Technical support engineer jobs in Cheektowaga, NY

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business. The ideal candidate is a self-starter and "digital native" who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations. Key Accountabilities and Outcomes Key Responsibilities Technology & Tools Management * Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring). * Manage access, permissions, and vendor relationships. * Troubleshoot basic issues and coordinate with IT or vendor support. * Research and recommend new tools or upgrades to enhance team efficiency and effectiveness. Content & Channel Support * Assist in creating and publishing content across channels (intranet, email, digital signage, etc.). * Ensure tools and platforms are optimized for user experience and accessibility. * Partner with content owners to maximize reach and engagement. * Organize and manage creative assets and content libraries. Event Support * Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions. * Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues. Operations Support * Support daily team operations, ensuring smooth workflows and consistent execution. * Assist with project management, team planning tools and reporting dashboards. * Help document and maintain processes, templates and best practices. Measurement & Reporting * Help create dashboards and reports to track communication performance and engagement. * Maintain data quality and consistency across platforms. * Analyze survey feedback and engagement metrics to generate actionable insights. Knowledge, Skills, and Experience Qualifications | Skills | Experience Required * Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience) * 1-3 years of experience in communications, operations, project management, or technology support * Strong technical aptitude and ability to quickly learn new tools/platforms * Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities * Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI) * Highly organized and detail-oriented, with the ability to manage multiple priorities * Strong interpersonal skills and emotional intelligence * Experience supporting change management or training others on communications platforms * Natural collaborator and relationship builder who values team success Success in This Role Looks Like * Communications tools and processes are well-managed, enabling greater efficiency across team operations. * Platforms and technologies are fully leveraged to deliver impactful communications. * Reporting and insights drive continuous improvement. * The specialist is recognized as the "go-to" resource for communications technology and operational support. About Us Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection. Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $50,150.00 - $67,850.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Nearest Major Market: Buffalo Job Segment: Marketing Communications, Corporate Communications, Communications, Change Management, Marketing, Management

Join Our Team and Make a Difference Every Day Behavioral Support Consultant Pay: $54,000 - $60,000 Schedule: Monday - Friday, 8:00 AM - 3:30 PM, 37.5 hrs./week The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Fully paid school breaks (up to 8 weeks per year!) * Up to 12 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Tuition Reimbursement * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% contribution Your Impact as a Behavioral Support Consultant The Behavioral Support Consultant is responsible for providing clinical support through team consultation, behavioral assessments, and the development and implementation of behavior plans. They lead and guide Behavioral Support Technicians and collaborate closely with interdisciplinary teams to ensure effective behavioral interventions. * Provide data-based behavioral consultation to classroom teams * Complete behavioral assessments * Develop and write required reports * Measure student progress on interim behavioral protocols and behavior intervention plans and the reliability of treatment implementation * Train staff in best practice methods * Provide and oversee crisis intervention services for students * Ensure that IEP mandates are fulfilled * Maintain all records required * Conduct all duties, responsibilities, and daily activities in accordance with current best practice and ethical guidelines CERTIFICATES, LICENSES, REGISTRATIONS, Etc.: First Aid, CPR, and Strategies for Crisis Intervention and Prevention - Revised Instructor (SCIP-R) certification; fingerprint clearance through Office of Child and Family Services (OCFS) for individuals assigned to preschool units. Certification by the Behavior Analyst Certification Board as a Board Certified Behavior Analyst (BCBA) preferred. EDUCATION and/or EXPERIENCE: Bachelor's degree in special education, school psychology, or a related field; Master's degree preferred. Experience in developing and implementing behavioral support plans with developmentally disabled individuals using Applied Behavior Analysis methods.

FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects. RESPONSIBILITIES: * Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation. * Provide on-site and remote technical support to locations in and around the Buffalo, NY area. * Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues. * Install, configure, maintain and repair computer hardware, software and peripheral equipment. * Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management. * Assist with the management of mobile devices and mobile device monitoring. * Routinely read and interpret technical manuals and documents. * Assist with the maintenance and tracking of hardware, software and license inventory. * Provide basic technology training and education for workforce members. * Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve. QUALIFICATIONS: * Minimum 2 year degree in Computer Science/Information Systems or IT-related field. * Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred. * Candidate must possess excellent customer service skills. * Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly. * Demonstrated working knowledge and experience with Windows OS and MS Office Suite. Short-distance, same-day travel to program locations in and around the Buffalo, NY area. Some things you can look forward to: * Welcoming, team environment, that inspires you to thrive and be your BestSelf! * Rewarding work experience! * Generous paid time off * Flexible schedule * Various student loan forgiveness programs * Multiple and diverse health insurance options * Many other unique lifestyle & personal insurance options * Tuition reimbursement * CASAC certification tuition support * Professional license/certification renewal reimbursement * Defensive driving course reimbursement (if required for position) * Career growth and advancement opportunities * We look forward to telling you more!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

IT Systems Technician - Buffalo, NY Regular, Full Time Join DiVal Safety Equipment in our Buffalo, New York headquarters as a member of our dynamic and fast paced I.T. team. The focus of this position is to proactively maintain employee workstations and office hardware, as well as support employees in using technology to efficiently accomplish required business tasks. Duties and Responsibilities - Perform basic set-up and maintenance of user profiles, computers, printers, copiers, and other basic office hardware. Manage updates and anti-virus protection. Log and track deployment of all hardware in use and in storage. Act as the first point of contact for all technology-related issues. Receive, document, and respond to all requests. Take ownership of support requests. Promptly and effectively resolve basic requests related to computers, applications, printers, phones, and connectivity. Escalate as needed. Document and communicate repetitive issues to help identify training and technology needs. Promote continuous improvement within the department - submitting 6-9 improvements annually to maintain or improve system integrity. Skills and Requirements - Experience supporting and troubleshooting the following: Computers, printers, mobile devices and related office equipment Windows 10, Windows 11, Linux, Office 365, Edge and Chrome Windows Server experience. Network connectivity Experience with basic administration of Managed Switches. Experience with Active Directory/Group policy is a huge plus. Strong analytical and problem-solving skills Strong planning and organizational skills Good communication skills, both written and verbal Possess a positive attitude, a team player High School diploma/GED equivalent with 1+ years relevant experience or Associates Degree DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $60,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Job Description We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today. Compensation: $45,000 - $55,000 yearly Responsibilities: Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems Run security checks on all of our systems to ensure we are protected from cybersecurity threats Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support Use strong communication skills to make clients feel comfortable with their technology Be a team player to provide the absolute best experience to end-users Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise Qualifications: Top-notch customer service skills and driven to make our business succeed Skilled in communication, time management, and organization Expert-level Microsoft Office skills High school diploma or G.E.D. required, associate's degree in information technology or computer science is a bonus 2+ years experience in a professional IT setting Able to create detailed documentation for all tickets and SOPs Ability to simplify complex topics for end-users with varying skill levels About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

We are looking for an IT Help Desk Intern for Summer 2026! is fully in-person in Buffalo, NY and housing is not provided. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. Essential Job Functions 1. Accurately diagnose and resolve technical issues. 2. Effectively escalate issues to the appropriate resources when necessary. 3. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation. 4. Ability to prioritize work and exercise good judgement while managing multiple tasks. 5. Effectively communicate internally with other members of the IT team and with end users 6. Self-motivated and attentive to detail 5.7. Install, configure, and troubleshoot computer systems, hardware, and software 6.8. Follow established procedures and processes for computer maintenance 7.9. Research and recommend solutions for technical problems Educational Requirements • In progress degree in Information Technology, Computer Science, or related field Knowledge, Skills, and Abilities • Experience with Office 365 Software, Windows 10 & 11 Operating systems. • Basic troubleshooting skills with wireless and wired networks. • Basic PC Hardware Troubleshooting skills (Dell Experience a Plus) • Basic knowledge of PC Imaging and Software Installation Other Information “Participate in the reduction of risk and injury in the workplace by completing required job safety training, identifying workplace risks. Compliance to Safety Standards and Policy: Immediately informing manager, supervisor, and/or Team Leader of unsafe conditions, practices, incidents, and injuries.” Pay Range: $16.00 - $22.00 per hour Why Intern with Nissha Summer 2026? Kickstart your career with the Pathfinder Internship Program at Nissha Medical Technologies in Buffalo, NY! This hands-on opportunity is designed to provide students with real-world experience in a fast-paced, innovative manufacturing environment. As a Pathfinder Intern, you'll gain valuable skills, collaborate with industry professionals, and make meaningful contributions to our mission of advancing medical technology. Plus, you'll have the unique chance to participate in the PowerUp Tech Program with TechBuffalo, where you'll enhance your technical expertise, expand your professional network, and prepare for a thriving career in tech-driven industries. Join us and take the first step toward a bright future!

