Technical support engineer jobs in Bellflower, CA

The Manager of Technical Support, Neurology plays a critical role in satisfying both department and customer technical needs and develops short- & long-term technical service strategies to meet those requirements. This individual manages and improves the technical service function, activities and processes. Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction. The role combines deep technical expertise with strong customer relationship skills and focuses on driving successful service outcomes aligned with business goals. Essential Functions and Main Duties: Plans, organizes and controls resources to meet productivity requirements. Liaises with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products. Reviews current work practices to identify areas in which quality or productivity could be improved. Ensures all quality and standard operating procedures are being followed. Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures. Provides leadership, support and direction to direct reports in accordance with the service business unit's strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff. Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed. Encourages an environment based on teamwork and continuous improvement. Maintains health and safety standards for the workplace and individuals. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Adheres to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor's degree in biomedical, clinical, electrical engineering, computer science or related discipline; relevant education and experience accepted in lieu of degree. Certified in EEG, IOM, EP/EMG or PSG preferred. 5+ years of related experience in medical technical service. 2+ years of people management experience, including driving results through others, leading teams or projects, and providing training. Related experience in the medical device industry or other related industries. Level and compensation depend on location, experience, education and skills. Competencies Required: Familiarity with FDA Medical Device Reporting regulations preferred. The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Strong people skills for coaching and feedback Presentation skills Ability to understand implications of work and make recommendations for solutions. Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment. Compensation The anticipated range for this position is $78,000 - $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. Travel: Approximately 5% Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company. Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Title: Healthcare Technology Support Analyst Duration: 3-6-month contract to hire Pay Rate: $30/hr- $40/hr W2 Required Qualifications: Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills. Ability to work flexible hours, including nights and weekends Working knowledge of wireless network configurations and limitations related to a clinical environment Strong interpersonal communication skills to effectively interface with internal and/or external customers Understanding of Networking Terminology such as DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory and Group Policies Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner Ability to independently problem solve End-user Computing issues Prior experience supporting clinical end users in a rapidly changing environment Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU 4+ years desktop support experience in a networked business environment Extensive experience with Windows Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner General knowledge of Phone devices and support of communications applications such as Voalte Experience using Microsoft Office Applications Preferred Qualifications: Experience working with Epic EMR and its various modules Prior experience supporting end users in the Clinical environment Prior experience supporting Biomedical Device Integration

This is an exciting opportunity to join a growing global company in the medical equipment industry! The Support Analyst (Help Desk) will act as the first point of contact for handling business partners' technical support issues. Responsibilities: The Support Analyst will be responsible for responding to issues by gathering all necessary information and providing resolution during the initial contact or forward the issue to the correct support team for resolution. The focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service. Create solution documents both for internal Service Desk use as well as business partner use. Will participate on project and change work. Qualifications: Two to four years of IT work experience One to two years Call Center experience One to two years Desktop Support experience Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately. Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware. Solid knowledge of desktop, laptop and thin client hardware. Working experience with peripherals such as printers and desk phones. Demonstrated strong verbal, written, organization and interpersonal skills. Demonstrated flexible approach to an ever-changing environment. Professional and courteous approach. Degree Required: High School Diploma or equivalency Certification Requirements/Desired: Familiar with ITIL processes and framework. ITIL v3 or 2011 certification a plus. Help Desk and/or Desktop Support technical certification a plus. Pay Rate: $38-$41/hour

The main function of this technical writing specialist position is to develop, create, and update training materials supporting Edwards's Manufacturing Execution System (MES) following Good Manufacturing Practices (GMP). Key Responsibilities: * Edit and create manufacturing system training materials (Standard Operating Procedures, basic visuals/ flow charts, storyboards for web based content, etc.) in collaboration with Engineers * Create reusable templates where possible for training materials that will allow for rapid expansion of standardized content * Assist in the maintenance of documentation in a standard format following established guidelines * Partner with team members to facilitate clarification or explanation of reference materials and technical documentation * Review documents for style, clarity, grammar, and punctuation * Prepare materials for the change management process by gathering supporting documents and staging for formal review * Identify and correct inconsistencies of thought, development, or organization and gain consensus with authors to make appropriate adjustment in documents and procedures * Assist in interfacing with stakeholders (e.g, production employees, technicians, engineers, project teams, regulatory teams and management) to develop an understanding of the product, component, or device changes * Other duties assigned by Leadership Additional Skills: * Proven expertise in Microsoft Office Suite including Word, Excel, Powerpoint, and Publisher; Microsoft Visio preferred * Experience working with/ supporting major enterprise systems such as Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Product Lifecycle Management (PLM) style systems preferred * Excellent editing and proofreading skills * Excellent written and verbal communication skills in English including negotiating and relationship management skills * Excellent problem-solving and critical thinking skills * Full knowledge and understanding of policies, procedures and guidelines relevant in the development of technical documentation * General knowledge of documentation (e.g, procedures, routers, process sheets, technical summaries, protocols, and test reports) * Excellent technical writing skills * General knowledge of product assembly procedures * Ability to manage competing priorities in a fast paced environment * Strict attention to detail * Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on projects Education and Experience: * Bachelor's Degree or equivalent in related field * 5-7 years of experience required Desired Skills and Experience Roth Staffing is looking for a Sr Technical Writing Specialist All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

In this role, you"ll be part of the team responsible for reliability and manufacturing testing of Our Client Group Technologies electrical hardware including Level 3+ ADAS, telematics, infotainment, battery management, and zonal Electronic Control Units (ECUs). Our team builds custom automated test solutions that include internal-facing software, low-level firmware, data management platforms, and custom electromechanical hardware. These solutions get deployed internally, at external labs, and contract manufacturing facilities. You"ll be a key technical part of the team and will work with the engineering leads to conduct reliability and manufacturing testing, review and report test data, build first articles, redline schematics, and troubleshoot issues. Responsibilities Operate software user interfaces to exercise test equipment during hardware bring up. Validate systems functionality by using standard lab equipment such as oscilloscopes, power analyzers, power supplies and digital multimeters. Own calibration and mechanical setup of thermal and vibration chambers. Troubleshoot, root cause, and document DUT, test equipment, and harness failures. Perform circuit board electronic modifications such as component rework, soldering/de-soldering of electronic components, etc. Support commissioning of new systems. Qualifications Technical degree or relevant experience in electronics testing. Able to read electrical schematics, drawings, and manufacturers" product data sheets. 5+ years of experience building automated test equipment (ATE) or industrial automation systems. Experience using power tools. Experience with soldering and circuit board re-work. Experience with electrical testing using laboratory tools. Ability to use Microsoft and Google productivity applications: spreadsheets, word processing, presentation Able to move/lift test boxes and instrumentation. Hands-on approach: proactively identifies and fills in gaps where needed.

Job Title: Learning Management System Specialist Onsite Requirements: Absorb LMS experience Strong LMS experience including implementation Exceptional communication skills Job Description: Implementation & System Maintenance Develop and execute a post-implementation roadmap aligned with organizational priorities. Ensure data migration, user roles, permissions, and integrations are properly set up. Process Design & Standards Establish standardized workflows for course creation, assignment, reporting, and user management. Document governance guidelines, naming conventions, and version control practices. Define quality and accessibility standards to ensure a consistent learner experience. Training & Adoption Create admin and end-user guides, quick reference materials, and SOPs. Deliver training sessions for content creators, managers, and system admins. Support adoption through communication strategies and best practice sharing. Best Practices & Continuous Improvement Research and implement LMS best practices to maximize system effectiveness. Recommend process improvements and system enhancements post-launch. Serve as a point of contact for troubleshooting during the contract period. Skills/Experience: Experienced with launching and managing LMS platforms (Absorb a plus!). Demonstrated ability to create process documentation and system governance guidelines. Comfortable writing process docs, setting standards, and driving consistency. A clear communicator who knows how to make the technical approachable (and maybe even fun). Exceptional project management and stakeholder communication skills. Ability to work independently, prioritize competing tasks, and meet deadlines. Experience supporting large-scale rollouts and change management. Knowledge of analytics and reporting within LMS platforms. Familiarity with corporate branding and learner experience design. Organized, detail-oriented, and always forward-looking. Bonus Points If You: Have rolled out LMS platforms in fast-paced, fashion-forward environments. Know SCORM, xAPI, or other learning tech standards. Can make reporting and analytics not just useful, but stylish. Required Skills: Experienced with launching and managing LMS platforms (Absorb a plus!). Demonstrated ability to create process documentation and system governance guidelines. Comfortable writing process docs, setting standards, and driving consistency. A clear communicator who knows how to make the technical approachable (and maybe even fun). Exceptional project management and stakeholder communication skills. Ability to work independently, prioritize competing tasks, and meet deadlines. Experience supporting large-scale rollouts and change management. Knowledge of analytics and reporting within LMS platforms. Familiarity with corporate branding and learner experience design. Organized, detail-oriented, and always forward-looking. Desired Skills: Have rolled out LMS platforms in fast-paced, fashion-forward environments. Know SCORM, xAPI, or other learning tech standards. Can make reporting and analytics not just useful, but stylish. Degree Requirements: BA or BS, any field **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

IT Support Technician - Part-Time - Job Description About Us: Shin Yen Retail Property Management is a premier commercial real estate company with a diverse portfolio of shopping centers and retail properties. We are committed to excellence in property management, investment, and client service. As part of our continued growth, we are seeking a proactive and skilled IT Support technician to join our team. This role ensures the smooth operation of office technology and IT systems, supporting both operational efficiency and employee productivity. Position Overview: The Part-Time IT Support technician will provide technical support across our office environment, maintain IT infrastructure, and assist in implementing technology solutions. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to manage IT needs for a growing commercial real estate office in a professional and timely manner. Key Responsibilities: Technical Support & Troubleshooting Provide day-to-day IT support to employees for hardware, software, and network issues, both on-site and remotely. Install, configure, and maintain computers, printers, phones, and other office technology. Troubleshoot and resolve issues with operating systems, applications, peripherals, and connectivity. Assist employees in using office software, collaboration tools, and other IT systems. Network & Systems Maintenance Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections. Assist in server and cloud system maintenance, including backups and security updates. Ensure proper configuration and security of devices, user accounts, and software. IT Administration & Documentation Maintain accurate IT inventories and records of equipment, software licenses, and configurations. Track support requests, resolutions, and recurring technical issues. Prepare IT reports and recommendations for management on technology improvements and upgrades. Cybersecurity & Compliance Implement and monitor IT security best practices, including antivirus, firewall, and access controls. Assist in ensuring compliance with data protection policies and regulatory requirements. Support secure handling of sensitive company and tenant information. Project & Vendor Support Assist in technology-related projects, such as system upgrades or new software rollouts. Coordinate with third-party vendors and service providers for IT support and maintenance. Recommend and help implement technology solutions to improve office efficiency. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of IT support or help desk experience in an office environment. Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software. Basic knowledge of networking, servers, and cybersecurity practices. Excellent organizational and problem-solving skills, with attention to detail. Strong verbal and written communication skills, capable of assisting non-technical staff. Ability to work independently and collaboratively in a team environment. Preferred Qualifications: IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco. Experience supporting offices with 20+ employees or managing small-scale IT infrastructure. Job Type: Part-time Pay: $22.00-$24.00 per hour Schedule: Monday to Friday No weekends Work Location: In person

About the Company: Amalfi Jets is a leading private jet charter provider through it's programs of on-demand charter, the Amalfi One Jet Card Program, and the Amalfi Enterprise Membership. Being a charter brokerage, we work with our Part 135 Operator partners within our aircraft network that extends over 3,500+ aircraft in 170+ countries. With this, we help our clients unlock more of the world. Exploring the world, with you. The Role: The Flight Operations Support Associate works alongside our Sales Team and Operator Partners to prepare each flight manifest/itinerary, catering requests, car service requests, hotel bookings, and more. We ensure each trip flies smoothly for our clients while catering to each and every request. You'll be proactive and track the aircraft movement, weather, and any risk factors for each trip. You'll be client facing and work alongside our UHNWIs and Fortune 500 Companies to ensure we get them where they need to go. You'll be a strong, confident, and proactive hand when things go wrong and ensure our clients travel is seamless, safe, and elegant. Responsibilities/Duties: Generate flight itineraries for each flight Coordinate passenger details for domestic & international flights Work alongside our Sales Team to ensure each flight caters to our clients every request Order catering, car service, and additional services as requested Establish and build new relationships with global service vendors Maximize client experience with a personal touch Be a liason between our Part 135 Operator Partners, Clients, and Sales Team Flight Follow each trip at odd-end-hours Be proactive to identify risk factors and mitigate them Deal with time-sensitive situations Be proactive and think outside the box! Qualifications: Bachelors Degree from a 4-year university 2-3+ years of customer service experience Ability to carry a work phone and be available at odd-end hours FAA Dispatcher or FAA-Issued Pilot License Preferred Previous Aviation or Flight Operations Experience Proactive Decision Maker Personalized Touch / Client Focused Compensation: $65,000 - $70,000 USD Base Salary 100% Company Paid Healthcare/Dental/Vision Benefits Package Company Issued Apple MacBook and iPhone 15 Days Paid Time Off Per year

Sherman Oaks, CA For over 35 years, Funrise has been a global innovator and industry leader in the design, manufacturing, and distribution of toys worldwide. Our mission is to create fun for kids of all ages by building impactful brands through innovation, creativity and imagination. We strive towards excellence in all we do to ensure our products are enjoyed by consumers throughout the world. Our portfolio consists of internal brands including GAZILLION , FURLINGS™, FART NINJAS™, BURP ZOMBIES™, MIGHTY FLEET™ and more, as well as licensed properties from premier partners like Cat , Teenage Mutant Ninja Turtles , SpongeBob SquarePants™, and other global entertainment companies. Job Description: Funrise is looking to add a Systems Engineer, Information Technology (corporate functions) to the team. This position requires a broad knowledge base as it will be part Systems Engineer, DB Administrator, Application/Back End Developer, Network Engineer and Analyst. The successful applicant will play a pivotal role in supporting Funrise's overall business objectives. The ideal candidate understands the rapidly changing technological landscape and has the drive to implement strategic change. Responsibilities: • Develop and implement the organization's IT strategy in alignment with business goals. • Analyze needs and implement various report solutions. • Identify develop and implement applications needed to support user needs. • Administer and maintain database servers. Currently supporting SQL Server and Progress. • Help manage, maintain and expand Electronic Data Interchange (EDI) processes. • Collaborate with senior leadership to identify technology needs and opportunities for growth. • Help support the maintenance and security of IT infrastructure, networks, and cloud-based systems. • Ensure compliance with cybersecurity best practices and regulatory requirements. • Develop and enforce IT policies, procedures, and disaster recovery plans. • Manage the selection, implementation, and maintenance of enterprise software and IT solutions. • Oversee system integrations, upgrades, and IT project implementations. • Ensure optimal performance and availability of all IT systems. • Develop and manage the IT budget, ensuring cost-effective solutions. • Negotiate and maintain relationships with IT vendors, service providers, and consultants. • Create and train machine learning models for specific business needs and collaborates on AI deployment. Requirements: • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. • 7+ years of experience in IT leadership roles. • Proven experience in IT strategy development, infrastructure management, and cybersecurity. • Strong knowledge of cloud computing, enterprise software, and IT best practices. • Excellent leadership, communication, and project management skills. Competitive salary and benefits package including medical and dental insurance, 401K pension plan with 1:1 matching up to 5% of basic salary, vested immediately. Summer hours between Memorial Day and Labor Day. This position has exceptional potential for growth for a motivated and proactive candidate. Local candidates only.

Our client is seeking a Network Engineer to join their company for a full-time, direct hire position. The Network Engineer will design, implement, and maintain secure, high-performing nationwide network infrastructures, establishing standards, analyzing and resolving complex issues, and ensuring reliable connectivity aligned with business objectives. Location: Onsite in Santa Ana, CA Compensation: This job is expected to pay about $125,000-135,000 plus benefits What You'll Do: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Coordinates with multiple vendors/departments to procure network-related hardware, software, and services. Investigates and resolves problems, inefficiencies, and performance issues. Evaluates, tests, recommends, and implements specific network solutions. Develops advanced/leading-edge technologies and/or concepts. Mentor junior network admin and engineer. Independently analyzes and provides innovative solutions to network engineering and design projects. Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM's standard network technology stack. What Gets You the Job: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent years of experience . 5+ years of relevant experience in Network Engineering role. Expert knowledge of TCP/IP and common routing protocols such as OSPF, BGP, HSRP and QoS Expert knowledge of common LAN, WAN, WLAN and SD-WAN architectures and methodologies Expert knowledge of network security including firewalls, intrusion detection and prevention, LAN segmentation and network access controls Expert knowledge of public cloud hosting network features, strong preference given towards Microsoft's Azure platform Proficient in disaster recovery environments and business continuity Experience with Cisco, Palo Alto Firewalls, Palo Alto Panorama, Palo Alto Prisma Access, Meraki, and VeloCloud SDWAN is a strong plus. Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

WHO WE ARE: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. Job Title: Manager of IT Support Reports To: Chief Executive Officer Job Location: In-Office RESPONSIBILITIES: The Manager of Technical Support will be supporting a group of Technical Support representatives that provide support to our products. Our EV Chargers are all connected to a platform on the cloud which allows for remote troubleshooting, configuration, and software updates. Using your communication skills, you will diagnose problems, assess needs, and create solutions to resolve issues and convey them to clients. As needed, you will be able to access our Engineering organization to get advanced guidance and support: The Manager of the Technical Support team (MTS) is responsible for the overall customer relations by providing leadership and direction as they act as the customer escalation advocate within ZIS Services This position will manage and lead a team of professionals that have direct contact with the customers, share knowledge and experience with colleagues, have the internal knowledge to understand the correct path to direct technical or material issues, ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction. The MTS ensures their respective teams both monitor and measure spare and repair management through backlog alignment, and identify support solutions to prevent delays in Service. The MTS is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. Responsible for recruitment, mentoring, development, and creating a customer-focused environment within the team. Provide the team support with direction for the group's overall continuous improvement. Set challenging targets and objectives for the team and ensures understanding to create accountability to achieve the highest levels of support. Continually strive to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution. Build new and develop long-lasting relationships with customers senior-level management Accompany respective team members to on-site customer meetings as required such as Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc. Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g., roaming) Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers; Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties; Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers. You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution! Identifies, investigates, and resolves users' problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies knowledge of computer software, hardware, EV Chargers, and procedures to solve problems. Collaborates with programmers to explain errors and/or recommend modifications in programs. Arranges service by software or hardware vendors to repair or replace defective products. Performs other related duties as assigned. REQUIREMENTS: Proven customer support experience. Salesforce experience is a plus. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiar with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. College Degree, with a preference in Engineering or Computer Science. Minimum five years experience in a supervisory role. Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike. Our vision is to provide a virtualization layer that connects every device in the world. Job Description You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things! Position is remote, but PST time zone preferred. Qualifications Experience setting up systems and procedures to handle community management Ability to effectively teach and support end users with varying degrees of computing skills Ability to assess training needs and create documentation is necessary Outstanding listening and communication skills Enjoy speaking to groups or one on one Excellent organizational and time-management abilities Assertive in procedural enforcement Experience with enterprise networking a plus Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Assistant Manager Technical Support Department Languages: Japanese/English （Bilingual）required Employment Type: Full-Time Salary Range: $50K $55K Key Responsibilities: Guide and support team members working on product repair or fabrication Collaborate with cross-functional teams to document procedures and identify process improvements Create technical data reports, procurement tracking, and workplace organization Occasional business trips = 2x a year Candidate Requirements: Experience in repairing tools, creative works (personal or commissioned); ideally able to bring examples or photos or at least describe in detail Proficient in Microsoft Excel and Word (basic skills may be assessed in interview) Ability to read, understand, and apply technical instructions in both Japanese and English Location:Torrance, CA Compensation and Benefits Bonus available Salary raises as appropriate Holidays and Leave Saturdays, Sundays, and major holidays off Additional Benefits Various benefit plans available ・Bonus provided ・Health, dental, and vision insurance ・401(k) retirement plan ・Paid vacation ・Sick leave

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. IT Network Engineer II - Manufacturing Multi-Site SupportThe role of IT Administrator II - IT/OT Networks is responsible for day-to-day administration required to support network infrastructure as well as the IT convergence and security of Niagara's OT infrastructure. This includes network operations and network security resources based on system requirements and advanced troubleshooting of these implementations in a distributed environment to ensure continued business operations. This is a hands-on operational role with on-call responsibilities, maintaining SLAs for the infrastructure supporting Niagara's critical business applications hosted in the datacenters and remote manufacturing facilities. Leverage tools like Cisco Catalyst Center and SolarWinds to monitor and analyze the performance of existing wired and wireless networks at all Niagara sites to identify deficiencies and implement optimization strategies for improved network efficiency and end-user experience. Proficient knowledge of: VPN Technologies & Concepts such AnyConnect and GlobalProtect Cisco routing and switching technologies (IOS CLI & GUI Adds/Moves/Changes) Cisco and Palo Alto Firewalls Working knowledge of Operational Technology (OT) systems such as SCADA, PLCs, HMIs, ICS and their integration into IT systems. Leverage OT monitoring tools such as Claroty and CyberVision to monitor environments for performance issues, anomalies and security risks. Experience with industrial protocols such as Siemens, Allen-Bradley and Modbus. Act as a liaison between manufacturing technology and IT infrastructure teams within Niagara. Respond to and assist in resolving technical issues within OT environments, including SCADA and control networks, ensuring minimal impact on production. Execute tasks associated with departmental projects to ensure timely completion. Implement and monitor security policies & procedures. Maintain networking equipment, configurations, and logs / Assist with network Moves, Adds, Changes Execute implementation of new systems and upgrades to existing systems. Maintain and update documentation, execute firmware and patch deployment to network devices. Review event logs, packet captures, etc. to review as needed to investigate root cause analysis. List if any travel is required using percentage of time: 25% - on average travels 1 week out of the month Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Qualifications Required: 2-4 years of experience in a Networking Administrator IT/OT technical role *experience may include a combination of work experience and education Preferred: 4-6 years of experience in a Network Administrator IT/OT technical role *experience may include a combination of work experience and education Competencies Additionally, the IT Administrator - IT/OT Networks is expected to demonstrate: Technical Proficiency: Experience and background in the relevant technologies of the role. The ability to stay abreast of new technologies and adapt / apply them to changing business environments. Includes the ability to educate oneself on technologies through not only formal training, but self-study and research. Includes the ability to foster strong vendor and partner relationships. Troubleshooting Skills: Ability to analyze complex network issues quickly; Emphasis on troubleshooting ability and problem resolution for application issues, network issues and mitigation of OT communication issues. Project Management Skills, Time-Management Skills and Documentation Skills: The ability to prioritize, coordinate and manage multiple tasks / projects simultaneously. Includes information organization skills, design drawing and documentation. Communication Skills: Excellent written and oral communication skills; ability to communicate effectively to all levels of technical staff, end-user communities, and various levels of management. Converged Network Concepts Router ACL Configuration/Troubleshooting Cisco switches and routers Routing Protocols (emphasis on EIGRP and BGP) Software Defined Network Technologies & Concepts (DMVPN, SD-WAN) a plus Additionally, IT Administrator - IT/OT Networks is expected to demonstrate: Ability to build relationships internally and externally Strong business acumen Proven leadership qualities Strong problem solving/ analysis abilities Teamwork Orientation Outstanding Customer/Client Focus Strong Technical Capacity Education Minimum Required: Associate's Degree Preferred: Bachelor's Degree in Computer Science, related field, or equivalent work experience Certification/License: Required: CCNA or similar certification or equivalent work experience Preferred: CCNP Foreign Language Required: None Required Preferred: Elementary Proficiency, Spanish Typical Compensation Range Pay Rate Type: Salary$100,464.14 - $145,673.02 / Yearly Benefits *********************************************** * *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. What we're looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities: Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals. Design and deliver solutions based on TP-Link products that meet customer and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Requirements Education & Experience: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 3+ years of experience in technical support, network solutions, or a related role. Technical Skills: Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN) Hands-on experience with networking devices, including routers, switches, and access points. Proficiency in analyzing logs, packet captures, and designing technical solutions. Experience with bid analysis and crafting technical solutions for enterprise clients is a plus. Skills: Excellent written and verbal communication skills in English. Strong customer service mindset with a proactive approach to problem-solving. Ability to work collaboratively with cross-functional teams. Respond to urgent cases, including those requiring attention outside of regular working hours. Relevant certifications such as CCNA, CCNP, or equivalent certifications. Experience providing training to internal teams and external customers. Familiarity with technical support for enterprise-level clients. Benefits Description TP-Link Systems Inc. is currently seeking a Demand Planner (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. What we're looking for: We are driven by our core values of professionalism, innovation, excellence, and simplicity. Our goal is to help clients achieve outstanding global performance and to provide consumers with a seamless, effortless technology experience. As a Demand Planner, you will be responsible for all forecasting activities associated with our customers and products. The Demand Planner creates and maintains forecast models for customers, incorporating business intelligence and forecast information gathered from sales, marketing, finance, retailer replenishment analysts, and other sources. You will serve as the integration point and provide forecast modeling to key counterparts on our Sales and Marketing team. What your future looks like: Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function. Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results. Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions. Interact with sales, marketing, and customer finance to understand demand forecast drivers. Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts. Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs. Closely coordinate and communicate customer action plans with supply planning Requirements Bachelor's degree preferred or related experience 2+ years prior Supply Chain- Demand planning experience required. Industry experience is PERFERRED (Consumer Electronics). Technical knowledge in the CE industry is a plus Intermediate experience with Excel (Pivot Tables, VLOOKUP, Basic formulas, and data organization). Adaptable to the fast-paced industry. Strong work ethic with high energy and initiative Highly detail oriented and precise in work. Ability to multi-task and prioritize. Excellent written and verbal communication skills. Organized and a Problem solver Benefits Salary range: $95,000 - $125,000+ DOE & Bonus Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team. At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Background: Established in 1994, in Sync Computer Solutions provides Information Technology Services and Solutions for over 300 clients in Southern California, from Small Businesses to Enterprises. We support various industries ranging from professional services, entertainment, retail, restaurants, manufacturing... What separates us from our competitors? Our technical team, our integrity, and our business longevity - Over 25 Years. Our technical team is critical to our success and the services we provide. We employ experienced & talented IT engineers that are easy to work with, have great character, and always put in their best efforts for our clients. Once we find these key individuals that meet our high standards of integrity & talent, we work hard to keep those key engineers on our team for years. And we have engineers that have been with in Sync for over 15 years. And our clients remain with us for years as well. We believe our corporate success is measured in the length of the relationships we have with our clients...and we have clients that have remained with us for over 25 years. Job Description The Successful Candidate: The successful candidate must love new challenges, being thrust in new IT environments & solving tough technical problems. You must love technology and continue to learn new skills. We reward generously for that key individual. Our engineers are assigned particular clients based on their technical skills. Their job is to continually manage & maintain their clients' IT infrastructure. To improve upon their existing environment so that the client can operate with secure, robust and redundant systems that are backed up onsite & remotely. Our job is to protect & secure our clients IT assets & data, and to keep their systems up and running 24/7. We truly believe in the following: Work hard. Play hard. Worry less. We believe in balance in life and not taking advantage of our engineers. Weekend work is the exception, not the rule. This job does require travel onsite to our clients. Qualifications Experience Wanted: • 10+ years of IT infrastructure support • AWS & Azure Cloud • IaaS & DaaS • Supported Small & Medium Businesses • ALL recent versions of MS Windows Server • LAN/WAN Network Diagnosing/Troubleshooting • Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN • Experience with IAAS Platforms such as AWS and Azure • Experience with Disaster Recovery Solutions/Business Continuity • Managing MS Exchange Server & Office 365 hosted solutions • Upgrading & migrating virtual & physical servers • Hyper-V management including new implementations • Networking experience including configuring VLANs • Experience configuring & supporting managed Layer II/III switches • Firewall Configuration & IT Security including discovering & resolving vulnerabilities • Network assessment & documentation with solution recommendations • Ability to work independently, be self-motived and manage time effectively • Trustworthy & Honest • Project management & experience completing network infrastructure rollouts • Available for after hours, weekly rotations for on-call and maintenance support. • Linux, VMware, & Citrix Experience a Bonus Must be able to communicate well. The majority of our IT support is onsite - so a valid drivers license with a good driving record is required. Additional Information HOURS Normal working hours are 9:00 am to 6:00 pm, Monday through Friday but, being in the IT business, there are times when off-hours are required. TO APPLY Please forward a copy of current resume and salary requirements

ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike. Our vision is to provide a virtualization layer that connects every device in the world. Job Description You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things! Position is remote, but PST time zone preferred. Qualifications Experience setting up systems and procedures to handle community management Ability to effectively teach and support end users with varying degrees of computing skills Ability to assess training needs and create documentation is necessary Outstanding listening and communication skills Enjoy speaking to groups or one on one Excellent organizational and time-management abilities Assertive in procedural enforcement Experience with enterprise networking a plus Additional Information All your information will be kept confidential according to EEO guidelines.

About Us We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. Reports To Director of Operations What You Will Be Doing The Manager of Technical Support will be supporting a group of Technical Support representatives that provide support to our products. Our EV Chargers are all connected with platform on the cloud which allows for remote troubleshooting, configuration and software updates. Using your communication skills, you will diagnose problems, assess needs, and create solutions to resolve issues and convey them to clients. As needed, you will be able to access our Engineering organization to get advance guidance and support: The Manager of the Technical Support team (MTS) is responsible for the overall customer relations by providing leadership and direction as they act as the customer escalation advocate within ZIS Services This position will manage and lead a team of professionals that have direct contact with the customers, sharing knowledge and experience with colleagues, having the internal knowledge to understand the correct path to direct technical or material issues, ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction The MTS ensures their respective teams both monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in Service The MTS is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team Provide the team support with direction of the group's overall continuous improvement Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support Responsible for identifying training and when appropriate delivering training to ensure that the tech support techs have the correct tools to attain customer satisfaction Continually strive to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution Build new and develop long lasting relationships with customer senior level management Accompany respective team members to on-site customer meetings as required such as Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc. Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g., roaming) Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers; Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties; Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers. You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution! Identifies, investigates, and resolves users' problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies knowledge of computer software, hardware, EV Chargers and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to explain errors and/or recommend modifications in programs. Arranges service by software or hardware vendors to repair or replace defective products. Maintains knowledge of technology innovations and trends. Performs other related duties as assigned. Requirements: Proven customer support experience Salesforce experience is a plus Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively College Degree, preferred in Engineering Minimum five years' experience Technical Support Manager top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills Compensation: $70,000.00 - $80,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. What we're looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities: * Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. * Deliver remote and on-site technical support for troubleshooting and resolving product issues. * Analyze technical requirements for customer bids and proposals. * Design and deliver solutions based on TP-Link products that meet customer and business objectives. * Collaborate with sales and engineering teams to ensure successful implementation of solutions. * Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships. * Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. * Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. * Conduct technical training for external customers to help them better understand and utilize products. * Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. * Gather feedback from customers regarding product performance and usability. * Participate in the validation and testing of new products to ensure technical readiness for market entry.