Technical support engineer jobs in Idaho

positions involve roles within network engineering, often with a focus on supporting and maintaining network infrastructure. These roles typically require 2-5 years of relevant experience and involve tasks such as troubleshooting, incident management, and implementing network security policies. Key Responsibilities: • Troubleshooting: Identifying and resolving network issues. • Incident Management: Responding to and resolving network incidents. • Network Security: Implementing and maintaining network security policies. • Monitoring: Monitoring network performance and identifying potential problems. • Configuration: Assisting with network configuration and maintenance. • Documentation: Maintaining accurate network documentation

Opportunity for a Tech Support Analyst in a fast growing local company. Started right here in Twin Falls Idaho but has grown nation wide. This a a career oriented position with a great company. Come and join our team. Overall Responsibility This is a staff position accountable for ensuring customer satisfaction is at the highest level. Providing the technical expertise, assistance, and project coordination necessary to modify/repair hardware and resolve technical problems to support KRS customer base. Key Tasks and Responsibilities Provide technical support to clients via phone, email and remote tools. Diagnose and resolve technical hardware and software issues. Advise user on appropriate course of action for problem resolution. Administers Help Desk software applications. Track and route problems and/or requests, and document their resolutions Troubleshooting day-to-day Loyalty operation issues such as hardware/point-of-sale configuration, network connectivity, software upgrades, and stand-alone terminals. The ability to work in a team environment and commit to a flexible work schedule to accommodate daytime, evening or overnight shifts. Assist in implementing practices that will more effectively utilize MIS resources. Other tasks as assigned by management. Skills and Attributes Skills and experience in troubleshooting - minor to complicated - issues for IT systems and networks. Requires strong problem solving, time management, flexibility, and communication skills. Position requires the proficient use of standard office systems including Microsoft 365. One year of customer service experience. Excellent communication skills. Ability to work without supervision. Meets physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving. Meet expectations for attendance and punctuality. Education Prefer Associates Degree in computer science or equivalent experience. PERKS: Great PTO Plan Medical Insurance Health Savings Account (HSA) - on applicable health plans Life Insurance 401 K Savings Plan and Contribution Matching Bonusly Employee Rewards and Recognition Platform Employee Discounts Access to Learning Platforms Wellness Program Supplemental Programs ABOUT KRS KRS is locally owned and operated. Over the past 21 years, our business has grown to be a national leader in developing and managing customer rewards programs all across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales. KRS recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide our retail clients with cutting-edge products and services they need to serve their customers. As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

TECHNICAL SUPPORT MANAGER (CONTINUOUS T & E EXAM) Type:Full Time SALARY YPL: $103,186 - 121,234 RESIDENCY REQUIREMENT WAIVED This position is responsible overseeing and directing the configuration, installation, implementation of network devices, PC's and other technology equipment. The work includes providing technical assistance in troubleshooting and equipment repair for devices on the network. An incumbent in this position is also responsible for researching and recommending improved hardware and software options and following the latest technological advances. While the ability to exercise independent judgement is required, general supervision is received from administrative personnel. Direct supervision is exercised over assigned personnel. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative Only) * Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices; * Install and repair physical network infrastructure cabling; * Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services; * Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment; * Manage and maintain mobile devices including mobile app purchases, patches and updates; * Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems; * Provide hardware and software support to users; * Configure and maintain helpdesk software used to track work tickets; * Deploy upgrades and security patches through the helpdesk system; * Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues; * Prepare activity and progress reports; * Assess feasibility for new or additional equipment and software; * Trains and supervises on-the-job training of IT staff. MINIMUM QUALIFICATIONS: Candidates must meet the requirements of one of the following groups on or before the date of the written test. MINIMUM QUALIFICATIONS: EITHER A) Graduation from a regionally accredited or New York State registered four year college or university with a Bachelor's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications of which must have been in a supervisory capacity; or B) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and four (4) years of experience as described in (A), two (2) years of which must have been in a supervisory capacity; or C) Graduation from high school or possession of a High School Equivalency Diploma and six (6) years of experience as described in (A) and (B), two (2) years of which must have been in a supervisory capacity; or D) An equivalent combination of education/training and experience as defined by the limits of (A) through (C). SUBJECT OF EXAMINATION: The examination will consist of a rated evaluation of training and experience. RATED EVALUATION OF TRAINING AND EXPERIENCE: You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas: * Computer Programming * Help Desk * User Support * Microcomputer Repair * Network Administration * Data Communications * Telecommunications * Business / System Analysis * Website Development

id="is Pasted"> Under the supervision and direction of the IT Director, the Applied Business Software Specialist is responsible for assisting with maintaining daily operations of various custom business systems. Essential Duties and Responsibilities · Provides Tier 1 and Tier 2 desktop business software support for users onsite and remote. · Performs IT service provisioning (i.e. add/delete users, change of access, password resets, mailbox management). · Works with other departments and vendors on IT related projects. · Assists in the customization and adaptation of existing programs to meet users' requirements. · Completes other relevant duties as assigned. Qualifications · IT certification or IT degree or Associate's degree in Computer Science/Information Technology. · 1 - 3 years of proven working experience in the IT industry. · Strong communication skills and customer service orientation. · Problem solving and root‐cause determination skills. · Ability to work in a fast‐paced environment and manage numerous projects in a time‐sensitive manner. · Working knowledge of Windows XP/7/8/10, Macintosh iOS, Android, Mozilla Thunderbird, and Microsoft Office. · Working knowledge of Microsoft server administration, including but not limited to: Active Directory, File/Print, SQL, Windows 2003/2008/2012/2016/2019. · Must have a valid drivers' license. · Must participate in a rotating on‐call schedule for after‐hours support of business processes. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand/sit; talk/hear/listen. The employee is frequently required to walk; sit; use hands, arms, or legs to handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described are representative of those an employee encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions. The noise level in the work environment is usually mild to moderate.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Boise, ID

Job Description Job Family: BPIT Job Title: IT Support Analyst The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job Description Tier 2 Help Desk Technician - Bytagig At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture. At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. Here's what you can expect when you join us: A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle challenging projects, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team that's passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply! Learn more about us: Bytagig About Page The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area. Responsibilities Provide friendly, timely, and effective IT support to clients, ensuring a positive experience Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices Monitor and maintain client systems proactively using advanced tools and solutions Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes Document all support actions, system changes, and resolutions in the tracking system Train users on proper use of hardware, software, and network resources Provide on-site client support regularly and assist with project delivery as needed Test and maintain system capabilities to ensure optimal performance Perform all other duties as assigned Qualifications High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA) Valid Driver's License required 3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments VOIP system administration experience Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms Ability to manage a flexible schedule and work on-site at client locations Excellent communication skills, able to translate technical information to non-technical users Physical Requirements Ability to lift and carry up to 40-50 lbs Comfortable working on ladders up to 10 feet Able to use basic hand tools (tools provided) Work Location & Schedule Monday - Friday 100% on-site at 9300 W Overland Rd, Boise, ID Compensation & Benefits Hourly pay: $24-$27/hour Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance EEO Statement Bytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Powered by JazzHR PyYJbS1437

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Boise/Eagle, Idaho. What you'll Do * Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. * Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. * Install, configure, and maintain computer systems, software applications, and peripheral devices. * Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). * Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. * Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. * Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. * Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. * Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. * Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. * Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. * Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. * Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. * Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. * Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. * Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. * On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For * A passion for technology * BS Degree in Computer Science or Information Systems, or equivalent experience * 1+ Years of experience providing technical support * Experience with a ticketing system such as Zendesk or ServiceNow * An understanding of Active Directory and M365 * Excellent problem-solving skills * Willingness to learn new tech and advance your career * Good verbal and written communication skills * A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Eagle, Idaho Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, "CAPLICO": * Customer Second - We prioritize and support our team so they can deliver exceptional care. * Accountability - Own your work and outcomes. * Passion for Learning - Grow continuously with curiosity and a culture of learning. * Love One Another - Build authentic, respectful, and trusting relationships. * Intelligent Risk Taking - Innovate and challenge the status quo. * Celebrate - Recognize the small wins, they add up! * Ownership - Be the CEO of your role. Additional Benefits: * True Work-Life balance - We believe in taking care of yourself before you take care of others! * Full benefits package (medical, dental, vision, 401(k) with match) * Paid time off, holiday pay, and professional development * Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Boise/Eagle, Idaho. What you'll Do Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. Install, configure, and maintain computer systems, software applications, and peripheral devices. Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For A passion for technology BS Degree in Computer Science or Information Systems, or equivalent experience 1+ Years of experience providing technical support Experience with a ticketing system such as Zendesk or ServiceNow An understanding of Active Directory and M365 Excellent problem-solving skills Willingness to learn new tech and advance your career Good verbal and written communication skills A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Eagle, Idaho Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second - We prioritize and support our team so they can deliver exceptional care. Accountability - Own your work and outcomes. Passion for Learning - Grow continuously with curiosity and a culture of learning. Love One Another - Build authentic, respectful, and trusting relationships. Intelligent Risk Taking - Innovate and challenge the status quo. Celebrate - Recognize the small wins, they add up! Ownership - Be the CEO of your role. Additional Benefits: True Work-Life balance - We believe in taking care of yourself before you take care of others! Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. This position is required to be on site. Hours are: 6a - 6p Sun/Mon/Tue alternating Wed Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Job Description . We are hiring a Help Desk Technician to deliver top-tier IT support across our growing team. If you're tech-savvy, people-focused, and thrive in a fast-paced environment, this is your chance to make a real impact. What You'll Do Lead and resolve help desk tickets (hardware, software, access, connectivity) Support both in-office and remote users Set up and manage devices, accounts, permissions, and mobile tech Maintain servers, virtual machines, and software licenses Collaborate with Global IT and assist on special projects Requirements · Demonstrate openness to learning new skills while staying up to date on those required for present technologies in use. · Adapt to the challenges presented by an always-evolving set of technology needs from a diverse user-base. · Possesses basic knowledge of Microsoft applications and the internet. · Demonstrate clear and concise verbal and written communication skills. · Make sound decisions, demonstrate flexibility, and work with people at all levels of the organization. · Demonstrate superior organization and documentation skills. · Value team work. · Present technical information in a non-technical manner. · Physically move computer and related equipment. Benefits Medical, dental & vision coverage Company-paid life & disability insurance 401(k) with company match Tuition reimbursement Generous paid time off Supportive, team-first culture

Job DescriptionField Support Engineer, Pharmacy Automation Compensation: Salary + Bonus + Company Car We're looking for a dedicated Field Support Engineer to join our team. In this role, you'll be the face of our company, providing world-class technical and customer support for our advanced pharmacy automation products. You'll travel regionally to service and maintain equipment in various pharmacy environments, ensuring our clients receive exceptional service and their systems run flawlessly.

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team player with strong initiative and communication skills and possesses the drive to deliver quality results with superb customer service on time in a dynamic, multi-disciplined, intensive and highly productive small team environment. Responsibilities * Become proficient in using PDF's cutting-edge eProbe * Perform startup activity with limited support from HQ. * Perform preventative maintenance of tool and attend to equipment issues with quality fixes/repairs. * Maintain local parts inventory and order replacement parts. * Actively respond to tool issues by communicating with HQ engineers and participate in escalation conference calls. * Verify operational quality of the tool after scheduled preventive maintenance is complete. * Install and/or relocate equipment and conduct associated start-up of newly installed systems. * Troubleshoot equipment problems and conduct diagnostic procedures to isolate the root cause and correct the issue. * Prepare and maintain accurate logs, service records, part usage documentation, and other management reports. * Escalate issues for prompt resolution. * Respond to emergency calls as required in the fab. * Build and maintain customer satisfaction through clear, consistent communication and the sharing of collective knowledge. * Comply with all Intellectual Property guidelines and all safety procedures. Qualifications * BS degree in Engineering, Science (electrical or mechanical) or equivalent combination of education and experience to perform at this level. * Must have hands-on experience working with vacuum systems (turbo molecular pumps, ion pumps, roughing pumps), specifically in the high and ultra-high vacuum region. * Experience with scanning electron microscopes, SEMs, preferred but not a requirement. * Must have experience as a Field Service Engineer working with, installing or servicing 300mm capital equipment. Pay Range USD $80,000.00 - USD $105,000.00 /Yr.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Field Support Engineer, Pharmacy Automation Compensation: Salary + Bonus + Company Car We're looking for a dedicated Field Support Engineer to join our team. In this role, you'll be the face of our company, providing world-class technical and customer support for our advanced pharmacy automation products. You'll travel regionally to service and maintain equipment in various pharmacy environments, ensuring our clients receive exceptional service and their systems run flawlessly. 💊 Key Responsibilities As a Field Support Engineer, you'll be responsible for a wide range of tasks, including: Providing outstanding customer service by addressing inquiries and resolving issues in a professional, collaborative, and supportive manner. Maintaining pharmacy automation equipment and performing preemptive maintenance to maximize uptime and ensure customer satisfaction. Responding to service requests within specified SLA requirements for break/fix situations. Working with regional and national service teams to diagnose and solve complex technical problems. Assisting the Product Implementation Team with the installation of new automation systems. Training customers on the operation and daily maintenance of our products. Documenting all issues and resolution actions in Salesforce Field Service Lightning. Providing valuable feedback to our management and engineering teams to help drive product improvements and efficiency. Managing and organizing company-supplied tools and inventory. Handling occasional weekend, holiday, and overtime coverage, as well as periodic overnight stays and travel outside the local region. Maintaining a professional appearance and attitude while working independently with minimal supervision. Work Environment and Physical Demands This role requires a high level of physical activity and adaptability to different environments. You should be able to: Work in both indoor and outdoor environments common to pharmacy settings. Perform long-term standing and frequent walking. Lift, carry, push, and pull up to 50 pounds frequently and up to 100 pounds occasionally. Stand for up to 10-12 hours a day on occasion. See, smell, hear, talk, climb ladders and step stools, balance, stoop, kneel, twist, crouch, crawl, reach, and grasp. Drive a car for an average of four hours per day, with some shorter and longer drive times expected. Occasional air travel may also be required. Reasonable accommodations will be made for individuals with disabilities to perform these essential job functions. Requirements Required Skills and Experience Education/Experience: An Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology is preferred. Alternatively, you should have 3-5 years of experience in a field service role, or an equivalent combination of education and relevant experience servicing complex medical or business equipment. Technical Knowledge: Proficient in Microsoft Operating Systems (including Windows 2000, XP, 7, 10, and 11) and Microsoft Office. Extensive knowledge of basic computer networking, including the use of Windows tools to identify network and PC information, as well as the setup and use of routers and switches. Familiarity with locating and editing configuration and XML files within a file structure. Knowledge of ghosting and re-imaging processes. SQL knowledge is a plus. Strong mechanical aptitude with the ability to use standard hand tools for complex disassembly and reassembly. Proficiency with digital multi-meters and voltage/amperage testers. Other Skills: Highly motivated to deliver superior customer care. Willingness to extend beyond the typical workday when the situation requires it. Strong organizational skills for managing tools and inventory. Timely reporting of expenses through Concur. Benefits Benefits We provide the tools you need to succeed, including: A fleet vehicle. A corporate credit card for travel and expenses. A company-issued laptop and phone. A complete toolkit with standard and specialty tools. A comprehensive suite of benefits.