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Medical Support Specialist/ Intake Nurse- Bilingual Spanish/English (EMT-P)
Biolife Plasma Services 4.0
Technical support engineer job in Dallas, TX
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About BioLife Plasma Services
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
How you will contribute
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.
What you bring to Takeda:
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
Currently licensed or certified in the state where responsibilities will be assigned: EMT-Paramedic
Current Cardiopulmonary Resuscitation (CPR) and AED certification
Fulfill state requirements (in state of licensure) for basic IV therapy
Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
Two years in a clinical or hospital setting
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - TX - Dallas - Belt
U.S. Hourly Wage Range:
$23.85 - $32.79
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
LocationsUSA - TX - Dallas - BeltWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Job Exempt
No
$23.9-32.8 hourly Auto-Apply 1d ago
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IT Support Specialist
Paladin Consulting 4.6
Technical support engineer job in Fort Worth, TX
Westlake, TX
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support
Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
Support and maintain endpoints with respect to antivirus and security policies.
Provide support for Sales and Field teams located across the US and Canada.
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE.
Recommend small automation improvements using AI-assisted workflows.
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
Use EasyVista for ticketing, documentation, and asset tracking.
Maintain accurate user, device, and software documentation.
Assist with audit readiness and ensure traceability of regulated IT activities.
Technical Skills:
Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada.
Operational Knowledge:
Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
$40k-71k yearly est. 1d ago
IT Support Specialist - Construction - up to $100k
Andersen James Group
Technical support engineer job in Fort Worth, TX
IT Support Specialist - Construction
Up to $100k salary
A growing construction contractor is hiring an IT Support Specialist to support office staff and field teams across multiple project sites. This role is ideal for someone early in their IT career who already understands construction environments and wants more ownership, exposure, and responsibility.
You will handle day-to-day IT support, user training, and system setup, while helping improve how technology is used across the business.
Fluent Spanish speakers required.
What You'll Be Doing
Provide IT support for office and field employees
Set up and support laptops, tablets, phones, and jobsite devices
Troubleshoot Microsoft 365, logins, permissions, and basic network issues
Manage user access across construction software platforms
Support multiple project sites with remote and in-person IT help
Train new hires and existing staff on company systems and tools
Create simple training guides and onboarding materials
Assist with rollout and adoption of new technology and AI tools
Provide bilingual IT support and training (English / Spanish)
Visit jobsites when hands-on support is needed
What You'll Need
2+ years of IT support experience
Experience supporting a construction or field-based business
Comfortable working with multiple project sites and teams
Strong Microsoft 365 experience
Familiarity with construction software is a plus
Interest in AI tools and new technology
Fluent in English and Spanish (spoken and written)
Valid driver's license
What's On Offer
Long-term role with a stable construction contractor
Hands-on IT position with real responsibility
Exposure to field operations and project sites
Opportunity to grow with the business as systems expand
Supportive environment with room to develop your career
IT Support Specialist - Construction
Up to $100k salary
$100k yearly 3d ago
Help Desk Technician
Dexian
Technical support engineer job in Plano, TX
Job Title: TechnicalSupport Representative
Type: 6+ Month contract
Shift Expectations
There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.
Position Summary
The Junior Level 1 Service Desk / TechnicalSupport Representative provides first-level technicalsupport in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users.
The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience.
Key Responsibilities
Handle inbound support calls in a high-volume environment
Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues
Guide users through step-by-step resolutions over the phone
Identify issues, resolve at first contact when possible, and escalate appropriately
Accurately document issues, actions taken, and resolutions in ticketing or CRM systems
Navigate multiple systems while actively supporting live calls
Follow defined processes and adapt to changing tools and procedures
Training & Attendance Expectations
Training schedule: Monday-Friday, 8:00 AM - 4:30 PM
Training is 100% onsite
Training performance is evaluated before independent call handling
Attendance and punctuality during training are critical
Multiple unexcused late arrivals or absences may result in release
Any no-call/no-show will result in immediate release
Shift Expectations
No fixed shifts; flexibility is required
Coverage may include mid-day, nights, weekends, and holidays
Candidates must clearly communicate shift availability during screening
DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$36k-60k yearly est. 4d ago
Technical Support Specialist, Electronics
Cellgate Access Control Systems
Technical support engineer job in Carrollton, TX
About CellGate
CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams.
