Technical support engineer jobs in Indianapolis, IN - 967 jobs
All
Technical Support Engineer
Technical Support Specialist
Computer System Technician
Information Technology Professional
Technical Support Technician
Systems Engineer
Desktop Support Technician
Information Engineer
Information Technology Administrator
Field Support Technician
Solutions Engineer
Support Associate
Support Specialist
Production Support Technician
Technical Expert
Information Technology Professional (IT Support) (Indianapolis)
Us Navy 4.0
Technical support engineer job in Indianapolis, IN
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Techniciansin the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Techniciansin the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
$55k-77k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Software/Data Solutions Engineer
Miravista Diagnostics
Technical support engineer job in Indianapolis, IN
Strives for excellence by adhering to the highest standards and best practices in IT. Conducts thorough research, analysis, and design of applications and data solutions tailored to meet the organization's needs, ensuring seamless integration with both current and future systems. Collaborates with senior engineers to develop innovative solutions for existing challenges and new opportunities. Additionally, provides robust application support.
The ideal candidate will have experience in application and data analysis, as well as computer programming. They must possess strong written and verbal communication skills, be adaptable to changing directions, and have experience coding solutions using modern technologies. Additionally, they should be capable of producing effective solutions and willing to assist wherever needed.
Primary Duties and Responsibilities
Assist in evaluating software and updates for existing applications.
Support senior engineersin developing application and data solutions.
Help gather and document user requirements.
Perform basic analysis of applications and data under guidance.
Assist in drafting documentation for systems and processes.
Participate in assigned IT projects as a contributing team member.
Perform routine backups, restores, and basic system maintenance tasks.
Run simple queries and assist with data extraction as instructed.
Collaborate with the IT team during SDLC activities where appropriate.
Secondary Duties and Responsibilities
Assist Desktop supportin resolving issues.
Use external information to research and resolve issues when needed.
Password resets and administration of computer systems
Basic Qualifications
Excellent communication and customer support skills.
Solid understanding of programming fundamentals.
Be familiar with SQL, Python, or JavaScript.
Knowledge of Windows and Linux operating systems.
Knowledge of basic database structure and data analysis.
Time management skills to work on multiple issues and projects concurrently.
Cross functional teamwork skills
Attention to detail and proper documentation.
Possesses analytical/critical thinking skills.
Preferred Qualifications
Experience in a regulated industry with understanding of its data best practices
Experience with Microsoft Office 365, SharePoint, Power BI, and Power Apps
Programming background with experience in SQL, Python, JavaScript, .NET, or Crystal Reports, and willingness to learn other languages as needed.
Knowledge of development best practices in cloud environments
Experience using, building, and testing APIs.
Required Education and Experience
Bachelor's degree in computer science or information technology or equivalent work experience
$59k-85k yearly est. 4d ago
Delivery Support Associate
NSC 4.8
Technical support engineer job in Indianapolis, IN
Preferred: Bi-lingual Spanish speaking
The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
Process necessary background checks and drug tests required for jobs.
Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
First point of contact for trouble shooting any onboarding and payroll issues.
Work with each recruiting team on ensuring job boards are up to date.
Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
Contribute to front of the office duties as needed per office.
Other duties as assigned.
Minimum Experience Requirements
High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
Previous experience with delivering exceptional customer service.
Ability to work independently
Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
Judgment and decision-making ability.
Strong customer service/client relations skills.
Organizational and multi-tasking skills.
Communication skills (oral and written).
Ability to handle stress successfully.
Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems.
Able to initiate and embrace change.
Time management skills (ability to multi-task).
Interpersonal skills.
$23k-33k yearly est. 22h ago
DAI Functional/Technical Expert
CSCI Consulting 3.7
Technical support engineer job in Indianapolis, IN
CSCI is seeking an experienced Defense Agencies Initiative (DAI) Expert to support our DoW and Defense Agency clients. This role requires deep hands-on expertise operating, the DAI ERP solution, with strong functional knowledge of federal financials, workflows, and reporting. The ideal candidate will have experience supporting DAI implementations or sustainment efforts across Defense agencies, with the ability to troubleshoot issues, evaluate capabilities, and guide stakeholders through system functionality and best practices.
