Technical support engineer jobs in Georgia

About Murrelektronik At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis. We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits. We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more. Position Summary: The Technical Support role is a key contributor to the operations of the Research & Development group. The primary responsibility of the position is to provide technical assistance concerning company products to internal and external customers and Murrelektronik outside sales representatives. The role of Technical Support has a full range of responsibilities including, but not limited to the following: Essential Duties • Maintain in depth knowledge and understanding of Murrelektronik product offerings. • Assist customers with product information and application improvement. Recommending solutions based on understanding of the customer's requirements and problems. • Provide support to sales representatives in all aspects relating to the sale and installation of Murrelektronik products. • Assist internal and external customers with cross referencing competitor products to the Murrelektronik product line. • Create and maintain US sourced Murrelektronik parts in SAP system. • Communicate with technical experts at our Headquarters and other locations for additional information and support where necessary. • Provide completed system drawings as part of application review process. • Perform additional duties as assigned. Desired Knowledge, Skills and Abilities • Extensive background and experience working with industrial automation applications and systems. • Understanding of basic electrical theory and practical hands on experience and knowledge of electrical systems. • Practical experience in inside sales or similar experience requiring direct customer contact and customer relationship management. • Previous experience working in a fast-paced environment with emphasis on timelines and delivery. • Experience working with electrical products and automation components. • Extensive knowledge of PC and Windows based software to include Microsoft Office products and SAP or equivalent ERP software. • Working knowledge of AutoCad, Visio, or SolidWorks is a plus. • Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary. • Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations. • Excellent verbal and written communication skills. • Good organizational skills in order to manage a variety of different tasks both in the office and on the road. Education: • Technical degree in a related field.

We are a SaaS software as a service company, and our content service platform AODocs is used by 500 customers, including large enterprises like Equifax, Solvay or Air Liquide to manage their business critical documents. AODocs ensures that information is easily accessible by the people who need it, while being protected against unauthorized content and human errors, and that business processes are properly followed, with full traceability. For example, AODocs helps Google ensure the design documents of its data centers are properly controlled, accelerating the construction projects while avoiding costly mistakes. AODocs is a growing and profitable company, recognized (by top analyst firm Gartner, and by its own customers) as one of the most modern solutions in a market populated by legacy, pre-cloud systems like OpenText, IBM Filenet, Hyland and others. This market is now being disrupted by the new generative AI technologies, which allows software to understand the content of a company's documents, and thus to automate tasks that previously required human work, such as document tagging, data extraction from unstructured text, or analysis of complex documents. We believe the generative AI will dramatically change the way companies create and use their business content, and since the beginning of the year, we have made it a priority to integrate this new technology in our product. The combination of the generative AI capabilities to understand and generate text, with our existing document management and workflow features, enables a large number of high value use cases, from contracts management to RFP responses, audit reports, or recruitment processes. Our team is made of passionate and dedicated people who love to innovate. We work in a very collaborative and transparent manner: we believe that good ideas can come from anyone, regardless of their formal job role. Why Join Us? Work with mission-critical processes in industries like engineering and healthcare. Collaborate with global teams and engage with cutting-edge SaaS technologies. Enjoy career growth opportunities in a profitable, scaling organization. Key Responsibilities Act as the first point of contact for technical support, managing and triaging incoming tickets via Zendesk. Resolve Level 2/3 issues and escalate more complex cases with appropriate context and initial troubleshooting. Monitor and manage support queues, ensuring timely responses and proactive updates to customers. Provide detailed customer feedback to improve product documentation and features. Contribute to knowledge base updates and cross-team collaboration to enhance the overall support process. About You 3+ years of experience in a SaaS B2B technical support role Strong understanding of Java and API/ log analysis Proficient in using ticketing platforms (e.g., Jira, Zendesk). Strong problem-solving skills, customer-centric mindset, and eagerness to learn. Interest in AI technologies and technical topics. Based in Atlanta, this position requires to be in the office 2/3 days per week WIlling to travel to Europe once a year. Please note, in view of specific regulations applying to our clients, only US citizens will be considered.