The Role
We are seeking a TechnicalSupport Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems.
Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting.
This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technicalsupport environment with opportunities for advancement as technical proficiency and responsibility increase.
Key Responsibilities
Provide phone-based technicalsupport to dealers and technicians using CellGate systems
Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
Guide customers in the use of multimeters to check voltage, continuity, and resistance
Identify whether issues stem from wiring, power, signal, configuration, or hardware
Follow documented troubleshooting workflows and escalation procedures
Clearly document findings, actions taken, and resolutions in the case management system
Collaborate with teammates to improve troubleshooting processes and product reliability
Ideal Candidate Profile
This role is a strong fit for candidates who have:
Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems
Regularly used multimeters for diagnostics such as voltage, continuity, and resistance
Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics
Comfort explaining technical concepts clearly over the phone
Interest in learning access control and cellular-based systems, with training provided
Strong attention to detail and a methodical troubleshooting mindset
If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar.
What This Role Is (and Is Not)
This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities
This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation
Why Technicians Choose This Role
No field work or travel
Apply hands-on electronics knowledge in a clean, team-based environment
Consistent schedule and in-office stability
Structured training on access control and cellular-based systems
Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs
Employment Details
Location: Carrollton, TX (on-site)
Employment Type: Full-time
Compensation: $20-25 per hour
Required Qualifications (Screening)
At least 1 year of technicalsupport, electronics, or low-voltage experience
Willingness to undergo background check and drug screening per local regulations
Comfortable working in an on-site setting
Comfortable commuting to the job's location
Preferred Qualifications
Experience supporting or installing electronic or low-voltage systems
Prior phone-based or customer-facing technicalsupport experience
Why cap Spire?
cap Spire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations.
We take pride in putting our people first and are proud to be recognized consecutively as a Great Place to Work for our strong company culture focused on our people and enabling them to achieve their best. As a vendor-independent consultancy, you'll work with traditional technologies and leading-edge solutions for on premise and Cloud. We offer our employees progression, development and a diverse range of client engagements.
What will you be doing?
The bread and butter of our Operations team is continuous improvement. Your daily goals revolve around identifying how to ensure a steady-state operation, digging deeper than break/fix issues to critique and improve the CTRM system and overall process. Your priority is ensuring that clients don't sit on problems, but keep moving forward seamlessly within the CTRM system. You will gain a holistic view of the client engagement cycle and receive training within the system, as well as the commodity markets.
The Non-Negotiables:
4+ years of experience in validating software solutions to meet the functional and non-functional requirements including strong industry knowledge.
Proven experience working RightAngle Software, in a technical capacity.
Ability to understand supply chain, commodity lifecycles, and financial systems and how they help solve complex business problems for specific markets.
Ability to validate software solutions to meet business needs and ensure quality implementation.
Critical thinking and problem-solving skills, plus the ability to think through complex scenarios.
Experience with training and enabling junior team members
Good understanding and experience in incorporating software quality assurance across different stages of Software Development Life cycle
Experience in a professional services consultancy (could be a software house/vendor, consultancy), whether tier one consultancy or boutique IT consultancy.
Experience with ASP.Net/C# applications or a similar language and components using SQL Server/Oracle preferably in the energy and/or financial sectors
Bachelors degree or higher in Engineering, Computer Science, Information Technology or equivalent
Job Responsibilities
Create and supporttechnical solutions for system implementations, upgrades, and enhancements. This can come in the form of helping with a system implementation, upgrade or enhancement.
Build design documents.
Contribute to the development of Object Oriented system designs.
Ensure proper software design for scalability, robustness, maintainability, and integration with other components and systems.
Participate in validation of test cases
Gain an understanding of front, mid and back offices to help properly help cap Spire meet client business needs.
About the cap Spire team:
To understand who our people are, you should first understand what they're not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials - and that people are people first, and titles second.
Because we hire the cap Spire way, our team is certainly one of a kind. We've brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We've found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity.
Problem solvers, go-getters and charge-takers - we (really) want to hear from you.
