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Technical support engineer jobs in Jacksonville, FL - 224 jobs

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  • IT Help Desk Technician

    Iventure Solutions, Inc. 3.7company rating

    Technical support engineer job in Jacksonville, FL

    Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service. Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices * Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner * Communicate the need for escalation promptly if you are unable to resolve the issue * Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk Technician candidate if you have..... * Bachelor's Degree, business related field preferred, or equivalent experience * Minimum of 1 year experience working in a 50+ user Windows desktop/server environment * Well-rounded Microsoft desktop technology experience and user support * Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols * Motivation and drive to develop yourself personally and professionally * Strong communication skills both verbal and written * Excellent customer service skills Perks of working here as an IT Help Desk Technician: * WFH Flexibility * Focus on Work/Life Balance * We match 4% on your 401K * Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year * Comprehensive benefits package which includes paid life insurance and paid long term disability * Peerfit membership - providing free access to many local gyms and studios * Paid Maternity, Paternity and foster leave * Quarterly employee/family outings * Career Path road mapping * $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team * Real Culture initiatives and recognition, not just pizza parties * 360 degree feedback. You talk, we listen. * Mileage reimbursement * Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values Additional Information: * Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel. * Smoking is prohibited at all client sites and iVenture offices
    $41k-67k yearly est. 6d ago
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  • IT Support Specialist

    Seaside Charter Schools 3.8company rating

    Technical support engineer job in Jacksonville, FL

    Job Summary: The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements Provides technical support identifying, investigating, and resolving users' problems with computer software and hardware. Applies knowledge of computer software, hardware, and procedures to solve problems Works to research and resolve problems Work to explain issues and recommend any modifications needed Arrange service by software or hardware vendors to repair or replace any defective products Develops and communicates IT projects and goals Maintains knowledge of technology innovations and trends Required Skills/Abilities: Knowledge of subject content Strong oral, written, and interpersonal and customer service skills Strong time management skills Strong organizational skills Strong analytical and problem-solving skills Superior understanding of computer hardware and software systems Ability to explain technical issues to technical and non-technical employees Able to travel to all three campuses Education and Experience: Bachelor's degree in Computer Science or related field, or equivalent experience, required At least 4 years of experience required Physical Requirements: Prolonged periods of sitting Able to lift up to 15 pounds
    $39k-69k yearly est. 60d+ ago
  • Support Technician, Facilities Accounting & Financial Reporting

    Duval County Public Schools 4.2company rating

    Technical support engineer job in Jacksonville, FL

    Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. Additional Duties required: This position will work with Supervisors, Director and Executive Director on purchase requisitions, invoices, and budget related items. This position is responsible for data entries and processing all contractor invoices. This position assists with budget preparation and management as well as tracking operating and capital expenses. This position is responsible for data entries and the generation of all purchase requisitions for the maintenance department. This position is responsible for all budget transfer submissions. This position will coordinate with other departments to resolve budget, Purchase Order, and invoice complications. This position will be familiar with and understand various contracts as they relate to purchase requirements. Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned. Probation: Six (6) months Qualifications Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area. Promotional requirements: NA Licensing: Depending upon assignment, a valid Florida Driver's License may be required prior to appointment and must be maintained during employment in this class. Knowledge, Skills, and Abilities Knowledge of administrative practices, methods, and procedures relating to administrative support areas Knowledge of research and statistical methods and techniques Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills Strong oral, written, and interpersonal communication skills Strong data research, compilation, analysis, and presentation skills Strong calculator, personal computer, fax, and office equipment operation skills Ability to resolve work related problems or complaints Ability to use judgment in search for solutions or improvement to work processes Ability to coordinate work activities Ability to research and compile data, prepare written reports and correspondence Ability to interpret laws, rules, and regulations Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment Ability to read, understand, and apply job-related rules, policies and procedures Ability to prepare reports
    $42k-56k yearly est. 9d ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support engineer job in Jacksonville, FL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: jacksonville,fl Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · end user trouble shooting skills · Installation, configuration and maintenance of windows, hardwares and softwares. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************
    $38k-51k yearly est. 1d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Jacksonville, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $47k-63k yearly est. 21d ago
  • IT Support Specialist-Copy2