Level 1 Help Desk Analyst - Onsite | Conyers, GA | $20/hr+ Work Type: Onsite (No Remote Option) Pay Rate: $20/hr (Can be higher based on experience) 🧩 About the Role We are seeking a Level 1 Help Desk Analyst to provide front-line IT support in a high-volume call center environment The ideal candidate will have a strong technical foundation, exceptional communication skills, and the ability to handle customer inquiries with professionalism and patience. You'll be assisting internal and external users with software, hardware, and connectivity issues while ensuring timely resolution or escalation to Tier 2 support. ⚙️ Responsibilities Provide first-level technical support for internal and external customers. Troubleshoot and resolve issues related to Windows 7/10, MS Office, Outlook, and Active Directory. Monitor and manage ticket queues, escalating issues as needed to maintain SLA compliance. Handle password resets, account management, and mobile driver's license provisioning. Perform minor hardware/software repairs and installations as required. Deliver exceptional customer service in a fast-paced call center setting. Document all incidents and resolutions accurately in the ticketing system. ✅ Qualifications 2+ years of IT Help Desk / Call Center support experience. Hands-on knowledge in Windows 7 & 10, MS Office, Outlook, and Active Directory. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication. Vocational/Technical degree in Computer Applications, Computer Technology, or related field. Knowledge of Apple iOS preferred. Bilingual (Spanish) highly desired. Must be a local candidate - no remote work allowed. 📌 Additional Information Candidates must accept that absences over two weeks require prior management approval. Engagement is contingent upon customer renewal and funding availability. Must be able to start within 10 business days of client selection. Candidates previously submitted to requisitions #762935, #765352, #774574, or #776101 are not eligible. 💬 Interested? Please send your updated resume, email address, current location, and confirm your availability and bilingual skills. Contact: Rinkal Varshney Senior Recruiter | TechnoSmarts 📞 ************** 📧 ********************************

Job Title: Service Engineer Duration: Full Time Education/Experience Required: Bachelor's degree in mechanical, electrical or similar engineering track OR equivalent industry experience Responsibilities: Service and Support - 80% Perform regular inspections, maintenance, and software updates of control systems Identify and address system malfunctions or inefficiencies Implement system upgrades and enhancements to improve efficiency and performance Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends Promptly respond to incidents, outages, and service disruptions to maintain SLAs Collaborate with technical teams to resolve critical incidents quickly and efficiently Project Support - 15% Instrumentation & Electrical Design Create instrument lists by examining P&ID drawings Compile submittal and procurement documentation for controls and instrument hardware Provide technical support for service technicians Inspect completed support requests System Design and Configuration Participate in customer design review meetings Assemble development system using project hardware and computers Configure user interface and HMI screens Configure DDC, PLC and/or DCS control algorithms Draft system documentation from templates Assist is customer demonstrations and acceptance testing Configure networks to interface with equipment. Onsite System Startup Works in a supervised role and/or with a team at a customer site Install project software and configuration onto site systems Participate in point-to-point loop checks Perform instrumentation and software calibration and tuning Participate in functional tests of all systems Troubleshoot installation discrepancies Program field modifications as required Assist with developing commissioning test plans and documentation updates/redlines Assist with developing training documentation/presentation on operations and maintenance of system Sales Support - 5% Serve as a technical contact for customers Support sales teams during customer meetings Identify future sales opportunities with customer contacts Maintain relationships with existing customers Working Conditions Position is subject to on-call rotation schedule. During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls. Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities. Presence at customer locations and travel required. Variable by geographical location. Skills & Qualifications: Demonstrated understanding of at least one applicable controls platform: Controls Experience: Tridium: Niagara N4 Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers Johnson Controls: Facility Explorer or Metasys controllers Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS Other useful technologies include: Scripting languages (VBA, Python, etc.) Knowledge of Kepware OPC server, ThinManager, VMware is preferred. HVAC Experience Preferred: Basic understanding of HVAC systems in large building automation systems. Understanding of sequence of operations and P&IDs for HVAC and plant utilities. Experience with functional testing, including the ability to create, maintain, and execute test plans. Experience with specifying instrumentation and control valves for HVAC systems For more information or to view other opportunities, visit us at ******************* Paladin Consulting is an EEOC employer.

CX AI Technical Analyst Contract Type: Long-term W2 Contract About the Role We're looking for a Customer Experience (CX) AI Technical Analyst to help enhance and scale an internal AI platform, an evolving tool that leverages AI to improve customer support operations. This role sits at the intersection of customer service and technology, focused on implementing, optimizing, and maintaining AI-powered workflows that make our support experience faster, smarter, and more consistent. This role will work closely with cross-functional partners in Product, Engineering, and Customer Support to ensure our knowledge base, automations, and data processes are accurate, efficient, and aligned with business needs. If you're someone who enjoys solving problems, building structure around new tools, and ensuring technology truly serves customers, this is an opportunity to make an immediate impact. Responsibilities AI Tool Implementation & Enhancement Support the continued development and rollout of an interna AI-powered support agent. Partner with technical and operations teams to implement automation that improves customer support workflows. Maintain and enhance integrations between Salesforce, Jira, and knowledge management tools. Troubleshoot and resolve process issues when AI automations or workflows break. Collaborate with the vendor team and internal stakeholders to refine AOPs (Agent Operating Procedures) and ensure the AI agent delivers accurate, high-quality responses. Knowledge Management & Automation Automate content creation and updates within the knowledge database including transforming Jira tickets or release notes into publish-ready help articles through Salesforce workflows. Consolidate and structure data across multiple databases to ensure consistent, up-to-date information is available for both agents and customers. Work with Product and CX leaders to identify areas where AI can reduce case intake and improve response quality. Customer Support Operations Support day-to-day customer service processes and ensure smooth integration between AI tools and human workflows. Analyze QA results and case data to measure how well AI automations are performing. Collaborate with the Customer Support team to ensure changes driven by AI enhancements align with operational best practices. Provide feedback and insight from the CX side to help the AI and Product teams improve functionality and customer outcomes. Experience Experience in customer support operations, CX analysis, or technical support, with a focus on process improvement or automation. Direct experience implementing or supporting an AI agent-including configuration, testing, or enhancement of AI-driven workflows. Hands-on experience working with Salesforce (CRM) and related automation or workflow tools. Familiarity with AI tools, large language models (LLMs), and data workflow automation concepts. Experience maintaining or enhancing integrations between systems such as Jira, Salesforce, and knowledge bases. Strong analytical and problem-solving skills-able to identify issues, propose solutions, and execute with minimal supervision. Excellent communication and documentation skills; able to translate technical information into clear, practical guidance for non-technical teams. Comfort working in a fast-paced, multi-brand environment where priorities shift and initiative is valued. Nice to Have Experience with Decagon or other AI agent platforms. Knowledge of Vercel v0 or other modern low-code/no-code tools. Previous experience automating QA or content workflows within customer support systems. The hourly pay rate range for this position is $40-$60/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to ********************. If you require assistance or an accommodation in the application or employment process, please contact us at ********************m. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

Top 5 Must-Haves • Technical knowledge of collaboration tools (M365, Teams, SharePoint, Outlook, OneDrive) & AI assistants (Copilot) • Ability to create clear, user-friendly documentation • Training & facilitation expertise (virtual & in-person) • Analytical and problem-solving abilities • Strong communication, engagement, and change enablement mindset Job Description The Technical Analyst - User Enablement will provide frontline support, documentation, and training to drive adoption of collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise with user experience, enabling smooth adoption, productivity gains, and a culture of digital enablement across the enterprise. Key Responsibilities Documentation & Knowledge Management • Create and maintain guides, FAQs, quick-reference sheets, videos, and visual aids. • Ensure knowledge bases remain current as tools and policies evolve. Training & Enablement • Serve as an evangelist for Copilot and collaboration tools. • Deliver training sessions (virtual & in-person) tailored to user groups. • Develop scenario-based learning exercises to demonstrate practical use cases. Analytics & Feedback • Track and report training effectiveness, adoption metrics, and usage trends. • Incorporate user feedback into future documentation & training. • Provide insights to leadership on opportunities for improvement. Change Adoption & Continuous Improvement • Communicate the “value story” of collaboration platforms and AI assistants. • Partner with change management teams to drive adoption and engagement. • Stay ahead of platform updates and proactively prepare user-facing materials. Preferred Experience • Understanding of AI/ML concepts related to productivity. • Background in IT support, technical training, or user enablement. • Familiarity with ITSM tools (e.g., ServiceNow). • Strong Microsoft 365 ecosystem proficiency and awareness of enterprise security policies.