$93k-122k yearly est. 3d ago
Information Technology Specialist
Kaye/Bassman International
Technical support engineer job in Plano, TX
IT Specialist
Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.
Day-to-Day:
Provide technicalsupport for end-users and office technologies per established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.
Why KBIC?
Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
Work-Life Balance - PTO and a flexible work environment to support your well-being.
Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.
As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.
What We're Looking For:
3+ years of verified experience in a corporate IT support role.
Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
Experience with Zoom and Teams.
Strong knowledge of PC hardware troubleshooting and common software issues.
Mac OS troubleshooting experience.
Familiarity with Apple and Android phone support.
Ability to provide remote and phone-based support.
Strong team player with the ability to work under deadlines and unsupervised.
Experience using remote management tools for troubleshooting and support.
Must pass a background check and drug screening.
Comfortable working onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills:
Experience using a help desk ticketing system.
Knowledge of SonicWall and general networking concepts.
Ability to manage multiple projects simultaneously.
About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
$63k-89k yearly est. 2d ago
Production Support Lead
Ascendion
Technical support engineer job in Dallas, TX
Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
Job Title: Production Support Lead
Location: Dallas, TX
Key Responsibilities:
Experience in production support, system administration, or development related to healthcare management systems.
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Strong familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)
Required Skills & Experience
Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with web services.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support
Hands on automation experience
Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
$125k-130k yearly 4d ago
Tier 2 RAN Operations Support Engineer
Nextgen | GTA: A Kelly Telecom Company
Technical support engineer job in Plano, TX
Tier 2 RAN Operations SupportEngineer responsible for managing customer-reported network issues, owning Sev1/Sev2 outages, and delivering end-to-end resolution with high customer satisfaction. The role involves advanced troubleshooting, RCA development, and close coordination with Engineering and HQ teams.
Key Responsibilities
Own and manage customer issues reported via reports, email, and phone
Lead Sev1 and Sev2 outage management from detection through resolution
Manage low-severity trouble tickets, ensuring on-time completion and customer updates
Provide on-site technicalsupport at customer locations when required
Develop, validate, and execute Methods of Procedure (MOPs)
Perform advanced troubleshooting and data analysis
Analyze network events and conduct Root Cause Analysis (RCA) to prevent repeat issues
Coordinate with Engineering and HQ to finalize and deliver RCAs to customers
Develop customer-specific monitoring and performance reports for TAC use
Work independently with limited supervision while meeting SLA expectations
Understand how vendor equipment integrates within the customer's network for effective troubleshooting
Required Qualifications & Experience
Bachelor's degree in Electronics, Computer Engineering, Computer Science, or equivalent experience
2+ years in a TAC / Tier 2 support role or equivalent telecom support experience
Experience managing trouble tickets and coordinating across multiple work groups
Hands-on troubleshooting of SS7, IS41, MEGACO, SIP signaling networks
Call processing experience, preferably in a wireless network
User-level experience with UNIX / Linux commands
Basic knowledge of IP networking (routers, VLANs, protocols)
Basic understanding of transport/backhaul technologies (T1, SONET, Microwave)
Preferred / Plus Skills
Knowledge of 4G and 5G technologies
Cisco CCNA certification
Experience supporting a telecommunications vendor environment
Familiarity with Sprint and Verizon Wireless networks
What You Didn't Know About Us
Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k
With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
#JobsAtKellyTelecom
$74k-122k yearly est. 4d ago
Desktop Support Specialist
Cornerstone Technology Talent Services 3.2
Technical support engineer job in Prosper, TX
Job Title: Desktop Engineer / Deskside Support
Job Type: Contract-to-Hire
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.
Key Responsibilities:
Provide deskside technicalsupport for Windows OS and various hardware components
Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
Perform installations, uninstalls, and imaging (no image creation required)
Troubleshoot client-side networking and registry-level issues
Deliver timely and professional technicalsupport directly at users' desks
Document and escalate support issues as needed
Required Qualifications:
Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
High school diploma or equivalent
Strong understanding of Windows OS and registry-level troubleshooting
Solid linear troubleshooting skills and client-side network support experience
Excellent communication skills for interacting with both technical and non-technical users
Preferred Qualifications:
Prior experience in a medical or government environment
Additional Details:
This is a contract-to-hire role
No driving is required while on contract, but 3 years of driving history is preferred for conversion
$40k-51k yearly est. 2d ago
Network Technician
Randstad USA 4.6
Technical support engineer job in Dallas, TX
2 Network Technicians
Length of Contract: Through April of 2026 w/ potential of running through all of 2026
Hourly Pay: 25.00 - 28.00 p/hr
W2 Contract Only
Network Refreshes for 160 clinics to start.
