IT Support Specialist - I
Technical support engineer job in Paramus, NJ
Worldwide Logistics Inc., is looking for an IT Specialist Level I. As an IT Specialist, you'll be a member of a growing full-service IT support team. With an amazing opportunity to learn while supporting a global workforce.
Worldwide Logistics seeks an IT Specialist capable of quickly learning and adapting to challenges in our fast-paced, global industry. As an IT Specialist at Worldwide Logistics, you will be part of the frontline support team, primarily assisting domestic users across various North American sites. You will be responsible for handling support requests through our ticketing system, using various enterprise tools to administer, support, monitor, and maintain desktops, peripherals, network equipment, and servers. Besides managing helpdesk requests, this role also involves overseeing and maintaining assigned IT projects using our project management tools.
Responsibilities and Duties
Building, configuring, and troubleshooting workstations for new users
Installing operating systems and software applications
Creating users and general administration in Microsoft O365
Maintaining asset inventory for all hardware
Utilize a ticketing system to track and maintain workflow
Troubleshooting network connectivity
Qualifications and Skills
Required:
2 years of experience working on an enterprise Helpdesk or for an MSP
Experience installing operating systems and software
Experience building PCs
Experience with Enterprise Anti-virus systems
Familiarity with networking, switching and routing
Moderate to advanced MS Excel knowledge
Must have excellent written and verbal communication skills
Any experience with RMM and ticketing systems is highly desired
Must be a self-starter
May be required to work off-hours, weekends as needed, or potentially on a 2nd shift
What you'll get in return:
Competitive base salary
Medical, dental, and vision insurance for employees
401K Program to help you invest into your future
Flexible vacation time to promote a healthy work-life balance
Hybrid position - required 3 days in office. No exceptions.
22.00 - 26.00 per hour
Help Desk Analyst
Technical support engineer job in Port Washington, NY
Help Desk Analyst (L1-L2)
We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Location: Port Washington, NY (On-site) with 10-25% travel to regional sites
This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits
What You Will Do:
Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escalate advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to The Table:
5-7 years of hands-on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well-versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non-technical users
Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn
Excellent organizational skills including attention to detail and multi-tasking
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Onsite Level 2 Technical Support Specialist - Great Neck, NY
Technical support engineer job in Great Neck, NY
CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs.
In this role, you will:
Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients.
Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions.
Support and maintain EHR software, medical diagnostic equipment, and clinical review software.
Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune.
Assist the Project Engineering team with system deployments, upgrades, and implementations.
Utilize ConnectWise to manage service requests, document resolutions, and track time effectively.
Maintain detailed documentation of issues, solutions, and system configurations.
Participate in on-call rotation to provide after-hours support for critical client issues.
Escalate complex issues to Level 3 support when appropriate.
Provide excellent customer service and build strong relationships with clients.
Qualifications:
Minimum 2 years of experience in a Level 2 helpdesk or technical support role.
Experience with Windows 10/11, Office 365, and basic Active Directory tasks.
Working knowledge of Azure cloud services and Intune device management.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience with printer setup, peripheral troubleshooting, and mobile device support.
Familiarity with EHR systems and healthcare technology environments preferred.
Proficiency in remote and onsite support tools and techniques.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with ability to explain technical concepts to non-technical users.
Experience with ConnectWise or similar PSA/ticketing systems preferred.
Self-motivated with ability to work independently and manage time effectively.
Customer service oriented with a commitment to client satisfaction.
Valid driver's license and reliable transportation for travel to client sites across Long Island.
Availability for on-call rotation
CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
On call
Work Location: Onsite - Great Neck, NY
Computer Aided Design Support Engineer
Technical support engineer job in Tarrytown, NY
CAD Support Engineer
This is a key role within Mechanical Engineering, responsible for supporting the development and implementation of NX and Team Center applications. Candidate will: support R&D for new and improving products; generate/deliver NX training classes; conceptualize and design NX solutions for specific engineering challenges; creating NX best practices; support the entire NX/TC user comunity for Siemens NX and Team Center training and problem solving.
