Technical Support Engineer Jobs in Hempstead, NY

Job Description Nebulon Dynamics Limited Who We Are: At Nebulon Dynamics, we believe in the power of technology to transform the world. As a leading engineering firm, we combine innovation and expertise to create groundbreaking solutions. Now, were expanding our support team and looking for an exceptional Help Desk Technician who shares our passion for excellence and customer care. This isn't just a job its an opportunity to make a real difference in the day-to-day operations of a forward-thinking company. What You'll Do: As a Help Desk Technician, you'll be the first line of support for our team, ensuring that technical issues are resolved efficiently and with a smile. You'll help keep our systems running smoothly and our team members productive, whether they are at home, on-site, or traveling. Key Responsibilities: Technical Support: Provide first-level support for hardware, software, and network issues via phone, email, or chat. Diagnose, troubleshoot, and resolve technical problems efficiently. Escalate complex issues to higher-level support when necessary, while ensuring seamless hand offs. System Maintenance & Monitoring: Monitor system performance and proactively identify potential issues. Install, configure, and update software and hardware as needed. Ensure that all systems are secure, up-to-date, and compliant with company standards. User Training & Documentation: Create clear, user-friendly documentation and guides for common technical issues. Train staff on new software and hardware, promoting best practices. Maintain an up-to-date knowledge base of known issues and resolutions. Customer-Centric Service: Ensure every interaction is positive, professional, and solution-focused. Listen actively and empathetically to users, understanding their challenges and frustrations. Follow up on issues to ensure they are fully resolved and users are satisfied. Asset Management: Track and manage hardware and software inventory. Assist with procurement and deployment of new equipment. Who You Are: Problem-Solver: You love puzzles, and finding the root cause of a technical issue excites you. Communicator: You're not just tech-savvy you're people-savvy. You can explain complex issues in plain language. Team Player: You thrive in collaborative environments, always ready to lend a hand. Detail-Oriented: You notice the little things others might miss. Calm Under Pressure: Even when things get hectic, you keep your cool and focus on solutions. Qualifications: Education: Associate's degree in IT, Computer Science, or a related field (or equivalent experience). Experience: 2+ years of experience in a help desk or technical support role. Experience supporting Windows, mac OS, and basic networking. Technical Skills: Familiarity with help desk software and remote desktop tools. Understanding of IT security practices and data privacy. Basic knowledge of networking (VPNs, firewalls, routers). Soft Skills: Excellent problem-solving and troubleshooting abilities. Strong verbal and written communication skills. Patience and a customer-first attitude. Why Join Us? At Nebulon Dynamics, you're not just another employee you're part of a community. We value creativity, innovation, and the human touch. Here's what you can look forward to: Competitive Pay & Benefits: Including health, dental, vision, and 401(k) with company match. Flexible Work Environment: Fully remote, with the flexibility you need to thrive. Growth Opportunities: We invest in our people, offering training, mentorship, and career development. Positive Culture: Join a supportive team that values your contributions and celebrates your successes. Work-Life Balance: Generous PTO, parental leave, and wellness initiatives to help you stay balanced and refreshed. Make an Impact: Your role isn't just about fixing computers its about empowering people. Every ticket you resolve helps our team innovate, collaborate, and push boundaries. At Nebulon Dynamics, you'll be more than a technician. You'll be a hero behind the scenes, making a real difference every day. Ready to join us and make technology work for people? Apply today and lets build something amazing together!