Responsibilities
Serve as the subject matter expert (SME) for DAI, functionality, workflows, and financial modules (Order to Cash (O2C), Cost Accounting (CA), Procure to Pay (P2P), Budget to Report (B2R)
Assist to define DAI setups, user roles, and business processes to meet mission and compliance needs
Support financial managers and end users in navigating DAI, submitting transactions, troubleshooting errors, and understanding system behaviors
Analyze financial data extracted from DAI to support budget formulation, execution, reconciliation, and financial reporting
Document system changes, configuration updates, standard operating procedures (SOPs), and functional requirements
Provide training, job aids, and guidance to government users, ensuring accurate and compliant use of DAI functionality
Collaborate with cross-functional teams, including system owners, financial staff, auditors, and integration partners, to maintain alignment and resolve issues
Support audit readiness efforts by validating financial system outputs, ensuring appropriate controls, and assisting with documentation and evidence requests
Recommend enhancements to financial workflows, reporting capabilities, and system usage to improve operational effectiveness
Minimum Requirements
Bachelor's degree in Finance, Accounting, Information Systems, Business, or a related field
5+ years of hands-on experience configuring or operating DAI within a Defense Agency environment
Deep understanding of DAI functional modules and their integration with federal financial workflows
Strong grasp of federal appropriations, budget execution, Treasury reporting, and Defense financial management processes
Ability to analyze financial data from DAI and translate system outputs into actionable insights
Experience troubleshooting DAI errors, workflow failures, transaction issues, and data discrepancies
Proficiency with data tools such as Excel, SQL, Power BI, or similar platforms
Strong written and verbal communication skills, with the ability to brief senior stakeholders
Excellent organizational and problem-solving skills
U.S. Citizenship required; ability to obtain a security clearance
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Professional presence
Preferred Skills
Understanding of DoD financial structures, appropriations, and audit requirements and how they map into DAI
Experience supporting Air Force, DFAS, DLA, DHRA, or other Defense components using DAI
Familiarity with Oracle EBS/Oracle ERP, DEAMS, or related financial systems
Experience with workflow optimization, process mapping, or financial system modernization efforts
Demonstrated ability to work independently and within a high-performing, multi-disciplinary team
Strong customer-service orientation and confidence engaging with government clients
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency / state or local government agency
Department of War experience is a plus!
About CSCI
CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed!
At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!
Benefits of Working at CSCI
Competitive salaries
Generous Paid Time Off (PTO) package
Paid holidays aligned to the Federal calendar
Full health benefits including medical, dental, vision, and life insurance
401(k) retirement plan
Team building events
Professional development support
Legal
CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to with any questions.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.
E-Verify
CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit*********************
California Consumer Privacy Act (CCPA) Notice
As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).
This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.
By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:
Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.
For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team.
Disclaimer
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
$75k-99k yearly est. 2d ago
Device Support Specialist (Indianapolis)
Novocure Inc. 4.6
Technical support engineer job in Indianapolis, IN
The Device Support Specialist (DSS) plays an essential role insupporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
$27k-34k yearly est. 5d ago
IT Support Specialist - Indianapolis Health
Milliman 4.6
Technical support engineer job in Indianapolis, IN
Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.
Responsibilities
In this role, you will:
Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
Prioritize tickets based on urgency and/or priority with the information given
Solve a wide variety of technical problems at any given time
Follow internal approval procedures
Complete auditing tasks
Physically install and configure new hardware, software, and systems
Complete hardware refresh workflows
Provide A/V support for in-office meetings and interviews
Provide instructions to end users, verbally and in writing
Create, update, review and maintain documentation
Teach technical concepts and processes when needed
Provide orientation and guidance to users on how to operate new software and computer equipment
Qualifications
Experience with Microsoft Active Directory and GPO's
Familiarity with TCP/IP networking
Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
Professional demeanor in oral and written communication
Positive, solution-oriented mindset with a proactive approach to problem-solving
Able to prioritize multiple concurrent requests
Exceptional attention to detail
Completes thorough research and exhausts all possible resources when investigating an issue
Willingness to learn and expand personal knowledge base as technology needs evolve
Receptive to constructive feedback
Required:
Associate's degree in Information Technology or related field
4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
5+ years of customer service experience, preferably in a related industry or office environment
3+ years experience supporting server environments
Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations
Preferred:
Bachelor's degree in Information Technology or related field
Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
Experience with a help desk ticketing system
Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The Team
The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.
Location
This position is based out of the Milliman office inIndianapolis, IN. Candidates hired into this role must be willing to work onsite full-time.