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

**Req ID:** 345613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). **Role Responsibilities:** + Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Diagnose and resolve software issues, operating system issues, and network issues + Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues + Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) + Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required Qualifications:** - 2+ years desktop and/or deskside experience - 1+ years customer service experience - Must have reliable personal transportation (Automobile) - Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred Skills:** - Solid client service skills - Strong knowledge of Windows operating system environment - A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required - Ability to physically perform general office requirements - Must be able to perform essential responsibilities with or without reasonable accommodations - Travel will be minimal and on an exception basis only - High School Diploma or equivalent - Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**

Job Description STRUCTURAL BUILDING SYSTEMS ENGINEER (BSE) II As a Building Systems Engineer, you are responsible for the design of building systems for projects across our practice areas, elevating their capabilities and creating a more sustainable world in the process. You would be part of a team whose structural engineering services are grounded in the use of advanced engineering techniques, diverse material selection and sustainability measures. What You'll Do Conduct code research in support of project development Research and apply current technology and stay abreast of new and upcoming technologies Analyzes reports, drawings, etc. to plan and design a project. Execute design calculations and quantity/cost estimates for buildings. Develop and prepare project specifications for structural building projects. Research code issues and develop educated strategies to satisfy code requirements. What You Bring to the Table Must Have: Bachelor's degree in Civil Engineering or a related field A minimum of eight (8) years of structural engineering experience AutoCAD/Revit experience Design program experience such as Enercalc, RISA, Bentley Structural System or equivalent required Professional Licensure Ability to interact effectively across organizational boundaries to achieve goals and meet deadlines What You'll Be Part Of As the Building Systems Engineer, you will be part of a team that provides mindful structural design for clients in healthcare, K-12 education, higher education, communities, municipalities, industrial sectors and more. What We Offer: CPL cares about your future with us! That's why we offer the following benefits to you and your family: Internal Mobility & Career Advancement Healthcare for you and your family including spouse coverage: Medical, Dental, Vision & Prescription insurances. Single Plans with 100% paid premium Flexible Time Off + 8 Holidays a year Retirement Savings Plan - Contribution from CPL to grow your retirement funds. Tuition Assistance: You may be eligible for continuing education assistance. Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt. Licensure Assistance Long-Term Disability Insurance Company/team member premium sharing Flexible Spending Account $5,000 dependent childcare annually paid 100% by team member pre-taxes. FREE Life Insurance and AD+D Insurance Voluntary Short-Term Disability Insurance WHAT DOES IT LOOK LIKE WORKING HERE? We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors. Collaboration - working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams. Family - celebrating others' successes, genuinely caring about the happiness and well-being of our team members and recognizing their own families as extensions of the CPL family. Fun - not taking oneself too seriously, fully understanding that fun at work is conducive to productivity. Inspiration - contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude. Integrity - doing what is ethically right and providing reliable follow-through on commitments. Ingenuity - seeking new opportunities and consistently identifying unexpected and practical ways to solve problems. The rate for this position generally ranges between 88K-133K $annually. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employees already in the role, as well as other considerations permitted by law. A potential new employee's pay history will not be used in compensation decisions. CPL is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CPL does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. CPL will not be responsible for any fees arising from the use of resumes submitted by recruiting professionals or agencies that do not have a current placement fee agreement with CPL. All initial communication with recruiting professionals or agencies must go through our Talent Acquisition Team. What

About the Job The Systems Engineer-Interface Engineer will support the C2BMC program and will primarily be responsible for authoring the development of ICDs and IDDs. Location Colorado Springs, CO or Huntsville, AL Some travel may be required. The Work You'll Do The Interface Engineer will lead in authoring the development of ICDs and IDDs. This includes establishing new interfaces between external elements, including sensors, and other Command and Control Systems. The Interface Engineer will ensure the ICDs and IDDs created are to appropriate standards required of the program. Additionally, it is expected that the Interface Engineer develop various behavioral diagrams to understand and document the requirements. The Interface Engineer will create requirements, captured in DOORS and at sufficient detail to provide clear understanding to the implementation teams. The Interface Engineer's primary responsibility will be developing and updating of multiple Interface Control Documents (ICDs) and Interface Design Documents (IDDs). Successful candidate will attend interface working group meetings with MDA customer and representatives of assigned external element engineering organization as well as support to program integration and test related efforts for the associated interface. Successful candidate may also be assigned to support other interface engineers in developing ICDs for other BMDS Elements, support requirements engineering, use case development, and logical architecture modeling tasks as SE department tasking requires. Successful candidate will support spiral leadership to assure interface artifacts and system assessment tasks required for the assigned sensor interface are completed when required. What You'll Bring * Bachelor's Degree with a minimum of 9 years of experience, or Master's Degree with a minimum of 7 years of experience * Active Secret Clearance required to start. * The successful candidate will have 9+ years professional experience in Systems Engineering or related discipline. * The candidate will have significant experience in authoring ICDs and IDDs that are DID compliant and to DoD Standards. * Must be able to function as part of an experienced team in developing systems engineering products and artifacts while adhering to the program Systems Engineering Management Plan (SEMP) and other processes. * Candidate must possess an understanding of systems engineering process and principles. * A successful applicant should have a proven track record of successfully applying system engineering principles to develop product solutions. * Candidates must have experience in requirements elicitation including the use behavior diagrams as an analysis tool to understand and decompose requirements. * Demonstrated Systems Engineering skills and experience with interface engineering including authoring of Interface Control Documents (ICDS) and Interface Design Documents (IDDS), to include: message definition and processing rules; message formatting (e.g. XML, VMF, et al); physical/network specifications and models, to include the ISO OSI model; physical/network topologies and devices; network protocols (e.g. TCP/IP, UDP, et al) is a must. * Requirements engineering, and development of behavioral models and diagrams including use cases, sequence diagrams, and activity diagrams are required. * Excellent communication skills, both written and oral are a must. Preferred * Experience with authoring Missile Defense System (MDS) ICDs and IDDs is highly desirable. * Experience in authoring Complex Command and Control Systems ICDs and IDDs is highly desirable. * Requirements engineering, to include experience working with IBM Rational's Dynamic Object Oriented Requirements System (DOORS) is highly desirable. * Risk Management Framework (RMF) -based cyber security, and experience with Agile or Iterative Development Methods are a plus. Salary Range: $120,000 - $163,000 Our Approach At SecureStrux, we are committed to core values that guide the way we work with one another and our clients. As a team member, you will Create Team Synergy, Drive Continuous Innovation, Deliver with Integrity, and have the Freedom to Own it. Our thriving company culture supports our employees as they seek to grow with us! What We Offer Between our virtual environment where you can evaluate recent technologies and enhance your skills, and a generous annual professional development stipend, you will join a team that enjoys working on leading-edge technologies for world-class clients. We offer a robust total compensation package that includes comprehensive health benefits to support you and your family, flexible time off, continuing education allowance, a donation allowance for charitable causes, and a matched 401k.