    Awesome Demo Account

    Technical support engineer job in Jacksonville, FL

    Company Name in Bold and Italic is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area: Project Manager Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following: Facilitates the definition of project scope, goals and deliverables. Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed. Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases. Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met. Identifies potential obstacles/concerns and minimizes risk on project(s). Understands division financial goals and performance objectives; capable of conducting financial analysis of projects. Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully. Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs. Provides supervision and guidance, as necessary, to project resources. Provides project evaluations, assessments and lessons learned along with results. Coordinates project activities with requirements of government regulatory or other governmental agencies. Qualifications: Bachelor's degree in related field; BS preferred. 4+ years related experience and/or training. Knowledge of theoretical and practical aspects of project management. Experience with MS Project. Experience in managing people, risk management and change management. Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.). Preferred Skills: Experience applying Lean principles preferred. Accredited Green Belt and/or Black Belt Certifications preferred. PMP Certification preferred. Benefits: Nortech Systems, Inc. offers its employees: 401(k) program with Company match. Health, dental and vision insurance is available to all employees working 32 hours per week or more. Life insurance. Paid Time Off (PTO) and paid holidays for full-time employees. Employee Assistance Program (EAP). And much more!
    $34k-56k yearly est. 60d+ ago
  • Technology Support Specialist I

    ACL Digital

    Technical support engineer job in Jacksonville, FL

    OSTS - Onsite Jacksonville and Tallahassee 12926 Gran Bay Pkwy Ste 500, Jacksonville, Fl 32258 Bill Rate: * This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, Florida, a 2.5 to 3 hour drive one-way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek
    $34k-56k yearly est. 21d ago
  • Helpdesk Technican

    052&&Polarson GG

    Technical support engineer job in Jacksonville, FL

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    $34k-56k yearly est. 60d+ ago
  • IT Support Specialist - Guantanamo Bay, Cuba

    Gcyber

    Technical support engineer job in Jacksonville, FL

    GCyber is hiring an IT Support Specialist to support the DoD Office of Military Commissions (OMC). This position is located in Guantanamo Bay, Cuba. In this role, you will be responsible for responding to customer requests and troubleshooting and investigating incidents, enabling critically important Military Commissions and Trials in Naval Station Guantanamo Bay (NSGB). As an IT Support Specialist, you will: Document incidents with detailed break-fix steps and resolution in ticketing system. Perform installs, upgrades, and configure customer-specific hardware and software. Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues. Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads Minimum Qualifications and Experience: Active DoD Top Secret/SCI clearance DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP) BA/BS in related field or equivalent experience. 8+ years of professional experience Prior systems administration or engineering experience for the DoD required GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. For future job notifications please be follow GCyber on LinkedIn. *********************************** Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: 26 Days of Paid Leave + Annual PTO Increase An extra day of paid leave for every year of employment with GCyber Paid Parental Leave Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave 401(k) Matching 100% Company-funded Disability Insurance 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members Training and Professional Development Plans Commuter Benefits Plan Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. ***********************************
    $34k-56k yearly est. Auto-Apply 19d ago
  • CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082

    State of Florida 4.3company rating

    Technical support engineer job in Saint Augustine, FL

    Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082 Pay Plan: Career Service 60002082 Salary: Current Employees will be compensated in accordance with DCF salary policy. Total Compensation Estimator Tool Department of Children and Families Child Protective Field Support Analyst - Anticipated Vacancy Circuit 7 Internal Agency Only Current Employees will be compensated in accordance with DCF salary policy. The primary focus of the Field Support Analyst will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the FSA will request and review any records pertinent to the assessment of the family. The FSA will be co-located with Investigative staff to support Child Protective Investigators, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. DUTIES AND RESPONSIBLITIES: The CPI Field Support Analyst will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff: * Provides support and assistance in coordinating referrals, appointments, record retrieval etc. * Pre-Commencement consultations and review of prior FSFN and Law Enforcement records. * Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc. * Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to. * In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models. * High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured. * Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS * Coordinates OTI/OTI transfer requests. * Coordinates Subject Matter Experts to assist CPI in decision making KNOWLEDGE, SKILLS, AND ABILITIES: The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized, can multi-task, will assist in coordination and follow up on multiple activities. The candidate must have the ability to create and enhance relationships with partners and stakeholders to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, CCWIS, MS Suite, Word and Excel to ensure that data is collected and analyzed on a consistent basis. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $29k-39k yearly est. 17d ago
  • Avecto Administrator / IT Administrator

