Technical support engineer jobs in Greece, NY

The Facilities Engineer is the technical expert to address a multitude of building, land and process engineering requirements as Eastman Business Park continues to grow its development with both Kodak and external Kodak tenants acquiring space or constructing buildings. This responsibility is the primary source for investigation for Kodak site projects, tenant projects, and is the Energy Manager representing Kodak EBP buildings. The role utilizes various tools and software to monitor building utility consumption to assist with determining energy reduction projects and systems upgrade/modernization for the organization. The Facility Engineer collaborates with RED Rochester and equipment providers to coordinate organizational energy and sustainability programs and provide analysis, information, and recommendations to applicable leadership. Responsible for providing technical analysis, review, measurement, and verification projects. Responsibilities: • Acts as project lead for development of energy savings projects, working with NYSERDA and internal organizational representatives. • Leads technical projects involving Kodak or tenant requirements, evaluating needs, scoping project and providing project cost estimates. • Provides technical analysis/review for projects, providing project risk assessment. • Identify and establish working relationships with all necessary engineering, construction, and procurement firms (with focus on energy conservation and generation resources) required to execute energy recommendations. • Perform building “walk-through” and identify energy conservation measures (architectural, mechanical, electrical, etc.) throughout Eastman Business Park buildings. • Effectively develop scopes of work for and manage consulting engineers performing building audits. • Effectively analyze and assess the economic impacts of utility company rate structures and supply side options in a wide variety of customer environments. • Use of simulation software and spreadsheets to accurately represent pre and post retrofit building operation and customizes software and spreadsheets to achieve desired technical results and presentations. • Recommends best methods for measurement and verification of system performance. • Have working knowledge of DDC & PLC logic, PID loop control etc. on systems such as Rosemount; Siemens; DeltaV; Schneider; Alerton; Allen-Bradley etc. • Interface with various existing building automation systems networked between buildings. Modify and repurpose systems as required to optimize operations for energy reduction. Update and/or modify SCADA graphical user interfaces as necessary on various platforms. ie.: Intellution Fix32; GE iFix; DeltaV iFix etc. • Troubleshoot sitewide control issues to determine the root cause of problems. • Calibrate field instrumentation as necessary to maintain accurate site system control. • Conducts interim reviews during project construction to assess guaranteed impact of any changes to the original contract scope of work. • Accurately assess and provide feedback on project engineering risk. • Provide continuous improvement recommendations for optimizing energy usage and equipment upgrade and modernization. • Analyzes data output for trends and/or any deviations that need further investigating. • Assists in the preparation of cost estimates for projects. Qualifications: • Bachelor's Degree in Engineering or related discipline. • 7 Years+ experience in a related field in an industrial/manufacturing environment. • Demonstrated experience and utilities expertise in buildings systems and equipment processes. • Broad knowledge of various skilled trades. Personal attributes: • Excellent customer service skills required, daily interface with both internal Kodak and external tenant needs. • Understands concepts of continuous improvement to drive efficiency in day-to-day work. • A high level of professionalism, integrity, and discretion in interactions with building occupants, contractors and team members. • Experienced with safe work practices/requirements and ensuring compliance. • Excellent verbal and written communication skills for communicating within team and with internal and external tenants. • Strong problem solving and analytical skills. • Strong team player. • Excellent interpersonal skills and able to work cooperatively within a team environment, along with demonstration of flexibility. • Able to organize/prioritize personal workload. • Ability to work in a fast-paced, changing work environment. Physical Requirements: • Regularly lift and or move up to 25lbs/12kg. • Regularly required to stand; walk; sit, bend, and talk or hear. • Heights; may require some work from a step ladder. • Frequently required; use hands to manipulate or feel and reach with arms. • Work may require employee to be exposed to inclement weather conditions. • Some repetitive work: potential use of hand tools to demonstrate actions.

Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our field sales team! The High Level What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure? Welcome to Cambridge Computer We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too. Where Do You Fit In? Do you know how to build relationships with Enterprise IT Clients? Can You Project Manage Complex Multi-Vendor Solutions? Do you know how to execute strategy with sales coaches and business partners? Do you view executive sales coaching as a positive? Can you hunt and farm simultaneously? In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions. Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients? If yes to any of the above, consider this; Cambridge Computer has been in business for 33 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer. If you think you have what it takes to succeed, read on. If you know you will do what it takes to succeed, apply. About Cambridge Computer Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients. We have been in business for 33 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients. We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies. We specialize in a range of technologies, some of which are: Data Storage, Backup, Archiving, DR & Replication BC/DR as a service & Cloud Storage Threat assessment, Filtering & AV Solutions Networking, including Software Defined Networking Data Life-Cycle Management High Performance Computing and Artificial Intelligence About You With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services. You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients. Requirements You Meet At least 5 years of experience succeeding in a technically oriented sales role A background of selling hardware, software, and professional services IT solutions Experience developing accounts, writing technical proposals, giving presentations and closing sales Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively. Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis. A bachelor's degree How to Apply Simply submit a: Cover letter Resume Benefits With Cambridge We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: Salary and uncapped commission Multiple health insurance options Medical FSA and Dependent Care FSA Dental insurance Vision insurance 401(k) savings plan with employer matching Employer-sponsored long-term disability Paid holidays and PTO that increases with longevity at the company Opportunities for growth! Salary Range (Estimated): 85k - 130k Equal Opportunity Employer Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.

SummaryWe are seeking a motivated and technically curious Technical Support Specialist (Wireless) to join our CIC Wireless Technical Support team in Rochester, NY. This position provides Level 2 post-sales technical support for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description Essential Responsibilities: Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations. Track, update, and maintain accurate RMA status records throughout the repair cycle. Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release. Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication. Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings. Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly. Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams. Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management. Maintain a high standard of customer communication, setting clear expectations and providing regular status updates. Flexible to work on-call, after hours support or modified hours of work to support customer. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience). Minimum 1-2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems. Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts. Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces. Strong written and verbal communication skills in English with a focus on customer clarity and professionalism. Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration. Desired Characteristics Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands). Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning). Knowledge of cybersecurity basics: encryption, authentication, and certificate management Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

The Technology Support Specialist's primary focus is to support and maintain FLCC end-user technology such as desktops, laptops, tablets, printers, and classroom technology for students, faculty and support staff. The Technology Support Specialist will work as a member of a team of support specialists, responding to IT Helpdesk Tickets relating to end-user technology. The Technology Support Specialist will carry out system replacements based on the life-cycle replacement schedules and/or as needed. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply. Qualifications: Educational Background: Associate's degree in an IT related field is required, Bachelor's degree preferred. Experience: 1 to 2 year's experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred. Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential. Essential Functions: Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues. Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary, collaborating with the IT team to ensure issues are fully resolved. Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems. Provides end-user support for all technology-related needs. Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes. Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and “clickers.” Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs. Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college's lifecycle replacement plan. Uses scripting tools to automate daily tasks where applicable. Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings. Follows best practices to safeguard college-owned devices from cyber threats. Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies. Supervises student interns, providing guidance and support. Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket. Demonstrates flexibility in work schedule and locations as needed. Physical Requirements: In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation. Capable of using a computer for extended periods. Frequently travels to different areas of the building and bends to assist with equipmentsetup. Able to lift up to 20 pounds to assist with various office tasks. Able to communicate ideas and information clearly so others can understand, ensuring accurate exchange of information in all situations. Benefits and salary range: Competitive starting salary in the range of $48,847 to $51,289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave, 12 sick days, and 13.5 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance - 4-year institutions Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Application Instructions: Applicants interested in applying MUST submit the following documents via online: Resume/Cv Cover letter Applications will only be accepted online. Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.

