Technical support engineer jobs in Indiana - 1,861 jobs

About our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization. We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide. General Position Summary The ability to understand all IT support processes and products used within the Company as well as the ability to problem solve at a fast pace. Principle Duties and Responsibilities Provide technical assistance to corporate computer users. Answer questions or resolve computer problems in person, via telephone, or electronically. Keep abreast of new product lines relative to Lids standards. Evaluate new products and make recommendations on hardware standards for LIDS Corp and Stores. Work with current and potential service (warranty or out of warranty repair) and equipment secondary market/decommission vendors to establish best pricing and services. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Processes timely and accurate information to ensure compliance with vendor warranty requirements. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Additional Principal Duties and Responsibilities Configure & Deliver Corp IT Equipment as needed. Assists the IT Depot in diagnosing and troubleshooting IT equipment Interface with all departments, as requested, to fulfill IT hardware needs. Support and adhere to all company policies, procedures, and guidelines. Provide excellent customer service as outlined in the HW&L policy manual. Maintains and updates work order tickets in ITSM tool Completes all Dell warranty work responsible for gathering and documenting equipment needing repair, coordination of work to be completed with Dell and return of repaired equipment to active inventory. Job Required Knowledge & Skills Associates Degree (Bachelor's preferred) in a computer related curriculum preferred. A minimum of 3 years experience supporting and maintaining various computer hardware and desktop software. Strong problem solving and communication skills. Knowledge of the following hardware devices and internal components: Personal Computer and Laptops: CPU, Keyboard, Monitor, Mouse Peripherals: Scanners, Check readers, Receipt Printers, Laser Printers, RF-Guns, PDA, Modems, Monitors Audio/Visual Products Knowledge of Window Operating Systems and the Microsoft Suite, IT Systems (Track IT).

About the Role: Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory. Key Responsibilities: Provide Tier 1 helpdesk support to end users Troubleshoot and resolve technical issues efficiently Assist users with varying levels of technical knowledge and backgrounds Manage multiple tasks and prioritize effectively in a fast-paced environment Deliver exceptional customer service to ensure user satisfaction Qualifications: Previous Helpdesk experience, preferably Tier 1 support Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Ability to multitask and work independently Experience in the healthcare industry is a major plus

Tier: Avaya Tier 2 Onsite Technician Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13 Shift: 8:00 AM to 5:00 PM Open Positions: 10 Need Candidate by: 1/14 if possible at latest 1/19 Tier: Avaya Tier 3 Onsite Technician Start Date: 2/9/2026 Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13 Location: 3700 Washington Ave, Evansville, IN 47714 Shift: 8:00 AM to 5:00 PM Open Positions: 2 Need Candidate by: 1/14 if possible at latest 1/19 Must be comfortable using hand-tools. The task is to complete/capture all end-point devices on floor plans and workbook. Travel: No out of state travel is expected initially. These resources should be sourced locally to the job site. If they prove themselves and develop the required skills, they may be considered for Tier 2 roles with travel. Tools Required: Basic hand tools (no advanced telecom tools required)

About the Role As a CBRE Data Center Installer, you the installation of network cabling and infrastructure within a data center environment. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES · Installation/decommissioning of network and cabling infrastructure in a Data Center environment. · Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. · Provide structured feedback on project progress to Stakeholders. · Exhibit quality workmanship on all work and maintain Data Center cleanliness. · Follow all production, safety and quality standards, codes, and industry best practices. · Collaborate with various Stakeholders to remove project obstacles. · Reading and comprehending blueprints and building documentation/redline work. · Broad understanding of Data Center infrastructure technologies. SKILLS AND QUALIFICATIONS · Knowledge and use of basic telecom hand tools. · Must understand customer service. · Cleared understanding of job safety requirements. · Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience #directline #cbredirectlinereferral

