Technical support engineer jobs in Aurora, CO

IT Support Engineer I (Tier 1 Support) - Project-Based Duration: 4-Months The IT Support Engineer I provides first-line technical support for client employees across retail stores, dealerships, call centers, distribution centers, and corporate offices. This entry-level role focuses on incident triage, basic troubleshooting, and delivering exceptional customer service through the ServiceDesk. Working under direct supervision, the engineer ensures quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach. Project Focus: This position is primarily dedicated to supporting a project that involves replacing thin clients across multiple locations. Key Responsibilities: Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system. Diagnose and resolve basic hardware, software, and network connectivity issues. Log all incidents and requests accurately in the ITSM platform. Escalate complex issues to Level II-IV support or appropriate technical teams. Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.). Follow documented SOPs and knowledge base articles to ensure consistent support delivery. Maintain strong communication with end users to provide timely updates and confirm issue resolution. Qualifications: Experience: 1-2 years of IT support or helpdesk experience. Technical Skills: Basic understanding of Windows 10/11, Active Directory, and Office 365. Familiarity with ticketing systems and remote support tools. Soft Skills: Excellent communication and customer service skills. Preferred: A+ certification or equivalent experience. Other Requirements: 90% travel required; must have a valid driver's license. Work Environment: Fast-paced, customer-focused IT support environment. Frequent travel to various client locations for thin client replacement project. Compensation: $28-32/hr Benefit Offerings: Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Westminster Public Schools seeks a Network Administrator. If you want to know about the requirements for this role, read on for all the relevant information. Located just 15 minutes outside of downtown Denver, Westminster Public Schools is a culturally and ethnically diverse school district that offers a friendly work environment, a very competitive salary, and benefits. Apply online at WPS.ORG or contact HR at or or at 6933 Raleigh St., Westminster, CO 80030. Diverse and bilingual candidates are encouraged to apply.

IT Help Desk Technicians utilize several skills to provide all-star service to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time, 40 hours a week. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should possess effective communication and a client-first mindset. This is a full-time position and includes our entire suite of benefits. This is not a contract position. You will be required to report onsite M-F at our client location, located in Arvada, CO. Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire. Primary Responsibilities Technical issues involving Microsoft's full suite of business applications and operating systems. Technical issues involving Apple's full suite of business applications and operating systems. Hardware and software support, maintenance and updates for desktops, printers, and mobile devices. Mobile Device Management (MDM) for Mac management. General knowledge hardware and software support for servers. General knowledge firewalls, switches, and wireless access points. Logging client issues correctly in our ticket management system. Substantial customer service focus with proven results for client satisfaction. Demonstrate complete ownership and accountability of incoming tickets. Address time sensitive issues promptly. Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions. Logging client issues correctly in our ticket management system. Ability to work with vendors to get customer environment stable. Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions. Must be able to go on-site to help with the needs of the customer. Education and Qualifications Minimum 3 years' experience in help desk environment or related field. Excellent communication and customer service experience Active driver's license and proof of auto insurance Mobile Device Management (MDM) for Macs Revit knowledge and experience Windows and/or Apple operating systems General Knowledge of Microsoft Exchange (On-Premises and Online) General Knowledge of Hypervisor technology (Hyper-V and VMware) Understanding of networking including DNS, DHCP, TCP/IP Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc. Certification required within six months of being hired Compensation $55,000-$70,000 Annual Salary- depending on experience Soft Skills Supervision/Autonomy Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility. Planning/Organization Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help. Process Management Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech. Communication Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups. People Skills/Conflict Management Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts. Physical Requirements Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day Ability to sit for an extended period Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email NOTE: This Employee may perform other related duties as requested to meet the ongoing needs of the organization. Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.

Job Description 100% on Site. Our direct client has an opening for a Help Desk Technician 48 is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years. Job Description POSITION SUMMARY: Under minimal supervision provides analysis and technical expertise in an existing or changing/emerging environment. Performs a broad range of tasks which may include research, analysis, design, coding and testing, installation, maintenance, support, training, evaluation and selection, enhancement and implementation of SharePoint 2013 solutions. ESSENTIAL DUTIES: • SharePoint site design, enhancement and development • Respond to and analyze business requirements, interact with users to refine requirements, design, develop, and test implementation • SharePoint master pages, styles, layouts, themes, composed looks and search display templates • SharePoint responsive designs and/or mobile device channels development • SharePoint web services and web parts • Conducts research and identifies problems and significantly improve, change or adapt existing methods and techniques in accordance with business needs. • SharePoint 2010 and 2013 Enterprise • Create new SharePoint Pages including data-driven web parts using SharePoint technologies. • Convert business requirements into technical solutions using appropriate and applicable SharePoint technologies. • Create custom forms and SharePoint workflows to guide end-users through complex business processes • Help with end user training and has the ability to interact with internal customers to provide guidance with SharePoint related tasks. • Document both business and technical requirements, workflows, and processes as communicated by management. Qualifications Required Experience: • Bachelor's Degree in related field or equivalent experience • 3 to 5 year experience in delivering SharePoint based solutions for the business using SharePoint standard functionalities and customization • Experience developing web parts, best practices and feature deployment. • Experience with form building and custom workflow development. • Direct experience using SharePoint 2010 or later (2013 preferred). • Expert in all out-of-the-box features in SharePoint 2010 and 2013. • Manage existing and develop solutions with Office InfoPath Forms Services • Requires in-depth knowledge of Systems Analysis and Design concepts and associated tools. • Demonstrated ability to lead projects, including project management tool experience, leading project teams, and coordination with client personnel. • Knowledge and use of relevant PC software applications and skills to use them effectively. • Demonstrated ability to communicate effectively both verbally and in writing. • Solid analytical and problem solving skills • Solid communication and presentation skills • Highly organized individual, capable of handling multiple competing priorities and comfortable working with a team of systems administrators and business users Additional Information Candidate must be available for Onsite Interview in Highlands Ranch, CO

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Technology Support Manager is responsible for overseeing the field service operations of the Technology Products department, with a focus on supporting the sales and customer service of Trimble and Caterpillar technology solutions. This role embodies the company's commitment to collaboration and excellence, working as “One Professional Team.” Primary duties include assuring that customer installations / repairs are performed with high customer satisfaction, technicians are fully utilized, and service revenue is maximized. Pay Range: $77,496.28 - $106,200.65 AnnuallyPay range is dependent upon education & experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ensures that technicians are effectively scheduled Manages service WIP to ensure work orders are closed in a timely manner with full revenue recognition Manages the vehicles associated with the department field service technicians Assure that warranty work orders are coded properly to maximize warranty recovery from OEMs Regularly communicate with customers regarding the status of their installation or repair Full responsibility for department financial statement and budgeting Assists service managers in making customer, dealer, and manufacturer policy-settlement decisions Create and coordinate training opportunities with vendors, WTI and WECO departments Organizes and supports all departments (Parts, Service, Sales and Rental) with their technology product needs Facilitates internal and external customer acceptance of these products by being a reliable source of information and support Define and strive to achieve service and training sales goals Supervision and direction of Technology Service Coordinator to ensure best in class field support Be a technical resource to Sales Specialists and assist them with creating accurate and complete customer quotes Other duties as assigned by manager Supervisory Responsibilities: Supervise the work of direct reports Approve and submit labor hours weekly Interview and hire for approved positions Provide ongoing performance feedback and conduct employee performance reviews Required Education and Experience: High School Diploma or GED Bachelor's Degree in Business or Engineering or an equivalent combination of education and experience 2+ years with CAT or Trimble and/or surveying companies 1+ years administrative/clerical experience 3+ years customer service experience 1+ years sales experience Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Squatting/Kneeling Ability to ascend/descend ladders, stairs, etc. Medium work that includes lifting and/or moving objects up to 32 pounds or more Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Ability to work independently and with minimal supervision Ability to work well under pressure Knowledge of Wagner Equipment Co.'s various departments' operating practices preferred Basic knowledge of Microsoft Word, Excel, and PowerPoint Basic knowledge of ET/SIS/SIS Web/STW Work Environment: Noise: Quiet Indoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen's only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality's Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, Denver, and Boulder, and in Ketchum, Idaho. New Limelight hotels are opening in December 2025 in Mammoth, California, and in 2028 in Charleston, South Carolina. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit ************************ Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The IT Support Analyst is primarily responsible for assisting in evaluating, implementing and supporting information systems, hardware and software applications and telecommunications systems across the entire spectrum of operations. This includes but is not limited to management of comprehensive day-to-day IT operations, device and desktop support, problem resolution, system installation and integration, upgrades, contingency planning and budgeting. This position primarily supports the following properties; Limelight Boulder, Limelight Denver, Limelight Mammoth, and Limelight Ketchum. This position reports to the Manager of IT Support Services. The salary range for this position is $80,000 to $90,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until October 31, 2025. Essential Job Functions/Key Job Responsibilities • Provide technical support and manage vendors to support hotel systems including but not limited to: • Workstations, laptops, and Printers • Telecommunications Systems including managed telephone carriers • Various hotel software applications including PMS/POS • Productivity Applications (e.g., Microsoft Office) • In-room guest-facing technologies • Active Directory, Entra, Azure, and Intune • Light network infrastructure such as switches, access points, and basic knowledge of VLANS, etc. • Audio Visual (AV) set up and management • Provide tier 1 support for all hospitality-related technology systems and act as the primary point of contact for initial troubleshooting and escalate complex issues as needed • Exemplify high standards of guest and employee service • Assisting with management of A/V vendors and support services, and providing guest service for in-house groups, etc. • Help implement industry standard support processes and tools, including incident management tracking and reporting, standard operating procedures, best practices, and service-level training • Manage the support and maintenance of guest-facing technology systems such as property management systems, WI-FI, and in-room entertainment to ensure these systems are functioning optimally to enhance the guest experience • Manage multiple projects at once with a focus on prioritizing enhancements to create customer and business value • Partner with Aspen One (parent) IT and Business teams to ensure support service levels are maintained • Effectively manage IT vendors, including communication, performance, issue resolution, and contracts • Maintain comprehensive documentation for IT systems, processes, and procedures. • Other duties as assigned Qualifications Education & Experience Requirements • Bachelor's degree in Information Technology, Computer Science, or a related field, relevant certifications (e.g., CompTIA A+, ITIL) are a plus, or equivalent experience in the field required • Minimum of 3 years of experience in IT support required, preferably in a hospitality environment • IT support experience in luxury hospitality preferred Knowledge, Skills & Abilities • Proven experience in managing employee end-user support, guest-facing technology, and IT service delivery in a hospitality environment • Strong technical knowledge of hotel hardware, software applications, in-room technologies, and personal computers • Ability to meet the required technical skills for all hotel IT & AV equipment in both employee and guest areas • Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently • Exceptional leadership and team management skills, with a focus on fostering a collaborative and productive work environment • Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders • Ability to work on call including work nights, holidays and weekends as needed • Ability to learn from the business and past technology decisions, track success, and iterate to improve the technology offerings of Aspen Hospitality • Ability to effectively manage projects by using standard project management techniques including planning, communication, and budget tracking • Ability to foster a collaborative environment and model communication best practices • Ability to resolve conflicts through effective mediation with a guest service outcome in mind • Ability to comply with, support, enforce, and evolve all policies and procedures of Aspen One • Ability to travel and work on call 24/7 support as needed Additional Information Work Environment & Physical Demands • Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements • No adverse or hazardous conditions • Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title: Help Desk Support Duration: 6 Months+ Interview Type: In Person Location:Denver, Colorado Qualifications Minimum Requirements: o Minimum of 1 year of experience in a call center o Strong phone and verbal communication skills along with active listening skills o Familiarity with CRM Systems o Experience using IVR/ACD (Five9, Cisco, etc) Additional Information Thanks and Regards, Amrita Sharma

About Us Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare. At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job-it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project. About this Role Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team! Do you have the desire, skills, and proven strategy to be part of a winning team? Do you love the challenge of finding unique solutions for complex projects? Does the idea of growth and expansion motivate you? Are you a team player who is ready to take on the responsibility of a prime role in a growing company? Then come join us at IME's Headquarters in beautiful Denver, Colorado - one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado's allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene and annual events and festivals. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME. What You'll Do Key Responsibilities: Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries. IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup. Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems. Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system. Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary. Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications. Training: Provide basic training and guidance to end-users on the use of software and hardware systems. Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution. Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance. Additional duties as assigned. What You'll Bring Knowledge, Skills & Abilities: Strong technical skills with Windows Operating Systems and Microsoft Office 365 Excellent verbal and written communication skills Strong problem-solving skills to resolve technical issues Ability to work collaboratively in a team-oriented environment Working knowledge of office automation products and computer peripherals such as printers and scanners. Demonstrated accomplishments in the following areas: Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.) Proficiency providing remote support via phone and remote-control applications, preferred Education & Experience: Associate or Bachelor's degree in Computer Science, Information Technology or a combination of relevant experience 3+ years of previous help desk or technical support experience, preferred What You'll Get Working Conditions: The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day. Benefits Overview: IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k. Salary Range: $26.56 - $35.93/hr. *Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.* Established in 1946, IME is part of Quanta Services, the largest specialty contractor in North America. We base our business model on always doing the right thing and pride ourselves in finding the best processes and practices in everything we do. As an electrical contractor, we install and service the power and lighting to commercial and industrial buildings in the Western US. The statements included in this job description are not intended to be all-inclusive and other duties may be assigned as required. Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position. IME strives to provide a safe work environment for its employees. Under applicable laws and regulations, IME conducts background checks on all final candidates. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation Range The anticipated compensation for this position is USD $26.56/Hr. - USD $35.93/Hr. depending on experience and qualifications. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. Forge the Future: Join Voyager Technologies The future belongs to those who build it. At Voyager Technologies, we're building technologies that protect lives, expand frontiers and prepare us for what's next. And we're doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart. You'll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We're a company of doers, thinkers and builders, united by purpose and grounded in reality. If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. Job Summary: Voyager is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies. Responsibilities: * Provide high-level customer support with a focus on ownership and follow-through with every interaction * Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team * Design, document, deploy, and support a wide range of technologies used by the executive team * Manage schedules and provide after-hours and weekend support when necessary BASIC QUALIFICATIONS: * 3+ years of experience in enterprise IT support * 1 + years of experience in executive IT support * Experience with Windows, OS X, iOS, and Android operating systems PREFERRED SKILLS AND EXPERIENCE: Privacy - Terms * Bachelor's degree in computer science or engineering * Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams. * Experience with Slack, Teams, Zoom, and other video conferencing technologies * Strong general computer technology skills * Demonstrated knowledge in both wired and wireless network technologies * Due to the high visibility of this position, excellent written, verbal, and phone communications skills * Knowledge of emerging technologies (latest and greatest hardware/software) * Experience working with and supporting an executive client group * Ability to prioritize executive support issues above all else * Ability to make independent judgment calls to resolve urgent and critical matters * Ability to provide lightning-speed response to all executive support requests * Can-do attitude, defaulting to "yes, we will figure out a way" * Desire to not rest until problems are solved * Ability to proactively test for possible failure scenarios and consider edge cases ADDITIONAL REQUIREMENTS: * Willing to work overtime and weekends when needed * Ability to lift 30 lbs. unassisted Please click "Apply" to submit your application. Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you're not just an employee; you become part of a dynamic community dedicated to innovation and excellence. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Minority/Female/Disabled/Veteran The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. Colorado pay range $120,000-$140,000 USD

Benefits: 401(k) 401(k) matching Company car Employee discounts Health insurance Paid time off Job Description Basic Functions: IT Support relating to technical issues involving Microsofts core business applications and operating systems. Onsite and Help Desk user support, this position involves some local travel to client locations. Technical support at the server level: Active Directory, DNS, DHCP, and IIS. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Set-up new computer equipment based on a standard configuration Support of disaster recovery solutions. Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction. Fast turnaround of Customer Requests. Ability to multi-task Ability to work in a team and communicate effectively. Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. Knowledge,Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. Advanced understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organizations key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment. Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus Travel to clients locations as needed (Must have reliable transportation)

This role is based in the Denver Metro Area and is hybrid in nature. Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead. The Technical Support Analyst I is responsible for fielding trouble calls, providing proficient hardware and application level support to users to include providing communication/training to users on desktop systems, assisting them with setup issues, hardware or applications failure and documenting work via helpdesk ticket application. Also responsible for administration and internal support of the Company's PCs, printers, cellular devices, and related equipment. Tasks performing PC maintenance, upgrades and configurations. We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $27/hr to $30/hr. Essential Duties and Responsibilities * Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Manage escalations appropriately. * Document internal procedures and support documentation. * Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required * Assist with onboarding of new users. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment * Performs other related essential duties as assigned or requested. Required Experience * High school or equivalent. May include specialized classes beyond high school (Minimum). Bachelor's Degree in Information Technology (Preferred). * Preferred Technical Experience: 0 - 2 years experience with PC Based computer systems, networking and specialized software packages. Proficient in Active Directory, Microsoft Windows, Microsoft Office, printers, PCs and Mobile device support expierence. * General Work Experience: 0 - 2 years experience in an IT Support Function, preferably in a Customer Support role. * Any technical certifications are a plus (MCITP, CCNA, etc.)

Help Desk Technician Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring an IT Help Desk Technician for our Thornton, CO office. Job Information Job Title Help Desk Technician Reports To IT Operations Manager Location Thornton, CO Number of Direct Reports 0 About Murphy Company Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients' visions. We Are Looking For Someone Like You As a Help Desk Technician, you will be a vital member of Murphy's IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution. Your Day-to-Day at Murphy Company Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues Ensuring all information systems are operated, maintained, and disposed of per compliance directives Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities Support the management and technical team by being an organizational bridge of communication and specifications Bring Your A-Game! Our ideal candidate should possess the following traits: Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.) Ability to support, monitor, test, and troubleshoot hardware and software Proficient in Windows operating systems Proficient with IOS devices Strong problem-solving and analytical skills Ability to quickly learn new technologies and concepts Excellent communication skills that include listening, verbal, and written skills What We Will Bring to the Table A collaborative, family-friendly work environment Knowledge and expertise that has helped us grow and thrive for the last 112 years Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing. A personal time off plan that rivals our competitors

Where dreams and reality collide and the output is, out of this world. At Redwire Space, we are a team of dreamers and doers. Where the impossible becomes possible, and every day is an opportunity to learn and get one step closer to knowing the unknown. Join us on our mission to expand humanity's presence in space. Summary Redwire Space Solutions, LLC has a current opportunity for an IT Support Specialist, level 5 role as a part of the IT Service Team located at our facility in Longmont, CO. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems. Responsibilities * Serve as the Serve as the first point of contact for internal staff seeking technical assistance * Respond to events / problems and record their resolution in help desk ticketing software * Basic administration of a hybrid environment with both Active Directory and Azure AD resources * Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment * Assist in imaging, creating new hire accounts, and Termination processes * Communicate clearly with customers and provide regular updates, status and information * Perform limited maintenance on servers and critical laboratory and testing systems * Pass on any feedback or suggestions by users or management to the appropriate team * Determine process improvements, best practices, and develop new processes * Typical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings. Ideal Experience * Bachelor's degree, with a minimum of two or more years' experience in IT or similar role in a Managed Services Provider environment. Willing to consider relevant work experience in lieu of degree * Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification * Experienced in desktop operating systems such as Windows 10, 11, mac OS, and Linux * Experienced configuring, supporting, troubleshooting and administering Windows workstations * Experienced troubleshooting hardware and software issues through remote control software * Support a hybrid environment with both Active Directory and Office365 resources * Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment * Some travel may be required Desired Skills * Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight, with a focus on customer service * Excellent communication, collaboration, and problem-solving skills * Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations * Experience with iOS and Android mobile operating systems * CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus * Experienced with Microsoft Teams architecture, features, and functionalities * Solid understanding of computer systems, mobile devices, and other tech products * Motivation and drive to develop yourself personally and professionally * Identify and suggest possible improvements on procedures * Ability to obtain a US Government Security Clearance Pay Range $36/hr.- $49/hr. Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence. Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles. Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here

JobID: 210678397 JobSchedule: Full time JobShift: Day Base Pay/Salary: Broomfield, CO; $38.00/hr. -$45.00/Hr. Aurora, CO; $38.00/hr. - $45.00.Hr. Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist at JPMorgan Chase in Corporate Infrastrucure Platforms team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. Job responsibilities * Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures * Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction * Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise * Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills * 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks * Experience with live chat, incident/service request management, and runbooks for system issue resolution * Baseline knowledge of operational management and excellence * Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills * Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems * Ability to document issues, procedures, and root cause analysis

Job description As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission. The IT Support Specialist role requires an individual to provide exceptional service to our fast-growing customer base. Reporting to the Service Desk Manager, the person in this position receives and resolves customers' IT service requests quickly and intelligently. The IT Support Specialist is often the first person our customers interface with when they initiate Go West support, requiring a professional and caring demeanor. What you can expect from us: Opportunity to be an integral part of a Technology Service Provider on the forefront of technical innovation, that is known for extraordinary results A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow Educational Assistance Program available to help you pursue education opportunities that can advance your career Ability to work with a team of caring professionals who truly value teamwork A flexible schedule with the ability to work in a hybrid environment A liberal employee recognition and rewards program Competitive pay range of $21.63 - $28.84 hourly, with comprehensive benefits that include paid time off, medical, dental, vision, life, disability and 401K with generous matching What we will expect from you: Professional, solution-minded, and friendly demeanor with strength in building strong business relationships internally and externally Involvement in a collaborative effort with the Support Services Coordinator and IT Support Specialist II to ensure efficient ticket management and escalations Consistent demonstration of Go West core values Participation and engagement in weekly meetings to discuss issues, review key performance indicators and drive progress on quarterly objectives Excellent listening, written and verbal communication skills Security-conscious, detail-focused personality with a penchant for organization, documentation, and appreciation of processes Deeply caring about delivering the best possible service, giving thorough effort, yet appreciating flexibility and a team that enjoys working and often playing together Responsiveness, with the ability to systematically prioritize and address the needs of Go West's clients The ability to collaborate with a very strong technical team Excellence at proactively setting/managing expectations and communicating Ability to learn quickly, with a love of taking on new challenges Maintain a full-time weekday schedule, as agreed with the Service Desk Manager, between the hours of 6am and 6pm What you will be doing: Daily interaction with clients to gather details, triage, and troubleshoot IT issues with their business technology, OS, and applications, escalating when needed Remotely supporting (from our office in Greenwood Village, CO) via phone, email, and our RMM, IT solutions our engineers implemented for our clients Educating and advising end-users in applications, processes and best practices Monitoring alerts generated from client systems, and creating tickets for repeated failures and errors Virus removal, OS hardening, software and hardware diagnostics VPN client setup and remote access troubleshooting Windows Active Directory moves, adds and changes Interfacing between service providers and end users Thorough documentation of work performed and clients' environments Submission of timely and accurate billable labor entries for invoicing Other duties as assigned by the Service Desk Manager Job requirements Qualifications we require from you: Minimum of two years in a technical support role, with service desk experience highly desired CompTIA Network+ or CompTIA Security+ certification, or willingness to obtain certification within the first 90 days of employment CompTIA A+ certification or equivalent preferred Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications preferred Authorization to work in the United States All done! Your application has been successfully submitted! Other jobs

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities. Why TekWissen • Proven experience in delivering high performance data driven results since 2009. • We give our clients access to the same collaboration tools used internally by our development team, providing full visibility into project progress and team communication. .Client also has access to source code, so you can provide feedback early on. • Same team throughout the whole development phase and support. We consider loyalty to be our strategic priority. • Competitive cost structure utilizing offshore resources. • Ability to provide cost efficient post launch support. • Time zone allows daily morning Scrum meeting with entire team. For clients in the US, the overlap is 10-12 hours a day. • Low up-front investment we are open to start with a small trial project. • No lock-in - You can adjust the team size up and down as needed upon two weeks' notice • Our projects managers are based in both the US and India. You can opt for a US-based project manager. • We work on fixed price projects, essentially taking on the risk for cost overruns and miscalculations. This also helps clients budget with more certainty. • Keep you in the know of where the industry is going so you get the advantage of new technology. Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Qualifications Microsoft Office MicrosoftOffice Team work Windows 10 Windows 8, 8.1, 10 Windows 9x/2000/XP/NT/Vista/7 Additional Information All your information will be kept confidential according to EEO guidelines.

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Technical Support: Maintain and support a mixed PC and MAC technology environment Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment Coordinate and set up AV for company meetings and events, including testing and setting up hardware Actively participate in departmental & client meetings Be available in the event of outages and urgent needs (may be after hours) Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency. Perform all other duties as assigned in support of IT and AV services. When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Office 365/Exchange mailboxes Experience with desktop imaging tools (SCCM/WinPE is a preferred) Ability to provide after-hours support Strong interpersonal and communication skills Attention to detail, with a focus on systems processes adherence and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as within a team environment Periodic weekly travel is required to remote sites for on-site support Preferred Skills: Experience supporting Office 365 and Windows server platforms Experience working with Education, Certifications and Licensures: Active Directory, PowerShell scripting, and SCCM Experience troubleshooting integrated or ad-hoc AV systems Experience supporting Cisco IP phones and Call Manager Two year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+ or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation. Salary Description 50,000-55,000

Perfecta is an IT consulting and staffing Solutions Company headquartered in Los Angeles, CA. With Perfecta you get a nationwide reach and wide business network with a variety of services all under one roof and most importantly, personal attention to all your requirements. Our services and team are focused on meeting today's complex needs of the companies in technical domain. We, at Perfecta understand that every client will have a unique problem and work on creating tailor-made solutions specific to your immediate needs and devise strategy for long term needs. Perfecta boasts of an elaborate client base which includes companies from varied industries. Our goal is to ensure that we make the job of the companies we work with easier and help them prosper. We are set up to deliver maximum business value and provide services to deal with business challenges and create extended solutions. Our approach to understand your staffing needs is solution oriented and we see to it that we identify the best possible talent available matching your requirement. Our team of highly skilled professionals will work as an extended part your business and will make it a point to understand not only your solution need but also the budget requirements to deliver best value solutions. In today's fast paced economic environment organizations need to rapidly adapt and be receptive to changing customer needs. Perfecta is nicely positioned for our customers to be a technology partner in their journey to transformation. Job Description • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along with Microsoft Office 2010, 2016 and Office 365. • Resolve computer problems • Image computers using local imaging processes • Install and perform minor repairs to computers and peripheral equipment • Set up equipment for employee use • Maintain records of daily hardware installations • Perform DoD wipe of surplus equipment • Update/create documentation and processes Qualifications Communication skills both verbal and written Advanced Microsoft Office Professional Advanced Team work Expert Windows 10 Proficient Windows 9x/2000/XP/NT/Vista/7 Advanced Additional Information All your information will be kept confidential according to EEO guidelines.