The Technology Support Specialist plays a vital frontline role in The Strong's technology team, delivering responsive and dependable support for both information technology (IT) and audiovisual (AV) systems throughout the museum. Serving as the primary contact for the IT help desk, this position installs, configures, maintains, and troubleshoots a range of hardware and software used by museum staff, exhibits, events, and facility rentals. Combining strong technical skills with a commitment to outstanding customer service, the Technology Support Specialist operates both independently and collaboratively to resolve issues efficiently-whether in person, over the phone, or via remote support. This role supports daily IT operations and assists with AV setup for internal meetings, rentals, public programs, and high-profile events. The Support Specialist follows defined escalation protocols, documents support activities, and contributes to the continuous improvement of the museum's technology environment. Candidates for this position must have a broad technical foundation, a proactive attitude, and the ability to manage shifting priorities in a dynamic, fast‑paced setting. As with all museum staff, the Technology Support Specialist is expected to act professionally, maintain a positive and ethical approach to their work, and contribute meaningfully to the museum's mission and guest experience. Essential Duties: The duties below are representative of key responsibilities for this role. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. IT Support and Service Delivery The Support Specialist responds to service requests via the ticketing system, phone, and in-person contact, acting as the primary help desk resource. Responsibilities include installing, configuring, maintaining, and troubleshooting hardware (workstations, printers, mobile devices), software, peripherals, and operating systems. Support Specialists prepare and deploy equipment for new hires or role changes, deliver one-on-one user training, maintain detailed records of service activities, and escalate unresolved issues to senior staff while keeping users informed. Asset inventory tracking, basic network support, cable installation, and labeling are also required. Audio‑Visual (AV) Services The Support Specialist delivers exceptional AV service and support across all museum venues. This includes ensuring reliable AV functionality, facilitating AV setup and teardown for internal meetings, public programs, and rental events, and becoming proficient with lighting and sound systems in spaces such as the Theater and Atrium. Responsibilities include managing the PA announcement system, supporting event scheduling, collaborating with external vendors for large-scale technical setups, and supporting equipment repairs or replacements. Systems & Infrastructure Support Support Specialists document system configurations, procedures, and maintenance schedules to promote knowledge sharing and continuity. They support the deployment and maintenance of equipment and assist with infrastructure projects-such as exhibit‑related tech integrations-in coordination with the technology team. Team Collaboration and Professional Development Support Specialists participate in IT and general staff meetings, providing updates, contributing to planning, and enabling cross‑departmental coordination. They stay current with museum‑specific and general IT/AV technologies, maintain expertise in core systems, and support broader technology initiatives through teamwork. On-Call Rotation The Technology Support Specialist participates in the technology team's after-hours on-call rotation and contributes to organizational planning as needed. Additional Responsibilities Support Specialists collaborate with team members and staff from other departments to enhance process and service quality. They aid the Technology & AV Services Supervisor in developing training materials, participate in project and process teams, and work evenings, weekends, or overtime as required to support operations, events, and after‑hours maintenance. Knowledge, Skills & Abilities: The candidate may have any combination of education and experience but should possess the required skills and knowledge for successful performance. Our general minimum requirements are: High school diploma or equivalent. At least 1 year of technical support experience, preferably in a business or institutional setting. Understanding of basic networking concepts, protocols, and best practices. Proactive problem-solving, strong follow-up, and organizational skills. Proficiency in common Windows and MacOS applications such as Microsoft Office, Adobe Products, and other related software. Lift certification or ability to obtain it. Strong interpersonal skills, including tact, listening, diplomacy, and teamwork. Ability to deliver technical training patiently and effectively. Effective time-management and multitasking in deadline-driven environments. Professional communication skills, both oral and written, in English. Commitment to providing excellent service in alignment with the museum's mission. Preferred Qualifications Associate degree in computer science or related field. Any applicable industry certifications (e.g., CompTIA A+). Prior experience working in museums, cultural, or nonprofit technology environments.