Part-Time Simulation Specialist, JA BizTown/JA Finance Park Reporting to Director of Site Operations Junior Achievement of Georgia's (JA) mission is to inspire and prepare young people to succeed in a global economy. By bridging the business and education communities with hands-on experiential programs focused on business, entrepreneurship, civic responsibility, career-readiness, and financial literacy, JA aims to achieve the following overarching goals: To motivate, engage and inspire students to recognize the value and relevance of education, and to make informed decisions about their own personal education and career pathways. To equip students with the key career-readiness skills that will drive success in any environment, and to invigorate innovative, creative, and entrepreneurial thinking among our youth. To develop a financially literate generation who understands key business principles and makes responsible personal financial management decisions. To increase student understanding and appreciation of their civic rights, roles and responsibilities. JA of Georgia is the local affiliate of JA USA, the nations' oldest and largest economic education organization with over 105 years of experience. The organization has office and program locations in Atlanta, Lawrenceville, Cumming, Dalton, Savannah, Augusta and Morrow. More information can be found at our website ******************* SIMULATION SPECIALIST PRIMARY RESPONSIBILITIES The Simulation Specialist role will be responsible for assisting the lead Simulation Manager in facilitating and managing both our middle school learning programs JA BizTown and JA Finance Park for 6th and 7th grade students. In this role, you will be required to utilize public speaking skills that translate effectively during training presentations for volunteer groups participating in our program. Along with facilitation skills that would effectively translate when providing instructional-based tasks and announcements on the microphone AV sound system within our facility. We are looking for candidates who can work in a fast-paced environment with challenges that will require you to make effective sound decisions. Candidates who can create innovative activities and projects that promote student and teacher engagement. Leaders who can set professional examples for our middle school students by facilitating teachable moments and valuable discussions. This role will provide a high level of customer service and teamwork support and we are looking for Individuals who are passionate about working with students and collaborative environments that promote a positive work culture. Day to Day Operational Task: Support program excellence by preparing daily simulation materials and technology and ensuring all student spaces are cleaned at the end of each day. Assist with facilitating onsite volunteer training daily (60-90 minutes) and provide guidance throughout the simulation to 20-40 volunteers to help them coach students by applying their personal experiences within the simulation. Assist with the orderly unloading and loading of buses upon arrival and departure, escort students into secure space, verify student numbers on arrival and departure. Assist with the onsite engagement of up to 150 students per day by facilitating daily activities, coordinating daily simulation schedule and other logistics to ensure completion of simulation. Deliver a consistent, high-quality, high-energy experience every day during the school year (approx. 175 days). PROGRAM SUSTAINABILITY Assist Simulation Manager by leading - co-leading our JA BizTown or JA Finance Park program. Leading or co-leading will require you to utilize public speaking skills to facilitate volunteer training and instructional tasks that will require the use of our microphone /AV speaker system. Assist in the inventory tracking for all simulation resources (tablets, props, program materials, etc.). Look for opportunities to support teammates and ask for support when needed to ensure that a high level of quality is maintained across all areas through communication and collaboration. Provide technical support and troubleshoot common issues with simulation software and/or storefront technology. Collect required program forms and complete daily reports in a timely manner. Ensure that space is in a constant state of operational readiness through daily walk-throughs, observations and inspections. Prep and reset ensure that program resources and all essential materials for students and volunteers are prepared and ready prior to arrival. Utilize non-program days (i.e. summer) to innovate and elevate the current student programs, as well as strategize program growth. Assisting with our Junior Achievement Summer Camp EDUCATION/EXPERIENCE: Required Candidates of all degree and academic certification levels will be considered. Public speaking and facilitation skills preferred. Strong cross-functional team collaboration, communication, presentation skills Ability to think strategically, as well as make quick and sound decisions Strong computer skills; high level of customer service Works well in a fast-paced environment CORE COMPETENCIES: Influence Others: Provide sound rationale for recommendations; Generate enthusiasm for ideas by tapping into shared values; Promote own positions and ideas with confidence and enthusiasm even in the face of resistance. Build Relationships: Adjust interpersonal style to a variety of people and situations; Cultivate networks with people across a variety of functions within and outside the organization. Support Business Strategy: Demonstrate an understanding of JA's mission, vision and overall strategies; align own activities with organization's goals and strategies. Drive for Results: Consistently achieve work objectives; Readily put in time and effort required to achieve goals; Work to resolve routine and unexpected problems. Demonstrate Adaptability & Resourcefulness: Overcome obstacles and constraints without becoming discouraged; Maintain a positive outlook and sense of humor in difficult situations. Make Sound Decisions: Identify novel solutions to old problems; Come up with new ways of looking at problems, processes, or solutions; Define reasonable alternatives; Focus on important information without getting bogged down in unnecessary detail. Don't meet every single requirement? Studies have shown that individuals, namely women and people of color are less likely to apply to jobs unless they meet every single qualification. At JA of Georgia, we are dedicated to building a diverse, inclusive and genuine workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the best candidate for this role or another within the organization. Salary: $15/hour This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Manager will be responsible for implementing an effective reporting system and reporting on status of assigned tasks.The annual operation plan and maintenance index will also be maintained by manager. The manager is also responsible for executing Kia Georgia's technical training and development through planning, creation, and implementation of technical training programs with application of relative resources. Managers are also responsible for mentoring assistant managers in their role. Essential Duties and Responsibilities * Oversee Maintenance work standards. GERP SAP PM module management and implementation plant wide. * Research, select and/or design and develop resources to improve smart factory equipment. (CMS, OT network security) * Development and implementation of "Reliability Engineering" concepts for the KaGA asset management. * Development of analytic dashboards to effectively track key business/performance indicators * Assist in design, development and delivery of talent management programs, projects and initiatives. * Pilot technical training programs, evaluate, and adjust before implementing to KIA GEORGIA curriculum. * Collaborate with technical leaders in adjusting training methodology. * Coordinate technical trainers, SMEs, and educational agencies for KIA GEORGIA technical training events. * Supervise the performance and development of the TD specialists. * Assist with the development and management of the technical training budget as required. * Develop/evaluate weekly reports for management related to TD activities. * Prepare and implement the annual training and admin budget. The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to a team member in this classification. Qualifications & Job Requirements * Bachelor's degree in industrial engineering, Computer Science, or related field along with eight (8) years of progressive experience in manufacturing and the industrial training field, preferably within the automotive industry. * Five (5) years of experience in a leadership or supervisory role. * Demonstrated ability to model best practices to direct improvement in various situations. * Ability to perform multiple tasks simultaneously. * Strong communication skills, both written and oral. * Ability to interact successfully with leadership, team members, trainees, and educational agencies to meet operational goals. * Ability to exercise independent judgment and discretion in completing job duties that affect objectives, policies, and conditions. Reasonable accommodation may be provided for those who are able to perform the essential duties of the job. Specialized Skills and Knowledge Required * Experience using Microsoft Excel, PowerPoint, Teams, and Power BI. * Experience with SAP S4 Hana PM Module required. * Working knowledge of state and federal employment and labor laws including Title VII, EEO, FLSA, FMLA, NLRA, ADEA, ADA, etc. * Experience with Allen Bradley or Siemens PLC * Experience with servers, networking and OT network security.

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer -- Centralized Logging & Reporting FortiManager -- Centralized Configuration Management The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation. The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. As a Technical Support Specialist, you will: Provide direct technical web and telephone support Ensure that reported issues are well understood and the needed information is collected Troubleshooting FortiAnalyzer and FortiManager Recommend corrective actions based on analysis of collected information Provide Customer education where needed due to gaps in networking, product knowledge etc. Consult technical documentation, bulletins and release notes for known problems Reproduce customer environments using lab equipment and report bugs Recommend alternative solutions or workarounds Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue Manage customer communications and expectations until the closure of each case Provide knowledge transfer to peer engineers We are Looking for: 4+ years' experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Experience with security products (especially firewalls and VPN gateways) Strong troubleshooting and problem-solving skills Previous experience providing technical support, preferably supporting data networking products and/or security products. Strong English skills both written and verbal. Good to Have: Centralized Configuration Management Tools SQL syntax & select statement design VM/Cloud Environments Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). Educational Requirement: Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: IT Support Analyst (Hybrid) FLSA : Exempt #LI-Hybrid Job Overview : We are looking for a skilled Tier 2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft Intune, and Office 365. This role involves troubleshooting complex issues, supporting end-users, and ensuring the smooth operation of IT systems. Job Responsibilities: Provide Tier 2 support for mac OS and Windows laptops, addressing hardware and software issues. Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive. Troubleshoot network connectivity, VPN, and wireless access problems. Collaborate with Tier 1 support to escalate and resolve technical issues efficiently. Assist with application deployments, system updates, and patch management. Maintain documentation for IT procedures and troubleshooting guides. Provide technical guidance and training to end-users and Tier 1/Interns. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: Experience with mac OS and Windows troubleshooting. Knowledge of Microsoft Intune for endpoint management. Strong understanding of Office 365 administration. Familiarity with Active Directory, Azure AD, and Group Policy. Ability to diagnose hardware issues and coordinate repairs. Excellent problem-solving and communication skills. Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus. Preferred Experience Bachelor's degree required. 10+ years of experience in a Tier 2 IT support role to include mac OS, Windows. Direct experience managing corporate IT environments with Macs and laptops. Knowledge of Intune, JAMF or other device management tools. Knowledge of Beyond Trust remote access tool Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Support multiple networking communication products currently in production and future Next Generator products within Viasat Government - Secure Network Systems (SNS). Become familiar with product line technical builds, address issues, support changes, and manage lab testing. The day-to-day * Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers) * Applying both Windows and Linux operating systems for developing and completing tests * Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus * Collaborate with engineers to develop and monitor tests for solving issues * Identify rework needed to isolate and/or repair problems * Integrate and debug design in the laboratory What you'll need * 5+ years hardware troubleshooting or sustaining experience * US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred * Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel * Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team * Ability to document and report on technical solutions/findings * Good working knowledge of MS Office products for documentation creation and modification * Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) * Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues * Ability to travel up to 10% * This is an onsite role based in Carlsbad, CA What will help you on the job * Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering * Active Security Clearance Familiarity with TCL, Perl, Python or another scripting language * Proven experience in debugging, diagnosing, and solving embedded designs issues * Familiarity with production-related processes and common failure modes * High aptitude for learning * Ability to work independently, take initiative, take ownership of tasks and results #LI-BBS Salary range $28.61 - $45.19 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $35.58 - $53.37/ hourly At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************ EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * 5+ years hardware troubleshooting or sustaining experience * US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred * Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel * Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team * Ability to document and report on technical solutions/findings * Good working knowledge of MS Office products for documentation creation and modification * Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) * Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues * Ability to travel up to 10% * This is an onsite role based in Carlsbad, CA * Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers) * Applying both Windows and Linux operating systems for developing and completing tests * Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus * Collaborate with engineers to develop and monitor tests for solving issues * Identify rework needed to isolate and/or repair problems * Integrate and debug design in the laboratory

Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in our Sandy Springs, Georgia office. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most. What You Will Do Respond in a timely manner to service issues and requests Provide technical support to users company-wide and be the first point of contact for errors Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners Repairing and replacing equipment, as necessary Monitor and maintain computer systems and networks, Microsoft 365, VoIP systems, etc. Organizing and scheduling upgrades and maintenance without deterring others from completing their work Identify and protect against security threats for devices and their network connections Investigate, research, and propose new services and products to solve business problems Available on call and occasionally work outside normal business hours What We Are Looking For Bachelor's degree preferred in Information Technology, Computer Science, or related field 2+ years of relevant professional experience in an IT environment Help Desk support experience Cloud-native Office, 365, Azure / Entra, and other Microsoft services Voice Over IP Telephony experience A+, Cloud+, Microsoft Certifications, or other industry certifications Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments Values A technical, logical problem solver, with a keen eye for detail Ability to prioritize conflicting priorities based on urgency and business needs. Excellent communication skills. Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally Take ownership of tasks with minimal direction and find optimal solutions for them The physical nature of the role occasionally requires the ability to lift and carry heavy equipment. Be confident enough to share your ideas, but humble enough to learn from others Learn, innovate, create, solve problems, share Who We Are Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. Benefits Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE! Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.

This position is responsible for providing a broad range of technical support services and may also evaluate the overall support programming of the Tax Commissioners' Office. The Technology Support Analyst duties/requirements will include, but are not limited to, configuration, installation, and maintenance of hardware and software programs, assisting with upgrades and integrations, along with training department personnel in all Divisions of the Tax Commissioners' Office. In this position, the Technology Support Analyst will be assigned security issues and will recommend privacy safeguards. The Technology Support Analyst will provide troubleshooting and repair support, provide assessments of the technological processes, and make recommendations for improvements as needed. * Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR- MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher). * Design and write programs to automate manual processes for greater office efficiency. * Serves as IT liaison and assists with IT-related initiatives, research, and purchases. * Provide a strategic technical skillset to the Tax Commissioner's Office in areas such as equipment and software procurement. * Evaluating algorithms and verifying input schema system potential through assessing compatibility. * Perform data analysis daily. * Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations. * Maintaining system functionality by testing computer components. * Help users navigate company products and train users on how to use them. * Work closely with users to solve complex software issues. * Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR - MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher). * Provide complex reporting and data analysis to the Tax Commissioner. * Performs other related duties as assigned. * Skills in utilizing financial computer software programs. * Skills in problem-solving and decision-making. * Skills in gathering and analyzing complex data. * Become an expert in specialized programs such as DRIVES and Enterprise Assessment & Tax, powered by ias World functions: * Reporting * System maintenance * Programming * Complex data input * Analysis and verification of data * Setup, implementation, maintenance, and training on property tax, tag and title, and accounting systems. * Troubleshooting all system problems. * Excellent written and oral communication. Bachelor's degree in computer science, Information Technology, Telecommunications, or related field. Sufficient experience to understand the basic principles relevant to troubleshooting systems, database programming, and software installation. Proficiency with computer networking and operating systems. Knowledge and a wide range of software and hardware experience, usually associated with the completion of 3-4 years of work experience. The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required: * Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching. * Feeling - perceiving attributes of objects by touch with skin, fingertips. * Grasping - applying pressure to object with fingers, palm. * Handling - picking, holding, or working with whole hand. * Hearing 1 - perceiving sounds at normal speaking levels, receive information. * Kneeling - bending legs at knee to come to rest at knees. * Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back. * Manual Dexterity - picking, pinching, typing, working with fingers rather than hand. * Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning. * Pulling - use upper extremities to exert force, haul or tug. * Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward. * Reaching - extending hands or arms in any direction. * Repetitive Motion - substantial movements of wrists, hands, fingers. * Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. * Standing - for sustained periods of time. * Stooping - bending body downward, forward at waist, with full motion of lower extremities and back. * Talking 1- expressing ideas by spoken word. * Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading. * Walking - on foot to accomplish tasks, long distances, or site to site. The work is typically performed in an office.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Salary Ranges Compensation: $17.75/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Job Description Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support. Powered by JazzHR vv2Lf4nKxO

LOCATIONS: Atlanta, GA; Minneapolis, MN; or Phoenix, AZ (will only be considering candidates that live in one of these geographic areas) This position will provide remote technical support of F5 products to Kudelski Security's external customers. NSE II's handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors and providing daily customer communication via phone and email. The NSE typically spends between 5 and 6 hours per day supporting customers over the phone. Essential Duties & Responsibilities *Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices. *Actively collaborates with peers troubleshooting issues. *Effectively manages case escalations to Tier 3 while maintaining customer communication. *Proactively and effectively communicates status, plan of action and resolution of issue. *Participates in on-going training with F5 products and related technologies. *Work with customers, internal staff, and L3 vendor partners to provide excellent customer service and meet SLA. *Utilizes various troubleshooting tools, facilities and equipment at Kudelski Security to replicate/solve customer issues: VMWare, httpwatch, Wireshark, etc. *Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction. *Work with customers at varying levels of experience or technical capability under varying time constraints. Able to communicate highly technical information to technical and non-technical audience. *Utilizes an Issue Ticket tracking software to capture each request. *Provide exceptional customer service to all callers. *Normal work hours with evenings and weekends on a rotating basis. *Performs additional projects and other related duties as required or assigned. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Education *High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 3 years of experience Experience *2-3 years' experience working with LAN and WAN topologies, TCP/IP protocol, SSL/TLS, OSI Model, firewalls, routers and switches required. *2-3 years' work experience in a technical support role working with relevant technologies: load balancing, DNS/BIND, application security, IPV6, proxy, NTLM and/or Kerberos. Knowledge, Skills & Abilities *Programming, scripting and/or web development knowledge: iRules/tcl, sh, python, Perl, Javascript, HTML and/or PHP. *Working knowledge of F5 GTM, ASM, APM and/or iRules is a plus. *Deep understanding and knowledge of Web application protocols: (e.g.) http, https, ftp, etc. *Knowledge of advanced troubleshooting methodologies. *Highly professional, customer oriented team player that is able to work and communication with both technical and non-technical personnel. *Ability to work flexible hours and on call on a rotating basis covering 24/7 environments. *Current F5 201 and one 300 level certifications, or the ability to pass tests and be certified within a specific time frame. *Strong Linux skills preferred. *Industry certifications would be a plus. *Strong problem solving and analytical skills. *Strong customer focus and orientation. Specific Skills *Superior oral, written and interpersonal communication skills. *Ability to multi-task. *Ability to work independently and in a team environment. *Computer proficiency (MS Office Suite, CRM (i.e. SalesForce, NetSuite, Oracle, etc.)). Requirements *Ability to lift up to 50 pounds as position may require racking and stacking of server and network equipment. *Ability to work in a 24/7 working environment including participation in on-call activities. *Must pass criminal background and drug testing requirements. *All candidates must be authorized to work in the U.S. - without sponsorship. No relocation. Unsolicited resumes from independent recruiters or recruitment agencies will not be considered Apply here: ************************************* PI97082886 Additional Information All your information will be kept confidential according to EEO guidelines.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Salary Ranges Compensation: $20.25/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

LOCATIONS: Atlanta, GA; Minneapolis, MN; or Phoenix, AZ (will only be considering candidates that live in one of these geographic areas) This position will provide remote technical support of F5 products to Kudelski Security's external customers. NSE II's handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors and providing daily customer communication via phone and email. The NSE typically spends between 5 and 6 hours per day supporting customers over the phone. Essential Duties & Responsibilities *Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices. *Actively collaborates with peers troubleshooting issues. *Effectively manages case escalations to Tier 3 while maintaining customer communication. *Proactively and effectively communicates status, plan of action and resolution of issue. *Participates in on-going training with F5 products and related technologies. *Work with customers, internal staff, and L3 vendor partners to provide excellent customer service and meet SLA. *Utilizes various troubleshooting tools, facilities and equipment at Kudelski Security to replicate/solve customer issues: VMWare, httpwatch, Wireshark, etc. *Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction. *Work with customers at varying levels of experience or technical capability under varying time constraints. Able to communicate highly technical information to technical and non-technical audience. *Utilizes an Issue Ticket tracking software to capture each request. *Provide exceptional customer service to all callers. *Normal work hours with evenings and weekends on a rotating basis. *Performs additional projects and other related duties as required or assigned. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Education *High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 3 years of experience Experience *2-3 years' experience working with LAN and WAN topologies, TCP/IP protocol, SSL/TLS, OSI Model, firewalls, routers and switches required. *2-3 years' work experience in a technical support role working with relevant technologies: load balancing, DNS/BIND, application security, IPV6, proxy, NTLM and/or Kerberos. Knowledge, Skills & Abilities *Programming, scripting and/or web development knowledge: iRules/tcl, sh, python, Perl, Javascript, HTML and/or PHP. *Working knowledge of F5 GTM, ASM, APM and/or iRules is a plus. *Deep understanding and knowledge of Web application protocols: (e.g.) http, https, ftp, etc. *Knowledge of advanced troubleshooting methodologies. *Highly professional, customer oriented team player that is able to work and communication with both technical and non-technical personnel. *Ability to work flexible hours and on call on a rotating basis covering 24/7 environments. *Current F5 201 and one 300 level certifications, or the ability to pass tests and be certified within a specific time frame. *Strong Linux skills preferred. *Industry certifications would be a plus. *Strong problem solving and analytical skills. *Strong customer focus and orientation. Specific Skills *Superior oral, written and interpersonal communication skills. *Ability to multi-task. *Ability to work independently and in a team environment. *Computer proficiency (MS Office Suite, CRM (i.e. SalesForce, NetSuite, Oracle, etc.)). Requirements *Ability to lift up to 50 pounds as position may require racking and stacking of server and network equipment. *Ability to work in a 24/7 working environment including participation in on-call activities. *Must pass criminal background and drug testing requirements. *All candidates must be authorized to work in the U.S. - without sponsorship. No relocation. Unsolicited resumes from independent recruiters or recruitment agencies will not be considered Apply here: ************************************* PI97082886 Additional Information All your information will be kept confidential according to EEO guidelines.