Job DescriptionWhy Flexible IT? At Flexible IT, we believe that our success is tied to the growth and fulfillment of the people who work here. As an IT Help Desk you'll have plenty of opportunities to develop your technical skills and a clear career path for professional growth. Career Growth Opportunities We are committed to nurturing your potential, fostering your passions, and helping you build a fulfilling career. Your career is not just about the work you do - it's about the person you become. Your goals matter to us: Your aspirations are important to us. We are here to listen, guide, and help you achieve your goals. You'll receive regular feedback, performance evaluations, and a roadmap for advancement. Your growth is our priority: We provide training, workshops, and mentoring to help grow your technical skills. Compensation and Benefits: Flexible work environment Health insurance Paid time off Retirement savings plan Relevant Certification Reimbursement What you will do: Configure and support on-premises hardware and software Configure and support cloud-based hardware and software Answer clients' technical questions Keep clients informed about the progress and status of their service requests Troubleshoot technical problems Change configurations, settings, and permissions to fix computer issues Install software and hardware drivers and update existing ones as needed You will Bring these Qualifications Technical Support Experience: 3-5 Years (Preferred) Bachelor's degree: (Preferred) Experience working with Azure Experience working with Microsoft 365 Experience working with HP Devices (Preferred) Ability to communicate effectively Ability to prioritize multiple tasks effectively Ability to work in a fast-paced environment Ability to work independently and in a team environment Understanding of computer systems and networks Knowledge of security and data privacy principles Must be able to lift and carry 25 lbs. Who We Are Flexible IT is a leading Microsoft Gold Certified managed services provider in Long Island. Our company is driven by a team of skilled individuals who understand technology's vital role in business. Our people are fueled by a passion for technology and a desire to find more efficient ways of doing things, we love to help people use technology to improve their business. __PRESENT Powered by JazzHR WnpEVJiKqa

The Technology Support Specialist is a key member of the Upward Health Technology Department, responsible for providing outstanding front line technical support for various end user systems, as well as helping to support and maintain Upward Health logistical operations. The ideal candidate will be a quick learner experienced with high demand work environments, familiar with Microsoft and Android platforms, and comfortable teaching users while providing support services. Said candidate will be a skilled troubleshooter and a dynamic team player who understand the importance of collaboration and communication. The Technology Support Specialist role represents a unique opportunity for the right person to gain valuable service and technical experience while working in a cohesive team environment to provide systems administration, support, and training for our regional clinical teams based throughout the United States. Applicants must possess a professional demeanor and be self-motivated, having a strong desire to learn while maintaining flexibility and understanding that the scope of services and protocols will evolve along with our organization’s mission of improving healthcare delivery for underserved populations. Responsibilities: Primary point of contact for organizational support requests and overall technical triage effort. Excellent communication and presentation skills, approaching problems with a can-do attitude, exhibiting the ability to work independently, and the intuition to escalate issues when needed. Provide ticketing system support for: standard corporate administrative tasks, logistical requirements, infrastructure maintenance, various user support tasks as needed, maintaining diligent documentation of end-user communications and troubleshooting efforts. Support and troubleshoot Upward Health communications infrastructure, including (but not limited to): various e-fax solutions, Microsoft Exchange and Outlook e-mail systems, and Microsoft Teams for telephony, chat, and video functionality. Responsible for device- and account-level configuration and maintenance, with a strong focus towards system security, and a particular emphasis on processing and setup of new and returned end user devices. Participating in (and occasionally leading) technical projects in addition to normal day-to-day support responsibilities, developing subject matter expertise and expanding vital Upward Health Technology architecture and documentation. Optimization of shared internal resources, such as: documentation, SharePoint sites, knowledgebase platforms (wiki, OneNote, etc.), and instructional/training materials. Deliver reports and summaries to management which highlight problem areas related to our systems and technical processes, along with resolution proposals. Fluent in English; Spanish fluency a plus. Qualifications: A Bachelor’s degree in Computer Science, or sufficiently comparable professional experience in a help desk or technical support role. Experience with Microsoft Environment administrative mainstays, including (but not limited to): Excel, Outlook, SharePoint, Teams, Visio, and Word. Strong verbal and written communication skills, with a focus on customer service and approachability. Ability to maintain, and improve when necessary, a help desk escalation process, which is governed by priority-based user response time expectations. Excellent troubleshooting skills, and an ability to work in a collaborative environment. Comfortable researching and recommending new/alternative practices, programs, and systems. This position requires an in-office presence, with occasional opportunities for working remotely. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. If you are excited by the thought of using your technology and people skills to positively affect how healthcare is delivered to patients by assisting our employees and helping them get the most out of our technology, then please apply to this job. You will be glad that you did.

Job DescriptionWe are seeking an SAP User / Accounting Operation Support Specialist • Client : Japanese trading company • Working Location: Client onsite New York, NY 10016 • Working hours : 40 Hours per week • Employment Type : Non-Exempt, Full-time • Salary : $35 – 40 per hour PRIMARY RESPONSIBILITIES: Provide accounting operation support to client users based on client’s instruction. Provide SAP S/4 HANA operation support to client users based on client’s provided manuals. Create and manage accounting operation related documents / manuals. Understand and follow client’s request and instruction ESSENTIAL FUNCTIONS: Provide the support service at the service operation time, which is instructed by the client and/or company management. Be stand by at the client operation site before the service operation time start. Be at the client operation site with the clothes, which were instructed by the client and/or company management. Have a proactive communication with client and company management Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD. Read and understand any company provided documents and training Submit company required report, attendance for requested meeting, training course Mentor and train new team members if necessary Follow team manager’s request/instruction to operate IT operation support team QUALIFICATIONS AND REQUIREMENTS: Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment Toughness & strong motivation to complete heavy workload Strong motivation to reach out goals Strong attention to details with the ability to troubleshoot issues and provide resolution 1-2 years’ experience of ERP or accounting system 2-3 years’ experience of user operation support 2-3 years’ experience of accounting operation support SKILLS: Microsoft Office (Outlook/Word/Excel/PowerPoint) ERP or accounting system opeation support knowledge (S/4 HANA preferably) Basic accounting knowledge English as required / Spanish as preferable WORK ENVIRONMENT: Client’s Office Site PHYSICAL DEMANDS: Hold and carry item, which is 20lbs, by walking. TRAVEL: I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required. Powered by JazzHR HiwhCjhFaW

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Having worked in an MSP environment is a MUST. Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Having worked in an MSP environment is a MUST. Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job Description Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client's unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions. Digital Provisions is seeking a Technical Support Specialist for its Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction. In this role you will… Technical Support & Troubleshooting: Assist with diagnosing and resolving basic hardware, software, and network-related issues. Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members. Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base. Customer Service & Communication: Provide clear and patient communication when assisting non-technical customers with technical issues. Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution. Collaborate with internal teams to support other departments when needed. Learning & Development: Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills. Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support. Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth. Team Collaboration & Flexibility: Adapt to new challenges and shifting priorities in a dynamic work environment. Participate in after-hours service rotations when required. You've got what it takes if you have… Technical Knowledge: Familiarity with basic hardware, software, and networking concepts. Exposure to SQL or scripting (e.g., PowerShell) is a plus. Basic knowledge of low voltage systems is desirable. Customer Service Skills: Strong verbal and written communication skills. Ability to remain patient and helpful under pressure. Educational Background & Certifications (Preferred, not required): Relevant coursework in IT, computer science, or networking. Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them. Experience: 1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered). Adaptability & Enthusiasm: Willingness to take on new challenges and learn in a fast-paced environment. Enthusiasm for security systems and IT support. Potential for Growth: This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career. Salary Range: $24 - $29 hourly

Job Description The Support Technician is a dynamic and passionate follower of technology that is eager to advance in their career in IT. Based out of our office in Long Island, this position will give technicians the chance to work with clients both remotely and on-site at client offices in Long Island or the city. SUPPORT the Clients & GROW with the Business! At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. Support Technicians are friendly & excited to troubleshoot any incoming issue that comes their way. At WheelHouse IT, you’ll have a chance to approach the job with new ideas and solutions every day. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our escalation level. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical. WheelHouse IT is a Microsoft partner, so Technicians here can expect to troubleshoot and resolve issues with Windows and Office 365. Familiarity with RMM tools and remote support is also a must. Be part of an EXCITING, FAST-paced and DYNAMIC Team! Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments. BENEFITS come with the territory: Medical, Dental, & Vision insurance Short-term, Long-term, and Life insurance Company-sponsored 401K with match Paid vacation Company-sponsored cell phone Performance-based bonuses Training Other perks that make this a great place to work, learn, and grow Base compensation: $32,000 - $37,000 + Bonuses Desired Skills & Expectations in the workplace: Doesn’t avoid a challenge and is willing to step up to opportunity Only Great worth ethic need apply (Made a mistake? Own up to it and learn) Comes up with solutions and not excuses Attention to detail is a MUST Show us you can work/play well with others in and outside the team Demonstrate a willingness to improve yourself and grow with the organization Be driven to develop a solid “knowledge base” of best practices and problem resolutions Appreciate a diverse team and the variety that comes in the MSP industry Have an EPIC personality 1+ years of experience and/or familiarity in supporting: (IF APPLICABLE) Network connectivity and networking equipment for LAN/WAN topologies Microsoft Products (i.e. Office 365, Windows OS's) Microsoft Active Directory administration Internet-related technologies, including - Registrars, SSL and hosting providers Technical Certifications or training equivalent to A+ and Network+ Considered a plus: Prior experience in an MSP or support environment is highly desirable Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods LabTech or similar RMM experience ConnectWise experience or similar PSA experience Only local candidates need apply. (Office is located in Wantagh, NY) The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Powered by JazzHR X9d4pCIyjR

Job Description Who We Are Jaros, Baum & Bolles (JB&B) is a MEP engineering firm headquartered in New York City with additional offices in Boston and Philadelphia. For over 100 years, JB&B has leveraged cutting-edge technologies with sound engineering practices to create building designs that have transfigured the skyline, reimagined healthcare, and brought us closer to a sustainable, low-carbon future. We foster a collaborative, high-performing culture in which our employees share the common goal of creating a progressive, inclusive and fun work environment. JB&B values the voices and opinions of our employees. We are a team. We are a community. About the Role IT Helpdesk Support ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the laptop level. This position requires a minimum of four days per week of in-office attendance. Responsibilities: Field incoming help requests through a support ticketing system. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Develop help sheets and frequently asked questions lists for end users. Qualifications: 2- or 4-year college degree in Information Technology or related field. Working technical knowledge of basic networking, servers, PC and MAC hardware and operating systems. Working knowledge of Microsoft office 365 applications. General business application support experience. Working technical knowledge of current network hardware, protocols, and standards, Hands-on hardware troubleshooting experience. Good understanding of the organization’s goals and objectives. Occasional ability to be on-call availability in the event of emergencies or after-hours support/maintenance. Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals. Working Conditions: This job operates in a professional office environment and requires the use of standard office equipment. What We Offer: Our employees are our greatest strength. We invest in our people and support their needs by providing the following benefits: Hybrid workplace offering the flexibility to work both from home and the office Comprehensive benefits package including 401k employer match Paid time off (PTO), paid parental leave and inclusive holidays Training and professional development courses through JB&B University Multiple employee resource groups Volunteer program & community outreach Estimated compensation range: $26- $29 per hour (This is a non-exempt role, overtime eligible). Jaros, Baum & Bolles is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Powered by JazzHR s7JcYs7JaC

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure, and natural resources sectors worldwide. Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. Job Description Turner & Townsend are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 14000 staff and 100+ locations. This position entails support and development of the company’s global infrastructure. Key components include, servers, the wide area and local networks, WIFI, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security. You will be required to proactively improve, optimize, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. To ensure that technology is used, managed, and supported in accordance with Turner & Townsend standards, policies, and procedures. Establish working guidelines and document processes for the design and management of the networked applications across the business. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities). Qualifications In office presence is required. Requirements may change depending on business needs. Essential Skills: Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, Azure, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All-round IT infrastructure specialist with at least 3 years hands-on experience. Additional Desirables: Hands-on experience of installing, supporting and managing NetApp Storage solutions. Azure cloud landing zones, networking & automation. Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Aruba. Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies. Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) etc. Implementation and management of Active Directory/Group Policy management within a corporate environment. Previous experience of working in an IT project environment, with active involvement within a managed project. Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, etc. Previous experience of IT integration projects covering email environment, file access, domain membership & user migration. Good working knowledge of firewall and security technologies. Core Behavioral Skills: Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language. Analytically minded, able to break down and understand information. Must be comfortable with working in a fast-moving, dynamic environment. Strongly customer-focused, used to providing support to demanding users. Good organisational skills, used to managing and prioritising own workload. Ability to report on progress, timescales, outstanding and completed activities. Additional Information The salary range for this full-time role is $100K-$150 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at ************************** and ********************** All your information will be kept confidential according to EEO guidelines. #LI-LT1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Job Description IT Helpdesk Technician - Onsite Salary Range: $42,500 - $50,000 Techmenity seeks a motivated IT Helpdesk Technician to join our dynamic team, which is focused on delivering exceptional technical support to our internal clients. The ideal candidate will have a solid understanding of various operating systems, network protocols, and hardware configurations, demonstrating the ability to troubleshoot and resolve issues efficiently. This role will be on the client site full-time, including remotely on Saturday mornings from 9AM - 2PM. Excellent communication skills are essential, as this role involves client interactions before, during, and after job completion, requiring clear articulation of problems and solutions. We prioritize a customer-centric approach, ensuring our technicians convey technical information accessibly while maintaining a friendly and professional demeanor. In this fast-paced environment, the IT Helpdesk Technician will serve as the first point of contact for internal users seeking technical assistance. The successful candidate will manage incoming requests, maintain detailed documentation, and ensure timely follow-up on inquiries. A proactive mindset and the ability to work independently are crucial for success in this role. Position Requirements: Client Communication & Documentation Client correspondence before, during, and after job completion including client tutorials Create and maintain project-related documentation, including client systems and job details Customer-focused with the ability to clearly articulate problems and solutions through spoken and written methods and being even-tempered Friendly and precise communication skills, both written and verbal Network & Infrastructure Solid understanding of IP protocols, including TCP/IP, subnetting, and routing for effective network communication. Ability to diagnose and resolve network issues using various tools and software. Expertise in identifying and addressing end-user network problems, such as connectivity issues and device configuration errors. Familiarity with monitoring tools to ensure optimal network performance and reliability. Hardware & Software Operating knowledge of all major mobile and desktop operating systems including Microsoft Windows, Apple mac OS, Google Android, and Apple iOS Configure, diagnose, and troubleshoot desktops, network drives and devices, printers, and other peripherals, and software Operating knowledge of Domains, Microsoft Windows Active Directory, Group Policies, and Permissions Proficient with Microsoft 365 Admin portal, Office applications, Windows Server, email apps, web browsing, and helpdesk software Serve as the first point of contact for internal customers seeking technical assistance over the phone, email, or text Ensure that requests for assistance from users are properly logged, assigned, and responded to promptly Configuration/administration of iPhone & Android mobile devices Preferred Skills & Abilities Consistent ability to arrive on time to work and maintain punctuality Professional experience in a technical support role, or equivalent training Ability to work in a fast-paced high volume work environment Project a positive, professional image Solid understanding of IP networking including DNS, subnetting, and routing Software and hardware troubleshooting and diagnostics Industry-related certification are preferred such as A+, Network+, MCSA, Windows Server 1+ years of professional experience in a technical support role Ability to work autonomously and independently without direct supervision Proof of knowledge through educational history, certifications, or references is required.

Job Description Schedule: Monday-Friday, 8am-5pm EST The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot and generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security. Essential Duties and Responsibilities Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. Responsible for technical break/fix support for all Information Technology Support (ITS) systems currently deployed in production. Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. Responsible for administration, maintenance and second level support of back-end global ITS systems. Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems in production. Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client’s SLA. Escalate client support cases to appropriate resource following the escalation process and procedures. Work with Dispatchers and Team Leads to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Data entry may be required for new and active clients on Ticketing system. Responsible for entering time and all work with proper updates in Ticketing system as it occurs. Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service). Onsite work at client locations will be required as needed. On-call rotation. Other duties as assigned. Customer Focus Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues. Illustrated diplomacy, tactfulness and empathy when dealing with customers Exemplified ability to defuse escalations and high-tension situations Well-developed ability to appease customers experiencing service outages and difficulties Ability to listen actively and ask clarifying questions to seek understanding Experience going above and beyond duty to delight customers Must have a genuine drive for customer satisfaction and retention Required Professional IT Certifications and Experience Education: Bachelor's Degree in Computer Science or related field IT Experience: 3 years minimum Previous MSP experience, or experience supporting external customer base One or more of the following: CompTIA or A+, Network+, Microsoft MCP Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command Continually advancing your knowledge base through certification courses. Decision making and Self-Management Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. Skills in troubleshooting, solving problems and root cause analysis. Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company. Proven aptitude to work well in a team or independently with minimum supervision. Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment. Troubleshooting Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status. Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionWe are currently looking for a Help Desk Technician for our client, a manufacturing company located in Yonkers, to assist employees and visitors who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible to ensure that an effective solution is provided to the user. This is a Long-Term temporary assignment. Hours: 8:30-5:30 M-F(occasional evening and/or weekend) on-site (may require occasional travel); Pay Rate: up to $28/hr DOEThe Help Desk Technician supports installation/configuration, operation, and maintenance of systems and network hardware and software and related infrastructure. This individual ensures that Network (LANs, WANs, Internet, Intranet systems), system hardware, operating systems, software systems, and related procedures adhere to organizational values and IT vision enabling employees to effectively conduct business with each other, customer and/or vendor.This individual supports the following systems and networks: Core LAN (Main Switches to each consolidation points), Subdivision LAN (Consolidation points to endpoint connectors), WAN (Intercompany WAN), Internet, all critical and non-critical Windows and Linux systems that support the company's infrastructure including those of satellite offices and locations; iSeries and iSeries related devices such as SAN storage. Responsibilities on these systems include operations and support.MAJOR DUTIES AND RESPONSIBILITIES:Includes the following. Other responsibilities may be assigned. Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to employees and visitors. Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing employees regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with company provided equipment. Determines the most effective manner to resolve employee's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary. Records required employee and problem information in SAP Network Request. Updates requests with appropriate entries of activities, and closes requests with resolution entered upon completion of the job. Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution. Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Works on Help Desk related projects as assigned by supervisor. Develop and maintain installation and configuration procedures and up-to-date documentation according to MIS documentation standards and policies. Contribute to and maintain system standards and procedure. Recommend secure, cost effective, innovative, and where possible automated approaches for system administration tasks. Collaborate with security administrator on any special assignment, implementation and monitoring of systems and network in the light of security related inquiry. Create, change, and delete user accounts per request. Coordinate and communicate with impacted constituencies. Periodical rounding for necessary security patching and local computer configuration. Upgrade and configure system software that supports KRC infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. This individual will execute, test and roll-out the solution. KNOWLEDGE/SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and/or education is extremely beneficial. Customer service experience is preferred. COMMUNICATION SKILLS: This position requires handling confidential information in an appropriate manner. Employee interactions must be handled with diplomacy and tact. Individual must be able to gauge the employee/vendor's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner. Position deals with a variety of problems and sometime has to discuss with Supervisor, Assistant Manager or Sr. Manager. Communicate in both direction of any concerns or issues regard to any system or network operation at company site, satellite offices and other constituencies. Participates in year-end procuring of the best possible devices/services required to enhance, improve and innovate system and network activities. This procurement process entails: Proposal for purchase, Vendor/Device comparison, Request for purchase, Fixed Asset request, Coordinate with Purchasing Department for ordering, Monitoring for Receipt, Physical inspection of the delivery, and acceptance of the delivery for implementation. Resolve problems within established practices. Provides guidance with technical issues. DECISION MAKING/JUDGEMENT:This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there may be no existing procedures or instructions for those problems. The technician may be on their own in solving problems and determining satisfactory solutions. Ability to work independently and in a team setting is imperative.OTHER SKILLS AND ABILITIES: Must be able to learn and support new and quickly-changing technologies. Ability to research solutions or information regarding technical issues. Excellent interpersonal skills. Good work habits under pressure. High energy level. Detail oriented. Must have a good command of the English language in order to provide effective phone, desk-side, and email support. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting and/or carrying of 15-30 lbs. or more and the pushing and pulling of carts when necessary. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. While regular travel is not generally required, based on the geological location of the network, some travels may be required with little advance notice. #zr