Strives for excellence by adhering to the highest standards and best practices in IT. Conducts thorough research, analysis, and design of applications and data solutions tailored to meet the organization's needs, ensuring seamless integration with both current and future systems. Collaborates with senior engineers to develop innovative solutions for existing challenges and new opportunities. Additionally, provides robust application support. The ideal candidate will have experience in application and data analysis, as well as computer programming. They must possess strong written and verbal communication skills, be adaptable to changing directions, and have experience coding solutions using modern technologies. Additionally, they should be capable of producing effective solutions and willing to assist wherever needed. Primary Duties and Responsibilities Assist in evaluating software and updates for existing applications. Support senior engineers in developing application and data solutions. Help gather and document user requirements. Perform basic analysis of applications and data under guidance. Assist in drafting documentation for systems and processes. Participate in assigned IT projects as a contributing team member. Perform routine backups, restores, and basic system maintenance tasks. Run simple queries and assist with data extraction as instructed. Collaborate with the IT team during SDLC activities where appropriate. Secondary Duties and Responsibilities Assist Desktop support in resolving issues. Use external information to research and resolve issues when needed. Password resets and administration of computer systems Basic Qualifications Excellent communication and customer support skills. Solid understanding of programming fundamentals. Be familiar with SQL, Python, or JavaScript. Knowledge of Windows and Linux operating systems. Knowledge of basic database structure and data analysis. Time management skills to work on multiple issues and projects concurrently. Cross functional teamwork skills Attention to detail and proper documentation. Possesses analytical/critical thinking skills. Preferred Qualifications Experience in a regulated industry with understanding of its data best practices Experience with Microsoft Office 365, SharePoint, Power BI, and Power Apps Programming background with experience in SQL, Python, JavaScript, .NET, or Crystal Reports, and willingness to learn other languages as needed. Knowledge of development best practices in cloud environments Experience using, building, and testing APIs. Required Education and Experience Bachelor's degree in computer science or information technology or equivalent work experience

Preferred: Bi-lingual Spanish speaking The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk). Key Accountabilities Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries. Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome. Process necessary background checks and drug tests required for jobs. Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday. Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates. Provide timecard and billing adjustment as needed to ensure proper payout and invoicing. First point of contact for trouble shooting any onboarding and payroll issues. Work with each recruiting team on ensuring job boards are up to date. Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active. Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process. Contribute to front of the office duties as needed per office. Other duties as assigned. Minimum Experience Requirements High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications. Prefer experience with human resources processes, employee onboarding, and/or payroll process experience. Previous experience with delivering exceptional customer service. Ability to work independently Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information. Judgment and decision-making ability. Strong customer service/client relations skills. Organizational and multi-tasking skills. Communication skills (oral and written). Ability to handle stress successfully. Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications. Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems. Able to initiate and embrace change. Time management skills (ability to multi-task). Interpersonal skills.

Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment. Responsibilities In this role, you will: * Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users * Resolving technical issues in a timely manner and research incidents with the utmost attention to detail * Prioritize tickets based on urgency and/or priority with the information given * Solve a wide variety of technical problems at any given time * Follow internal approval procedures * Complete auditing tasks * Physically install and configure new hardware, software, and systems * Complete hardware refresh workflows * Provide A/V support for in-office meetings and interviews * Provide instructions to end users, verbally and in writing * Create, update, review and maintain documentation * Teach technical concepts and processes when needed * Provide orientation and guidance to users on how to operate new software and computer equipment Qualifications * Experience with Microsoft Active Directory and GPO's * Familiarity with TCP/IP networking * Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team * Professional demeanor in oral and written communication * Positive, solution-oriented mindset with a proactive approach to problem-solving * Able to prioritize multiple concurrent requests * Exceptional attention to detail * Completes thorough research and exhausts all possible resources when investigating an issue * Willingness to learn and expand personal knowledge base as technology needs evolve * Receptive to constructive feedback Required: * Associate's degree in Information Technology or related field * 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices) * 5+ years of customer service experience, preferably in a related industry or office environment * 3+ years experience supporting server environments * Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations Preferred: * Bachelor's degree in Information Technology or related field * Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments * Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred * Experience with a help desk ticketing system * Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs. Location This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: * Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners * Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges * 401(k) Plan - Includes a company matching program and profit-sharing contributions * Discretionary Bonus Program - Recognizing employee contributions * Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses * Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. * Holidays - A minimum of 10 observed holidays per year * Family Building Benefits including Adoption and fertility assistance * Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria * Life Insurance & AD&D - 100% of premiums covered by Milliman * Short-Term and Long-Term Disability - Fully paid by Milliman Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-ONSITE