Generally consist of 1:00 and 10:00 network switches per clinic and up to 25 wireless access points.
Preliminary surveys before they go in and do the network swap where the team is going onsite and conducting a full network work audit and physical device location
Workday:
● up to 8 hrs. a day, possibly less during surveys.
● will cover drivetime and mileage
● ideally 1 site per day, possibly 2 smaller when during surveys
● Possibly longer days during install days, we will not leave until the site is operational.
● Survey will be during clinic hours
● install will be after clinic hours
● no shift differential pay
Duties:
● Rack and stack network gear
● Installation of AP's
● Data collection from Phones, PC, data ports and cabling tracing.
● Cleanliness
● Customer service
$56k-79k yearly est. 1d ago
IT - Teamcenter Administrator
Acro Service Corp 4.8
Technical support engineer job in Fort Worth, TX
Job Title: IT - Teamcenter Administrator
Duration: 12 Months
1st Shift (07:00 AM - 03:30 PM)
Contract To Hire Opportunity
Fully Onsite
Job Description: The selected candidate will be responsible for next generation Integrated Product Support (IPS) landscape which includes Teamcenter, Cortona 3D, SLICwave, and more. The candidate must be a self-starter, have the ability to balance daily operations as well as project work, and should possess diverse technical experience, business acumen, and strong customer service skills.
Job Responsibilities:
• Own Teamcenter Administration for the enterprise, consulting with business leaders and application users to deliver technical and functional solutions
• Lead activities to design, build, and test delivery systems and components for IPS suite of applications including Teamcenter, Cortona 3D, and SLICwave, among others
• Assist the IT PLM admin team with support of other engineering applications as needed including patching, upgrades, and end-user support tasks
• Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks
• Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements
• Provide quick and efficient support of incidents and outages
• Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project updates
• Work effectively with process owners and SMEs to understand business requirements
• Create/update support documentation, ensuring accuracy and appropriate detail
Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or similar is required
Position Requirements:
• 5+ years of experience with application and Windows server administration
• 5+ years of Teamcenter system administration
• Experience implementing and upgrading Teamcenter
• Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences
• Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.)
• Demonstrated teamwork and collaboration in a professional setting
• Strong problem solving and critical thinking skills
• Ability to work independently and as part of a team
• Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly
• Temp to Perm
Preferred Skills:
• Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.)
• Exposure to Logistics Systems and/or Service Bill of Material
• Basic understanding of databases
• Familiarity with Linux OS
• Strong organizational, analytical, multitasking, and time management skills
• Ability to mentor peers on required skillsets and process knowledge
$65k-84k yearly est. 4d ago
System Engineer
AOM Infusion 3.6
Technical support engineer job in Arlington, TX
AOM Infusion is a leading provider of home and specialty infusion therapy, dedicated to delivering high-quality, patient-centered care across the communities we serve. Our team of experienced clinicians and professionals work together to ensure every patient receives safe, compassionate, and personalized treatment.
AOM Infusion is looking for a Systems Engineer I to join our team. This is a full time, hybrid role based in our Arlington, TX office.
POSTION OVERVIEW:
Under general supervision of the Director of IT, this position maintains the information technology environment for AOM. The Systems Engineer's role is to ensure the stability, integrity and efficient operation of the in-house and cloud information systems that support core organizational functions. This is achieved by designing, implementing, monitoring, maintaining, supporting and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues to maximize the benefits of IT systems investments.
KEY RESPONSIBILITIES:
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
Design and deploy new applications and enhancements to existing applications, software, and operating systems
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
Integrate cloud and premise servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
Ensure system connectivity of all servers, shared software, and other applications
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Ensure compatibility and interoperability of in-house computing systems
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
Monitor and test system performance; prepare and deliver system performance statistics and reports
Provide orientation and training to end users for all modified and new systems
Installs, configures and maintains new and/or upgraded operating systems, applications, network and client protocols and software, remote access, other software, including applications unique to the department
Establishes and maintains effective working relationships with employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service
Performs additional related duties as assigned
Regular and reliable attendance and performance are required
REQUIREMENTS:
Systems planning, security principles, and general software management best practices
Understanding the organization's goals and objectives
Applicable data privacy practices and laws, HIPAA, HITRUST, SOC 2, ISO 27001
Good project management skills
Microsoft Operating Systems up to and including Windows 2025 Server and Windows 11
VMWare technology i.e. VSphere, VCenter, NSX
Citrix XenApp, Xen Desktop, and Netscaler
Microsoft Exchange 2025 and Microsoft 365
Storage platforms specifically SAN, NFS Converged
Linux servers
Proxy servers, firewalls, mail spam servers
AI Chatbots experience - Copilot, ChatGPT, Gemini, Anthropic, Watson
Preferred experience in Copilot Studio, Azure AI Foundry, Designer & Image Creator, GitHub Copilot
FORMAL EDUCATION & CERTIFICATION
Bachelor's degree, associate degree and or 3-5 years of System Engineering/Administrating experience
Microsoft 365 Certified : Administrator Expert, Azure Solutions Architect Expert, Cybersecurity Architect Expert, certification is a plus
Desirable knowledge and experience:
Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems, including fiber optics and peripheral equipment
Thorough knowledge of LAN switch and router management
Knowledge of router protocols
Thorough knowledge of TCP/IP communication
Knowledge of VLAN technology
Experience with Cisco Meraki
BENEFITS:
AOM Infusion recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
Medical, Dental, Vision, 401(k) with Employer Match up to 10%, Paid Time Off & Paid Holidays, FSA, Life & AD&D Insurance, Disability Coverage, and Employee Referral Program
To learn more about our company culture and career opportunities, please visit Careers - AOM Infusion
$80k-120k yearly est. 4d ago
Warehouse Support Specialist
ASSA Abloy Group 4.2
Technical support engineer job in Plano, TX
This role supports daily operational activities across warehouse functions and basic system-related tasks. The position focuses on the accurate handling, preparation, and tracking of physical products, along with light technical setup and asset coordination.
What You'll Do
Operational Support
Handle receiving, storage, picking, packing, and shipping activities.
Maintain organized inventory and accurate tracking records.
Prepare products and components through kitting and light assembly.
Process returns and support basic refurbishment tasks.
Systems & Asset Support
Prepare and configure hardware devices, including software installation.
Assign and track hardware assets within internal platforms.
Support basic system setup, activation, and updates.
Maintain documentation related to inventory, assets, and configurations.
Team & Process Support
Work cross-functionally to ensure smooth daily operations.
Provide routine status updates related to inventory and order flow.
Assist with identifying and supporting process improvements.
What We're Looking For
Experience in warehouse, logistics, or operations support.
Strong organizational skills with attention to detail.
Comfort working with basic technical tools and software systems.
Ability to manage multiple tasks in an onsite environment.
Self-motivated team player with a problem-solving mindset.
Nice to Have
Experience with ERP or inventory management systems.
Familiarity with CRM platforms.
General comfort with IT systems and connected hardware.
$38k-59k yearly est. 4d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Arlington, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-87k yearly est. 12d ago
Network Engineer, Deployment & Support
Meta 4.8
Technical support engineer job in Fort Worth, TX
Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.
**Required Skills:**
Network Engineer, Deployment & Support Responsibilities:
1. Deployment, configuration, and management of all network infrastructure on our data center campus
2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment
5. Establish and implement global best practices and contribute to the design of new scalable network solutions
6. Support the development, testing and integration of new hardware and software platforms into the network
7. Participate in an on-call rotation to support the network infrastructure 24x7
8. 10-30% travel based on project
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks
11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
13. Experience working in a multi-vendor environment with hands-on experience with networking hardware
14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines
16. Proven experience working in a global team environment and solving problems with limited supervision
**Preferred Qualifications:**
Preferred Qualifications:
17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl)
21. Technical leadership and people management experience
**Public Compensation:**
$135,000/year to $191,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$135k-191k yearly 31d ago
Tier 3 - Network Engineering Support - McKinney, TX
Netrio
Technical support engineer job in McKinney, TX
Netrio, a globally diverse and US -based Managed Service Provider, is committed to delivering world -class technology support services. Our focus is on empowering our clients to excel in their respective fields.
