Technical Support Engineer resume examples for 2025

Technical Support Engineer resume format and sections

1. 1

   1. Add contact information to your technical support engineer resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Technical Support Engineer Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your technical support engineer resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Technical Support Engineer Education

   Majors

   Electrical Engineering

   19.1%

   Computer Science

   17.3%

   Business

   10.1%

   Computer Information Systems

   8.2%

   Show More

   Technical Support Engineer Resume Relevant Education Example #1

   Master's Degree In Computer Networking 2014 - 2015

   DeVry University Oakbrook Terrace, IL

   Technical Support Engineer Resume Relevant Education Example #2

   Bachelor's Degree In Computer Science 2005 - 2008

   DePaul University Chicago, IL

3. 3

   3. Next, create a technical support engineer skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an technical support engineer resume

   • Technical Support Skills.
      

     Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   • Troubleshoot Skills.
      

     Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

   • Java Skills.
      

     Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

   • Linux Skills.
      

     Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

   • Database Skills.
      

     A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

   • OS Skills.
      

     In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

   Show all hard skills

   Top Skills for a Technical Support Engineer

   Technical Support, 15.0%
   Customer Service, 8.4%
   Troubleshoot, 6.6%
   Java, 4.8%
   Other Skills, 65.2%
   See All Technical Support Engineer Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your technical support engineer experience

   The most important part of any resume for a technical support engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of technical support engineers" and "Managed a team of 6 technical support engineers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   What experience really stands out on Technical Support Engineer resumes?

   Dr. Galen Duree

   Head of the Department of Physics and Optical Engineering and Professor, Rose-Hulman Institute of Technology

   It depends on what you are applying for. If you are working on product development, then internships or co-ops provide a definite advantage. If you are working on developing new ways of doing things, research experiences in academia or companies are advantageous. Either case, this shows a certain maturity in your career path - you have participated in an activity related to the career you are currently pursuing.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Technical Support Engineer

   Sutherland Global Services

   • Expedited problem research and possible resolution/workaround Outlook and other email clients configuration.
   • Configured and deployed desktop environments in accordance with company best Responsible for providing technical and sales assistance to team members.
   • Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.
   • Identified and resolved vulnerabilities via USAF retina scans after installing various windows operating systems.
   • Conducted training courses in Information Technology Infrastructure Library (ITIL) at the Foundations and Maters level.

   Work History Example # 2

   Customer Support Engineer (Part-Time)

   Shell

   • Provided 2nd line support for the following UNIX O/S software: HP-UX 10.20, AIX 4.2.1, Solaris 2.7.
   • Discussed issues/concerns with vendors (including Microsoft, Reuters, and Cisco) to form viable solutions.
   • Re-imaged machines when required, on request or own judgment.
   • Fixed VPN and token connection issues for remote users.
   • Conducted training and provided troubleshooting assistance as needed.

   Work History Example # 3

   Electrical Engineer

   Dell

   • Coordinated with development team and Thunderbolt device vendors for verification testing with new system products.
   • Authored knowledgebase articles on customer-facing engineering issues distributed live on the intranet and internet.
   • Enforced quick and dependable troubleshooting resolutions for computer software and hardware issues associated with custom integration accounts.
   • Managed, validated, and approved vendor engineering change requests.
   • Exceeded Intel POR memory speed/voltage settings for selected configurations.

   Work History Example # 4

   Technical Support Engineer

   IBM

   • Imaged, deployed, and maintain the laptop(s) and desktop(s) used in the enterprise environment.
   • Deployed e-Business client applications to the desktop computers using Tivoli Software Distribution.
   • Provided excellent suppose to internal and external customers.
   • Provided remote and onsite troubleshooting, support, tasking and escalation as required.
   • Used powershell commands to manage domain controllers.

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5. 5

   5. Highlight technical support engineer certifications on your resume

   Specific technical support engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your technical support engineer resume:

   1. Cisco Certified Network Associate (CCNA)
   2. Master Certified Electronics Technician (CETma)
   3. CCNP Service Provider Operations (CCNP)
   4. Cisco Certified Entry Networking Technician (CCENT)
   5. Certified Network Computer Technician (CNCT)
   6. Software Engineering Master Certification (SEMC)
   7. Microsoft Certified Systems Engineer (MCSE)
   8. Dell Certified Systems Expert (DCSE)
   9. Microsoft Certified Desktop Support Technician (MCDST)
   10. Engineer In Training Certification (EIT)

   More Certifications For Technical Support Engineer
6. 6

   6. Finally, add an technical support engineer resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your technical support engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement