory.
Other duties as assigned.
Qualifications:
Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products.
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
$40k-66k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Gainesville, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 12d ago
Technical Support Specialist II
National Commission On Certification of PHYS
Technical support engineer job in Duluth, GA
Job Description
Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.
As the TechnicalSupport Specialist, you will be responsible for daily administration and technicalsupport of infrastructure services that facilitate day-to-day operation for all end users.
Reports To: Senior Director of Infrastructure and Security
Who We Are
National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.
Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel.
Why Work at NCCPA
We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.
How Will You Make a Difference? You will…
Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience.
Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures
Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures.
Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc.
Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software.
Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc.
Hard Skills You Will Have
Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.
At least three years of professional experience working in Information Technology.
Soft Skills You Will Have
Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects.
Your excellent verbal and written communication skills with internal and external customers.
Your interpersonal skills and ability to collaborate with cross-functional teams.
Your ability to multitask and quickly adapt to changing/conflicting priorities as required.
Aptitude for customer service, problem solving, exploring, and learning new technology.
Extra Skills You Can Bring Along
Prior IT support or system administration experience.
Familiarity with help desk ticketing systems
Advanced knowledge of Windows Operating Systems.
Knowledge of Mac OS and Linux
Audio/video support experience.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.
$35k-58k yearly est. 11d ago
Technical Support Engineer
Selectek, Inc.
Technical support engineer job in Braselton, GA
Immediate opening for a TechnicalSupportEngineer in north Georgia. This position performs a variety of functions. These duties include but are not limited to understanding technical challenges and providing solutions , consulting with new and existing customers, partnering with Project Managers to develop excellent customer relations with contractors and architects. The remaining points are inserted under major responsibilities section.
Job Details:
Skills and Abilities:
Work with customers to identify technical challenges and inefficiencies.
Work independently as well as cohesively with employees and managers as part of a team.
Excellent problem solving and conflict resolution skills to resolve conflicts and problems.
Excellent interpersonal skills to maintain an excellent rapport with customers and co-workers.
Detail oriented and excellent organization and multitasking skills
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Ability to think on your feet, assessing and planning troubleshooting strategies.
A self-starter with a strong ability to motivate others.
Major Responsibilities:
Responsible to know and understand all products availability, use, benefits, and pricing structure.
Provide input in contractual agreements for products and services.
Consult with customers and provide technical expertise and recommendations based on required applications. Maintains a positive working relationship with team members and management team environment.
Required:
A degree in Engineering or Construction related field a plus.
Possess Construction Industry or related Architectural Product experience.
Must have architectural plan reading ability.
Bluebeam or other similar software is highly preferred
Location: Braselton, GA
Pay: $31.25-$38.50/hr.
Duration: Temp-to-hire
If you are interested or would like more information on this position, please click the apply button or contact me directly at:
tharvey@selectek.net or call me at (678) 802-6625
How much does a technical support engineer earn in Athens, GA?
The average technical support engineer in Athens, GA earns between $52,000 and $103,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Athens, GA