Compensation
The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
401(k) Plan - Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program - Recognizing employee contributions
Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays - A minimum of 10 observed holidays per year
Family Building Benefits including Adoption and fertility assistance
Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D - 100% of premiums covered by Milliman
Short-Term and Long-Term Disability - Fully paid by Milliman
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-KM1
#LI-ONSITE
$65.2k-104.2k yearly 60d+ ago
IT Support Specialist
Onboard 4.5
Technical support engineer job in Indianapolis, IN
Function: IT & Security Reports to: Manager, IT The IT Support Specialist is responsible for providing technicalsupport to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT insupporting our global team with their hardware and software related needs.
This role will be asked to work a hybrid schedule out of our downtown Indianapolis office.
Key Responsibilities:
* Provide first-level technicalsupport to internal users, resolving hardware and software issues.
* Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed.
* Install and configure computer systems, software, and peripheral devices.
* Assist in the setup of new users' accounts and equipment.
* Maintain and update IT documentation, including manuals, procedures, and configurations.
* Create knowledge base articles to assist users in resolving common issues.
* Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points.
* Troubleshoot network connectivity issues.
Skills and Experience Needed:
* Bachelor's degree in Information Technology, Computer Science, or related field preferred.
* 1-3 years of experience in IT support, preferably in a SaaS environment.
* Basic technical knowledge of IT systems, network administration, and cybersecurity..
* Familiarity with Microsoft Windows, mac OS, and/or Linux operating systems.
* Basic understanding of networking concepts.
* Strong problem-solving and communication skills.
* Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus.
Competencies
* Accountability
* Creating an Inclusive Environment
* Initiating Action
* Adaptability
* Customer Focus
* Managing Conflict
* Building Partnerships
* Dealing with Ambiguity
* Decision Making
* Business Acumen
* Driving for Results
* Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indianain 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
* Company provided equipment (laptop, software, etc.)
* Employment with a growing, casual, fun, philanthropic minded company
* Employer paid extended health benefits, including health spending account (CAN based employees)
* US Based Employees
* Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
* An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
* Medical Flexible Spending Accounts available.
* Dependent Care Flexible Spending Accounts available.
* Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher).
* Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
* 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
* Paid Time Off (PTO)/Holiday
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email *************************.
$30k-42k yearly est. 22d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support engineer job in Indianapolis, IN
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 47d ago
Manager, Technical Support
Innovation Associates, Inc.
Technical support engineer job in Indianapolis, IN
The Role:
The Manager, TechnicalSupport is a key leader in the Customer Operations organization, supporting the Sr. Director of Customer Operations in leading technical resolutions across iA's customer base. This role provides daily support to iA Tier 2 technicians by troubleshooting customer defects and mentoring the team to resolve automation problems efficiently.
The Manager, TechnicalSupport will implement process improvements that reduce resolution time and will partner with key stakeholders within iA. This role will be available to help resolve critical customer outages using technical knowledge and expertise. Managing team performance is essential, and this individual will work to increase customer satisfaction scores through timely communication and resolution of issues.
What you'll do:
Support development of standard procedures to accommodate iA's rapid growth through analyzing key performance indicators and making appropriate adjustments to improve overall customer satisfaction
Direct and manages the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with customer installed automation technology.
Oversee troubleshooting of complex, integrated hardware/software systems in automated pharmacy environments.
Build a customer-first culture with an emphasis on responsiveness, quality, and empathy.
Drive KPIs through coaching, mentoring and monitoring work on a daily, weekly and monthly basis.
Work closely with the training team to help identify opportunities both internally and externally to help drive adoption of tools, systems and processes.
Collaborate with customers and internal teams to improve the overall customer experience with iA's products through knowledge sharing and development of Tier 2 Technicians.
Develop and maintain a solid understanding of all iA products, teams, how goals are set, the business strategy, and how work gets done, and work cross-functionally to achieve those goals
Identify areas of opportunity for improvement across the Customer Operations team.
Support iA's critical incident management procedures by leading critical response teams, assigning resources timely with the use of standard priorities, procedures and rapid notification systems.
Ensure disciplined and consistent use of established methodologies, tools and techniques to resolve customer support cases, coordinate resources (internal and matrixed) to enable customers fulfillment operations.
Collaborate with Product and Engineering to inform product improvements based on support data and customer feedback.
Lead post-implementation reviews and contribute to root-cause analysis for complex product or service issues.
Who you are:
Bachelor's degree preferred; equivalent proven experience will be considered.
5+ years of customer technicalsupport leadership in a highly technical B2B environment, ideally within healthcare, medical devices, or automation systems.
Proven experience leading complex technicalsupport organizations for software and automation products, including hardware and software troubleshooting.