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll enter required client employee payroll information or personal employee information into database so clients can process their payroll. To be considered for this position, please have a HS Diploma and a minimum of 2-years experience in an office setting. Does this describe you? Apply today! Position Details: Full time, contract M-F schedule days Processes orders for the Online Services Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate

Technology/Information Technology Support Technician II Additional Information: Show/Hide TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II MINIMUM QUALIFICATIONS: EITHER: 1. Possession of Associate's Degree, or higher, in Computer Science, Engineering Technology, or a related field AND one (1) year of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 2. Possession of an Associate's Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field AND two (2) years of full-time paid experience, or its part- time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 3. Graduation from high school or possession of a high school equivalency diploma AND three (3) years of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above. SUBSTITUTION: Receipt of a Bachelor's degree, or higher, in Computer Science, Engineering Technology or a related field may substitute for one (1) year of the required experience if the education was completed within five (5) years of date of application. DISTINGUISHING FEATURES OF THE CLASS: This involves providing advanced technical support for software and hardware. An incumbent in this position is responsible for the installation of desktop computers, network, and mobile device hardware and software. The position is also responsible for analyzing and resolving problems with desktop computer and network hardware and software. The employee works under the general supervision of a higher-level staff member. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) * Installs desktop computer, mobile device, and network hardware; * Installs desktop computer and mobile device operating systems and software; * Resolves difficult hardware and software problems (including those with operating systems); * Analyzes and resolves complex problems concerning desktop computers, mobile device, peripherals, and network software and hardware; * Set up, troubleshoots, configures, and maintains desktop computer and mobile device security; * Tests network software for compatibility and functionality; * Communicates project status to users concerning completion and satisfaction with the project or issues; * Diagnoses complex hardware and software failures, replacing faulty hardware and/or completing repairs; * Installs desktop computers and mobile device software and updates as well as insuring network connectivity. INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of personal computers and mobile devices; thorough knowledge of desktop computer, mobile device, and LAN operating systems; thorough knowledge of the operation of peripheral devices and connectivity; ability to analyze complex problems and develop and implement appropriate solutions; ability to understand complex written and oral instructions and technical documentation; ability to get along well with others; ability to work independently; ability to communicate with other; ability to work as part of a team; attention to detail. REPORTS TO: Director of Technology SALARY: Starting at $24.63/hour as per the contract between Victor Central Schools and the CSEA Unit. (Negotiable based on experience)

Job Purpose The Support Technician -will work as a member of the CallTower's Technical Support Team. The position is responsible for managing and supporting escalated support cases regarding either CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive. Duties: • Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction • Specialize in working issues for CallTower's hosted platforms • Specialize in working issues for Non-CallTower hosted platforms, IE Five9, CT Text, and Zoom. • Provide updates to customers and management on the status of urgent and high-profile issues • Interact and escalate issues with CallTower's vendors and third-party groups • Provide accurate and timely updates to our customers and document all updates in the customer's cases on CallTower's CRM tool (Salesforce) • Develop and maintain training for team members for their professional growth and expertise • Understand and diagnose issues related to user configuration, network and security settings, server administration, hardware/software failures, and VoIP issues • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization • Document and publish processes and procedures in CallTower's Solution Center • Any other duties as assigned by management Skills/Qualifications: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully. • 1+ years' experience working with VoIP (Preferred) • 2+ years' experience in a technical support environment • Associates Degree or equivalent experience (Bachelor's preferred) • Technical writing experience • Hold or commitment to obtain an industry recognized certification for networking (Network+/CCENT/MTA/Webex calling) within six months of hire date • Must have exceptional interpersonal and communication skills • Must be fluent in English (spoken and written) Benefits: ·Annual market comp evaluation ·85% employer paid medical plans (HDHP and PPO options) ·Dental/Vision ·PTO accrual starts day one ·100% 401k match on first 4% ·Paid Parental Leave ·100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass Salary Description $47,000 to $53,000

Job Description A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $15.50- $17 per hour Salary Range: 15.5 - 17 We are an equal opportunity employer and participate in E-Verify in states where required.

We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting. IT Systems Administrator Responsibilities: 1. Helpdesk Support: Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner. 2. System Administration: Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure. 3. Network & Security: Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection. 4. Application Support: Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues. 5. User Management: Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees. 6. Documentation & Compliance: Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies. Requirements * Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. * 3+ years of experience in IT support or systems administration. * Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams. * Working knowledge of IT security best practices, backup procedures, and remote access technologies. * Excellent troubleshooting skills with a customer-focused mindset. * Experience supporting diverse user groups in a small business setting is a plus.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications 1-2 years tech support customer service medical tterminology Additional Information $14/hr 12 months

Full-time Description We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting. IT Systems Administrator Responsibilities: 1. Helpdesk Support: Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner. 2. System Administration: Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure. 3. Network & Security: Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection. 4. Application Support: Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues. 5. User Management: Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees. 6. Documentation & Compliance: Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies. Requirements Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. 3+ years of experience in IT support or systems administration. Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams. Working knowledge of IT security best practices, backup procedures, and remote access technologies. Excellent troubleshooting skills with a customer-focused mindset. Experience supporting diverse user groups in a small business setting is a plus.

Join our Team as an Energy Storage Solutions Systems Engineer! The Role: We're looking for an enthusiastic and innovative Energy Storage Solutions Systems Engineer to lead the development of cutting-edge energy storage systems. In this role, you'll define system requirements, shape architecture models, and support validation efforts using hardware-in-the-loop (HIL) platforms and real hardware systems in the lab and vehicle. You'll collaborate with a dynamic, cross-functional team of experts to deliver high-performance, safe, and reliable solutions. What You'll Be Doing: Architect & Design: Define system-level architecture and decompose functionality across subsystems (e.g., BMS, power electronics, controls), clearly allocating hardware and software responsibilities. Model & Analyze: Develop and maintain system-level models and simulations (e.g., MATLAB/Simulink, HIL) to optimize performance, safety, and reliability. Integrate & Collaborate: Work closely with hardware, firmware, software, and test teams to ensure seamless integration across components and HIL environments. Test & Validate: Create test plans, execute validation protocols, and troubleshoot issues to ensure systems meet UL/industry standards and performance criteria. Requirements Management: Own the end-to-end system requirements process-from capturing and tracing to verifying specifications throughout the development lifecycle. Safety & Compliance: Contribute to functional safety analysis and compliance with relevant standards (e.g., ISO 26262, UL 2580), ensuring rigorous design reviews and documentation. Stakeholder Support: Translate complex system data into actionable insights for internal teams and external customers, providing expert technical guidance. Continuous Improvement: Stay at the forefront of energy storage innovations. Propose and implement enhancements to workflows, tools, and team processes (e.g., ECN workflows, Jira templates, decision databases). Project Leadership: Lead small to mid-scale projects-setting technical direction, managing milestones and budgets, and aligning execution with strategic priorities. Hands-On Development Support: Collaborate directly with development and test engineers to set up, operate, and analyze real hardware platforms, including lab bench systems, vehicle interfaces, and diagnostic tools. Help translate system models and requirements into physical configurations and testable prototypes. What We're Looking For: Bachelor's or Master's degree in Electrical Engineering, Systems Engineering, or a related field. 10+ years of experience in electrical or systems engineering, ideally within energy storage or related domains. Demonstrated success in the design and development of energy storage systems. Deep understanding of battery technologies, power electronics, and control systems. Proficiency in modeling and simulation tools (e.g., MATLAB, Simulink). Strong problem-solving skills and meticulous attention to detail. Effective communicator with the ability to explain complex technical concepts clearly. Experience with high-voltage systems. Familiarity with safety and compliance standards related to energy storage (e.g., UL, ISO). Background in systems modeling and simulation. Proven project management capabilities-planning, execution, and delivery. Experience with communication protocols like CAN/CANopen. Where and When You'll Work: This is an in-person role located at our Rochester, New York office-ideal for those who thrive in a hands-on, team-oriented environment. What Your Total Compensation & Benefits Package will look like: Salary -$133,600 -$171,200 per year. Compensation depends on the selected candidate's education and experience. Relocation: This role may be eligible for relocation assistance. World Class Benefits: Competitive Salary Performance Bonus Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no-cost Dental & Vision options 100% 401(k) match up to 6% Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Best in class work culture! Big Name | Big Opportunities | Life is Better at Toyota Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: https://www.toyotaforklift.com/careers Follow us on Social Media: Working at Toyota Material Handling | Glassdoor

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500291 Lab Computer Fac-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URG 113 Compensation Range: $77,216.00 - $115,824.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Systems Engineer II shares responsibility for management and administration of on-premise and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Orchestrating and performing automated tasks are key deliverables of this role. Design, setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment will be required. The Systems Engineer II shares responsibility for management and administration of on-premise and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Orchestrating and performing automated tasks are key deliverables of this role. Design, setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment will be required. JOB DUTIES AND RESPONSIBILITIES: - Prepares use case requirements, design solutions and deploys on-premise or cloud based infrastructure. Demonstrates advanced knowledge of on-premise virtual infrastructure, specifically in clustered high availability environments. Integrates on-premise solutions with cloud solutions. Automates and deploys solutions hosted on both cloud services and on-premise infrastructure. - Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning. Independently completes capacity analyses and provision solutions. Completes maintenance activities including deploying patches and ensuring that firmware and software are up to date. Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability. Escalates when appropriate. - Performs and advises others on implementation and maintenance activities during business hours as well as outside of business hours. - Serves in 24-hour on-call rotations when scheduled. Escalates the most consequential issues. - Maintains an interoperability Matrix in order to ensure cross-vendor compatibility. Creates and reviews technical documentation including solution designs and reference guides. Evaluates new products and services that will help enhance the delivery of infrastructure services. - Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures. - Maintains a broad knowledge of technology, equipment, and/or systems. Other duties as assigned QUALIFICATIONS: - High School Diploma or GED equivalent required - Bachelor's degree in related discipline such as Computer Science, Business, Data Science, Engineering preferred - or an equivalent combination of education and experience - 5 years of related experience required or equivalent combination of education and experience - Experience in higher education field and/or a healthcare environment preferred. - Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure - Knowledge of server hardware and storage array networks - Excellent verbal and written communications skills and exemplary speaking and presentation skills, as well as the ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change; Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this - Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities - Ability to travel to and from Data Center facilities - Strong scripting skills - Expertise with server operating systems and orchestration and automation tools. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Fusion Digital's IT Services group does more than sell products - we design and implement end-to-end IT solutions. Our IT Services group helps clients define the optimized business processes that work for their specific needs. At Fusion Digital, we won't just provide IT solutions - we educate and create custom technology solutions. Our Technical Service team is dedicated to making sure our customized IT solutions work for our clients. We provide the value our clients expect by properly designing and implementing all of their IT solutions and standing behind our solutions with ongoing technical support. Job Description Due to the rapid growth of our IT Services group, we're adding a Network Support Specialist to our team. We work with a variety of small to mid-sized organizations throughout Western NY and PA, including municipalities, libraries, and those in the hospitality and construction industries just to name a few. In this position, the Network Support Specialist will handle third-tier support of service requests from our clients. Essential Functions: IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Support virtual environments using VMware and Hyper-V Support of disaster recovery solutions. Technical support at the network level: LAN connectivity, routers, firewalls, Server Operating Systems, and security. Qualifications 2 or 4-year degree - OR - relevant experience in IT support field 2 years of IT support or related technical experience Technical awareness: ability to match resources to technical issues appropriately Advanced understanding of operating systems, business applications, cloud products, and network systems Understand basics of Microsoft Active Directory Have a working knowledge of NTF permissions, file sharing, and IPV4 subnetting Understanding of Microsoft Office programs including Office 365 deployment In-depth understanding of desktop operating systems Windows 7 and 10 Additional Information Not only do we want you to have solid technical skills and an understanding of how technology is used to provide services, we also want great interpersonal skills. You'll be working directly with our clients, so excellent customer service along with those interpersonal skills, is important! Since we're also a small company, you'll be expected to be able to prioritize multiple tasks - using your autonomy and judgment - and adapt to changes quickly. With that said, we can offer you a competitive salary, performance-based incentives and generous bonus levels. Because we're the fastest growing division of Fusion Digital, we can also provide you with room for advancement and development as an IT professional. And we think our Director of IT Services is pretty great to work with too! PLEASE NOTE: We are not able to provide F-1 or H1-B sponsorship

Direct Hire System Engineer Beyond TalentEdge has a direct hire opportunity for a Systems Engineer. Our client is a human services agency serving communities across New York state. The Systems Engineer role will analyze, design, and optimize enterprise-wide systems and processes to improve efficiency, scalability, and integration. Engage in cross-functional collaboration to align system solutions with business objectives, ensuring sustainable and data-driven improvements. Responsibilities Design and optimize enterprise-wide systems and processes to improve operational efficiency and scalability. Develop system roadmaps and frameworks to align with business goals and ensure sustainability. Analyze and refine complex workflows, integrating Lean Six Sigma methodologies to enhance performance. Lead process reengineering efforts to eliminate inefficiencies and enhance system functionality. Ensure seamless integration of business systems (i.e. EHR, ERP, and existing operational platforms to support strategic objectives. Develop key performance indicators (KPIs) to measure system effectiveness and process improvements. Partner with Business Process Analysts (BPAs) to translate operational requirements into scalable system solutions. Partner with Data Analyst to determine key performance metrics, data trends, and analytical insights that drive process improvements and system optimizations. Facilitate cross-functional collaboration between operations, finance, IT, and leadership to align system strategies. Standardize documentation and governance models to support system-wide consistency and continuous improvement. Engage in change management efforts to ensure smooth implementation of system enhancements and upgrades. Reviews, updates and develops documentation including but not limited to requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use. Qualifications Build strong relationships across teams and stakeholders. Exhibit empathy and active listening to foster collaboration and drive alignment. Work seamlessly with cross-functional teams to design, analyze, and optimize business systems. Facilitate workshops and discussions to gather diverse input and achieve consensus on system improvements. Clearly communicate complex system and process concepts in both written and verbal formats. Translate technical ideas into actionable insights for non-technical stakeholders. Analyze intricate processes, identify inefficiencies, and implement data-driven solutions. Apply process improvement methodologies such as Lean and Six Sigma to optimize workflows. Conduct requirements analysis and solution design to align systems with business objectives. Identify root causes of operational challenges and develop innovative solutions. Improve efficiency and streamline workflows using business process analysis and redesign. Adjust strategies and system designs to accommodate changing business needs. Make informed decisions in dynamic and evolving environments. Proficiency in Visio or similar software to create detailed process maps and workflow diagrams. Familiarity with Excel (advanced functions) and Power BI for data visualization Ability to design and monitor key performance indicators (KPIs) using advanced analytical methods. Expertise in creating clear and comprehensive documentation for technical workflows, including standard work. Education Master of Science required in Mechanical, Industrial, or Systems Engineering, or Business Lean Six Sigma Black Belt certification from ASQ, IASSC, or an accredited university. Experience (5-7 years minimum in one or more of the following): Lean Six Sigma Methodologies, including DMAIC, value stream mapping, and root cause analysis. Workflow Design and Optimization for business process efficiency. Implementation of business process mapping tools and process improvement strategies. Salary: $81,000 - 97,000 “Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”

About the Job The Systems Engineer-Interface Engineer will support the C2BMC program and will primarily be responsible for authoring the development of ICDs and IDDs. Location Colorado Springs, CO or Huntsville, AL Some travel may be required. The Work You'll Do The Interface Engineer will lead in authoring the development of ICDs and IDDs. This includes establishing new interfaces between external elements, including sensors, and other Command and Control Systems. The Interface Engineer will ensure the ICDs and IDDs created are to appropriate standards required of the program. Additionally, it is expected that the Interface Engineer develop various behavioral diagrams to understand and document the requirements. The Interface Engineer will create requirements, captured in DOORS and at sufficient detail to provide clear understanding to the implementation teams. The Interface Engineer's primary responsibility will be developing and updating of multiple Interface Control Documents (ICDs) and Interface Design Documents (IDDs). Successful candidate will attend interface working group meetings with MDA customer and representatives of assigned external element engineering organization as well as support to program integration and test related efforts for the associated interface. Successful candidate may also be assigned to support other interface engineers in developing ICDs for other BMDS Elements, support requirements engineering, use case development, and logical architecture modeling tasks as SE department tasking requires. Successful candidate will support spiral leadership to assure interface artifacts and system assessment tasks required for the assigned sensor interface are completed when required. What You'll Bring * Bachelor's Degree with a minimum of 9 years of experience, or Master's Degree with a minimum of 7 years of experience * Active Secret Clearance required to start. * The successful candidate will have 9+ years professional experience in Systems Engineering or related discipline. * The candidate will have significant experience in authoring ICDs and IDDs that are DID compliant and to DoD Standards. * Must be able to function as part of an experienced team in developing systems engineering products and artifacts while adhering to the program Systems Engineering Management Plan (SEMP) and other processes. * Candidate must possess an understanding of systems engineering process and principles. * A successful applicant should have a proven track record of successfully applying system engineering principles to develop product solutions. * Candidates must have experience in requirements elicitation including the use behavior diagrams as an analysis tool to understand and decompose requirements. * Demonstrated Systems Engineering skills and experience with interface engineering including authoring of Interface Control Documents (ICDS) and Interface Design Documents (IDDS), to include: message definition and processing rules; message formatting (e.g. XML, VMF, et al); physical/network specifications and models, to include the ISO OSI model; physical/network topologies and devices; network protocols (e.g. TCP/IP, UDP, et al) is a must. * Requirements engineering, and development of behavioral models and diagrams including use cases, sequence diagrams, and activity diagrams are required. * Excellent communication skills, both written and oral are a must. Preferred * Experience with authoring Missile Defense System (MDS) ICDs and IDDs is highly desirable. * Experience in authoring Complex Command and Control Systems ICDs and IDDs is highly desirable. * Requirements engineering, to include experience working with IBM Rational's Dynamic Object Oriented Requirements System (DOORS) is highly desirable. * Risk Management Framework (RMF) -based cyber security, and experience with Agile or Iterative Development Methods are a plus. Salary Range: $120,000 - $163,000 Our Approach At SecureStrux, we are committed to core values that guide the way we work with one another and our clients. As a team member, you will Create Team Synergy, Drive Continuous Innovation, Deliver with Integrity, and have the Freedom to Own it. Our thriving company culture supports our employees as they seek to grow with us! What We Offer Between our virtual environment where you can evaluate recent technologies and enhance your skills, and a generous annual professional development stipend, you will join a team that enjoys working on leading-edge technologies for world-class clients. We offer a robust total compensation package that includes comprehensive health benefits to support you and your family, flexible time off, continuing education allowance, a donation allowance for charitable causes, and a matched 401k.