Job DescriptionDescription: The Individual Support Technician will provide in home services directly to youth under the age of 21 with intellectual and/or developmental disabilities. Individual Support Technicians are needed in work in Bergen, Essex, Hudson, Middlesex, Passaic and Union Counties. Responsibilities include but are not limited to: Implement interventions in Individual Support Plan; Teach skills to the youth; Train parent/guardian in implementation of Individual Support Plan; Data collection; Progress Notes Bilingual candidates (English/Spanish) encouraged to apply. Driver’s License/Abstract (not to exceed 5 points) required and CPR/First Aid Certification required. Requirements: Position Requirements: Bachelor’s degree in Psychology, Special Education, Guidance and Counseling, Social Work or a related field Must have at least one (1) year of supervised experience in implementing positive behavior support plans and teaching ADL/Instrumental skills for individuals who have intellectual/developmental disabilities Must be at least 18 years of age or older

ETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs. This position consists of a generous amount of dealing with end users balanced by the benefit of being exposed to just about every technology you can think of. On any given day, you might be expected to accomplish a vast array of tasks from something as simple as resetting a password to configuring and managing VLANs across multiple VPN client sites. The variety of work will only be limited by your ability and desire to learn new things. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Support, Maintain and Monitor all current and future versions of Microsoft, Google and Apple software and services LOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks) Virtualization technologies (VMware, Citrix, Hyper-V) Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites) Anti-virus/anti-malware solutions (Webroot) Disaster recovery solutions (On-premise and Cloud backups) Remote access solutions (VPNs, Terminal Services, Citrix) Storage solutions (SAN, NAS) Printers, copiers, fax machines Phone Systems (VoIP, Avaya) Security surveillance systems and related components MSP management system alerts and notifications Service ticketing system ADDITIONAL DUTIES AND RESPONSIBILITIES Administration and maintenance of Labtech Maintain accurate documentation on a per client basis Communicate with customers as required in a professional and courteous manner Occasional travel to client locations for onsite work Occasional work at night and on weekends Recommend improvements for customer service and satisfaction Meet or exceed client SLAs Escalate service or project issues that cannot be completed within SLAs Communicate clearly and effectively with team members and clients Develop an awareness of how IT relates to each client's business strategies and goals Document internal processes and procedures related to duties and responsibilities Keep accurate records of time and expenses in our PSA app Remain up-to-date with current and future technologies emerging in the industry Qualifications REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BA/BS in a related field or the equivalent of at least 5 years experience All Professional IT Certifications are a plus Must be able to comfortably and articulately communicate over the phone with friendly CEOs Superior diagnostic skills Ability to learn how to use new software quickly and teach others Thorough understanding of support tools and troubleshooting techniques Strong ability to leverage available resources under pressure Accurately type at least 20 wpm Ability to follow instructions while at the same time be self-guided Communicate technical concepts in plain English Punctuality An understanding of when to have fun and when to get work done Additional Information HOW TO APPLY FOR THIS POSITION Reply to this post and attach your resume and cover letter (.pdf ONLY). Rate your knowledge of the following in the body of your email after your name: On a scale of 1-4 (1=Heard about it, 2= Have Used It, 3=Know it Well, 4=Expert), please rate what you know about the following: Labtech Connectwise Disk Imaging Solutions VMWare Exchange Server Active Directory iPhone and Android phones Mac OS X Mac OS X Server Group Policies Providing support to end users Managed switches NAS SAN Batch Scripting Disaster Recovery Network Security Project Management Quickbooks Networking

Job title: Sr Desktop Engineer - AutoPilot Job Responsibilities Work as lead engineer to implement new technologies into the digital workplace. Plan, design, implement, and configure Active Directory and Group Policy in our domain environment. Create and maintain Intune Policies and deployment scripts. Participate in the application of security patches and updates to operating systems for Windows and MacOS. Create and maintain Windows OS baseline images and test for compatibility on new hardware models. Evaluate current operation practices for inefficiencies and recommend new tools or create scripts to increase efficiency. Evaluate new software packages from various business units and prepare automated installation scripts for deployment. Collaborate/ interact with users to gather technical requirements for the implementation of new technology solutions. Keep abreast of new tools and technologies while taking part in the evaluation and recommendations for new or enhanced capabilities that could improve current platforms. Participate in the 24x7 on-call rotation and planned maintenance activities after hours and on weekends when needed Requirements 7+ years of experience in managing enterprise desktops on a large scale (2000+ clients). Thorough understanding of Active Directory; including GPO and DNS Experience managing desktop configuration polices via Intune. Experience creating and updating Windows 10 desktop Images. Well versed in windows scripting (PowerShell, Batch, VBS) Experience with patch management software (BigFix, SCCM, Tanium) Experience with Exchange Online, Office365, Teams, Azure AD and various cloud technologies Ability to deploy software packages using products such as Intune or SCCM Knowledge of MSI packages, including distribution, customization via transforms. (InstallShield Admin Studio experience preferred) Experience with VMware Horizon VDI a plus Knowledge of Workspace One or Intune for managing Windows and Mobile devices Regards, Hameed Shaikh Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study. At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other. Through its School of Professional and Continuing Studies, the University extends its primary undergraduate mission by offering high quality graduate studies in business, education and nursing and an array of undergraduate and certificate programs serving non-traditional students. The IT Helpdesk Technician plays a vital role within the IT department, providing technological support through the University of Mount Saint Vincent’s Computer Services Help Desk. This position involves working directly with users to address and resolve issues related to software, hardware, basic networking, and telephone systems. This is a full-time, exempt, on-site position with standard working hours from 8:30 AM to 4:30 PM, Monday through Friday. Alternate shifts may be assigned as needed. Responsibilities: Providing courteous and responsive customer service to the university community via phone, email, remote support, or in person. Installing, maintaining, configuring, updating, troubleshooting, and resolving issues with PCs, peripherals, and software. Assisting system users with Help Desk inquiries and resolving technical issues. Diagnosing and troubleshooting hardware and software failures, including basic network-related problems. Offering support for telephone and voicemail systems. Setting up and troubleshooting audio/visual equipment for presentations. Supporting and implementing technology in classrooms. Assisting with the installation, maintenance, repair, and configuration of hardware and software on computer lab systems. Coordinating computer rollouts for employees and departments. Training employees and students to use University technology effectively. Screening, diagnosing, and resolving Help Desk inquiries, while documenting all activities and solutions. Assisting in managing cybersecurity training programs. Requirements Bachelor’s degree required. Recent experience in supporting and troubleshooting Windows and Apple devices, including their operating systems. Familiarity with system principles, theories, concepts, and technologies. Basic understanding of networking concepts such as IP, DHCP, and DNS. Strong customer service skills with a focus on responsiveness and problem-solving. Skilled in Microsoft Office Suite, Microsoft Teams, and Microsoft OneDrive. Highly detail-oriented with strong analytical and problem-solving abilities. Capability to lift and/or move objects weighing up to 50 pounds as needed. Preferred Qualifications: Practical knowledge of data networks, peripherals, and infrastructure cabling. Experience with BANNER or other ERP solutions. Familiarity with disk imaging software. Experience with Avaya phone systems. Benefits The allotted salary for this position is $65,200 20 Vacation Days, 12 sick days Medical, dental, vision insurance Flexible Spending Account (FSA) Enhanced Short Term Disability Insurance 100% employer sponsored Long Term Disability Voluntary Life Insurance Commuter Benefits Contribution in a 403(b) Retirement Plan Employee Assistance Program

Jr. Systems Engineer Reports To: Sr. Systems Engineer Cost Center: General Purpose: The Junior Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by assisting with the monitoring, maintaining, supporting, and optimizing of networked software and associated operating systems and hardware. The Junior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Essential Functions: · Collaborate with network support and management staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. · Work with Sr. Engineer to accomplish business requirements and systems goals. · Deploy new applications and enhancements to existing applications, software, and operating systems. · Configure and Deploy desktops, laptops and other hardware as required · Conduct research on software and systems products to justify recommendations and to support purchasing efforts. · Develop and maintain inventory and inventory management spreadsheets and databases · Monitor and test desktops and laptop performance; prepare and deliver system performance statistics and reports. · Provide orientation and training to end-users for all modified and new systems. · Assist with management, resolution and tracking of escalated support and procurement tickets · Required to be on-site and to travel to various Goodwill Locations as required Qualifications/Basic Job Requirements: · Accreditation from a reputable school or [3-5] years equivalent work experience. · MCP, MCSE, A+ Certificationsare a plus. · Strong written and oral communication skills. · Strong interpersonal skills. · Ability to conduct research into products as required. · Ability to present ideas in user-friendly language. · Highly self-motivated and directed. · Keen attention to detail. · Proven analytical and problem-solving abilities. · Ability to effectively prioritize and execute tasks in a high-pressure environment. · Strong customer-service orientation. · Experience working in a team-oriented, collaborative environment. · Ability to engage and align with department goals and initiatives is a must. · Provide on-call and off-hours support as needed. Scope of Responsibility & Positions Supervised: · Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices. · Ensure network connectivity of all workstations. · Implement all equipment, hardware and software upgrades. · Administer and maintain end-user accounts, permissions, and access rights. · Perform server and security audits under direction of Sr. Engineer or Exec IT Mgmt. · Other responsibilities may be added as deemed appropriate by the CIO Special Working Conditions: · On-call availability for all weekends and select days per month. · Sitting for extended periods of time. · Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. · Occasional inspection of cables in floors and ceilings. · Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.