We are growing and seeking a skilled and dedicated Network Engineer to join our diverse team in McKinney, TX. The successful candidate will be responsible for designing, implementing, maintaining, and supporting our customers' network infrastructure.
Job Description:
The ideal candidate will have experience in server virtualization, network appliance administration and server configuration, administration, and support.
Supports one or more aspects of IT related projects, including analysis of the existing device configurations, developing configuration files for the replacement devices, technicalsupport of on -site technicians during the equipment replacement, and possible on -site installation and configuration for clients.
Requirements
Requirements and Skills:
At least 4 years' experience in a position supporting network devices, servers and software, and IP connected hardware.
University degree in Computer Science or a related subject; Highly valued
Technical certifications from accredited sources; Highly Valued
Proven hands -on network engineering experience.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
Solid understanding of the OSI or TCP/IP model.
Hands -on experience with monitoring, network diagnostic, and network analytics tools.
Expertise in Virtualization Technologies (KVM, VMWare, HyperV, Veeam, Verge.io).
Expertise in Microsoft Server (2008+) and Applications (Exchange, SQL, IIS, SCCM).
Experience with maintaining/supporting VoIP Technology (Endpoints, SIP, DIDs).
Intermediate experience with 3rdParty Cloud Service Providers, AWS, Azure, GCP, and Others.
Intermediate experience with VPNs, VPCs, SD -WAN, and complex IP routing/switching concepts.
Understanding of IT Service Management and ITIL concepts and directives
Good understanding of Wiring Closets, IDF; MDF; cable tracing; toning out; running cabling; other low voltage activities and layer 2 physical connectivity (Cat5/Cat6) tasks.
Understanding of WIFI networking; SSIDs; Basic principles of coverage and connectivity for WIFI devices.
Ability to follow instructions and provide documented reviews of work performed.
Excellent time and priority management
Other Requirements
Valid driver's license for traveling to client sites, if needed.
Ability to pass a background check.
Benefits
Benefits:
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Schedule:
8 -hour shift
Day shift
Monday to Friday
Weekends as needed
Periodic On -call
Work Location:
In office only
$68k-91k yearly est. 60d+ ago
Network Support Engineer
Cytracom
Technical support engineer job in McKinney, TX
About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
Here's a closer look at this key role:
The role is to deliver clear and effective technicalsupport for ControlOne and network-related issues. You'll partner closely with Application SupportEngineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:
Customer-Facing Responsibilities
* Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
* Provide accurate, timely updates to customers regarding progress and next steps
* Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
* Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
* Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
* Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
* Assist with device provisioning, agent deployment, edge setup, and policy tuning
* Conduct UC onboarding assessments with a focus on network readiness
* Review logs, packets, and system behaviors to isolate problems
* Escalate clean, well-documented cases to Tier 3/Eng when necessary
* Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
* Manage tickets in Zendesk, prioritizing based on severity and customer impact
* Multitask across outbound calls, queue calls, and tickets with strong time management
* Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
* Participate in the on-call rotation
* Maintain working knowledge of all Cytracom products and integrations
Competencies:
* Empathy for the customer and the ability to tailor communication for the given audience
* Working knowledge of Voipmonitor, Wireshark, and Zendesk
* Technical aptitude
* Strong networking knowledge
* Firewall configuration and troubleshooting
* De-escalation technique
* Passion for technology and their work
* Creative and analytical thinking
* Problem-solving mindset
* Ability to thrive under pressure
Attributes:
* Self-managed
* Self-disciplined
* Team player
* Detail-oriented
* Inquisitive nature
* Commitment to excellence
Our Benefits:
* Medical, dental, and vision insurance is available
* 401K
* Disability and Life insurance
* Paid vacations and holidays
* Flexible PTO policy
* Casual, laid-back work environment
* Free refreshments
* Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
$68k-91k yearly est. 60d+ ago
Wireless Network Support Engineer (4G/5G Trials & Log Analysis)
Nextgen | GTA: A Kelly Telecom Company
Technical support engineer job in Plano, TX
These positions support trial and proof-of-concept initiatives, focused on data logging, feature testing, and HQ-level analysis. The scope remains consistent with previous engagements, with no material changes. Workload will fluctuate based on trial duration and outcomes.
