Field Tech Solutions & Support Cons II
Technical support engineer job in Champaign, IL
requires 100% onsite availability in Champaign, IL.
The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
Primary Duties & Responsibilities:
Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
Help prepare users for new technology deployments by assisting with training and communication of benefits.
Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
Travel may be required based on supported offices.
Qualifications:
Bachelor's degree in business or related field, or equivalent experience.
Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
Experience coaching and training professionals.
Technology support experience preferred.
Ability to understand sales-focused software technology and its benefits.
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
Ability to build and maintain relationships.
Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
Demonstrated ability to lead and facilitate groups of people.
#LI-Onsite
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$60,340.00
Pay Range - End:
$112,060.00
Geographic Specific Pay Structure:
Structure 110:
$66,360.00 USD - $123,240.00 USD
Structure 115:
$69,370.00 USD - $128,830.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Auto-ApplyTest Infrastructure Support Analyst
Technical support engineer job in Bloomington, IL
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Role: Test Infrastructure Support Analyst
Onsite required: Bloomington, IL
No Relocation Provided
Must Haves: 7 years of related experience including supporting a test infrastructure environment.
Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles.
Additional Information
MANDATORY DETAILS
Full Name :
Contact info :
Current location :
Work authorization :
Availability :
Skype :
Expected rate :
Professional References 2:
Biomedical Technician / Equipment Support Specialist - Information Systems
Technical support engineer job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $75,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
TECHNICAL SUPPORT III
Technical support engineer job in Clinton, IL
Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area.
·
Familiar with standard concepts, practices, and procedures within a particular field.
·
Relies on limited experience and judgment to plan and accomplish goals.
·
Performs a variety of tasks.
·
Works under general supervision; typically reports to a project leader or manager.
·
A certain degree of creativity and latitude is required.
Required:
Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc.
Additional Information
Thanks & Regards'
________________________________________________________________________
___
Vikram Bhalla
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
All your information will be kept confidential according to EEO guidelines.
Research Technology Support Specialist
Technical support engineer job in Normal, IL
Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities:
* Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
* Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
* Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
* Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
* Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
* Review, prioritize, and process problem reports; document the progress of projects.
* Familiar with a variety of the field's concepts, practices, and procedures.
* Establish procedures for and coordinate asset management using current Help Desk System.
* May lead and/or guide the work of other staff or students engaged in similar functions.
* Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
* Establish procedures to diagnose the nature and extent of computer problems.
* Social media administrator for the College of Agricultural, Life, and Natural Sciences
* Perform other duties as assigned.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
* At least three (3) years of directly related experience in the field or in a related area
* Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.
Knowledge, Skills, and Abilities:
* Knowledge of a wide range of computer systems software, applications, hardware, and communications
* Knowledge of and provide procedures for advanced computer troubleshooting techniques
* Knowledge of customer service standards and procedures
* Records maintenance skills
* Ability to make administrative/procedural decisions and judgments
* Ability to simultaneously coordinate and guide multiple projects
* Must be able to troubleshoot basic network related problems.
* A wide degree of creativity and latitude
Help Desk Technician II
Technical support engineer job in Newman, IL
Job Details Experienced Longview Capital Corporation - NEWMAN, IL Full Time $54500.00 - $67000.00 Salary Up to 50% DayDescription
Longview Capital Corporation is looking for dependable, energetic, and motivated individuals to join our team. Longview Capital Corporation is a community-focused Holding Company that provides financial services through subsidiary institutions dedicated to providing personalized banking solutions to individuals and businesses across central Illinois. Longview Capital Corporation's goal is to employ people who are interested in Rural America.
Job Summary:
The Tier 2 Help Desk Technician provides advanced technical support to resolve complex IT-related issues escalated from Tier 1 support. This role involves troubleshooting hardware, software, and network problems, ensuring minimal downtime and optimal user experience.
Key Responsibilities:
User Support: Respond to and resolve escalated technical issues from Tier 1 support.
Troubleshooting: Diagnose and troubleshoot computer hardware, software, and network problems.