Apply now Work Type: Office Working Employment Type: Permanent Job Description: * Technical Engineer, Cyber Security Technology Support, ICS-CST Key Responsibilities Strategy * Work closely with project team in onboarding new product * Active involvement in all project meetings, walkthrough and ability to identify as well as put in the right demand towards successful delivery * Ensure all technical documents including detailed steps is delivered during project phase (inclusive capacity management, BAU activities, Disaster Recovery, & Product Resiliency) * Review and validate all documents and provide signoff from BAU/Support standpoint * Ensure clear RACI defined by project team including all stakeholders * Understanding BAU scope of work and responsibilities * Highlight issues/problem noticed from BAU standpoint and ensure remediated prior to handing over to production support team for 24/7 * Ability to gather information and sharing with various stakeholders in useful and consumable format * Working closely with clients, technicians, vendors and managerial staff * Updating, implementing, and maintaining procedures Prioritizing initiatives based on business needs and requirements Business * Design, deploy, and manage Splunk infrastructure * Develop and maintain Splunk dashboards, queries, and alerts * Integrate Splunk with various data sources to ensure comprehensive data ingestion * Monitor and troubleshoot Splunk performance and Data Missing issues * Collaborate with cross-functional teams to gather requirements and provide Splunk solutions. Implement and enforce best practices for Splunk data management and retention * Provide user training and support for Splunk-related activities. * Splunk Infrastructure (300+ Servers) and Splunk ALM and Source type Monitoring on 24/7 support. * Creating the Changes using the SNOW * Undertakes day-to-day operational and user support * Work closely with project team in onboarding new product and Splunk Integrations * Understand and enhanced product auto-healing capabilities to ease daily BAU activities * Liaise with vendor and engineering teams where required to address technical issues with the tools Key stakeholders * All the BANK Internal Users and CDC and SMA. Other Responsibilities * Design, deploy, and manage Splunk infrastructure * Develop and maintain Splunk dashboards, queries, and alerts * Integrate Splunk with various data sources to ensure comprehensive data ingestion * Monitor and troubleshoot Splunk performance and Data Missing issues * Collaborate with cross-functional teams to gather requirements and provide Splunk solutions * Implement and enforce best practices for Splunk data management and retention * Provide user training and support for Splunk-related activities. * Splunk Infrastructure(300+ Servers) and Splunk ALM and Source type Monitoring on 24/7 support. * Creating the Changes using the SNOW * Undertakes day-to-day operational and user support * Work closely with project team in onboarding new product and Splunk Integrations * Understand and enhanced product auto-healing capabilities to ease daily BAU activities * Liaise with vendor and engineering teams where required to address technical issues with the tools Skills and Experience * Splunk * Splunk ADMIN * Splunk Enterprise Security (ES) * Creating and managing SPL queries * Python & Shell scripting * Linux/Unix system administration * Log management Qualifications Education * Bachelor's degree in information technology or related field Training * 6 - 8 Years of IT Experience. Banking Domain Is Desirable Licenses * Splunk Certifications * Any Splunk Certifications Languages * English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Function: IT & Security Reports to: Manager, IT The IT Support Specialist is responsible for providing technical support to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT in supporting our global team with their hardware and software related needs. This role will be asked to work a hybrid schedule out of our downtown Indianapolis office. Key Responsibilities: Provide first-level technical support to internal users, resolving hardware and software issues. Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed. Install and configure computer systems, software, and peripheral devices. Assist in the setup of new users' accounts and equipment. Maintain and update IT documentation, including manuals, procedures, and configurations. Create knowledge base articles to assist users in resolving common issues. Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points. Troubleshoot network connectivity issues. Skills and Experience Needed: Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-3 years of experience in IT support, preferably in a SaaS environment. Basic technical knowledge of IT systems, network administration, and cybersecurity.. Familiarity with Microsoft Windows, mac OS, and/or Linux operating systems. Basic understanding of networking concepts. Strong problem-solving and communication skills. Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus. Competencies Accountability Creating an Inclusive Environment Initiating Action Adaptability Customer Focus Managing Conflict Building Partnerships Dealing with Ambiguity Decision Making Business Acumen Driving for Results Technical/Professional Knowledge/Skills About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: Company provided equipment (laptop, software, etc.) Employment with a growing, casual, fun, philanthropic minded company Employer paid extended health benefits, including health spending account (CAN based employees) US Based Employees Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. Medical Flexible Spending Accounts available. Dependent Care Flexible Spending Accounts available. Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher). Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. Paid Time Off (PTO)/Holiday Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email *************************.