Experience with CRM platforms such as Salesforce and automated alerting tools such as PagerDuty.
Experience with Windows operating systems and SQL
Proficiency in Microsoft Office Suite
Strong consultative and communication skills with the ability to influence both customers and internal stakeholders.
Deep understanding of the needs of growing businesses and strong business acumen.
Demonstrated ability to drive accountability and ownership of customer issue resolution within a team.
Strong analytical skills with familiarity insupport metrics and KPIs.
Comfortable working in a fast-paced environment and adapting to evolving requirements.
Able to work independently with strong self-direction.
Motivated to learn new technologies and practices, with excellent research skills.
Enjoys problem-solving and helping others.
It would be great if you also have:
Desired certifications: ITSM or ITTL; IT A+ ;Net+ certifications; Comp TIA Data+ certifications; Microsoft Azure Data Fundamentals (DP-900)
Experience supporting on-premises, cloud, and hybrid solution
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
Compensation:
The estimated base annual salary range for this position is $90,267 to $122,126, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
What are the perks?
Generous time off policy that allows you to put your family first
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development and working for a company where your voice is heard
More about iA:
iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products:
Software
Modular Hardware
Sophisticated Counting and Collation Devices
Our Core Values:
Solutions Driven
Customer Centric
Championing Diversity
Empowering Ownership
Trust Daringly
To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$90.3k-122.1k yearly Auto-Apply 60d+ ago
IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN
American Structurepoint Engineering Traffic Project Manager In Indianapolis, Indiana 4.6
Technical support engineer job in Indianapolis, IN
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: Information Technology
Position: IT Support Specialist (CAD Systems)
Location: Indianapolis, IN
As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.
Job Summary
We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.
Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required.
Responsibilities
Software Deployment & Configuration
• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
Vendor Collaboration & Issue Resolution
• Act as the primary technical contact with Autodesk and Bentley support teams.
• Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.
TechnicalSupport
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
License & Asset Management
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.
Infrastructure & Standards Support
• Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.
Qualifications
Required:
• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
Preferred:
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.
Why Join Us:
• Support innovative civil infrastructure projects with cutting-edge CAD technologies.
• Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
• Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
$36k-69k yearly est. Auto-Apply 9d ago
IT Help Desk Technician
Crew Carwash 3.7
Technical support engineer job in Indianapolis, IN
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: Competitive compensation Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Industry-leading training
Incredible growth potential
Tuition reimbursement and paid IT certifications
Group health, dental, and vision
401K with company match
Crew's expectations:
Work schedule is generally 10a-8p, 5 days per week and includes 1 weekend day each week.
Provide level 1 telephone/email support for all Crew locations.
Respond to incoming ticketing portal break/fix and new IT requests.
Repair, image, and configure new IT assets for deployment at Crew locations.
Troubleshoot application and hardware issues to resolve problems for users.
Possess initiative and motivation with a “get the job done” attitude.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent is required. A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information Technology highly preferred.
Must possess the ability to deal tactfully with customers, team members, and the general public.
Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!
$30k-41k yearly est. 10d ago
IT Support Specialist
Sharpen Technologies Inc. 4.0
Technical support engineer job in Indianapolis, IN
IT Support Specialist Location: Indianapolis, IN Sharpen is hiring an IT Support Specialist to own and manage the IT systems that keep our employees productive and our company secure. You'll work closely with our leadership team to support and maintain hardware, software, cloud tools, and security workflows, ensuring our technology environment runs smoothly and efficiently.
This role is ideal for someone who thrives in a hands-on environment, enjoys solving technical problems across a hybrid Mac/Windows setup, and wants to grow their IT skills while helping a fast-growing SaaS company scale.
Role Overview
As our IT Support Specialist, you will be responsible for the day-to-day management of employee hardware, software, accounts, and security systems. You will work closely with leadership to ensure our IT environment is secure, efficient, and user-friendly. This is a hands-on role, you'll be setting up laptops, managing cloud applications, troubleshooting issues, and supporting employees across both Mac and Windows environments.
What You'll Do
* Provide end-user support to employees across Mac and Windows laptops, including troubleshooting hardware/software issues.
* Manage accounts, access, and permissions in Google Workspace, Okta, and other cloud systems.
* Administer and maintain company MDM, ensuring devices are secure and up-to-date.
* Assist with IT infrastructure management, including network hardware, cloud services (AWS), and collaboration tools (Slack, Atlassian, etc.).
* Coordinate with vendors, external IT providers, and internal stakeholders to resolve issues efficiently.