Incident Management: Manage and update support requests and incidents in the company's ticketing system. Track progress and ensure timely resolution, keeping users informed on the status of their issues.
Collaboration: Work with other IT staff for advanced problem resolution.
Hardware Setup: Install, configure, and maintain operating systems and applications.
Technical Documentation: Document solutions and create knowledge base articles for recurring issues.
User Training: Provide remote and on-site support as needed.
Security Support: Ensure compliance with security and data protection policies.
Qualifications
Required Skills & Qualifications:
Education: Associate degree in IT or related field required.
Experience:
2+ years of experience in IT support or help desk environment required.
Strong knowledge of Windows and common enterprise applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP) is required.
Excellent problem-solving and communication skills, both written and verbal.
Ability to work independently and in a team environment.
Work Environment:
Full-time position, standard business hours with occasional on-call duties.
Typically office-based, though remote support may be required for some users. Occasional travel to other office locations may be necessary.
Office location is negotiable. Options include any of our buildings within our footprint that has available space.
Physical Requirements:
Ability to sit or stand for long periods.
Occasional lifting (up to 25 pounds) for hardware setups or maintenance.
Benefits:
Holiday Pay, Paid Parental Leave, Paid Time Off, Insurance: (not limited to) medical, vision, dental, logo apparel credit, 401k match
Salary:
commensurate on experience
Intern Help Desk Technician
Technical support engineer job in Danville, IL
Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position.
Responsibilities
* Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
* Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
* Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
* Perform other various special software and engineering assignments or duties as required.
* Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
* Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills
* Solid understanding of basics of networking (not simply computer operation) is required.
* Basic understanding of electronics - including college coursework
* NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
* Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally
* IT/software/computer phone support
* Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Required Education and Licensing
* Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
* Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
* Must have been enrolled full-time for the current semester, new graduates are still eligible for this position
* Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
* Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered
Tech Support
Technical support engineer job in Bloomington, IL
Tech Support JobID: 2572 Part-Time Temporary Hourly Employees Date Available: ASAP Additional Information: Show/Hide Questions regarding this position can be emailed to Jason Radford, Systems Administrator or contacting ************ to speak with Jason directly.
* The start date is ASAP and the end date is May 22, 2026.
* This position is expected to work up to 20 hours per week.
* The Technology department will review applications as positions are available and will contact applicants to schedule interviews.
* The compensation for this position is $15/hour - benefits are not available for this position.
IT Systems Administrator
Technical support engineer job in Bloomington, IL
Bloomington, IL
GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS!
The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years!
We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture.
We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you!
WHAT WE OFFER
Competitive starting wage
Full training in your role with a seasoned mentor
Growth opportunities across 13 dealerships
Medical, Dental, and Vision insurance
Short-Term and Long-Term Disability
401(k)
FREE life insurance
Paid time off
Employee discounts with local businesses
RESPONSIBILITIES
Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos)
Install, configure, and maintain servers, operating systems, and applications
Implement and enforce security protocols (antivirus, patch management, access controls)
Diagnose and resolve hardware, software, and network issues promptly
Proactively monitor system performance and address potential problems
Maintain detailed documentation of configurations, procedures, and changes
Provide technical support and training to staff in a user-friendly manner
Manage end-user requests via the Help Desk system
Ensure compliance with organizational policies and applicable regulations
Support projects and upgrades during and outside normal business hours as needed
REQUIRED SKILLS & ABILITIES
Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting
Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals)
Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment
Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams)
Familiarity with VOIP phone systems and camera systems
Ability to research, recommend, and procure IT equipment and supplies
Excellent time management skills and ability to work independently
Strong team collaboration skills with professional, user-focused communication
Physical ability to lift up to 50 lbs.
QUALIFICATIONS
5+ years of hands-on IT experience in a corporate environment
A+, Network+ certifications preferred
Training in Microsoft Fundamentals preferred
Proficient typing (50 WPM preferred)
SCHEDULE & ON-CALL
Standard 40-hour work week (primarily Monday-Friday)
Occasional evening/weekend hours for projects
Rotational on-call weekends with the IT team
OTHER REQUIREMENTS
Ability to pass a drug test and background checks
Valid driver's license and reliable transportation
Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law.
Sam Leman Automotive Group - Building Relationships That Last.
Auto-ApplyIT Technician
Technical support engineer job in Decatur, IL
Are you passionate about technology and eager to solve IT challenges while making a difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
Install and set up PC hardware, peripherals, and classroom technology.
Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
projectors, smart boards).
Install, configure, and manage software according to specifications.
Set up and maintain local networks, ensuring connectivity and functionality for school systems.
Monitor and maintain network security, backups, and privacy protocols.
Provide technical support and prompt troubleshooting for teachers, students, and staff.
Assist with technology integration in classrooms and staff training on new systems or applications.
Keep accurate records of repairs, system issues, and maintenance activities.
Track and maintain hardware/software inventory and IT-related expenses.
Recommend IT equipment purchases based on school needs.
Requirements
Basic knowledge of computer hardware, operating systems, and networks.
Strong problem-solving skills and attention to detail.
Calm, patient, and professional demeanor, with the ability to work well with children and educators.
Excellent communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a school setting.
Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
Background check and clearance required for working in an educational environment.
CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.
Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.
Auto-ApplyIT Support Technician Part-Time
Technical support engineer job in Decatur, IL
IT Support Technician
Reports To: Director of Technology
Status: Non-Exempt
Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software.
INFORMATION PRIVACY AND SECURITY LEVEL:
In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency.
QUALIFICATIONS:
Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience.
Have the ability to troubleshoot, analyze, and resolve technical issues with PC's.
Possess intermediate level of understanding of Windows network operating systems.
Communicate effectively with all levels of Agency staff.
Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required.
Possess working knowledge of Microsoft Windows and Office Applications.
Familiar with Citrix, Security Camera Systems & Servers.
Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview.
Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters.
Have excellent inter personal skills.
Have the ability to organize and prioritize work and to meet deadlines.
Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality.
Have a current Illinois Driver's license and proof of state requirement for insurance.
Ability to pass a background check.
PHYSICAL CHARACTERISTICS REQURIED:
Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties.
Possess the ability to perform sitting, standing, and stooping in daily full-time employment.
Ability to work a flexible schedule.
Ability to operate a motor vehicle during both day and night hours.
Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills.
Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone.
Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation.
Ability to occasionally lift items up to twenty-five (25) pounds in weight.
The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies).
Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
User Support:
Respond to requests for assistance from Agency employees; and
Identify problems, troubleshoot, and provide advice or assistance to users.
PC Support:
Install PCs and related peripherals;
Troubleshoot hardware problems and perform minor repairs; and
Perform system updates.
Software Support:
Install Agency approved software;
Perform software updates, both via PC and network applications;
Troubleshoot and resolve software problems; and
Other duties as assigned.
Product Service Engineer
Technical support engineer job in Rossville, IL
**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Title: Product Service Engineer**
**Location:** Decatur, IL, Mossville, IL (AC), Tucson Proving Ground
**Travel:** Up to 50%
**Domestic Relocation Assistance:** Available
**Visa Sponsorship:** Not Available
**Job Summary**
As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel. Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned. Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organization appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.
**Your main responsibilities will include:**
+ Field Follow and support for New Product Introduction
+ Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
+ Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.
+ Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution
+ When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers
+ This position will include travel to Customer mine sites for field follow and investigation
**Preferred Qualifications**
+ Strong Electrical and or Mechanical aptitude, from a degree or trade background.
+ Excellent communicator with technical clients, Good interpersonal skills and the ability to influence and motivate others.
+ Engineering or manufacturing background plus familiarity with materials, equipment and processes
+ College or university degree or equivalent experience.
**What Skills You Will Have:**
+ **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ **Data Gathering & Analysis:** Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
+ **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ **Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
**Summary Pay Range:**
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
**Posting Dates:**
December 5, 2025 - December 17, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (*********************************************** .