The hiring team is open to candidates with varying experience levels, placing strong emphasis on communication, willingness to learn, accountability, and attitude. A prior successful hire (“Yash”) was referenced as the ideal profile.
Key Responsibilities
Perform system-level log capture and analysis across multiple network elements in the 4G/5G network architecture to identify root causes of product and performance issues.
Conduct feature testing and support trial and POC activities.
Document troubleshooting steps and maintain/update technical documentation.
Perform initial analysis of network KPI degradation to quantify and qualify issues.
Proactively execute ad-hoc and periodic audits, including parameter audits, issue signature audits, and software/firmware audits.
Identify automation opportunities and implement scripts for log analysis to support internal and external customer discussions.
Drive issue resolution by coordinating with cross-functional engineering teams.
Manage and communicate ticket status updates clearly and consistently to customers.
Execute software and patch upgrades on network elements to support feature testing and issue resolution verification.
Provide 24x7 support as needed for commercial network outages and performance issues.
Participate in technical reviews and provide customer-facing technicalsupport when required.
Qualifications
Bachelor's degree in Telecommunications, Network Engineering, or related field.
Minimum 2+ years of experience in a wireless telecom environment.
Good knowledge of UNIX/Linux operating systems.
Good scripting skills using Python, Shell, Perl, or similar.
Strong documentation and communication skills; ability to work effectively in a small, dynamic team.
Strong proficiency in MS Office tools (Excel, PowerPoint, Word).
Strong analytical skills to investigate and evaluate trending data for issue resolution.
Good understanding of 4G and 5G wireless network architecture concepts.
Knowledge of RAN protocols and interfaces such as S1-MME, S1-U is a plus.
Familiarity with trouble ticketing and knowledge management systems.
Willingness to work night shifts as needed to support debugging with offshore R&D teams.
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k
With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
$68k-91k yearly est. 4d ago
Network Support Engineer
Cytracom
Technical support engineer job in McKinney, TX
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
Here's a closer look at this key role:
The role is to deliver clear and effective technicalsupport for ControlOne and network-related issues. You'll partner closely with Application SupportEngineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:
Customer-Facing Responsibilities
Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
Provide accurate, timely updates to customers regarding progress and next steps
Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
Assist with device provisioning, agent deployment, edge setup, and policy tuning
Conduct UC onboarding assessments with a focus on network readiness
Review logs, packets, and system behaviors to isolate problems
Escalate clean, well-documented cases to Tier 3/Eng when necessary
Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
Manage tickets in Zendesk, prioritizing based on severity and customer impact
Multitask across outbound calls, queue calls, and tickets with strong time management
Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
Participate in the on-call rotation
Maintain working knowledge of all Cytracom products and integrations
Competencies:
Empathy for the customer and the ability to tailor communication for the given audience
Working knowledge of Voipmonitor, Wireshark, and Zendesk
Technical aptitude
Strong networking knowledge
Firewall configuration and troubleshooting
De-escalation technique
Passion for technology and their work
Creative and analytical thinking
Problem-solving mindset
Ability to thrive under pressure
Attributes:
Self-managed
Self-disciplined
Team player
Detail-oriented
Inquisitive nature
Commitment to excellence
Our Benefits:
Medical, dental, and vision insurance is available
401K
Disability and Life insurance
Paid vacations and holidays
Flexible PTO policy
Casual, laid-back work environment
Free refreshments
Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
How much does a technical support engineer earn in Dallas, TX?
The average technical support engineer in Dallas, TX earns between $49,000 and $107,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Dallas, TX
$73,000
What are the biggest employers of Technical Support Engineers in Dallas, TX?
The biggest employers of Technical Support Engineers in Dallas, TX are: