Technical support engineer jobs in Garland, TX

Why USAA? Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Privacy Advisor - Mid Level, you will join the USAA Privacy Office and report directly to the Privacy Solutions team. This role will have a primary focus in conducting privacy impact assessments across a diverse range of USAA products, technologies, and AI/models, providing invaluable experience in today's constantly evolving landscape. You'll employ your foundational knowledge of cloud computing models (IaaS, PaaS, SaaS, FaaS) and your understanding of state, federal, and international privacy laws (i.e.,GLBA, CCPA, GDPR) to conduct thorough assessments and mitigate privacy risks. Growing in a fast-paced, matrixed environment, you'll apply a variety of tools and industry Privacy by Design principles to analyze and address privacy challenges across USAAs lines of business. Participates in the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter authority for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training and guidance to employees within the various business areas that are accountable for adhering to USAAs privacy standards, policies, and guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Or Plano, TX. Relocation assistance is not available for this position. What you'll do: Serves as a privacy resource to cross functional teams to help remediate privacy related issues and risks. Coordinates, gathers, and analyzes data trends and responds accordingly to business specific privacy requirements and requests. Applies proficient knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work. Performs research, analysis and reporting to identify, resolve, and explain cross-CoSA privacy issues and incidents. Gathers information to support business analysis, resolve incidents and issues, and identify points of escalation. Conducts required privacy assessments of business applications to ensure compliance with published policies and standards. Proactively provides the business with privacy recommendations and decisions to improve the effectiveness, efficiency, and a compliant implementation of business requirements. Applies proficient knowledge of critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate blocking issues in support of data incidents or other privacy related matters. Provides privacy input on business action plans, projects, or operational requests. Reviews business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements. Partners with the business, Compliance, Risk Management, Audit Services, and Legal to provide appropriate risk mitigation recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelors degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business. 2 years of privacy, compliance, risk, or regulatory related experience with accountability for moderate to complex projects, processes, or policies. Validated knowledge of relevant regulatory compliance, industry regulations and regulatory data sources. Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail. Shown communication skills with the ability to collaborate and implement among cross-functional teams. What sets you apart: Cloud certifications/experience Certifications - CIPP/US, CIPP/E, CIPM, CIPT, AIGP Experience in financial services Compensation range: The salary range for this position is: $85,040.00 - $162,550.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Desktop Engineer / Deskside Support Job Type: Contract-to-Hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface. Key Responsibilities: Provide deskside technical support for Windows OS and various hardware components Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones Perform installations, uninstalls, and imaging (no image creation required) Troubleshoot client-side networking and registry-level issues Deliver timely and professional technical support directly at users' desks Document and escalate support issues as needed Required Qualifications: Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment High school diploma or equivalent Strong understanding of Windows OS and registry-level troubleshooting Solid linear troubleshooting skills and client-side network support experience Excellent communication skills for interacting with both technical and non-technical users Preferred Qualifications: Prior experience in a medical or government environment Additional Details: This is a contract-to-hire role No driving is required while on contract, but 3 years of driving history is preferred for conversion

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

IT Help Desk Technician Job Description: We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others. Responsibilities: - Provide technical support to end-users via phone, email, or in-person - Troubleshoot and resolve hardware and software issues - Install, configure, and update software and hardware - Maintain accurate records of technical issues and resolutions - Collaborate with other IT team members to escalate and resolve complex technical issues - Assist with the setup and maintenance of computer systems and networks - Train employees on IT policies and procedures - Stay up-to-date on the latest technologies and trends in the IT industry Qualifications: - 2+ years of experience in IT support or a related field - Strong knowledge of Windows and Mac operating systems - Experience troubleshooting hardware, software, and network issues - Excellent communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