* Set up new employees with hardware, software, and access, providing ongoing support and training.
* Recommend and help implement IT improvements, new tools, and best practices.
What We're Looking For
* 1-3 years of IT experience, including hands-on supportin a hybrid Mac/Windows environment.
* Familiarity with cloud tools such as Google Workspace, Okta, Slack, Atlassian, and AWS.
* Knowledge of SAML or OAUTH flows.
* Basic knowledge of device management, network troubleshooting, and endpoint security.
* Strong problem-solving skills and the ability to learn quickly on the job.
* Excellent communication skills and a customer-service mindset.
* Able to work independently, but also collaborate with leadership on IT decisions.
Nice to Have
* Exposure to SOC 2 compliance processes or other IT security frameworks.
* Experience with MDM tools (Jamf, Kandj, etc.).
* Basic scripting or automation experience (PowerShell, Bash, etc.).
Why Join Sharpen?
We're not your typical tech company-we're collaborative, curious, and constantly pushing to improve how contact centers operate. If you're ready to grow with a mission-driven team and make an impact on how companies connect with their customers, Sharpen is the place for you!
* Competitive salary + commission and performance bonuses
* Full benefits package (health, dental, vision, 401k)
* 401k match and employer HSA contribution
* Career growth opportunities within a dynamic and growing company
$40k-76k yearly est. 60d+ ago
IT Helpdesk Technician
Langham Logistics 3.5
Technical support engineer job in Indianapolis, IN
**
The IT Helpdesk Technician contributes to meeting Langham's Life Science Services goals of exceptional customer service, quality, process improvement, and profitability by being responsible for Tier 1 helpdesk support for 250+ employees across multiple locations. Support includes problem determination, problem incident recording, problem resolution and problem escalation (as necessary) for Langham supported software and hardware.
The IT Helpdesk Technician also includes provisioning & installing the supported software and hardware as well as providing training to end users for new hire orientation, self-service, utilization of new and existing IT resources.
Key Outcomes Expected
Provide excellent customer service to all Langham associates
Properly route, escalate, and track helpdesk tickets
Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software
Effectively communicate problem-solving steps to end users
Effectively utilize all communication resources to provide assistance to end users: ticket system, chat, phone, email, and in-person.
Follow up with customers, provide feedback, and see problems through to resolution
Provide training to end users for New Hire Orientation, self-service, and utilization of new and existing IT resources.
Proactively participate in continued improvement of IT processes and resources
Update and manage IT Knowledge Base for continued improvement and self-service
Coordinate with Tier 2 technicians and engineers to resolve applicable issues, develop processes, and deploy cyber security initiatives.
Software
Install, update, manage, and monitor support IT software. Including Microsoft Office 365, Windows OS, Helpdesk System, and Cyber Security Systems
Coordinate with vendors for software related technical issues
Perform scheduled and regular maintenance of supported IT software
Hardware
Provision, install, repair, track, and manage supported IT hardware
Coordinate with vendors for hardware repairs
Set up and support audio/visual equipment for meetings and presentations
Maintain inventory of IT hardware
Perform scheduled and regular maintenance of supported IT hardware
Critical Skills and Knowledge
Excellent customer services skills
Collaborative approach and team player mentality within the IT Department and the entire organization
Demonstrated effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
Excellent oral, written, and presentation skills to effectively communicate with all levels within the company by phone, email, chat, in-person.
Excellent documentation skills
Demonstrated ability to achieve successful outcomes in handling difficult situations and end-users.
Shows initiative and acts independently to resolve problems
Demonstrated ability to manage multiple priorities and follow through on tasks to completion
Must have a high level of self-motivation coupled with a strong work ethic
Ability to perform in a face-paced, deadline-oriented environment
Demonstrated strong technical skills, including:
Ability to set up, maintain, and troubleshoot laptops and desktop computers including the software running on those devices
Ability to instruct users on how to use their laptops, desktop computers, and software running on those devices
Ability to set up and manage users in multiple systems, as well as reset and unlock users on the network
Proficiency with the Microsoft Office 365 suite, internet browsers, MS Windows, remote management software, and dual-factor systems.
Demonstrated willingness for continual self-improvement and self-education. Langham will provide training for new skills as needed.
Education and Experience
At least an Associate's Degree in Information Technology or related field
2+ years of experience supporting a staff of 50 or more people
Physical Demands and Work Environment: Physical movements including bending, stooping, and lifting to 50 pounds as part of daily work routine. Must be able to operate computer equipment. Work is performed in an office environment. It is expected that this position is willing to travel to other local Langham Indianapolis-area facilities as needed.
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.
Powered by ExactHire:191314
$36k-71k yearly est. 7d ago
MDDU CBRN Tech Support Specialist Level II
Parsons Commercial Technology Group Inc.
Technical support engineer job in Indianapolis, IN
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for an amazingly talented MDDU CBRN Tech Support Specialist Level II to join our team!
What You'll Be Doing:
* Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
* Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
* Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
* Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
* Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
* Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
* Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes
* Provides support for Situation Reports (SITREPs).
* Provides input for After Action Reports (AARs).
* On a need to basis, perform responsibilities of level I TSS with Federal oversight
What Required Skills You'll Bring:
* Active Secret security clearance or higher
* Must be able to obtain DHS Suitability.
* Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises
* 5 years of experience in radiological and nuclear detection and training
* Special event operational experience including SEAR or NSSE events
* Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources.
* Must be able to lift and carry up to 50 pounds of equipment
* Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report.
* Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
* Radiation Worker training and experience working with radioactive materials.
* Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
* Must have valid driver's license and experience towing larger trailers including a fifth wheel
* Must have a Class B CDL license or ability to obtain one within 3 months of being hired
Security Clearance Requirement:
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
$53k-88k yearly est. Auto-Apply 43d ago
IT Help Desk Technician
Bytecafe Consulting
Technical support engineer job in Indianapolis, IN
Bytecafe Consulting, an experienced Managed Service Provider inIndianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients.
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technicalsupport via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed.
Qualifications
Required Skills:
U.S. Citizenship Required
Troubleshooting Skills
Experience in managing end client networks
Experience in system configuration
Problem solving skills
Working knowledge of networking concepts preferred
Must have knowledge of Active Directory, DNS, WINS, DHCP
Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices
Must have good customer service and phone skills
Must be able to work effectively individually and in a team environment
Must have high attention to detail and must be very organized
Ability to work some nights and weekends
Must be a MCP
A+ & Network+ Certifications are a plus
Additional Information
Essential Functions:
Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution.
Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases.
Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems.
Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure.
Ability to work in a team environment and effectively communicate within the team.
Provide on-call support on a rotating basis.
Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client.
Secondary Functions:
Learn new SMB products and diagnostic tools and share knowledge with others.
Provide feedback on product and/or process initiatives developed in other areas.
Update Client Network Documentation.
Perform other work related responsibilities and special projects as assigned.
Job Requirements:
High school diploma required.
2-4 years of relevant IT Help Desk Support experience.
Must be a Microsoft Certified Professional.
A+ certification a plus.
Experience in system configuration.
Working knowledge of technology architecture.
Must have knowledge of Active Directory, DNS, WINS, DHCP.
Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices.
Working knowledge of networking concepts preferred.
Strong analytical, problem solving and troubleshooting skills.
Must have excellent phone etiquette and communication skills, both verbally and written.
Ability to meet deadlines and work well under pressure.
Documentation skills
Ability to multitask, prioritize and work effectively individually and in a team environment.
Eager to learn new technologies and concepts.
Acute attention-to-detail.
Must be self-motivated to bring issues to closure.
Regular and reliable attendance is required.
A background check and clean DMV report are required.
Some travel may be required.
U.S. Citizenship is required.
Benefits:
Bytecafe offers a competitive benefits package including Simple IRA, medical, dental/ortho and vision, paid time off, holiday pay per company policies.
EOE
$36k-61k yearly est. 2d ago
Tech Support Specialist
Valsoft
Technical support engineer job in Indianapolis, IN
Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term. Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.
About Fluent Software Group
Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.
We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.
About the Role
The Tech Support Specialist is a critical role in WSI Technologies' Support and Service division. We prioritize delivering exceptional experiences (both internally and externally), which means this role requires technical proficiency, a problem-solving mentality, and excellent customer service skills.
We are seeking a customer-focused, technically skilled Tier 1 Tech Support Specialist to join our team. This role will provide technicalsupport and ensure the smooth operation of our clients' remote hardware and software systems.
Key role attributes include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment.
Key Responsibilities
* Provide phone and email technicalsupport while meeting service level agreements.
* Thoroughly document troubleshooting efforts and communication within the ticketing system.
* Perform first-line triage on all customer issues.
* Monitor the ticket queue and proactively take ownership of tickets.
* Perform remote system upgrades, health checks, and site documentation as needed.
* Follow triage checklists to identify and correct system issues.
* Assist other groups with support-adjacent requests as needed.
* Create and edit documentation for internal and external knowledge base.
Who You Are
You are a proactive and customer-focused professional who thrives on solving technical problems and providing exceptional support. You enjoy collaborating with team members, guiding clients through troubleshooting, and continuously improving processes and documentation. Patience, clear communication, and a strong service mindset are at the core of how you operate.
Qualifications
* Excellent customer service and soft skills.
* Collaborative and accountable team player.
* Technically savvy with an appreciation for process and automation.
* Strong written and verbal communication abilities.
* Ability to multitask and prioritize several work streams simultaneously.
* Desire to learn, grow, and share knowledge across the organization.
* Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred.
* Ability to follow and create processes, documentation, and guide clients respectfully through triage.
Nice-to-Haves
* Previous experience in Tier 1 technicalsupport or IT helpdesk roles.
* Familiarity with remote monitoring and management (RMM) tools.
* Experience supporting public safety or mission-critical systems.
About the Team
WSI Technologies (WSI) (a Fluent Software/Valsoft company) provides customers with mission-critical recording products and services, supporting law enforcement, 911, child advocacy, and other public safety professionals. Our tools enable clients to access information and collaborate in real time to better serve their communities.
WSI has been recognized as a 2023 SBDC Small Business of the Year Award Winner and a 2023 MIRA Award nominee in the Exceptional Employer category by the Indiana Tech community.
WSI offers growth opportunities and the chance to make a significant impact. Team members are encouraged to explore projects beyond their core responsibilities and are given the freedom to self-manage once responsibilities are performed with high quality.
Core Values: Integrity, High Quality, Respect, and a "never give up" attitude.
WSI Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law.
What's In It For You
* High Autonomy, High Impact: Operate with independence and make a meaningful impact on client operations.
* Career Growth: Opportunities to develop technical expertise and take on additional responsibilities.
* Culture of Learning: Strong commitment to professional growth and continuous improvement.
* Collaborative, Entrepreneurial Environment: Work closely with dedicated professionals across teams-no two days are the same.
* Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more.
* Employee Events & Team-Building: Opportunities to connect and collaborate across the organization.
Join us and help deliver exceptional technicalsupport while contributing to the success and growth of WSI Technologies.
#WSITechnologies
$36k-61k yearly est. 60d+ ago
IT Help Desk Technician
Bytecafe
Technical support engineer job in Indianapolis, IN
Job Description
Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you're eager to grow your skills and be part of a supportive, people-first team, Bytecafe Consulting wants to meet you!
We're looking for an IT Help Desk Technician to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid-sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients - and our Help Desk Technicians are at the heart of that mission.
This is a full-time, onsite role inIndianapolis. Remote work isn't available, as your hands-on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required.
What Makes Bytecafe DifferentWe grow together.
Training, certification support, and cross-training help you expand your technical depth.
We care about people.
Our team is collaborative, respectful, and always ready to help each other succeed.
We strive for WOW.
Proactive communication, ownership, and going above and beyond is part of who we are.
We recognize growth.
Earn bonuses for certifications, process improvements, and knowledge sharing.What You'll Do
Serve as the first point of contact for client technical issues - via phone, email, or remote tools (ConnectWise + ScreenConnect).
Diagnose, troubleshoot, and resolve issues related to Windows 10/11, mac OS, Microsoft 365, printers, VPN/Wi-Fi, and basic networking (DNS, DHCP, VLANs).
Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices.
Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics).
Log, manage, and resolve tickets with timely, professional communication and documented next steps.
Maintain detailed, organized documentation in IT Glue and escalate cleanly when needed.
Participate in the shared after-hours on-call rotation.
What We're Looking For
High school diploma (or equivalent) required.
2-4 years of IT Help Desk or technicalsupport experience (MSP experience preferred).
Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune.
Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi-Fi); familiarity with Unifi or SonicWall is a plus.
Excellent communication and documentation habits.
Valid driver's license, reliable transportation, and ability to lift up to 40 lbs.
Bonus points if you have:
MD-102, CompTIA A+/Network+, or AZ-900 certifications
Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
PowerShell for quick diagnostics or reporting
Previous multi-tenant MSP help desk experience
Perks & Benefits
Competitive pay
Extra rewards for certifications, process improvements, and training completion
Company-sponsored training and certifications
Career growth opportunities - advance to Field Technician or Systems Engineer roles
SIMPLE IRA with company match
Medical, dental, vision, and life insurance
Paid time off and holidays
Professional development assistance
Schedule: Full-time, 8-hour shift, onsite inIndianapolis, IN
Ready to start your journey with Bytecafe? Send us your resume today.
Please, no phone calls.
Bytecafe Consulting is an Equal Opportunity Employer.
Powered by JazzHR
bWwfaIKGmB
$36k-61k yearly est. 6d ago
Tech Support Specialist
Valsoft Corporation
Technical support engineer job in Indianapolis, IN
About Valsoft
Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term.
Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.
About Fluent Software Group
Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.
We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.
About the Role
The Tech Support Specialist is a critical role in WSI Technologies' Support and Service division. We prioritize delivering exceptional experiences (both internally and externally), which means this role requires technical proficiency, a problem-solving mentality, and excellent customer service skills.
We are seeking a customer-focused, technically skilled Tier 1 Tech Support Specialist to join our team. This role will provide technicalsupport and ensure the smooth operation of our clients' remote hardware and software systems.
Key role attributes include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment.
Key Responsibilities
Provide phone and email technicalsupport while meeting service level agreements.
Thoroughly document troubleshooting efforts and communication within the ticketing system.
Perform first-line triage on all customer issues.
Monitor the ticket queue and proactively take ownership of tickets.
Perform remote system upgrades, health checks, and site documentation as needed.
Follow triage checklists to identify and correct system issues.
Assist other groups with support-adjacent requests as needed.
Create and edit documentation for internal and external knowledge base.
Who You Are
You are a proactive and customer-focused professional who thrives on solving technical problems and providing exceptional support. You enjoy collaborating with team members, guiding clients through troubleshooting, and continuously improving processes and documentation. Patience, clear communication, and a strong service mindset are at the core of how you operate.
Qualifications
Excellent customer service and soft skills.
Collaborative and accountable team player.
Technically savvy with an appreciation for process and automation.
Strong written and verbal communication abilities.
Ability to multitask and prioritize several work streams simultaneously.
Desire to learn, grow, and share knowledge across the organization.
Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred.
Ability to follow and create processes, documentation, and guide clients respectfully through triage.
Nice-to-Haves
Previous experience in Tier 1 technicalsupport or IT helpdesk roles.
Familiarity with remote monitoring and management (RMM) tools.
Experience supporting public safety or mission-critical systems.
About the Team
WSI Technologies (WSI) (a Fluent Software/Valsoft company) provides customers with mission-critical recording products and services, supporting law enforcement, 911, child advocacy, and other public safety professionals. Our tools enable clients to access information and collaborate in real time to better serve their communities.
WSI has been recognized as a 2023 SBDC Small Business of the Year Award Winner and a 2023 MIRA Award nominee in the Exceptional Employer category by the Indiana Tech community.
WSI offers growth opportunities and the chance to make a significant impact. Team members are encouraged to explore projects beyond their core responsibilities and are given the freedom to self-manage once responsibilities are performed with high quality.
Core Values: Integrity, High Quality, Respect, and a “never give up” attitude.
WSI Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law.
What's In It For You
High Autonomy, High Impact: Operate with independence and make a meaningful impact on client operations.
Career Growth: Opportunities to develop technical expertise and take on additional responsibilities.
Culture of Learning: Strong commitment to professional growth and continuous improvement.
Collaborative, Entrepreneurial Environment: Work closely with dedicated professionals across teams-no two days are the same.
Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more.
Employee Events & Team-Building: Opportunities to connect and collaborate across the organization.
Join us and help deliver exceptional technicalsupport while contributing to the success and growth of WSI Technologies.
#WSITechnologies
$36k-61k yearly est. Auto-Apply 60d+ ago
Help Desk Support
Padmore Global Connections
Technical support engineer job in Indianapolis, IN
Max Pay Rate: $28.00
Work Arrangement: Remote
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation.
Complete Description:
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
$28 hourly 60d+ ago
AV Production Support Technician
One Diversified, LLC
Technical support engineer job in Indianapolis, IN
How You'll Contribute: We are seeking a skilled and reliable AV Production SupportTechnician to provide technicalsupport for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technicalsupport for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
How much does a technical support engineer earn in Indianapolis, IN?
The average technical support engineer in Indianapolis, IN earns between $48,000 and $93,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Indianapolis, IN
$67,000
What are the biggest employers of Technical Support Engineers in Indianapolis, IN?
The biggest employers of Technical Support Engineers in Indianapolis, IN are: