Technical Support Engineer Resume Examples 2023

Research Summary. We analyzed 3,471 technical support engineer resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Juniper Networks and Ericsson. Here are the key facts about technical support engineer resumes to help you get the job:

The average technical support engineer resume is 525 words long
The average technical support engineer resume is 1.2 pages long based on 450 words per page.
Technical support is the most common skill found on a technical support engineer resume. It appears on 15.0% of resumes.

After learning about how to write a professional technical support engineer resume, you can make sure your resume checks all the boxes with our resume builder.

Technical Support Engineer Resume Example


Judy Wright Technical Support Engineer Contact Information Oakbrook Terrace, IL (370) 555-5147 jwright@example.com Skills Windows Database Troubleshoot Information Technology Problem Resolution Network Security Internet VTP STP Pl/Sql Employment History Technical Support Engineer 2020 - Present Tellabs Oakbrook Terrace, IL Provided knowledge shares/coaching to other technical support engineers on new hardware and software feature package releases. Owned customer, carrier and corporate connections including standard VPN, AnyConnect and direct connects. Assistant Network Engineer 2015 - 2020 Motorola Solutions Oakbrook Terrace, IL Experience in L2/L3 protocols like VLAN, STP, ISL, MPLS and Trunking protocols. Installed telecommunications infrastructure and new equipment during build out for ~200 new offices. Write SQL scripts to add, delete, and modify objects in the OMC-R MIB database to fix field issues. Information Systems Analyst 2006 - 2014 Allstate Oakbrook Terrace, IL Document and recommend improvements for QA processes and procedures. Work closely with project management team and product management partners for managing the lifecycle of new processes from conception through implementation. Lead two teams of information technology professionals dedicated to developing best in class software and services. Designed, procured, implemented and maintained Controlled Access Area (CAA) computer infrastructure. Education Master's Degree Computer Networking 2014 - 2015 DeVry University Oakbrook Terrace, IL Bachelor's Degree Electrical Engineering Technology 2003 - 2006 DeVry University Oakbrook Terrace, IL


Donald Ramos Technical Support Engineer Contact Info Heathrow, FL (470) 555-6706 dramos@example.com Skills HvacDatabaseTrouble TicketsProceduresMacTroubleshootPersonal ComputersCustomer ServiceTelecomCustomer Problems Employment History Technical Support Engineer 2015 - Present Symantec Heathrow, FL Maintained VMware environment with over 500 virtualized Linux and Windows servers. Created and maintained numerous knowledge-base articles on virus removal, as well as product support. Collect error logs and messages to troubleshoot the install of product and provide a quick and precise solutions. Administered Lotus Notes and perform testing/update on database server. MIS Technician 2012 - 2015 The Home Depot Atlanta, GA Educated and trained associates on Inventory Management software and hardware applications. Configure, Install, Modify, add Repair mobile video computer systems. Test -- Restore several files on several backup tapes to Remote Restore Directory for testing. Junior Technician 2010 - 2012 Verizon Atlanta, GA Created and deployed disk images with Windows Automated Installation Kit and Symantec Deployment Solution. Configure wide area network (WAN) or local area network (LAN) routers or related equipment. Demonstrated High level of customer service while ensuring every customers needs were met. Education Associate's Degree Computer Networking 2008 - 2010 DeVry University Oakbrook Terrace, IL


Mary Tucker Technical Support Engineer Webster, NY (830) 555-2977 mtucker@example.com Experience Technical Support Engineer2020 - Present Kodak•Webster, NY Provided PC trouble shooting support to the business unit and was a member of the Help Desk 1st level support team. Applied system hardware and software tools to monitor and diagnose servers, resulting in reducing system downtime. Upgraded, configured, supported and setup conference room audio and video hardware and media. Network Systems Specialist2018 - 2020 Kodak•Webster, NY Provided PC trouble shooting support to the business unit and was a member of the Help Desk 1st level support team. Collaborated with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone by the Service Desk. Completed upgrade to Office 2000 from Microsoft Works for Windows. Technical Support Assistant2017 - 2018 Xerox•Webster, NY Maintain inventories and stocks, including maintaining Asset tag databases Installs and upgrades hardware and software as needed. Build out new machines and load software and all updates for OS. Skills Network SecurityVPNCustomer ServiceActive DirectoryStaff MembersSambaHardwareSANRoutersComputer Lab Education Bachelor's Degree Management Information Systems2014 - 2017 Pace University•New York, NY

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Technical Support Engineer Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Technical Support Engineer Resume

1. Add Contact Information To Your Technical Support Engineer Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Engineer Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Electrical Engineering

19.1%

Computer Science

17.3%

Business

10.1%

Computer Information Systems

8.2%

Technical Support Engineer Resume Relevant Education Example #1

Master's Degree In Computer Networking 2014 - 2016

DeVry University Oakbrook Terrace, IL

Technical Support Engineer Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2014 - 2016

DePaul University Chicago, IL

3. Next, Create A Technical Support Engineer Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Engineer Skills For Resume

Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
Linux Skills
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
Database Skills
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
OS Skills
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Top Skills for a Technical Support Engineer

Source: Zippia.com

Technical Support, 15.0%

Customer Service, 8.4%

Troubleshoot, 6.6%

Java, 4.8%

Other Skills, 65.2%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Engineer Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Technical Support Engineer

Sutherland Global Services

Expedited problem research and possible resolution/workaround Outlook and other email clients configuration.
Configured and deployed desktop environments in accordance with company best Responsible for providing technical and sales assistance to team members.
Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.
Identified and resolved vulnerabilities via USAF retina scans after installing various windows operating systems.
Conducted training courses in Information Technology Infrastructure Library (ITIL) at the Foundations and Maters level.

Work History Example # 2

Customer Support Engineer (Part-Time)

Shell

Provided 2nd line support for the following UNIX O/S software: HP-UX 10.20, AIX 4.2.1, Solaris 2.7.
Discussed issues/concerns with vendors (including Microsoft, Reuters, and Cisco) to form viable solutions.
Re-imaged machines when required, on request or own judgment.
Fixed VPN and token connection issues for remote users.
Conducted training and provided troubleshooting assistance as needed.

Work History Example # 3

Electrical Engineer

Dell

Coordinated with development team and Thunderbolt device vendors for verification testing with new system products.
Authored knowledgebase articles on customer-facing engineering issues distributed live on the intranet and internet.
Enforced quick and dependable troubleshooting resolutions for computer software and hardware issues associated with custom integration accounts.
Managed, validated, and approved vendor engineering change requests.
Exceeded Intel POR memory speed/voltage settings for selected configurations.

Work History Example # 4

Technical Support Engineer

IBM

Imaged, deployed, and maintain the laptop(s) and desktop(s) used in the enterprise environment.
Deployed e-Business client applications to the desktop computers using Tivoli Software Distribution.
Provided excellent suppose to internal and external customers.
Provided remote and onsite troubleshooting, support, tasking and escalation as required.
Used powershell commands to manage domain controllers.

5. Highlight Your Technical Support Engineer Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support engineer resume:

Cisco Certified Network Associate (CCNA)
Master Certified Electronics Technician (CETma)
CCNP Service Provider Operations (CCNP)
Cisco Certified Entry Networking Technician (CCENT)
Certified Network Computer Technician (CNCT)
Software Engineering Master Certification (SEMC)
Microsoft Certified Systems Engineer (MCSE)
Dell Certified Systems Expert (DCSE)
Microsoft Certified Desktop Support Technician (MCDST)

6. Finally, Add a Technical Support Engineer Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Professional Technical Support Engineer Resume example


Laura Martinez Technical Support Senior Engineer Richmond, VA (220) 555-8164 lmartinez@example.com Skills Vmware SAN Information Technology Management System Cyber VPN Hardware Powershell Netapp Hyper-V Employment History Technical Support Senior Engineer 2020 - Present EMC Mechanical ServicesRichmond, VA Configured and troubleshot OS issues (UNIX, Windows, and VMware) attached to storage. Performed part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed. Worked on several projects in R&D lab on latest hardware and software developed for EMC customers. Senior Technologist 2013 - 2020 Social Security AdministrationFalls Church, VA Solved technical difficulties relating to Windows operating systems and issues with MS software and other hardware. Cross-trained and provided back-up for other customer service representatives when needed. Promoted from Customer Service Representative within six months. Systems Administrator 2012 - 2013 BAE SystemsCollege Park, MD Performed software installs and hardware network connections remotely. Migrate PC users from Microsoft Office 2007 to 2013 and MAC users from Microsoft Office 2013 to 2016. Support is provided on the Desktop level. Developed IMS, staffed, and monitored/controlled numerous hardware and software projects requiring full EVMS and Risk Management. Placed calls to DSS and used JPAS to get updates on security clearances. Manage and administer all e-mail messaging systems and their corresponding or associated software and hardware. Junior Systems Administrator 2011 - 2012 BAE SystemsCollege Park, MD Administered and installed Solaris, Red Hat, SuSE Linux and Windows enterprise class servers in a large environment. Verified requirements and specifications for software and hardware. Support is provided on the Desktop level. Tested Terminal Servers and imaging process for Local Area Networks on US Submarines. Created and updated network documentation using Microsoft Visio. Education Bachelor's Degree Business 2008 - 2011 University of Maryland - College ParkCollege Park, MD


Vincent Boyd Technical Support Senior Engineer Contact Information Eugene, OR (930) 555-2543 vboyd@example.com Skills Network Security User Interface Load Balancers Perl Technical Training Production Environment Problem Resolution Unix Ipsec QA Employment History Technical Support Senior Engineer 2013 - Present Symantec Eugene, OR Involved with Image creation using Sysprep & Ghost HP/Canon Network Printing: Both connectivity and printer hardware support. Test applications and hardware prior to being put in production. Assisted in troubleshooting and repairing issues, guided customers through making MSSQL database changes. Ensured resolution and satisfaction on client issues with proprietary practice management software and hardware using product knowledge and documentation. Network Engineer 2010 - 2013 Northrop Grumman Avondale, LA Support users working remotely via VPN. Provided assistance to troubleshoot and resolve any technical issues and responded to customer related inquires. Technical Support Specialist 2008 - 2010 Comcast Oakbrook Terrace, IL Received certifications as High Speed Internet Technician, High Speed Comcast Home Networking, and Digital Phone through Comcast. Gained and practiced experienced in all versions of both Windows and Mac Operating System. Configure client's equipment to connect to the Internet via modem/DSL Router. Provided prompt resolution to customer phone inquiries regarding Business Class Services (Internet, Telephone, and Television). Computer Support Specialist 2004 - 2008 BP America Oakbrook Terrace, IL Diagnosed and worked to resolve customer issues for all Point-of-Sale (POS) devices and their peripherals. Configured RAS connection and setup internet connection to the proxy server Provided Sharepoint process documentation and training documentation. Worked with SCCM department to update systems and distribute applications. Issue Atlas Sharepoint Dashboard on AGT Region HSE documents management performance on a monthly basis. Education Bachelor's Degree Computer Information Systems 2001 - 2004 DeVry University Oakbrook Terrace, IL


Jose Turner Technical Support Senior Engineer Contact Info El Segundo, CA (950) 555-8389 jturner@example.com Skills Technical AssistanceAstmSolarisClearanceSite SurveysOSVmwareService ContractsHand ToolsJavascript Employment History Technical Support Senior Engineer 2018 - Present Raytheon El Segundo, CA Performed Firmware Qualification Testing (FQT) in the development of updated system software suites using Solaris and Linux operating systems. Administer SafeNet hardware security modules (HSM) and crypto key material management. Performed installations, resolved hardware and software issues both remotely and onsite. Senior Field Engineer 2015 - 2018 Raytheon El Segundo, CA Experience with MSTAR Radar systems, laser based infrared CCTV camera sensors (FLIR). Possessed Top Secret Clearance, with SCI. Oversee day-to-day operation and technical support to meet flight schedules of hardware build at supplier. Field Service Technician 2010 - 2015 HP San Diego, CA Perform troubleshooting of Windows XP/2000 software installations and network settings. Maintain $15,000 monthly customer accounts for technical support of HP service Contracts. Debugged bios issues during bring up for a Hardware Abstraction Layer implemented in firmware. Collaborate with onsite support teams regarding conflict hardware or software issues. Maintained hardware and software for workstations as well network servers. Systems Support Engineer 2000 - 2010 Verizon Irvine, CA Work with hardware and software vendors, SMS, Legato Networker, IBM and HP to analyze and resolve system problems. Provided first time customers instructions on how to setup and install Verizon DSL service. Designed and constructed the infrastructure for both LAN and telephones using twisted pair, coax and fiber. Education Bachelor's Degree Electrical Engineering 1992 - 1995 University of Southern California Los Angeles, CA

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing A Technical Support Engineer Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Worked closely with Java developers to analysis, debug and solve mission critical production issues.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.

Helped customers troubleshoot proprietary and Java API issues.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Produce an outstanding average of over 85% citation rate and 95% SLA.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

See sample resumes for the job you want

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Professional Technical Support Engineer Resume Templates

Links To Help Optimize Technical Support Engineer Resumes

Technical Support Engineer Resumes FAQs

What Are Some Technical Skills To Put On A Resume For Electrical Engineering?

Some technical skills to put on a resume for electrical engineering include a mix of software and programming proficiency, knowledge of engineering methodologies, and project management. Electrical engineers play crucial roles across nearly every industry, from maintaining power infrastructure to developing navigation and communications systems.

Have more questions? See all answers to common computer and mathematical questions.

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Updated November 18, 2022

Technical Support Engineer Resume Examples 2023

Technical Support Engineer Resume Example

Choose From 10+ Customizable Technical Support Engineer Resume templates

What Should Be Included In A Technical Support Engineer Resume

1. Add Contact Information To Your Technical Support Engineer Resume

2. Add Your Relevant Education To The Resume

3. Next, Create A Technical Support Engineer Skills Section On Your Resume

4. List Your Technical Support Engineer Experience

5. Highlight Your Technical Support Engineer Certifications On Resume

6. Finally, Add a Technical Support Engineer Resume Summary Or Objective Statement

Professional Technical Support Engineer Resume example

Five Key Resume Tips For Writing A Technical Support Engineer Resume:

Technical Support Engineer Jobs You Might Like

Ready To Start Your Technical Support Engineer Resume?

Related Technical Support Engineer Resume Templates

Professional Technical Support Engineer Resume Templates

Links To Help Optimize Technical Support Engineer Resumes

Technical Support Engineer Resumes FAQs

What Are Some Technical Skills To Put On A Resume For Electrical Engineering?

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