System Engineer
Technical support engineer job in Champaign, IL
The Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Responsible for working through ticketing system to configure, implement, monitor, manage, and support all of clients IT environments including;
Windows workstations
Server hardware and server operating systems
Anti-virus/malware software and remediation
Email systems such as Office 365 and/or Exchange and SPAM Filtering
Network switches, firewalls and access points
Backup systems and data recovery
Administer and maintain end user accounts, permissions and access rights
Provide 3rd party vendor management assistance
Produce accurate documentation related to client environments and issue resolution
Ensure that Service Level Agreements are met for all customers
This role must also be able to;
Setup, deploy and replace Windows desktops and laptops
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Setup and install network equipment such as switches, firewalls and/or wireless access points
Setup, deploy, replace and support server hardware and Windows Server operating systems
Setup, deploy and support server virtualization such as; Microsoft Hyper-V and VMWare
Coach and mentor junior staff
Experience
Three to five years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols. Experience working with 3rd party vendors.
Education
College diploma or university degree in the field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.
Interpersonal Skills
Onsite Engineer must be customer service focused. This is a direct customer interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers. Collaboration with peers to problem solve and find the best solution and outcomes for clients is a must.
Work Conditions
This position will have local travel with 90% of time at client sites, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required. This role may require the ability to sit or stand for extended periods of time. The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.
**Salary based on experience**
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off at hire date
Referral program
Vision insurance
Extra Help Accounting Support
Technical support engineer job in Normal, IL
Extra Help Accounting Support Job no: 519060 Work type: On Campus
Title: Extra Help Accounting Support Division Name: Finance and Planning Department: Comptroller's Office
General accounting support for the Comptroller's Office. Duties may include, but are not limited to, processing financial transactions, reviewing vouchers/purchase orders, and travel reimbursements, and reconciling accounts.
Salary Rate / Pay Rate
$16.50 - $18.25/hour
Required Qualifications
At least two (2) years of work experience performing basic accounting duties which included at least six (6) months customer service work experience.
Work Hours
May only work up to 28 hours per week. Hours will be determined upon hire, but will be within Monday - Friday; 8:00 a.m. - 4:30 p.m.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
Proposed Starting Date
July/August 2024
Required Applicant Documents
Resume
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
**This position does not qualify for student employment.
Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.
Contact Information for Applicants
Colette Homan
Human Resources
************
*****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/11/2024 Central Daylight Time
Applications close:
Employee Referral
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Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
TEST Current Opportunities
Extra Help Accounting Support Opened07/11/2024 Closes DepartmentComptroller's Office General accounting support for the Comptroller's Office.
Easy ApplyIT 1
Technical support engineer job in Decatur, IL
Job DescriptionSalary: $16.25-$20.00/hr.
Information Technology 1
Encompasses all aspects of sourcing, installing, and maintaining company networking systems, company computers, software, and other equipment and processes to store, process, retrieve, transmit, and protect confidential and proprietary information.
ESSENTIAL FUNCTIONS
Confer with users, management, vendors, and technicians to assess computing needs and system requirements and at times solicit cooperation from necessary personnel to resolve problems.
Stay abreast of advances in technology and evaluate the organization's technology use and needs to recommend improvements, such as hardware and software upgrades.
Manage floor backups, security and user help systems and develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
At the direction of the IT Manager, evaluate proposals to assess project feasibility and requirements, and meet with appropriate personnel to implement and train employees on the new equipment, software, and /or processes.
POSITION QUALIFICATIONS
Ability to work required overtime to support manufacturing needs and requests from our customers.
Must be able to lift up to 40 lbs and stand and/or sit for long periods of time.
High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position.
Strong knowledge of IT Systems, Windows desktop operating systems, hardware, software, backup, user support, firewalls, switches, routers, TCP/IP, networking, and related experience. Operating systems include, but are not limited to Windows 98, Windows XP, Windows 7, Windows 10, and Windows 11. General network operating system experience preferred.
Excellent communication and customer service skills.
Microsoft Office Level II skillset. (i.e. Strong Word, Excel, and Access skills)
EVALUATED COMPETENCIES
Productivity
Cooperation
Safety Compliance
Accuracy/Quality
Initiative
Self-Motivated
Attendance
Accountability
Goal Oriented
Decision Making
Reliability
Detail Oriented
Education & Experience:Associate degreeor High School / GED with two to four years of related experience approved by management.
Why Join ICS?
Paid Holidays
Comprehensive health, dental, and vision plans
Company-provided Short-Term Disability and Life Insurance.
401(k) plan with a generous match.
Were committed to supporting our team with valuable benefits that grow with you.
Production Support Technician
Technical support engineer job in Danville, IL
Total Number of Openings
1Chevron is accepting online applications for the position of Production Support Technician at our Danville, IL plant, through December 12th, 2025, at 11:59 p.m. (CST)
In this role, you will be responsible for assisting with technical support to Renewable Energy Group with an emphasis on maintaining and improving the quality of the current production and validating the quality of the incoming feedstock.
Responsibilities for this position may include but are not limited to:
Quality testing of incoming/refined ingredients, in-process products, finished products, and co-products
Perform analytical testing utilizing various laboratory instrumentation including (but not limited to): GC-FID, Karl Fisher titrator, densitometer, ICP, and sulfur analyzer.
Analyze analytical information and communicate the results efficiently and accurately to management.
Perform instrument calibration and verification per manufacturing recommendations ASTM D6751 test methods, and internal work instructions.
Participate in the SCQ program, BQ9000 program, Chevron REG's Quality Program, and FSMA program.
Perform laboratory standard and reagent preparation.
Perform activities related to the continuous improvement of laboratory operations, including testing accuracy and precision in compliance with statistical quality assurance
Troubleshoot instrumentation problems if/when they arise and offer solutions/recommendations for remediation.
Administrative and housekeeping duties.
Recording of testing data in a timely manner.
Perform other duties as assigned.
Manage multiple tasks simultaneously and in a timely manner
Record data and generate reports on a timely basis
Required Qualifications:
0-2 years of experience
High School Diploma or equivalent
Valid Driver's License
Microsoft Office Suite (Excel, PowerPoint, Outlook, Visio)
Be available for rotating 8, 10, or 12-hour shift work and overtime
Communicate effectively with management and co-workers (oral and written)
Preferred Qualifications:
An associate's degree in a science-related field is preferred, or experience in a laboratory setting can be substituted
Analytical ability to identify the root cause of measurement error, comprehension of instrument technical specifications and calibration procedures preferred
JD Edwards
Strong verbal and written communication skills
Demonstrate attention to detail and documentation
Maintain a clean and orderly working environment
Ability to read and follow directions and instructions
IMPORTANT NOTE:
As part of the application process, you will be required to take an assessment that measures aptitude and work styles. We recommend you allow approx. 45 minutes to complete the assessment in one sitting. If you need to exit, your progress will be saved.
You will be immediately directed to the testing portal upon submittal of your application, at which point you will have 72 hours to complete the on-line assessment.
Once complete, your assessment score will be valid for 180 days. Should you re-apply for another Job Requisition within this timeframe that includes the Laboratory Assessment, you will be required to complete the application process and then click on the assessment link. This will resubmit your previous results.
Relocation Options:
Relocation may be considered within Chevron's parameters.
International Considerations:
Expatriate assignments will not be considered.
Regulatory Disclosure for US positions:
The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The anticipated hourly wage for this position is $28.26.
Chevron offers competitive compensation and benefits programs which includes, but is not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations.
Details are available at ***********************
U.S. Regulatory notice:
Chevron is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability, medical condition, reproductive health decision-making, military or veteran status, political preference, marital status, citizenship, genetic information or other characteristics protected by applicable law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ********************.
Chevron participates in E-Verify in certain locations as required by law.
Auto-ApplyIT Systems Administrator
Technical support engineer job in Bloomington, IL
Job Description
IT SYSTEMS ADMINISTRATOR Bloomington, IL
GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS!
The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years!
We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture.
We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you!
