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Become A Technical Support Engineer

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Working As A Technical Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $70,346

    Average Salary

What Does A Technical Support Engineer Do

A Technical Support Engineer provides technical support both to internal and external customers across the company. They provide external support via telephone and email, network support, and general configuration of software.

How To Become A Technical Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Technical Support Engineer jobs

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Technical Support Engineer Career Paths

Technical Support Engineer
Test Engineer Network Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Software Engineer Information Technology Project Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Software Engineer Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Engineer Senior Systems Engineer Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Systems Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Quality Assurance Engineer Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Quality Assurance Engineer Senior Software Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Project Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Senior Systems Engineer Systems Administrator Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Manager Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Project Manager Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Technical Support Engineer Demographics

Gender

  • Male

    79.5%
  • Female

    17.6%
  • Unknown

    2.9%

Ethnicity

  • White

    69.2%
  • Asian

    14.7%
  • Hispanic or Latino

    11.0%
  • Unknown

    4.1%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    32.9%
  • French

    10.6%
  • Carrier

    7.3%
  • Portuguese

    7.1%
  • Chinese

    6.3%
  • German

    5.5%
  • Japanese

    5.3%
  • Mandarin

    4.9%
  • Arabic

    4.9%
  • Italian

    3.0%
  • Russian

    2.0%
  • Filipino

    2.0%
  • Hindi

    1.8%
  • Dutch

    1.2%
  • Korean

    1.2%
  • Cantonese

    1.2%
  • Cheyenne

    0.8%
  • Tagalog

    0.8%
  • Hebrew

    0.8%
  • Romanian

    0.6%
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Technical Support Engineer

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Technical Support Engineer Education

Technical Support Engineer

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Real Technical Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Technical Support Engineer-Data Services General Electric Company San Ramon, CA Apr 27, 2015 $145,000 -
$155,000
Senior Technical Support Engineer MAPR Technologies, Inc. San Jose, CA Apr 02, 2016 $142,008
Principal Technical Support Engineer Hortonworks, Inc. Santa Clara, CA Aug 13, 2016 $140,000
Technical Support Engineer Databricks, Inc. San Francisco, CA Apr 04, 2016 $140,000 -
$150,000
Senior Technical Support Engineer General Electric Company San Ramon, CA May 31, 2016 $140,000
Technical Support Engineer Brocade Communications Systems, Inc. San Jose, CA Jun 10, 2016 $138,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Feb 19, 2016 $137,000
Technical Support Engineer SR. Staff Juniper Networks (Us), Inc. Herndon, VA Sep 04, 2015 $135,585
Technical Support Engineer Intel Corporation Hillsboro, OR Jan 27, 2016 $135,408 -
$187,956
Senior Technical Support Engineer Tintri, Inc. Mountain View, CA Apr 10, 2015 $135,000
Technical Support Engineering Staff Juniper Networks (Us), Inc. Sunnyvale, CA Apr 05, 2016 $135,000
Technical Support Engineer Juniper Networks (Us), Inc. Sunnyvale, CA Mar 21, 2016 $135,000
Technical Support Engineer Palo Alto Networks, Inc. Plano, TX Oct 28, 2016 $99,400
Technical Support Engineer Palo Alto Networks, Inc. Plano, TX Jul 29, 2016 $99,400
Senior Technical Support Engineer McAfee, Inc. Plano, TX Aug 27, 2015 $98,904
Technical Support Engineer IV EMC Corporation Hopkinton, MA Mar 19, 2016 $98,883 -
$117,000
SR. Technical Support Engineer Itron, Inc. San Diego, CA Oct 31, 2016 $98,842
Developer Technical Support Engineer Salesforce.Com, Inc. Hillsboro, OR Aug 15, 2015 $98,610
Staff Technical Support Engineer Arris Solutions, Inc. Santa Clara, CA Sep 20, 2016 $98,523 -
$165,000
SR. Technical Support Engineer Spidercloud Wireless, Inc. Milpitas, CA Dec 27, 2016 $98,523
Technical Support Engineer II Zonare Medical Systems, Inc. Mountain View, CA Mar 15, 2015 $82,077
Technical Support Engineer Park Systems, Inc. Santa Clara, CA Jan 11, 2016 $82,000 -
$88,000
Senior Technical Support Engineer SAHI Softtech, Inc. San Ramon, CA Apr 01, 2016 $82,000
Technical Support Engineer Nokia Networks Us Son LLC Bothell, WA Feb 09, 2016 $82,000
Technical Support Engineer Nokia Networks Us Son LLC Bothell, WA Jul 26, 2016 $82,000
Technical Support Engineer Palo Alto Networks, Inc. Plano, TX Sep 29, 2016 $82,000
Senior Technical Support Engineer PTC Inc. Irving, TX Jan 06, 2016 $81,952
Principal Technical Support Engineer IXIA Calabasas, CA Jan 09, 2016 $81,952

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Top Skills for A Technical Support Engineer

TechnicalSupportHardwareIssuesCustomerServiceRemoteAccessTroubleshootSupportEngineerDatabaseWebEmailSQLServerDesktopSupportPCUnixActiveDirectoryLinuxStorageSetupTechnicalIssuesCustomerIssuesInternet

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Top Technical Support Engineer Skills

  1. Technical Support
  2. Hardware Issues
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to manage daily technical support operations while serving as liaison between management and engineers on operational issues.
  • Team Collaboration in a group setting to discuss new issues with current software and hardware issues.
  • Maintained communications with customers during the problem resolution process, utilized superior customer service skills.
  • Trouble shoot devices attached to AT&T's network through remote access: cell phones, laptops and micro cells.
  • Work directly with customers, and connect directly to customer production systems to troubleshoot and resolve their issues.

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