Log In

Log In to Save

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Technical Support Engineer

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Technical Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $70,346

    Average Salary

What Does A Technical Support Engineer Do

A Technical Support Engineer provides technical support both to internal and external customers across the company. They provide external support via telephone and email, network support, and general configuration of software.

How To Become A Technical Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

Show More

Show Less

22 Technical Support Engineer jobs

Ascent
Ashburn, VA
Technical support analyst mid

$64,000 Estimated

Global Channel Management
Ashburn, VA
Technical Support Analyst

$64,000 Estimated

Ascent
Ashburn, VA
Technical Support Analyst - Mid

$64,000 Estimated

Verizon Communications
Ashburn, VA
Video Application Support Engineer

$70,000 Estimated

Digital Realty
Ashburn, VA
Engineer II

$66,000 Estimated

Verizon
Ashburn, VA
Principal Engineer

$110,000 Estimated

Globa Channel Management, Inc.
Ashburn, VA
NOC Engineer

$97,020 Estimated

Verizon
Ashburn, VA
Security Engineer

$80,040 Estimated

Verizon
Ashburn, VA
Network operations engineer

$65,466 Estimated

Verizon
Ashburn, VA
Network Operations Engineer

$65,466 Estimated

Verizon
Ashburn, VA
Network Operations Engineer

$65,466 Estimated

Unisys
Ashburn, VA
Datacenter Resident Engineer

$92,882 Estimated

Scality
Ashburn, VA
Customer Solutions Engineer

$104,300 Estimated

Verizon
Ashburn, VA
Principal network engineer

$117,933 Estimated

Verizon
Ashburn, VA
Senior Network Engineer

$90,000 Estimated

Pae, Inc.
Ashburn, VA
Lead Consultant, Technical Litigation Support / Litigation Support Ana

$88,259 Estimated

Global Channel Management, Inc.
Ashburn, VA
Network Security Engineer

$73,500 Estimated

Facebook
Ashburn, VA
Data Center Engineer, Plan & Build

$97,020 Estimated

Verizon
Ashburn, VA
Senior System and Virtualization Engineer

$94,557 Estimated

Zillion Technologies
Ashburn, VA
System administrator (Tools Application Support Engineer)

$79,726 Estimated

Add To My Jobs

Real Technical Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Technical Support Engineer-Data Services General Electric Company San Ramon, CA Apr 27, 2015 $145,000 -
$155,000
Senior Technical Support Engineer MAPR Technologies, Inc. San Jose, CA Apr 02, 2016 $142,008
Principal Technical Support Engineer Hortonworks, Inc. Santa Clara, CA Aug 13, 2016 $140,000
Technical Support Engineer Databricks, Inc. San Francisco, CA Apr 04, 2016 $140,000 -
$150,000
Senior Technical Support Engineer General Electric Company San Ramon, CA May 31, 2016 $140,000
Technical Support Engineer Brocade Communications Systems, Inc. San Jose, CA Jun 10, 2016 $138,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Feb 19, 2016 $137,000
Technical Support Engineer SR. Staff Juniper Networks (Us), Inc. Herndon, VA Sep 04, 2015 $135,585
Technical Support Engineer Intel Corporation Hillsboro, OR Jan 27, 2016 $135,408 -
$187,956
Technical Support Engineering Staff Juniper Networks (Us), Inc. Sunnyvale, CA Apr 05, 2016 $135,000
Show More

Top Skills for A Technical Support Engineer

TechnicalSupportHardwareIssuesCustomerServiceRemoteAccessTroubleshootSupportEngineerDatabaseWebEmailSQLServerDesktopSupportPCUnixActiveDirectoryLinuxStorageSetupTechnicalIssuesCustomerIssuesInternet

Show More

Top Technical Support Engineer Skills

  1. Technical Support
  2. Hardware Issues
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to manage daily technical support operations while serving as liaison between management and engineers on operational issues.
  • Team Collaboration in a group setting to discuss new issues with current software and hardware issues.
  • Maintained communications with customers during the problem resolution process, utilized superior customer service skills.
  • Trouble shoot devices attached to AT&T's network through remote access: cell phones, laptops and micro cells.
  • Work directly with customers, and connect directly to customer production systems to troubleshoot and resolve their issues.

Top Technical Support Engineer Employers

What Kind Of Companies Hire a Technical Support Engineer

  1. Symantec Corporation
  2. Netapp
  3. EMC Corporation
  4. Vmware
  5. Convergys
  6. Hewlett Packard
  7. Oracle Corporation
  8. Ericsson
  9. Raytheon
  10. Amazon
What type of job are your looking for?
Full Time
Part Time
Internship
Temporary

Technical Support Engineer Videos

9 Salary for Cisco Engineers

Network Engineer: Expectations vs Reality

A Day in The Life - Technical Sales Engineer