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. How you'll make an impact: As a Technical Support Specialist, your impact is on our customers. What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business! Everyone in support helps customers to use our products to run their business. This role requires working 2 days a week out of our Ahmedabad, India office. You will work M-F daytime hours during your training, which could be for 2 or more months. After which, we will discuss your shift preferences with you. Shifts will either cover APAC, EMEA or AMERICAS hours and will be either Tuesday to Saturday or Sunday to Thursday. What you'll do: * Your main duty is to interact with customers and resolve customer queries via our channels of support * You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause * We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve What you'll bring: * Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment * Exceptional Customer Support skills * Excellent written and verbal communication skills * Relevant education in Business/Commerce, Accounting or similar experience is desirable * Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous Why work for us? * We are a fast growing business going through a huge amount of growth. * You'll have the opportunity to work on products that are used by our global customer-base and at the same time you'll be growing your career and developing new skills. * Hybrid work environment * Work From Anywhere for 30 days in a six month period * Celebrate your birthday with a paid day off * A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. * Recruitment referral bonus * Work for a Great Place to Work Why CIN7? CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock. We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Support Lead enable Allegion's product configuration software implementation and support for global implementation. This position will be primarily responsible to lead the support operations for product configuration platform.; This will require collaboration with business users reporting the issue, cross functional IT teams and vendors, identifying issues to understand root cause and deliver solutions. This will be a technical role with expertise with good knowledge of databases and applications with preferred knowledge of product configuration applications like Experlogix and/or V6 software packaged applications. This position is ideal and highly rewarding for an individual who excels at problem solving skills and loves figuring out how things work with an ability to bring best practices for operational excellence. It often requires analyzing application logs, documentation, and stepping through product setup to get to the root of a problem. As a product configurator subject matter expert, they will be responsible for supporting all instances of the product configurator. Resolve production issues, triage incidents, coordinate cross-functional fixes, own vendor communication for bug fixes, and deliver configuration enhancements driven by business requirements. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What you'll do: * Primary responsibility is to lead support operations for product configuration team * Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps) * Lead operational support for the product configurator: triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders. * Own the production environment health: monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation). * Translate business requirements into technical configuration/specification changes; implement, test and deploy configuration updates and enhancements * Maintain knowledge of the product configurator's interdependencies with other corporate and external systems * Work with vendors to report bugs, verify vendor patches, and implement/test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure * Monitor for critical issues and provide support of the product configurator * Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases * Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction) * Highly motivated personality with strong sense of ownership is required for this role What you need to succeed: * Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames * Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical * Be willing to coordinate efforts with employees including internal stakeholders, other technology teams, external suppliers/consultants, service providers, etc. * Ability to translate business requirements into technical requirements * Strong administrative and organization skills with attention to detail and sense of urgency * Knowledge of fenestration, mechanical/electronic security products preferred * Bachelor's degree in STEM field, preferred * 3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions * Experience working with ExperLogix CPQ (Configure-Price-Quote applications), V6, or similar CPQ, preferred * Experience with configurator or ERP implementations and support * Experience with Web Servers and SQL Servers * Demonstrable proficiency with MS SQL Server/Azure SQL * Experience with PowerShell, and object-oriented programming (C#, JavaScript, or similar), plus Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You'll Get from Us: Health, dental and vision insurance coverage, helping you "be safe, be healthy" Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance - Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can "serve others, not yourself" Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Support Lead enable Allegion's product configuration software implementation and support for global implementation. This position will be primarily responsible to lead the support operations for product configuration platform.; This will require collaboration with business users reporting the issue, cross functional IT teams and vendors, identifying issues to understand root cause and deliver solutions. This will be a technical role with expertise with good knowledge of databases and applications with preferred knowledge of product configuration applications like Experlogix and/or V6 software packaged applications. This position is ideal and highly rewarding for an individual who excels at problem solving skills and loves figuring out how things work with an ability to bring best practices for operational excellence. It often requires analyzing application logs, documentation, and stepping through product setup to get to the root of a problem. As a product configurator subject matter expert, they will be responsible for supporting all instances of the product configurator. Resolve production issues, triage incidents, coordinate cross-functional fixes, own vendor communication for bug fixes, and deliver configuration enhancements driven by business requirements. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What you'll do: Primary responsibility is to lead support operations for product configuration team Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps) Lead operational support for the product configurator: triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders. Own the production environment health: monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation). Translate business requirements into technical configuration/specification changes; implement, test and deploy configuration updates and enhancements Maintain knowledge of the product configurator's interdependencies with other corporate and external systems Work with vendors to report bugs, verify vendor patches, and implement/test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure Monitor for critical issues and provide support of the product configurator Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction) Highly motivated personality with strong sense of ownership is required for this role What you need to succeed: Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical Be willing to coordinate efforts with employees including internal stakeholders, other technology teams, external suppliers/consultants, service providers, etc. Ability to translate business requirements into technical requirements Strong administrative and organization skills with attention to detail and sense of urgency Knowledge of fenestration, mechanical/electronic security products preferred Bachelor's degree in STEM field, preferred 3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions Experience working with ExperLogix CPQ (Configure-Price-Quote applications), V6, or similar CPQ, preferred Experience with configurator or ERP implementations and support Experience with Web Servers and SQL Servers Demonstrable proficiency with MS SQL Server/Azure SQL Experience with PowerShell, and object-oriented programming (C#, JavaScript, or similar), plus Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”. You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You'll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance - Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: * Install, configure, and maintain Denali Solutions at customer locations * Collaborate with clients to understand their unique requirements and provide tailored solutions * Conduct on-site assessments to ensure compatibility and optimal performance of systems * Provide training to client's staff on the operation and maintenance of installed systems * Collaborate with the engineering team to enhance and customize solutions based on client feedback * Maintain accurate documentation of installations, configurations, and troubleshooting procedures * Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * High School Diploma * 1-3 years of Experience Qualifications: * 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications * Forklift certification or willingness to obtain * Strong ability to troubleshoot hardware and software problems * Travels to customer locations as necessary to provide service * Strong written and verbal communication skills * Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Role: The Manager, Technical Support is a key leader in the Customer Operations organization, supporting the Sr. Director of Customer Operations in leading technical resolutions across iA's customer base. This role provides daily support to iA Tier 2 technicians by troubleshooting customer defects and mentoring the team to resolve automation problems efficiently. The Manager, Technical Support will implement process improvements that reduce resolution time and will partner with key stakeholders within iA. This role will be available to help resolve critical customer outages using technical knowledge and expertise. Managing team performance is essential, and this individual will work to increase customer satisfaction scores through timely communication and resolution of issues. What you'll do: Support development of standard procedures to accommodate iA's rapid growth through analyzing key performance indicators and making appropriate adjustments to improve overall customer satisfaction Direct and manages the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with customer installed automation technology. Oversee troubleshooting of complex, integrated hardware/software systems in automated pharmacy environments. Build a customer-first culture with an emphasis on responsiveness, quality, and empathy. Drive KPIs through coaching, mentoring and monitoring work on a daily, weekly and monthly basis. Work closely with the training team to help identify opportunities both internally and externally to help drive adoption of tools, systems and processes. Collaborate with customers and internal teams to improve the overall customer experience with iA's products through knowledge sharing and development of Tier 2 Technicians. Develop and maintain a solid understanding of all iA products, teams, how goals are set, the business strategy, and how work gets done, and work cross-functionally to achieve those goals Identify areas of opportunity for improvement across the Customer Operations team. Support iA's critical incident management procedures by leading critical response teams, assigning resources timely with the use of standard priorities, procedures and rapid notification systems. Ensure disciplined and consistent use of established methodologies, tools and techniques to resolve customer support cases, coordinate resources (internal and matrixed) to enable customers fulfillment operations. Collaborate with Product and Engineering to inform product improvements based on support data and customer feedback. Lead post-implementation reviews and contribute to root-cause analysis for complex product or service issues. Who you are: Bachelor's degree preferred; equivalent proven experience will be considered. 5+ years of customer technical support leadership in a highly technical B2B environment, ideally within healthcare, medical devices, or automation systems. Proven experience leading complex technical support organizations for software and automation products, including hardware and software troubleshooting. Experience with CRM platforms such as Salesforce and automated alerting tools such as PagerDuty. Experience with Windows operating systems and SQL Proficiency in Microsoft Office Suite Strong consultative and communication skills with the ability to influence both customers and internal stakeholders. Deep understanding of the needs of growing businesses and strong business acumen. Demonstrated ability to drive accountability and ownership of customer issue resolution within a team. Strong analytical skills with familiarity in support metrics and KPIs. Comfortable working in a fast-paced environment and adapting to evolving requirements. Able to work independently with strong self-direction. Motivated to learn new technologies and practices, with excellent research skills. Enjoys problem-solving and helping others. It would be great if you also have: Desired certifications: ITSM or ITTL; IT A+ ;Net+ certifications; Comp TIA Data+ certifications; Microsoft Azure Data Fundamentals (DP-900) Experience supporting on-premises, cloud, and hybrid solution Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. Compensation: The estimated base annual salary range for this position is $90,267 to $122,126, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. What are the perks? Generous time off policy that allows you to put your family first Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company Competitive benefits, salary, and talent development opportunities Commitment to professional development and working for a company where your voice is heard More about iA: iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com. Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. Our Products: Software Modular Hardware Sophisticated Counting and Collation Devices Our Core Values: Solutions Driven Customer Centric Championing Diversity Empowering Ownership Trust Daringly To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For description, go to PDF or Word Document here: ************ co. delaware. in. us/egov/apps/document/center. egov?view=item&id=12001

Job DescriptionTechnical Support Specialist ILocation: Fort Wayne, IN Pay: $20.00-$27.00 per hour Direct Hire Opportunity! Job SummaryAre you a tech-savvy problem solver who enjoys working directly with customers? We're seeking a Technical Support Specialist I to support and maintain Denali's technical solutions at customer locations. In this role, you'll be a key contributor to system performance, customer satisfaction, and successful on-site installations while working in dynamic field environments. What You'll Be DoingAs a Technical Support Specialist I, your core responsibilities will include: Installing, configuring, and maintaining Denali hardware and software solutions at customer sites Troubleshooting and diagnosing technical issues to ensure system functionality and optimal performance Collaborating with customers to understand requirements and deliver tailored technical solutions Conducting on-site assessments to confirm system compatibility and performance Providing hands-on training to customer staff on system operation and maintenance Working closely with engineering teams to improve and customize solutions based on client feedback Documenting installations, configurations, and troubleshooting activities accurately Communicating clearly with customers to address inquiries and provide ongoing technical support In addition, you will support warehouse operations between assignments and travel extensively to customer locations as needed.What We're Looking ForQualifications: High School Diploma or equivalent 1-3 years of experience in technical support, IT, hardware, or software environments Experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Ability to travel up to 100% of the time - various US locations and some international. Skills: Strong hardware and software troubleshooting abilities Excellent written and verbal communication skills Customer-focused mindset with strong problem-solving skills Ability to document processes and follow technical procedures Comfortable working independently and as part of a team Work Environment & Physical Requirements Work is performed in professional office, warehouse, and customer-site environments Frequent computer and office equipment use Ability to move equipment and boxes weighing up to 30 lbs Extended periods of standing, sitting, and moving throughout workspaces #FW18

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: IT Support Specialist (CAD Systems) Location: Indianapolis, IN As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage. Job Summary We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack. Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required. Responsibilities Software Deployment & Configuration • Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune. • Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams. • Evaluate and test updates, patches, and service packs before implementation in production environments. • Manage version control and compatibility between Autodesk and Bentley software platforms. Vendor Collaboration & Issue Resolution • Act as the primary technical contact with Autodesk and Bentley support teams. • Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes. • Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. • Provide feedback to vendors on product performance and opportunities for workflow improvements. Technical Support • Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. • Troubleshoot problems related to application performance, licensing, data access, and file interoperability. • Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments. • Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods. License & Asset Management • Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). • Track license usage, manage allocations, and ensure compliance with vendor agreements. • Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management. Infrastructure & Standards Support • Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360. • Collaborate with the CAD management team to uphold company standards and workflows. • Identify opportunities to automate tasks, streamline deployments, and improve user experience. Qualifications Required: • 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment. • Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer). • Proven ability to work with software vendors to diagnose and resolve application or licensing issues. • Knowledge of CAD operating in virtual environments. • Knowledge of Windows operating systems, networking fundamentals, and system performance optimization. • Excellent problem-solving, communication, and documentation skills. Preferred: • Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms. • Familiarity with PowerShell, Python, or batch scripting for deployment automation. • Understanding of civil engineering data workflows and file management practices. • Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+. Why Join Us: • Support innovative civil infrastructure projects with cutting-edge CAD technologies. • Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment. • Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training. • Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.