Technical support engineer jobs in California

The Applied Genomics, Computation & Translational Core is looking for a Biomedical Specialist to join the team! The Cedars-Sinai Applied Genomics, Computation, and Translational Core (AGCT Core) is a fully equipped, state-of-the-art genomics facility offering data generation and interpretation for basic science and translational research in next-generation sequencing technologies, including single cell omics, spatial transcriptomics, and bulk cell omics. We specialize in single cell omics and spatial transcriptomics via the 10x Genomics, Parse Biosciences, Mission Bio, and NanoString platforms. Our R&D team offers sample preparation for single cell assays, such as nuclei isolation from frozen tissue or single cell isolation from fresh tissue dissociation. The AGCT Core also offers comprehensive services for standard bulk cell sequencing in genomics, transcriptomics, epigenomics, and metagenomics. To learn more please visit Applied Genomics, Computation & Translational Core | Cedars-Sinai. Are you ready to be a part of breakthrough research? The Genomics Core Biomedical Specialist is responsible for carrying out wet lab procedures involving DNA/RNA isolation from various sources such as cells, tissue, FFPE curls and scrapes, and blood. In addition, they possess expertise in the complete Next-Generation Sequencing (NGS) workflow, which includes DNA/RNA quantification and quality control (QC) analysis, manual library preparation, library quantification and QC analysis, sequencing on the Illumina platform, and analysis of sequencing metrics. As part of their duties, the Biomedical Specialist will ensure accurate and up-to-date electronic documentation using an electronic lab notebook, project management software, and laboratory information management system. They will also manually prepare libraries for bulk cell, single cell, and spatial omics, covering transcriptomics (RNA-Seq), genomics (WGS/WES), epigenomics (WGBS, ATAC-Seq), and metagenomics (16S/ITS amplicon sequencing, shotgun). Overall, this position involves hands-on work in a wet lab environment, focusing on DNA/RNA isolation and various aspects of the NGS workflow, as well as documentation and library preparation for different omics applications. Primary Duties and Responsibilities: Train, guide, and supervise a team of junior associates. Train and supervise junior associates on Next-Generation Sequencing experiments, procedures, and day-to-day service request fulfillment and lab operations. Effectively communicate needs and requirements to junior associates as required for the management of service requests and day-to-day lab operations. Manage junior associate performance, mentor and coach, and seek opportunities to help them grow and become their best. Assign service requests to junior associates and ensure their proper execution and successful completion. Ensure the availability of all required resources for the execution of service requests. Liaise with investigators regarding service requests. Participate in the planning, execution, and troubleshooting of service requests. Provide research and input on new technologies and assays for testing to possibly develop and implement new service offerings. Execute or manage the execution of projects testing new technologies, assays, or kits. Analyze, summarize, and present findings at monthly R&D meetings. Assist with the implementation of new technologies, assays, or kits into new service offerings by writing and reviewing standard operating procedures, service guidelines, and staff training guides, and training junior associates. Receive, store, and document samples. Attend meetings and seminars/webinars as assigned. Qualifications Education: Bachelor of Sciences in Genetics, Genomics, Molecular Biology, or Biological Sciences is required. Master's degree is preferred. Experience & Skills: Two (2) years of laboratory experience are required. Five (5) years is preferred. Minimum 3 years of experience performing NGS library preparation in bulk cell genomics, transcriptomics, and metagenomics. Minimum 2 years of experience in the operation of Illumina sequencers and Agilent Technologies fragment analyzers. Minimum 1 year of supervisory and training experience. Experience in single cell NGS assays and cell biology is preferred. Critical analysis, problem-solving, troubleshooting, multitasking, time management, following through tasks with details, working independently with minimal supervision. Interact with professionalism with teammates, peers, researchers, investigators, and support staff of diverse backgrounds and educational levels. Respond to rapidly changing priorities and exceptionally diverse demands through constant interruptions in a fast-paced laboratory environment. Must be self-motivated, take initiative, enjoy learning, and willing to take on new challenges while independently executing new or unusual and complex technical procedures and protocols. Work cooperatively with other personnel as part of a team to accomplish daily and weekly goals. Proficient in PC (or Mac) skills as well as demonstrated proficiency in Microsoft Word, Excel, and PowerPoint. About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 10395 Working Title : Biomedical Specialist - Applied Genomics, Computation & Translational Core Department : Research - BMS - Bioinfo and Func Genomics Business Entity : Cedars-Sinai Medical Center Job Category : Academic / Research Job Specialty : Biomanufacturing Overtime Status : EXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $75,524.80 - $117,062.40

Location: 100% Onsite - Based out of the IT main office in Encinitas, CA, with work performed at hospitals and clinics throughout the city Shift: 11:00 AM - 7:00 PM, includes one weekend shift The IS Support Technician provides hands-on desktop and technical support within a healthcare enterprise environment. This role is customer-facing and requires strong communication skills, technical troubleshooting expertise, and the ability to work independently with minimal supervision. The technician will support hardware refresh initiatives and day-to-day desktop support across multiple hospital and clinic locations. Key Responsibilities Install, configure, and support Windows 7 and Windows 10 systems Perform PC and hardware refreshes, including imaging and deployment Troubleshoot desktop hardware and software issues Configure and support printers and peripheral devices (scanners, credit card readers, signature pads) Utilize PXE boot processes and assist with system deployments Provide excellent customer service while supporting medical professionals in a fast-paced environment Support basic networking and telecom-related issues Assist with SCCM-related tasks (imaging, deployments, updates) Document issues, resolutions, and asset information as required Travel between hospital and clinic sites as assigned, typically remaining at one site for several months at a time Required Skills & Experience 1-2+ years of experience installing and configuring Windows 7 & Windows 10 Proven PC/hardware refresh experience Strong desktop troubleshooting skills Experience with PXE boot Hands-on experience configuring printers and peripherals Excellent customer service and communication skills (required) Basic understanding of networking and telecom concepts SCCM experience is a strong plus Preferred / “Home Run” Skills Experience working in a healthcare environment Background supporting users in a large enterprise environment Ability to work independently with minimal hand-holding.

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

Seeking a Technical Associate to provide exceptional production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly. Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross-functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process. Key Responsibilities 1. Studio Systems & Hardware Support Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff. Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations. Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers. Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew. 2. Scripting, Automation & AI AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation. Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash. Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions. 3. Asset Management & Operations Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records. DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval. Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving. Qualifications *Technical Expertise Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities. Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code. Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment. Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler). Soft Skills & Environment High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots ($50k+ daily impact). Customer Service: A "no task is too small" attitude when supporting Art Directors, Photographers, and supporting roles. Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server. *Nice-to-Haves (Bonus) Jamf Administration: Certification or experience building policies (not just deploying). Capture One: Experience with tethered photography workflows. DAM Systems: Experience with enterprise-level Asset Management tools.

MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key Responsibilities: 1. Employee Support and Troubleshooting: Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting. Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems. Maintain and update computer systems, ensuring all devices are running the latest software and security updates. 2. Network Monitoring and Optimization: Monitor network performance to identify and resolve issues proactively. Troubleshoot network problems, including connectivity issues, latency, and security concerns. Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls. Ensure network security by implementing and managing appropriate security measures and protocols. 3. General IT Coordination: Manage and coordinate IT resources, including hardware, software, and peripheral devices. Maintain an inventory of all IT assets, ensuring proper documentation and tracking. Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget. Develop and maintain IT policies and procedures, ensuring compliance with organizational standards. Provide training and support to employees on IT systems and applications. 4. Collaboration and Communication: Collaborate with various departments to understand their IT needs and provide appropriate solutions. Communicate effectively with stakeholders, providing updates on IT projects and issues. Liaise with external vendors and service providers to ensure timely and effective delivery of IT services. 5. Continuous Improvement: Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure. Participate in ongoing training and professional development to enhance technical skills and knowledge. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Coordinator or similar role. Strong knowledge of Windows and Mac operating systems. Experience with network monitoring, troubleshooting, and optimization. Familiarity with network security practices and protocols. Excellent problem-solving and analytical skills. Strong organizational and multitasking abilities. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus. Working Conditions: Office environment with occasional requirements to work outside regular business hours to address urgent issues. Some physical effort may be required for tasks such as lifting and moving IT equipment. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

