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Top Technical Support Engineer Certifications For Your Career In 2021

Certifications can be a powerful tool to show employers you know your stuff. However, not all certifications are created equal.

We've compiled a list of the most common certifications for technical support engineers. Not only will obtaining these certifications give you a leg up for job hunting, they will also increase your overall value.

Most Common Certifications For Technical Support Engineer

We have compiled a detailed list of certifications for technical support engineers, along with certification requirements and information on how to earn them. This list is based on how often technical support engineers earned these certifications and how they typically list them in their resumes.

1. Security 5 Certification

The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.

The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
Certifying Organization
EC-Council
2. Cisco Certified Network Professional (CCNP)

With a CCNP, a network professional can install, configure, and troubleshoot local and wide area networks for enterprise organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN) and broadband technologies.

With a CCNP, a network professional can install, configure, and troubleshoot local and wide area networks for enterprise organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN) and broadband technologies.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 2 year(s)
Certifying Organization
Cisco Systems, Inc.
3. Master Certified Electronics Technician (CETma)

A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.

A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 1 year(s)
Certifying Organization
ETA International
4. Certified Network Computer Technician (CNCT)

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 4 year(s)
Certifying Organization
ETA International
5. Cisco Certified Network Associate Security (CCNA)

Cisco Certified Network Associate Security (CCNA Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats.

Cisco Certified Network Associate Security (CCNA Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? 
Certifying Organization
Cisco Systems, Inc.
6. Cisco Certified Entry Networking Technician (CCENT)

The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. Candidates should have the knowledge and skill to install, operate and troubleshoot a small enterprise branch network, including basic network security. CCENT certification is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.

The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. Candidates should have the knowledge and skill to install, operate and troubleshoot a small enterprise branch network, including basic network security. CCENT certification is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
Certifying Organization
Cisco Systems, Inc.
7. Pro: Windows Server 2008, Enterprise Administrator (MCITP)

The enterprise administrator is responsible for the overall Windows Server 2008 R2 environment and architecture. The enterprise administrator translates business goals into technology decisions and designs mid-range to long-term strategies.

The enterprise administrator is responsible for the overall Windows Server 2008 R2 environment and architecture. The enterprise administrator translates business goals into technology decisions and designs mid-range to long-term strategies.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? 
Certifying Organization
Microsoft Corporation
Course That Help You To Prepare For Certification
Windows Server 2008 R2: Hacking and Securing
udemy
4
(113)
8. Microsoft Certified Systems Engineer (MCSE)

Global Knowledge can get you on your way to your MCSE! Global Knowledge will help you create a development track suitable to your job responsibilities and career advancement goals. Our real-world training will provide you with the knowledge needed to obtain your MCSE certification.This certification includes the following tracks: Microsoft 2003 MCSE Boot Camp, Microsoft Windows 2003 MCSE Upgrade Boot Camp, MCSE: Messaging Specialization, and Windows 2003 MCSE.

Global Knowledge can get you on your way to your MCSE! Global Knowledge will help you create a development track suitable to your job responsibilities and career advancement goals. Our real-world training will provide you with the knowledge needed to obtain your MCSE certification.This certification includes the following tracks: Microsoft 2003 MCSE Boot Camp, Microsoft Windows 2003 MCSE Upgrade Boot Camp, MCSE: Messaging Specialization, and Windows 2003 MCSE.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? No
Certifying Organization
Global Knowledge
9. Software Engineering Master Certification (SEMC)

This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.

This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
Course That Help You To Prepare For Certification
Google Data Engineer Certification Practice Exams
udemy
4.6
(150)
10. HDI Support Center Analyst (HDI)

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 2 year(s)
Certifying Organization
HDI
11. Dell Certified Systems Expert (DCSE)

Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.

Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 1 year(s)
12. TS: Configuring Microsoft Windows Vista Client (MCTS)

Candidates for this certification: TS: Windows Vista, Configuring, should have at least one year of experience in the IT field. They typically provide phone support at the tier-1 or tier-2 level in a wide range of environments, including retail stores and the medium-sized organization or enterprise environment. Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.

Candidates for this certification: TS: Windows Vista, Configuring, should have at least one year of experience in the IT field. They typically provide phone support at the tier-1 or tier-2 level in a wide range of environments, including retail stores and the medium-sized organization or enterprise environment. Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? 
Certifying Organization
Microsoft Corporation
13. Microsoft Certified Desktop Support Technician (MCDST)

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? No
Certifying Organization
Microsoft Corporation
Course That Help You To Prepare For Certification
70-685: Enterprise Desktop Support Technician for Windows 7
udemy
4.5
(91)
14. Emergency Medical Technician (EMT)

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 2 year(s)
Certifying Organization
National Registry of Emergency...
15. Computer Service Technician (CST)

The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.

The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 4 year(s)
Certifying Website
Computer Service Technician
Certifying Organization
ETA International
16. Red Hat Certified Engineer (RHCE)

Red Hat courses from Global Knowledge help you prepare for the Red Hat Certified Engineer certification.

Red Hat courses from Global Knowledge help you prepare for the Red Hat Certified Engineer certification.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? No
Certifying Website
Red Hat Certified Engineer
Certifying Organization
Global Knowledge
Course That Help You To Prepare For Certification
Ermin Kreponic's Course for CentOS and Red Hat Linux - RHCSA
udemy
4.3
(3,044)
17. Certified Chemical Engineer (CCE)

The purpose of the certification program is to recognize chemists and chemical engineers who have a certain basic level of education and/or experience and who have participated in professional career development and continuing education during the immediate past one to three years.

The purpose of the certification program is to recognize chemists and chemical engineers who have a certain basic level of education and/or experience and who have participated in professional career development and continuing education during the immediate past one to three years.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
18. Master Telecommunications Engineer (NCE)

Telecommunications certification is applicable to professionals involved in the science and practice of communications by electromagnetic means. Telecommunications is defined as the science and technology of communication (as opposed to processing of information) at a distance by electronic transmission of impulses, such as by telegraph, cable, telephone, radio, or television.

Telecommunications certification is applicable to professionals involved in the science and practice of communications by electromagnetic means. Telecommunications is defined as the science and technology of communication (as opposed to processing of information) at a distance by electronic transmission of impulses, such as by telegraph, cable, telephone, radio, or television.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 1 year(s)

Technical Support Engineer Jobs You Might Like

Technical Support Engineer Jobs

What is the best certification for a Technical Support Engineer?

The Cisco Certified Network Professional (CCNP) certification is most common among technical support engineers. This certification is awarded by the Cisco Systems, Inc. this certification tests for knowledge about the use of proprietary software or hardware products. It is used primarily for computer-related companies. To become a certified technical support engineer with Cisco Certified Network Professional (CCNP), you need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.

What are Some of the Most In-Demand Certifications?

We analyzed online job postings to determine the most commonly asked-for certifications. The most popular certification requirement is Cisco Certified Entry Networking Technician. By holding this certification, you will gain a more-competitive resume that will look impressive to potential employers.

What Certifications Can Impact a Technical Support Engineer Career and Salary?

Technical support engineers are most often promoted to a network engineer position. A network engineer average salary is $75,181 whereas technical support engineers make an average salary of $77,034. The Cisco Certified Network Professional certification could help you to get a network engineer position in your career path.

Technical support engineers are most likely to hold a combination of the following certifications: Cisco Certified Network Professional (CCNP), Master Certified Electronics Technician (CETma), and Certified Network Computer Technician (CNCT).

Most Popular Certifications by Industries

Senior And Mid Level Jobs For Technical Support Engineer

online courses for Technical Support Engineers that you may like

If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.

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Technical Support Fundamentals
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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Are you in a technical role and want to learn the fundamentals of AWS? Do you aspire to have a job or career as a cloud developer, architect, or in an operations role? If so, AWS Cloud Technical Essentials is an ideal way to start. This course was designed for those at the beginning of their cloud-learning journey - no prior knowledge of cloud computing or AWS products and services required! Throughout the course, students will build highly available, scalable, and cost effective application ste...

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Updated April 6, 2021