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Best technical support engineer certifications
Technical support engineer certifications allow job seekers to demonstrate their competency as an technical support engineer to employers. However, not all technical support engineer certifications provide the same value for job seekers.
The best certifications for a technical support engineer are Cisco Certified Network Associate (CCNA), Master Certified Electronics Technician (CETma), and CCNP Service Provider Operations (CCNP).
Below is a list of the best technical support engineer certifications. Obtaining an technical support engineer certification will give you a leg up when you apply for jobs and increase your potential salary.
16 best certifications for technical support engineers
| Rank | Technical support engineer certification | Organization |
|---|---|---|
| 1 | Cisco Certified Network Associate (CCNA) | Global Knowle... |
| 2 | Master Certified Electronics Technician (CETma) | ETA |
| 3 | CCNP Service Provider Operations (CCNP) | Cisco |
| 4 | Cisco Certified Entry Networking Technician (CCENT) | Cisco |
| 5 | Certified Network Computer Technician (CNCT) | ETA |
| 6 | Software Engineering Master Certification (SEMC) | IEEE |
| 7 | Microsoft Certified Systems Engineer (MCSE) | Global Knowle... |
| 8 | Dell Certified Systems Expert (DCSE) | Dell Inc. |
| 9 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
| 10 | Engineer In Training Certification (EIT) | NCEES |
| 11 | Emergency Medical Technician (EMT) | NREMT |
| 12 | Red Hat Certified Engineer (RHCE) | RH |
| 13 | Certified Technical Professional (CTP) | ATMAE |
| 14 | EMC Proven Professional Certification (EMC) | DELEMC |
| 15 | Certified Pharmacy Technician (CPhT) | PTCB |
| 16 | MCTS: Windows Vista - Configuration | Global Knowle... |
16 best technical support engineer certifications
1. Cisco Certified Network Associate (CCNA)
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
3. CCNP Service Provider Operations (CCNP)
The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Cisco Certified Entry Networking Technician (CCENT)
The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. Candidates should have the knowledge and skill to install, operate and troubleshoot a small enterprise branch network, including basic network security. CCENT certification is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
6. Software Engineering Master Certification (SEMC)
This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Microsoft Certified Systems Engineer (MCSE)
Global Knowledge can get you on your way to your MCSE! Global Knowledge will help you create a development track suitable to your job responsibilities and career advancement goals. Our real-world training will provide you with the knowledge needed to obtain your MCSE certification.This certification includes the following tracks: Microsoft 2003 MCSE Boot Camp, Microsoft Windows 2003 MCSE Upgrade Boot Camp, MCSE: Messaging Specialization, and Windows 2003 MCSE.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
8. Dell Certified Systems Expert (DCSE)
Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
9. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
10. Engineer In Training Certification (EIT)
The EIT Certification, which is formally known as the Engineer In Training Certification, is simply a document, a number, granted by the individual’s state engineering board after they pass the Engineer In Training Exam. The Engineer in Training Exam (EIT Exam) is the first of two exams you will take as you move towards obtaining your Professional Engineering License (PE). This exam, which you may also hear referred to as the Fundamentals of Engineering exam (FE Exam), is developed and administered in all states (and a number of locations outside the US) by the National Council of Examiners for Engineering and Surveying (NCEES). The FE Exam is offered to eligible students year-round in four different testing windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? No
11. Emergency Medical Technician (EMT)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
12. Red Hat Certified Engineer (RHCE)
A Red Hat® Certified Engineer (RHCE®) is a Red Hat Certified System Administrator (RHCSA) who possesses the additional skills, knowledge, and abilities required of a senior system administrator responsible for Red Hat Enterprise Linux® systems.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
13. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
14. EMC Proven Professional Certification (EMC)
EMC Proven Professional is the premier certification program in the information storage and management industry. It offers a role-based series of courses and exams that covers the full range of EMC's hardware, software, and solutions. EMC Proven Professional features three levels of recognition to differentiate the knowledge and skills of certified professionals as they advance their expertise. Each level is achieved by passing a proctored exam.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
15. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
16. MCTS: Windows Vista - Configuration
The Microsoft Certified Technology Specialist (MCTS) certifications enable professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies.The MCTS: Windows Vista, Configuration certification is designed to validate the knowledge and skills necessary to understand the functions and features of Windows Vista and to troubleshoot network-connectivity and applications issues.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
What is the best certification for a technical support engineer?
The best technical support engineer certification is Cisco Certified Network Associate (CCNA). The Cisco Certified Network Associate (CCNA) is awarded by the Global Knowledge.
Here's a bit more background on how to obtain this technical support engineer certification:
- To become a certified Cisco Certified Network Associate (CCNA), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for technical support engineers?
The most in-demand technical support engineer certification is Cisco Certified Network Associate based on all active job postings. Having this technical support engineer certification will give you access to more technical support engineer jobs with higher salaries.
What certifications can impact a technical support engineer career and salary?
The Cisco Certified Network Professional certification will help you to secure a network engineer position, which will increase your pay and career trajectory. A network engineer's average salary is $75,181 whereas technical support engineers make an average salary of $85,716.
The most common combination of technical support engineer certifications include: Cisco Certified Network Associate (CCNA), Master Certified Electronics Technician (CETma), and CCNP Service Provider Operations (CCNP).
Online courses for technical support engineers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
5. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
6. Network Support Fundamentals
Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...
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8. Computer Hardware, Operating System and Networking
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9. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
10. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
11. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
12. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
13. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
14. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
15. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
16. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...
17. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
18. Linux Technical Interview Questions and Answers
Linux 15+ hours of practical technical interview questions, answers and explanations to Ace the Linux job interview 2020...
19. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
20. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...