SNF Payroll & HR serves skilled nursing facilities and other lines of business across the United States. Taking the time to understand our clients' labor force and HR needs, we create a tailored software solution for them that incorporates workforce management, applicant tracking, talent management, learning management, and performance management plus employee data. We help our clients leverage all the benefits of HR analytics with tailored payroll and benefits software. That way they can leave the back-end process to us, and get back to doing what they do best: serving their patients and customers! Who We're Looking For: We're searching for a motivated, high-caliber professional who thrives in a fast-moving environment where accuracy, innovation, and client service truly matter. In this role, you will strengthen the operational backbone that powers our Payroll & HR services across the healthcare industry. You will tackle complex data challenges, build smarter workflows, and bring clarity to the numbers that drive critical decisions for our clients. You're someone who is both detail-obsessed and big-picture aware. You learn quickly, communicate clearly, collaborate naturally, and bring a genuine drive to elevate processes, solve problems, and deliver exceptional results. If you're hungry for ownership, ready to grow, and excited to make a measurable impact, you'll excel here. Job Overview: The Payroll Intelligence & Systems Specialist is responsible for overseeing all core data, compliance, and reporting functions on behalf of our clients' operations within the healthcare sector. This role ensures accurate and timely PBJ submissions, maintains integrity of general ledger outputs, manages system configurations across our HRIS/Payroll platforms, and delivers high-quality operational reporting as a pivotal service of SNF. The ideal candidate is detail-driven, technologically savvy, and familiar with healthcare payroll and staffing requirements. Key Responsibilities: Payroll-Based Journal (PBJ) Management Prepare, validate, and submit all PBJ files to CMS for skilled nursing and healthcare clients. Ensure accuracy of hours, job codes, pay types, and facility census data. Monitor submission windows and proactively communicate deadlines and discrepancies. Work with facility administrators, schedulers, and payroll teams to resolve PBJ data issues. Maintain audit trails and documentation for compliance. General Ledger (GL) & Financial Mapping Maintain and update GL mappings for payroll and labor cost allocations. Perform regular audits to ensure accurate postings to client financial systems. Collaborate with Accounting departments to troubleshoot variances or missing entries. Provide support during month-end close related to payroll journal entries. Systems Administration & Configuration Serve as the internal expert for our HRIS/Payroll platform (Isolved). Manage system setups, configuration changes, user permissions, and integrations. Identify system inefficiencies and recommend workflow or configuration improvements. Act as liaison with vendors for enhancements, troubleshooting, and escalations. Support new client onboarding with system builds, GL mapping, PBJ setup, and data validation. Reporting & Analytics Create and maintain standard and custom reports for clients and internal leadership. Ensure accuracy and consistency across labor, payroll, compliance, and financial reports. Analyze trends related to overtime, labor costs, staffing compliance, and productivity. Provide insights that support operational decisions and client performance. Qualifications 3-5 years of experience in payroll, HRIS administration, PBJ management, or related healthcare operations. Strong understanding of CMS PBJ rules, job codes, and reporting structures (healthcare required). Experience with GL mapping, payroll journal entries, and labor cost reporting. Proficiency with HRIS/Payroll systems (e.g., Isolved, UKG, Paylocity, ADP, or similar). Advanced Excel skills (v-lookups, pivot tables, formulas) and strong analytical abilities. · Experience supporting multi-facility healthcare organizations (SNF, ALF, Home Health, etc.). Ability to manage multiple deadlines in a fast-paced environment. Desired Traits and Skills: · Exceptional attention to detail, accuracy, and data integrity. · Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL · Familiarity with labor compliance requirements, census reporting, and scheduling workflows. · Experience with API or flat-file integrations between systems. · Strong analytical, problem solving, and critical thinking skills · Excellent communication skills to convey complex findings to diverse audiences · Familiarity with statistical analysis and machine learning concepts Salary & Benefits · 75-95k depending on experience · Unlimited PTO · Optional work-from-home two days per week after initial training period · Medical, dental, vision, and life insurance · FSA Available · 401(k) available after 1 year of service We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status or disability status, or any other characteristic protected by Federal, State or Local law.

Ready to play a key role in building the future of living? Join Samara in tackling California's housing shortage and enabling people to attain sustainable housing without compromising design or quality. Our flagship product, Backyard, is a fully turnkey, premium accessory dwelling unit (ADU) designed for homeowners and real estate developers. As we expand our offerings and scale our in-house development initiatives, we're at a pivotal moment, redefining homeownership through high-quality, attainable infill housing. Backed by top-tier investors, including Airbnb, Thrive Capital, and 8VC, Samara is positioned for significant growth and market impact. To support our next phase of growth, we're hiring product-focused engineers to advance and scale the technical foundation of our modular system. These roles go beyond traditional design work-they refine system standards, improve factory repeatability, and ensure our units are code-compliant, manufacturable, and built to the highest standards of quality and performance. The MEP Systems Engineer will be responsible for the detailed design and implementation of mechanical, electrical, plumbing, and PV systems tailored for modular construction building systems. This role requires a deep understanding of MEP systems combined with practical experience in modular construction. You will collaborate closely with leadership, crossfunctional design and engineering teams to integrate all technical and user experience requirements into our designs to ensure optimal functionality, sustainability, and compliance with all regulations. What You'll Do Design and develop integrated MEP systems for our new and existing designs including solar energy systems, including PV and ESS, optimized for prefabricated modular construction Ensure that solar and energy storage designs align with overall MEP system functionality and building energy requirements Lead the creation of comprehensive design documents, schematics, component material selections and system layouts, preferably using CAD and BIM software Provide technical leadership during the installation and commissioning phases to ensure systems meet design specifications and performance standards Conduct system testing and validation to ensure functionality, efficiency, and safety of both MEP and PV installations Collaborate closely with installation teams to facilitate seamless and efficient factory and onsite implementation of design Engage in research and application of the latest technologies and practices in renewable energy and modular construction Work with program managers and other engineering disciplines to ensure holistic integration of all systems within Samara modular units What We're Looking For Modular construction experience in factory builds, multi-mod, stackable and/or other hands on related experience. Licensed Electrician or Mechanical Contractor -and/or- Bachelor's degree in Mechanical, Electrical, or Energy Systems Engineering, or a related field Professional Engineering (PE) license preferred Minimum of 7 years of experience in one of the following: Mechanical, Electrical, Solar and/or Plumbing System design Comprehensive knowledge of building codes, safety regulations, and sustainability practices relevant to MEP and renewable energy systems Proficiency in design software such as Onshape, Revit, and/or other BIM methodologies preferred Excellent problem-solving skills and the ability to adapt designs to changing technological and regulatory landscapes Strong communication and leadership skills, capable of driving project decisions and managing complex stakeholder relationships Ability to travel to our factory in Mexico up to 25-40%. What We Offer Salary range of $120-160K and performance-based bonuses. Hybrid work schedule with 3 days each week in our Redwood City office. Snacks and Lunch on in-office days Early stage employee equity. Exceptional health, dental, and vision insurance. 401k eligibility after 6 months. Flexible PTO policy. How to Apply If you're excited to support Samara's mission and have the skills to match, we'd love to hear from you. Please submit your resume and a brief letter of introduction to our team. Let's build something extraordinary-together.

Working along with our Chief of IT. Our network engineer will help to stream line network issues and construct better network systems to allow our medical staff to experience less setbacks and to better help our patients. Essential Duties and Responsibilities: • Maintains local area networks (LAN), wide area networks (WAN), and wireless networks • Monitor network performance and troubleshoot connectivity issues • Ensure network security and compliance with HIPAA and other healthcare regulations • Manage and monitor firewalls, VPNs, routers, switches, and other networking hardware • Collaborate with third-party vendors and IT support providers • Provide technical support to clinic staff for network-related issues • Maintain documentation of network configurations and procedures • Support secure remote access technologies for the corporate network • Assist with IT planning and upgrades to support clinic growth and relocations Cybersecurity: • Manage security protocols to protect patient data and clinic systems • Conduct regular vulnerability assessments and penetration testing • Monitor for security breaches and respond to incidents • Ensure compliance with HIPAA and other healthcare data protection regulations • Manage endpoint protection, intrusion detection/prevention systems (IDS/IPS), and email security • Collaborate with vendors and IT partners on secure system integration Education and Qualifications • 5+ years of experience in network engineering or IT infrastructure • Bachelor's Degree in Computer Science or related field preferred • Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies • Experience with Cisco, Meraki, HP Aruba switches, or similar networking equipment • Familiarity with healthcare IT systems and HIPAA compliance is a plus • Excellent problem-solving and communication skills • Ability to work independently and prioritize tasks in a fast-paced environment Experience of networking and remote access solutions • Knowledge of cybersecurity best practices • Certifications such as CCNA, CompTIA Network+, or equivalent Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk or hear. The employee is occasionally required to use hands to handle, or feel objects, keyboard or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer This position requires compliance with Health Center's written standards, including its Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the QI Director'sregular performance evaluation. Failure to comply with Health Center's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or Health Center's Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with Health Center's Compliance Program Policy and Procedure. I have reviewed and understand the job functions required of me for the position in employment with T.H.E. Clinic, Inc. I understand that T.H.E. Clinic, Inc. reserves the right to modify job duties or job descriptions at any time

Job Description The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Our client is seeking a Network Engineer to join their company for a full-time, direct hire position. The Network Engineer will design, implement, and maintain secure, high-performing nationwide network infrastructures, establishing standards, analyzing and resolving complex issues, and ensuring reliable connectivity aligned with business objectives. Location: Onsite in Santa Ana, CA Compensation: This job is expected to pay about $125,000-135,000 plus benefits What You'll Do: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Coordinates with multiple vendors/departments to procure network-related hardware, software, and services. Investigates and resolves problems, inefficiencies, and performance issues. Evaluates, tests, recommends, and implements specific network solutions. Develops advanced/leading-edge technologies and/or concepts. Mentor junior network admin and engineer. Independently analyzes and provides innovative solutions to network engineering and design projects. Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM's standard network technology stack. What Gets You the Job: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent years of experience . 5+ years of relevant experience in Network Engineering role. Expert knowledge of TCP/IP and common routing protocols such as OSPF, BGP, HSRP and QoS Expert knowledge of common LAN, WAN, WLAN and SD-WAN architectures and methodologies Expert knowledge of network security including firewalls, intrusion detection and prevention, LAN segmentation and network access controls Expert knowledge of public cloud hosting network features, strong preference given towards Microsoft's Azure platform Proficient in disaster recovery environments and business continuity Experience with Cisco, Palo Alto Firewalls, Palo Alto Panorama, Palo Alto Prisma Access, Meraki, and VeloCloud SDWAN is a strong plus. Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

Job Description Would you like to work at a leading independent high school? Do you enjoy working with a students, faculty, and a variety of technologies each day? Do you excel at providing technology solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Opportunity: We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk. Necessary Skills, Abilities, Background, and Experience: Ability to start work at 8:00 every school day morning Ability to clearly communicate technical concepts to non-technical people Ability to recognize, analyze, and effectively solve problems in a timely and organized manner Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc. Must be able to climb a ladder to service ceiling-mounted projectors Must be able to lift up to 15 pounds 3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment 2+ years' experience installing, configuring, and supporting Microsoft Office 2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices Powered by JazzHR XbdHm6Clei

EV Charger Technical Support Manager Zerova Technologies USA Who We Are Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in over 60 countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power electronics expertise to the EV market. With a new U.S. engineering center launching in 2026, Zerova is rapidly expanding in North America. Were driven by innovation, collaboration, and a deep commitment to sustainability. By joining our team, youll play a direct role in accelerating the worlds transition to cleaner transportation. What Youll Do As Technical Support Manager, youll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. Youll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly. Lead & Inspire Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners. Own Performance Drive KPIs including uptime, case resolution time, and customer satisfaction. Customer Champion Be the escalation point for major accounts, ensuring every interaction reflects Zerovas commitment to service. Problem Solver Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement. System Builder Optimize Salesforce Service Cloud workflows, reporting, and analytics. Trainer & Mentor Help to develop training for customers, partners, and your own team. Collaborator Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability. Road Warrior (Sometimes) Travel up to 25% for site support, deployments, and training. What Were Looking For Bachelors in Electrical Engineering, Electronics, or related field (or equivalent experience). 5+ years in technical support, field service, or power electronics (2+ in leadership). Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting. Experience managing teams and third-party service providers. Proven ability to deliver on KPIs and SLAs. Salesforce Service Cloud or CRM experience a plus. Strong leadership, organizational, and communication skills. EVITP certification or EVSE manufacturer training a plus. What We Offer We believe people perform their best when theyre supported at work and in life. Competitive salary +KPI-driven bonus program. Medical, dental, and vision coverage. 401(k) with company contribution. PTO and paid company holidays. A culture ofcollaboration, transparency, and respect. A chance tolead with purposein the fast-growing EV industry. Certification support & leadership training. Exposure to cutting-edge tools and asustainability-focused mission. Be part of a global EVSE leader building its future U.S. operations. How to Apply Send your resume ************************with subject line:EV Charger Technical Support Manager Fremont. Make an impact. Lead with purpose. Grow your career while helping power a cleaner future.

USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it. Job Description Job Title : Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: High School Diploma (or equivalent) with additional education preferred. IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications. Responsibilities: Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on-site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools/databases. Thanks , Asma Additional Information All your information will be kept confidential according to EEO guidelines.

Job Details Hiller Los Angeles - Orange, CA $34.91 - $40.72 HourlyDescription The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Pay Range: $34.91/hour - $40.72/hour Key Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a help desk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Qualifications What We Are Looking For: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. 2+ years experience working in a help desk or technical support role. Tier 2 experience preferred. Proficiency in Windows operating systems. Knowledge of networking concepts and protocols. Familiarity with common IT problems and their solutions. Knowledge of IT security best practices. Awareness of the company's IT policies and procedures. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Technical skills to diagnose and fix hardware and software issues. Ability to effectively explain technical issues to non-technical staff. Customer service skills to provide a positive experience for staff seeking help. Ability to manage multiple issues simultaneously. Capability to learn new technologies quickly. Ability to work under pressure and manage stressful situations. Capability to work effectively in a team and collaborate with other departments. Ability to work independently and as part of a team. Physical Requirements: Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

About Glean: Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.About the Role: Glean is seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. You will: Lead, mentor, and manage the technical support team to deliver high performance and exceptional customer satisfaction. Conduct regular team meetings, hold performance reviews, and provide ongoing coaching and development opportunities. Foster a positive, collaborative, and inclusive team environment. Recruit, train, and onboard new support team members, ensuring a smooth integration into the team. Develop and implement efficient support processes and procedures to optimize team operations. Monitor and analyze support metrics such as response times and resolution rates to drive continuous improvement. Ensure timely and accurate resolution of customer technical issues, maintaining high support standards. Oversee the support ticketing system and ensure all support interactions are thoroughly documented. Serve as the escalation point for complex technical issues and customer complaints, resolving them effectively. Build and maintain strong relationships with key customers and stakeholders to support long-term success. Collect and analyze customer feedback to identify opportunities for enhancing the customer experience. Proactively communicate updates, issues, and resolutions to customers to keep them informed. Identify and drive process improvements to increase support team efficiency and effectiveness. Develop and maintain comprehensive support documentation, including knowledge base articles and FAQs. Ensure all support processes and procedures are accurately documented and kept up-to-date. Generate reports and analyze data to uncover trends and highlight areas for ongoing improvement. About you: 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Good-to-have: Certifications such as ITIL, HDI, or relevant technical certifications Location: (Please select one) This role is hybrid (3 days a week in our Palo Alto office) Compensation & Benefits: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.