Technical support engineer jobs in Fort Wayne, IN

About the Role As a CBRE Data Center Installer, you the installation of network cabling and infrastructure within a data center environment. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES · Installation/decommissioning of network and cabling infrastructure in a Data Center environment. · Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. · Provide structured feedback on project progress to Stakeholders. · Exhibit quality workmanship on all work and maintain Data Center cleanliness. · Follow all production, safety and quality standards, codes, and industry best practices. · Collaborate with various Stakeholders to remove project obstacles. · Reading and comprehending blueprints and building documentation/redline work. · Broad understanding of Data Center infrastructure technologies. SKILLS AND QUALIFICATIONS · Knowledge and use of basic telecom hand tools. · Must understand customer service. · Cleared understanding of job safety requirements. · Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience #directline #cbredirectlinereferral

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta's Operations & Trialing Team is seeking a Trialing Specialist Technician in Fort Wayne, IN. This role will provide the highest quality field trial data through timely and accurate note collection and sound trial execution in corn and soybean trials. This includes supporting local trialing efforts to create superior products as well as assisting the Trialing Manager's targeted goals by continuously innovating and driving optimal field trial management. This is an annual position from March 1st, with the assignment ending November 30th. Accountabilities: * Function as an integral member of a team responsible for the full range of seasonal activities related to conducting yield trials including but not limited to planning, actively communicating, packaging, planting, note-taking, and harvest. * Evaluate and secure quality yield trial land in the desired testing area. * Act as a source of information on yield trialing processes and protocols. * Supervise third-party contract labor to assist with planting, phenotyping, and harvest. * Lead projects with impact both on and across stations and sites and provide formal or informal guidance, training, and support to other team members. * Provide input to development of new process protocols and standards. * Effectively communicate regularly with Trialing Manager regarding the status of projects and work activities. * Operate tractors for planting research plots. * Operate research combines for data collection.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: * Install, configure, and maintain Denali Solutions at customer locations * Collaborate with clients to understand their unique requirements and provide tailored solutions * Conduct on-site assessments to ensure compatibility and optimal performance of systems * Provide training to client's staff on the operation and maintenance of installed systems * Collaborate with the engineering team to enhance and customize solutions based on client feedback * Maintain accurate documentation of installations, configurations, and troubleshooting procedures * Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * High School Diploma * 1-3 years of Experience Qualifications: * 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications * Forklift certification or willingness to obtain * Strong ability to troubleshoot hardware and software problems * Travels to customer locations as necessary to provide service * Strong written and verbal communication skills * Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: * Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. * Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. * Authorizes dealer warranty work within guidelines and procedures. * Authorizes repairs and supplies parts to non-Jayco repair centers. * Provides information repair procedures and initiates unit returns for repair work. * Provides technical service information to dealers and customers. * Files incident reports for property damage, personal injury or fire. Additional Functions: * Enters pertinent information into unit files. * Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc. Preferred Experience/ Knowledge: * Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. * Technical aptitude is required. * Prior high volume call center experience is helpful. Necessary Skills & Abilities: * Willingness to learn, grow and adapt to an ever changing product environment. * Listening skills to thoroughly understand problems and respond appropriately in a timely manner. * Desire and ability to problem solve effectively. Work Requirements: * This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. * This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms. * This position is a full-time position, which may require some flexibility in hours and days worked. * Regular attendance is required. * Supervisory responsibilities: none * Remote work: not available. * Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: Install, configure, and maintain Denali Solutions at customer locations Collaborate with clients to understand their unique requirements and provide tailored solutions Conduct on-site assessments to ensure compatibility and optimal performance of systems Provide training to client's staff on the operation and maintenance of installed systems Collaborate with the engineering team to enhance and customize solutions based on client feedback Maintain accurate documentation of installations, configurations, and troubleshooting procedures Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: High School Diploma 1-3 years of Experience Qualifications: 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Strong ability to troubleshoot hardware and software problems Travels to customer locations as necessary to provide service Strong written and verbal communication skills Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Details Corporate - Fort Wayne, IN Full Time Information TechnologyJob Overview Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. As the IT Support Specialist, you will be responsible for ensuring the functionality, maintenance, and security of all credit union devices. You will troubleshoot and resolve technical issues while providing additional support to your teammates in helpdesk operations, core system processing, and phone systems administration. This role also involves collaborating on projects and delivering excellent service support to internal and external stakeholders. Job Type: Full-Time (On-Site) Location: Corporate Office - Fort Wayne, IN Schedule: 8:00am-5:00pm Monday-Friday, on call rotation some nights, holidays, and weekends. Responsibilities: Support helpdesk functions and serve as a first point of contact for support requests. Set up, install, and configure software. Maintain, repair, and upgrade technological equipment or peripheral devices. Troubleshoot and resolve helpdesk issues with the team in a timely manner. Assist the team by performing regular backups to safeguard data using the batch automation system. Ensure that phone system is functioning properly and recommend enhancements when needed. Rotate on-call duties with assigned IT staff as scheduled, including emergencies, nights, holidays, and weekends. Keep abreast of emerging technologies and best practices in helpdesk management. Job Qualifications Required Skills: Broad experience and knowledge with Windows based applications including Active Directory, WSUS, DNS, DHCP, WDS, group policies, Microsoft Office etc. and workstation operating systems including Windows 10 and 11 with an emphasis on ensuring stability and patch level vulnerability management. Familiarity with desktop imaging applications and standardization of enterprise level desktops and laptops. Experience in working with VoIP phone systems and email spam filter technology. Familiarity with networking technology, topology, and security appliances with a strong desire to learn and grow in this field. Qualifications: Job Level: Mid-Level Required Experience: 1-3 years of similar or related experience. Preferred Education: Associate degree or achievement of formal certifications recognized in the industry as equivalent. Benefits: Education/Scholarship Assistance Training/Career Development Programs PTO & 13 Paid Holidays Pension & 401k Retirement Plans Health/Dental/Vision Insurance Plans Flex Spending Account & Health Reimbursement Arrangement Employer Paid Life & Voluntary Life Insurance Employer Paid Short-Term & Long-Term Disability Accident, Critical Illness, & Hospital Confinement Plans

Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8AM - 5PM :     Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. DUTIES & RESPONSIBILITIES : Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Other duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to non-technical staff members. Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Windows Operating system and Thin Client environments Excellent oral communication skills Detail-oriented to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues Extremely motivated self-starter Strong desire to learn Ability to work as a Team member QUALIFICATION/EDUCATION AND EXPERIENCES: High School diploma or equivalent 2+ years of experience working in a help desk environment PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position must be located in our Defiance, OH office This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule. Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.

Job DescriptionIT Specialist We move freight. You move networks. Together, we make logistics look easy. Bring your IT skills and lets keep the wheels turning If you're a problem-solver who thrives in fast-paced environments and loves helping people stay productive, this is your chance to take ownership of the systems that power a half-billion-dollar logistics operation. Youll support our teams across the country, ensuring they have the tools, uptime, and technical reliability they need to deliver for our customers. At Circle Logistics, were one of the fastest-growing 3PLs in the nation, built on No-Fail Service, Personalized Communication, and Innovative Solutions. Every truck we dispatch, every customer we support, and every win we celebrate relies on strong IT performance behind the scenes. If youre ready to make a direct impact, work with great people, and be part of a company that recognizes and rewards excellence, wed love to meet you. What Youll Do Provide IT support to administrative and operations teams Assist with new hire setups: computers, phones, desk equipment Resolve software, hardware, and access issues Set up new user accounts, profiles, and passwords Install and perform minor repairs on hardware, software, and peripherals Order replacement hardware or new software Manage rollouts of new apps, tools, and updates Test and evaluate new technologies for adoption Monitor daily performance of systems and networks Support VOIP deployment and troubleshooting Assist with server/network stability and uptime Maintain office equipment and coordinate repairs Assist with office builds or relocations (furniture assembly, layouts, mounts) Complete special IT projects as assigned What You Need Experience 13 years in customer service, operations, data entry, call center, IT helpdesk, networking, or logistics Hands-on experience with PC support, VOIP, and networking setup/administration Experience with hand tools and basic power tools (strongly preferred) Skills Strong attention to detail and ability to follow tasks to completion Ability to multitask and prioritize effectively Excellent communication skills Strong teamwork and professional conduct Ability to work flexible hours (nights/weekends/holidays as needed) Education & Certifications Associates or Bachelors degree preferred CompTIA A+ preferred Technical Tools Above-average proficiency with Google Suite (Admin + Apps) Microsoft Office (VLOOKUP, pivot tables, reporting) preferred What We Offer Comprehensive health, dental, and vision coverage Professional growth within a rapidly expanding national logistics company A fast-paced, collaborative, and creative work environment where your ideas matter Ready to take your IT career to the next level? Apply today and join a team that values innovation, problem-solving, and growth. Click Apply Now to start your journey and one of our recruiters will reach out to you shortly! Physical Requirements The physical requirements listed below represent the general expectations for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform tasks that may require close vision, distance vision, peripheral vision, depth perception, and adjusting focus, with or without corrective lenses. Ability to move about the workspace, including periods of walking or other mobility as needed. Ability to remain seated for extended periods (generally up to 8 hours), as required by the role. Ability to reach, bend, stoop, push, and/or pull, and to lift or move items generally up to 35 pounds, and occasionally up to 40 pounds, as part of regular job duties. Work Environment The working conditions described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made as needed. Primarily an indoor office environment, with occasional participation in company activities or events that may occur outdoors. Work schedules may vary and could include evenings, weekends, holidays, or extended hours based on business needs. While most duties occur in a climate-controlled environment, occasional exposure to outdoor weather (heat, cold, etc.) may occur during support of company activities. Noise levels in the work environment typically range from moderate to loud.

Job Details Holsum of Fort Wayne Fort Wayne - Fort Wayne, IN Full Time High School Up to 10% 1st Information TechnologyDescription We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person. Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications Qualifications Required: High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred: 6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed. #lbmanagement

IT Level 1 Technician Pay Rate: $18.57 - 23.33 Department: Information Technology Key Responsibilities · Respond to and resolve technical support tickets and user requests in a timely and professional manner. · Provide in-person, phone, and remote desktop support across multiple office and group home locations. · Set up and configure desktops, laptops, thin clients, Chromebooks, and mobile devices. · Create, modify, and decommission user accounts in accordance with role-based access protocols. · Configure and support VPN access, Remote Desktop Services, and Microsoft 365 accounts. Every effort has been made to make your job description as complete as possible; however, at times there will be other duties you are required to perform. Easterseals Northern Indiana reserves the right to make changes to job · Implement security policies including MFA, password management, and role-based access. · Assist in patch management, antivirus updates, and software rollouts using centralized management tools. · Perform regular equipment maintenance, hardware upgrades, and installations. · Support the deployment of new systems including printers, network equipment, and telephony devices. · Maintain accurate records of IT assets, service requests, and configuration changes. · Ensure IT support activities align with HIPAA, CARF accreditation requirements, and internal security policies. · Assist with compliance audits and documentation of procedures and incident responses. · Monitor device performance and coordinate with senior IT staff on server, storage, and networking needs. · Provide on-site support for physical security systems including cameras and badge access points. · Escalate complex issues involving servers, backups, or network infrastructure to senior team members. · Provide basic training to staff on software tools, cybersecurity awareness, and proper device use. · Communicate IT updates and scheduled maintenance to staff as needed. --- Qualifications · Associate's degree in Information Technology or related field (Bachelor's preferred) or applicable prior experience. · 1-3 years of hands-on IT support experience in a multi-site environment · Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools · Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus · Strong problem-solving and troubleshooting skills · Excellent communication and interpersonal skills · Ability to manage multiple priorities and meet deadlines · High attention to detail and commitment to security best practices · CompTIA A+, Network+, or Security+ · Microsoft Certified: Modern Desktop Administrator Associate · VMware or other virtualization-related certifications · Ability to pass criminal/registry background checks and other required screenings · Possession of valid driver's license, safe driving record, and proof of auto insurance. --- Work Environment/Conditions The position involves occasional travel to other ENI facilities and group homes as needed. It may also require lifting and moving IT equipment weighing up to 50 pounds. Additionally, the role includes on-call availability during evenings and weekends on a rotating schedule to address critical issues. Benefits: Medical, Dental, and Vision Insurance Company-paid Life Insurance and Long-Term Disability Voluntary Life Insurance Employee Assistance Program (EAP) Retirement Plan Vacation, Sick and Personal Time Employee referral bonus Holiday pay Flexible scheduling Paid training and continued education opportunities Advancement opportunities Tuition Assistance Additional Info: Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant. All Cardinal Services locations are tobacco-free.

Full-time Description We are seeking a skilled and customer-focused Tier 2 Help Desk Technician to join our team in Warsaw, Indiana. This role will primarily involve assisting customers remotely from our Warsaw office, with occasional on-site visits to local customers as needed. This position requires strong technical expertise, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. You will support a wide range of IT systems and services, including end-user devices, server environments, cloud services, and network infrastructure. Responsibilities: Provide remote technical support for desktops, laptops, mobile devices, servers, and networking equipment Install, configure, and maintain hardware and software across Windows-based environments Support cloud services (Microsoft 365, Exchange Online), business productivity tools, and collaboration platforms Troubleshoot and resolve technical issues related to operating systems, applications, printers, and network connectivity Perform routine maintenance, updates, and backups according to company standards Collaborate with internal IT teams, vendors, and customers to ensure timely issue resolution Document technical processes, system changes, and issue resolutions thoroughly Deliver excellent customer service and maintain professionalism in all customer interactions Occasionally provide on-site support to local customers when required Requirements 2-5 years of hands-on IT support experience with Tier 2-level troubleshooting and administration skills Proficiency with Microsoft Windows Server (2008-2022), including Active Directory, DNS, DHCP, and Remote Desktop Services Strong knowledge of Windows 10/11 and legacy operating systems Solid understanding of file permissions, security practices, and group policy management Experience with Microsoft 365, Exchange (on-prem or cloud), and collaboration tools Working knowledge of routers, switches, VPNs, and firewalls Familiarity with hardware from vendors such as Dell, HP, Lenovo, and IBM, including component-level repair Experience supporting network vendors and platforms such as Cisco, SonicWall, Meraki, and WatchGuard Comfortable with virtualization platforms like VMware or Hyper-V Strong documentation, communication, and time management skills Must be able to pass a criminal background check, E-Verify citizenship check, and a motor vehicle report prior to employment Salary Description 55,000 - 65,000

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products. This position is a hybrid role, working both remotely from home and on-site out of our Fort Wayne, IN office. Key Tasks & Responsibilities (Essential Functions) * Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat. * Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. * Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). * Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. * Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required. * Escalation/Crises management * Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. * Lead Partner management support and other programs as required. Skills and Minimum Experience Required * Reside within a commutable distance to Fort Wayne, IN to attend in-office days as scheduled * Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience * Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems * Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products. This position is a hybrid role, working both remotely from home and on-site out of our Fort Wayne, IN office. Key Tasks & Responsibilities (Essential Functions) Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat. Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required. Escalation/Crises management Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. Lead Partner management support and other programs as required. Skills and Minimum Experience Required Reside within a commutable distance to Fort Wayne, IN to attend in-office days as scheduled Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and apply the knowledge to perform support duties Q-SYS Level I and Level II certification is highly desirable AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable An understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is a plus Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus Excellent written, verbal, presentation, interpersonal, communication and phone skills QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. The range for this position is 48,000 to 86,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at **************, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov

Job DescriptionSalary: $25.00-32.00/HR cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position is 3-days per week to start. May move to Full-time in the next few months. The Specialist I - IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support. Key Tasks, Deliverables & Objectives: Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities. Acts as a site advocate to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution. Develops key relationships with IT SMEs, leadership, user base, and monitors user experience. Provides C-Level support for incidents and requests. Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions. Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies. Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards. High professional ethics and respect administrative policies and committed to deliver IT world class services. Have a mindset to always keep learning new technologies and stay current. Travel: 10 15% Minimum Qualifications: Working experience in WAN, LAN topology and support Working experience in Microsoft products Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements. In possession of a drivers license (preferably having own car) English (spoken and written) skills are required. Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred. Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews. 3-10 years of proven experience in IT customer support and business partnership Preferred Qualifications Bachelor's degree in computer science or related field or commensurate experience. IT Support Certifications (Microsoft, A+, etc.)

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $19.00/Hour

Systems Engineer (Service Desk) Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of IT Service Management team members to keep costs low. The purpose of the Network Engineer is to provide client-centered, efficient, and effective level 3+ remote support to Corsica clients' networking needs. By efficiently and effectively resolving complex IT issues, the Network Engineer will help minimize downtime and disruptions within client environments, which in turn will further build trust between Corsica and our clients. Responsibilities The responsibilities for this position include: Serve as a Tier 3 resource and escalation point for the rest of the Service Desk team on networking tickets, as needed. Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. Provide network analysis, response, and remediation support, as needed. Maintain network infrastructures across multiple clients and MSP/MSSP internal services. Manage the impact, risk, and implementation of complex client change requests. Communicate effectively with both management as well as client points of contact and end users. Build and develop configurations for network products. Estimate and summarize client network health and recommendations for improvement. Follow standard operating procedures as documented in the knowledge management system. Assist in creating and updating knowledge articles to be used by other service desk personnel. Work with the team and escalate as needed with the assistance of management. Maintain and update system documentation and service ticket records. Stay up to date on the latest technologies through ongoing education. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high paced environment. Have the ability to understand the perspective of the client in all service interactions. Must make effective use of time and complete tasks efficiently and on time. Able to work with a team, communicate effectively, and have a high attention to detail. Must meet client and corporate expectations for attendance, quality, and performance. Must have advanced experience with each of the following: TCP/IP Stack Working with and without out of band management on remote systems, utilizing on-site resources as smart hands as necessary. DHCP and DNS support in SMB and enterprise environments. NMS and SIEM Switches, firewalls, and advanced infrastructure - Cisco, Fortinet, Sonicwall preferred. Network authentication and encryption methods. Dynamic routing protocols, SLA, route tracking, and network policies. VOIP applications such as CUCM, Jabber, 3CX, RingCentral, etc. Must have intermediate experience with each of the following: Network security hardening best practices. Cloud-based providers such as Azure and AWS. Microsoft Cloud Solutions - OneDrive, Office 365, Exchange Online, Sharepoint, etc. Cloud based networking and Cloud to physical connections. Preferred experience with: Virtualization platforms such as Hyper-V and VMWare. Education, Experience, and Certifications Bachelor's Degree in any IT related field OR equivalent technical certifications (Disco CCNP, CCNA, Fortinet NSE, etc) 6+ years of network experience with implementation and support. 2+ years of Windows Sever technology experience as well as the Windows Server core Services. 2+ years of Microsoft Cloud Solutions experience. At least 3 certifications from leading vendors such as Cisco, CompTIA, or Microsoft are required. Cisco-Voice preferred. Supervisory Responsibility This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00 am to 9:00 Pm and the assigned shift will be communicated in advance. This position will also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Electronic Warfare and Airborne Sensors department within the Space and Air Sensors; Systems Engineering & Test Capabilities (SE&TC) organization has an immediate opening for a Senior Systems Engineer to support ongoing integration, test, and sustainment activities for the Next Generation Jammer (NGJ) Common Electronics Unit (CEU). NGJ is the flagship product for the Electronic Attack Systems mission area within the Naval Power Strategic Business Unit of Raytheon. This position supports a variety of activities including but not limited to production support, failure investigation and resolution, root cause and corrective action, aftermarket sustainment, supplier engagement, test planning and implementation, and new system integration, verification, and validation (IV&V). The successful candidate is an energetic, focused, and capable engineer with strong organizational capabilities and a drive to learn and grow. This position is full-time on-site in Fort Wayne, IN What You Will Do: * Support test, fault identification, failure resolution, and acceptance of production and field return hardware. * Provide engineering support to NGJ lab test and qualification activities, providing engineering oversight to the test, evaluation, and analysis of issues pertaining to system hardware and firmware functionality and performance. * Provide support for situations including (but not limited to) customer inquiries, field failures, product obsolescence, system enhancements, new product development and integration. * Evaluate and assess the performance of developmental electronic warfare systems, including signal processing subsystems. * Support system configuration management activities, ensuring the system configuration is stable and secure, while managing the propagation of change within the overall CEU system. Qualifications You Must Have: * Typically requires a Bachelor's in science, Engineering, Physics or Computer Science (STEM preferred) and a minimum of 2 years of prior engineering experience * RF system design, digital and analog signal processing, waveform and signal modulation characteristics and analysis, and/or algorithm implementation and testing. * Support occasional business travel (20% or less). * Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer: * Ability to address complex engineering issues by performing analysis, development, and implementation of solutions to complex engineering problems * Communicate system designs, project updates, and technical findings to internal teams and external partners. * Development, implementation, and test of RF jamming algorithms. * Experience using MATLAB, PathWave ADS, and/or PathWave EMPro for simulation and design of RF systems. * RF receiver/exciter product design, development, and/or test experience in the Electronic Attack (i.e. signals jamming) sub-domain of EW. * Embedded systems and embedded programming. Experience implementing digital signal processing solutions on embedded processors and digital hardware. * DOORS for requirements management. What We Offer * Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation * Relocation Eligible - Relocation assistance is available As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Systems Engineer (Service Desk) Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of IT Service Management team members to keep costs low. The purpose of the Network Engineer is to provide client-centered, efficient, and effective level 3+ remote support to Corsica clients' networking needs. By efficiently and effectively resolving complex IT issues, the Network Engineer will help minimize downtime and disruptions within client environments, which in turn will further build trust between Corsica and our clients. Responsibilities The responsibilities for this position include: Serve as a Tier 3 resource and escalation point for the rest of the Service Desk team on networking tickets, as needed. Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. Provide network analysis, response, and remediation support, as needed. Maintain network infrastructures across multiple clients and MSP/MSSP internal services. Manage the impact, risk, and implementation of complex client change requests. Communicate effectively with both management as well as client points of contact and end users. Build and develop configurations for network products. Estimate and summarize client network health and recommendations for improvement. Follow standard operating procedures as documented in the knowledge management system. Assist in creating and updating knowledge articles to be used by other service desk personnel. Work with the team and escalate as needed with the assistance of management. Maintain and update system documentation and service ticket records. Stay up to date on the latest technologies through ongoing education. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high paced environment. Have the ability to understand the perspective of the client in all service interactions. Must make effective use of time and complete tasks efficiently and on time. Able to work with a team, communicate effectively, and have a high attention to detail. Must meet client and corporate expectations for attendance, quality, and performance. Must have advanced experience with each of the following: TCP/IP Stack Working with and without out of band management on remote systems, utilizing on-site resources as smart hands as necessary. DHCP and DNS support in SMB and enterprise environments. NMS and SIEM Switches, firewalls, and advanced infrastructure - Cisco, Fortinet, Sonicwall preferred. Network authentication and encryption methods. Dynamic routing protocols, SLA, route tracking, and network policies. VOIP applications such as CUCM, Jabber, 3CX, RingCentral, etc. Must have intermediate experience with each of the following: Network security hardening best practices. Cloud-based providers such as Azure and AWS. Microsoft Cloud Solutions - OneDrive, Office 365, Exchange Online, Sharepoint, etc. Cloud based networking and Cloud to physical connections. Preferred experience with: Virtualization platforms such as Hyper-V and VMWare. Education, Experience, and Certifications Bachelor's Degree in any IT related field OR equivalent technical certifications (Disco CCNP, CCNA, Fortinet NSE, etc) 6+ years of network experience with implementation and support. 2+ years of Windows Sever technology experience as well as the Windows Server core Services. 2+ years of Microsoft Cloud Solutions experience. At least 3 certifications from leading vendors such as Cisco, CompTIA, or Microsoft are . Cisco-Voice preferred. Supervisory Responsibility This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shift start times range from 6:00 am to 9:00 Pm and the assigned shift will be communicated in advance. This position will also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Wyetech, you'll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry. Conducting advanced analysis of collection and open-source data to generate insights and leads, ensure target continuity, profile targets and their activities, and develop techniques to gain additional target information; maintaining appropriate databases for targeting, tasking, and analysis; developing comprehensive baseline profiles of designated target sets; identifying intelligence gaps to tailor current collection or enable new collection to close the gaps; employing multiple analysis disciplines such as pattern recognition against targets' communications, network usage and digital footprints; applying knowledge and understanding of IC needs and missions, as well as the targets' culture, behaviors, and communications technologies; mentoring other analysts on the tools and methodologies used to conduct TDNA. Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph). Required Qualifications TS/SCI with agency appropriate poly Twelve (12) years of experience and an High School Degree/GED Or Ten (10) years of experience and an Associate's Degree in Degree in Information Technology or Information Systems degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a CS major. OR Eight (8) years of experience and an Bachelor's Degree in Degree in Information Technology or Information Systems degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a CS major. OR Six (6) years of experience and an Master's Degree in Degree in Information Technology or Information Systems degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a CS major. OR Four (4) years of experience and an Doctorate Degree in Degree in Information Technology or Information Systems degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a CS major. The Benefits Package Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. Additional benefits include: Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs. Full-time employees have the option to participate in a variety of voluntary benefit plans including: A Choice of Medical Plan Options, some with Health Savings Account (HSA) Vision and Dental Life and AD&D Benefits Short and Long-Term Disability Hospital Indemnity, Accident, and Critical Illness Insurances Optional Identity Theft and Legal Protection Services Company Environment & Perks Employee Referral Bonus Eligibility up to $10,000 Mobility Among Wyetech-supported Contracts Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. Employees receive two complementary branded clothing orders annually. $58.51 - $91.37 an hour Pay Range: $58.51 - $91.70 per hour* Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. *Hourly pay rates reflect the pre-benefit gross wage amounts. Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Affirmative Action Statement: Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans. Accommodations: Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or [email protected]. We are happy to provide reasonable accommodations to ensure equal access to all candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.