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Working as a Technical Support Engineer

There is more than meets the eye when it comes to being a technical support engineer. For example, did you know that they make an average of $39.0 an hour? That's $81,129 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Engineer Do

There are certain skills that many technical support engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.

When it comes to the most important skills required to be a technical support engineer, we found that a lot of resumes listed 19.5% of technical support engineers included technical support, while 11.6% of resumes included customer service, and 10.2% of resumes included support engineer. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support engineer job title. But what industry to start with? Most technical support engineers actually find jobs in the technology and retail industries.

How To Become a Technical Support Engineer

If you're interested in becoming a technical support engineer, one of the first things to consider is how much education you need. We've determined that 48.9% of technical support engineers have a bachelor's degree. In terms of higher education levels, we found that 19.2% of technical support engineers have master's degrees. Even though most technical support engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support engineer. When we researched the most common majors for a technical support engineer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on technical support engineer resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a technical support engineer. In fact, many technical support engineer jobs require experience in a role such as technical support specialist. Meanwhile, many technical support engineers also have previous career experience in roles such as systems administrator or field service technician.

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Average Salary$81,129
Job Growth Rate10%

Technical Support Engineer Jobs

Technical Support Engineer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Engineer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Engineer Resume

At Zippia, we went through countless Technical Support Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Technical Support Engineer Career Paths

Top Careers Before Technical Support Engineer

Top Careers After Technical Support Engineer

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Engineer

Technical Support Engineers in America make an average salary of $81,129 per year or $39 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $61,000 per year.
Average Salary
$81,129

Best Paying Cities

Average Salary
Salary Range93k - 126k$109k$108,858
Salary Range80k - 117k$97k$96,863
Salary Range69k - 96k$82k$81,936
Salary Range67k - 98k$82k$81,633
Salary Range66k - 95k$80k$79,535
Salary Range65k - 89k$77k$76,864
$54k
$126k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Client IT Support Engineer
Client IT Support Engineer
Latitude, Inc.
Latitude, Inc.
10/21/2020
10/21/2020
$75,00010/21/2020
$75,000
IT Support/Support Engineer/Mac/Jamf
IT Support/Support Engineer/Mac/Jamf
Management Decisions, Inc.
Management Decisions, Inc.
10/20/2020
10/20/2020
$73,04510/20/2020
$73,045
IT Support Engineer-Analyst
IT Support Engineer-Analyst
Randstad
Randstad
10/17/2020
10/17/2020
$112,55210/17/2020
$112,552
Technical Support Engineer
Technical Support Engineer
Robert Half
Robert Half
10/14/2020
10/14/2020
$60,00010/14/2020
$60,000
IT Support Engineer
IT Support Engineer
United States Courts
United States Courts
09/29/2020
09/29/2020
$51,09409/29/2020
$51,094
See More Recent Salaries

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Technical Support Engineer Demographics

Gender

male

77.0%

female

18.1%

unknown

4.8%

Ethnicity

White

62.3%

Asian

16.3%

Hispanic or Latino

9.7%

Foreign Languages Spoken

Spanish

35.6%

French

10.6%

Portuguese

7.4%
See More Demographics

Technical Support Engineer Education

Degrees

Bachelors

48.9%

Masters

19.2%

Associate

17.0%

Top Colleges for Technical Support Engineers

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. Western Carolina University

Cullowhee, NC

Tuition and fees
$3,926
Enrollment
9,835

5. Pennsylvania State University

University Park, PA

Tuition and fees
$18,454
Enrollment
40,108

6. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

7. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

8. California State University - Long Beach

Long Beach, CA

Tuition and fees
$6,798
Enrollment
31,503

9. Harvard University

Cambridge, MA

Tuition and fees
$50,420
Enrollment
7,582

10. Duke University

Durham, NC

Tuition and fees
$55,695
Enrollment
6,596
See More Education Info

Entry Level Jobs For Becoming A Technical Support Engineer

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.5% of technical support engineers listed technical support on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Technical Support Engineer

Some places are better than others when it comes to starting a career as a technical support engineer. The best states for people in this position are Alaska, Washington, Oregon, and California. Technical support engineers make the most in Alaska with an average salary of $137,846. Whereas in Washington and Oregon, they would average $107,329 and $91,441, respectively. While technical support engineers would only make an average of $88,697 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Technical Support Engineer Jobs:
108
Highest 10% Earn:
$151,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Technical Support Engineer Jobs:
1,452
Highest 10% Earn:
$143,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Technical Support Engineer Jobs:
697
Highest 10% Earn:
$135,000
Location Quotient:
1.84
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Technical Support Engineer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a technical support engineer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless technical support engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Technical Support Engineer Resume

At Zippia, we went through countless technical support engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Technical Support Engineer Employers

1. Juniper Networks
4.8
Avg. Salary: 
$111,774
Technical Support Engineers Hired: 
314+
2. NetApp
4.8
Avg. Salary: 
$103,398
Technical Support Engineers Hired: 
278+
3. Palo Alto Networks
4.9
Avg. Salary: 
$114,113
Technical Support Engineers Hired: 
225+
4. Symantec
4.7
Avg. Salary: 
$117,179
Technical Support Engineers Hired: 
223+
5. EMC
4.7
Avg. Salary: 
$48,624
Technical Support Engineers Hired: 
216+
6. The Answer Group
3.9
Avg. Salary: 
$48,464
Technical Support Engineers Hired: 
203+

Technical Support Engineer Videos

Recently Added Technical Support Engineer Jobs

Updated October 2, 2020