Technical support engineer jobs in Gardena, CA

JANUS et Cie is currently seeking a Help Desk Technician in our IT Department. The Help Desk Technician is the first point of contact for employees seeking technical assistance by phone, e-mail or through the Help Desk ticketing system. The Help Desk Technician's main task is to identify, diagnose and, where possible, resolve the technical issue or escalate the case to other IT members. The Help Desk Technician will answer queries on basic technical issues and offer advice and solutions where possible. This job is on site and is located in Santa Fe Springs, CA Hourly Range-$28-$30 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone or email Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provide excellent internal customer support via telephone and e-mail. Respond to help desk tickets submitted by customers seeking help; direct unresolved issues to the next level of support personnel Query customers to determine the nature of problems; walk the customer through the problem-solving processes Perform remote troubleshooting through diagnostic techniques and pertinent questions Install, modify, and repair computer hardware, peripherals, and software as needed Act as liaison between customer and external hardware service providers (on site repairs, managed print services) as needed Follow up with customers to ensure issues have been resolved. Gain feedback from customers about computer usage. Document procedures as needed QUALIFICATIONS: AA or equivalent experience required Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) will be an advantage Knowledge of Microsoft user administrator (AD, AD Azure), Office 365 and Windows and Mac OS are a must. Familiarity with Microsoft Dynamics and CRM is helpful but not critical. Excellent written and verbal communication skills Willingness to work a flexible schedule, including overtime, evenings, and weekends as needed Great interpersonal skills and ability to work cooperatively and jointly to provide quality service to internal customers. Focus on customer service Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices and other tech products Effective time management skills Ability to maintain confidentiality of Company information and exercise good judgment REFLECTS OUR BRAND VALUES: We listen to our Customers We rely on our Members We honor Integrity We embrace Continuous Learning We lead with Design We create Value We make the World Better

Title: IT Support Analyst At Vytalogy, we believe everyone should have access to better health and nutrition to fuel their wellness. As a leader in the vitamins, minerals, and supplements (VMS) industry, we're home to trusted brands Natrol and Jarrow Formulas. With locations in Los Angeles, CA, Boulder, CO, and Haslet, TX, we bring science-backed wellness products to consumers nationwide. Summary: Provide day-to-day front-line technical support to employees for a wide range of hardware and software systems, delivering solutions with a strong focus on exceptional customer service. Actively listen and engage with users to understand their issues, responding promptly and professionally. Diagnose problems through discussion and troubleshooting, ensuring clear communication throughout the process. Effectively resolve issues while maintaining a positive, empathetic, and customer-focused approach. Provide timely and accurate resolutions to user problems, queries, or complaints, prioritizing user satisfaction. Assist in hardware and software evaluation and recommend upgrades or improvements to enhance IT infrastructure and overall user experience. Your primary activities will include but are not limited to: Provide exceptional customer support and clear communication to both technical and non-technical users across all channels including in-person, phone, chat and email Install, configure and support OT computer systems and printers to ensure optimal functionality and compliance with organizational standards. Support Microsoft 365, Teams, SharePoint, and user onboarding. Install and configure user hardware, software, phones, printers, conference room technologies, and resolve issues across facility environments. Timely troubleshoot and resolve incoming support tickets in alignment with established KPIs. Provide training sessions or quick guides for current or new technologies and tools and contribute to knowledge base articles and self-service resources for end-users. Ensures the integrity of organizational data and upholds security measures across all technology systems and environments. Maintains accurate records of IT assets and ensures proper and secure storage of equipment. Stay updated on AI-driven IT support tools and recommend improvements for service desk automation Participate in security awareness initiatives and assist with vulnerability remediation Utilize PowerShell scripting or automation tools to streamline repetitive tasks and improve operational efficiency Travel required between facilities up to 25 percent. Perform consistent checks and reports of major equipment in server/data rooms, including, but not limited to UPS, network switches and all physical servers, for any visual/audio signs of hardware failures. You'll need the following (minimumqualifications): Bachelor's degree in IT or related field is preferred but not required. 5+ years of IT experience required. Ability to be a self-starter with little to no supervision. Detail oriented person that acts with a sense of urgency. Responsible individual that takes ownership of responsibilities. Analytical and excellent problem-solving skills to troubleshoot and diagnose issues. Knowledge and ability to support Mac, Windows 10 and 11, Exchange Online, Azure, and Active Directory. Strong interpersonal and communication skills at all levels within the company, with the ability to communicate effectively using several modes of communication, such as face-to-face, email, phone, presentations, etc. Professional with a high level of integrity, maintaining confidentiality of sensitive information. Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects. Reliable transportation to travel between locations. Ability to lift 50 lbs. Preferred: CompTIA A+ certified, or other IT Support certification. Preferred: Work experience in fast-paced Manufacturing/ Warehouse environment. Nice to have: Experience with AV/ conference room equipment. A reasonable estimate of the current base hourly range for this position is $30 to $38. Actual compensation offered may vary depending on skill level, experience, and/or education. Vytalogy Wellness LLC offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401K with company matching contributions, paid sick days, vacation, and holidays, paid parental leave, short-term and long-term disability coverage, life insurance, and wellness programs. Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Vytalogy Wellness, LLC collects personal information of job applicants in connection with our recruitment and hiring activities. For more information, including the categories of personal information we may collect, the purposes for which we collect such personal information and the rights you can exercise over our use of your personal information, see our Notice of Collection for California Employees, Job Applicants and Contractors.

