Technical support engineer jobs in Glendale, AZ - 808 jobs
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Internal IT Resource - IT Specialist (Construction Focus)
X Contracting
Technical support engineer job in Glendale, AZ
Employment Type: Full-Time
About the Role:
At X Contracting, culture is not an afterthought, it's a performance driver. We hire for character, hustle, and accountability as much as for technical skill.
You thrive where urgency, teamwork, and integrity matter every day.
You communicate clearly, follow through on commitments, and take ownership of problems until they're solved.
You respect field teams and understand that IT exists to serve the business.
You're humble enough to listen, confident enough to act, and resilient when plans shift or pressure is high.
You believe in progress over perfection and take pride in helping others succeed.
X Contracting is seeking a hands-on, high-urgency IT Specialist to support internal operations across offices, project teams, and the field. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, construction-driven environment and wants to help modernize systems as the company scales.
The successful candidate will combine strong technical skills with common-sense problem solving and a customer-service mindset. You'll be the first line of support for our people, keeping systems, networks, and devices running efficiently while contributing to the continuous improvement of our IT infrastructure.
Key Responsibilities
Provide Tier 1 and Tier 2 technicalsupport to office and field staff (hardware, software, networking, mobile devices).
Manage and maintain Windows-based systems, Microsoft 365, file permissions, and printer networks.
Assist with onboarding/offboarding, user provisioning, and asset tracking.
Support ERP, project management, and construction tech tools (e.g., Foundation, B2W, Trimble, Samsara, etc.).
Perform system updates, backups, and troubleshooting under guidance from the IT Manager.
Maintain detailed documentation of all support activities and contribute to IT knowledge base.
Collaborate with Finance, Operations, and Safety teams to align technology with field demands.
Participate in infrastructure upgrades and technology rollouts.
Qualifications
Education: Degree preferred but not required. Equivalent hands-on experience in IT support, systems administration, or networking will be given equal or greater consideration.
3-5 years of IT support experience, ideally in construction, manufacturing, or field-based industries.
Strong knowledge of Windows desktop environments, mobile device (iOS) support, and network fundamentals.
Familiarity with Microsoft 365, Azure AD, and Entra preferred.
Demonstrated urgency, communication skill, and problem-solving ability.
Reliable transportation and ability to visit job sites when needed.
Ability to communicate.
What We Offer
Competitive compensation based on experience.
Health, dental, vision, and 401(k) benefits.
Supportive team culture with direct access to leadership.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
IT: 3 years (Required)
Shift availability:
Day Shift
Ability to Commute:
Glendale, AZ 85305 (Required)
Work Location: In person
$65k-93k yearly est. 2d ago
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Information Technology Professional (IT Support) (Phoenix)
Us Navy 4.0
Technical support engineer job in Phoenix, AZ
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$51k-72k yearly est. 2d ago
Data Center Technicians
NTT Global Data Centers 4.2
Technical support engineer job in Mesa, AZ
We're Hiring: Data Center Technicians - Mesa, AZ
Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team.
Why join us?
We're the 3rd largest data center company in the World
Hands-on work with cutting-edge technology
Growth opportunities in a booming industry
If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you!
Location: Mesa, AZ
Apply Now!
#nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Essential Duties & Responsibilities
Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include:
Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Tests performance of electromechanical assemblies and electronic voltmeters.
Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
Inspects parts for surface defects.
Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
Aligns, fits or assembles component parts, using hand or power tools.
Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control
Analyzes systems to ensure best practices for both internal and external customers
Provides feedback to DCO Engineering on the effectiveness of existing standards and processes
Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program
Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
Manages systems to avoid unplanned customer-impacting events
Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
Performs other duties as assigned
Regular, predictable attendance is essential to satisfactory performance.
Knowledge, Skills & Abilities
Regular, predictable attendance is essential to satisfactory performance.
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems
Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Cooling Towers
Heat Exchangers
Water Treatment Systems
VFD's and Pumps
HVAC equipment
CRAC/CRAH's
Humidification Systems
Water heaters
Water/Air filters
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Excellent communication skills, both written and oral
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff and effectively work in team environment
Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)
Ability to operate electrical tools such as a multi-meter or infrared camera
Ability to operate a forklift
Regular, predictable attendance is essential to satisfactory performance.
Must be able to work on a shift which may require nights, holidays, and some weekends.
WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift
Possess critical thinking and complex problem-solving skills
Physical Requirements
Primarily walking, standing, and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
Able to lift and carry heavy equipment, up to 50 pounds.
Ability to climb ladders and work on raised platform.
WORK CONDITIONS
Data Center environment with varying temperatures and loud noises.
Potential extensive daily usage of workstation or computer.
Must work on-site; no telecommuting permitted.
Special Requirements
Must be willing to be part of the after-hours notification and escalation protocol.
Must work on-site; no telecommuting permitted.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please
contact us
.
$33.9-50.9 hourly 4d ago
Technical Coordinator
Sonora Quest Laboratories/Laboratory Sciences of Arizona 4.5
Technical support engineer job in Phoenix, AZ
This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA).
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
SHIFT
6pm-6:30am Thursday + Friday with rotating weekends
MATRIX OR INDIRECT REPORTING
Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment.
KNOWLEDGE, SKILLS AND ABILITIES
Must exhibit personal maturity and responsibility.
Excellent reading, writing and math abilities.
Communicates effectively in oral and written formats sufficient to demonstrate comprehension.
Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization.
Ability to take direction and assimilate instructions quickly.
Detail oriented and exceptional organizational skills.
Basic computer skills.
Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department.
MINIMUM QUALIFICATIONS
Technical Coordinator I:
Associate degree in a medical laboratory technology, medical laboratory science or clinical laboratory science with four (4) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area OR
Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility) with two (2) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area.
Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility.
For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with two (2) years of experience in that discipline is required.
Technical Coordinator II:
Bachelor's Degree in medical laboratory science/medical technology, OR
Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical).
Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area.
Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility.
For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with four (4) years of experience in that discipline is required.
PREFERRED QUALIFICATIONS
Additional related education and/or experience.
$40k-59k yearly est. 2d ago
Information Technology Administrator
Addison Group 4.6
Technical support engineer job in Apache Junction, AZ
About the Role
Looking for a hands on Network / Systems Administrator to support and modernize a multi-location environment for a growing construction organization. This role is onsite and highly visible. You'll be the primary technical presence in the Arizona office while partnering closely with a hands-on Director of IT based out of state.
What You'll Do
Provide onsite Tier 1-2 support for office users (Windows, mac OS, mobile, printers, conference rooms)
Own day-to-day troubleshooting across hardware, software, and connectivity
Support and improve on-prem Active Directory and Microsoft 365
Maintain and troubleshoot network infrastructure (switches, routers, Wi-Fi, firewalls, VPNs)
Support servers across multiple locations (AZ, CO, TX, FL)
Assist with onboarding/offboarding, device imaging, permissions, and asset tracking
Help clean up and re-implement tools like RMM, ticketing, and MDM
Work directly with leadership and end users in a face-to-face environment
Document fixes, processes, and improvements as you go
What We're Looking For
2+ years of hands-on IT support, systems admin, or network support experience
Strong working knowledge of:
Active Directory (on-prem)
Microsoft 365
Networking fundamentals (DNS, DHCP, VLANs, Wi-Fi, VPN)
Experience supporting switches/routers (Cisco, Meraki, Aruba, Ubiquiti, WatchGuard, or similar)
General MDM experience (Intune, Jamf, MaaS360, etc.)
Comfortable working independently without constant direction
Strong communication skills and a service-oriented mindset
Willingness to be onsite and hands-on every day
Nice to Have
Experience cleaning up inherited environments
Small-to-mid size company or construction/field-heavy environment exposure
Experience helping modernize IT operations from the ground up
$66k-94k yearly est. 2d ago
Technical Support Manager (Application Support)
Prosum 4.4
Technical support engineer job in Tempe, AZ
Responsibilities Provide technicalsupport and develop tool efficiencies for customers by becoming an expert in the company platform Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
Suggest various service and product enhancements
Qualifications
Requirements for the Role
2+ years technicalsupport for SaaS-based software
3+ years working with one of the following: JavaScript, Python, or Java
Experience with:
Troubleshooting through browser tools
Linux text processing tools
Writing SQL queries
Nice to Haves:
Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
MongoDB, Hadoop, or Atlassian product experience
AWS- working knowledge
Additional Information
All your information will be kept confidential according to EEO guidelines.
$99k-131k yearly est. 2d ago
Infrastructure-Server Administration
Softhq 3.7
Technical support engineer job in Phoenix, AZ
Job Title : Infrastructure-Server Administration Contract duration : 12+ months Job Details: Must Have Skills 8+ years of experience designing, implementing, and supporting VMware infrastructure at scale. 5+ years of experience designing, implementing, and supporting hyperconverged environments
Experience with one or more configuration management systems (Chef, Puppet, Ansible, etc.)
Detailed Job Description
Maintain internal, globally distributed virtual compute environment with a focus on the performance, availability and growth needs of the company.
Design and maintain our monitoring, reporting and capacity planning functions using internal monitoring and data systems.
Design and maintain a virtualization DR strategy that integrates with production strategies and targets.
Work with hardware vendors in conjunction with our own infrastructure and capacity team
Additional Information
All your information will be kept confidential according to EEO guidelines.
$64k-89k yearly est. 2d ago
Information Technology Administrator
City of Tolleson 3.4
Technical support engineer job in Tolleson, AZ
Job Classification Title: Information Technology Administrator
Working Title(s): IT Administrator
Who we are
The City of Tolleson is seeking a knowledgeable and detail-oriented Information Technology (IT) Administrator to join the Technology Services Department. This full-time, exempt position performs professional-level work in the design, installation, support, and maintenance of the City's critical technology infrastructure. The IT Administrator plays a key role in ensuring reliable network operations, strengthening cybersecurity measures, supporting departmental technology needs, and implementing innovative solutions that enhance Citywide systems.
Position Description
The IT Administrator administers and maintains the City's core systems, including Active Directory, Exchange, DNS/DHCP, file servers, and enterprise applications. Responsibilities include monitoring and analyzing system health, applying updates and patches, and ensuring the integrity and security of City technology resources. The Administrator serves as an escalation point for complex technical issues, provides advanced support to staff, and develops documentation, procedures, and training to improve technology use across the organization. In addition, this position manages and executes technology projects by coordinating with internal departments and external vendors on system installations, upgrades, and maintenance to ensure solutions are effective, secure, and aligned with organizational needs. The ideal candidate will be proficient in Cisco and Fortinet networking devices.
Key technical responsibilities include:
Managing Microsoft technologies such as Windows Server, Active Directory, M365, Exchange Online, and Azure services.
Configuring and managing Azure Active Directory, including SSO, MFA, and conditional access.
Overseeing virtualization platforms (Hyper-V/VMware), networking components, and storage solutions.
Leading and supporting cloud migration projects.
Monitoring performance and availability, and resolving escalated Tier 2/Tier 3 issues.
Managing patching, updates, and backup processes.
Ensuring compliance with IT security policies and industry standards.
Collaborating closely with IT leadership and coordinating with vendors to support IT strategy and project execution.
Qualifications
Candidates must hold a bachelor's degree in Computer Science, Management Information Systems, or a closely related field from an accredited institution, and have at least two years of directly related experience. An equivalent combination of education and experience will also be considered. A valid Arizona driver's license is required at the time of hire, and specialized IT certifications issued by recognized industry certification boards are preferred. Prior experience working in a local government environment is also desirable.
Applicants should demonstrate knowledge of computer hardware and software, information technologies, LAN/WAN networking, telecommunications systems, cybersecurity practices, and Microsoft Office applications. They should also possess strong skills in troubleshooting and resolving technical issues, analyzing complex systems, administering servers and applications, and communicating technical information clearly to non-technical audiences. The ability to manage projects, prepare documentation, and collaborate effectively with multiple stakeholders is essential, along with a strong commitment to providing excellent customer service in a government environment.
Closing Date: Open until filled Hiring Salary:$83,022.32 - $101,000.00 Annually D.O.E.
Applications reviewed weekly, with first review October 6, 2025
Additional Application Information
It is important that your application shows all relevant work experience and education. Work experience must be noted on the application.
Applicants may be rejected if not fully complete.
Your resume may not be substituted as an application.
Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************.
EOE/M/F/D/V/SO
$83k-101k yearly 60d+ ago
IT Systems Administrator - Tier 1+2
Roberts Hawaii 4.5
Technical support engineer job in Scottsdale, AZ
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
We are hiring a hands-on IT Systems Administrator to own day-to-day IT operations across a distributed, multi-location environment (approximately 25 locations). This role provides both Tier 1 and Tier 2 support-handling frontline user support while also owning administration of core platforms and escalations. Responsibilities include Microsoft 365 administration, endpoint and network operations, baseline cybersecurity, provider coordination, and disciplined documentation/asset management.
Location:
On-site in Scottsdale, AZ.
Performance Objectives
Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed.
Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable.
Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring.
Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations.
Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination.
Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow-through.
Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds).
Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime.
Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events.
Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records.
Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions.
Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency.
Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations.
Core Technology Stack:
Microsoft 365 (primary stack)
Google Workspace
Apple Business Manager
Domain registrar accounts + DNS management (e.g., Cloudflare DNS)
Email perimeter security filtering
Microsoft 365 backup solution (platform familiarity preferred)
Hosted QuickBooks VM environment + Intuit QuickBooks Enterprise
WordPress web hosting
Adobe
Rent Manager (Accounting) (Hosted RDP Environment as well as a Web Portal)
Newbook (Reservations)
Hubspot - CRM (Marketing Dept is acting Admin)
Requirements
Key Competencies: Preferred
Demonstrated understanding of Tier 3 support concepts, including advanced troubleshooting methodology, root-cause analysis, change control, and escalation readiness for complex infrastructure issues.
Familiarity with device lifecycle workflows.
Experience supporting Microsoft RDP in a hosted VM environment.
Education & Experience:
5+ years in IT support/administration with Tier 2 responsibilities (or equivalent).
Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals).
Experience with cloud email security filtering, DNS management, and VoIP administration portals.
Experience supporting a distributed/multi-site environment and coordinating onsite support via contractors.
Strong troubleshooting, communication, and documentation skills.
Benefits and Perks
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts - enjoy the lifestyle you help create!
Commitment to Diversity
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
$62k-81k yearly est. 8d ago
Technology Support III - Production Management, Issues Management
JPMC
Technical support engineer job in Tempe, AZ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
Serve as a Senior SME within the Issues Management Team
Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
Excellent communication skills, organizational, time management skills and client facing experience
Ability to work independently with minimal supervision as well as collaborate within a group
Experience with incident management, production support and problem management processes
Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
Ability to influence and lead technical conversations with other resolver groups as directed
Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
$43k-76k yearly est. Auto-Apply 45d ago
Technology Support II - Production Management, Issues Management
Jpmorgan Chase & Co 4.8
Technical support engineer job in Tempe, AZ
JobID: 210690873 JobSchedule: Full time JobShift: Day : Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
* Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
* Effectively communicate analysis of issues to internal and external stakeholders as directed
* Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
* Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
* 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Should have experience in a Customer or Client Facing related role
* Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
* Excellent communication skills, organizational skills and time management skills
* Excellent technical skills and business acumen related to data management and payments processing
* Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
* Exposure to observability and monitoring tools and techniques
* Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
* Knowledge of one or more general purpose programming languages or automation scripting
* Experience with help desk ticketing systems
* Ability to influence and lead technical conversations with other resolver groups as directed
* Exposure to observability and monitoring tools and techniques
* Experience in Large Language Models (LLM) and Agentic AI
$54k-79k yearly est. Auto-Apply 45d ago
IT Community Technology III
Community Management Holdings 4.3
Technical support engineer job in Scottsdale, AZ
We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
The IT Community Technology III role is responsible for providing technicalsupport, troubleshooting, implementation of community-based technology solutions, and serving as a team lead for the Community Application Support team. This role acts as the primary Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community systems, ensuring smooth operations for CCMC's 250+ master-planned communities. Additionally, the position includes on-call support responsibilities and is expected to maintain 25% billable time through project-based work and advisory services.
RESPONSIBILITIES
1. Community Software Support & User Assistance
Ensure community staff and managers have proper access to required systems.
Assist with user onboarding, account setup, and permissions management.
Support training and best practices adoption for community technology.
Maintain data integrity and system performance monitoring.
2. Backend Support & Tier One Responsibilities
Serve as Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community platforms.
Provide first-line troubleshooting for software issues, data discrepancies, and access problems.
Escalate unresolved or complex cases to Tier Two support, vendors, or internal IT teams.
Document common issues and resolutions in a knowledge base to streamline future troubleshooting.
3. On-Call Support & Incident Management
Participate in on-call rotation to provide after-hours support for critical issues impacting community operations.
Respond to emergency system outages or security incidents within SLA guidelines.
Escalate high-impact incidents to IT leadership and vendors as necessary.
4. Training & Documentation
Develop and conduct training sessions on VMS, SmartWebs, Homewise Docs, and security best practices.
Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
Assist community managers in leveraging technology to optimize operations.
5. Vendor & Stakeholder Collaboration
Act as a liaison between communities, IT leadership, and software vendors to ensure smooth system performance.
Participate in Quarterly Business Reviews (QBRs) with key technology vendors.
Provide feedback to vendors on system issues, enhancement requests, and troubleshooting improvements.
6. Leadership & Mentorship
Serve as team lead for the Community Applications Support team, providing guidance, mentorship, and informal supervision of day-to-day tasks.
Train and coach Community Support Tech I and II team members to build skillsets and ensure consistent support delivery.
Collaborate with IT leadership to improve team workflows, knowledge sharing, and professional development.
7. Key Performance Indicators
Billable Time Contribution: Maintain 25% billable time (Includes project work, advisory, and value-add services).
User Satisfaction Score: Maintain 4.2/5.0 rating on IT Support feedback surveys.
REQUIREMENTS
Minimum Qualifications
Bachelor's degree or equivalent experience in IT, Computer Science, or Business Technology.
3 - 5 years of IT experience, preferably with community management technology.
Strong expertise in networking, cloud platforms, and SaaS applications.
Ability to work independently and handle multiple priorities in a fast-paced environment.
Ability to travel up to 50%
Preferred Qualifications
Previous experience supporting VMS, SmartWebs, Homewise Docs, or similar SaaS applications.
Familiarity with association management software and HOA/community technology.
Experience in IT incident management and vendor coordination.
COMPETENCIES
Functional/Technical Skills required working in IT systems
Executing proposals with advanced scheduling skills for project phases
Highly adaptable in multiple business settings
PHYSICAL REQUIREMENTS
Lifting: Lifting up to 100 lbs
Mobility: Might require ladders, lifts, walking across a community/office
Working conditions: May require working outdoors depending on the requirement of the project with hybrid Office, Sites, or WFH. Hybrid work environment with occasional onsite community visits. On-call support rotation is required, including some evenings and weekends. Must be able to travel as needed to community locations. Ability to travel up to 50%
Personal protective gear: Required when operating a lift on a rare occasion, full body harness which will be paid for by the community project
Extended Sitting or Standing: May be required occasionally dependent on the project/project type. Capability to sit or stand for extended periods during meetings or events
Manual Dexterity: Skills in using technology, including computers, mobile devices, computer systems, and controllers (Cabling/Wiring/terminating cabling)
Driving: Ability to operate a motor vehicle for travel in remote cities outside home base (Scottsdale) which includes rentals. MVR review will be conducted (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
What we offer:
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!
$32k-41k yearly est. 12d ago
Field Support Engineer
EIL Global It Solutions and Services
Technical support engineer job in Phoenix, AZ
We are seeking a Field SupportEngineer to join our team in Phoenix. This role requires a minimum of 3 years of work experience in IT support. The position is for independent contractors. The ideal candidate will have a focused skill set in troubleshooting, technicalsupport, and proficiency in Windows operating systems.
Qualifications and Skills
Minimum of 3 years of proven experience in field support, with a strong focus on IT services.
Proficiency in troubleshooting technical issues across various IT infrastructure components.
Hands-on experience in providing technicalsupport for desktops, networks, and data center technologies.
Strong knowledge of Windows operating systems and proficiency in navigating and resolving issues within them.
Ability to work independently and manage freelance or contract assignments efficiently.
Excellent communication skills to interact effectively with clients and team members across various regions.
Must have skills include the ability to adapt quickly to new technologies and environments, ensuring seamless client service.
Flexibility in working across different time zones, understanding the global nature of the business operations.
Roles and Responsibilities
Provide on-site technicalsupport, maintaining high levels of customer satisfaction across assigned locations.
Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for client operations.
Collaborate with the IT team to implement solutions and improve IT service quality across the enterprise.
Manage and document technical processes, ensuring accurate records of service requests and resolutions.
Conduct regular system health checks and proactive maintenance to prevent potential IT disruptions.
Liaise with various teams within EIL Global to ensure effective project delivery and service enhancement.
Stay updated with the latest advancements in IT support technologies and methodologies to recommend improvements.
Ensure compliance with the company's IT policies and procedures while delivering solutions tailored to client needs.
$83k-132k yearly est. 60d+ ago
Technical Support Engineer
Intelliswift 4.0
Technical support engineer job in Phoenix, AZ
TechnicalSupportEngineer Job ID: 21-12887 Find bugs and apply engineering rigor to reproduce and diagnose those bugs Write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively Conduct exploratory tests to check if the product feels native and report linguistic bugs where UI text is hard to understand
Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes
Monitor and escalate aging bugs
* Job details
*
$70k-95k yearly est. 60d+ ago
IT, AI Engineer II (PHX)
Castle Biosciences 3.7
Technical support engineer job in Phoenix, AZ
Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood! Learn more at ************************* Castle Biosciences Inc. is growing, and we are looking to hire an IT, AI Engineer II working from our Phoenix, AZ office location.
Why Castle Biosciences?
Exceptional Benefits Package:
* Excellent Annual Salary + 20% Bonus Potential
* 20 Accrued PTO Days Annually
* 10 Paid Holidays
* 401K with 100% Company Match up to 6%
* 3 Health Care Plan Options + Company HSA Contribution
* Company Stock Grant Upon Hire
A DAY IN THE LIFE OF AN IT, AI Engineer II
The AI Engineer II is responsible for developing, implementing, and supporting AI-driven solutions with a focus on generative AI, agentic systems, and workflow automation. This role requires strong technical skills and the ability to work independently on projects, while also collaborating closely with senior engineers and team leaders. The AI Engineer II contributes to building production-ready models, automation pipelines, and MLOps workflows. This position emphasizes hands-on coding, problem-solving, and integration of AI technologies into scalable, real-world systems.
QUALIFICATIONS
* Bachelor's or master's degree in computer science, Data Science, Machine Learning, or related field. Or equivalent experience.
* 5+ years of experience across computer science/engineering and/or data science.
* 2-4 years of experience in AI/ML engineering or related software development roles.
* Hands-on experience with large language models, generative AI, and automation workflows.
* Strong proficiency in Python and experience with APIs and data pipelines.
* Exposure to cloud platforms (Azure, AWS) and distributed computing.
TRAVEL
* As needed < 5%
SCHEDULE
* Typically, Monday through Friday in the office, 8-hour workday, exempt position, working from the Phoenix, AZ office location.
READY TO JOIN OUR BIOTECH TEAM?
We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!
Castle Biosciences Awards and Research Developments!
WORK AUTHORIZATION
All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.
ABOUT CASTLE BIOSCIENCES INC.
At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.
Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.
Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ReasonableAccommodationsRequest@castlebiosciences.com.
This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
No third-party recruiters, please
$79k-110k yearly est. 11d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Phoenix, AZ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$51k-73k yearly est. 32d ago
Infrastructure-Server Administration
Softhq 3.7
Technical support engineer job in Phoenix, AZ
Job Title : Infrastructure-Server Administration
Contract duration : 12+ months
Job Details:
Must Have Skills
8+ years of experience designing, implementing, and supporting VMware infrastructure at scale.
5+ years of experience designing, implementing, and supporting hyperconverged environments
Experience with one or more configuration management systems (Chef, Puppet, Ansible, etc.)
Detailed Job Description
Maintain internal, globally distributed virtual compute environment with a focus on the performance, availability and growth needs of the company.
Design and maintain our monitoring, reporting and capacity planning functions using internal monitoring and data systems.
Design and maintain a virtualization DR strategy that integrates with production strategies and targets.
Work with hardware vendors in conjunction with our own infrastructure and capacity team
Additional Information
All your information will be kept confidential according to EEO guidelines.
$64k-89k yearly est. 60d+ ago
Technology Support II - Production Management, Issues Management
JPMC
Technical support engineer job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
$43k-76k yearly est. Auto-Apply 45d ago
Technology Support III - Production Management, Issues Management
Jpmorgan Chase & Co 4.8
Technical support engineer job in Tempe, AZ
JobID: 210687207 JobSchedule: Full time JobShift: Day : Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
* Serve as a Senior SME within the Issues Management Team
* Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
* Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
* Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
* Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
* Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
* Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
* Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
* Excellent communication skills, organizational, time management skills and client facing experience
* Ability to work independently with minimal supervision as well as collaborate within a group
* Experience with incident management, production support and problem management processes
* Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
* Ability to influence and lead technical conversations with other resolver groups as directed
* Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
* Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
* Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
$54k-79k yearly est. Auto-Apply 45d ago
Technology Support II - Production Management, Issues Management
Jpmorganchase 4.8
Technical support engineer job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
How much does a technical support engineer earn in Glendale, AZ?
The average technical support engineer in Glendale, AZ earns between $49,000 and $106,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Glendale, AZ
$72,000
What are the biggest employers of Technical Support Engineers in Glendale, AZ?
The biggest employers of Technical Support Engineers in Glendale, AZ are: