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Client Support Associate - Minneapolis
Ameriprise Financial 4.5
Technical support engineer job in Minneapolis, MN
In addition to addressing immediate client needs, you'll engage in award-winning advisor development experiences designed to help you thrive. Our programs emphasize learning embedded in your daily work, focusing on the financial planning process, effective sales and communication strategies, and a comprehensive introduction to the products and services that power the Ameriprise Client Experience. Through continuous professional development, you'll build the skills and behaviors that drive long-term success, supported by technology-enabled learning and a culture committed to helping advisors grow with confidence.
As the Client Support Associate, you'll shadow client appointments, learn how to write financial plans and gain a better understanding of the products and services we offer our clients. From there, you'll have the opportunity to move into the Financial Advisor role, where you're taking on client meetings and helping individuals feel confident about their financial future.
Key Responsibilities
Responsible for client interactions including converting service calls to sales opportunities from inbound client calls. Preparing Client Relationship Managers for sales presentations and interactions with clients.
First call resolution, setting up accounts, completing and processing paperwork, scheduling meetings, executing routine clerical transactions, answering requests for information, fields client issues, and manages recovery process. Transact and process business on behalf of advisors and product specialists and support the Client Relationship Manager in the financial planning process. Gathering and documenting information to ensure compliance requirements are met.
Liaison between Product Specialists and Client Relationship Managers to come up with recommendations.
Engage in on-going professional development to increase industry, product, sales and servicing skills and abilities. Maintain all appropriate FINRA/other licenses and requirements up to date.
Required Qualifications
High school or GED.
1+years of relevant experience.
Current FINRA Series 7
State securities (S63 or S66), state IAR (S65 or S66) (or willing to obtain within 90 days)
Must have or obtain Minnesota Life, Accident /Health Insurance and Variable Contracts license within 30 days of hire date.
Previous experience delivering outstanding client service.
Detail oriented, strong math and analytical skills.
Good organization and time management skills.
Ability to manage multiple priorities and prioritize effectively.
Process oriented and ability to work in a team environment. Knowledge of financial services products/services.
Demonstrated ability to display and maintain a highly professional demeanor consistent with Ameriprise values and brand.
Preferred Qualifications
Bachelor's degree or equivalent.
CFP, CRPC
Previous sales experience or exposure preferred.
About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated base salary for this role is $57,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Sales
Line of Business
AFG Ameriprise Franchise Group
$57k yearly 1d ago
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Key Account Support Specialist
Advantage Solutions 4.0
Technical support engineer job in Minneapolis, MN
Minimum: USD $18.50/Hr.
Maximum: USD $26.44/Hr.
Market Type: Hybrid
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
Job Will Remain Open Until Filled
$18.5-26.4 hourly 3d ago
Desktop Administrator
McGough 4.5
Technical support engineer job in Saint Paul, MN
McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.
POSITION DESCRIPTION
The Desktop Administrator is responsible for maintaining and supporting the organization's desktop computing environment. This role involves administering Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to ensure secure, efficient, and reliable deployment, management, and monitoring of endpoints. The Desktop Administrator will work closely with the Manager of Helpdesk & IT Operations, IT teams and business users, to provide high-quality desktop experience.
QUALIFICATIONS
Required:
Bachelor's degree or 3 years of equivalent experience in computer science, information technology, or equivalent
2-4 years of experience supporting IT infrastructure in a hybrid environment including configuring and maintaining software deployment in a Microsoft environment, troubleshooting performance, connectivity and security issues across organizational equipment, and collaboration with IT infrastructure, network, security and non-IT personnel.
Preferred:
3+ years of experience supporting IT infrastructure in a hybrid environment
2+ years of experience with PowerShell scripting or other automation tools.
2+ years of experience supporting hybrid environments (on-prem and cloud).
2+ years of experience in supporting best practices for endpoint encryption and mobile device management
RESPONSIBILITIES AND TASKS
System Configuration & Installation:
Administer, configure, and maintain Microsoft SCCM for software deployment, patch management, and OS imaging.
Administer Microsoft Intune for mobile device management, application deployment, compliance policies, and endpoint security.
Monitor and troubleshoot endpoint performance, connectivity, and security issues across desktops, laptops, and mobile devices.
Ensure compliance with organizational IT policies, security standards, and regulatory requirements.
Assist with creating & maintaining desktop images, applications, and configuration baselines.
Collaborate with IT infrastructure, network, and security teams to ensure seamless endpoint integration and support.
Perform regular system updates, security patches, and software upgrades using SCCM and Intune.
Provide technicalsupport and escalation assistance to helpdesk and end-users as needed.