Are you a Senior Technical Support Specialist with experience working in a regulated environment? Pharmaceutical, Laboratory, Medical devices? We have an onsite role in Thousand Oaks, CA for a skilled technician with strong customer service skills. NO Corp to Corp - PLEASE Milestone / SMCI is seeking a Sr. Technical Support Analyst to perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. These positions will upgrade client's lab IT assets from Windows 7 to Windows 10 and to ensure proper instrument data management. These consultants will also work on general lab IT system problem tickets as reported by lab scientists. Typical activities will include: • Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using client's pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments • Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to client enterprise file shares. • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including user account management, licensing management, Tier 1 incident response and troubleshooting. • Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep client asset inventory up to date. Additional tasks may include: • Physically inventory laboratory computers and reconcile with laboratory inventory system • Support corporate deployments of anti-virus, software patches to laboratory computers • Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems. • Develop and maintain administration tools for the Enterprise Benchtop team primarily in C#, ASP.NET, SQL and IIS Required Experience • 3-5 years' experience with Windows administration. Experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment is highly desirable. • Windows Operating systems - Win10, Windows Server • PC/Laptop Hardware maintenance • Software/Hardware troubleshooting • Networking skills - TCP/IP, Windows Domains, Network configurations • Excellent communication, customer relations and problem-solving • Ability to work autonomously with follow-through to completion and documentation • Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities. • Must be able to lift 40 lbs. Related Skills (Desirable) • Work experience in research laboratories and regulated environments • Experience with administration of LIMS, ELN, and Waters systems • Experience with ITIL, ServiceNow • Experience working in a GxP/GMP environment • Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments • Scripting - PowerShell, Batch, Python The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process

The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience. Key Responsibilities Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking. Respond to service tickets in a timely manner and document troubleshooting steps and resolutions. Serve as an escalation point for Tier I technicians and mentor junior support staff. Qualifications 2-4 years of IT support experience (helpdesk, desktop support, or related roles). Strong knowledge of Windows/mac OS operating systems and common business applications. Experience with Active Directory, Microsoft 365, and basic networking concepts. Troubleshooting skills for hardware, software, and connectivity issues. Excellent communication, problem-solving, and time-management abilities.

Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3-5 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table! POSITION SUMMARY This position contributes to defining and implementing “Best Practice” ITIL (IT Infrastructure Library) policies, procedures, and standards and ensures their conformance with Corporate Information Systems goals and procedures. Provide first‑level support for installations and solving technical problems, as well as ongoing system administration and additional functionality as needed to support all business units throughout the company. ESSENTIAL JOB FUNCTIONS Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques. Monitor, record, track, and respond timely to requests received through the IT Helpdesk. Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team. Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans. Work with outside support vendors to procure IT equipment and resolve any internal issues. Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science/Information Technology or 4 years of technical experience in a related field. Two (2) years of experience and understanding of wireless technology for troubleshooting issues as they arise. One (1) year of experience in IT project administration to manage small to medium IT projects. Experience in providing onsite and remote support. Expertise in Windows Operating Systems, including Windows 10, MS Office (Word, Excel, Outlook). Experience with antivirus and desktop software. License/Certifications N/A Preferred Qualifications N/A KNOWLEDGE, SKILLS & ABILITIES (KSA's) Working knowledge of Active Directory and wireless technologies. Networking fundamentals. Must be extremely organized with the ability to work on multiple issues at a time. Exceptional attention to detail. Must be a strong team player; ability to work with plant/corporate leadership, peers, and users to deliver projects on budget and on time. Excellent verbal and written communication skills. ENVIRONMENTAL/WORKING CONDITIONS The IT Support Technician will report directly to the IT Manager. This position has no direct reports. Ability to provide after‑hours support. PHYSICAL REQUIREMENTS Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

Join a well-established Cloud and Managed Services Provider that has been serving Orange County businesses since 1995. We help organizations modernize their IT through secure, scalable, and innovative technology solutions. Our team combines deep technical expertise with a fun, fast-paced, and service-oriented culture where every day brings new challenges and opportunities to grow. We are seeking a Level 2 Service Desk Engineer who can balance technical skill with excellent customer service. You will support Microsoft and Windows environments, resolve escalated issues from Tier 1 technicians, and assist with light projects involving Azure, VMware, and SonicWall. This role offers a mix of hands-on troubleshooting, system administration, and collaborative project work in a supportive, team-driven environment. Key Responsibilities • Provide advanced IT support across Microsoft technologies including Windows Server, Exchange, Office 365, and Azure • Troubleshoot and resolve escalated desktop, server, and network issues for multiple clients • Configure and maintain VMware environments and virtual servers • Set up and troubleshoot SonicWall firewalls, routers, and switches • Assist with cloud migrations and infrastructure upgrades • Perform workstation, printer, and peripheral installations and maintenance • Support remote access technologies including VPN and Terminal Services • Collaborate with team members to document solutions and ensure efficient service delivery Technical Skills • Windows Server, Active Directory, DHCP, DNS, and Group Policy • Office 365 and Azure Entra ID management • VMware administration and virtual environment configuration • Networking, WAN/LAN connectivity, VPN, and security troubleshooting • SonicWall firewall configuration and management • Knowledge of backup and disaster recovery solutions What You Bring • 1+ year(s) of MSP experience required • Strong troubleshooting skills across servers, desktops, and networks • Excellent communication and customer service skills • A collaborative mindset with a desire to learn and grow within an established MSP Benefits • Health, vision, and dental insurance • 401(k) with company match • Certification and training reimbursement • Ability to WFH after onboarding • Supportive, team-oriented environment with room for professional growth

