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  • Leader, Technical Support

    Cisco 4.8company rating

    Technical support engineer job in Parkton, NC

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $82k-97k yearly est. 14d ago
  • IT Helpdesk Technicians

    Eclerx

    Technical support engineer job in Fayetteville, NC

    Job Description We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems. IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals. Primary Responsibilities Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Contribute to improving customer support by actively responding to queries and handling complaints Own and execute IT asset movement Ability to install and troubleshoot All in One and Laser Printers Knowledge, Skills, & Experience Requirements Proven work experience as a Helpdesk/Desktop Technician. Solid technical background with an ability to give instructions to a non-technical audience. Customer service oriented with a problem solving attitude. Teamwork skills. “Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”
    $35k-61k yearly est. 14d ago
  • Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012]

    Prosidian Consulting

    Technical support engineer job in Fayetteville, NC

    ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: ***************** Job Description ProSidian Seeks a Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012] for Program Support on a Exempt W2: No Overtime Pay Basis Technical Element located Fort Bragg, NC Across The Mid Atlantic Region supporting support services that supplement Soldier readiness and the well-being of the Army Family. Seeking Information Technology Support Specialist candidates with relevant DOD/Military Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for DOD/Military Sector Clients such as DOA. This as a Technical Element or Contract W-2 (IRS-1099) Technical Support and Systems Maintenance Functional Area Professional - Tech Support Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Tech Support (Information Technology Support Specialist) in the DOD/Military Industry Sector focusing on Program / Project Management Solutions for clients such as Department of Army (DOA) | Fort Bragg Army Community Service (ACS) Family Advocacy Program (FAP) Generally Located In Fort Bragg, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012] Troubleshoot system and registration issues. Assist with database maintenance and backups. Support cybersecurity protocols. Qualifications Desired Qualifications For Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012] (DOA0013012) Candidates: Entry-level IT support with helpdesk or database experience. Education / Experience Requirements / Qualifications Associate or Bachelor's in IT, MIS, or Computer Science. 1-2 years in support or IT ops. Skills Required Troubleshooting, user support, system configuration. Competencies Required Attention to detail, responsiveness, tech literacy. Ancillary Details Of The Roles Coordinates with Outreach for digital campaigns. Works with Data Analyst to ensure data integrity. Other Details Assists Admin in CTS data uploads and roster management. #TechnicalCrossCuttingJobs #Consulting #DOD/Military #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - the ability to foster teamwork collaboratively as a participant and effectively as a team leader Leadership - the ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams Judgment - exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications Organization - the ability to manage projects and actions and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit. Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily. Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL"-success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://*****************/ Or Send Your Resume, Bios, And Salary Expectations / Rates To *********************** & ************************* ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
    $5k monthly Easy Apply 60d+ ago
  • Technician - Process Quality Assurance Floor Support (Night Shift)

    Eli Lilly and Company 4.6company rating

    Technical support engineer job in Parkton, NC

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Eli Lilly RTP is a new state of the art Parenteral, Device Assembly, and Packaging Facility in Raleigh-Durham North Carolina. This is an exciting opportunity to be part of Team Lilly and work with the latest formulation, isolator, and visual inspection technology. The Quality Assurance Floor Support Specialist works as a member of the QA Floor Support team and reports to the QA Floor Support Supervisor. Responsibilities include providing QA oversight to GMP operations in the Parenteral equipment preparation, formulation, filling, and visual inspection areas. The QA Floor Support Specialist oversees production functions to achieve site goals while providing Quality oversight and ensuring compliance. Job Responsibilities: Responsible for adhering to safety rules and maintaining a safe work environment for both ones-self and others by supporting HSE corporate and site goals. Responsible for ensuring training is completed and remains in compliance. Communicates with Quality Specialist Lead and QA Floor Support Supervisor on quality and operational issues. Ensures adherence and understanding of good documentation practices and compliance with applicable procedures for both Operations and Support personnel. Advise Operations and support personnel on quality matters, while driving the site Quality culture. Ensures regular presence in assigned parenteral areas to monitor aseptic behaviors, GMP programs and quality systems. Reviews and approves GMP documentation in support of daily operations such as: electronic batch record logs, paper logbooks, cleaning, and procedures versus performance. Performs daily documented Quality Checks. Perform sample collection, inspection, and delivery of samples to storage location and/or laboratory. Troubleshoot and provide QA systems support to reconcile issues in systems, such as, inventory control systems (SAP), laboratory LIMS system (Darwin) and other systems as required (TrackWise. PMX). Participate in self-led inspections and provide support during internal / external regulatory inspections. Ability to work cross functionally and work collaboratively with all levels of the organization. Basic Requirements: High School Diploma or equivalent Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position. Completion of Post Offer Exam or Completion of Work Simulation if applicable. Ability to work overtime, as requested. Additional Preferences: Demonstrated strong oral and written communication and interpersonal skills. Bachelor's degree in a science, engineering, computer, or pharmaceutical related field of study, preferred. Demonstrated knowledge and understanding of pharmaceutical process and Quality Systems. Knowledgeable with inventory management systems and deviations systems, (i.e. SAP, TrackWise, etc.) Previous work with combination products or devices with experience with US/EU regulations and notified bodies. Previous experience in GMP production environments. Previous facility or area start up experience. Knowledge of Validation / Qualification activities. Demonstrated decision making and problem-solving skills. Strong attention to detail Proven ability to work independently or as part of a team to resolve issues. Additional Information: Night shift: The position will support a 24/7 operation, working a rotating twelve (12) hour day shift schedule. During the onboarding phase, role will work eight (8) hours Monday-Friday day shift, then transition to the rotating twelve (12) hour day shift stated above upon approval from Supervision. Applicant may work in various areas within the DAP and Warehouse buildings. Mobility requirements should be considered when applying for this position. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $18.02 - $38.61 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $93k-121k yearly est. Auto-Apply 19d ago
  • Fulfillment Support Specialist -S&R