As a key member of the Barco Global Support Center, this role ensures uninterrupted Cinema Support by delivering expert-level technical assistance for both hardware and software systems. Operating in a 24/7 support environment, including weekends and holidays, the specialist resolves complex issues, maintains high customer satisfaction, and contributes to continuous product and process improvements. MAIN ACCOUNTABILITIES 24/7 Global Support * Participate in on-call rotations efforts to ensure 24/7 support coverage - including weekends and holidays. (Required) Technical Support & Diagnostics * Provide expert-level technical support for Cinema products, including hardware and software troubleshooting. * Perform extensive phone diagnostics and resolve complex technical issues independently. * Investigate and resolve product-related issues such as data discrepancies, system errors, and hardware failures. * Prioritize tasks effectively in a fast-paced, "show must go on" environment. Customer Communication & Satisfaction * Maintain high customer satisfaction through professional communication via phone, email, and service tools. * Provide timely updates to service requesters, including corrective actions and estimated resolution times. * Conduct occasional customer visits to assess satisfaction and promote product improvements. Operational & Process Support * Process RMAs and orders, ensuring follow-up aligns with service level agreements. * Log all service activities accurately and promptly in the CRM system. * Escalate unresolved issues to R&D and contribute to maintaining clear documentation. Continuous Improvement * Report discrepancies from partners and customers to management for feedback and improvement. * Actively participate in process and product enhancement initiatives. * Collaborate with Sales, Product Management, and Engineering teams to provide technical insights and customer feedback. * Contribute to knowledge base articles to improve support efficiency and reduce repeat inquiries. Monitoring & Reporting * Monitor system performance and proactively identify potential issues before they impact customer operations. * Generate regular reports on support metrics, trends, and recurring issues to inform product and service improvements. Audio Specialty (Preferred) * Troubleshoot sound issues during showtime performances. * Set up, test, and operate sound equipment for internal lab and occasional customer installations. * Provide support to other team members for A/V audio related issues. Additional Responsibilities as assigned. EXPERIENCE & COMPETENCIES * Must be available to work a flexible schedule including evenings, weekends, and holidays. * Extensive understanding of Cinema systems, hardware components, and networking protocols. * Certified and recognized as an expert with Cinema systems products. * Experience dealing with complex technical issues. * Experience with CRM systems: Salesforce and SAP. * Agility to interact with different level stakeholders within the organization. * Familiarity with SLA and contractual requirements within Cinema industry. * Fluency in Spanish, Portuguese or Belgian Dutch. (Preferred but not required) EDUCATION * Technical Bachelor or equivalent through experience. * Cinema industry certifications. D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission. Read here how we do this Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth

Salary Range: $137,075- $182,767About UsOncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.Job DescriptionThis position is located at the East DOC in Irving. The successful candidate will manage the technical back office support services of the Distribution Operation Centers (DOCs). These activities include supporting electrical and IT systems, advanced data analytics use case development, data model management, and electrical system engineering services.Key Responsibilities include: Provides primary coordination of all technical support functions at DOC. Manages technical engineering design services and data model maintenance groups to ensure proper support of distributions system operations and IT data transaction quality control and assurance. Directs DOC engineers and cross functional SMEs to conduct pro-active distribution system and reliability analysis, event root cause analysis, and short-term contingency planning Functions as competence center regarding smart grid operations and advanced data analytics to ensure and improve operational processes and grid performance Represents the EDOC in cross-functional projects and serves as liaison to other Oncor support organizations such as T&D Services, IT, Risk Management, System Protection, Distribution Engineering and regional districts Supports DOC as primary interface for IT related requirements including proposing new communication and technology platforms to support automation and control systems. Supports DOC during storm restoration events Education, Experience, & SkillsSkills Demonstrated leadership characteristics. Strong interpersonal skills and ability to communicate to all levels of personnel from field to executive. Solid understanding of Oncor's transmission or distribution systems. Strong analytical and synthetization skills. Experience with advanced data management and analytics concepts. Experience in process improvement concepts (i.e. Lean Six Sigma). Ability to communicate and manage cross-functionally. Education High School Diploma, GED, or equivalent is required. Applicants with a Bachelor's degree in business or technical field are encouraged to apply. Experience Applicants with a three years of work-related experience with engineering and operations related field are encouraged to apply. Applicants with experience with IT related project management and with Agile technology development are encouraged to apply. BenefitsAt Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as: Annual incentive program. Competitive health and welfare benefits (medical, dental, vision, life insurance). Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources. 401k with dollar-for-dollar company match up to 6%. 401k match with student debt program. Cash balance pension plan. Adoption Assistance. Mental health resources. Employee resource groups. Tuition reimbursement. Competitive vacation, 10 company holidays and 2 personal holidays. Paid parental leave. Salary continuation for up to 6 months for approved employee illness or injury. Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan. Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… * Perform hardware and software break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitoring the infrastructure to identify/resolve issues * Respond to escalated end-user issues You possess … * Technical Associates Degree or equivalent preferred * 2+ Years of technical work experience in a corporate environment preferred * The ability to identify, develop and implement technical processes and solutions * Project development and management skills * Outstanding customer service skills Responsibilities * Perform application break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitor the infrastructure to identify/resolve issues * Respond to escalated end-user issues * Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance * Provide support utilizing all available tools including remote control technologies * Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required * Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned

Job Type: Full-Time Diodes is on a digital transformation journey (Diodes 2.0) to drive enhancements and value driven investments across the enterprise to take us to the next stage of enhanced experiences to our customers. We are seeking an experienced Supply Chain developer to help us deliver technical solutions directly impacting our transformation roadmap. This role involves working very closely with the Supply Chain Solution Architect and the other members of the Supply and Demand Planning teams. Job Title: Developer - Supply Chain Systems Key Responsibilities: 1. Development: - Design and develop solutions focusing on supply chain modules, ensuring alignment with business requirements. - Areas of development include Oracle(R12) ASCP, Demantra, APS, GOP, Model N and other relevant supply chain modules/systems to improve forecasting, planning, and order fulfillment processes. Support daily operations of the Supply Chain modules aligned with business needs and priorities 2. Data Management: Manage and maintain data integrity within the upstream and downstream systems, ensuring accurate data flow and reporting. Implement data governance practices and optimize data management processes to support analytics and decision-making. Implement data governance practices and optimize data management processes to support analytics and decision-making. 3. Collaboration: Work closely with cross-functional teams across geographical regions, including IT, operations, and finance, to gather requirements and deliver effective solutions. Participate in Agile ceremonies (sprints, stand-ups, retrospectives) to ensure timely delivery and continuous improvement. 4. Testing and Troubleshooting: - Conduct unit testing and assist in user acceptance testing (UAT) to ensure system functionality meets business needs. - Troubleshoot and resolve issues related to the supply chain modules and data discrepancies. 5. Documentation and Training: - Create and maintain technical documentation for developed solutions, including design specifications and user guides. - Provide training and support to end-users on Oracle ERP functionalities and best practices. Technical Expertise: - Proficient in data and structures in Oracle ERP modules related to Supply Chain Management, including but not limited to Oracle Advanced Planning and Scheduling (APS), Oracle Advanced Supply Chain, Planning (ASCP, Demantra, Global Order Promising (GOP), Inventory Management Strong knowledge of Oracle SQL and PL/SQL for data extraction, manipulation, and reporting. Proficiency in technical tools - PL/SQL, BI, WF Builder, TOAD, Oracle APEX, etc. Experience with Oracle Data Integrator (ODI) or similar ETL tools for data management. Understanding data modeling concepts and best practices in data governance. Experience with integration tools such as Oracle Integration Cloud (OIC) or other middleware solutions. Knowledge of reporting tools (e.g., Oracle BI, Tableau) for data visualization and analytics. Experience with the full project life cycle, including fit-gap analysis, testing, and user training, is expected. Knowledge of source control systems (SVN, Git) Familiarity with Oracle Cloud Infrastructure and deployment and Model N a plus Experience with additional programming languages (e.g., Java, JavaScript) is a plus. Qualifications: - Bachelor's degree in Computer Science, Information Technology or a related field. At least 5 years of experience as an Oracle ERP Developer, specifically with ASCP, Demantra, APS, GOP, and other supply chain modules. Strong background in data management, including data modeling, ETL processes, and database management systems. Familiarity with Agile methodologies and experience working in Agile teams. Excellent problem-solving skills and attention to detail. Strong communication skills with the ability to work collaboratively in a team environment. Benefits: [Diodes Incorporated (Nasdaq: DIOD), a Standard and Poor's SmallCap 600 and Russell 3000 Index company, is a leading global manufacturer and supplier of high-quality application specific standard products within the broad discrete, logic, and analog semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets. We offer a competitive benefits package to include medical, dental, vision, FSA, 401k with company match, company paid short term and long-term disability and standard life insurance policy. We also provide paid time off, an employee wellness program and an onsite gym.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1