    International Technologies Inc. 4.2company rating

    Technical support engineer job in Jacksonville, FL

    Provides leadership to technical systems support projects within a technology organization. Participates in the development of technical support strategies and plans Acts as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution Provides technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services Oversees the creation of diagnostic, simulation and other tools to maintain, troubleshoot and/or restore service or data to systems Leads support projects and migrations from development to production, upgrades, installations and/or configurations Leads efforts to troubleshoot network, hardware and software issues and coordinates resolution with users, vendors and internal service groups Assures quality, security and compliance requirements are met for supported areas Oversees creation of or updates to and testing of the business continuation plan Provides direction or guidance to less experienced staff This person will be responsible for deploys for a variety of finance applications, using Phire and other deployment tools Qualifications Deploys can happen early mornings, weekend, evenings so flexibility is a must 7+ years systems support analysis experience. Powershell scripts Endpoint encryption, antivirus, data backup, virtual servers, Windows 10, Mac OS, or any other specialized products Microsoft Windows Group Policy Administration Reporting utilizing Microsoft Excel Additional Information All your information will be kept confidential according to EEO guidelines. **Please let me know if you might someone to refer or if you are interested for the role. **Please reply with an updated copy of your resume and preferred time for a call. **You can call me back at ************. **For W2 basis
    $62k-78k yearly est. 1d ago
  • Technical Support Engineer

    Gehc

    Technical support engineer job in Jacksonville, FL

    SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $53k-78k yearly est. Auto-Apply 9d ago
  • IT Administrator

    Wing Group 3.9company rating

    Technical support engineer job in Jacksonville, FL

    WHO WE ARE The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. Across defense, marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most. From combat-ready rigid inflatable boats and inflatable structures to life-saving flotation devices and marine apparel, our products are engineered and tested to exceed the highest standards of safety, durability, and performance. With U.S. and Canadian-based manufacturing and a collaborative, hands-on culture, The Wing Group delivers purpose-built solutions for the world's toughest environments. Join us in advancing safety, performance, and innovation-on the water and beyond. WHAT WE ARE LOOKING FOR We are looking for a dynamic, motivated, responsible individual with both technical and people skills to join our team as an IT Administrator. You will be responsible for responding to tickets from users both locally and at remote offices. This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you'll be the one covering the needs of the local office and factory. This is not a work from home position. Being onsite to issue equipment and troubleshoot hardware in person is part of the job. As a multinational company with government contracts, having experience in a similar industry is an asset. Previous experience with M365 is a must. This is an extremely exciting time to be part of Mustang Survival and the Wing Group as we will be working through major upgrades to our IT systems, methodologies, and policies. There will be many opportunities for you to make a positive impact at the company WHAT WE OFFER Comprehensive benefits package, including health and dental coverage. A collaborative and supportive culture within a trusted, market-leading organization. Opportunities to make a meaningful impact by driving growth and innovation in a dynamic and evolving industry to save lives. WHAT WE ARE LOOKING FOR We are looking for a dynamic, motivated, responsible individual with both technical and people skills to join our team as an IT Administrator. You will be responsible for responding to tickets from users both locally and at remote offices. This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you'll be the one covering the needs of the local office and factory. This is not a work from home position. This is a full-time, in-office position at our Jacksonville headquarters. Being onsite to issue equipment and troubleshoot hardware in person is part of the job. As a multinational company with government contracts, having experience in a similar industry is an asset. Previous experience with M365 is a must. This is an extremely exciting time to be part of Mustang Survival and the Wing Group as we will be working through major upgrades to our IT systems, methodologies, and policies. There will be many opportunities for you to make a positive impact at the company. RESPONSIBILITIES Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Present equipment and policy training to staff and end users. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. Qualifications QUALIFICATIONS & REQUIREMENTS 1-2 years of Extensive Knowledge of IT best practices Experience with IT help desk ticketing systems Experience with M365, Azure AD and Federated identity concepts Experience with Windows in an Enterprise environment Experience with MacOS and iOS devices in an enterprise environment Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset Driver's license and access to a vehicle ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications ThreatLocker Experience Cybersecurity certifications NIST Cybersecurity Framework Experience Experience with Ubiquiti and Wi-Fi systems
    $44k-61k yearly est. 17d ago
  • IT Systems Engineer

    Nucleus Security

    Technical support engineer job in Jacksonville, FL

    Nucleus Security is seeking an IT Systems Engineer to join our team and help support our employees, corporate systems, and SaaS infrastructure. This role is critical to ensuring our team members are set up for success with the technology and services they need to do their jobs securely and effectively. The IT Systems Engineer will manage the provisioning and support of laptops, SaaS applications, and corporate IT systems while helping us maintain a secure and scalable IT environment. We are a fast-growing SaaS security company where performance is recognized, and sustainable working hours are encouraged. Nucleus believes work is people-when our people succeed, our company succeeds. What You Will Do Onboard and support new hires with laptops, accounts, and essential services. Manage SaaS systems, including Microsoft Entra ID (Azure AD), Atlassian, and other enterprise applications. Deploy and manage network solutions such as VPN, wireless access points, and firewalls. Administer and secure corporate devices (Windows and mac OS) through Intune, including app deployment and updates in the Intune Company Portal. Ensure compliance and security across all corporate IT systems in line with security team requirements. Troubleshoot technical issues across devices, applications, and services, escalating as needed. Collaborate with security and engineering teams to support cross-functional IT initiatives. Document IT processes and maintain an internal knowledge base for repeatable procedures. Desired Qualifications: 5+ years of IT experience in systems administration, IT engineering, or a similar role. Strong experience with Microsoft Intune for device and application management. Hands-on knowledge of Entra ID (Azure AD), SSO, and user lifecycle management. Experience administering SaaS platforms such as Atlassian, Google Workspace, Zoom, and Slack. Familiarity with networking concepts and solutions, including VPNs, wireless APs, and firewalls. Strong troubleshooting and problem-solving skills across Windows, mac OS, and SaaS environments. Knowledge of security best practices for identity, endpoint, and application management. Scripting experience with Python or PowerShell for automation and process improvement. Familiarity with VM hosting technology (VMware, Hyper-V, or similar). Excellent communication skills with the ability to support a distributed, remote-first workforce. Industry certifications (e.g., Microsoft, CompTIA, Cisco) are a plus. Why You Should Be Excited 100% company-paid health, dental, vision, life, and short-term disability insurance options Generous 401k contribution (not a match) Flexible PTO + 10 company holidays Equity in a high-growth, VC-backed startup Fantastic company culture Work on a truly unique, market-defining product Salary Range $70,000-$85,000 Additional Information At Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
    $70k-85k yearly Auto-Apply 60d+ ago
  • IT Help Desk Technician

    Iventure Solutions 3.7company rating

    Technical support engineer job in Jacksonville, FL

    Job DescriptionDescription Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service. Position OverviewWhat you'll be doing as an IT Help Desk Technician: Support Microsoft Windows desktop and server technologies Consult with clients and offer guidance on technology use and best-practices Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner Communicate the need for escalation promptly if you are unable to resolve the issue Provide fast and friendly tech support to end-users, IT managers, and C-level executives Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk Technician candidate if you have..... Bachelor's Degree, business related field preferred, or equivalent experience Minimum of 1 year experience working in a 50+ user Windows desktop/server environment Well-rounded Microsoft desktop technology experience and user support Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols Motivation and drive to develop yourself personally and professionally Strong communication skills both verbal and written Excellent customer service skills Perks of working here as an IT Help Desk Technician: WFH Flexibility Focus on Work/Life Balance We match 4% on your 401K Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year Comprehensive benefits package which includes paid life insurance and paid long term disability Peerfit membership - providing free access to many local gyms and studios Paid Maternity, Paternity and foster leave Quarterly employee/family outings Career Path road mapping $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team Real Culture initiatives and recognition, not just pizza parties 360 degree feedback. You talk, we listen. Mileage reimbursement Super cool technology - virtual lab, paid certifications and training days iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values Additional Information: Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel. Smoking is prohibited at all client sites and iVenture offices
    $41k-67k yearly est. 7d ago
  • IT Support Specialist-Copy

    Awesome Demo Account

    Technical support engineer job in Jacksonville, FL

    Company Name in Bold and Italic is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area: Project Manager Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following: Facilitates the definition of project scope, goals and deliverables. Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed. Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases. Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met. Identifies potential obstacles/concerns and minimizes risk on project(s). Understands division financial goals and performance objectives; capable of conducting financial analysis of projects. Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully. Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs. Provides supervision and guidance, as necessary, to project resources. Provides project evaluations, assessments and lessons learned along with results. Coordinates project activities with requirements of government regulatory or other governmental agencies. Qualifications: Bachelor's degree in related field; BS preferred. 4+ years related experience and/or training. Knowledge of theoretical and practical aspects of project management. Experience with MS Project. Experience in managing people, risk management and change management. Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.). Preferred Skills: Experience applying Lean principles preferred. Accredited Green Belt and/or Black Belt Certifications preferred. PMP Certification preferred. Benefits: Nortech Systems, Inc. offers its employees: 401(k) program with Company match. Health, dental and vision insurance is available to all employees working 32 hours per week or more. Life insurance. Paid Time Off (PTO) and paid holidays for full-time employees. Employee Assistance Program (EAP). And much more!
    $34k-56k yearly est. 60d+ ago
  • CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082

    State of Florida 4.3company rating

    Technical support engineer job in Palatka, FL

    Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082 Pay Plan: Career Service 60002082 Salary: Current Employees will be compensated in accordance with DCF salary policy. Total Compensation Estimator Tool Department of Children and Families Child Protective Field Support Analyst - Anticipated Vacancy Circuit 7 Internal Agency Only Current Employees will be compensated in accordance with DCF salary policy. The primary focus of the Field Support Analyst will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the FSA will request and review any records pertinent to the assessment of the family. The FSA will be co-located with Investigative staff to support Child Protective Investigators, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. DUTIES AND RESPONSIBLITIES: The CPI Field Support Analyst will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff: * Provides support and assistance in coordinating referrals, appointments, record retrieval etc. * Pre-Commencement consultations and review of prior FSFN and Law Enforcement records. * Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc. * Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to. * In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models. * High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured. * Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS * Coordinates OTI/OTI transfer requests. * Coordinates Subject Matter Experts to assist CPI in decision making KNOWLEDGE, SKILLS, AND ABILITIES: The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized, can multi-task, will assist in coordination and follow up on multiple activities. The candidate must have the ability to create and enhance relationships with partners and stakeholders to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, CCWIS, MS Suite, Word and Excel to ensure that data is collected and analyzed on a consistent basis. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $29k-39k yearly est. 17d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Jacksonville, FL

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $47k-70k yearly est. 21d ago
  • Avecto Administrator / IT Administrator

    INT Technologies 4.2company rating

    Technical support engineer job in Jacksonville, FL

    Provides leadership to technical systems support projects within a technology organization. Participates in the development of technical support strategies and plans Acts as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution Provides technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services Oversees the creation of diagnostic, simulation and other tools to maintain, troubleshoot and/or restore service or data to systems Leads support projects and migrations from development to production, upgrades, installations and/or configurations Leads efforts to troubleshoot network, hardware and software issues and coordinates resolution with users, vendors and internal service groups Assures quality, security and compliance requirements are met for supported areas Oversees creation of or updates to and testing of the business continuation plan Provides direction or guidance to less experienced staff This person will be responsible for deploys for a variety of finance applications, using Phire and other deployment tools Qualifications Deploys can happen early mornings, weekend, evenings so flexibility is a must 7+ years systems support analysis experience. Powershell scripts Endpoint encryption, antivirus, data backup, virtual servers, Windows 10, Mac OS, or any other specialized products Microsoft Windows Group Policy Administration Reporting utilizing Microsoft Excel Additional Information All your information will be kept confidential according to EEO guidelines. **Please let me know if you might someone to refer or if you are interested for the role. **Please reply with an updated copy of your resume and preferred time for a call. **You can call me back at ************. **For W2 basis
    $62k-78k yearly est. 60d+ ago
  • IT Administrator II

    Wing Group 3.9company rating

    Technical support engineer job in Jacksonville, FL

    WHO WE ARE: For over 30 years, Wing Inflatables has built a reputation for delivering high-performance inflatable solutions to those who rely on safety and durability-rescue workers, Coast Guard teams, Navy SEALs, rafting guides, and kayakers. Our mission is to support professionals and adventurers alike with equipment that performs with lightweight speed, agility, and confidence on the water. JOB PURPOSE: As an IT Administrator II, you will play a key role in supporting the technological needs of our local office and factory. This is a full-time, in-office position at our Jacksonville, Florida location - it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team. STRUCTURE: This position reports to the Manager, IT Applications & Infrastructure and does not have direct reports. Qualifications RESPONSIBILITY Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Present equipment and policy training to staff and end users. Plans, develop and implements recovery and backup procedures. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. REQUIREMENTS 1-2 years experience with M365, Entra and Federated identity concepts 1-2 years' experience with Windows in an Enterprise environment 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V The ability to travel to all the locations that we operate in Must be a U.S. citizen, permanent resident (Green Card holder), or a "protected person" under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations. Criminal Record Check ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications Cybersecurity certifications
    $44k-61k yearly est. 17d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Jacksonville, FL?

The average technical support engineer in Jacksonville, FL earns between $44,000 and $93,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Jacksonville, FL

$64,000

What are the biggest employers of Technical Support Engineers in Jacksonville, FL?

The biggest employers of Technical Support Engineers in Jacksonville, FL are:
  1. GE Healthcare Holdings Inc.
  2. Gehc
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