    Mobile Communications, Inc. 4.4company rating

    Technical support engineer job in Fayetteville, NC

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Shipping & Receiving Specialist in Fayetteville, NC, to support our fast-growing Voice division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Provide coverage and support across fulfillment roles, including picking, packing, shipping, receiving, and inventory control Learn and maintain working knowledge of all fulfillment processes and systems (e.g., NetSuite, Ormandy, etc.) Step into various roles during team member absences or high-volume periods Assist with training new or transitioning employees by sharing best practices and supporting onboarding efforts Monitor order flow and identify process inefficiencies or delays, escalating issues as needed Ensure accurate handling and movement of inventory across all touchpoints Collaborate with floor managers and team leads to prioritize urgent orders and resource allocation Maintain a clean, safe, and organized work environment in all assigned areas Perform other duties as needed to support the success of the fulfillment team WHAT YOU WILL BRING TO THE TEAM: High School diploma, GED, or equivalent. Minimum of 2 years' experience in Shipping and Receiving. Proficiency in MS Office Suite, such as Word and Excel. Strong adaptability and willingness to learn new roles quickly Excellent organizational and time-management skills High attention to detail and accuracy Clear communicator with the ability to collaborate across teams Previous warehouse or fulfillment experience preferred Familiarity with Radio Frequency, preferred. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 50 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS: Travel as necessary to support company and customer needs. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-SG1
    $82k-118k yearly est. Auto-Apply 36d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Garner, NC

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $67k-91k yearly est. 8d ago
  • Support Technician

    Future Data Systems

    Technical support engineer job in Fayetteville, NC

    IT Support Technician Come and join our well established and rapidly growing Managed IT Services Company in Fayetteville, North Carolina. We have an immediate opportunity for a highly skilled and customer focused Support Technician to join our team. The number one goal of everyone at Future Data is to make our Clients exceptionally happy. The Support Technician plays an important role in making sure that happens by providing friendly customer service and brilliant technical support for our clients both on-site and remotely. Responsibilities Include: On-site technical support and installation services for client servers, workstations, peripherals, networking, and anything else that is needed. A fully outfitted service vehicle is provided. Remote technical support and service requests when no on-site tasks are assigned. Record all on-site and remote support activities and time in our ticketing system. Keep customer documentation updated in our documentation system. Skills Needed: Self-driven, with ability to work independently and in a team setting. Good written and verbal communication skills. Detail-oriented and organized. Enjoy troubleshooting and problem solving. Requirements: Excellent communication skills. Customer satisfaction is job one! 2+ years prior work experience in an IT support role. Prior MSP experience is a plus! Experience with end user support including hardware repair, operating system installation, email, and desktop application troubleshooting. Experience configuring Firewalls, Switches, VLANs, WAPs, VPNs. Experience with Microsoft 365 and Microsoft Azure AD Experience with Windows Servers, Active Directory, and RDP. Valid driver license. Benefits Competitive salary based on experience and qualifications. 100% Employee Health, Vision, and Dental insurance included. Paid Time Off. Your Birthday Off. Paid training and IT certification exam reimbursements. Schedule 8 Hour Shift - Salaried Position Monday - Friday Pay $45,000.00 $60,000.00 Per Year
    $45k-60k yearly 22d ago
  • Specialist III Biopharma Manufacturing Technical Support

    Astellas Pharma 4.9company rating

    Technical support engineer job in Sanford, NC

    Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ******************** . **The Role:** The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. **Responsibilities:** + Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. + Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. + Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. + Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. + Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. + Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. + Assists with various audits and Facility walk throughs, responses, and corrections. + Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. + Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. + Oracle SME, responsible for the population and maintenance product specific work definitions. **Quantitative Dimensions:** The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. **Organizational Context:** The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization. **Qualifications** **Required:** + BS / BA in Chemical/ Biological Engineering or Life Sciences plus 5+ years of experience in life sciences in manufacturing operations roles or Associates Degree in Science or related field with 7+ or H.S. diploma with 10+ direct related industry experience. + Familiarity with clinical and commercial pharmaceutical manufacturing operations including Drug Substance and Drug Product operations and demonstrated experience and ability to comprehend technical information as it pertains to equipment and processes and proven ability to identify problems and apply a disciplined methodology to identify data-driven root causes. + Prior work history requiring working independently, with minimal supervision, and working with and/or leading cross functional projects; along with proven ability to proactively adjust their work to meet changing business needs. + Demonstrated success and desire to work with in a fast-paced environment and influential skills with coworkers and cross-functional key stakeholders. + Strong attention to detail supported by excellent time management and organizational skills. proficiency with MS Office (Excel, PowerPoint, Word, MS Project and MS Visio), and proven ability to work in faced paced changing environment. + Models our Core Values: Be Bold: Find a Way, Care Deeply, Get Stuff Done - is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted. **Preferred:** + 2+ years experience in the manufacture of sterile injectable products in a regulated environment. + 1+ years experience of technical writing (nonconformances, SOPs, batch records, change controls, CAPAs, etc.). + Experience with the following equipment: Filter integrity testers, autoclaves, Drug Product fillers and isolators, single use systems and aseptic connections + Hands-on experience with PUPSIT. + Completion of the BioWork Certification Program or related industry type programs are considered a plus. + Industry experience in Drug Substance and Drug Product and knowledge or proficiency with single use equipment and systems and cGMP and good documentation practice (GDP). + Experience with Quality Systems, RCAs, and investigational ownership. **Working Conditions:** + On occasion, this role may travel to other Astellas Gene Therapies or Astellas manufacturing facilities (0-5%) + This role frequently requires long periods of sitting, standing and use of hands and regular motion to include bending, stooping, regular reaching over head activities, and independent mobility to lift to 25lbs. + This is an on-site role working in a cGMP regulated manufacturing facility. **Salary Range** : $91,000-$143,000 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations) **Benefits** : + Medical, Dental and Vision Insurance + Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down + 401(k) match and annual company contribution + Company paid life insurance + Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions + Long Term Incentive Plan for eligible positions + Company fleet vehicle for eligible positions + Referral bonus program _All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._ \#LI-TR1 Category Sanford TC Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans
    $39k-78k yearly est. 60d+ ago
  • Fort Bragg Tech Support Engineer

    Amentum

    Technical support engineer job in Fayetteville, NC

    Amentum/Delta Bridge is seeking skilled **CONUS Technical Engineering resources** to support the **survey, installation, and configuration** of a cutting-edge **Wireless Intrusion Detection System (WIDS)** at a classified customer site in Fayetteville, NC. This role is on a **casual basis** , designed to match the customer's dynamic schedule. The project will begin with approximately **one month of focused installation work** , followed by **occasional O&M support** as needed. Schedules will be coordinated a couple weeks in advance to ensure smooth execution. **Responsibilities** + Assemble and mount antennas/brackets, including above drop ceilings. + Pull, terminate, and test Single and Multi-Mode Fiber runs. + Potentially transport and stage equipment between buildings. + Execute tasks in alignment with **Amentum's strict safety standards and compliance procedures** . + Perform work during both **business hours and after-hours** , depending on facility availability. **Required Qualifications** + Hands-on experience with installation procedures, including conduit bending and related tasks (preferred). + Ability to safely climb stepladders up to approximately 10 feet. + Minimum **1-2 years of relevant field experience** . + Strong **analytical and problem-solving skills** with attention to detail. + Effective **interpersonal, communication, and collaboration skills** to work within a team-oriented environment. + Excellent **organizational and time-management abilities** to meet shifting project demands. + 1-2 years of relevant field experience in fiber pulling and terminating fiber + 1-2 years of relevant installation experience + Active Secret clearance required. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
    $61k-86k yearly est. 21d ago
  • IT Support Specialist II

    Fayetteville Technical Community College 3.6company rating

    Technical support engineer job in Fayetteville, NC

    Information Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Support Specialist II! This position provides technical support, user assistance and system updates and maintenance for the College in a hands-on capacity throughout the College and ensures that issues are resolved efficiently and effectively. This position provides support to the faculty, staff, and classroom computer labs by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus computers, hardware, software, and peripheral equipment. This position's responsibilities require independent analysis, communication, and problem solving. Duties are performed with little supervision and require initiative and judgment. We offer a valuable benefits package that includes the following: NC State Health Plan NC State Retirement Plan Paid Leave Paid Holidays Cafeteria Plan (IRS Code Section 125) Educational Benefits Longevity TRICARE Supplement Benefits Full-time employee benefits Duties Essential Duties-Duties may include, but are not limited to, the following: * Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment. * Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction. * Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience. * Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College. * Analyze, research, and provide solutions to faculty, staff, and student requests for IT assistance; test and evaluate new IT hardware and software. * Maintain accurate records of support requests, solutions provided, and IT-related inventory; update knowledgebase and internal documentation as necessary. * Assist with the installation, configuration, and maintenance of hardware and software; manage IT asset inventory and ensure compliance with licensing agreements. * Coordinate vendor support for hardware and software information for IT-related systems, maintain information about equipment and installation, identify software users and recommend other options as requested. * Provide training and guidance to end users on best practices, software applications, and new technologies. * Work closely with the other ITS team members and departments to support the mission, technology initiatives and projects of the College. Participate in continuous improvement efforts and contribute to team goals, including workshops, conferences, and meetings to support the mission of the department. * Provide support and mentoring to IT Support Specialist I (part-time) staff. * Perform related duties as assigned. Minimum Qualifications * An Associate degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Technology; or equivalent. CompTIA A+ certification is a plus. * One year of experience troubleshooting computers, peripherals, and software applications is required. * Demonstrated technical expertise in support of Windows and/or Apple operating systems is required. Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $46,811 annually Number of Months 12 Employee Benefits NC State Health Plan NC State Retirement Plan Paid Leave Paid Holidays Cafeteria Plan (IRS Code Section 125) Educational Benefits Longevity TRICARE Supplement Benefits Posting Number S94-25 Posting Detail Information EEO Statement The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer. Close Date 01/09/2026 Open Until Filled No Special Instructions to Applicants Screening of applications will begin immediately. NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied. Three (3) Professional References Are Required. " Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension."
    $46.8k yearly 3d ago
  • Systems Engineer

    Mantech 4.5company rating

    Technical support engineer job in Fayetteville, NC

    **MANTECH** seeks a motivated, career and customer-oriented **Systems Engineer** to join our team in **Fayetteville, NC** . In this role, you will contribute to a mission-focused team that will support military operators and mission partners by applying your technical leadership and systems engineering expertise to support complex DoD systems and infrastructure. Your responsibilities will span the entire systems engineering lifecycle, from concept to sustainment, as you ensure solutions are effectively integrated, secure, and aligned with mission requirements. **Responsibilities include but are not limited to:** + Leading systems engineering efforts throughout the project lifecycle, including requirements analysis, architecture development, integration, testing, and deployment + Designing and developing solutions to complex applications problems, system administration issues, or network concerns. + Performing systems management and integration functions for enterprise-level IT systems. + Conducting detailed trade studies and technical assessments to recommend optimal system configurations + As part of the C5ISR Team, leads systems engineering and integration activities for complex C5ISR systems. + Supervising the development of the system architecture, managing the requirements baseline, and directing the integration and test strategy. + Providing expert guidance on systems engineering and MBSE best practices. **Minimum Qualifications:** + A Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related technical field OR High School and 4 years of additional experience or Associate's Degree and 2 years of additional experience may be exchanged in lieu of a required Bachelor's degree + 9+ years of systems engineering experience, preferably in DoD or mission-critical environments + Experience with full system development lifecycle and system-of-systems architecture + Strong understanding of systems integration, performance analysis, and interface design + Proficiency with tools such as DOORS, Cameo, or similar MBSE tools **Preferred Qualifications:** + INCOSE Certified Systems Engineering Professional (CSEP) or Expert Systems Engineering Professional (ESEP) certification + Master's degree in Engineering or related technical field + Familiarity with Agile development methodologies and DevSecOps practices + Knowledge of cyber security principles and compliance frameworks (e.g., RMF, NIST) + Prior experience supporting Special Operations or tactical systems **Clearance Requirements:** + Active Top Secret clearance with SCI Eligibility **Physical Requirements:** + The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations. MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
    $69k-91k yearly est. 38d ago
  • Network Analyst II

    Sampson Regional Medical Center 4.3company rating

    Technical support engineer job in Clinton, NC

    The selected candidate will be responsible for managing and maintaining the organizations IT infrastructure, ensuring optimal performance, security, and reliability. This position supports and administers Cisco VoIP systems, Windows Server environments, VMware virtualization platforms, and Microsoft 365 services. The role involves system administration, network operations, troubleshooting, and collaboration with internal teams to support day-to-day operations and long-term technology initiatives. Additionally, this position involves creating and modifying organizational policies, creation of workflows, support and maintenance of systems, system updates, and Tier 3 support. Requirements: Bachelor's degree in Information Systems or equivalent discipline required. Master's degree, preferred. Minimum of 3 years of experience in Healthcare IT, or 5 years of IT experience in another industry. Cisco Unified Communications and VMware experience preferred. CCNA, Network +, Microsoft, VMware, and/or SAN certifications preferred. Hours: Minimum 40-hour work week. Rotating weekly call, flex schedules and shift work are possible during implementation. May be required to work other hours for effective department operations. Your Health, Our Passion!
    $59k-76k yearly est. 7d ago
  • Information and Technology

    Diocese of Raleigh 3.8company rating

    Technical support engineer job in Saint Pauls, NC

    Middle School Teaching/Technology Education Date Available: 08/01/2025 Inforrmation and Technology Classroom Teacher Position Purpose The Information and Technology Curriculum provides the framework for diocesan teachers to implement appropriate instructional methodology in grades K through 8 and indicates the level of competency expected of students at each grade level. The curriculum is based on the National Educational Technology Standards for Students (NET*S) Essential Functions To implement the curriculum effectively the teacher must understand the language of the format: Strands are the specific areas of focus for Information and Technology instruction: Sources of Information, Informational Text, Research Process, Safety and Ethical Issues, and Technology as a tool. Values and Attitudes highlight values rooted in Gospel teachings, which enable students to develop a critical conscience in the use and application of technology. Values and Attitudes are not necessarily quantifiable. Essential Standards detail what a student should know and be able to apply for each strand. Clarifying Objectives are specific indicators of age appropriate knowledge/skills prerequisite to achieve the goals at each grade level. Integration Strategies offer suggestions for authentic application of the Standards and Objectives in the classroom. Additional Duties Performs other related tasks as assigned by the Principal and other central office administrators as designated by the Superintendent. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. Knowledge, Skills and Abilities Knowledge of current teaching methods and educational pedagogy, as well as differentiates instruction based upon student learning styles. Knowledge of elementary school curriculum and concepts. Knowledge of data information systems, data analysis and the formulation of action plans. Knowledge of applicable federal and state laws regarding education and students. Ability to use computer network system and software applications as needed. Ability to organize and coordinate work. Ability to communicate effectively with students and parents. Ability to engage in self-evaluation with regard to performance and professional growth. Ability to establish and maintain cooperative working relationships with others contacted in the course of work. Physical and Mental Demands, Work Hazards Works in standard office and school building environments. Preferred Requirements: BS Education 3-5 years of related work experience in Education is preferred Employment is contingent upon applicant satisfactorily passing criminal background and reference checks. Must complete diocese-sponsored Safe Environment Training
    $38k-57k yearly est. 60d+ ago
  • Leader, Technical Support

    Cisco Systems, Inc. 4.8company rating

    Technical support engineer job in Parkton, NC

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $82k-97k yearly est. 15d ago
  • IT Helpdesk Technicians

    Eclerx

    Technical support engineer job in Fayetteville, NC

    We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems. IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals. Primary Responsibilities Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Contribute to improving customer support by actively responding to queries and handling complaints Own and execute IT asset movement Ability to install and troubleshoot All in One and Laser Printers Knowledge, Skills, & Experience Requirements Proven work experience as a Helpdesk/Desktop Technician. Solid technical background with an ability to give instructions to a non-technical audience. Customer service oriented with a problem solving attitude. Teamwork skills. “Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”
    $35k-61k yearly est. 60d+ ago
  • Specialist III Biopharma Manufacturing Technical Support

    Astellas Pharma 4.9company rating

    Technical support engineer job in Sanford, NC

    Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** The Role: The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. Responsibilities: Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. Assists with various audits and Facility walk throughs, responses, and corrections. Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. Oracle SME, responsible for the population and maintenance product specific work definitions. Quantitative Dimensions: The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. Organizational Context: The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
    $39k-78k yearly est. 14h ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Garner, NC

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military
    $67k-97k yearly est. 60d+ ago
  • Fort Bragg Tech Support Engineer

    Amentum

    Technical support engineer job in Fayetteville, NC

    Amentum/Delta Bridge is seeking skilled CONUS Technical Engineering resources to support the survey, installation, and configuration of a cutting-edge Wireless Intrusion Detection System (WIDS) at a classified customer site in Fayetteville, NC. This role is on a casual basis, designed to match the customer's dynamic schedule. The project will begin with approximately one month of focused installation work, followed by occasional O&M support as needed. Schedules will be coordinated a couple weeks in advance to ensure smooth execution. Responsibilities * Assemble and mount antennas/brackets, including above drop ceilings. * Pull, terminate, and test Single and Multi-Mode Fiber runs. * Potentially transport and stage equipment between buildings. * Execute tasks in alignment with Amentum's strict safety standards and compliance procedures. * Perform work during both business hours and after-hours, depending on facility availability. Required Qualifications * Hands-on experience with installation procedures, including conduit bending and related tasks (preferred). * Ability to safely climb stepladders up to approximately 10 feet. * Minimum 1-2 years of relevant field experience. * Strong analytical and problem-solving skills with attention to detail. * Effective interpersonal, communication, and collaboration skills to work within a team-oriented environment. * Excellent organizational and time-management abilities to meet shifting project demands. * 1-2 years of relevant field experience in fiber pulling and terminating fiber * 1-2 years of relevant installation experience * Active Secret clearance required. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
    $61k-86k yearly est. 21d ago
  • Network Analyst II

    Sampson Regional Medical Center 4.3company rating

    Technical support engineer job in Clinton, NC

    The selected candidate will be responsible for managing and maintaining the organizations IT infrastructure, ensuring optimal performance, security, and reliability. This position supports and administers Cisco VoIP systems, Windows Server environments, VMware virtualization platforms, and Microsoft 365 services. The role involves system administration, network operations, troubleshooting, and collaboration with internal teams to support day-to-day operations and long-term technology initiatives. Additionally, this position involves creating and modifying organizational policies, creation of workflows, support and maintenance of systems, system updates, and Tier 3 support. Requirements: Bachelor's degree in Information Systems or equivalent discipline required. Master's degree, preferred. Minimum of 3 years of experience in Healthcare IT, or 5 years of IT experience in another industry. Cisco Unified Communications and VMware experience preferred. CCNA, Network +, Microsoft, VMware, and/or SAN certifications preferred. Hours: Minimum 40-hour work week. Rotating weekly call, flex schedules and shift work are possible during implementation. May be required to work other hours for effective department operations. Your Health, Our Passion!
    $59k-76k yearly est. 4d ago
  • Information and Technology

    Diocese of Raleigh 3.8company rating

    Technical support engineer job in Saint Pauls, NC

    Technology/IT Staff The Information and Technology Curriculum provides the framework for diocesan teachers to implement appropriate instructional methodology in grades K through 8 and indicates the level of competency expected of students at each grade level. To implement the curriculum effectively the teacher must understand the language of the format: Strands are the specific areas of focus for Information and Technology instruction: Sources of Information, Informational Text, Research Process, Safety and Ethical Issues, and Technology as a tool. Values and Attitudes highlight values rooted in Gospel teachings, which enable students to develop a critical conscience in the use and application of technology. Values and Attitudes are not necessarily quantifiable. Essential Standards detail what a student should know and be able to apply for each strand. Clarifying Objectives are specific indicators of age appropriate knowledge/skills prerequisite to achieve the goals at each grade level. Integration Strategies offer suggestions for authentic application of the Standards and Objectives in the classroom.
    $38k-57k yearly est. 60d+ ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Fayetteville, NC?

The average technical support engineer in Fayetteville, NC earns between $52,000 and $101,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Fayetteville, NC

$72,000

What are the biggest employers of Technical Support Engineers in Fayetteville, NC?

The biggest employers of Technical Support Engineers in Fayetteville, NC are:
  1. Amentum
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