Mission of the Role Technical Support Respond to customer's telephone, email and voice mail inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately records incident descriptions, communications and resolution in our system. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Manage assigned ticket queue Ability to coordinate resources to fulfill needs of customers Prevent problems from escalating by understanding customer needs and fulfilling them Continue to stay current on current technology in the industry and our product line. Perform assigned duties as requested by Manager. Consistently deliver high-quality services to our clients. Professional Qualities Teamwork Reinforces team approach throughout development efforts. Supports and solicits input from team members at all levels within the organization. Position Requirements Bachelor's degree in Information Technology or Computer Science. 2 or more years' experience in an IT Field. 2 years' experience with FOIP and diagnostic tools. 2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products. 2 years' experience with the Fax or Cloud Fax products preferred. Previous help desk or support center experience. Excellent written and verbal communication. Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills. Excellent knowledge of Windows Server and Workstation. Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP). Strong knowledge of Windows Active Directory. Some knowledge of Exchange. Self-starter, highly motivated, enthusiastic and energetic. Results oriented, well organized and team player. High degree of integrity. Creative problem solver, good listener and quick learner. Organizational Responsibilities Respond to customer's telephone and email inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately record incident descriptions, communications and resolution in our help desk software. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Function as a technical resource on internal technical projects. Continue to stay current on current technology in the industry and our product line. · Perform assigned duties as requested by Manager.

Salary Range: $90k to $115k We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions. Key Responsibilities and Outcomes: System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). Proven success in maintaining >99.9% system uptime across production environments. Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications for the Role Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) Experience: 3-5 years of experience as a systems administrator or IT infrastructure engineer. Experience supporting ERP systems is a strong asset. Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

Employment Type: Perm/Direct-Hire Workplace Environment: Hybrid Industry: Non-profit Compensation: $80,000 - $100,000 Under the general direction of the IT Manager, the Systems Administrator provides support for the Agency's network, servers, desktops laptops and all peripherals. This includes Windows System Administration, Network Administration, Office 365 Administration as well as phone support and field support to users of microcomputers in a network environment using a ticketing and asset management system. DUTIES & RESPONSIBILITIES: Systems & Infrastructure Administration: Administer Windows Server 2019, Active Directory, DNS, DHCP, RADIUS, Group Policy, and CA Server. Manage VMware vSphere environments including ESXi hosts, vCenter, HA, DRS, and storage integration (NAS/SAN). Support and maintain Microsoft Terminal Server environment. Manage and maintain internal and external digital certificate operations. Automate tasks using PowerShell and scripting where applicable. Support backup and disaster recovery using Veeam. Configure and deploy NinjaOne Ticketing and RMM features for end-user and endpoint management. Networking & Security: Maintain system and email security, identify vulnerabilities, and implement mitigation strategies. Configure and manage O365 SSO using SAML, OAuth, and SCIM. Cloud Services & Backup: Administer Microsoft 365 and Azure: Teams, OneDrive, SharePoint, Exchange Online, PowerApps, Conditional Access, and Defender. Monitor and troubleshoot cloud services using Sentinel and subsystem-specific tools. Support backup and recovery using Barracuda's O365 cloud backup services. Technical Project Participation: Participates in IT projects such as Conditional Access design and implementation, Intune endpoint management policy implementation, SAN replacement, VMware upgrades, and similar projects. Works with 3rd party vendors for support and purchases. Technical Support & End-User Services: Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success. Provides end-user support for hardware, software, and network issues via phone, email, in-person, and remote access sessions. Troubleshoots and supports portable devices (laptops, tablets, phones). Manages network printers, including queue setup, hardware/software issue resolution, and user support. Creates and deploys master disk images for PC/laptop provisioning. Tracks work using NinjaOne ticketing system Creates and maintains technical documentation and end-user training materials. Professional & Personal Development: Stays current with IT trends and recommend hardware/software improvements. Participates in cross-training in other IT areas to support team flexibility and coverage. Other Duties: Communicates workflow and quality assurance concerns for IT leadership and affected personnel. Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits. Displays sensitivity to the service population's cultural and socioeconomics characteristics. Follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files. REQUIRED EXPERIENCE & SKILLS: Degree in Computer Science, Information Technology, Information Systems, ect. 7+ years of relevant experience in IT Systems, Network, Cloud Administration Hands-on experience configuring, managing, and maintaining Office 365 applications, including Teams, SharePoint Online, Exchange Online Prior experience implementing and managing Azure security tools such as Defender, Intune, Sentinel, MS Authenticator, and Purview Strong existing knowledge with VMware virtual infrastructures, including experience monitoring VMware logs and virtual machines and deep understanding of vSphere Strong working knowledge of network infrastructure, including Meraki wireless, switches, VLANs, firewalls, VPNs, and Layer 3 routing. Experience with Fortinet SD-WAN, VLANs, and VPNs would be a plus! Well-versed with ITSM and/or Help Desk ticketing systems (NinjaOne would be a plus!) Valid CA Driver's License and insurability on the agency's auto liability policy, or reliable transportation with required coverage. Ability to present technical information clearly to both technical and non-technical audiences. Excellent documentation, communication, and problem-solving skills. PREFERED/BONUS SKILLS & EXPERIENCE: Relevant Technology Certification (i.e., Microsoft, Azure, VMware, Cisco) Experience with Azure migrations and VMware & SAN upgrades Experience in creating policies, procedures, and documenting best practices for MS Office 365 applications and Azure Security tools Ability to perform automation tasks through scripting using PowerShell, Bash, or Python Familiarity with NIST, ISO, and HIPP compliance frameworks All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Hours: Full Time (Contract to Hire) The role Napster Corp is seeking a highly skilled IT & Network Engineer to join our team onsite in Long Beach, CA. This role is critical to maintaining, optimizing, and scaling our internal IT infrastructure and network systems across corporate and production environments. Reporting to the Senior Director of IT, the IT & Network Engineer will ensure reliability, security, and performance of all local and cloud-connected systems, supporting a hybrid team of technical and creative professionals. This role is hands-on and ideal for someone who thrives in a fast-paced, high-growth environment with evolving technical needs. What you'll do Collaborate with event production teams to ensure reliable connectivity and technical support during live events. Weekend and occasional evening work will be required based on event schedules. Combines core IT operations with hands-on support for live events and broadcast environments. Manage, monitor, and troubleshoot corporate network infrastructure, switches, firewalls, access points, and VPN systems. Oversee IT systems including workstations, servers, mobile devices, SaaS tools, and collaboration platforms. Install, configure, and maintain hardware and software across onsite environments. Ensure network and endpoint security, including patching, access control, encryption, and monitoring. Manage user onboarding/offboarding, permissions, and identity access (Okta, Azure AD, Google Workspace, etc.). Support AV, conferencing systems, and hardware used for production, studio, and immersive technology environments. Maintain asset inventories and ensure timely provisioning of equipment. Develop and document IT processes, SOPs, and system configurations. Provide onsite hands-on support for escalated tickets and urgent operational issues. Collaborate with engineering, product, studio, and executive teams to ensure IT systems meet business needs. What you'll bring Bachelor's degree in IT/Computer Science or 5 yrs of hands-on experience in IT/network engineering Strong experience with firewalls, switching, routing, VLANs, Wi-Fi systems (Cisco, Meraki, Ubiquiti preferred) Expertise with Windows, mac OS, and cloud-based admin environments Experience managing identity management platforms (Okta, Azure AD, Google Workspace) Skilled in IT security best practices, endpoint protection, patching, MDM, and asset management Experience supporting production, studio, or hardware-intensive teams a plus Outstanding attention to detail Excellent communication skills and ability to operate with urgency in a fast-paced environment We'll be extra pumped if you have Experience in tech, media, SaaS, gaming, or immersive environments AV/production network experience (NDI, Dante, broadcast systems) Experience with cloud networking (AWS, Azure, GCP) Certifications such as CCNA/CCNP, Network+, Security+, or equivalent Experience supporting hardware used in XR, AI, or 3D production workflows Our Culture Impact: Play a crucial role in our growth journey. Culture: Join a vibrant team valuing creativity and collaboration. Growth: Thrive in a fast-paced, dynamic environment. Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits. Ready to shape our future? Apply now and be part of something extraordinary! We're looking for more forward-thinking and collaborative people to be a part of our innovation journey and mission to push the boundaries of technology. If you're ready to help us achieve this vision - we'd love to hear from you! At Napster Corp, we're looking for people invigorated by our values and drive to change the world, not just those who simply check off boxes. Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience. CCPA Notice for California Job Candidates: Please review our CCPA notice at ***************************************************************** The base salary for this position is $90,000 - $110,000, this role will be a Contract to Hire opportunity. Base pay will depend on a variety of job-related factors, which may include education, certifications, experience, market demands, and locations.