Create and maintain technical documentation, procedures, and reports.
Participate in IT projects, technology upgrades, and continuous improvement initiatives.
Support:
Assist with Service Desk application in managing customer assistance requests
Efficiently evaluate and resolve client-side software and hardware issues
Provide leadership in resolving Severity 2 and 3 issues
Appropriately involve other team members to assist with resolution of complex or business critical problems
Effectively and respectfully communicate with non-technical terms to customers
Understand and help to manage the print environment including office, jobsite and large format print solutions
Mentor other team members in specific knowledge of processes and applications
Knowledge transfer to other team members
Provide process documentation related to systems and applications
Identify and establish key metrics for the client-side environment
Other Duties:
Actively contribute as a member of the IT/IS team, collaborating to support shared goals and objectives
Represent McGough professionally at all events, upholding company standards and serving as a positive ambassador
Attend company meetings, pursuing ongoing personal and professional development to enhance skills and performance
Collaborate across departments and with external stakeholders to ensure cohesive project execution
Actively support and participate in Lean events, promoting the McGough Way and fostering a culture of continuous improvement
Perform additional duties as assigned to support team and project success
Other duties as assigned
OFFICE AND TRAVEL
Travel between office sites in the Twin Cities may be necessary to support the different office locations. It may also be necessary to visit a job site on occasion, so a good, reliable vehicle is required. Outstate travel may be necessary to satellite office locations. Mileage reimbursement provided.
PHYSICAL REQUIREMENTS
The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position involves sitting for extended periods of time at the employees' workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.
Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.
***
In alignment with our commitment to pay transparency, the base salary range for this position is $61,000 to $72,000, excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.
Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.
#IND-PC
$61k-72k yearly 3d ago
Solutions Engineer- West Coast
Legrand AV, Inc.
Technical support engineer job in Eden Prairie, MN
Thank you for your interest in becoming part of the team at Legrand!
GENERAL PURPOSE
The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solutions into their projects - with the goal of helping them create reliable systems that are easy to order and install, while saving time. The SE becomes the "go to" person for system design assistance, with the focus on becoming an integral asset for customer in-house design teams. Responsible for job walks, technical training, design drawings and take-offs, bill of material swaps, as well as helping to ensure exceptional experiences - including interfacing Legrand products with others and trouble-shooting when necessary. While working primarily with customers, the SE will also work closely with the Legrand | AV Sales Teams, Product Managers, Tech Support, Sales Ops, Marketing, and others to drive specification for multiple Legrand brands, and will work to grow revenue by attaching additional Legrand products and tracking opportunities. The ideal candidate has an intimate knowledge of Legrand products, leading AV industry products, key applications, and customers. Must be very comfortable with AV technology and experienced working in multiple design platforms. Must have excellent customer service skills, able to work effectively across a matrixed organization, and be an excellent communicator.
DUTIES AND ACCOUNTABILITIES
Responsible for System Design, working closely with Customers and Sales team
Integrates with customer design teams to help them create effective system designs
Specifies multiple Legrand brands as appropriate
Performs BOM swap-outs
Performs job walks/ site surveys
Provides technical training
Drives incremental revenue by adding additional Legrand products to existing opportunities
Drives revenue growth through tracking of new opportunities
Analyses competitive bids, makes suggestions, and justifies Legrand substitutions
Is a technical and sales resource at trade shows
Technical resource in the field for all brands
Works with Sales Teams on quotes as required
Provides field escalation conduit for customers to factory
Provides factory with customer feedback
Performs field installation assistance and trouble-shooting as necessary
Assists with competitive shoot-outs
Actively engages with integrator, specifier, and end-user design teams to uncover Legrand opportunities
Assists or leads training activities across all Legrand | AV brands
Drives multi-brand preference, specification, and sales
Documents project, opportunity, case, and contact status in CRM (Customer Relationship Management) Database
Participates in LNCA cross-brand projects
Maintains company quality and legal compliance by adhering to internal approval process on all printed materials; initiate corrective action to ensure materials stay up-to-date and are in compliance
Understands workplace hazards and takes steps to proactively prevent and report hazards or injuries in the workplace; participates in Safety Programs, initiatives, and investigations.
Demonstrates the Legrand | AV Mission to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers' AV integrations and technology challenges
Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
JOB REQUIREMENTS
Essential Knowledge, Skills and Abilities Required:
Keen understanding of AV Market applications
Expert in Legrand | AV products and technologies
Excellent collaborative and interpersonal skills
Ability to interface comfortably with customers, and to work effectively across the Legrand | AV organization
Proficient in multiple design platforms - able to integrate Legrand products into new and existing customer system designs/ drawings
Experience in installation and trouble-shooting of AV systems
Proven ability to build solid customer relationships; demonstrated ability to be customer focused and responsive
Ability to maintain strong relationships with internal stakeholders and resources
Experience in technical training, and ability to present with energy and structure to all size audiences
Able to work with minimal supervision, while effectively communicating and maintaining visibility with stakeholders
Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization needs
Proven experience in creating and driving sales
Ability to multi-task and manage multiple projects through to resolution
Able to represent Legrand | AV in a professional manner
Computer literate (MS Office suite, etc.)
Use of customer relationship management platforms (Salesforce) and experience in working with trouble ticketing systems.
Must possess high degree of professionalism and ability to handle confidential information
Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or governmental law
Minimum Education and Experience Required:
Bachelor's degree in sales, marketing, engineering or related technical degree and a minimum of five (5) years of experience in technical sales; or combination of relevant education and experience
Proficient in multiple commercial design platforms
Expert in Legrand | AV products and technologies
Special Job Requirements:
Must be available for extended, varied work hours based on business need
Preferred Qualifications:
10+ year experience in AV Market
Previous Sales or System Engineer/Designer role
Networking expertise
Sales, Tech Support or other customer-facing experience
AVIXA CTS or CTS-D certification
WORKING CONDITIONS/PHYSICAL DEMANDS
While performing the duties of this job, the employee will periodically be required to stand for the majority of the working day at trade shows. As required for trade show set-up, the employee must be able to reach above shoulder level, reach below knee level, bend, stoop, squat/kneel, climb; and lift, push or pull 25 lbs. Also required to make coordinated movements of the fingers for using a keyboard.
General office environment
May require regular ground travel within local metropolitan area
Up to 50% domestic travel, most within west coast region
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.
$69k-99k yearly est. 2d ago
Wires Support Specialist
United Bankers' Bank 3.9
Technical support engineer job in Richfield, MN
As a Wires Support Specialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations.
Position is in our Richfield MN office and hours for this position will rotate among the following shifts:
7:00am to 3:30pm CST
8:00am to 4:30pm CST
8:30am to 5:00pm CST
9:45am to 6:15pm CST
Essential Responsibilities
* Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system.
* Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system.
* Monitors and processes wires queues on correspondent wire system and UNET.
* Confirms amounts and details of faxed/emailed international wires with authorized customers.
* Manage Excel spreadsheets for specific types of wire activity.
* Monitors UBB account balance with FRB to eliminate occurrence of overdrafts.
* Notifies management of any questionable information or suspicious transactions.
* Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports.
* Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires.
* Processes customer requests via phone, fax, and email and assists customers with UNET transactions.
* Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries.
* Processes requests for the purchase of foreign dollar wires via select vendors.
* Reconciles US Dollar International wires on correspondent wire system sent to Vendor.
Monitors wires against OFAC watch-lists and decisions matches.
* Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds.
* Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach.
* Duties as assigned.
Knowledge, Skills & Abilities
* Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred
* High School Diploma or equivalent with 4+ years banking experience considered
* High attention to detail
* Basic accounting or bookkeeping knowledge
* Windows, Microsoft Edge, typing and 10 key accuracy
Benefits
* Medical, Dental, and Vision
* HSA with a generous company contribution
* Medical and Dependent Care Flexible Spending Accounts
* 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
* 12 Paid holidays
To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers.
Pay Range
* $22.34 - $29.78 hourly; depending on education, qualifications, experience
* Annual bonus target: 5% of annual pay dependent on company and personal performance
Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "
First
for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.
United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.
$22.3-29.8 hourly 5d ago
Help Desk Technician
Premium Waters Inc. 4.3
Technical support engineer job in Minneapolis, MN
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technicalsupport requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly Auto-Apply 10d ago
Technical Support Specialist/Customer Service
Collabera 4.5
Technical support engineer job in Golden Valley, MN
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Job Title
: TechnicalSupport Specialist/Customer Service
Location
: 1985 Douglas Drive Golden Valley MN USA 55422
Duration
: 6 months (high chances of extension)
Position summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as TechnicalSupport, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP's functionality and be able to maneuver through the system efficiently
• Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
o Managing offsite inventory
o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
• BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)
collabera.com
************
$67k-90k yearly est. 2h ago
Technical Support Specialist
Artech Information System 4.8
Technical support engineer job in Golden Valley, MN
Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.
Job Description:
The Specialist Tech Support Associate is responsible for providing error free technicalsupport resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.
This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.
Tasks and Responsibilities:
Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving - Diagnose and resolve technical hardware and software issues.
Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Qualifications
Basic Qualifications:
High school diploma
Minimal call center experience
Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
Technical or bachelor's degree preferred
Electrical degree or experience preferred
IT Knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless Networking experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 60d+ ago
Manager, Technical Support
Getac, Inc. 3.4
Technical support engineer job in Minneapolis, MN
Job Description
The Company:
Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.
We are a team full of employees that believe in by working together we win together.
We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.
We believe in making a difference every day.
We offer performance- based bonuses.
The Position:
Getac has an opportunity for a TechnicalSupport Manager to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects.
Essential Job Duties
Manages the TechnicalSupport staff with the goal of aligning the team to improve the quality of end-user and dealer support services.
Provides leardership, management, and prioritization and direction for the department.
Develops and implements plans to improve business processes for department.
Customer Services oriented, passionate to help resolve customer problems and increase customer satisfaction through service quality.
Makes decisions, drive positive change and continous improvement
Drives the use of internal reporting systems to monitor customer service trends, increases the levels of service knowledge base and ability to communicate with employees, end-users and 3rd party business vendors.
Escalates technical issues in a timely manner when no known solutions are available and outside resources need to be utilized.
Creates, maintains, and updates a database of technical documentation by product line/model for current and future use.
Responsible for annual staff reviews, departmental performance, metrics, and technical reports
Provides excellent phone etiquette for problem solving with end-users/customers and building of account relationships
Experience & Education:
Skill to communicate and train clients and staff over technical capabilities
In depth knowledge of Getac Video Solutions software, equipment and design
Experience supporting end user installation, configuration, upgrade, and migration
Strong team player with excellent interpersonal skills
Proficient in MS Excel, MS Word, MS PowerPoint, Outlook, Visio
Excellent verbal and written skills
Bachelor's degree in Information Technology or equivalent certifications and experience
Minimum 3 years of experience within respective Public Safety technologies
Minimum 5 years of experience of hardware & software troubleshooting
Travel:
Minimum Travel for Company meetings.
The Location:
Getac is located in Irvine, CA but this position would be a position located in our Bloomington, MN office.
Why Should You Apply?
• Great Benefits, interesting work
• Reasonable Hours to preserve a positive work/life balance
• Engaging, supportive culture - we have FUN!
*No outside recruiting is required
Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$82k-106k yearly est. 16d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Saint Paul, MN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$54k-74k yearly est. 12d ago
Technical Support - Analyst
Smc Ltd. 4.6
Technical support engineer job in Somerset, WI
About Us:
SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.
Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday - days.
Essential Job Duties and Responsibilities:
Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
Provide computer/network support relating to software and hardware problems.
Work directly with customers to provide services and help to resolve computer problems.
Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
Test programs and systems by analyzing them to determine likely problem areas.
Install, maintain or assist with network hardware and software.
Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
Essential Qualifications:
High School Diploma or equivalent required.
Prior experience or training on computer systems or operations.
Must have excellent written and verbal communication skills.
Self-starter with ability to work with minimal supervision.
Strong team player, well organized and flexible.
Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC.
Ability to detect, analyze and resolve computer software and network problems.
Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis.
Ability to correctly install and maintain computer hardware and software.
Desirable Qualifications:
Previous experience in a manufacturing environment.
ADA Requirements:
Typically sits, grasps items and performs keyboarding for frequent operation of a computer
Stand, walk, bend, reach or otherwise move about regularly
Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
Occasional exposure to typical machine shop physical hazards
Travel by air or car frequently
What SMC has to offer?
Clean, Climate-Controlled Environment
Stable schedule
Paid holiday and PTO
Health, dental, and vision insurance
401(k) retirement savings
Life and disability insurance
Promotional opportunities
Training and career growth programs
Amazing co-workers
Tuition reimbursement
Employee Assistance Program
We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range.
At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
#IND
#LI-JB1
$36k-54k yearly est. Auto-Apply 53d ago
Network Engineer, Deployment & Support
Meta 4.8
Technical support engineer job in Rosemount, MN
Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.
**Required Skills:**
Network Engineer, Deployment & Support Responsibilities:
1. Deployment, configuration, and management of all network infrastructure on our datacenter campus
2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
4. Create deployment packages and maintain as-built documentation and asset database for installed network gear
5. Establish and implement global best practices and contribute to the design of new scalable network solutions
6. Support the development, testing and integration of new hardware and software platforms into the network
7. Participate in an on-call rotation to support the regional network infrastructure 24/7
8. 10% of travel required, up to 30% based on projects
**Minimum Qualifications:**
Minimum Qualifications:
9. 4+ years of work experience responsible for designing, deploying and operating large-scale networks
10. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
11. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
12. Experience working in a multi-vendor environment with hands-on experience with networking hardware
13. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
14. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines
15. Proven experience working in a global team environment and solving problems with limited supervision
16. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
**Preferred Qualifications:**
Preferred Qualifications:
17. Technical leadership and people management experience
18. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
19. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
20. Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
21. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
**Public Compensation:**
$51.44/hour to $159,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$159k yearly 31d ago
Key Account Support Specialist
Advantage Solutions 4.0
Technical support engineer job in Minneapolis, MN
Minimum: USD $18.50/Hr.
Maximum: USD $26.44/Hr.
Market Type: Hybrid
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
Develop and conduct negotiations to maximize profitability and maintain positive relationships
Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
Analyze performance metrics of assigned clients and make recommendations for improvement
Recommend ways to improve business margin for clients and recommend action plans
Strategize on how to maximize marketing spend to achieve client's financial goals.
Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
Drive cross-collaboration among all other internal teams
Analyze data reports to ensure financial performance meets forecasted targets
Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
* This position does not have supervisory responsibilities for direct reports
Indirect Reports
* Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
Strong presentation skills
Excellent interpersonal and organizational skills
Working knowledge of syndicated data
Proficiency in Microsoft Excel
Intermediate or advanced computer skills
Strong written communication and verbal communication skills
Conflict management skills
Demonstrated ability to provide cross-functional leadership
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Job Will Remain Open Until Filled
$18.5-26.4 hourly 4d ago
Technical Support Specialist
Artech Information System 4.8
Technical support engineer job in Golden Valley, MN
Job Title: TechnicalSupport Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 2h ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Technical support engineer job in Minneapolis, MN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$54k-74k yearly est. 7d ago
Help Desk Support
Collabera 4.5
Technical support engineer job in Columbia Heights, MN
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
Job Description
Position Details:
Title: Help Desk Support
Duration: 6 month (may extend)
Location: Columbia Heights, MN
Responsibilites:
• Perform diagnostics on PC hardware failures and resolve any problems with software applications
• Work closely with Helpdesk SupportTechnicians on support of our remote employees
• Assist in inventory of our hardware supplies
• Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards
• Maintain service levels while minimizing end user downtime with prompt response and turnaround
Additional Information
To apply:
Please contact Monil Narayan at **************
$67k-90k yearly est. 60d+ ago
Network Engineer, Deployment & Support
Meta Platforms, Inc. 4.8
Technical support engineer job in Rosemount, MN
Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.
Minimum Qualifications
* 4+ years of work experience responsible for designing, deploying and operating large-scale networks
* Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
* Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
* Experience working in a multi-vendor environment with hands-on experience with networking hardware
* Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
* Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines
* Proven experience working in a global team environment and solving problems with limited supervision
* Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
Preferred Qualifications
* Technical leadership and people management experience
* Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
* Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
* Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
* Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
Responsibilities
* Deployment, configuration, and management of all network infrastructure on our datacenter campus
* Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
* Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
* Create deployment packages and maintain as-built documentation and asset database for installed network gear
* Establish and implement global best practices and contribute to the design of new scalable network solutions
* Support the development, testing and integration of new hardware and software platforms into the network
* Participate in an on-call rotation to support the regional network infrastructure 24/7
* 10% of travel required, up to 30% based on projects
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
$82k-109k yearly est. 32d ago
Technical Support Specialist
Artech Information System 4.8
Technical support engineer job in Golden Valley, MN
Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.
Job Description:
The Specialist Tech Support Associate is responsible for providing error free technicalsupport resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.
This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.
Tasks and Responsibilities:
Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving - Diagnose and resolve technical hardware and software issues.
Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Qualifications
Basic Qualifications:
High school diploma
Minimal call center experience
Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
Technical or bachelor's degree preferred
Electrical degree or experience preferred
IT Knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless Networking experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 2h ago
Help Desk Support
Collabera 4.5
Technical support engineer job in Columbia Heights, MN
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
Job Description
Position Details:
Title: Help Desk Support
Duration: 6 month (may extend)
Location: Columbia Heights, MN
Responsibilites:
• Perform diagnostics on PC hardware failures and resolve any problems with software applications
• Work closely with Helpdesk SupportTechnicians on support of our remote employees
• Assist in inventory of our hardware supplies
• Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards
• Maintain service levels while minimizing end user downtime with prompt response and turnaround
Additional Information
To apply:
Please contact Monil Narayan at **************
$67k-90k yearly est. 2h ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Andover, MN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a technical support engineer earn in Eden Prairie, MN?
The average technical support engineer in Eden Prairie, MN earns between $49,000 and $99,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Eden Prairie, MN