Technical support engineer jobs in Boise, ID

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Boise, ID

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job Description Tier 2 Help Desk Technician - Bytagig At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture. At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. Here's what you can expect when you join us: A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle challenging projects, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team that's passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply! Learn more about us: Bytagig About Page The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area. Responsibilities Provide friendly, timely, and effective IT support to clients, ensuring a positive experience Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices Monitor and maintain client systems proactively using advanced tools and solutions Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes Document all support actions, system changes, and resolutions in the tracking system Train users on proper use of hardware, software, and network resources Provide on-site client support regularly and assist with project delivery as needed Test and maintain system capabilities to ensure optimal performance Perform all other duties as assigned Qualifications High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA) Valid Driver's License required 3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments VOIP system administration experience Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms Ability to manage a flexible schedule and work on-site at client locations Excellent communication skills, able to translate technical information to non-technical users Physical Requirements Ability to lift and carry up to 40-50 lbs Comfortable working on ladders up to 10 feet Able to use basic hand tools (tools provided) Work Location & Schedule Monday - Friday 100% on-site at 9300 W Overland Rd, Boise, ID Compensation & Benefits Hourly pay: $24-$27/hour Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance EEO Statement Bytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Powered by JazzHR PyYJbS1437

TECHNICAL SUPPORT MANAGER (CONTINUOUS T & E EXAM) Type:Full Time SALARY YPL: $103,186 - 121,234 RESIDENCY REQUIREMENT WAIVED This position is responsible overseeing and directing the configuration, installation, implementation of network devices, PC's and other technology equipment. The work includes providing technical assistance in troubleshooting and equipment repair for devices on the network. An incumbent in this position is also responsible for researching and recommending improved hardware and software options and following the latest technological advances. While the ability to exercise independent judgement is required, general supervision is received from administrative personnel. Direct supervision is exercised over assigned personnel. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative Only) * Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices; * Install and repair physical network infrastructure cabling; * Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services; * Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment; * Manage and maintain mobile devices including mobile app purchases, patches and updates; * Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems; * Provide hardware and software support to users; * Configure and maintain helpdesk software used to track work tickets; * Deploy upgrades and security patches through the helpdesk system; * Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues; * Prepare activity and progress reports; * Assess feasibility for new or additional equipment and software; * Trains and supervises on-the-job training of IT staff. MINIMUM QUALIFICATIONS: Candidates must meet the requirements of one of the following groups on or before the date of the written test. MINIMUM QUALIFICATIONS: EITHER A) Graduation from a regionally accredited or New York State registered four year college or university with a Bachelor's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications of which must have been in a supervisory capacity; or B) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and four (4) years of experience as described in (A), two (2) years of which must have been in a supervisory capacity; or C) Graduation from high school or possession of a High School Equivalency Diploma and six (6) years of experience as described in (A) and (B), two (2) years of which must have been in a supervisory capacity; or D) An equivalent combination of education/training and experience as defined by the limits of (A) through (C). SUBJECT OF EXAMINATION: The examination will consist of a rated evaluation of training and experience. RATED EVALUATION OF TRAINING AND EXPERIENCE: You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas: * Computer Programming * Help Desk * User Support * Microcomputer Repair * Network Administration * Data Communications * Telecommunications * Business / System Analysis * Website Development

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. This position is required to be on site. Hours are: 6a - 6p Sun/Mon/Tue alternating Wed Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

The Systems Engineer position at Oracle in Boise, Idaho, United States, is a unique opportunity within the newly formed organization, Oracle Health Applications & Infrastructure. This role focuses on providing essential support to both internal and external users of Oracle Applications and legacy applications while ensuring optimal efficiency in their utilization. Key responsibilities include responding to user support requests, logging and tracking application bugs, monitoring future application releases, maintaining application responsibilities, serving as a reporting resource, and representing users in meetings as required. As a Systems Engineer, you will collaborate with the customer's IT staff to resolve moderately complex technical issues related to Oracle product installation, maintenance, and usage. While working with general guidance from senior engineers and management, you will contribute to the growth of this entrepreneurial and energetic environment, as Oracle transforms into a world -class engineering center dedicated to modernized, automated healthcare solutions. The position offers a competitive salary range, potential for equity, and a comprehensive benefits package, making it an attractive opportunity for individuals looking to contribute to Oracle's innovative endeavors in healthcare technology.

Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

Akkodis is seeking a Support Executive for a Contract with a client in Boise, ID. Candidates must have hands-on experience in troubleshooting network issues and performing hardware upgrades. Rate Range: $16/hour to $17/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Support Executive job responsibilities include: * Provide technical assistance to end-users via phone, email, or in-person for hardware, software, and network-related issues. * Troubleshoot and resolve IT support tickets, ensuring timely resolution and user satisfaction. * Install, configure, and maintain systems and applications as per company standards. * Document issues and solutions in the ticketing system for future reference and reporting. * Coordinate with internal teams and vendors for escalations and advanced troubleshooting. * Ensure compliance with IT policies and contribute to process improvements and user training. Required Qualifications: * Bachelor's degree in information technology, Computer Science, or a related field. * Minimum 2 years of experience in technical support or IT helpdesk roles. * Strong working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts. * Excellent troubleshooting skills for hardware, software, and peripheral devices, with a customer-focused approach. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ********************************. Pay Details: $16.00 to $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ************************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers * San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

WE ARE WILDLAND BME Fire Trucks is more than a fire truck manufacturer. We opened our doors over 30 years ago because of our respect and admiration for the fire industry. Each and every apparatus that leaves our facility is built with its end-use in mind. Our team prides itself in building something that protects and serves departments across the US and Canada. BME has manufactured apparatus for CAL FIRE, BLM, USFS, and municipal fire departments across the US and is the branded leader in wildland fire apparatus. Being a family-owned company, we make sure that people are at the foundation of our business. From dealer to department, every person that walks through our doors will always be treated like family. We will always work with you and your department to ensure you have what you need for the frontlines. Every apparatus that leaves our facility is inspected for safety, durability, and performance. Our mission is to continue innovating fire apparatus so that it will perform no matter the severity of the fire season. That's the BME difference. BME Fire Trucks is seeking a motivated and reliable Temporary Yard & EHS Support Technician to assist with outdoor operations, yard cleanup, and environmental health & safety (EHS) projects. This short-term position (approximately 2 weeks, with potential for extension or future full-time hire) involves hands-on work supporting reorganization, equipment movement, and facility improvement projects around the plant and yard. The ideal candidate is forklift-experienced, comfortable working outdoors in varying weather conditions, and able to complete daily assignments with minimal supervision. Key Responsibilities Safely operate a forklift to move, load, and stage heavy materials and scrap. Reorganize yard areas, identify scrap items, and assist with storage planning. Take measurements and help establish the new hazardous-waste management area. Use hand and power tools (cutting wheel, drill, grinder, etc.) for cleanup and small fabrication projects. Apply weed spray, remove overgrowth, and fill asphalt cracks where weeds cause surface damage. Clear blocked or clogged yard drains includes digging and assisting with pump-outs. Assist in clearing pits inside the Assembly Shop and removing accumulated materials. Support decommissioning and component removal in the Progressor Room. Maintain an organized work environment and properly segregate waste and scrap. Follow all safety and environmental procedures, wearing appropriate PPE. Participate in special projects as needed Requirements Qualifications Proven forklift experience (certified or able to obtain internal certification). Basic mechanical and tool-handling skills. Comfortable working outdoors in all seasons. Physically capable of lifting 50+ lbs and performing hands-on tasks. Self-starter who can work independently with minimal supervision. Welding experience or interest in assisting with welding projects is a plus, but not required Salary Description $17-$20/hour

Job DescriptionDescription: Kendall Auto Group is seeking a Marketing Technical Support Specialist to collaborate with our team in the support of dealership personnel for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Porsche, RAM, Scion, Subaru, Toyota, and Volkswagen. This is not a remote position and requires on-site work in Meridian, Idaho. The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues: Handling incoming support calls, emails Inventory support Website support Solving support tickets over the phone or creating tickets for follow-up Identify and resolve inventory issues from DMS, IMS, and CMS Inventory reports Website Quality Assurance testing Phone number QA testing Website/Vendor Audits The required work schedule is Monday - Friday 8:00 am - 5:00 pm. We offer competitive hourly pay depending on experience. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great! Requirements: Positive Attitude and a Commitment to Excellence Willingness to Collaborate with and Contribute to a Winning Team Ability to Embrace and Drive Positive Change A proven track record in technical support and troubleshooting is required Wordpress skills are a plus HTML skills are a plus Automotive inventory experience is a plus Excellent written and verbal communication skills Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools Practical problem-solving skills Well-honed listening skills

Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last sixteen years. Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at ******************** Position Summary Fisher's Technology is seeking a service-oriented and tech-savvy Tech Support I, Corporate to join our Internal IT team in Boise, ID. This role is the front line of IT support, responsible for resolving day-to-day technical issues and providing an exceptional support experience to our internal users. The ideal candidate is eager to grow their career in IT, enjoys helping others solve problems, and takes pride in delivering consistent, responsive service. This is a perfect opportunity for someone looking to gain exposure across endpoint support, user account management, and IT operations in a dynamic, fast-paced business environment. Roles & Responsibilities Technical Support * Serve as the first point of contact for internal users seeking technical assistance. * Troubleshoot and resolve issues related to desktops, laptops, printers, software, and basic networking. * Assist with password resets, application access, and Microsoft 365 application support. * Respond to and manage service tickets through ConnectWise PSA (or JIRA). * Provide in-person and remote support using ticketing and remote access tools. * Support device provisioning, imaging, and setup for new employees. * Assist with onboarding/offboarding tasks including account creation, email setup, and permissions. * Maintain cleanliness and organization of IT workspaces and hardware staging areas. * Monitor, resolve, and escalate issues flagged through RMM tools to Tier 2 as needed. * Perform routine system checks, update installations, and device maintenance. * Help enforce IT standards and best practices across assigned support areas. * Deliver on the Service Level Objectives (SLOs) from the company and meet KPI expectations. * Travel for IT project tasks, as needed. * Participate in on-call rotation for after-hours support. Process Optimization & Documentation * Maintain and update IT documentation, playbooks, how-to-guides, and knowledge base articles. * Analyze processes and recommend improvements to support workflows and team coordination. * Actively participate in team meetings and contribute to action item tracking. * Identify recurring user issues, process gaps, or tool inefficiencies and relay findings to the IT Manager for continuous improvement planning. Requirements Technical Qualifications: * Basic troubleshooting knowledge of user access issues, software installs, and driver problems. * Experience supporting users via phone, remote tools, and in person preferred. * Familiarity with computer hardware, printers, and basic networking (DNS, DHCP, TCP/IP). * Basic understanding of the Open Systems Interconnection (OSI) model preferred. * Basic understanding of Windows 10/11 OS, Microsoft 365 apps, and Active Directory (AD). * Familiarity with Voice over Internet Protocol (VoIP) phone systems preferred. Certifications: * CompTIA A+, Network+ or Security+ (Preferred - if none, opportunity to earn A+ within 90 days from start of employment) * Microsoft 365 Certified: Fundamentals (MS-900), preferred. Qualifications: * 1-2+ years' equivalent experience in IT Support or 3-4+ years' experience in customer service, preferred. * Excellent communication and customer service skills, both on the phone and in writing. * Ability to communicate technical issues clearly and effectively to non-technical stakeholders. * Strong ability to work in a team environment, providing training and support to Fisher's Team members and stakeholders. * Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+lbs. with assistance. * Clean driving record. Fisher's Technology offers an extensive benefits package that includes the following: * Medical, Dental, & Vision Insurance * Life Insurance * Additional Voluntary Life Insurance * Paid Time Off * Paid Holidays & Extra Floating Holiday * 401(k) & 401(k) Matching * Employee Assistance Program * Flexible Spending Account * Health Savings Account * Hospital Indemnity * Short & Long Term Disability Insurance * Accident & Critical Illness Insurance

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Help Desk Tech helps users achieve optimum use of their computer and the network by performing needs analysis, procurement support, installation, training, preventative maintenance and problem resolution. Responsible for installing, configuring, and maintaining corporate hardware and software for team members. Manages the help desk system and responds to team members request in timely and professional manner. The Help Desk Tech has routine contact with Information Systems staff, all levels of employees as end users, and vendor representatives. Responsible for coordination of all activities regarding the organization's help desk. Essential duties and responsibilities include the following. Other duties may be assigned. Configuration of team member's equipment to connect to the Network/Internet. Provide team member support and technical issue resolution via E-Mail, phone and other electronic medium. Configure team member's software to connect to LAN and Internet application servers. Provide training to team members in the use of system and applications. General understanding of Microsoft OS and application operations related to company offered services. Identify and correct or advise, on operational issues in team member's computer systems. Perform creation of new accounts using company provided tools. Manage existing user accounts using company provided tools. Qualifications/Experience: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. General understanding of networking principals. Proficient in LAN and Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.

Meta is seeking a forward thinking, experienced Data Center Systems Engineer to join the Data Center Site Operations team. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. We seek a forward-thinking IT professional with experience utilizing multiple varied software tools to identify automation solutions intended to address complex operational issues. This role is cross-functional and considers the technical needs of frontline users to identify and automate diagnostic tooling which enables quality and efficient delivery of production servers. They should have demonstrated experience of performing data analysis to drive decisions on the top priorities to automate repairs on servers in a hyperscale environment. An engineer who can drive solutions with code, through collaboration, clear and timely communication with global teams. **Required Skills:** Global Systems Engineer Responsibilities: 1. Deliver maximum server fleet up-time and utilization rates, by leveraging data to understand hardware failure conditions and root cause. Identify trends and systemic issues in the fleet and drive resolution 2. Collaborate with stakeholders and subject matter experts to interpret business and operational needs, articulate success criteria in partnership with engineering and field based operations teams 3. Build cross functional relationships and have the capacity to influence policies and procedures to improve global data center operations 4. Mentor team members to evaluate and identify better ways to resolve issues and define updates to tools and processes 5. Write and review code, develop documentation, and debug the hardest problems, live, on some of the largest and most complex systems in the world 6. Participate in defining diagnostic tooling requirements with multiple cross-functional support teams 7. Execute validation and verification activities for the new product integration, including system level testing 8. Through consistent collaboration with cross-functional tooling teams, help determine root cause and provide input into their development process, with an operations central view of how open issues are affecting the fleet 9. Capacity to travel up to 25% required **Minimum Qualifications:** Minimum Qualifications: 10. Engineering degree or commensurate experience 11. 7+ years of experience in systems infrastructure operations or related field 12. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems 13. Experience coding in higher-level languages (e.g., Python, PHP, C++, or Java) 14. Experience learning software, frameworks and APIs 15. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 16. Experienced with Linux systems **Public Compensation:** $132,000/year to $191,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

IT Identity Governance administrator is responsible for managing and ensuring the integrity, security, and availability of user identities, and access controls within the organization's IT systems. This position plays a crucial role in establishing and maintaining the organization's identity governance framework, ensuring secure and controlled access to systems, apps, endpoints and mitigating the risks associated with user identities and access controls. Responsibilities: Managing user access rights, roles, and permissions, as well as monitoring and reviewing user access activities. Oversee the administration and configuration of identity and access management (IAM) systems and tools, such as identity management solutions, directory services, and access control systems. Ensure the accurate and efficient provisioning and deprovisioning of user accounts. Collaborate with cross-functional teams, Infosec, compliance, and audit, to ensure the alignment of identity governance practices with overall IT security and compliance objectives. Provide subject matter expertise and support during audits and compliance assessments. Document identity governance processes, procedures, and system configurations. Identify opportunities for process improvement and automation to enhance endpoint management efficiency, user experience, and security. Required Skills: Good technical leadership skills to provide direction, guidance, and support to the team. Advanced knowledge in Identity Governance and Access, including SSO, MFA, Conditional Access policies, etc. Strong computer skills, including proficiency in Active Directory, Azure AD, Jira/ServiceNow and more. Strong scripting skills, such as PowerShell, ansible, etc. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Bachelor's degree in information systems, Computer Science, or equivalent experience. 4+ years of relevant experience.

IT Identity Governance administrator is responsible for managing and ensuring the integrity, security, and availability of user identities, and access controls within the organization's IT systems. This position plays a crucial role in establishing and maintaining the organization's identity governance framework, ensuring secure and controlled access to systems, apps, endpoints and mitigating the risks associated with user identities and access controls. Responsibilities: * Managing user access rights, roles, and permissions, as well as monitoring and reviewing user access activities. * Oversee the administration and configuration of identity and access management (IAM) systems and tools, such as identity management solutions, directory services, and access control systems. Ensure the accurate and efficient provisioning and deprovisioning of user accounts. * Collaborate with cross-functional teams, Infosec, compliance, and audit, to ensure the alignment of identity governance practices with overall IT security and compliance objectives. Provide subject matter expertise and support during audits and compliance assessments. * Document identity governance processes, procedures, and system configurations. * Identify opportunities for process improvement and automation to enhance endpoint management efficiency, user experience, and security. Required Skills: * Good technical leadership skills to provide direction, guidance, and support to the team. * Advanced knowledge in Identity Governance and Access, including SSO, MFA, Conditional Access policies, etc. * Strong computer skills, including proficiency in Active Directory, Azure AD, Jira/ServiceNow and more. * Strong scripting skills, such as PowerShell, ansible, etc. * Excellent attention to detail and strong documentation skills. * Outstanding verbal and written communication skills. * Strong organizational and interpersonal skills. * Exceptional problem-solving abilities. Education and Experience: * Bachelor's degree in information systems, Computer Science, or equivalent experience. * 4+ years of relevant experience.

As a CFM56 Product Support Engineer (PSE) you are at the forefront of aviation innovation! In this dynamic role, you'll become the vital link between our customers, and Field Service Engineers (FSEs) across the globe, diving into the heart of on-wing challenges. You'll master the art of diagnosing engine trends and symptoms, steering our customers through complex troubleshooting landscapes to keep their engines, and their aircraft, flying. As the Cold Section PSE, you'll step into the world of high-technology, cold-section components. You will lead the charge in tracking the in-service reliability of High Pressure Compressor (HPC) hardware, crafting technical lifelines for operators, and collaborating closely with the overall module team to support fleet stability. You'll also work in close collaboration with MROs and component repair shops on shop findings and Engine Shop Manual updates. As the Cold Section PSE, you'll be the technical point of contact for HPC hardware. Your flight path extends far beyond the traditional route. Working in tandem with Engine Systems Design and Integration, Design Engineering, and Leading Indicators, you as PSE will anticipate field challenges before, they arise, solving problems with precision and foresight. Your hardware ownership and global aviation responsibilities demand your expertise around the clock, ready to support operators 24/7 in conjunction with a broad internal support team able to provide backup coverage and assistance on demand. As a PSE, you're not only ensuring the smooth operation of some of the most advanced engines in the air; you're shaping the future of GE Aerospace, one recommendation at a time. Are you ready to take flight? **Job Description** **Roles and Responsibilities** + Support of installed base fleet including activities such as customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics, fleet configuration, departure records (DRs) (customers and shops). + Own and maintains the ICA documents for assigned hardware's (ATA's), this includes responding to technical inquiries, author Service Bulletins and support customer technical communication. + Act as technical interface between GE Internal organizations and Airline/MRO shops. + Provide support for Time On Wing (TOW) objectives. + Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. + Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. + Present and supports technical and program reviews (Tech Reviews/PCBs/LIF, etc.) + Support Safety & reliability Programs and Provides Technical support. + Provide technical guidance to other personnel and assigned teams, mentor others in the organization. + Develop field action plans to anticipate and fix field problems. + Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures. + Presenter in Operators Conference Calls, Symposium, Partner Engineering Review Meeting (ERM) and Airframer/customer Technical Review Meeting (TRM) + Work along with module leaders on module life cycles plans and drive long term strategy. + Responsible for hardware KPIs (Responsiveness, DR Reduction, FTY, FPRs). Work in close collaboration with PSE Module leader on all active KPIs on the module. + Work in close collaboration with cost leaders on execution of all cost projects. + Drive Lean and continuous improvement actions. + Travel availability to address field investigations in person at MRO locations, customers' facilities and/or airframer sites. **Required Qualifications** + Bachelor's degree in engineering from an accredited university or college + Minimum of 5 years of experience in services/installed base engineering + Ability to be on-call for customer support nights and weekends as needed. **Desired Characteristics** + Rotating parts, structures or airfoil mechanical design experience (HPC component hardware ownership preferred) + Master's degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines. + Demonstrated business technical written and oral communication skills in English. + Ability to communicate with external customers and Senior Leadership. + Experience on presenting technical topics to internal and external stakeholders. + Working knowledge of airworthiness regulations. + Demonstrated leadership skills and the ability to guide and influence others. + Fundamental understanding of the technology and tools relevant to the function + Engine system level knowledge. + Strong oral and written communication skills. + Demonstrated ability to analyze and resolve problems. + Ability to document, plan, market, and execute programs. Established project management skills. The base pay range for this position is 121,500-162,050. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on Sunday, November 9, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. _This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow