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Become A Technical Support Engineer

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Working As A Technical Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $70,346

    Average Salary

What Does A Technical Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Technical Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Technical Support Engineer jobs

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Technical Support Engineer Career Paths

Technical Support Engineer
Test Engineer Network Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Software Engineer Information Technology Project Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Software Engineer Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Engineer Senior Systems Engineer Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Systems Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Quality Assurance Engineer Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Quality Assurance Engineer Senior Software Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Project Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Senior Systems Engineer Systems Administrator Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Manager Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Project Manager Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Customer Engineer 4.8 years
Service Engineer 3.4 years
LAN Administrator 3.3 years
Computer Analyst 3.3 years
Network Operator 3.3 years
MIS Administrator 3.2 years
Engineer 3.2 years
LAN Engineer 3.2 years
Systems Engineer 3.2 years
Systems Support 3.1 years
Network Technician 3.1 years
Network Engineer 3.1 years
PC Support Analyst 3.0 years
Computer Engineer 3.0 years
Computer Networker 2.9 years
Technical Analyst 2.8 years
Technical Expert 2.8 years
Lan/Wan Engineer 2.7 years
Solutions Engineer 2.7 years
Support Lead 2.7 years
Desktop Engineer 2.6 years
Helpdesk Lead 2.5 years
Network Consultant 2.4 years
Support Specialist 2.3 years
Support Analyst 2.3 years
Server Technician 2.1 years
Support 2.0 years
Support Associate 2.0 years
Help Desk Engineer 1.8 years
Network Assistant 1.7 years
NOC Engineer 1.7 years
Migration Engineer 1.1 years
Network Internship 0.6 years
Top Employers Before
Technician 3.0%
Internship 2.8%
Engineer 2.6%
Top Employers After
Consultant 4.8%
Engineer 3.6%

Technical Support Engineer Demographics

Gender

Male

79.5%

Female

17.6%

Unknown

2.9%
Ethnicity

White

69.2%

Asian

14.7%

Hispanic or Latino

11.0%

Unknown

4.1%

Black or African American

1.0%
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Languages Spoken

Spanish

32.9%

French

10.6%

Carrier

7.3%

Portuguese

7.1%

Chinese

6.3%

German

5.5%

Japanese

5.3%

Mandarin

4.9%

Arabic

4.9%

Italian

3.0%

Russian

2.0%

Filipino

2.0%

Hindi

1.8%

Dutch

1.2%

Korean

1.2%

Cantonese

1.2%

Cheyenne

0.8%

Tagalog

0.8%

Hebrew

0.8%

Romanian

0.6%
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Technical Support Engineer Education

Schools

University of Phoenix

19.6%

San Jose State University

8.5%

Northeastern University

7.7%

University of Massachusetts - Lowell

5.6%

Wichita State University

5.3%

More Tech Institute

4.6%

Western Governors University

4.2%

Strayer University

4.1%

Southern New Hampshire University

3.9%

Rochester Institute of Technology

3.9%

University of Houston

3.6%

Utah Valley University

3.4%

Boston University

3.4%

Pennsylvania State University

3.4%

Purdue University

3.4%

George Mason University

3.3%

Community College of the Air Force

3.2%

American InterContinental University

3.1%

San Francisco State University

2.9%

Brigham Young University

2.9%
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Majors

Computer Science

16.5%

Electrical Engineering

14.5%

Business

12.2%

Information Technology

9.7%

Computer Information Systems

9.7%

Computer Networking

6.0%

Computer Engineering

4.4%

Electrical Engineering Technology

3.8%

Management Information Systems

3.0%

Information Systems

2.8%

Mechanical Engineering

2.6%

Management

2.6%

Engineering

2.1%

Project Management

1.8%

Communication

1.6%

Computer Applications

1.4%

Education

1.4%

Computer Technical Support

1.3%

Environmental Control Technologies/Technicians

1.3%

Psychology

1.2%
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Degrees

Bachelors

42.3%

Other

19.5%

Masters

18.4%

Associate

12.7%

Certificate

4.5%

Diploma

1.5%

Doctorate

1.0%

License

0.1%
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Job type you want
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Internship
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Real Technical Support Engineer Salaries

Job Title Company Location Start Date Salary
Principal Technical Support Engineer Hortonworks, Inc. Santa Clara, CA Aug 13, 2016 $140,000
Technical Support Engineer Databricks, Inc. San Francisco, CA Apr 04, 2016 $140,000 -
$150,000
Technical Support Engineer Brocade Communications Systems, Inc. San Jose, CA Jun 10, 2016 $138,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Feb 19, 2016 $137,000
Technical Support Engineer Intel Corporation Hillsboro, OR Jan 27, 2016 $135,408 -
$187,956
Technical Support Engineer Pure Storage, Inc. Mountain View, CA Nov 07, 2016 $135,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Mar 21, 2016 $135,000
Technical Support Engineer Brocade Communications Systems, Inc. San Jose, CA Oct 12, 2015 $135,000
Technical Support Engineering Staff Juniper Networks (Us), Inc. Sunnyvale, CA Apr 05, 2016 $135,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Mar 18, 2016 $133,120
Technical Support Engineer Hortonworks, Inc. Palo Alto, CA Jan 28, 2016 $132,038
Technical Support Engineer Pure Storage, Inc. Mountain View, CA Jan 05, 2016 $132,000
Technical Support Engineer Juniper Networks (Us), Inc. Westford, MA Jul 12, 2015 $132,000
Tech Support Engineer V (Technical Resolution Manager Role) EMC Corporation Santa Clara, CA Mar 26, 2015 $97,750 -
$132,150
Technical Support Engineer Snaplogic, Inc. San Mateo, CA Jan 05, 2015 $97,500
Software Technical Support Engineer Seismic Software, Inc. Solana Beach, CA Mar 22, 2016 $97,500
Technical/Operations Support Engineer Mitel Mobility Inc. Richardson, TX Mar 09, 2016 $97,335
Technical/Operations Support Engineer Mitel (Delaware) Inc. Richardson, TX Oct 19, 2016 $97,335
Technical Support Engineer Lam Research Corporation Tualatin, OR Sep 01, 2015 $97,292
Technical Support Engineer Lam Research Corporation Tualatin, OR Oct 01, 2015 $97,292
Technical Support Engineer Informatica Corporation Naperville, IL Apr 22, 2015 $79,900
Technical Support Engineer Informatica LLC Austin, TX Apr 08, 2016 $79,750
Technical Support Engineer Juniper Networks (Us), Inc. Herndon, VA Aug 23, 2016 $79,726 -
$250,000
Technical Support Engineer Palo Alto Networks, Inc. Plano, TX Jan 28, 2016 $79,490
Technical Support Engineers Nokia Solutions and Networks Us LLC Irving, TX Nov 19, 2015 $79,428
Technical Support Engineer Ericsson Inc. Atlanta, GA Oct 17, 2016 $79,394 -
$123,177

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Top Skills for A Technical Support Engineer

TechnicalSupportHardwareIssuesCustomerServiceRemoteAccessTroubleshootSupportEngineerDatabaseWebEmailSQLServerDesktopSupportPCUnixActiveDirectoryLinuxStorageSetupTechnicalIssuesCustomerIssuesInternet

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Top Technical Support Engineer Skills

  1. Technical Support
  2. Hardware Issues
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to manage daily technical support operations while serving as liaison between management and engineers on operational issues.
  • Team Collaboration in a group setting to discuss new issues with current software and hardware issues.
  • Maintained communications with customers during the problem resolution process, utilized superior customer service skills.
  • Trouble shoot devices attached to AT&T's network through remote access: cell phones, laptops and micro cells.
  • Work directly with customers, and connect directly to customer production systems to troubleshoot and resolve their issues.

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