Network Specialist
Technical support engineer job in Naples, FL
Overview A public-sector technology organization in Southwest Florida is seeking an experienced Network Specialist to support, maintain, and enhance a mission-critical enterprise network environment. This role is ideal for candidates who have hands-on expertise with Cisco networking technologies and thrive in highly regulated, security-focused environments.
Key Responsibilities
Configure, manage, and troubleshoot Cisco routers, switches, and related network infrastructure.
Monitor network performance, analyze traffic patterns, and proactively identify areas for optimization or remediation.
Implement and maintain network security best practices, including access control, segmentation, and device hardening procedures.
Support LAN/WAN operations, VPN solutions, wireless infrastructure, and routing protocols (e.g., EIGRP, OSPF, BGP).
Perform upgrades, patching, backups, and lifecycle maintenance on network hardware and software.
Assist with network design, documentation, and implementation of new solutions or enhancements.
Respond to escalated network incidents, perform root-cause analysis, and coordinate resolutions within SLA expectations.
Collaborate with cybersecurity, systems, and application teams to ensure overall infrastructure integrity and compliance.
Produce and maintain technical documentation including topology diagrams, inventories, and SOPs.
Required Qualifications
Strong hands-on proficiency with Cisco IOS, routers, switches, VLANs, and routing/switching fundamentals.
Experience with network monitoring and analysis tools (e.g., SolarWinds, PRTG, Wireshark).
Understanding of network security principles, firewalls, ACLs, and secure configuration practices.
Ability to work in structured, policy-driven environments with high uptime expectations.
Strong analytical, troubleshooting, and communication skills.
Preferred / Encouraged Experience Experience in regulated industries is highly valued, but not required includes:
Banking and financial services
Healthcare environments (HIPAA compliance)
Public sector or government agencies
Candidates familiar with audit requirements, compliance frameworks, and security-sensitive operations are strongly encouraged to apply.
Education & Certifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Cisco certifications such as CCNA, CCNP, or equivalent experience preferred.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Technical Support Specialist
Technical support engineer job in Estero, FL
About the role
The Technical Support Specialist is responsible for delivering exceptional customer service and technical assistance to clients using our property management software. This role ensures that customers can efficiently utilize the platform to meet their business needs by addressing inquiries, troubleshooting issues, and providing guidance. The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping customers succeed.
What you'll do
Customer Assistance: Respond to customer inquiries via phone, email, or chat promptly and professionally, ensuring high satisfaction rates.
Troubleshooting: Diagnose and resolve software issues, escalating complex problems to higher-level support or engineering teams when necessary.
Product Knowledge: Stay up-to-date with the software's features, updates, and integrations to provide accurate information to customers.
Training & Guidance: Assist customers with onboarding, product training, and best practices to optimize their use of the software.
Documentation: Create and update knowledge base articles, FAQs, and support documentation to enhance self-service options for customers.
Feedback Loop: Gather and relay customer feedback to product and development teams to contribute to continuous improvement.
Ticket Management: Prioritize and manage support tickets efficiently using the company's support platform.
Collaboration: Work closely with sales, training, and product teams to ensure a seamless customer experience.
Qualifications
Experience: 1 year in a customer support or technical support role, preferably in the property management industry.
Skills:
Strong problem-solving and troubleshooting abilities.
Excellent verbal and written communication skills.
Familiarity with CRM, help desk tools, and property management software is a plus.
Education: Bachelor's degree or equivalent experience in business, technology, or a related field.
Other Requirements:
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
A customer-first mindset with a passion for delivering solutions.
IT End User Support Technician
Technical support engineer job in Fort Myers, FL
The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinic locations to provide on-site support and resolve technical issues efficiently on a weekly basis.
Key Responsibilities:
* Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff.
* Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
* Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices.
* Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR).
* Work closely with IT infrastructure teams to support servers, network devices, and security protocols.
* Provide training and guidance to end users on IT best practices and security policies.
* Document technical issues, solutions, and support activities in the ticketing system.
* Assist in hardware deployment and upgrades, including imaging and configuring new devices.
* Ensure compliance with HIPAA, security policies, and IT standards.
* Collaborate with vendors and third-party providers to resolve hardware and software issues.
* Participate in on-call rotation or after-hours support, as needed.
Required Qualifications:
* Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
* 2+ years of experience in IT support, preferably in a healthcare or clinical setting.
* Strong knowledge of Windows and mac OS, Microsoft Office 365, and remote desktop tools.
* Experience with EHR systems, medical peripherals, and clinical application support is a plus.
* Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory).
* Excellent problem-solving and customer service skills.
* Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers.
* Must have a valid driver's license and willingness to travel between clinic locations.
Preferred Qualifications:
* Experience working in a healthcare IT environment.
* Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications.
* Familiarity with HIPAA compliance and IT security best practices.
* Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM).
SUPERVISORY RESPONSIBILITIES:
The position has no supervisory responsibilities.
Work Environment & Travel Requirements:
* This role requires frequent travel to physician clinics within the assigned region.
* Must have reliable transportation to travel to remote locations.
* Must be able to lift and transport IT equipment (up to 50 lbs).
* Ability to work in clinical environments, following all health and safety guidelines.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Support Technician
Technical support engineer job in Fort Myers, FL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $17 per hour
Salary Range:
12
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyMobile Phone-Computer Repair Technician & Customer Service
Technical support engineer job in Naples, FL
Benefits/Perks
Competitive Compensation
Career Growth Opportunities
Training/Certification on-the-job
Monthly sales commissions
Job SummaryuBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices. Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.
Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality.
We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements. We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products.
Job Purpose:
Serves customers by providing the best solution and experience for their technology repair needs.
Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop! Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site.
Minimum requirements
Previous 1-3 years experience as cellphone/computer repair technician
Sales experience a plus
Strong troubleshooting and analytical skills
Strong written and verbal communication skills
We are a drug-free workplace
Proven ability to learn new, required skills to ensure the best possible customer experience
Basic computer skills
Strong organizational and time management skills
Great attention to detail
Ability to work well with others in a small, close-knit team
Ability to study and become Samsung, Google and Asurion certified
Current FL driver license and reliable transportation
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
Assist customers from the initial check-in process all the way through to the completion of their repair
Provide recommendations for problem resolution
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Provide additional recommendations for accessory up-selling
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly, professional manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Must pass routine illegal drug and felony background checks to remain employed
Able to keep your composure when faced with multiple deadlines
Preferred Skills affecting Starting Pay
Previous positive ubreakifix work experience a major plus!
Previous cellphone/smartphone repair technician experience with any repair company with positive references
Previous computer repair technician experience with any repair company with positive references
Computer repair certifications
Apple/Mac repair certification
Microsoft repair certification
Samsung repair technician certification/experience
Google repair technician certification/experience
Asurion repair technician certification/experience
Compensation: $13.00 - $24.00 per hour
uBreakiFix is the nationwide leader in professional same-day electronics repairs-including iPhone , Samsung , PC, Mac, iPad, and other tablets and cell phones. Our professionally trained and certified technicians provide fast and affordable iPhone repairs, cell phone screen replacements, and all fixes for PCs, Macs, and tablets. With 836 locations in all, we have more than a decade of experience diagnosing and fixing everything from Samsung issues to iPad screen replacements.
Auto-ApplyTechnical Consultant - Patient Monitoring (Field: Fort Myers/Sarasota, FL)
Technical support engineer job in Fort Myers, FL
Job TitleTechnical Consultant - Patient Monitoring (Field: Fort Myers/Sarasota, FL) Job Description
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.
Your role:
Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You've acquired 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
You have a bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Wear all required personal protective equipment.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in FL is $28.00 to $44.00, plus overtime eligible.
This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits
will not
be provided for this position. For this position, you must reside in
or
within commuting distance to Fort Myers and Sarasota, FL.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Auto-ApplyIT Support Technician (Part-Time, Independent Contractor)
Technical support engineer job in Naples, FL
Job Description
Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.
Job Responsibilities
Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
Works with and troubleshoots a number of software products.
Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points.
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Performs primary network system administration on network servers as needed.
Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software.
Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
Works with software manufacturers to resolve application problems to meet end-user daily computing needs.
Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
Qualifications
Bachelor's degree in Computer Science or a related field of study preferred.
2 years of direct work experience in a network environment.
At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+).
Strong problem identification, troubleshooting and problem resolutions skills.
Able to build and maintain lasting relationships with customers.
Ability to work individually and as part of a team.
Must possess a valid FL driver's license and vehicle.
Must display sophisticated writing and interpersonal communication skills.
Excellent organizational skills and ability to work independently.
Ability to learn quickly, multi-task and take on new responsibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
IT Support Tech Supervisor
Technical support engineer job in Nokomis, FL
Pay Range: $83,000 - $104,000 depending on relevant experience and qualifications
MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.
Why work at MITER Brands?
The IT Support Tech Supervisor (Operations Support) is tasked with overseeing specific location IT support team members. This role involves supervising staff, prioritizing tasks, managing projects, handling daily administration, purchasing, managing PC deployments, responding to outages, resolving problems, managing customer service, strategic planning, and providing day-to-day user and location support. The supervisor will engage with both internal and external customers and establish processes that align with industry standards such as ITIL, Six-Sigma, LEAN, and 5S.
Responsibilities
Efficiently manage location IT support team members across multiple locations
Capable of executing all support tasks typically handled by the onsite technician at the location
Create and manage a site support strategy when the designated technician is unavailable
Oversee IT initiatives and cross-departmental projects
Develop project plans, related communications, and documents
Serve as an escalation point for IT support teams
Support industry-specific proprietary manufacturing software and hardware
Ensure the team uses support desk and project management software effectively to track incidents, tasks, and requests, and that these are completed in a timely manner with a focus on customer service
Coordinate with infrastructure, application development, and security teams to ensure systems meet company objectives
Ensure compliance with policies, standards, licensing agreements, and configuration guidelines
Verify that new software integrations meet functional requirements and system specifications
Ensure proper spare hardware inventory is maintained at all locations
Oversee the disaster recovery plan for PC-controlled manufacturing equipment
Mentor the team to build and grow business relationships crucial for project success
Support IT assets and software license tracking
Develop best practices and tools for location support and project execution
Assist in shaping the future strategy of IT systems
Develop and monitor performance standards for IT systems
Evaluate business needs and design procedures to meet those needs
Continuously review procedures, staffing, and equipment for efficiency and cost control
Stay informed of trends and regulations affecting IT operations and act as needed
Participate in location-specific Kaizen, TPM, and A3 events
Qualifications
Strong analytical and problem-solving skills
Excellent project management skills
Proven customer service skills
Proficiency in the English language
Ability to read and interpret blueprints and schematics
Competent in computer administration and software installation
Knowledge of user administration
Self-motivated with a sense of urgency; able to work independently
Leadership and team motivation skills
Ability to work under pressure and meet deadlines
Flexibility in working hours based on department or business needs
Strong written and verbal communication skills
Ability to conduct and facilitate training, presentations, and meetings
Vendor, billing, purchasing, and auditing management skills
Some travel is required
Desired Experience
Five years of relevant IT support experience.
At least five years of direct customer service experience.
Experience leading teams to complete projects or tasks.
Strong understanding of ITIL implementation and processes.
Experience in purchasing and managing IT assets, hardware, and software.
Familiarity with IT Support Desk applications such as Remedy, ManageEngine, or ServiceNow.
Extensive knowledge of software, hardware, and network support techniques and procedures.
Understanding of installation, configuration, and troubleshooting for software and hardware.
Experience with handheld scanners, label printers, etc.
Experience with mobile technology like tablets, smartphones, and scanners.
Familiarity with phone systems such as Avaya and Cisco.
Experience in manufacturing support.
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
Auto-ApplyIT Systems Engineer
Technical support engineer job in Fort Myers, FL
Job DescriptionDescription:
Full-Time/Exempt
Systems Engineers are responsible for all incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech's Service Desk. Systems Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 1 escalations, work with the project manager on team related projects, troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 3 support when appropriate.
Essential Roles and Responsibilities
Incident Resolution & Documentation
Proactive System Monitoring & Maintenance
Customer Communication & Satisfaction
Infrastructure Support & Upgrades
Ticket & Time Management
Required Technical Skills
Advanced proficiency in and ability to troubleshoot:
Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications
Microsoft Office Suite
Email and Mobile Device connectivity
Microsoft 365
Intermediate proficiency in and the ability to troubleshoot:
Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Microsoft Azure
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008- 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Additional Responsibilities
Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Complete recurring health assessments and proactive upgrades to network infrastructure.
Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.
Manage software as a service licensing and accounts for partners when appropriate.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Advanced utilization of RMM Software, ConnectWise Manage, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Education and Experience
High School Diploma or GED required.
At least 3 years of related experience or relevant coursework.
At least 3 years working in a Technical Support/Service Desk environment.
Certifications and Licenses
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
CompTIA Network+ or CompTIA Security+ preferred.
Valid Florida Driver License and must have a clean driving record.
Benefits:
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays - PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events - Yearly Culture Building Events
Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.
Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.
This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position.
Requirements:
Installation Specialist - Low Voltage (Access Control, Video & Automatics) (ID#470)
Technical support engineer job in Bonita Springs, FL
Installation Specialist - Low Voltage (Access Control, Video & Automatics)
Job Type: Full Time
About Our Client Our Client is a leading commercial and architectural openings solutions company at the forefront of building innovation. We provide industry-leading commercial doors and hardware products along with cutting-edge physical security systems to help make buildings smart, safe, aesthetically pleasing, code compliant, and sustainable. Join a team where technology meets craftsmanship, and your expertise directly contributes to creating secure, intelligent spaces.
Job Summary
The Low Voltage Installation Specialist plays a vital role in implementing state-of-the-art security solutions. You'll be responsible for the installation and maintenance of access control and CCTV systems as well as automatic doors. This position offers hands-on work with advanced technology while ensuring installations are completed accurately, efficiently, and in compliance with industry standards and company policies. You'll troubleshoot complex installation challenges and deliver excellent customer service that builds lasting client relationships.
What You'll Do
Your duties and responsibilities will include, but are not limited to:
Installing access control and video surveillance systems according to specifications and industry standards
Assembling and wiring equipment including power supplies, controllers, card readers, IP cameras, door operators, and ADA equipment
Readjusting equipment, repairing or replacing inoperative equipment, and testing for operation
Reading and interpreting blueprints, design drawings, and installation instructions and manuals
Ensuring installations are completed accurately and efficiently
Troubleshooting and resolving installation issues
Conducting tests to ensure all newly installed systems and component devices are operational
Communicating effectively with clients and team members to ensure customer satisfaction
Maintaining tools and equipment in good working condition
Adhering to safety standards and company policies during installations
Providing training and guidance to junior installation staff
Preparing and submitting installation reports and documentation
Presenting a professional image both in personal and vehicle appearance
Other duties as assigned
Minimum Requirements
High school diploma or equivalent
Minimum of 4 years with a preference for up to 7 years' experience in Access control and/or Automatics
AAADM Certification
Strong understanding of installation techniques and industry standards
Excellent problem-solving skills and attention to detail
Solid mechanical and electrical aptitude
Ability to read and interpret blueprints, design drawings, and installation instructions and manuals
Strong communication and interpersonal skills
Ability to plan, organize, and prioritize work paying close attention to details
Must be able to keep client and company matters and information strictly confidential and organized
Must have excellent customer service skills
Ability to work on-call on a rotational basis covering after hours & weekend emergency calls
A valid state driver's license, without restrictions, is required
Preferred Qualifications:
Low Voltage Trade School diploma OR low voltage background
Understanding of computer networking and IP addressable devices. CCNA Certification is highly valued
OSHA 10 or 30 certification
Experience / Training / Certification for any of the following PACS systems: Salto, Gallagher, Brivo, Kantech, Lenel…
Experience / Training / Certification for any of the following Video Surveillance systems: Avigilon, Milestone, ExaqVision, American Dynamics, Hanwha, Salient, Axis…
Experience working on construction jobs
Supervisory Responsibilities
None
Physical Requirements
Prolonged periods standing and working on installations
Must be able to lift up to 50 pounds at a time
Must be able to work in various environmental conditions
Why Join Our Client?
This is an outstanding opportunity for a skilled installation professional to work with cutting-edge security technology in a dynamic, growing company. You'll be part of a team that values expertise, safety, and quality workmanship while working on diverse projects that keep you engaged and continuously developing your skills.
Project Technician
Technical support engineer job in Naples, FL
Project Technician Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a
‘One Team'
mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:
Managing Customer Satisfaction and representing the brand
Effectively perform all aspects of the production processes
Regular Vehicle and equipment maintenance and organization
Working with your direct supervisor to ensure team is unified and efficient
Following all uniform and policy guidelines in line with the Brand Identity Guide
Always leaving jobsites with a clean and orderly appearance
Developing production expertise through providing services
Maintaining cleanliness of products and equipment to the highest standard
Ensure clear communication with office staff, immediate supervisor and fellow technicians
Qualifications:
Willingness for continued learning and growth
Attention to details in organization, cleanliness and care for facility, assets and equipment
Aptitude with record keeping, recording information and communicating ‘
the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines
Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time
Benefits:
Learn and develop new professional skills in a fast-paced environment
Serve your community in their time of need. ‘Servant Based Leadership'
Be a part of a winning team with the ‘One Team' mentality. We serve together
Competitive pay, benefits and flexible hours
Additional benefits and perks based on performance and employers' policies
Compensation: $15.00 - $25.00 per hour
“We Build Careers”
- Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Auto-ApplySpecialist, Technical Support, (Anticipated)
Technical support engineer job in Fort Myers, FL
Qualifications
MINIMUM QUALIFICATIONS:
High School diploma or equivalent.
Two (2) years of experience in computer support or a related field.
PREFERRED QUALIFICATIONS:
Associate's degree.
Advanced industry certifications in computer repair or equivalent.
Relevant experience or education may be substituted to satisfy minimum qualifications.
KNOWLEDGE, SKILLS, AND ABILITIES:
Clear and concise oral and written communication skills; organizational and management skills.
Knowledge of industry-standard networking technologies, procedures, and methodologies.
Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
Ability to professionally and effectively respond to customer needs and requests for service or assistance.
Ability to efficiently work independently with minimal direction or direct oversight.
Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.
Revised: 5/31/23
Responsibilities
Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
Assist educators in planning for and use of technology in the instructional program.
Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
Recommend budget requirements and provide purchase order information for school technology planning.
Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.
Revised: 5/31/23
Additional Job Information
$24.70, S09, 8 hours, 255 days
Systems Engineer
Technical support engineer job in Fort Myers, FL
At Arietis Health, we recognize the vital role healthcare revenue cycle plays in maintaining the well-being of individuals and businesses alike. Our commitment is to demystify healthcare billing by empowering individuals and collaborating with premier healthcare organizations to address their executives' most pressing revenue cycle challenges. By doing so, we enable them to shift their focus towards providing exceptional patient care. Grounded in the belief of harnessing the expertise of a highly skilled team and advanced technology, we strive to cultivate a seamless patient billing experience that not only excels in efficiency but also delivers superior results. Join us in achieving our mission. We're actively seeking a Systems Engineer to join our fast-growing team. If you're eager to contribute to redefining the landscape of healthcare revenue cycle management and be a part of our collaborative, positive, and human-centric culture, we'd love to hear from you! About the Position: The Systems Engineer will be responsible for designing, implementing, and maintaining enterprise infrastructure in cloud and on-prem environments, with a strong focus on security, reliability, and compliance. The ideal candidate will bring deep technical expertise, strategic thinking, and a collaborative mindset to support mission-critical systems and services. What You'll Do: To excel in this role, an individual must satisfactorily perform the duties below; additional duties may be assigned. We are committed to intensive training opportunities and making reasonable accommodations to enable individuals with disabilities to perform the essential functions. Your contribution in this capacity is essential to our shared success. Infrastructure & Systems
Manage and maintain virtualized Windows server environments.
Manage and maintain virtualized Linux servers (RedHat, Ubuntu).
Design and deploy Windows Server and Desktop solutions.
Maintain segmented networks with next-generation firewalls (Palo Alto) and secure corporate connectivity.
Monitor and respond to security alerts and incidents (MS-Defender, Red Canary, Mimecast).
Cloud & Virtualization
Administer services across Azure (Compute, Storage, Identity, Networking, Security, VDI).
Manage Citrix Virtual Desktop products including DaaS, MCS, WEM, and Session Recording.
Microsoft Ecosystem
Administer Active Directory, Group Policy, Microsoft Exchange, Intune, and Office 365.
Support a variety of Microsoft and third-party networked applications.
Governance & Compliance
Support third-party audits to maintain and advance company certifications and regulatory compliance.
Actively participate in IT Change Management process, ensuring all changes are approved and documented.
General
Manage stakeholder-facing IT interactions and ensure high-quality service delivery.
Foster positive relationships with internal teams and external IT vendors.
Adhere to the Code of Conduct and Corporate Compliance Program.
Other duties as assigned.
Perform other duties as assigned.
Adherence to the Code of Conduct and Corporate Compliance Program
What You'll Bring:
Bachelor's degree in computer science or related Engineering field
3-5+ years of experience in Systems Engineering, Server Management, and Infrastructure Support
Extensive experience with cloud platforms (Azure, AWS, GCP)
Strong knowledge of Citrix Virtual Desktop technologies
Proficiency in Active Directory, Group Policy, Exchange, and Office 365
Expert-level understanding of Windows Server and Desktop deployment
Experience with Linux OS (RedHat, Ubuntu)
Familiarity with enterprise networking and firewall technologies
Strong analytical, problem-solving, and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Understand HIPAA (Health Insurance Portability and Accountability) guidelines.
Strong Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
Strong Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
Strong Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Excellent technical writing capability
Excellent non-technical writing capability
Excellent telephone skills and manner with customers
Excellent face-to-face interactions with customers
Excellent organizational skills
Excellent process development and documentation skills
What We Offer: A chance to simplify revenue cycle management, together at a high-growth company! Since our founding in 2020, we're already helping millions of patients and thousands of providers each year. We are proud to offer:
Competitive compensation
401K plan with company match
PTO with 12 additional paid holidays
Telehealth at no cost to employees
Health, dental, vision, and prescription drug coverage
Group life insurance, Optional Life, Critical Illness and more.
Training, development, and mentorship opportunities
Other:
Our commitment to fostering a diverse and inclusive workplace is unwavering. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor.
As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook.
While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities.
The work environment characteristics outlined herein represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling these essential functions.
The physical requirements outlined herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are dedicated to making reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.
Temporary Support Associate
Technical support engineer job in Estero, FL
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Description - U.S. Retail & Outlet Only Reports to: Store Manager
Temporary Fulfillment Associate
The Temporary Fulfilment Associate role is part of the store's overall success and efficiency during a high-volume period and supports our brand commitment to provide products to our customers.
Among other things, individuals in this role will:
⦁ Receive and process incoming stock deliveries
⦁ Communicate inventory discrepancies to Management
⦁ Shift/organize product as sell through occurs and new inventory arrives
⦁ Utilize the Order Management System (OMS): Locate stock for customer orders
⦁ Utilize the OMS: Package and ship customer orders
⦁ Help ensure and maintain adequate product supply levels by communicating needs to management
⦁ Follow the Company's Asset Protection standards
⦁ Uphold housekeeping standards
Requirements:
⦁ High school diploma or equivalent
⦁ Basic computer skills
⦁ Ability to execute at a fast pace
⦁ Attention to detail and accuracy
⦁ Able to climb, bend and kneel; able to lift and carry up to 25 lbs. at a time
⦁ Able to meet Coach Availability and Scheduling Expectations, including working a flexible schedule including nights, weekends and holidays
⦁ Must be available to work October 15 through January 1
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. Visit Coach at **************
September 2021 - Finial Version
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 122881
Digital Support Specialist (Part-Time)
Technical support engineer job in Fort Myers, FL
Job DescriptionDigital Support Specialist (Part-Time) Fort Myers Broadcasting Company - Fort Myers, FL Fort Myers Broadcasting Company is seeking a Part-Time Digital Support Specialist to assist our digital team with day-to-day content and operational support across our broadcast and digital platforms. This role is ideal for someone with strong attention to detail, solid technical skills, and an interest in supporting digital workflows in a fast-paced news and media environment.
Key Responsibilities
Assist with posting, updating, and maintaining content across websites and digital platforms
Support digital team members with asset uploads, formatting, and content organization
Perform routine quality checks
Help troubleshoot basic digital workflow or content management system (CMS) issues
Update and maintain digital files, archives, and shared resources
Coordinate with newsroom and digital staff to support real-time needs
Provide general administrative and technical support to the digital department as assigned
Qualifications
Prior experience in digital media, content management, or technical support preferred
Strong attention to detail and accuracy
Familiarity with website content management systems (CMS) is a plus
Ability to work independently and manage multiple tasks with minimal supervision
Strong communication skills and comfort working with cross-department teams
Basic understanding of digital file formats, image handling, and online publishing tools
Southwest Florida is often praised as being one of the healthiest and happiest places in the world with miles of white-sand beaches and a dynamic community. Broadcast Center is an Equal Opportunity Employer and we are a drug-free and smoke-free environment.
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Endpoint Systems Engineer I
Technical support engineer job in Fort Myers, FL
The Endpoint Systems Engineer I supports the university's endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, mac OS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues. This position contributes to ongoing modernization efforts that improve reliability, security, and user experience across the university's computing environment.
Typical duties include but are not limited to:
* Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, mac OS, and mobile devices
* Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools).
* Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager.
* Performs software deployments, updates, and application packaging tasks using centralized management tools.
* Monitors endpoint compliance, health, and update status, escalating issues as needed.
* Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations.
* Coordinates basic testing of application deployments and endpoint changes with functional and academic departments.
* Provides Level-2 support for endpoint-related issues escalated from IT User Support Specialists.
* Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses.
* Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users.
* Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate.
* Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed.
Additional Duties:
* Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications:
* This position requires either five years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field and one year of full-time experience directly related to the job functions.
* Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Preferred Qualifications:
* Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance.
* Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
* Experience with server system products involving a variety of software and hardware implementations.
Knowledge, Skills & Abilities:
* Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services).
* Knowledge and proficiency with relevant business systems, operating systems, and servers.
* Knowledge of and ability to administer cloud based applications (Saas).
* Skill in light programming, project management of small initiatives, and troubleshooting.
* Skill in managing servers and storage hardware.
* Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Excellent interpersonal, verbal and written communication skills.
* Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
* Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved.
* Ability to collaborate and work effectively within the community and willing to contribute to a team effort.
* Ability to work independently and follow through on assignments.
* Ability to provide professional customer service.
Pay Grade 17
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.
Auto-ApplySupport Specialist
Technical support engineer job in Fort Myers, FL
Rasmussen University Fort Myers, FL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team and our community. The Support Specialist will leverage his/her experience in an operations/administrative capacity to support all programs on campus, with a focus on nursing programs. The Support Specialist serves as a resource for the central departments when support and information is requested.
The Support Specialist will follow the policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.
Responsibilities:
Records - 55%
* Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. To include, but not limited to; background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.
* Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information.
* Lead or assist with tracking student immunization compliance for students.
* Run reports and/or gather data for day-to-day operations.
* Track and update student background checks, drug screening, NCLEX scores and nursing orientation.
* Track team member community hours.
* Assist with student outreach for schedule confirmation, immunizations, etc.
* Build Residential Term schedules in Campus Nexus.
* Monitor student attendance.
Activities/Events - 20%
* Update student portal and social media outlets.
* Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremony.
* Assist with organizing advisory committee meetings.
* Assist with refreshing campus bulletin boards, campus PowerPoint slideshow, and other pertinent campus information.
* Assist with facilities related issues, and other maintenance concerns. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
* In support of the collaborative team environment, share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc.
Administrative/Front Desk - 20%
* Assist with accreditation visit preparation.
* Assist with processing any invoices and submitting to accounts payable.
* Assist with opening and closing the campus, serve as a campus point person.
* Manage the community calendar(s) for the campus, make room reservations for courses and guests.
* Process, reconcile and prepare incoming and outgoing mail and packages.
* Assist with the oversight of front desk activities to include, but not limited to:
* Provide general guidance and direction to Student Ambassadors.
* Escalate any concerns including work schedules and front desk coverage.
* Answer and refer incoming calls and concerns to the appropriate department.
* Assist with the overall maintenance and appearance of the front desk/welcome area.
* Assist with onboarding of new hires, as necessary.
Exam Proctoring and Other Duties - 5%
* Will also perform other duties as requested
Reporting Relationships:
The Support Specialist reports to the Campus Director with indirect reporting to the Dean of Nursing. The Support Specialist in collaboration of the Campus Director assists with the Student Work Study Ambassadors. The Support Specialist will work with various vertical teams to assist with campus administration.
Requirements:
* Minimum of two years' experience working in a fast paced, service-focused setting.
* Experience in an institution of higher learning preferred.
* Ability to work a flexible schedule that may include evenings and weekends.
* Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines.
* Excellent written and verbal communication skills.
* Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel, Power Point and Word.
* Customer or student information system experience preferred.
* Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
* Proven customer service in a professional environment.
* Must be self-motivated, flexible, patient and solutions-oriented.
About Us:
Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (********************** is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student's first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit ******************
It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
IT Support Technician (Part-Time, Independent Contractor)
Technical support engineer job in Naples, FL
Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.
Job Responsibilities
Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
Works with and troubleshoots a number of software products.
Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points.
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Performs primary network system administration on network servers as needed.
Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software.
Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
Works with software manufacturers to resolve application problems to meet end-user daily computing needs.
Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
Qualifications
Bachelor's degree in Computer Science or a related field of study preferred.
2 years of direct work experience in a network environment.
At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+).
Strong problem identification, troubleshooting and problem resolutions skills.
Able to build and maintain lasting relationships with customers.
Ability to work individually and as part of a team.
Must possess a valid FL driver's license and vehicle.
Must display sophisticated writing and interpersonal communication skills.
Excellent organizational skills and ability to work independently.
Ability to learn quickly, multi-task and take on new responsibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyMobile Phone-Computer Repair Technician & Customer Service
Technical support engineer job in Naples, FL
Job DescriptionBenefits/Perks
Competitive Compensation
Career Growth Opportunities
Training/Certification on-the-job
Monthly sales commissions
uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices. Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.
Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality.
We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements. We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products.
Job Purpose:
Serves customers by providing the best solution and experience for their technology repair needs.
Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop! Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site.
Minimum requirements
Previous 1-3 years experience as cellphone/computer repair technician
Sales experience a plus
Strong troubleshooting and analytical skills
Strong written and verbal communication skills
We are a drug-free workplace
Proven ability to learn new, required skills to ensure the best possible customer experience
Basic computer skills
Strong organizational and time management skills
Great attention to detail
Ability to work well with others in a small, close-knit team
Ability to study and become Samsung, Google and Asurion certified
Current FL driver license and reliable transportation
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
Assist customers from the initial check-in process all the way through to the completion of their repair
Provide recommendations for problem resolution
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Provide additional recommendations for accessory up-selling
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly, professional manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Must pass routine illegal drug and felony background checks to remain employed
Able to keep your composure when faced with multiple deadlines
Preferred Skills affecting Starting Pay
Previous positive ubreakifix work experience a major plus!
Previous cellphone/smartphone repair technician experience with any repair company with positive references
Previous computer repair technician experience with any repair company with positive references
Computer repair certifications
Apple/Mac repair certification
Microsoft repair certification
Samsung repair technician certification/experience
Google repair technician certification/experience
Asurion repair technician certification/experience
Specialist, Technical Support
Technical support engineer job in Cape Coral, FL
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