WAN experience . If the person has had SolarWinds and Net Flow that would be excellent. If the person has their CCNP or any other Certifications, that would be nice! This team has more hands on than phone support. More like a level 3 support. The person needs to understand urgency and when to know when a problem needs attention. Additional Information All your information will be kept confidential according to EEO guidelines.

Role: Field Support Engineer Contract Minimum Experience 3-5 Years of Field Support Services / Desktop Support As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network ( Date and voice), and Servers. Job Description • As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide customer facing end-user support that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. • Perform onsite updates, Configuration changes, or Software installations. • Provide onsite technical assistance to End Users. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Troubleshoot client software and basic network connectivity problems . • Identify, evaluate and prioritize customer problems and complaints . • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. • Provide On-call support if required outside business hours on a rotational basis. • Provide Hand and Feet support for network data and voice devices. • May train users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development . • independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies . • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts . • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical environments. • Excellent customer service orientation and verbal communication skills. • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Ability to install software for and troubleshoot a wide range of applications. • Analytical thinking and problem-solving ability. • CompTIA A+ certification or equivalent certification • Flexible for travelling to remote sites or cluster • Provide assistance for network relates issues • Should be able to lift weight up to 30 lbs. at waist level Additional Requirements: • Vaccination Compliance: Candidates must be willing to comply with workplace vaccination requirements. Proof of vaccination may be required before joining, depending on site-specific health and safety regulations. • Ability to work in rotational shifts between 6:00 AM and 6:00 PM. • Healthcare Experience: Minimum of 3 years of experience working in a hospital or healthcare environment is mandatory.

Come and work as a field support engineer at of the largest global medical technology companies in the world. Advancing the world of healt is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of medical and tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. We are currently seeking a Field Support Engineer in the Dallas, TX. Regional area. The Field Support Engineer will provide in depth technical and customer support of our suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key Responsibilities: Deliver world class customer service and problem resolution skills at new and existing client sites. Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner. Instruct customers in the operation and daily maintenance of our suite of pharmacy automation products. Respond within SLA requirements to break/fix service requests. Collaborate with regional and national service team members to identify and resolve complex problems. Periodically assist Product Implementation Team with installation of new automation. Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning. Periodic travel outside of the local region and overnight stays may be required. Weekend and holiday coverage as well as occasional overtime may be required. Skills and Experience: Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required. Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information. Knowledge of setup and use of routers and switches. Ability to locate and edit configuration and XML files within a file structure. Understanding of ghosting and re-imaging processes. Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems. Proficiency with digital multi-meters and voltage/amperage testers. Qualification: High School diploma 3-5 years of experience in a field service role Work Environment and physical demands: This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance. Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations. Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion. Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally. Must be able to stand up to 10-12 hours a day on occasion. Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk. Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected. We prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Why Join Us? A career with us means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. Full-time Benefits - Full Relocation Assistance Available - Possible for ideal candidate