Responsibilities
• Develop best practices for existing NX applications
• Evaluate new NX applications and document best practices
• Train and Support Engineering staff for Siemens NX/TC CAD software
• Develop engineering training utilizing NX and adhering to industry best practices
• Develop/train MBD/PMI best practices
• Create deformable components including routing elements
• Develop new ways of working increasing engineers' efficiency
• Guide engineers on complex modeling/sketches, design layouts, advanced assemblies and other specifications.
• Supports cross-functional teams in a collaborative environment
Qualifications
• Bachelor of Science in Mechanical Engineering and/or 7-10 years of industry experience in product design, development, administration, support and training with Siemens NX CAD software
• 2-5 years' experience in Siemens NX CAD administration and support
• Expert level proficiency in Siemens NX 3D modeling, drafting, and assemblies
• Experience working with Simcenter, Motion, Variational Analysis, DFMPro
• Experience with MBD/PMI
• Proficient in Team Center PLM software
• Ability to generate CAD based training and deliver high level instructional classes
• Must have proficiency with Microsoft Office applications (Word, Excel, PowerPoint, etc…)
• NX/TC/Excel programming experience a plus
• Familiar with Check Mate, IMM, BCT aClass and DFMPro
• Strong written and oral communication skills
IT Cloud Administrator
Technical support engineer job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
Field Support Engineer
Technical support engineer job in Paramus, NJ
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Full-Time Employment with CLIENT
Work Type: 100% Onsite
A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities:
Field Support (50%):
• Provide onsite support for desktops, laptops, peripherals, and mobile devices.
• Perform break/fix repairs, imaging, device deployments, and refresh cycles.
• Troubleshoot OS, software, VPN, and network connectivity issues.
• Support printers, AV, conference rooms, and other onsite systems.
• Maintain accurate documentation and asset inventory.
Nexthink / Systems Analyst (50%):
• Configure Nexthink dashboards, alerts, and investigations.
• Analyse endpoint performance and user experience data.
• Identify trends and recommend proactive improvements.
• Create reports and automate monitoring insights where possible.
• Assist with incident correlation and digital experience optimization.
Required Skills:
• 3-5+ years of desktop / field support experience.
• Strong hands-on troubleshooting across Windows/mac OS.
• Experience with Nexthink (configuration, analysis, dashboards, or investigations).
• Familiarity with ServiceNow or similar ticketing tools.
• Excellent communication and customer service mindset.
• Ability to handle physical hardware tasks.
Preferred Qualifications:
• Nexthink certifications.
• PowerShell/Python scripting exposure.
• Enterprise or multi-site support experience.
End User Support
Technical support engineer job in Lodi, NJ
The End User Support Analyst provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets.
Essential Duties:
Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA's
Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
Accountable for maintaining hardware related output queues (incident, service request, change management)
Responsible for in-depth troubleshooting of hardware related problems
Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
Responsible for assist in the development/maintaining of best practices and procedures for the team
Accountable for on-call support for incidents within the organization
Responsible for performing duties following all safety guidelines and corporate policies
Responsible for performing additional duties as assigned
Education Required:
High School Graduation or equivalent required
Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred
Skills Required:
The type of experience required to effectively perform the essential functions and responsibilities of this position are:
2 years of related IT experience supporting Microsoft based operating systems
Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
Advanced troubleshooting and multi-tasking skills
Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
Understanding of Group Policy deployments
Basic familiarity of DHCP and DNS
Working knowledge of help desk software and ticketing in general
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to deal with customers in a friendly, professional manner
Ability to work independently and be self-driven with a distributed team
Customer service orientation with the drive to see issues through to completion
Proficiency in English with strong oral and written communication skills
Strong organizational skills
Travel Required:
Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe
CFS Brands:
Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.
CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.
CFS BRANDS's core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country's best-known restaurant franchises.
CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world's most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.
More information on CFS BRANDS can be found at ****************** The Jordan Company website is *************************
CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Solution Engineer
Technical support engineer job in White Plains, NY
Title: Solution Engineer
Duration: 12 months contract
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Position Summary
This transformation impacts Finance & Accounting, Human Resources, Strategic Supply Management (SSM) and IT departments. The goal is to implement a composable ERP systems that integrates all business functions, including finance, operations, and human resources, into a unified platform.
Key Responsibilities
Support services for a range of ongoing projects such as the eGRC SaaS Migration, HR Connect, and SharePoint 2016 migrations.
Develop and maintain governance documentation, technical architecture, and solution blueprints to guide the effective implementation and evolution of these projects.
Work closely with project teams and stakeholders to understand their needs, provide technical expertise, and ensure that all solutions are aligned with organizational goals and industry's best practices.
Create and maintain detailed documentation and ensure compliance with relevant standards and policies to guarantee the stability and performance of these critical systems.
Conduct thorough analysis of client/user requirements, design, develop and test the software to meet defined specifications including the ability to uncover, comprehend, and document complex business requirements, challenges, and processes.
Develop designs, layouts, and documentation to identify project requirements and how specific aspects will be integrated cohesively.
Required Qualifications and Skills
BA or Equivalent in computer science or related field.
5-7 Years of designing and architecting technical solutions.
Excellent communication skill.
Knowledge of a wide variety of systems and technical platforms from infrastructure to AI.
Experience of identifying and selecting software solutions to business needs including Commercial of the Shelf (COTS), SaaS and PaaS applications.
Knowledgeable in advanced concepts of cloud computing, datacenter consolidation, IT infrastructure services, cyber security, data management services, etc.
Knowledge of advanced network administration and security principles and practices related to architecture.
Advanced knowledge of most industry-standard solution engineering, application architecture and systems integration approaches and concepts.
Preferred Qualifications
Cloud fundamentals (Azure, AWS, GCP) certification preferred.
Core Competencies
Proactive and resourceful with a problem-solving attitude.
Ability to identify, analyze, and resolve complex security and compliance issues.
Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse teams.
Equal Opportunity & Inclusion Statement
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply
Application Process
Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us-we are happy to assist.
Join Us
At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.
Entry Level Datacenter/ Hardware/ Network Technician
Technical support engineer job in Orangeburg, NY
Data Center Hardware/Operating System Technician (Consultant)
ONSITE ROLE, NEED LOCAL CANDIDATES
MULTIPLE POSITIONS!!
onsite, Should be flexible to work onsite at any one of these locations (Rotational)
Duration: 12 Months Contract
Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate)
W2 Need candidates authorized to work for any employer; cannot sponsor
MULTIPLE POSITIONS
Experience: 1 year
Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading.
Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.
Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours
We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation
You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder
We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS
System Engineer 2
Technical support engineer job in Valhalla, NY
The Systems Engineer Level 2 (SE2) position is a highly motivated team player with excellent interpersonal skills. The SE2 position is exempt and will work onsite 5 days per week at our client location in Valhalla, NY. You will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.
RESPONSIBILITIES
Troubleshoot and resolve desktop, server, and line of business application incidents
Complete move/add/changes of client workstations/servers
Resolve escalated issues from the L1 team members
Train and guide clients in software and hardware usage
Collaborate with other departments to solve complex issues
Tasks assigned by leadership
Keep an eye on expiration of any software and hardware for your customer and recommend replacements
Travel to local customer sites to preform onsite work when needed
SKILLS REQUIRED
Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
Ability to identify and troubleshoot InTune issue; modify existing InTune policies
Exchange/Office 365
Understand mail flow from sender to recipient
Update/change Send & Receive Connectors
Legal Hold/eDiscovery/Compliance
Creating new Transport rules
Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
Basic understanding of network routing including the difference between dynamic & static routing
Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
SQL knowledge
RBL checks, contacting vendors to fix
Basic knowledge of SQL services, servers, and different SQL applications
Ability to troubleshoot SQL Server service issues
Troubleshoot ODBC and determine if issues are server or client-side
Basic understanding of SAN technology and ability to patch
Be able to check NAS functions
Perform file-sharing operations
Basic knowledge of iSCSI/FibreChannel
Modify current scripts
Office Deployment Tool
File share/SharePoint
Basic understanding of folder inherence
Ability to create and modify file permissions
Ability to identify and perform basic troubleshooting
Create/Manage SharePoint sites
JOB REQUIRMENTS
High School diploma
Minimum of 4 years of work experience in a Help Desk role
CompTIA A+/Network+ or equivalent experience
Own and maintain a personal vehicle for onsite travel, when needed
Complete Technical understanding and expertise in the following:
Windows Desktop
DNS functionality
Mail flow diagnostics
VPN support
File server support
RDS environment support
Active Directory support
Solid customer service, communication, and organizational skills
Ability to work under tight deadlines and shifting priorities
Occasionally work past scheduled work hours to complete work tasks
Including occasional nights and weekend work as needed
Participate in a rotating on-call schedule
Reliable and punctual
MCSA certification is a plus
Network (Sophos, SonicWALL, Cisco) certifications are a plus
Apple OSX knowledge is a plus
WHY ANATOMY IT?
