Technical Support Engineer Jobs in Aurora, CO

The Help Desk Technician candidate will be responsible for providing technical support and troubleshooting assistance to our employees, ensuring smooth operation of computer systems, software applications, and related equipment. Job Responsibilities and Essential Functions Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software issues efficiently and accurately. Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals. Collaborate with IT Director to escalate complex issues and facilitate timely resolutions. Document all technical inquiries, incidents, and solutions for future reference and continuous improvement. Assist in maintaining inventory of hardware and software assets. Streamline new system onboarding processes utilizing automation capabilities within Microsoft Entra Ensure compliance with company policies and procedures regarding IT security and data protection. Core Competencies Responsiveness to Tasks Ownership of Projects Hitting Deadlines New Skill Development Tackling New Challenges Working Well with Others Education and Experience (required) Associate's degree in Information Technology, Computer Science, or related field 2+ years of experience in a Help Desk Technician role or similar Familiarity with ticketing and asset management systems Experience administering Microsoft Intune and AutoPilot Working knowledge of intermediate network designs and functionality Intermediate to advanced understanding of Microsoft Windows operating systems and Office Suite Education and Experience (preferred) Bachelor's degree in Information Technology, Computer Science, or related field Experience in oil & gas industry 5+ years of experience in a Help Desk Technician role or similar Other Requirements Must be able to pass a pre-employment background screening Ability to legally work in the US without sponsorship Compensation Our cash compensation amount for this role is targeted at $58,800 - $90,700 annually in this location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Top Benefits & Perks As a member of Bison, you'll enjoy an impressive benefits package: Medical Plan: Bison offers multiple medical plans to choose from. Lowest level plan premiums are covered at 100% for employee and dependents. Additional buy-up plan options available with premiums covered at 75% for employee and dependents Dental Plan: Bison covers premiums for dental plans for employees and dependents. Vision plans. HSA with Bison contribution. Multiple FSA plans. Long-term disability, life insurance, and AD&D covered by Bison. 401k plan: Bison matches 100% of employee contributions up to the first 4% of compensation. Paid Time Off. Paid Volunteer Day. Sick Time. Cellphone reimbursement. Location This position is located Denver, CO. Candidates currently residing in locations outside of daily commuting distance will be considered, however, it is the expectation that the selected individual will be available at the work location. No relocation or travel assistance will be provided by the Company for this position. Work Environment This position operates in an office and field environment. This entails working inside in an office space wherein employee may be provided a public workstation (cubicle) or private office. From time to time, the role may require field visits where exposure to extreme weather conditions, fumes, airborne particles, vibrations, dust, electrical charges and other unforeseen exposures may be encountered. Physical Demands In the performance of the duties and responsibilities of this job, the employee is required to have visual acuity to operate a motor vehicle and view a computer terminal for prolonged periods of time. While at work sites, the employee will be expected to walk and stand. Individuals might be asked to climb, balance, stoop, kneel, crouch, reach, and/or crawl. Individuals might be required to lift, carry, push, or pull up to 50 lbs. in the performance of this position. Position Type and Working Hours This is a full-time position. Typical work hours are from 8:00 a.m. to 5:00 p.m. Monday - Thursday and 8:00 a.m. to 4:00 p.m. on working Fridays. Employee must be capable and willing to work overtime as required and to participate in occasional meetings, events, seminars, conferences, or other activities outside of typical work hours. Employees responsible for project operations are expected to monitor and, in some cases, respond to emails, calls, or texts outside of business hours. Travel Occasional travel to work site locations may be expected. Overnight stays may be required from time to time for training, seminars, field visits, or visits to onsite locations. Disclaimer This job posting is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The Company reserves the right to change or assign additional duties, responsibilities, and activities at any time with or without notice. Hiring Practices Bison is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability, you may contact HR Manager at *******************.

Who We Are: TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution. What You Will Be Doing: We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: Providing exceptional IT Services to TransPerfect employees Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices) Responding to support requests daily Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Who We Are Looking For: As a Helpdesk Support Specialist, you are a: Creative thinker - You are curious and unafraid to ask questions Hard worker - You are industrious and diligent in everything you do Innovator - You are willing to initiate changes and introduce new ideas Your experience includes: Minimum Bachelor's degree Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro) Knowledge of Mac OS X Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc. Knowledge of Virus and Spyware removal techniques Ability to quickly diagnose and fix problems Ability to open a computer and replace defective components Ability to operate in a dynamic, fast-paced environment Ability to work in a team-oriented, collaborative environment Exceptional written, oral and interpersonal communication skills Exceptional customer service orientation Must be detail oriented Why TransPerfect: For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at *********************

TCI has an immediate need for an IT Systems Administrator in either San Antonio Texas, Denver Colorado, or Findlay OH. This is a long-term contract opportunity with probable extensions and possible hire. This is not a C2C opportunity. PLEASE NOTE THIS POSITION REQUIRES US CITIZENSHIP OR PERMANENT RESIDENCE. SUMMARY The IT Network Engineer will work on a team of 2-3 individuals administering and upgrading networks remotely and onsite. You will follow each sites inventory plan to reconfigure, upgrade/swap out/repair and maintain servers, routers, switches and PC's. RESPONSIBILITIES Ability to diagnose a site for inventory and manage its Windows servers; Cisco routers and switches; and PC's/Laptops. Maintain Visio diagram of the network/systems/pc environment. Ability to review inventory list and update/upgrade/sway out servers, routers, switches and PC's. Aptitude for working off of spreadsheets to assign IP addresses to devices. Plan and execute ESXi host & virtual machine upgrades and migrations to new networks. Manage and troubleshoot Active Directory replication, migrate Active Directory to a new network, manage FSMO roles, decommission Domain Controllers. REQUIREMENTS Minimum of 4 years of experience in IT Systems Administration. In-depth knowledge of Windows Server (2022/2019) OS installation, configuration, and management. Strong understanding with Network Management including experience configuring and managing switches, routers, and firewalls and knowledge of VPNs, network segmentation, and intrusion detection/prevention systems. Proficiency in Active Directory, Group Policy, PowerShell scripting, DHCP, DNS, IIS, and file/print services. Familiarity with Windows security practices such as patch management, firewall configuration, and access control. Strong extensive experience managing physical and virtual servers using technologies like VMware and Hyper-V. Expertise in compute resource allocation, performance tuning, capacity planning, and scalable infrastructure deployment. Knowing how to add new hosts. Ability to utilize vSphere Distributed Switch VDS to configure and administer virtual machines. Understanding of Microsoft Teams to manage meetings and communication. Proficiency with automation tools like Roclink, Studio 5000, RSLinx, and other FactoryTalk applications. DESIRED SKILLS AND QUALIFICATIONS Knowledge of SCADA software like DeltaV or Wonderware is strongly preferred. Bachelor's Degree in IT is strongly preferred. Certifications are a plus but not required.

Help Desk Technician Duration: 6 month contract Pay Range: $21-26/hr Required Skills & Experience - Previous experience troubleshooting and installing Microsoft Teams - Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools - Ability to diagnose and resolve technical issues quickly and effectively, ensuring minimal disruption to meetings and productivity - A passion for providing exceptional customer service and making the conference room experience enjoyable for all users Job Description Insight Global is seeking a highly skilled and customer-focused Help Desk Specialist to join the End User Support Team at one of our largest utility clients. This individual will ensure the smooth functioning of our group conference rooms as we transition back to the office environment. In this role, you will be responsible for setting up and maintaining conference rooms, troubleshooting application issues, and ensuring a delightful experience for our employees during meetings and collaborations. Responsibilities: - Conference Room Setup: Set up and configure group conference rooms with necessary hardware and software, ensuring all equipment is functioning optimally for seamless meetings and presentations. - Troubleshooting: Provide prompt technical support to application teams and employees for conference room-related issues, including but not limited to video conferencing platforms, presentation tools, and audio-visual equipment. - Maintenance and Monitoring: Regularly inspect and maintain conference room equipment to identify potential issues proactively. Conduct routine checks to ensure optimal performance. User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience. - Issue Resolution: Troubleshoot and resolve technical problems promptly, aiming to minimize disruptions and downtime during important meetings. - Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing. - Continuous Improvement: Continuously seek opportunities to enhance conference room functionalities and user experience, implementing improvements to streamline processes. - Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms. - Customer Satisfaction: Prioritize customer satisfaction and create a welcoming environment in conference rooms, ensuring an enjoyable experience for all employees.

Senior IT Support Specialist Direct Hire Hourly / Salary: $65,000 Residency Status: US Citizen or Green Card Holder ONLY The Senior IT/Help Desk Specialist will serve as the lead IT/help desk specialist providing administrative and technical guidance, training, and support to other help desk personnel. The Lead will assist with help desk activities, tickets, problem discovery, resolution, and management of the help desk ticketing system. Providing implementation, operation and troubleshooting assistance to staff and other employees. Responsible for performing analysis of the help desk activities and ticketing system support to ensure customer requests are handled quickly and effectively. The senior help desk specialist will take the lead on other IT help desk management tools and applications; (MDM, mobile Devices, VoIP, remote support tools, site access controls and security). Install and modify personal computers, network hardware, software, and peripherals. Takes remedial actions, escalates and/or recommends help desk procedural changes and processes. The Senior Help Desk Specialist assists and supports the IT Team, Operations Manager, Director as needed. Responsibilities: Employees shall perform all duties and responsibilities with our client's Core Values at the forefront. Diagnose, support, and resolve level One & Two technical issues for employees. Problems may be with network connectivity, remote access, computer software/hardware, division office networks, internet, connectivity, or other computer technology. Provides one-on-one end-user problem resolution, on-site and remote user support. Assist and manage end user equipment inventory, tag, set up, prep and assist in the configuration/repair of end-user equipment; including desktop/laptop hardware, software, peripherals and desk phone, cell phones, tablets. Requires comprehensive knowledge of stand-alone and networked personal computers, mobile devices, and related peripheral equipment. Assist with LAN/WAN, VPN connectivity, folder permissions, AD user profile management. Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors. Consult with managers, departments, and employees to clarify application and folder access, identify problems, suggest changes, and determine extent of setup required. Responsible for computer inventory and management of end user equipment, peripherals & mobile devices. Help support other integrated systems; security camera systems, alarm/gate system and access control systems. VoIP, MDM (Mobile Device Management), remote user support tools. Support users in local and remote offices (Wan/Lan) connectivity Required knowledge of networking, tcp/ip, VPN, LAN, WAN, VoIP Prioritize, respond, and help manage employee technical needs through the help desk ticketing program promptly. Prepare records and reports regarding help desk ticketing system, customer support response/resolutions, inventory, and other help desk management tools. Education and Work Experience Bachelor's degree (B. A.) preferred or equivalent technical school training Five plus years industry experience in IT help desk required. Must be fluent in English, i.e., must be able to speak, read and write English. Certifications, Licenses, and Registrations helpful Passing a pre-employment drug and alcohol screening and background check is required. Customer/Employee support focused Safety This position is considered a safety-sensitive position and is subject to the company's drug and alcohol policy, as well as all OHSA regulations. All employees must wear the appropriate personal protective equipment (PPE) and follow all safety guidelines as an essential part of their job responsibilities. Physical Demands and Work Environment Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer. Stamina to maintain attention to detail despite interruptions. Strength to lift and carry files weighing up to 10 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and over the telephone.

Top Skills Required: Customer Service Experience supporting and troubleshooting both hardware and software including peripherals. Laptops and PCs are DELL, primarily Microsoft shop - O365 Products such as Teams, Outlook, OneDrive. ServiceNow is their ticketing system. Bomgar for remote support, Microsoft Azure, Active Directory, Microsoft End Point Configuration Manager, Intune for MDM, and Virtual Machines (VMware). Experience creating ticket and ensuring proper documentation as well as ability to triage. Nice to haves: ITIL and/or A+ Certifications. DEFINITION OF WORK: The Support Specialist II is responsible for a variety of support efforts related to desktop hardware, operating systems, and applications. This is a go-to position for assisting users in efficient use of County provided hardware and software, resolving any technical issues, document workflow improvement suggestions, and convey feedback to other teams to test and further advance the products. ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.) Provide primary computer, peripheral, process, and application support to customers by phone and in person. Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources. Determine the extent of customer reported issues. Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution. Perform initial assessment and prioritization of reported issues. Work with other IT personnel to investigate and resolve performance problems with applications and/or systems. Perform remote and in person support of PC's and other devices. Provide lifecycle management of the county desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed. Conduct formal and informal training sessions for PC applications. Respond to a wide range of procedural questions from the user community. Support County users of critical, non-standard systems. Create, develop, and maintain functional documentation for applications, hardware, and processes. Performs other duties as assigned. SUPERVISION RECEIVED: Work is often performed mostly independently with review of work. SUPERVISORY RESPONSIBILITIES: This position does not directly supervise other employees. INDEPENDENT JUDGMENT: Incumbent must be able to use good judgment and problem-solving skill to accomplish goals, meet deadlines, and achieve desired results. MINIMUM QUALIFICATION REQUIREMENTS: EDUCATION and/or EXPERIENCE: A high school diploma or GED supplemented by two years of computer related education. Minimum of 3 years of work experience including 1+ years of Helpdesk experience. KNOWLEDGE, SKILLS AND ABILITIES: Professional experience in support of a Windows Enterprise environment. This experience should include basic support of email and Office Suite of applications within Office 365, support for Windows 10 in an enterprise environment, hardware break/fix and working knowledge of Apple Mobile devices (iPhone and iPad) preferred. Strong experience in customer support is crucial to the success of any candidate in this role. Knowledge of the following required: IT Service Desk operations, Microsoft Operating Systems, basic TCP/IP networking skills, and Office 365. Knowledge of the following desired: SCCM, Symantec Enterprise Protection antivirus client. Some knowledge of training practices and principles. SKILLS: Ability to establish and maintain effective working relationships. Possess the ability to communicate in both oral and written form, in both technical and nontechnical levels. Must have strong troubleshooting skills. ABILITIES: Ability to meet deadlines and work efficiently in a fast paced, fluid environment. Strong time management, prioritization, and organization skills. Excellent interpersonal and communication skills. Excellent problem-solving and customer service skills. Willingness to quickly learn and follow complex procedures. Demonstrated ability to work both independently and as part of a team. Adaptable to change in processes, procedures, and responsibilities. A positive, self-starter attitude with a desire to meet and exceed expectation. Ability to provide exceptional levels of customer service. CERTIFICATIONS, LICENSES, & REGISTRATIONS: Must possess a valid Colorado Driver's License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment. ITIL Certification or equivalent preferred. This position requires successful completion of a criminal background check including fingerprinting through a national database.

****No Third Party Recruiters**** ****Applicants must be Authorized to work in the USA**** We are a global organization with operations in the USA, Europe, South America, and Japan. Our IT Infrastructure team is dedicated to delivering exceptional technology solutions that enhance the end-user experience and enable business success. We prioritize user satisfaction, efficiency, and innovation in all aspects of IT service delivery. Role Overview The ITSM Support Engineer will focus on improving the end-user experience by managing and supporting our IT Service Management (ITSM) platform and providing Tier 1/2 support. This role will also take ownership of user onboarding and offboarding processes, ensuring seamless transitions for employees. The ideal candidate will have a user-centric approach, strong problem-solving skills, and experience in ITSM systems. The position includes working directly with local End User Experience team members to ensure high-quality service delivery. Key Responsibilities Provide Tier 1/2 support to end users, ensuring timely resolution of IT issues and requests. Administer and maintain the ITSM platform, Zoho ServiceDesk+, including configuration, updates, and reporting. Handle user onboarding and offboarding processes, including account creation, permissions, and hardware setup. Collaborate with IT teams to improve service delivery processes and documentation. Monitor and analyze ITSM platform metrics to identify trends and opportunities for improvement. Develop and deliver training materials to enhance end-user adoption of IT tools and processes. Work directly with local End User Experience team members to address user needs and enhance support strategies. Ensure compliance with IT policies and standards in all support activities. Document solutions and best practices to expand the IT knowledge base. Act as a liaison between end users and higher-level support teams, escalating issues as necessary. Qualifications Required Skills and Experience: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 5+ years of experience in IT support or a related role. Proficiency in managing ITSM platforms, specifically Zoho ServiceDesk+. Strong understanding of end-user support principles and practices. Experience with user account management in systems such as Microsoft 365 or Active Directory. Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks and prioritize effectively. Preferred Skills: Certifications such as ITIL Foundation. Experience in scripting or automation tools for IT processes. Familiarity with endpoint management tools such as Intune. Knowledge of onboarding/offboarding best practices in a corporate environment. Personal Attributes Strong communication and interpersonal skills. Empathy and a user-first mindset. Detail-oriented with a commitment to quality. Ability to work collaboratively in a team environment. What We Offer Competitive salary and benefits package. Opportunities for professional development and certification. Collaborative and inclusive work environment. A chance to make a meaningful impact on the end-user experience.

This Technical support position is onsite and is responsible for handling all end-user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward. Key Responsibilities: Provide exceptional user support across various operating systems and applications. Troubleshoot software and hardware issues with a focus on quick resolution. Document all interactions and solutions within the service desk system. Prepare, implement, and monitor software updates and patches. Manage incoming help requests, prioritize tasks, and escalate issues as necessary. Utilize diagnostic utilities to effectively resolve problems. Perform hands-on fixes, including software installations, hardware upgrades, and system configurations. Conduct preventative maintenance on workstations and peripherals. Follow up on resolved issues to ensure user satisfaction. Create and maintain technical documentation for users and knowledge bases. Collaborate on IT projects that enhance organizational processes. Requirements: Required Skills and Qualifications: Minimum of two years of experience in a help desk or technical support role. Strong knowledge of desktop support and troubleshooting methodologies. Familiarity with technology devices including computers, printers, and network systems. Excellent communication skills for user training and support. Proficient in O365, Azure AD, Windows Server, and Firewall Technologies. Associate's degree in computer science or a related field. Preferred Skills and Qualifications: Experience with VPN clients, MFA technologies, and IT ticketing systems. Knowledge of Windows Active Directory and infrastructure equipment. Experience with VOIP phone systems and security systems. Travel maybe required during project-based activities Job Type: Full-time Pay: Determined on ExperienceBenefits:· Dental insurance· Employee assistance program· Flexible spending account· Health insurance· Health savings account· Life insurance· Paid time off· Vision insurance Schedule: · 8 hour shift· Day shift· Monday to Friday· Additional hours required as needed· Weekend hours required as needed.

IT Support Technician Mid Tier 2 / Mid Tier 3 Job Type: Full-time Salary: $55,000.00 - $80,000.00 per year (based on experience, skill level, and certifications) Schedule: Monday - Friday (8-hour shift) Work Location: In office - (This is not a remote position) Office located in Arvada (80002) Travel: Must have reliable transportation and a valid Driver's License and insurance as you will visit client sites within the local region regularly. At CBS, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do, support each other, and make our clients happy. We strive to create a work/life balance and prevent corporate burn out. Our passionate and enthusiastic employees exemplify our shared values and continue to drive our company to new heights. CBS offers a full suite of benefits and a work environment that can't be beat. Essential Duties and Responsibilities: IT Support relating to technical issues involving core business applications and operating systems. Support of disaster recovery solutions. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Provides support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to phone calls, emails, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements. Interface with customer's executives and technical representatives, CBS partners, and all levels of CBS employees. Network Tech Requirements: Strong understanding of network infrastructure, network hardware, and systems software. Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers. Knowledge of application transport and network infrastructure protocols. Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledge base system. Provides specific detailed information for hardware and software selection. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security. Ability to think through problems and visualize solutions. Ability to work with all levels of staff within and outside of IT and outside the organization. A self-starter able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Beneficial skills and certifications: Microsoft 365 Fundamentals (MS-900) (2022) or equivalent Microsoft AZ-500: Microsoft Azure Security Technologies Microsoft AZ-900: Microsoft Azure Fundamentals Hands-on foundation with Windows OS's and an understanding of Microsoft 365 for Enterprise Suite. Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices. Practical knowledge of hardware/software network security platforms and VPN's. Data storage solutions with SAN, NAS, or Clustered Hands-on experience with routing/switching infrastructures, transport technology, network protocols. Server and client backup technologies, and image management Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus. Interpersonal Skills Team player, independent problem solver, and owning to the end attitude. Strong ability to communicate technical subjects/network requirements to non-technical audiences. Capable of independent decision making based on broad managerial direction. Benefits Available: Health Insurance Dental Insurance Life insurance Vision insurance 401(k) matching Paid time off Professional development assistance Referral program Industry IT Services and IT Consulting Employment Type Full-time

The IT Technician is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a limited working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Support Admin ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems. Responsibilities: Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues. Administer and maintain IT systems, including user account management, access control, security configurations, and software updates including limited OT systems. Provide guidance and explain policies and procedures to end-users. Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user needs and the manufacturing environment. Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides. Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs. Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity. Collaborate with other IT teams to trouble shoot and resolve issues. Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context. Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance. Manage relationships with external vendors, suppliers, and contractors for support and maintenance services. Adhere to company policies, procedures, and compliance requirements. Requirements: Degree in information technology, Computer Science, Engineering, or 2 years Previous experience in providing Level II IT support. Strong knowledge of IT systems, hardware, software, and networking concepts. Proficiency in troubleshooting and resolving technical issues in IT domains. Excellent communication and people skills, with the ability to effectively train and educate end-users on systems and applications. Experience with system administration tasks, including user management and software updates, in IT and limited OT environments. Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles. Extensive knowledge of computer hardware including Legacy PC hardware and OS. Setting up workstations including hardware, software and all peripherals. Proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint). Ability to work independently and prioritize tasks in a fast-paced complex environment. Strong problem-solving and analytical skills. Meticulous documentation and organizational abilities. Participate on committees, projects, and P1 incidents process and procedures. Primary 24x7 contact for site support. On-Call rotation. Participate in IT site visits (Travel up to 25%)

* *We are conducting rolling interviews for this role. This is an onsite role, based out of our office in Denver 4-5 days a week, and we will only interview candidates already in the Denver metro area. This role requires minimum 2-3 years direct experience with technical help desk support. Please send your resume and a brief cover letter explaining why you're the perfect fit for this role to ******************************.** Level 2+ Help Desk Technician - Join Our Growing, Colorado-Based MSP! About TeamLogic IT of West Denver We're a fast-growing, customer-focused MSP dedicated to providing reliable and proactive IT and cybersecurity solutions to small and medium-sized businesses, non-profits, and public-sector organizations to keep their teams productive and protected. We value teamwork, continuous learning, and a collaborative work environment. As part of a 20-year, 300+-location national franchise network, we pair the professionalism and resources of an enterprise firm with the personalization and investment in our clients' experience that comes from being locally owned and operated. We serve as the trusted advisors to - and true extensions of - our clients' teams. We are kind and enthusiastic problem solvers who take on the full weight of clients' IT and cybersecurity, from proactive monitoring and management to refreshingly responsive day-to-day help desk and break-fix support. We get to know the humans behind the organizations and pride ourselves on exceeding their expectations day in and day out, and we believe deeply in taking care of the people who take care of our clients. About the Role We're seeking a talented and motivated Level 2 Help Desk Technician to join our team and play a key role in delivering exceptional IT support directly to our valued clients. As our first dedicated, full-time technician, you'll work directly with our Chief Technology Officer and our clients at all levels to have a direct impact on our growth and success! Our growth in our first year means we are in a position to comfortably offer this exciting career opportunity to the right, self-starting candidate. Whether you see yourself growing into management and leadership or have a passion for growing your technical skillset and focusing on resolving client issues long-term, we will work together to create the right path for you as we grow. Responsibilities: Drive customer satisfaction and client loyalty by resolving challenges with empathy, urgency, detail orientation, and enthusiasm Provide remote and occasional on-site technical support to clients experiencing a variety of IT issues. Troubleshoot and resolve problems related to: Operating systems (Windows, mac OS) Productivity suites (Microsoft Office, Google Workspace) Network connectivity Hardware (desktops, laptops, printers, scanners, cameras) Software applications Document all support interactions thoroughly in our ticketing system (Autotask experience preferred but not required) and documentation system (IT Glue). Escalate complex issues to senior team members when necessary. Proactively identify and address potential IT problems. Contribute to the development of knowledge base articles and documentation. Qualifications: Excellent customer service and communication skills. Proven experience as a Level 2 (or higher) Help Desk Technician or equivalent role. Demonstrated understanding of computer hardware, software, and networking principles. Proficiency in supporting both Windows and mac OS operating systems. Experience with Microsoft Office and Google Workspace. Ability to work independently and as a positive contributor to an entrepreneurial team. A positive, can-do attitude and a passion for technology. Bonus Points: Experience working in an MSP environment. Familiarity with Autotask or other PSA tools and IT Glue. Relevant certifications (CompTIA A+, Network+, etc.). Cybersecurity expertise. Benefits: Competitive salary. Performance-based bonuses and customer service contribution incentives. Profit-sharing program. Benefits to fit employee preferences. Opportunity for professional growth and development, with industry certification coverage. Opportunity to help build on our entrepreneurial foundation as part of a dynamic and supportive team. To Apply: Please send your resume and a brief cover letter explaining why you're the perfect fit for this role to ******************************.

IDR is seeking a talented and detail-oriented IT Support Specialist to join one of our top clients in a remote role. This is an exciting opportunity for a seasoned professional to leverage their technical expertise and provide exceptional support to a dynamic team. If you are passionate about IT support, troubleshooting, and customer service, we encourage you to apply today! Fully onsite in Denver, CO - 3 month contract to hire position Position Overview/Responsibilities for the IT Support Specialist: Leverage your 3+ years of relevant experience to provide top-notch technical support for Windows and Mac environments Utilize your experience with tools such as ServiceNow, Microsoft SCCM, and Active Directory to manage, track, and resolve support tickets Demonstrate your strong customer service skills by ensuring excellent follow-up and follow-through with users Exhibit your ability to document customer contacts, troubleshooting steps, current status, and resolutions in detailed tickets Manage and prioritize multiple tasks and projects efficiently to meet SLAs and ticket closure goals Collaborate with cross-functional teams to resolve complex technical issues and provide effective solutions Required Skills for IT Support Specialist: 3+ years of relevant experience or Bachelor's degree + 1 year of relevant work experience Proven track record of exceeding ticket closure goals and SLAs Strong experience providing technical support for both Windows and Mac OS in an enterprise environment Proficiency in using ServiceNow, Microsoft SCCM, and Active Directory Experience supporting G Suite and Mac OS Excellent communication skills and customer service abilities Strong organizational skills and the ability to handle multiple tasks simultaneously What's in it for you? Competitive compensation package Full Benefits: Medical, Vision, Dental, and more! Opportunity to work with an industry-leading organization Collaborative and team-oriented work environment Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row Compensation Details: $23/hr W2

Server and Virtualization: Extensive experience managing physical and virtual servers using technologies like VMware and Hyper-V. Expertise in compute resource allocation, performance tuning, capacity planning, and scalable infrastructure deployment. Operational Technology (OT): Preferred experience in OT environments, including systems such as DCS, SCADA, PLC, and HMI. Experience or willingness to learn platforms like Wonderware and DeltaV for monitoring and optimizing industrial processes. IT Domain Experience: Proficiency in Active Directory, Group Policy, PowerShell, and Windows Server administration for managing users, permissions, and configurations.

EUC Systems Engineer - MDM/MEM Own the End User Computing Mobile Device Management (MDM) and Modern Endpoint Management (MEM) systems while contributing significantly to the Windows and Mac OS desktop platforms, including patching, performance tuning, troubleshooting, and platform migrations (Windows 11). Outcomes: Inherit and enhance existing MDM platforms (Intune, Jamf). Validate and refine planning for the migration from Windows 10 to Windows 11, ensuring a smooth transition across various devices. Collaborate and build mutual respect across the Virtual Desktop Infrastructure (VDI) team. Learn, master, and refine physical device patching and version control while maintaining high standards and efficiency. Envision future directions and platform options for all use cases. Test all new physical device OS/app deployments, ensuring compatibility and striving to exceed predefined performance standards. Assure and enhance ongoing maintenance practices, tools, and performance metrics. Ensure adjacent EUC engineers and admins understand and take pride in ownership of future state systems and processes. Document all changes and processes accurately for future reference.

Network Device Deployment Specialist Duration: 12-month contract with likely extension Travel: Frequent travel to remote locations across Colorado (e.g., Grand Junction, Durango). All travel expenses reimbursed and company vehicle will be provided. Position Overview We are seeking a Network Device Deployment Specialist to join our team! This role involves configuring and deploying network devices, including modems and satellite equipment, across various remote locations. The candidate will be responsible for ensuring devices are properly connected and operational, with approximately 600-800 devices remaining for deployment. Key Responsibilities Device Configuration: Pick up, configure, and prepare devices for deployment. Installation & Deployment: Travel to remote locations across Colorado for installation. Deploy and connect devices to internal systems. Documentation: Complete paperwork and installation packets, ensuring all configurations are accurate and properly documented. Coordination: Manage timelines and metrics to ensure installations are completed efficiently and accurately. Required Skills and Experience: 3-5 years of experience in network communications. Expertise with cellular modems and a solid understanding of cellular and satellite communications. Knowledge of basic LAN/WAN networking principles. Proficiency in Microsoft Suite (Excel, PowerPoint, etc.). Attention to detail to ensure accurate configurations and connections. Valid driver's license with a clean driving record (company vehicles provided).

$61.00 - $88.00 (est. hourly pay rate) Our client is seeking a highly motivated Power Systems Engineer to join the team! This is a new role within the team and an opportunity to play a critical part in implementing their VPP. This individual will be working in a hybrid environment with various energy sources, among a strong, collaborative team! Duties: Design, develop, and implement power system solutions for our VPP, including the integration of renewable energy sources (solar, wind), energy storage systems, and electric vehicle charging infrastructure Analyze and assess the performance of existing and proposed power systems, identifying potential vulnerabilities and recommending improvements Conduct hands-on testing of power systems components, including switch-mode power supplies, in our on-site laboratory Collaborate with cross-functional teams, including engineers, technicians, and project managers, to ensure successful project execution Contribute to the development of technical documentation and presentations Desired Skills/Experience: 5+ years of professional experience in the power industry, with a strong emphasis on power systems engineering Proven understanding of power system fundamentals, including AC/DC power conversion, grid operations, and protection systems Deep understanding of switch-mode power supplies, including their design, operation, and testing Strong analytical and problem-solving skills with the ability to think critically and creatively Benefits: Medical, Dental, & Vision Insurance Plans 401K offered

Systems Engineer Duration: 6-month contract We're seeking a talented Windows Systems Engineer to join our client's cutting-edge team on a contractual basis! You'll play a key role in managing and optimizing the Windows infrastructure, VMware environments, and system backups. What You'll Do: Configure and maintain high-performance Windows Server environments. Manage and optimize VMware infrastructure (ESXi, vCenter, VMs) for seamless operations. Storage, Backups, and Disaster Recovery. Automate key processes and tasks using scripting (PowerShell, Python). Troubleshoot and resolve system issues quickly to ensure peak performance. Collaborate with dynamic teams to create innovative solutions and improve systems. What You Bring: Expertise in Windows Server (2016, 2019, 2022), Active Directory, DNS, DHCP. Proven VMware experience (vSphere, ESXi, vCenter). Hands-on experience with backup technologies (Veeam, Commvault or similar). Strong scripting skills (PowerShell, Python). A passion for problem-solving, system optimization, and security best practices.

Role: Lab Technician - Urgent JD Lab Technician has technical understanding and interest, with data center support experience or training. Meet project deadlines Maintains Tasks in cue. REQUIREMENTS / DESIRED SKILLS Prepare and maintain system components and sub-assemblies such as boards, test cards, end point devices and mechanical assemblies with minimal assistance from a higher-level technician. Build systems with hardware and software following customer specification configurations. Read, understand, and follow test documentation. Start and stop test execution (manual and automated) Diagnose a failure, record results and all required information with minimal assistance from execution lead. Diagnose root cause component (HW setup, OS, driver, SSD FW, test scripts, tools, etc) Assist in volume equipment upgrades, testing and readiness tasks including lab space alterations, equipment allocation/placement with minimal assistance from a higher-level technician. Maintain and update execution platforms, debug platforms, software replication stations, database servers, PCs, etc. with minimal assistance from a higher-level technician. Pratap Datla :: NOBLESOFT ******************** :: **************

OptiGrid, LLC believes in electrification beyond the electrical grid; a world where everyone has access to electric vehicle (EV) fast charging when and where they need it. We build battery-based energy storage systems that provide ultrafast charging for EVs and clean, affordable, resilient power alternatives for site hosts. If you are driven to learn and grow and seek a once-in-a-lifetime opportunity to change the transportation and energy market, now is the time to join a team that is revolutionizing how power is delivered and utilized. At OptiGrid, we are fundamentally changing the way energy is distributed to electric vehicles and accelerating sustainable electrification. To meet our ambitious goals, we are growing rapidly and looking for people who want to make an impact and are willing to challenge the status quo. If you are resilient, and like finding solutions to tough problems, please apply to join our amazing team of innovators, enthusiasts, and change-makers. Responsibilities: Own the design and validation of our next generation energy storage system Prepare drawings of various mechanical parts, electrical wiring harnesses and schematics derived from specifications and product requirements Fabricate and assemble prototype parts Create test plans, conduct lab tests and organize results into test reports Design lab equipment to achieve product testing objectives Drive 3rd party compliance testing Support the cross functional team for new product introduction Diagnosis and resolve manufacturing and quality issues for parts and assemblies in production Requirements: Bachelor's degree in Engineering 5+ years' experience in electronics system design Experience designing Lithium-Ion Battery systems Understanding of LiFePO4 battery chemistry Proven experience validating battery systems through lab testing Battery Management System (BMS) control and validation experience Experience with high voltage: 400V+ and high current 300A+ equipment Knowledge of UL1973 and UL9540 standards Excellent written and verbal communication skills Bonus Points: Master's degree in Engineering 10+ years' experience in electronics system design Successful certification of battery systems through UL1973 and UL9540 Experience in Electric Vehicle Supply Equipment product design Successfully production implementation of mechanical, electrical and thermal solutions for energy storage systems 3D CAD design expertise and understanding of the applications of ASME Y14.5 Design experience using PTC Creo Parametric and Schematic software packages OptiGrid offers competitive benefits, including: Health, Dental & Vision Insurance Short- & Long-Term Disability Insurance Life Insurance PTO Dog Friendly At OptiGrid, LLC, we offer fair and equal opportunities to all our candidates and team members regardless of race, color, religion, sex, pregnancy, sexual identity, national origin, citizenship, marital status, disability status, parental status protected veteran status, or any other characteristics protected by law. OptiGrid, LLC believes in hiring individuals only based on their qualifications and experiences that meet our business requirements to fill the positions.