WHAT WE OFFER
Competitive starting wage
Full training in your role with a seasoned mentor
Growth opportunities across 13 dealerships
Medical, Dental, and Vision insurance
Short-Term and Long-Term Disability
401(k)
FREE life insurance
Paid time off
Employee discounts with local businesses
RESPONSIBILITIES
Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos)
Install, configure, and maintain servers, operating systems, and applications
Implement and enforce security protocols (antivirus, patch management, access controls)
Diagnose and resolve hardware, software, and network issues promptly
Proactively monitor system performance and address potential problems
Maintain detailed documentation of configurations, procedures, and changes
Provide technical support and training to staff in a user-friendly manner
Manage end-user requests via the Help Desk system
Ensure compliance with organizational policies and applicable regulations
Support projects and upgrades during and outside normal business hours as needed
REQUIRED SKILLS & ABILITIES
Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting
Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals)
Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment
Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams)
Familiarity with VOIP phone systems and camera systems
Ability to research, recommend, and procure IT equipment and supplies
Excellent time management skills and ability to work independently
Strong team collaboration skills with professional, user-focused communication
Physical ability to lift up to 50 lbs.
QUALIFICATIONS
5+ years of hands-on IT experience in a corporate environment
A+, Network+ certifications preferred
Training in Microsoft Fundamentals preferred
Proficient typing (50 WPM preferred)
SCHEDULE & ON-CALL
Standard 40-hour work week (primarily Monday-Friday)
Occasional evening/weekend hours for projects
Rotational on-call weekends with the IT team
OTHER REQUIREMENTS
Ability to pass a drug test and background checks
Valid driver's license and reliable transportation
Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law.
Sam Leman Automotive Group - Building Relationships That Last.
IT Security Administrator (On-Site)
Technical support engineer job in Normal, IL
Alabama A&M University seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Systems and Security Administrator reporting directly to the Chief Information Security Officer. This position is responsible for the installation, configuration, maintenance, and security of all IT systems and networks within an organization. This role involves monitoring and managing both hardware and software systems to ensure maximum uptime, optimal performance, and protection from internal and external security threats. The administrator also designs, implements, and enforces security protocols and policies to safeguard sensitive information and ensure compliance with industry regulations.Duties and Responsibilities:
* Defines and updates security groups and security classes.
* Creates user accounts and assign users to groups in Banner and associated systems.
* Tests security group membership.
* Analyzes and audits security policies and procedures.
* Ensures delivery of high-quality service to end-users. Troubleshoots bugs to identify and fix root causes.
* Performs a periodical review of the security log table for security breaches.
* Configure and manage firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and other security tools to safeguard the network.
* Assist with endpoint device security (laptops, desktops, mobile devices) are protected with antivirus, endpoint detection and response (EDR) software, and encryption.
* Regularly monitor network traffic, logs, and system activity for unusual behavior or signs of security breaches.
* Manage access of sign-on (SSO), and other access control mechanisms to ensure only authorized users access sensitive data.
* Perform routine vulnerability assessments and patch management to address security weaknesses across systems and applications.
* Develop and implement incident response plans for managing security breaches or cyberattacks, including root cause analysis and remediation.
* Ensure compliance with industry regulations (e.g., GDPR, HIPAA, PCI-DSS, CMMC) by maintaining secure configurations and performing regular audits.
* Provide regular reports on system performance, security status, and incidents to management.
* Assist with IT policy review and development.
* Proficient in operating systems (Linux, Windows Server, mac OS, FreeBSD, Debian).
* Strong knowledge of networking protocols (TCP/IP, DNS, HTTP/S, DHCP, etc.).
* Familiarity with security tools such as firewalls, antivirus software, IDS/IPS, SIEM systems.
* Scripting skills in PowerShell, Bash, or Python for automation
* Typically, full-time, but may require weekends, after-hours work during emergencies, system upgrades, or maintenance windows.
* Other duties assigned.
Minimum Qualifications:
* Bachelor's Degree in Computer Science, equivalent work experience or IT related field and or equivalent work experience or related certificates.
* 3-5 years of experience in system administration and IT security.
* Experience with both on-premises and cloud-based infrastructure (e.g., AWS, Azure).
Preferred Certifications:
* CompTIA Security+ (or similar security certification).
* Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH) is a plus.
* Microsoft Certified: Windows Server or similar systems certifications.
* Cisco Certified Network Associate (CCNA) or other networking certifications are desirable.
Knowledge, Skills, and Abilities:
* Ability to work under pressure on multiple projects with minimal supervision and within multiple time constraints.
* Strong interpersonal and communication skill, both oral and written; proven experience in conflict resolution and collaborative problem solving.
* Ability to work in a fast-paced environment with multiple competing priorities.
* Ability to establish and maintain collaborative and harmonious working relationships with a variety of students, faculty, staff, and stakeholders.
* Commitment to a working environment that values a diverse academic experience, inclusive of students, faculty, and staff of various cultural, socioeconomic, and educational backgrounds.
* Ability to work with, articulate the needs and possess strong interpersonal skills to build exceptional rapport with university stakeholders including unit staff, subject matter experts, technical staff, administrators, faculty and students.
System Engineer
Technical support engineer job in Bloomington, IL
The Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Responsible for working through ticketing system to configure, implement, monitor, manage, and support all of clients IT environments including;
Windows workstations
Server hardware and server operating systems
Anti-virus/malware software and remediation
Email systems such as Office 365 and/or Exchange and SPAM Filtering
Network switches, firewalls and access points
Backup systems and data recovery
Administer and maintain end user accounts, permissions and access rights
Provide 3rd party vendor management assistance
Produce accurate documentation related to client environments and issue resolution
Ensure that Service Level Agreements are met for all customers
This role must also be able to;
Setup, deploy and replace Windows desktops and laptops
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Setup and install network equipment such as switches, firewalls and/or wireless access points
Setup, deploy, replace and support server hardware and Windows Server operating systems
Setup, deploy and support server virtualization such as; Microsoft Hyper-V and VMWare
Coach and mentor junior staff
Experience
Three to five years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols. Experience working with 3rd party vendors.
Education
College diploma or university degree in the field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.
Interpersonal Skills
Onsite Engineer must be customer service focused. This is a direct customer interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers. Collaboration with peers to problem solve and find the best solution and outcomes for clients is a must.
Work Conditions
This position will have local travel with 90% of time at client sites, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required. This role may require the ability to sit or stand for extended periods of time. The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.
**Salary based on experience**
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off immediately available upon hire
Vision insurance
Hybrid Schedule
GA Pre-professional - America Reads/America Counts - Fall/Spring 2024-25
Technical support engineer job in Normal, IL
GA Pre-professional - America Reads/America Counts - Fall/Spring 2024-25 Job no: 519028 Work type: On Campus
Title: GA Pre-professional - America Reads/America Counts - Fall/Spring 2024-25 Division Name: Academic Affairs Department: Financial Aid Office
Campus Location: Normal, IL
Job Summary
The Pre-professional graduate assistants are involved in the hiring process of tutors and ensuring that tutors are trained adequately to serve the community. They provide service to local families, working with school districts and after-school programs to identify students in need of program support. Duties include collaboration with local teachers to identify time slots needed and matching the availability of tutors along with the specific tutoring skills needed. Our GAs are also required to conduct site visits each semester to observe and evaluate each tutor, addressing any issues that arise. Duties also include gathering and compiling annual statistics that are provided to the Center for Civic Engagement and to the Provost Office in support of their annual report. Supervisory responsibilities include managing the weekly group chat with tutors, resolving issues and providing guidance and recommendations to tutors based on the group discussions.
Due to the nature of this program, the GA's complete administrative tasks for payroll processing each pay period, communicating with parents and teachers to validate the hours submitted and ensuring accurate submission of the tutors' time. This position provides GAs with mid-level supervisory experience. They encounter situations where they must use professional judgment in advising tutors in difficult situations, resolving matters that involve disgruntled tutors or families, analyzing policies and procedures of the program because of feedback from families and educators. These pre-professional positions work closely with the Program Coordinator in reviewing policies and procedures of the program and are involved in making recommendations of changes to the policies and procedures.
The Pre-professional graduate assistants serve as a resource to tutors and provide and secure additional resources for tutors, sometimes including assistance with developing lesson plans. GAs may also serve as a tutor for elementary students (from Preschool through 9th grade) in reading and/or math. Locations include the Illinois State University campus, local schools, public libraries, community centers, and after-school programs. GAs also perform other duties as assigned.
This position can be 28, 20, or 10 hours/week depending on need each term.
Salary Rate / Pay Rate
$1473-
Required Qualifications
1. Eligible for appointment as per the requirements in the Graduate Assistant Handbook which can be found at *****************************************************
2. Must be a degree-seeking graduate student at Illinois State University in Communication Sciences and Disorders, Education (all plans), Family and Consumer Science, Human Development, Nurse Practitioner, Psychology, and the Social Work/School Social Work program.
3. Experience with working with children (tutoring and/or mentoring).
4. Professional oral and written communication skills.
5. Proficiency with Microsoft Office products and ability to learn the ISU Student Information System.
6. Ability to perform tasks with limited supervision, attend to detail and remain organized.
7. Professional interpersonal skills for interacting with ISU faculty, staff, and students, as well as parents, school personnel, and children.
8. Ability to take initiative and creative control of an assignment and implement strategies to carry out the necessary tasks.
9. Ability to provide your own transportation for off-campus sites. The program assistant will tutor approximately 7-10 hours per week, enter bi-weekly posts in the tutor “group chat” website with the remaining hours spent completing administrative tasks.
10. Federal Work Study eligibility is required.
11. Must be registered for at least 3 credit hours during the summer semester.
Preferred Qualifications
1. The preferred applicant will be able to apply complex regulations and adjust to new tasks
2. Candidates with bilingual skills (fluency in Spanish) are also preferred. Program assistants with these skills will be expected to assist with in-person, email, and phone communication with Spanish-speaking families as well as translation of documents as needed.
Work Hours
1. The work hours are those in the posting for this position: Monday through Friday between 8:00 a.m. and 7:00 p.m., and Saturdays from 9:00 a.m. through 5:00 p.m. (These hours are optional for required tutoring placements. Graduate assistants could be scheduled to provide academic support during these times, if appropriate/approved by the Program Coordinator).
2. Graduate assistants are expected to cover office hours between 8:00 - 4:30 p.m., Monday through Friday. The Program Coordinator will create/update this schedule to meet the needs of the program. Schedules will not conflict with graduate assistants' class/program commitments.
Functional Expectations
1. Effectively communicate on a daily basis. 2. Remain at a workstation for extended periods.
Proposed Starting Date
August, 2024
Required Applicant Documents
Resume, Cover letter, Reference List
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Note: If you have not yet been assigned a University ID, but are interested in applying for this graduate assistantship, please proceed with the graduate assistant application process. For the first question regarding your University ID, simply enter in nine (9) zeros (e.g., 000000000).
You must be eligible for employment in the United States and at Illinois State University and/or for the number of hours required for the position.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held. International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work up to 28 hours per week when the university is not in session. Please contact the Office of International Student and Scholar Services for guidance on visa restrictions on work hours. The University cannot grant exceptions to visa status rules/laws.
Contact Information for Applicants
Adriana Reyes, *****************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/15/2024 Central Daylight Time
Applications close:
Employee Referral
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GA Pre-professional - America Reads/America Counts - Fall/Spring 2024-25 Opened07/15/2024 Closes DepartmentFinancial Aid Office The Financial Aid Office is hiring a Pre-professional Graduate Assistant for the America Reads/America Counts Program.
TEST Current Opportunities
GA Pre-professional - America Reads/America Counts - Fall/Spring 2024-25 Opened07/15/2024 Closes DepartmentFinancial Aid Office The Financial Aid Office is hiring a Pre-professional Graduate Assistant for the America Reads/America Counts Program.
Easy Apply