Under direct supervision, installs, configures, operates, and maintains network environments Wide Area Network (WAN). Local Area Network (LAN) and Wireless Network (WN), software and related infrastructure and performs related duties as assigned. Responsibilities 1. Participates in the installation, configuration, maintenance and operation of network environments (WAN, LAN, WN) and associated equipment (switches routers, firewalls, controllers, access points, load balancers) to meet application and core service requirements; manages and monitors network environments, troubleshoots/resolves identified and reported problems. 2. Implements, maintains, and operates connectivity for ‘internet' and ‘cloud solutions'. Implements, maintains, and operates data protection and system disaster recover solution; ensures data and systems are backed up, and network environments are secure by performing security monitoring, vulnerability scanning and remediation. 3. Performs asset life cycle management for network equipment and software. Assists in the maintenance and operation of a Data Center; implements and manages cabinet, cabling, and power configurations. 4. Serves as technical expert on projects, interacts with project teams, vendors, and other agencies to gather requirements; researches and recommends network environment solutions; provides technical guidance for solutions, coordinates equipment deployment and participates in systems installation, configuration, and testing. 5. Performs other duties as assigned. Qualifications Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Computer Science, or in a job-related field of study. Two (2) years of related work experience which involved the maintenance of WANs, LANs, WNs, software and related infrastructure. Special Requirements/Knowledge, Skills & Abilities: Knowledge of Data Center design, management and operations, architecture of network environments (WAN, LAN, WN), software-defined networks, disaster recovery data protection operations; information security as it pertains to network environments “cloud” technologies; project management and research techniques; the concepts, practices and procedures of other information technology fields and the interaction with network functions. Maintain effective working relationships, communication clearly, orally and in writing, with varying levels of the organization with varying technological understanding. Required to be on call. Must have a valid Texas Drivers License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. The position requires the knowledge of the following: Wireless Connectivity Services Local Area Network Connectivity Services Wide Area Network Connectivity Services Internet Connectivity Services Remote Connectivity Services Firewall Services Load Balancer Services Internet Filtering Services Security Services “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: On call 24/7 technical support may be required. Requires prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 20 lbs., unassisted.

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: As a Network Support Engineer for Cytracom, your mission is to provide expert technical support for our suite of products, with a primary focus on the ControlOne SASE solution. Your role is crucial in ensuring high customer satisfaction and reducing churn by addressing complex network-related issues and supporting our Support and Customer Experience teams. Your primary responsibility will be to provide expert technical support for the ControlOne platform, addressing issues related to customer network configuration, ZTNA, and compliance enforcement. You will identify, troubleshoot, and resolve customer issues related to ControlOne services and physical equipment, switches, routers, firewalls, ISPs, and other client network configurations. Responsibilities: * Troubleshoot and solve tickets using Zendesk: Prioritize tickets based on severity and customer impact. * Daily multitasking and prioritizing of outbound calls, queue calls, and tickets: Demonstrate effective time management. * Communicate clearly and efficiently: Maintain professional and clear communication with customers, partners, third-party vendors, ISPs, team members, and teams across the organization. * Working knowledge of all Cytracom products and integrations: Be proficient in setting up, troubleshooting, and resolving basic to intermediate issues within the Cytracom product base and integrations. * Escalate tickets timely: Follow escalation protocols to hand off to engineering if necessary based on ticket severity. * Triage and follow escalation processes: Ensure proper request assistance or hand-off to appropriate teams as necessary. * Become a product expert: Be a technical guru and inform the team and cross-team members on all Cytracom products and integrations. Requirements: * BLF Monitoring and Troubleshooting: Actively monitor and troubleshoot BLF issues to ensure accurate status indicators across the network. * Call Quality Analysis and Resolution: Identify and resolve call quality issues, including static, one-way audio, and call drops, by analyzing factors such as jitter, latency, and packet loss. * ISP Coordination: Collaborate with Internet Service Providers to resolve connectivity and bandwidth issues impacting VoIP services. * Comprehensive Network Assessments: Conduct detailed network assessments during UCaaS onboarding, covering bandwidth tests, firewall configurations, and QoS settings. * Escalation Management: Manage escalations effectively in cases of prolonged issue resolution times or critical customer feedback, ensuring prompt and appropriate responses. * On-Call Availability: Participate in the on-call rotation and be available for after-hours support as needed. * Product and Integration Support: Offer comprehensive support for the entire range of Cytracom products and their integrations, ensuring seamless functionality. Attributes: * Self-Managed: Proactively takes ownership of tasks and projects, effectively prioritizing and managing time without requiring constant supervision. * Self-Disciplined: Demonstrates consistent focus and dedication to completing tasks efficiently, maintaining a high level of productivity and reliability. * Collaborative Team Player: Actively contributes to team efforts, fostering a cooperative and supportive environment to achieve common goals. * Detail-oriented: Pays meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work to maintain high-quality standards. * Inquisitive Nature: Displays a natural curiosity and eagerness to learn, continually seeking out new knowledge and innovative solutions to improve performance. * Commitment to Excellence: Strives for excellence in all endeavors, consistently aiming to exceed expectations and deliver superior results. Our Benefits: * Medical, dental, and vision insurance is available * 401K * Disability and Life insurance * Paid vacations and holidays * Flexible PTO policy * Casual, laid-back work environment * Free refreshments * Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

TITLE Network Engineer II The Network Engineer II is responsible for supporting the design, implementation, and maintenance of the organization's network infrastructure. This role requires solid hands-on experience with routing, switching, firewalls, and wireless technologies, along with the ability to troubleshoot and resolve complex network issues. The Network Engineer II works independently on routine assignments and collaborates on larger projects with senior engineers and cross-functional teams to ensure the stability, security, and performance of network systems. A strong focus on operational excellence, documentation, and continuous improvement is essential for success in this position. ORGANIZATIONAL RELATIONSHIPS Reports to : Manager, Network & Unified Communication Supervises: No supervisory responsibilities ESSENTIAL DUTIES - May include, but not limited to the following: Network Support (80%) • Installs and supports LAN, WAN, and wireless network solutions, including servers, firewalls, routers, WAPs, switches, UPSs, and other hardware. • Supports, monitors, and resolves issues with network infrastructure to ensure smooth and reliable network operation to enable functional areas to achieve their strategic and operational objectives. • Performs network hardware and software upgrades. • Assists in managing network asset inventory, related documentation, and technical specifications information. • Implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery. • Maintains documentation as it relates to network configuration, network mapping, processes, and service records. • Provides high quality and timely network support, including responding to incident/ problem tickets and troubleshooting errors and issues with network infrastructure. Technical Innovation (15%) • Develops an in-depth understanding of the university's network infrastructure, including physical locations, device connectivity methods, core network services, and secure access requirements. • Participates in design reviews and contributes to decisions about network architecture, capacity planning, and security standards. • Researches, recommends, and pilots innovations in networking technology. • Takes a lead role in documenting systems and common support procedures and encourages and facilitates cross-training. • Stays current with emerging trends and advances in networking that may have relevance to the university's evolving needs and goals. Proactively educates other team members on findings and new insights. • Continuously evaluates internal processes, procedures, practices, and standards and proactively proposes changes to bring greater efficiencies. • Champions infrastructure automation in all facets of network architecture. • Mentors other Network Engineers in their area and contributes to their development. ADDITIONAL DUTIES Participation & Support (5%) Maintains awareness of current practices and future trends in networking technology, network security, and best practices. Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees. Performs other duties as requested EDUCATION Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis. EXPERIENCE Three years of relevant experience supporting Information technology. Additional job-related education may substitute for the required experience on a year-for-year basis. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. Certification Requirement: Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internet Specialist - Enterprise Routing and Switching (JNCIS-ENT) or another equivalent certifications approved by management. This certification is a mandatory requirement for the Network Engineer II position. Candidates who do not hold this certification at the time of hire will not be eligible for the role. Additionally, this certification is a prerequisite for consideration for advancement to the Network Engineer III tier. KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential: Ability to show attention to detail and adherence to industry best practices to ensure reliable and maintainable network infrastructure. A strong knowledge of networking that enables advanced troubleshooting and development of basic network designs. Proven skill and success working with managed network switches. Proven skill and success working in an enterprise wireless environment. Experience with Cisco and Juniper wireless is preferred. Strong written and oral communication skills (including ability to present ideas in user- friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Proven ability to diagnose and troubleshoot network issues on Android, Windows and iOS computers, tablets, phones and other smart devices. Ability to use a personal computer and other office equipment, including related university software and email. Consistently produce neat, organized and standards-compliant cable management, labeling and rack installation work in our Datacenter's, MDF and IDF closets. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve complex problems. Ability to secure network devices and maintain a secure environment Solid understanding of the functions and management of DNS and DHCP. Firewall Management skills VPN troubleshooting skills Skill in working with network automation scripts or a programming language Knowledge of network security principles, and general network management best practices. Skill in creating and/or refining network diagrams, configuration templates, and technical documentation. Knowledge and demonstrated use of network testing tools. Skill in configuring and implementing VOIP. Skill in troubleshooting voice and/or data circuits. Ability to thrive in a higher education setting. Additional/Desirable Skills & Abilities PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic. All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials. If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at ************ or ************

About T1 Energy At T1 Energy, we are committed to powering the future through innovative and sustainable solar energy solutions. As a global leader in solar manufacturing, our Wilmer, TX facility plays a critical role in producing high-performance photovoltaic modules that contribute to a cleaner, more sustainable world. As we expand our operational capacity and technological capabilities, we are seeking a highly skilled IT Network Engineer to join our growing team. This individual will be instrumental in supporting the design, implementation, and maintenance of the facility's IT infrastructure, ensuring optimal performance, security, and reliability. Position Summary The IT Network Engineer will be responsible for building, maintaining, and optimizing network and server systems across the Wilmer manufacturing site. This includes managing day-to-day IT operations, troubleshooting infrastructure issues, and supporting new system deployments and upgrades. The ideal candidate will possess a strong technical background, a proactive mindset, and the ability to thrive in a fast-paced, manufacturing-driven environment. Key Responsibilities Design, install, configure, and maintain network infrastructure, server systems, and related IT components Monitor network performance and ensure system availability, reliability, and security across the site Manage IT services aligned with SLA standards within the ITIL framework-including user account administration, end-user hardware, software, printing, conferencing tools, and telephony systems Maintain accurate documentation of network configurations, asset inventories, system changes, and issue resolutions Support IT project rollouts and provide technical input for infrastructure upgrades and business initiatives Conduct regular system audits and proactively identify and resolve vulnerabilities or inefficiencies Collaborate with cross-functional teams to ensure technology alignment with production and business needs Perform other duties as assigned by the IT Manager or departmental leadership Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent hands-on professional experience 3-5 years of experience in a Network Engineer, IT Engineer, or Systems Engineer role Strong understanding of networking protocols (TCP/IP, DHCP, BGP, SD-WAN, VPN, OSPF, IS-IS, MPLS) Experience with enterprise-grade networking equipment (e.g., Cisco, Arista, Juniper, H3C, etc.) Proficiency in Windows and/or Linux server environments Familiarity with virtualization platforms (e.g., VMware, Hyper-V) Skilled in hardware and software troubleshooting Excellent problem-solving skills and a strong sense of ownership and accountability Ability to work independently and collaboratively in a team setting Preferred: Relevant industry certifications (e.g., Cisco CCNA/CCNP, Microsoft, VMware, ITIL, PMP) Experience in a manufacturing or industrial IT environment Knowledge of cybersecurity best practices and data protection protocols Why Join T1 Energy? Be part of a mission-driven company shaping the future of renewable energy Competitive compensation and benefits Opportunities for career growth in a high-tech, sustainable industry Collaborative and innovative work environment T1 Energy is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

Schedule: Full-time | Temp-to-Hire | Monday-Friday This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily. Responsibilities: Respond to customer inquiries via phone, chat, and email Provide Level 1 break/fix support and troubleshoot software or access issues Perform data entry and assist with order tracking and billing inquiries Escalate unresolved issues to internal teams when appropriate Contribute to a team-oriented, open-door environment focused on customer satisfaction Requirements: 2+ years of customer service, call center, or help desk experience Bilingual - English/Spanish Excellent verbal and written communication skills Professional, punctual, and dependable Ability to work 100% onsite now and after a planned local office relocation in mid-2025 Proficiency with Microsoft Excel and data entry systems preferred What's Offered: Full-time, temp-to-hire opportunity with long-term growth potential Stable and supportive team environment Opportunity to contribute to process improvement and customer satisfaction Competitive pay with consistent hours

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Here's a closer look at this key role: As a Network Support Engineer for Cytracom, your mission is to provide expert technical support for our suite of products, with a primary focus on the ControlOne SASE solution. Your role is crucial in ensuring high customer satisfaction and reducing churn by addressing complex network-related issues and supporting our Support and Customer Experience teams. Your primary responsibility will be to provide expert technical support for the ControlOne platform, addressing issues related to customer network configuration, ZTNA, and compliance enforcement. You will identify, troubleshoot, and resolve customer issues related to ControlOne services and physical equipment, switches, routers, firewalls, ISPs, and other client network configurations. Responsibilities: Troubleshoot and solve tickets using Zendesk: Prioritize tickets based on severity and customer impact. Daily multitasking and prioritizing of outbound calls, queue calls, and tickets: Demonstrate effective time management. Communicate clearly and efficiently: Maintain professional and clear communication with customers, partners, third-party vendors, ISPs, team members, and teams across the organization. Working knowledge of all Cytracom products and integrations: Be proficient in setting up, troubleshooting, and resolving basic to intermediate issues within the Cytracom product base and integrations. Escalate tickets timely: Follow escalation protocols to hand off to engineering if necessary based on ticket severity. Triage and follow escalation processes: Ensure proper request assistance or hand-off to appropriate teams as necessary. Become a product expert: Be a technical guru and inform the team and cross-team members on all Cytracom products and integrations. Requirements: BLF Monitoring and Troubleshooting: Actively monitor and troubleshoot BLF issues to ensure accurate status indicators across the network. Call Quality Analysis and Resolution: Identify and resolve call quality issues, including static, one-way audio, and call drops, by analyzing factors such as jitter, latency, and packet loss. ISP Coordination: Collaborate with Internet Service Providers to resolve connectivity and bandwidth issues impacting VoIP services. Comprehensive Network Assessments: Conduct detailed network assessments during UCaaS onboarding, covering bandwidth tests, firewall configurations, and QoS settings. Escalation Management: Manage escalations effectively in cases of prolonged issue resolution times or critical customer feedback, ensuring prompt and appropriate responses. On-Call Availability: Participate in the on-call rotation and be available for after-hours support as needed. Product and Integration Support: Offer comprehensive support for the entire range of Cytracom products and their integrations, ensuring seamless functionality. Attributes: Self-Managed: Proactively takes ownership of tasks and projects, effectively prioritizing and managing time without requiring constant supervision. Self-Disciplined: Demonstrates consistent focus and dedication to completing tasks efficiently, maintaining a high level of productivity and reliability. Collaborative Team Player: Actively contributes to team efforts, fostering a cooperative and supportive environment to achieve common goals. Detail-oriented: Pays meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work to maintain high-quality standards. Inquisitive Nature: Displays a natural curiosity and eagerness to learn, continually seeking out new knowledge and innovative solutions to improve performance. Commitment to Excellence: Strives for excellence in all endeavors, consistently aiming to exceed expectations and deliver superior results. Our Benefits: Medical, dental, and vision insurance is available 401K Disability and Life insurance Paid vacations and holidays Flexible PTO policy Casual, laid-back work environment Free refreshments Standing desks Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.