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
THE COMPANY
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.
BENEFITS
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer - and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Azure Network Engineer
Technical support engineer job in Mahwah, NJ
Title: Azure Network Engineer
Duration: FTE/Permanent
Salary: 120-140k
We are seeking an experienced Azure Network Engineer with strong expertise in Palo Alto Networks technologies to design, deploy, and manage secure, high-performing network infrastructure across a hybrid cloud environment. This role focuses on building and supporting a scalable Azure networking solution while ensuring seamless integration with Palo Alto firewalls and security services.
Key Responsibilities:
Design, implement, and maintain secure and resilient network architecture using Microsoft Azure networking service (VNets, NSGs, VPN Gateways, ExpressRoute, Azure Firewall, Load Balancers) and Palo Alto Network platform (NGFW, Panorama, Prisma Access, SD-WAN).
Configure and manage security policies, NAT rules, VPNs (IPSec/SSL), and advanced routing across cloud and on-prem environments.
Deploy and manage Azure network components including Application Gateway, Azure Front Door, Traffic Manager, and DDoS protection.
Develop and enforce Zero Trust and micro-segmentation strategies integrated with Azure Active Directory and role-based access controls.
Monitor and optimize network performance, connectivity, and security using Azure Monitor, Network Watcher, Azure Sentinel, and Palo Alto monitoring tools.
Troubleshoot complex network and security issues across a hybrid infrastructure and implement permanent resolutions.
Support migrations and connectivity between on-premises data centers and Azure cloud environments.
Maintain detailed network design documentation, operational procedures, and configuration standards.
Collaborate with infrastructure, security, and cloud engineering teams to ensure network reliability, scalability, and compliance with organizational standards.
Stay current with evolving Azure and Palo Alto technologies, continuously enhancing technical knowledge through training and certification.
Support internal lab environments for testing, validation, and proof-of-concept development.
Skills & Experience Requirements:
Minimum 4 years of hands-on experience in enterprise network engineering or cloud network administration.
Strong knowledge of Azure networking (VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers, Azure Firewall).
Expertise with Palo Alto Networks firewalls and related technologies (NGFW, Panorama, Prisma Access, SD-WAN).
Solid understanding of IP routing protocols (BGP, static routing, NAT) and tunneling/encryption protocols (SSL/TLS, IPSec, GRE).
Experience integrating Azure AD, MFA, and authentication technologies such as RADIUS and LDAP.
Proficiency in managing certificates, PKI, and secure communication channels.
Familiarity with infrastructure automation or scripting for network configuration (PowerShell, Terraform, or ARM templates preferred).
Excellent troubleshooting, analytical, and communication skills with the ability to work collaboratively across technical teams.
Experience with other security or networking platforms such as Fortinet, Check Point, or AWS networking is a plus.
Modern Palo Alto and Microsoft certifications required
Network Engineer
Technical support engineer job in Franklin Lakes, NJ
We are seeking a skilled and motivated Network Engineer with strong expertise in switching and routing, and a foundational understanding of cloud technologies. This role is critical to supporting and optimizing our enterprise network infrastructure while enabling cloud-integrated solutions.
Key Responsibilities
Design, implement, and maintain enterprise-level LAN/WAN infrastructure.
Configure and troubleshoot Layer 2/3 network devices including switches, routers, and firewalls.
Monitor network performance and ensure system availability and reliability.
Collaborate with cloud teams to support hybrid network environments (AWS, Azure, or GCP).
Lead F5 Program
Document network configurations, changes, and procedures.
Participate in on-call rotation and provide Tier 2/3 support for network issues.
Required Skills & Qualifications
3-5+ years of hands-on experience in enterprise networking.
Strong knowledge of routing protocols (OSPF, BGP, EIGRP) and switching technologies (VLANs, STP, EtherChannel).
Experience with Cisco, Juniper, or similar network platforms.
Basic understanding of cloud networking concepts (VPC, VPN, Direct Connect, ExpressRoute).
Familiarity with network monitoring tools (SolarWinds, Wireshark, etc.).
CCNA or equivalent certification preferred.
Strong F5 Knowledge
Nice to Have
Exposure to SD-WAN, network automation (Python, Ansible), or cloud certifications (AWS/Azure Fundamentals).
Experience with DDI (DNS, DHCP, IPAM) solutions like Infoblox.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Ability to work independently and in a team-oriented environment.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Network Engineer
Technical support engineer job in Ridgewood, NJ
The Role
We are looking for a Network Engineer to join our IT team to handle the design, implementation, and maintenance of our internal and client-side network infrastructure. You will play a key role in ensuring the stability, security, and performance of our networks, enabling us to deliver exceptional service to our clients and support our internal operations effectively.
You should be comfortable with everything from troubleshooting network issues to supporting end-user systems, and contributing to network improvements within the company and on our deployed microgrids.
This role will report to our Senior Manager of IT and be based at our HQ in Ridgewood, NJ, with travel up to 20% of the time.
Key responsibilities will include:
Network Design & Implementation:
Plan, design, and implement network solutions for both internal use and client sites, utilizing routers, switches, firewalls, wireless access points, and other network devices.
Conduct on-site client assessments to understand their needs and develop tailored network architectures.
Ensure network designs meet performance, security, and scalability requirements, incorporating redundancy and future-proofing best practices.
Network Maintenance & Optimization:
Proactively monitor network performance, analyze metrics, and identify areas for improvement.
Perform regular maintenance and optimization of network devices and services to ensure reliability and maximize throughput.
Security & Compliance:
Implement and maintain network security best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
Ensure the security of both internal and client systems, adhering to industry regulations.
Troubleshooting & Support:
Provide Tier 1/2/3 support for network-related issues, resolving escalated or complex problems remotely and on-site at client locations.
Respond to inbound support requests, collaborating with the help desk to address and resolve network incidents promptly.
Work with vendors and service providers to address outages and equipment failures effectively.
Documentation & Reporting:
Maintain comprehensive network diagrams, standard operating procedures (SOPs), and configuration records.
Generate reports on network health, capacity planning, and performance trends to support strategic decision-making.
Collaboration & Stakeholder Engagement:
Collaborate effectively with the Sr. IT Manager and team leads to align network strategies with business objectives.
Participate in cross-functional teams to evaluate and integrate new technologies, expanding and upgrading infrastructure as needed.
The Ideal Candidate
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience in network engineering or a similar role.
Professional certifications (e.g., CCNA, CCNP) are strongly preferred.
In-depth knowledge of routing protocols (e.g., BGP, OSPF), switching technologies (VLANs, STP), and firewall configurations.
Familiarity with SCADA devices, FortiGate firewalls, and Teltonika modems is highly desirable.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and logging systems (SIEM solutions).
Familiarity with cloud networking environments (AWS, Azure, or GCP) is a plus.
Strong troubleshooting skills to diagnose and resolve network issues in both on-premise and client-site environments.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders, including clients.
Detail-oriented with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
Team player with a collaborative mindset and a customer-focused approach.
Willingness to travel to US-based client sites as necessary.
Ability to participate in an on-call rotation when required.
This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales' employees include:
Do the Right Thing
Act Like an Owner
Hustle
Demand Results
Go Together
Evolve or Disappear
We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids
Scale Microgrids (“Scale”) is a fully integrated distributed energy platform focused on designing, implementing, and financing innovative distributed clean energy solutions. Through its leading technical expertise and access to scale capital, Scale helps its customers transition to a decentralized energy future by providing and financing sustainable, cost-effective, and resilient power solutions. Scale has its own proprietary microgrid solution, which provides customers with cheaper, cleaner, and more reliable power, and also partners with third-party developers to acquire and/or finance a broader range of distributed energy assets.
Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit ********************************
About EQT
EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit *********************
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Assistant Media & Technology Support Manager (76006)
Technical support engineer job in New Rochelle, NY
The Associate Media and Technology Support Manager play a key role in supporting academic and administrative technology services across campus. This position assists in managing daily operations related to classroom technology, media services, and end-user support. The Associate Manager also contributes to the planning, deployment, and adoption of new tools-including emerging technologies such as AI-to enhance teaching, learning, and university operations.
Media & Classroom Technology Support
* Oversee the maintenance, setup, and support of AV systems in classrooms, conference rooms, and event spaces.
* Coordinate troubleshooting and support for classroom technology and hybrid teaching solutions.
* Support lecture capture, live streaming, and video conferencing platforms (e.g., Zoom, MS Teams).
* Serve as a point of contact for academic departments on instructional technology and AV needs.
* Provide training and guidance to faculty and staff on the effective use of media and digital tools.
* Assist with planning and implementation of classroom technology upgrades.
* Work closely with AV vendors to ensure that break-fix SLAs are being met.
* Document ongoing classroom technology issues and assist with rescheduling of rooms.
Help Desk & Desktop Support
* Assist in supervising help desk operations, ensuring timely and effective resolution of technical issues.
* Support ticket triage, escalations, and root cause analysis.
* Deploy computers to new hires and assist with computer refreshes.
* Train and mentor student workers or entry-level support staff.
Media Technology & Event Support
* Oversee the planning, deployment, and technical support of media technology for university events, classrooms, and special functions.
* Manage the reliable operation of audiovisual systems, video conferencing platforms, lecture capture, and live streaming equipment across campus venues.
* Coordinate with Media and Technology support team to deliver high-quality support for academic lectures, administrative events, student programs, and hybrid engagements.
* Lead the team responsible for on-site setup, real-time troubleshooting, and post-event follow-up.
* Maintain awareness of emerging media and presentation technologies to ensure the university remains innovative, competitive, and equipped to meet evolving academic and event delivery needs.
Research & Special Projects
* Conduct research and evaluate emerging technologies to support institutional goals. Lead or participate in special projects and strategic initiatives as assigned by IT leadership, contributing technical expertise and project management support as needed.
* Other duties as assigned.
Managed IT Support Specialist
Technical support engineer job in Ridgefield, CT
Job Description
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
IT - 1311
Technical support engineer job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
Server & Network Administrator - Bilingual (English/Korean)
Technical support engineer job in Ridgefield Park, NJ
For More Open Positions Visit us at: ********************************** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
The Server and Network Administrator works closely with the customers, developers, and application operators and is responsible for creating direction, planning, implementing, and managing servers and networks to facilitate and support the application developers and maintenance personnel. Provide guidance and mentorship to the development and operations teams, offering a high level of support and best practice knowledge to application administrators and developers. The Server and Network Administrator is responsible for ensuring high levels of uptime and availability, and in addition, evaluates and advises on all technology components, such as software and hardware capabilities for servers, networks, systems, and applications.
Responsibilities:
Lead the integration of various complex enterprise-level servers and networks
Manage and administer servers and networks to ensure system integrity
Plan, design, and implement identified special technology projects
Installing, configuring, and maintaining network hardware (like routers, switches, and firewalls) and software, ensuring network security and performance, troubleshooting connectivity issues, managing user accounts and permissions, performing backups and disaster recovery, and documenting network systems
Oversee the evaluation of system and network performance and recommend improvements
Coordinate the troubleshooting and support calls with internal software engineers and application operators
Manage the preparation of technical and functional documentation for required systems
Implement all servers and network hardware, and system-related security patches and OS upgrades when it is needed
Apply the configurations and security patches to all network devices, such as the routers, firewalls, and switches
Coordinate the completion of Standard Operating Procedures for relevant servers, network hardware, and systems
Perform root cause analysis of complex server system problems and provide corrective action
Proactively monitor backups and server logs
Work through alerts raised by alert software for proactive fixing
Work with a change control policy on any changes
Compile daily, weekly, and monthly reports for the corresponding team leader
Execute duties in accordance with ITIL framework guidelines
Participate in regular and irregular customer/staff meetings, staff training programs, and supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested
Work with the IT Manager to identify single points of failure and to work out Disaster Recovery plans
Make recommendations to the team leader for improving systems and processes
Stay abreast of the latest technology and work with the team leader on potential upgrades
Perform and support other tasks as identified by the Technology Manager
Salary: $65,000 - $68,000/yr. (D.O.E)
Qualifications
Bachelor's degree in computer science, engineering, or a related field
No limitation to work in the United States without a visa sponsorship
5+ years of server & network admin experience
Extensive knowledge and hands-on experience in Windows, Linux, and UNIX operating systems
Extensive knowledge and hands-on experience in managing servers and networks in cloud and virtual machine environments
Strong knowledge of network hardware and software (routers, switches, firewalls, VPNs, VDI, MPLS)
Proficiency in network monitoring tools and troubleshooting methodologies
Understanding of network security best practices
Excellent problem-solving and analytical skills
Familiarity with different types of networks, including LANs, WANs, VPN, MPLS, VDI, and cloud-based systems
Solid knowledge of performance Improvement best practices
Willingness to build professional relationships with staff and customers
Professional certification, such as CISSP, CCNA, or CCNP
Excellent communication, motivational, and interpersonal skills
Prefer a Korean English bilingual, but not mandatory
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Server & Network Administrator - Bilingual (English/Korean)
Technical support engineer job in Ridgefield Park, NJ
For More Open Positions Visit us at:
**********************************
Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
The Server and Network Administrator works closely with the customers, developers, and application operators and is responsible for creating direction, planning, implementing, and managing servers and networks to facilitate and support the application developers and maintenance personnel. Provide guidance and mentorship to the development and operations teams, offering a high level of support and best practice knowledge to application administrators and developers. The Server and Network Administrator is responsible for ensuring high levels of uptime and availability, and in addition, evaluates and advises on all technology components, such as software and hardware capabilities for servers, networks, systems, and applications.
Responsibilities:
Lead the integration of various complex enterprise-level servers and networks
Manage and administer servers and networks to ensure system integrity
Plan, design, and implement identified special technology projects
Installing, configuring, and maintaining network hardware (like routers, switches, and firewalls) and software, ensuring network security and performance, troubleshooting connectivity issues, managing user accounts and permissions, performing backups and disaster recovery, and documenting network systems
Oversee the evaluation of system and network performance and recommend improvements
Coordinate the troubleshooting and support calls with internal software engineers and application operators
Manage the preparation of technical and functional documentation for required systems
Implement all servers and network hardware, and system-related security patches and OS upgrades when it is needed
Apply the configurations and security patches to all network devices, such as the routers, firewalls, and switches
Coordinate the completion of Standard Operating Procedures for relevant servers, network hardware, and systems
Perform root cause analysis of complex server system problems and provide corrective action
Proactively monitor backups and server logs
Work through alerts raised by alert software for proactive fixing
Work with a change control policy on any changes
Compile daily, weekly, and monthly reports for the corresponding team leader
Execute duties in accordance with ITIL framework guidelines
Participate in regular and irregular customer/staff meetings, staff training programs, and supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested
Work with the IT Manager to identify single points of failure and to work out Disaster Recovery plans
Make recommendations to the team leader for improving systems and processes
Stay abreast of the latest technology and work with the team leader on potential upgrades
Perform and support other tasks as identified by the Technology Manager
Salary: $65,000 - $68,000/yr. (D.O.E)
Qualifications
Bachelor's degree in computer science, engineering, or a related field
No limitation to work in the United States without a visa sponsorship
5+ years of server & network admin experience
Extensive knowledge and hands-on experience in Windows, Linux, and UNIX operating systems
Extensive knowledge and hands-on experience in managing servers and networks in cloud and virtual machine environments
Strong knowledge of network hardware and software (routers, switches, firewalls, VPNs, VDI, MPLS)
Proficiency in network monitoring tools and troubleshooting methodologies
Understanding of network security best practices
Excellent problem-solving and analytical skills
Familiarity with different types of networks, including LANs, WANs, VPN, MPLS, VDI, and cloud-based systems
Solid knowledge of performance Improvement best practices
Willingness to build professional relationships with staff and customers
Professional certification, such as CISSP, CCNA, or CCNP
Excellent communication, motivational, and interpersonal skills
Prefer a Korean English bilingual, but not mandatory
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Jr. Systems Engineer - Dedicated
Technical support engineer job in Stamford, CT
Jr. Systems Engineer Reports to: Client Technology Manager Type: Full-Time Hourly, Non-Exempt
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. This position is classified as a 100% dedicated onsite role reporting to a client's office in Stamford. A great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers. You will be an extension of Atlas Support Team on premises with the client and directly supporting their user base and infrastructure.
Responsibilities:
Perform IT Support services to users onsite
Use of a ticketing system to manage support queries
Maintain documentation and comply with rules and guidelines of the organization
Adherence to strict change control procedures
Requirements:
The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
Strong verbal and written communication skills, responsibility, and follow-through
Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
Basic understanding of networking concepts
Periodic travel to customer office locations within the metropolitan area will be required
The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.
Desirable Qualities:
Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
Experience working in an MSP environment
Support of Sophos or similar product for endpoint threat management
Basic understanding of virtualization platforms such as VMware or Hyper-V
Experience utilizing the ConnectWise suite of products
Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Auto-ApplyJr. Systems Engineer
Technical support engineer job in Englewood Cliffs, NJ
Job Details Headquarters - NJ - Englewood Cliffs, NJ Internship $20.00 - $20.00 Hourly Up to 25% Professional ServicesDescription
We are looking for individuals with a passion for technology and the desire to work in a team environment with many talented technology professionals. Network Doctor is an IT managed services firm where company culture and teamwork is a part of our DNA. Successful interns will develop a tremendous amount of real-life experience in network administration, technology solutions, client communications, and business automation.
Our firm provides IT support for businesses in the NY-metro area, working with hundreds of businesses across a diverse range of industries. Internships typically run +/-6 months. Employment opportunities may ensue depending on your success in the position and employment availability at the end of the internship period. The candidate should be a motivated individual looking to work in a fun, young and fast-paced atmosphere. Responsibilities will be diverse and require personal judgment. The future team member would work from our Englewood Cliffs, NJ office daily and when needed travel onsite to our clients.
Job Responsibilities and Duties
Provide technical support to clients via phone, email, via remote assistance as well as onsite.
Assist with the installation, configuration, and maintenance of hardware and software systems.
Monitor and troubleshoot client networks, servers, and infrastructure components.
Collaborate with senior engineers to implement IT solutions tailored to clients' needs.
Assist with documentation, including network diagrams, system configurations, and client communications.
Participate in team meetings, training sessions, and professional development activities.
Qualifications
This job absolutely requires the following - do not apply if you don't have:
Strong interest in IT, networking, and systems administration.
Basic knowledge of Microsoft Windows Server, Active Directory, and Office 365.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work well independently and as part of a team.
Must be organized, detail oriented, and responsible
You're probably right for this job if you have:
Pursuing a Bachelor's degree in Computer Science, Information Technology, or related field.
Industry certifications like CompTIA A+, Network+, Microsoft AZ-900.
Customer service experience