Job Description Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Holdings is seeking a Systems Engineer in Williamsville, NY or Chantilly, VA. The Systems Engineer who will use professional technology engineering skills and experience to maintain and enhance all network infrastructure, SaaS configuration and integration, application management, end user devices and general tier 2/3 end user support for Seneca Holdings and its business subsidiaries. This position leads in the planning and implementation of system design, architecture, provisioning, and maintenance that is consistent with the company workflows and processes, while following industry best practices and meeting compliance and security objectives. This team member is responsible for researching, testing, configuring, installing, troubleshooting, operating and repairing systems and company infrastructure solutions. The ideal individual for this role will need to demonstrate strong organizational and communication skills (written and verbal), as well as a passion for superior customer service we are known for. Must be a team player yet work constructively and independently as directed. The System Engineer is a consummate IT professional, detail oriented and self-motivated individual who excels at both successfully and efficiently solving end-user, departmental and Companywide IT problems as well as developing, implementing, and supporting business systems solutions Summary of Location and Hours: Hybrid Position - onsite in Williamsville, NY or Chantilly Virginia USA and telework as directed. Monday - Friday approximately 8:00 am to 5:00 pm EST. Most service is provided during normal business hours. Seneca Holdings and its subsidiaries supports employees and locations all over the world, in many time zones. Planned work schedules to include nights and weekends may be necessary. Requirements for on call support coverage and working hours are also possible. Responsibilities include, but are not limited to: Serve as a primary technical engineering contact and architect for managing Seneca Holdings enterprise SaaS (Software as a Service) Provide technical oversight, verification and validation, supportability and effectiveness analysis for Microsoft systems and for projects impacting Microsoft Systems (to include but not limited to the Office 365 Cloud suite and SharePoint) and supporting infrastructure Design, testing and implementation and operations of Single Sign On (SSO) solutions Design, test, configure, and install new systems and network equipment Identify and resolve SaaS connectivity, network and related integration system performance problems Maintain and update system documentation and diagrams Overseeing system vulnerability security management program Troubleshoot and solve SaaS, workstation and network related access problems Interface with external vendors, suppliers, consultants as necessary Participates in Disaster Recovery testing, planning and execution of the plans as needed. Participates in Security incident handling. Communicates reported or discovered issue trends, major security events and Information Security incidents with appropriate management staff, as soon as identified. Develop and implement Standard Operating Procedures for configuration, installation and support of technologies widely adopted across company Provide technical training sessions, 'lessons learned' for IT staff Ensures that system improvements are successfully implemented and monitored to increase efficiency Consistently prepare for and provide documented support for various audits throughout the year Identifying and leading positive change to evolve business processes Keep abreast of latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the Seneca Holdings and its subsidiaries Conduct all business in accordance with Seneca policies and procedures. All other duties as assigned Basic Qualifications: Microsoft Windows technical support Office 365 administration and troubleshooting experience including system implementation, management and documentation Software as a Service) SaaS integration experience (e,g, design, testing and implementing APIs) Corporate Microsoft SharePoint design, implementation and administration Network infrastructure administration of routers, firewalls, access points and switches and the like Strong written/verbal communication skills, critical thinking and problem-solving skills Hands-on support services in a help desk/service desk environment Desired Skills: BA/BS in computer sciences or related field, or equivalent years of experience At least 5 years of technical experience that is directly related to the duties and responsibilities specified Physical Activities & Requirements Must be able to remain in a stationary position for extended periods of time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer printer, etc. Requires repetitive motion associated with heavy computer use. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$70,000-$85,000 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

PCI Systems Engineer (Tech Ops) Are you a problem-solver who thrives on designing and supporting robust systems infrastructure? Join our team as a Systems Engineer and play a key role in shaping the backbone of mission-critical technologies. If you're ready to take on meaningful challenges, collaborate with talented peers, and make a measurable impact-this is the role for you. About PCI: PCI (********************* is a rapidly growing technology company dedicated to providing innovative IT solutions that empower businesses to thrive in the digital age. We foster a culture that values individual contributions, open communication, and a close-knit team environment. At PCI, we are committed to pursuing excellence, unlocking human potential, and building strong relationships with our clients and employees. PCI's commitment to you: As part of the Technical Operations team, you will design, develop, support, and maintain the organization's hosted systems infrastructure including client-facing assistance to define requirements and recommend technical solutions to help move the client's technology forward. You will develop, modify, test, and maintain the systems and make updates to system-related installation documentation. This role serves as a point of escalation for System Administration team for outages, issues and or change management support. Work is generally both independent and collaborative in nature and contributes to moderately complex aspects of a project. You might be a great fit if you have experience with: Working directly with clients for evaluation, technical discovery, and solution recommendations. Such as leading discovery sessions to assess infrastructure needs and proposing tailored cloud migration strategies. Azure Cloud technology stack: Deploying Azure Virtual Networks, configuring NSGs, and managing Azure AD-integrated services. Azure and on-prem networking: Designing hybrid network topologies, configuring VPN gateways, and troubleshooting routing between cloud and on-prem resources. On-premises infrastructure design and implementation: Building Hyper-V clusters, deploying Windows Server roles, and integrating with cloud services. Various SAN technologies: (NetApp, Nimble, TruStorage) Backup technologies - both physical and cloud-based: Managing Veeam and Barracuda for on-prem backup, configuring Azure Backup and Recovery Services Vaults, and ensuring compliance with retention policies and disaster recovery plans. IT service delivery: Working within queue(s), familiarity with Autotask PSA, Kaseya RMM, and Auvik Network Monitoring preferred. Additional skills we value: Mid-level networking expertise: Diagnosing VLAN and subnet issues, configuring DHCP scopes, and managing firewall rules for secure access. Experience supporting remote user environments: Troubleshooting VPN connectivity, deploying remote desktop solutions, and managing endpoint security for distributed teams. Familiarity with network monitoring and diagnostic tools: Using Wireshark or PRTG to identify latency issues or unauthorized traffic. Comfort with cloud identity and access troubleshooting: Resolving Azure AD sign-in issues, MFA lockouts, and conditional access misconfigurations. Microsoft modern workplace solution (Intune, Teams, Exchange Online, SharePoint Online): Implementing Intune compliance policies, managing Teams lifecycle, and configuring Exchange Online mail flow. Requirements : 2-year technical degree or equivalent work experience. Strong listening and communication skills with a friendly customer-focused attitude, as this role will have direct client interaction both virtually and in person at on-site client locations. Prior Enterprise MSP experience highly valued. Certifications Preferred: AZ-104, AZ-302, AZ-304, AZ-305, AZ-500, all M365 certifications. FLSA Category - Exempt, full-time Supervisory Responsibility - No Location - Buffalo, NY (On-site) Other Expectations - After-hours support when needed. Compensation : $85,000 -$110,000 annual salary

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum #LI-SV2 #LI-KUMARAN

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Job Summary As part of Rich's Smart Factory team, this role is responsible for designing, implementing, and maintaining complex computer systems and networks across multiple manufacturing facilities within the US and Canada. They work closely with other IT professionals, controls engineers, vendors, and operations teams to ensure reliable data flow and system performance across diverse manufacturing environments. The role involves hands-on deployment, troubleshooting, and support of systems and the underlying OT network infrastructure. This is a remote role in the US, with up to 50% domestic travel. Key Accountabilities and Outcomes * Design, implement, and maintain OT network solutions for asset connectivity (PLCs, HMIs, sensors, packaging/process lines) * Ensure reliable communication using industrial protocols such as Ethernet/IP, MQTT, OPC UA, and Modbus * Assist in the development and implementation of IT policies and procedures * Provide technical support and guidance to end users * Participate in system and network upgrades and migrations * Conduct system and network performance monitoring and optimization * Collaborate with cross-functional teams-including IT, controls, vendors, and operations-to deliver integrated solutions Knowledge, Experience and Skills Required: * 2-5 years of experience in operational technology, industrial networking, or systems engineering * Strong knowledge of OT networking standards, industrial protocols, and asset integration * Experience with system configuration, deployment, and troubleshooting in manufacturing environments * Excellent troubleshooting and problem-solving skills * Strong communication and collaboration skills, with the ability to interface with both technical and non-technical teams Preferred: * Bachelor's degree in electrical engineering or computer science * Experience with communication brokers (e.g., Kepware, Ignition, Aveva) * Understanding of cybersecurity principles in OT environments is beneficial #LI-NT1 #CORP123 COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $83,555.00 - $113,045.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). Role Responsibilities: * Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices * Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices * Diagnose and resolve software issues, operating system issues, and network issues * Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues * Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) * Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Required Qualifications: * 2+ years desktop and/or deskside experience * 1+ years customer service experience * Must have reliable personal transportation (Automobile) * Ability to physically perform general office requirements (ability to lift 50lbs) Highly Preferred Skills: * Solid client service skills * Strong knowledge of Windows operating system environment * A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required * Ability to physically perform general office requirements * Must be able to perform essential responsibilities with or without reasonable accommodations * Travel will be minimal and on an exception basis only * High School Diploma or equivalent * Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Holdings is seeking a Systems Engineer in Williamsville, NY or Chantilly, VA. The Systems Engineer who will use professional technology engineering skills and experience to maintain and enhance all network infrastructure, SaaS configuration and integration, application management, end user devices and general tier 2/3 end user support for Seneca Holdings and its business subsidiaries. This position leads in the planning and implementation of system design, architecture, provisioning, and maintenance that is consistent with the company workflows and processes, while following industry best practices and meeting compliance and security objectives. This team member is responsible for researching, testing, configuring, installing, troubleshooting, operating and repairing systems and company infrastructure solutions. The ideal individual for this role will need to demonstrate strong organizational and communication skills (written and verbal), as well as a passion for superior customer service we are known for. Must be a team player yet work constructively and independently as directed. The System Engineer is a consummate IT professional, detail oriented and self-motivated individual who excels at both successfully and efficiently solving end-user, departmental and Companywide IT problems as well as developing, implementing, and supporting business systems solutions Summary of Location and Hours: Hybrid Position - onsite in Williamsville, NY or Chantilly Virginia USA and telework as directed. Monday - Friday approximately 8:00 am to 5:00 pm EST. Most service is provided during normal business hours. Seneca Holdings and its subsidiaries supports employees and locations all over the world, in many time zones. Planned work schedules to include nights and weekends may be necessary. Requirements for on call support coverage and working hours are also possible. Responsibilities include, but are not limited to: Serve as a primary technical engineering contact and architect for managing Seneca Holdings enterprise SaaS (Software as a Service) Provide technical oversight, verification and validation, supportability and effectiveness analysis for Microsoft systems and for projects impacting Microsoft Systems (to include but not limited to the Office 365 Cloud suite and SharePoint) and supporting infrastructure Design, testing and implementation and operations of Single Sign On (SSO) solutions Design, test, configure, and install new systems and network equipment Identify and resolve SaaS connectivity, network and related integration system performance problems Maintain and update system documentation and diagrams Overseeing system vulnerability security management program Troubleshoot and solve SaaS, workstation and network related access problems Interface with external vendors, suppliers, consultants as necessary Participates in Disaster Recovery testing, planning and execution of the plans as needed. Participates in Security incident handling. Communicates reported or discovered issue trends, major security events and Information Security incidents with appropriate management staff, as soon as identified. Develop and implement Standard Operating Procedures for configuration, installation and support of technologies widely adopted across company Provide technical training sessions, ‘lessons learned' for IT staff Ensures that system improvements are successfully implemented and monitored to increase efficiency Consistently prepare for and provide documented support for various audits throughout the year Identifying and leading positive change to evolve business processes Keep abreast of latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the Seneca Holdings and its subsidiaries Conduct all business in accordance with Seneca policies and procedures. All other duties as assigned Basic Qualifications: Microsoft Windows technical support Office 365 administration and troubleshooting experience including system implementation, management and documentation Software as a Service) SaaS integration experience (e,g, design, testing and implementing APIs) Corporate Microsoft SharePoint design, implementation and administration Network infrastructure administration of routers, firewalls, access points and switches and the like Strong written/verbal communication skills, critical thinking and problem-solving skills Hands-on support services in a help desk/service desk environment Desired Skills: BA/BS in computer sciences or related field, or equivalent years of experience At least 5 years of technical experience that is directly related to the duties and responsibilities specified Physical Activities & Requirements Must be able to remain in a stationary position for extended periods of time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer printer, etc. Requires repetitive motion associated with heavy computer use. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$70,000-$85,000 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.