The Field Support Engineer provides support for the installation, operation and maintenance of Intellian fielded products globally as required in a 24/7 operational environment. The primary focus for this role is the installation and maintenance of Intellian Ground Gateway Terminals. Main Responsibilities Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian's products in a global environment. Be able to perform installation and operation of Intellian products efficiently and effectively. Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services. Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities. Provide onsite support for Intellian ECBU and Maritime business partners globally. Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite. Provide technical guidance to internal and external stakeholders for Intellian technical support organization. Ability to travel at very short notice anywhere globally. Maintain high standard of professionalism, workmanship and cleanliness on customer site. Adhere to all safety regulations, perform risk assessment and maintain required PPE. Work with teams of both internal staff, subcontractors, dealers and customers. Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager. Clear, concise daily reporting to internal and external stakeholders. Control expenditure when travelling on behalf of the company. Completing and providing RMA forms with stock returns or inventory adjustments. PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce. Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed. Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC. Required Qualifications & Skills Qualifications & Requirements: Bachelor's Degree in an engineering principle or equivalent industry experience in a Field Support role. 2+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers. Experience with VSAT installation, commissioning, troubleshooting and repair. IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc. Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations. Good computer skills, including Word, Excel, Outlook and Google Docs. Strong Electrical and mechanical skills. Physically able to lift/carry at least 50lbs and climb ladders, masts. Rigging, etc. Ability to use forklift (training would be provided). Ability to adapt to urgent situations and good at working under a timeline pressure. Preferred Skills & Experience: 3 years' experience in a technical position within the maritime or teleport environment. Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems. Experience on satellite communication and other RF technologies. Written and Verbal skills in English, Spanish, French or Korean. Salesforce & SAP Experience. Hours & Place of Work: Flexibility to work weekends and holidays. Travel up to 75% domestic and overseas. Extended travel up to 2 weeks required. About Intellian: Intellian is the world's leading provider of satellite antennas and terminals, with a mission to empower connectivity so connectivity can empower the world. We are driven by a passion for innovation and agile responsiveness to customer needs. As the crucial link between satellite networks and millions of people on Earth, Intellian's leading technology and antennas empower global connectivity across oceans and continents, organizations, and communities. Strategic thinking, an obsession with quality, and a proven ability to deliver enable Intellian to invent for the future, creating mutual success for partners and customers as the world's connectivity needs evolve. Benefits: We offer a comprehensive benefits package, including flexible time off and paid holidays. Eligible employees also have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage. A 401(k) plan with employer safe harbor contributions is available. Additional compensation elements, such as annual performance-based bonuses, may be offered depending on the role.

Handy with a computer? Join our tech support staff CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks. Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments. About Us For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools , is the most widely used program of its kind in the tax profession. Requirements Knowledge of networked Windows environments Ability to communicate and provide instruction over the phone, often to tax professionals Reliable and professional Preferences Full-time availability in January, our busiest month Programming experience is a plus Benefits Outside January, flexible scheduling may be provided Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees) Part-time, full-time, or temporary (through Jan '26) status Compensation $23/hour starting

Responsibilities: Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc. Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets. Imaging devices, including desktops, laptops, and other devices as needed. Install, configure, troubleshoot infrastructure - server/network devices. Handle IT shipping/receiving and dispatch of devices to users. Track hardware inventory, handle any issues and find resolutions for users. Handle tickets in ServiceNow in a timely manner. Assist in resolving technical escalations that arise during service delivery. Be highly adaptable and a self-starter. Work well with different types of management styles. Qualifications: Working knowledge of meeting SLA (Service Level Agreements) Working Knowledge of ITSM tool, Service-Now is a plus Basic industry standard technical knowledge Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools. Excellent knowledge of computers (PC, Laptop and Mac) and peripherals. Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

About Us Electric Power Group (EPG), headquartered in Pasadena, California, is the industry leader in Synchrophasor technology for real-time grid monitoring and analytics software. Our software solutions help electric utilities and grid operators prevent blackouts and keep power systems stable and reliable. With customers across the U.S., Europe, the Middle East, India, Latin America, and Australia, our solutions are trusted by some of the world's most critical grid operators. Job Description The Customer Technical Software Support Engineer plays a crucial role in supporting customers with technical issues and ongoing use of EPG's software applications. The support engineer assists customers with: · IT infrastructure related questions and troubleshooting - database, performance, access, connectivity · Software use - navigation, “how to”, data, results · Proactive maintenance and system health reviews The candidate will be responsible for interfacing with customers, understanding the issue, troubleshooting to find root cause, remediate, and resolve issues on a timely basis to ensure customer satisfaction. This role requires a strong technical background, excellent communication skills, and the ability to close out issues with customers in writing. Key Responsibilities Monitor customer issues reported to EPG via Azure Dev Ops and other means. Timely respond to customers on resolution plan and timetable. Provide technical support via phone, email, video conferencing, chat, or in person. Identify and diagnose technical issues reported by customers and guide them through the appropriate troubleshooting steps to resolve the problem. Escalate complex issues to the appropriate team or senior support staff when necessary. Document and track customer issues in a ticketing system. Collaborate with cross-functional teams, including development and quality assurance. Provide training to customers on effective use of the applications and features. Maintain a high level of professionalism and customer service while ensuring customer needs are met and questions are answered promptly. Improve customer support processes and procedures. Contribute to the creation and maintenance of a comprehensive customer support knowledge base, including FAQs, troubleshooting guides, and user manuals. Required Skills Understanding of IT hardware, networks, infrastructure, architecture. Aptitude and troubleshooting skills to identify and resolve customer technical issues. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers and prepare issue reports. Handle customer inquiries and resolve critical issues in a calm and professional manner. Multitask and prioritize tasks effectively in a fast-paced environment. Strong problem-solving skills to identify root causes and implement solutions. Excellent time management and organizational skills. Proficient in using remote IT support tools to assist customers remotely. Work independently as well as collaborate effectively within a team. Adapt to changing technologies and learn new systems quickly. Strong customer service skills, with a commitment to ensuring customer satisfaction. Required Qualifications Bachelor's or equivalent; additional technical certifications or a degree in IT related field. Degrees in computer science or engineering disciplines is a plus. Minimum 3 years of experience in customer or technical support. Strong knowledge of computer hardware, Windows Operating Systems, Microsoft Office Products, and common software applications. Familiarity with customer support software, ticketing systems and CRMs. Fluent in written and spoken English; additional language proficiency is a plus. Why Join Us? · Play a mission-critical role in safeguarding power grids. · Work in a collaborative environment where your expertise has direct, visible impact. · Shape the support function of a growing, globally respected company. Compensation and Benefits Market competitive. EPG is an Equal Opportunity Employer. EPG offers competitive compensation and provides the following benefits to full-time employees: Health Insurance Plans, 401(k) including Profit Sharing Match contribution, Life Insurance, Paid Time Off, Visa Sponsorship, Performance Bonus and Long-term Incentive. For more information, visit: ***************************