FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Technical Support Engineer

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Technical Support Engineer Skills

Below we've compiled a list of the most important skills for a Technical Support Engineer. We ranked the top skills based on the percentage of Technical Support Engineer resumes they appeared on. For example, 15.2% of Technical Support Engineer resumes contained Technical Support as a skill. Let's find out what skills a Technical Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Technical Support Engineer:

1. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Technical Support Engineer jobs:
  • Provided Mathematical/Statistical Support for Technical Support Hematology.
  • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
  • Promoted to manage daily technical support operations while serving as liaison between management and engineers on operational issues.
  • Supported Sales Engineering Staff with extensive technical support ensuring engineering sales proposals were being conducted effectively.
  • Lead transition of new solutions and implementations to sustaining technical support through training and documentation.
  • Provided technical support for capital equipment used in the semi-conductor business.
  • Provide technical support for enterprise customers.
  • Trained new technical support representatives.
  • Communicated with customers and provided 2nd and 3rd tier technical support on issues relating to storage and/or distribution of medical images.
  • Trained internal and external customers in usage of MultiSite as part of the Technical Support Advancement Program (TSAP).
  • Trained new team members on technical support processes and customer care approach while tracking and reporting various team performance metrics.
  • Provided technical support in response to requests from restaurants pertaining to software, hardware, or networking issues.
  • Head of Technical Support liaison, responsible for customer inquiries, engineering and technical correspondents.
  • Assisted in providing technical support on Allen Bradley Products to our Sales Engineer.
  • Received phone calls from customers with technical support questions regarding their Gateway Computers.
  • Manage all technical support services for roughly 650 facilities across the globe.
  • Second Level Consulting and Compaq National Account Technical Support team member.
  • Toll Free Technical Support Representative Performed all maintenance of toll free services including setting up new toll free in SMS system.
  • Provided technical support to a high volume of incoming calls on several different specialty accounts that required product knowledge.
  • Provided remote technical support for Mindspeed CSMV6 customers.

Show More

221 Technical Support Jobs

No jobs at selected location

2. Hardware Issues

demand arrow
high Demand
Here's how Hardware Issues is used in Technical Support Engineer jobs:
  • Handled questions via phone addressing internet connectivity and resolving computer hardware issues.
  • Answered customer and field service technician's questions on hardware issues related to Cadillac Jack system operations and reporting procedures.
  • Walked customers and field technicians through the resolution of software or hardware issues over the phone or on-site.
  • Render support to end customers on both hardware issues and software applications for SS7 and GSM networks.
  • Worked efficiently under strict deadlines to resolve critical software and hardware issues within the Service Level Agreement.
  • Utilized Team Viewer and phone to resolve software and hardware issues related to end devices or network.
  • Maintain detailed electronic records to diagnose first in production product equipment to solve computer and hardware issues.
  • Team Collaboration in a group setting to discuss new issues with current software and hardware issues.
  • Diagnosed, reproduced, researched and fixed software and hardware issues through various methods.
  • Provided tech support to employees for issues varying from software/hardware issues to network connectivity.
  • Provide support for diagnosing, reproducing, and solving hardware issues.
  • Trouble shot and repaired computer hardware issues and installed software.
  • Diagnosed, logged and placed service calls for hardware issues.
  • Assisted customers with troubleshooting and resolving hardware issues.
  • Troubleshooted hardware issues with PC's.
  • Trouble shoot with customers to identify software/hardware issues relevant to the NetManage product line to get customers ' products working again.
  • Analyzed and resolved highly technical software and hardware issues for customers via remote access technology, telephone, and email.
  • Provide technical support for diagnosing, reproducing, and fixing software and hardware issues related to LSI-Engenio Storage Systems.
  • Provided helpdesk support for software applications and hardware issues.
  • Recommend to customers antivirus software to use Support fellow's technicians in resolving customer's communication/hardware issues.

Show More

3. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Technical Support Engineer jobs:
  • Have established credibility with both teammates and caller-base as providing multiple tiered hardware and software support with superior customer service.
  • Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
  • Provide Superior Customer Service, always exceeding customer expectations
  • Provided exemplary customer service with effective communication.
  • Field Service Representative that provided the best customer service by installation, maintenance and repair of heavy industrial product equipment.
  • Conduct network performance analysis in order to assess the impact of a problem and to solve customer service management-related issue.
  • Provided outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
  • Worked with teams around the world, from Europe to India to ensure great customer service experience.
  • Provide excellent customer service and technical support for internal and external voice and data product customers.
  • Provide customer service and technical support for Virtual Surveillance's largest and most critical clients.
  • Managed customer service issues, logged detailed technical problems, resolutions and customer comments.
  • Used judgment and discretion to escalate customer service issues to the appropriate departments.
  • Received the 2007 IBM Bravo Award for outstanding performance and customer service.
  • Recruited to provide excellent customer service and technical support for Sprint.
  • Engaged in strategic meetings for product improvement and customer service.
  • Provide customer service that exceeds the customer's expectations.
  • Entered customer service request in call tracking system.
  • Provide customer services and CEO's request.
  • Demonstrated exceptional tier 1/tier 2 technical support and customer service to Imprivata's expanding customer base worldwide.
  • Provided customer service( billing), order replacement equipment, dispatch technicians out to premise.

Show More

9 Customer Service Jobs

No jobs at selected location

4. Remote Access

demand arrow
high Demand
Here's how Remote Access is used in Technical Support Engineer jobs:
  • Performed remote access troubleshooting for customer server systems.
  • Trouble shoot devices attached to AT&T's network through remote access: cell phones, laptops and micro cells.
  • Provided technical support on all DSI products (software and hardware) via telephone, email and remote access.
  • Work with user to analysis the incident, seeking effective solution using remote access SMS and Dame ware.
  • Provided user-side client functionality for secure remote access over IP networks using proprietary VPN routers and VPN servers.
  • Provide expert technical support via phone, email or remote access on issues related to accessing network resources.
  • Support proprietary wireless and DECT phone systems for clients through phone and remote access to sites.
  • Set up and troubleshot remote access connections (VPN phone authentications and DirectAccess).
  • Provided solutions for internal clients by using remote access that included support for Windows.
  • Provided special assistance to support remote access in adherence to company standards.
  • Provided remote access token support.
  • Supported Pharmacopeia's 200 desktop and laboratory systems including international remote access and smart-phones.
  • Utilize remote access using gotomypc to install software, change user account information and troubleshoot other technical issues.
  • Take the remote access of computers and fix issues including removing virus or installing Antivirus software etc
  • Provided all levels of support for several FDA/HHS centers and their remote access systems.
  • Supported remote access for Nortel VPN client, inner company software and Microsoft dial-up.
  • Research, diagnose, troubleshoot and identify solutions via Webex or Remote Access.
  • Used remote access using Citrix, RDC.
  • Utilized "log me in" remote access tool, pausing, recording and taking screen shots for consistent reliable support.
  • Used Webex and Goto for remote access Escalated acute problems to engineering and worked till resolution.

Show More

15 Remote Access Jobs

No jobs at selected location

5. Troubleshoot

demand arrow
high Demand
Here's how Troubleshoot is used in Technical Support Engineer jobs:
  • Transform successful troubleshooting steps and identified workarounds into KnowledgeBase articles.
  • Diagnose, troubleshoot and resolve connectivity problems analyzing protocols involved.
  • Provided quick troubleshooting resolution for problematic issues.
  • Travel to provide on-location support to dealers and customers where standard methods of troubleshooting were unable to resolve issues.
  • Interacted with customers by phone, e-mail and online chat to troubleshoot various business and home networking issues.
  • Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate.
  • Performed mechanical assembly, cable routing, manifold leak tests, troubleshooting mechanical and seal issues.
  • Provided troubleshooting and technical support via phone for high-end servers, storage and clustered environments.
  • Handled invoice and rate inquiries as well as performing routine account maintenance and troubleshooting.
  • Radio network site survey, configuration, installation and troubleshooting for broadband service.
  • Analyze and troubleshoot customer issues to arrive at a diagnosis and resolution.
  • Troubleshooted and solved Local Area Networks and Wireless Area Networks problems.
  • Port level troubleshooting of Cisco switches and data cabling knowledge.
  • Trained customers to utilize the network and do basic troubleshooting.
  • Adapted for field troubleshooting use lowering cost per visit.
  • Apply comprehensive troubleshooting methods to resolve various issues with cloud-based telecommunication software and services.
  • Utilized HP AcceSS7 and Tekno to troubleshoot Sprint's Network by performing call traces for switch operations and law enforcement.
  • Troubleshooted various issues related to Citrix resource manager, Printers etc.
  • Worked with OEMs to troubleshoot issues and replace hardware.
  • Answered multipliable calls and troubleshoot Sprint cellphones, as well as Comcast cable services.

Show More

40 Troubleshoot Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary

6. Support Engineer

demand arrow
high Demand
Here's how Support Engineer is used in Technical Support Engineer jobs:
  • Interviewed potential candidates to determine their qualifications as a Technical Support Engineer.
  • Provided telephone technical support to AVAYA Distributors, support personnel, selected end user accounts and less experienced technical support engineers.
  • Promoted from Shipping and Receiving to Technical Support Engineer in one year then promoted to Lead Support Engineer the following year.
  • Collaborated with support engineers level 3, and product managers for technical support engagement and further tuning of the product.
  • Served as a senior support engineer for my department to assist and train other support engineers.
  • Train Primary technical support engineers in learning the product, various databases and Operating systems.
  • Managed a 24x7 Technical Support organization that was serviced by 70 Technical support engineers.
  • Led Tech Sessions for Unix ClearCase tech support engineers on a weekly basis.
  • Provide technical guidance and act as a technical mentor to other support engineers.
  • Guide and mentor other Technical Support Engineers to resolve technical issues.
  • Assisted other support engineers in trouble-shooting protocol and switch related issues.
  • Maintained highest rate of case closure among all support engineers.
  • Promoted from an Electronic Technician to Technical Support Engineer.
  • Led a team of 20 technical support engineers.
  • Managed a team of technical support engineers.
  • Trained and mentored new hire support engineers.
  • be in charge of the technical support engineers and mainly take care of the customers in the north of China.
  • Cross trained technical support engineers on core products such as Vcenter and ESXi, as well as storage and database integration.
  • Managed computer systems and switches Desktop and Web support for office staff Mobile IT support engineer Database design and management
  • Provide recommendations for service and efficiency improvement Used a Remedy and JIRA ticketing system for different groups IT Support Engineer

Show More

343 Support Engineer Jobs

No jobs at selected location

7. Database

demand arrow
high Demand
Here's how Database is used in Technical Support Engineer jobs:
  • Streamlined timely issue resolution by fabricating Shell scripts for database accumulation from certain symptoms.
  • Documented all activity in SalesForce and other database software platforms.
  • Performed Category 1 database repairs for customers.
  • Managed the monitoring database of customer installations.
  • Administer all database objects including users, tables, clusters, indexes, views, sequences, packages and procedures.
  • Test programs or databases as well as modifying SQL queries or procedures to function more dynamically (Dynamic SQL).
  • Included development and implementation of plan to provide remote access to e-mail and database servers via Windows NT RAS.
  • Work with System Administrators on the installation and configuration of the database and application related software.
  • Plan and implement backup and recovery of the Oracle database to maintain integrity of the database.
  • Created a report tool in Java to help customers get data out of the SQL database.
  • Worked with a DBA to implement a high availability cluster node for SQL Databases.
  • Entered pertinent information from the customer to the database while troubleshooting the issue.
  • Update product database by holding global meetings with Europe and China teams.
  • Provide 24/7 database support (rotating on call support).
  • Maintained Patch database utilizing PRSM.
  • Researched open customer issues, utilizing Vantive call-tracking database, ClearQuest defect and escalation tracking databases, internal documentation.
  • Initiated database design for developing and maturing configuration management processes.
  • Maintained an internal database system (i.e., bugzilla) to document debugging events.
  • Owned and tracked weekly CR database and closed CRs on time.
  • Support for an Access database software solution with a MSSQL backend.

Show More

27 Database Jobs

No jobs at selected location

8. Email

demand arrow
high Demand
Here's how Email is used in Technical Support Engineer jobs:
  • Clear communications via phone and email using proper spelling and grammar to proactively resolve customer issues is imperative.
  • Perform email migration for an estimated 500 monthly user base from Google mail platform to Microsoft Exchange.
  • Managed incidents and work flow of the Help Desk infrastructure received through phone calls and emails.
  • Assisted customers in troubleshooting ClearCase family of products issues via phone, email and remote dial-in.
  • Handle inbound calls and email from clients related to the networking issues based on the product.
  • Monitored incoming cases and emails and resolves in accordance with Service Level Standards (SLS).
  • Responded to telephone calls, emails, and personnel requests for software and technical support.
  • Manage Active Directory accounts and permissions, email accounts, remote access and mobile devices.
  • Provided prompt support to users via email, phone, and other electronic means.
  • Documented all telephone contacts in ticketing system and email correspondence in issue tracker tool.
  • Implemented a bounce email process that contributed to quicker 60% response rate.
  • Supported sales agent's requests via telephone, email, and fax.
  • Managed work flow of Help Desk emails with team members.
  • Provided direct technical support to customers' calls and emails.
  • Respond to incoming technical support emails and telephone calls.
  • Provided support to clients via email and phone.
  • Handle customer issues via email and telephone.
  • Provided technical support via email and phone.
  • Provided highlevel customer service to clients over the phone and through email.
  • Responded to incoming calls and emails from customers in a timely manner.

Show More

7 Email Jobs

No jobs at selected location

9. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Technical Support Engineer jobs:
  • Stabilized, expanded and protected client network and PC environment (windows XP, windows 7 and windows 8).
  • Perform migrations from Windows 2000 to Windows XP, including transferring data to new PC, configuring user profiles.
  • Performed software configurations and quality assurance on new sales orders using Windows XP and Windows Server 2008.
  • Performed upgrades from Windows XP to 7 and migrated Legacy XP and Vista laptops to MS Surfaces.
  • Perform software installation and configuration on HP / Compaq personal computers, notebooks and Windows XP.
  • Provided technical support for Windows XP Home, Windows XP Professional, and SBC Yahoo Internet.
  • Provide support for Windows XP Professional, Windows 7 Enterprise, and Windows 8.1 Enterprise.
  • Assisted in administration of Windows XP, 2000, and NT4 servers providing critical services.
  • Provide wireless and networking support for users of Windows XP and Windows 2000 Clients.
  • Performed troubleshooting on 2008 R2 Server, Windows XP, and Windows 7.
  • Provided instant voice support to the customers regarding problems in Windows XP.
  • Performed desktop and laptop repairs for Windows XP and Windows 7.
  • Coordinated migration of Windows XP to Windows 7 using SCCM.
  • Used mainly on Windows based systems (Windows XP, 2000, NT, 9x).
  • Experience with MS Windows XP, 7/8 machines.
  • Lead the Top Tools team (asset management software) Support W2K Windows NT Windows XP Windows 7 Red Hat Linux
  • Developed Windows XPE plug ins to be added to a bootable CD-ROM for disaster recovery purpose and create.
  • Performed maintenance on store's Windows 2003 servers, Novell 3.11 servers, and Windows XP workstations.
  • Key Projects and Achievements: Collaborated in deploying more than 250 Windows XP Professional desktops.
  • Install, troubleshoot and administer windows xp clients and servers.

Show More

10. SQL

demand arrow
high Demand
Here's how SQL is used in Technical Support Engineer jobs:
  • Evaluated and tested the readiness of software to verify that programs function according to specifications using SQL queries to validate data.
  • Provide Level 2 product support for B2W Software - SQL-based Estimating platform and web-based BUILD2WIN Track, Dispatch and Maintenance platforms.
  • Educated Customers on best practices for PICIS OR Manager software on Microsoft based operating systems and MSSQL 2000.
  • Use MasterControls debugging tools and SQL scripts in order to find the root cause of the issue.
  • Performed systems and data recovery of Exchange, SQL, and various applications on Windows Servers.
  • Provided technical application support by troubleshooting both manually and with SQL queries to resolve customer issues.
  • Collected logs from user software and used SQL to search for patterns of incorrect operation.
  • Trained to support issues involving various solutions (ASP, MySQL, Apache).
  • Used SQL to debug problems with databases and to check for correct data.
  • Support for WorkGroup Manager and SiteProtector IDS Management systems using MS SQL Server.
  • Implemented fault tolerance and load balancing in DNS, DHCP, SQL Servers.
  • Help customers maintain resolve issues with SQL databases for reporting and logging.
  • Use of T-SQL heavily in order to handle some daily processes.
  • Developed Shell Scripts and SQL procedures for Automation.
  • Create SQL scripts to identify data issues.
  • Identify and tune problematic SQL.
  • Maintained Bug and Enhancements list using JIRA tracking system Wrote SQL queries including database backup scripts.
  • Experience installing and working with MS SQL Server, Sybase databases.
  • Provided technical support to Sybase customers on Sybase SQL Server and Replication Server.
  • Performed Server [ ] [ ] SQL 2008 R2 installations and configurations.

Show More

43 SQL Jobs

No jobs at selected location

11. Desktop

demand arrow
high Demand
Here's how Desktop is used in Technical Support Engineer jobs:
  • Provide customer support for an Electronic Medical Records software program to users via telephone/remote desktop sessions.
  • Provide 3rd Level technical phone and remote desktop support to technicians in the field for dental X-RAY equipment and film processors
  • Worked as a subject expert of Tableau Desktop, responsible for deep-dive investigation of complex user-end technical problems.
  • Defined and tracked SQL queries performance on Tableau Desktop, provided data analysis use case support to clients.
  • Configured, installed, and updated servers, desktops, peripherals, networks, and related software.
  • Coordinated the testing, diagnosing, and repair of network issues, desktops, and servers.
  • Support network infrastructure including desktops for 250 users across five branch offices plus headquarters.
  • Preformed upgrades on laptops and desktops like, memory, hard drives and processors.
  • Provided ongoing network, desktop and server systems support for clients.
  • Provide Network and Desktop support for 100+ user Windows NT environment.
  • Replaced laptops & desktops system components (factory authorize repair).
  • Performed laptop and desktop repair and troubleshooting.
  • Performed desktop support including reimaging and Software installations of Personal Computers.
  • Contributed to User Acceptance Testing on Tableau Desktop Release cycle, testing and enhancing the database load performance by SQL optimization.
  • Support & Development of Web Based Software on PHP for Desktop and Mobile Client (iOS, Android).
  • Provide the technical support of desktop computer and server to customers Test and debug whole configuration of computer system
  • Provided desktop support for Sprint Nextel NOCC (National Operations Communications Center) environments.
  • Created desktop Images for PC replication using Symantec Ghost.
  • Install software, access active directory and configure end users *.ini files, registry tables and desktop variables for database/mainframe synch.
  • Installed Citrix web and desktop client and Managed Citrix published apps and users from the Citrix server.

Show More

27 Desktop Jobs

No jobs at selected location

12. PCS

demand arrow
high Demand
Here's how PCS is used in Technical Support Engineer jobs:
  • Provided on-line troubleshooting and resolutions to hardware technical questions from customers regarding the entire line of Compaq desktop and portable PCs.
  • Joined Wireless Tech Support (WTSC) team to support customer in the Application Processor area for both EVDO and AMPS/PCS.
  • Support Amazon Contact Center Network, Phones, local Servers and client PCs running variety of applications and platforms.
  • Managed and maintained desktop PCs, high speed digital imaging, printing devices, network, and server hardware.
  • Worked as software technical support engineer for software applications for hand held (pocket PCs).
  • Transport trucks to deliver the PCs to the various locations was also initiated by me.
  • Provided desktop support to production PCs and laptops with re-imaging, maintenance and troubleshooting.
  • Key area's were imaging and deploying new windows PCs into our environment.
  • Promoted to leader of PCS's HelpDesk Department over many senior employees.
  • Manage application environment: Pocket PCs, Laptops, and Servers.
  • Build personal computers; upgrade hardware and software for PCs-Notebooks-Macintosh.
  • Provided project leadership in preparing and deployment of corporate PCs.
  • Provided technical support for PCs and PC-based peripherals.
  • Configured new PCs and responded to trouble calls.
  • Managed, troubleshoot, and upgraded PCs.
  • Worked with Retail Engineers to troubleshoot problems with registers, PCs, thin clients, printers, and handheld devices.
  • Assist employees by performing troubleshooting of hardware, software, and printers for Microsoft Windows 7 and 10 PCs.
  • Break fix of pcs, laptops and other peripherals as well as troubleshooting any technical related issues.
  • Assist the InfoSec team with quarantined PCs; confiscate, analyze, scrub, and reimage.
  • Provide onsite service for all hardware (PCs, printers, scanners, copiers, etc.

Show More

4 PCS Jobs

No jobs at selected location

13. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Technical Support Engineer jobs:
  • Implemented PowerShell scripts that automated creation of contacts from Active Directory users and updating of address books-increasing productivity and efficiency.
  • Managed customer accounts, updating Active Directory on a needed basis
  • Provided Active Directory account builds, modification and terminations.
  • Install required software and set specific permissions via Active Directory depending on user's needs and authorization.
  • Managed user network accounts (creating, deleting, restricting) using Active Directory Including email addresses.
  • Helped maintain Active Directory users, groups and group policy objects for our site.
  • Maintained Active Directory; assigned Security Group memberships, passwords, and file shares.
  • Recover Active Directory and any other servers in any kind of failure or disaster.
  • Created, deleted, and managed thousands of accounts in Active Directory.
  • Provided on-site and remote support for 10,000 user Active Directory Forest.
  • Consolidated multiple NT domains to a single Active Directory domain.
  • Provided assistance in the administration of Active Directory and GPO.
  • Added, maintained and removed objects within Active Directory.
  • Implemented BOX without company by integrating with Active Directory.
  • Supported Linux and Windows on Active Directory.
  • Provided helpdesk technical support to users on the new GID environment, while managing Active Directory for Group Deployments.
  • Add new users to Active Directory and Citrix Farm.
  • Implemented Sonicwall intergrated Active Directory firewall rules.
  • Insure that newly installed PC s are joined to the domain by incorporating PC name to Active Directory list.
  • Contract Position) Tested EMC EmailXtender software in a Windows 2003 Active Directory environment with Exchange 2003.

Show More

13 Active Directory Jobs

No jobs at selected location

14. Setup

demand arrow
high Demand
Here's how Setup is used in Technical Support Engineer jobs:
  • Configured staff computers and setup network connections.
  • Performed network setup and troubleshooting services.
  • Maintain Cisco unity messaging and call management systems and phones setup (move/add/delete) for the Tyson s office.
  • Develop technical solutions related to software and setup errors for development engineers, technicians, and customers.
  • Assisted sales team by providing setup, configuration and follow-up support for potential customers.
  • Field service work (setup and training), troubleshooting, and design/develop equipment.
  • Assist users in their daily work, including troubleshooting application issues and hardware setup.
  • Perform lab setups in order to reproduce and resolve customer's networking issues.
  • Tested, repaired, debugged and setup customer Internet accounts for international ISP.
  • Participate in setting up IT infrastructure setup, system deployments/upgrades in projects.
  • Configured telephone support setup for CME and service controller for CUE.
  • Configured and setup new index online and offline rebuild routine.
  • Diagnose software integration with IIS, Active Directory, and email server setup, including on SaaS configurations.
  • Worked with field engineers and end-users to setup systems that accessed the D&B information database.
  • Create, configure and setup email accounts and distribution lists via Apptix our email hosted exchange.
  • Worked with internal teams and 3rd party IT teams to setup the integration between systems.
  • Assisted in the setup of Voicetone's new NFS servers.
  • Attend Nimsoft Service Desk Administrator Training and setup Nimsoft Service Desk for use by both internal users and customers.
  • Work with customers having issues discovering devices using snmp Setup test environments on Redhat5 and windows servers.
  • Started and setup in Austin and El Paso, a Incoming Quality Assurance Test line to Dell and IBM.

Show More

9 Setup Jobs

No jobs at selected location

15. Internet

demand arrow
average Demand
Here's how Internet is used in Technical Support Engineer jobs:
  • Provided 100% advanced technical support for DirecWay satellite internet clients Registered all DirecWay systems/ Troubleshoot all Internet browsing and latency issues
  • Provide technical support for EarthLink customers experiencing problems with their dial-up internet accounts.
  • Provided technical support and assisted with troubleshooting the Microsoft Internet Access Application.
  • Used SonicWall internet firewall for network security.
  • Solved technical issues related to the computer system related to software or hardware along-with Internet browser and Java Troubleshooting.
  • Installed and tested Private Line, Frame Relay, Internet, SW56, ISDN PRI/BRI circuits for customers.
  • Responded to Internet, faxes and letters sent in by customers requiring sales and technical support information.
  • Provide the day after migration phone and online support for cable and modem internet subscribers.
  • Enabled users to connect to their internet, email, and chat features.
  • Provided network support for SBCIS -SBC Internet Services for business and institutional clients.
  • Answer calls from customers with internet and phone issues.
  • Provided support for Microsoft Windows95 and Internet Explorer.
  • Help caller to connect to the internet effectively.
  • Updated and configured high speed internet equipment.
  • Provided technical support for Broadband Internet Service Educated, troubleshooted and resolved customer's issues
  • Provided customer support in the use of network-based Internet filtering software SurfControl Webfilter v4.x - 5.0 and Instance Message v2.1- 2.5.
  • Used TCP dump to determine that the Internet was dropping packets to an application.
  • Support of internet connectivity and networking for Embarq DSL customers.
  • Schedule activations for new Internet services including DSL.
  • Install and support LANs, WANs, network segments, Internet, and intranet systems.

Show More

2 Internet Jobs

No jobs at selected location

16. Linux

demand arrow
average Demand
Here's how Linux is used in Technical Support Engineer jobs:
  • Deployed Linux based High Performance Computing solutions.
  • Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems.
  • Worked on multiple operating systems, including UNIX, Linux, Windows and Mac OS X.
  • Worked with Linux based operating system and bash scripting on Mac OS X; SCRUM framework.
  • Supported the Linux infrastructure at the technical and system level that was related to application support.
  • Provided technical support for Red Hat Enterprise Linux and Red Hat Satellite systems for large customers.
  • Created a Bash scripts to remotely obtain data from limited implementation of embedded Linux devices.
  • FTP access list editing and installing on clients in Linux and Windows.
  • Work with both Windows and Linux servers to resolve Content Gateway issues.
  • Installed and configured all the Linux servers in the network per specifications.
  • Involved in installing and configuring NIS in Linux server for clients.
  • Worked with Linux development team to correct bugs and documentation errors.
  • Supported and maintained MS Server/Desktops and MS Exchange and Linux Server.
  • Monitored the servers and Linux scripts regularly and performed.
  • Led the desktop migration from Windows to Linux.
  • Assisted with both the Windows and Linux products.
  • Worked on Linux and Data-Base (SQL).
  • Implemented and supported a 40-node Windows/Linux LAN.
  • promoted Provided expert level technical support to our customers on Windows, Linux, & Mac.
  • Support the Linux operating system as the base platform OS of the Centera.

Show More

55 Linux Jobs

No jobs at selected location

17. Backup

demand arrow
average Demand
Here's how Backup is used in Technical Support Engineer jobs:
  • Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.
  • Monitored network devices, applications, and performed incremental backups.
  • Maintain system data backup and restoration procedures.
  • Resolved problems with native enterprise backup applications.
  • Advanced Backup Solutions is a vendor of backup and disaster recovery services to consumer and enterprise level clients.
  • Defined and developed reliable and secure backup and restore procedures, and prepared disaster recovery plan.
  • Managed the customer support department, providing technical support to clients with the backup product.
  • Provided backup support to other departments, which was highly admired by the General Manager.
  • Assisted customer with issues related to EMC storage, backup and replication issues.
  • Worked with multiple Windows environments to diagnose issues with backup restoration.
  • Acted as backup lead for teams in India.
  • Manage backup, security and user help systems.
  • Verified daily backup logs for KP regional office.
  • Evaluated and reconfigured company's backup solution for servers and users using NAS technologies providing a robust and scalable solution.
  • Created equipment disk image backups for restoring failed hard drives for key equipment.
  • Performed trainings for other in-house technicians and outside partners on the backup system.
  • Design Server Backup Scheme, using Veritas BackupExec.
  • Supported and maintained Netbackup and Commvault backup environments.
  • Installed and supported Continuum Dato, Zenith BDR, StorageCraft and Arca backup solutions.
  • document scanners, printers, data backup systems, PDA's).

Show More

6 Backup Jobs

No jobs at selected location

18. Unix

demand arrow
average Demand
Here's how Unix is used in Technical Support Engineer jobs:
  • Account maintenance and administration for both Unix/Linux and Windows network environments.
  • Support customer critical and high patient safety issues on multiple Horizon application, Unix and Oracle platforms.
  • Support of Windows Server & Unix based servers such as FreeBSD, Debian, Ubuntu, etc.
  • Work closely with customers to resolve complex UNIX system-level issues and create appropriate workarounds or solutions.
  • Upgraded and hardened all Linux and FreeBSD servers, managed all corporate UNIX/LINUX clients.
  • Provided tier 1-3 support for Windows NT and UNIX based Liquid Audio music server.
  • Exercised Oracle database support and tuning with 30+SCO Unix customer bases.
  • Develop guidance and procedures for implementation of software on UNIX servers.
  • Applied UNIX skills to diagnose and determine hardware failure & bugs/OS/networking.
  • Serve as UNIX Generalist providing hardware/software and network support.
  • Provided Windows and UNIX technical support for Systems Administrators.
  • Utilized basic UNIX skills to monitor server logs.
  • Migrate our current Unix servers to Linux servers.
  • Administer UNIX accounts and AppleTalk network.
  • Perform troubleshooting of multiprotocol access permissions in mixed Unix/Windows environments.
  • Performed step-by-step walkthroughs of UNIX/Linux secure email appliances' setup, functionality and operation for clients.
  • Designed task automation services for Linux/Unix clients using Bourne Shell and PHP Scripting.
  • Subject matter expert with unix systems, backup software, and device drivers.
  • Provided backline support for Unix calls.
  • Full Time) Installed and configured UNIX network management software on customer networks

Show More

18 Unix Jobs

No jobs at selected location

19. Routers

demand arrow
average Demand
Here's how Routers is used in Technical Support Engineer jobs:
  • Resolved day-to-day technical issues involving email, network issues, applications, hardware & peripherals, routers & switches, etc.
  • Supported routers and switches crashes, backups and updating IOS, connectivity problems, hardware issues, memory and CPU issues.
  • Work with the Network team to troubleshoot network errors with switches, routers and cabling (copper and fiber).
  • Job duties include but are not limited to troubleshooting routers, switches, and network equipment on VOIP technologies.
  • Support and troubleshoot Juniper Server Software that Manages Juniper routers, switches, firewalls, and IDP's.
  • Provided Technical support of LAN Infrastructure systems including servers, hubs, routers, switches and Operating Systems.
  • Network, systems, and security troubleshooting including routers, switches, and firewall maintenance and installation.
  • Level 2 support for Wireless/Wired Hubs, Bridges, Routers, Modems, GateWays, NIC etc
  • Provided customer support via phone and trouble ticket for DLINK routers and wireless products.
  • Configured the routers, VLAN for the clients and held responsibility of maintaining it.
  • Install & provide upgrade to servers, routers, printer servers and user systems
  • Upgraded networks: New switches, routers, workstations, printers.
  • Managed all network LAN/WAN hardware including routers & switches.
  • Provided technical support for CISCO Routers and Switches.
  • Configure and troubleshoot GRE tunnels on Cisco Routers.
  • Core, Data Center and Metro/Edge Routers and Switch's, MPLS/VPLS WAN networks.
  • Support remote access to ADSL routers ETB Provide support on the entire area of ADSL networks, Hosting, IP Telephony.
  • Upgraded switches, routers, load balancers and network management, both hardware and software.
  • Responded to hardware/software problems related to Citrix software, Hypercom hardware, Cisco routers and network equipment.
  • Develop firmware for Mindspeed VOIP processors: Debugged CSMV6 firmware codes in C on Cisco routers.

Show More

4 Routers Jobs

No jobs at selected location

20. Network Printers

demand arrow
average Demand
Here's how Network Printers is used in Technical Support Engineer jobs:
  • Design and implemented network infrastructure and configured the entire network Infrastructure devices including Network Printers and Register.
  • Provided assistance with Network Configuration for Network Printers.
  • Configured and installed Network Printers and Projectors.
  • Managed network printers and printer installation
  • Provide hardware and software support of corporate desktop systems & network printers, on-site and over the phone.
  • Resolved various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN.
  • Installed, configured, maintained, and supported hardware, software, and network printers.
  • Installed software, added network printers, and network drives on users local machines.
  • Installed operating system, installed stand-alone and network printers and troubleshot printing issues.
  • Installed, configured and troubleshoot various software, hardware, and Network printers.
  • Network Printers Installation & Support, resolving all users IT related problems.
  • Provide support for network printers, fax machines, and copiers.
  • Moved, configured and installed Network Printers and PC workstations.
  • Resolved issues with network printers connected to hubs and servers.
  • Install, configure and maintain network printers and scanners.
  • Provided Technical Support on Network Printers for Field Engineers.
  • Installed and setup local and network printers.
  • Supported MAC and maintained network printers.
  • Support the network printers and scanners.
  • Repaired, configured network printers from HP, Lexmark, Dell and many more.

Show More

21. OS

demand arrow
average Demand
Here's how OS is used in Technical Support Engineer jobs:
  • Recognized for generating most sales leads in multiple months by suggesting system/contract upgrades, alternative solutions and Professional Services engagements.
  • Participate in post-change review sessions; analyze post-implementation data for future change projects/improvements/compliance.
  • Managed integration with prospect environments for demos and pretrial validation.
  • Support of office/productivity software including Microsoft Office.
  • Escalate issues and maintain communication with other departments including Hosting, Engineering, and Services Team.
  • Diagnosed and resolved hardware, software, network, and other related technical peripherals' problems.
  • Worked closely with Southern California Gas Supervisors to support the Advanced Meter Installation Project.
  • Assist customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Configure, install, and maintain Microsoft Windows based applications and services.
  • Review diagnostic information to assist in isolation of a problem cause.
  • Implemented firmware and BIOS updates for various hardware components as needed.
  • Identify possible conflicts/impacts in the same scheduled period.
  • Evaluated team workflow and processes and recommend/implement improvements to those processes.
  • Maintained Workgroup & Microsoft domain level environment.
  • Graph, analyze, and interpret recorded data from engine and ATS systems to use in root cause analysis and diagnostics.
  • Provide support to team ensuring procedures are being done as well as taking escalation calls Work closely with management team
  • Mentored new employees to integrate them into the Sun Microsystems culture and our group's processes.
  • Develop a solid base of general product knowledge on Kronos applications, technologies and platforms.
  • Streamline workflow procedures, DLP, through close adherence of ITIL and industry best practices.
  • Lead effort to migrate Novell based Microsoft and CCMail servers with upgraded Windows NT based Exchange Servers.

Show More

58 OS Jobs

No jobs at selected location

22. VPN

demand arrow
average Demand
Here's how VPN is used in Technical Support Engineer jobs:
  • Provided solutions for remote users using VPN technology, printing, and installation of operating system and key application software.
  • Coordinated with Infrastructure team to set up VPN, FTP, IVR, SIP and VoIP communications.
  • Conducted remote installation of NETVM software via VPN, RDP, and other remote connection software.
  • Helped user with VPN access and password reset and Home drive and Shared Drive Mapping Issue.
  • Designed and configured the SonicWall to route all the internet traffic through the VPN tunnels.
  • Team member of Configuration of Cisco 7206 router with VPN and Configuration of Catalyst switches.
  • Present technical session on Security / Firewall & VPN to Tier-1 & Tier-2 TAC Engineers.
  • Designed and configured SonicWall to Hub and Spoke VPN setups.
  • Enabled remote users to access corporate LAN with VPN connectivity.
  • Configured VPN tunnel between SonicWall and Check point firewalls.
  • Managed Dial-Up, DSL and VPN access servers.
  • Configured VPN client with connection for company use.
  • Configure, maintain and troubleshoot VPN connections.
  • Installed, configured and troubleshoot services like VPN, DNS, DFS, ADDS on WS 2008R2, WS 2012.
  • Migrated all applications and data, setup offsite backups, setup Office 365 and remote desktop access via VPN.
  • Manage group policy with active directory, PC security programs, antivirus, updates and VPN.
  • Assist customer in remote offices with VPN technical support using Citrix & CISCO Any Connection.
  • Configured VPN tunnels, routing, switches, stateful firewall policies, interface filters.
  • Trouble shooted firewalls ranging from Spam, VPN/SSL, and Web filters.
  • Provided VPN services to site-to-site and, Remote access VPNs using IPSec tunneling along with ensuring of high availability.

Show More

6 VPN Jobs

No jobs at selected location

23. Knowledge Base

demand arrow
average Demand
Here's how Knowledge Base is used in Technical Support Engineer jobs:
  • Author technical documentation for inclusion into Support Knowledge Base.
  • Documented, published several technical notes and was involved in building knowledge base for the company.
  • Developed common question and answer documentation to be included in the department and customer knowledge bases.
  • Solved 250+ individual cases and authored 25+ technical papers for the company's knowledge base.
  • Created and submitted articles for publication to the Knowledge base which is used department wide.
  • Contributed to ITSM knowledge base that served as a central repository for problem resolutions.
  • Document issues and create knowledge base articles for future customer and engineer reference.
  • Handled customer escalations, authored support articles for the corporate support knowledge base.
  • Maintain and update knowledge base periodically to cover all issues & their RCA.
  • Drafted and Published the US Based Online FAQ's and Knowledge Base.
  • Create Knowledge Base articles for fixes that were not documented.
  • Utilized Knowledge base and troubleshooting to help resolve issues.
  • Authored technical documentation for the Intranet knowledge base.
  • Authored new and edited existing Knowledge Base articles.
  • Track all the issues and their RCA in knowledge base.
  • Developed articles for the Citrix Knowledge Base to help other engineers, partners, and end customers resolve complex technical situations.
  • Authored technical service bulletins to augment current service manuals Administered FAQ labeling compliance for Website knowledge base.
  • Create Tips & Tricks and Knowledge Base documents discussing workflows and common practices.
  • Lead administrator for the website knowledge base.
  • Use existing knowledge base and contribute in improving solutions in resolving cases ePLDT (Philippine Long Distance Telephone Company)

Show More

39 Knowledge Base Jobs

No jobs at selected location

24. Tcp/Ip

demand arrow
average Demand
Here's how Tcp/Ip is used in Technical Support Engineer jobs:
  • Administered network workstations/servers, utilizing TCP/IP or non-TCP/IP networking protocols and Windows/Linux operating systems.
  • Installed and setup Windows 2000/XP/Vista computers, both desktop and laptop Protocols: TCP/IP, DNS, HTTP, SSL
  • Designed and conducted customer-based training courses for networking, TCP/IP, server and workstation installation and troubleshooting.
  • Utilized Active Directory, SCCM, Remote Desktop Access, TCP/IP, and Service Now ticketing system.
  • Diagnose TCP/IP network failures using network topology maps and network tools to help ensure customer satisfaction.
  • Performed administrative duties using Active Directory, TCP/IP, imaging, firewall and anti-virus protection.
  • Provided technical support to TCP/IP networks, VMS-OS, AIX-OS, Tru64-OS and Prepaid System.
  • Installed and maintained networking, including router, TCP/IP, network security, connectivity etc.
  • Provided information on TCP/IP networking and UNIX/Linux to fellow employees to assist in troubleshooting issues.
  • Trouble shoot PC Operating systems, specifically Device Manager and TCP/IP configuration.
  • Fielded 500 calls working on the 3Com NIC team supporting TCP/IP installations.
  • Resolved network issues including DNS, WINS, TCP/IP and connectivity.
  • Solved and provided troubleshoot support for TCP/IP & IPX/SPX network problems.
  • Helped customers solve TCP/IP problems and other network connectivity problems.
  • Configure TCP/IP, Dial up Networking and System Properties.
  • Provided troubleshooting on issues involving TCP/IP protocol.
  • Integrated Windows NT Network and TCP/IP configurations.
  • Support LAN/WAN networking, TCP/IP, ISP's, router configuration, and CLI commands.
  • Provide troubleshooting for TCP/IP MSC equipment: (MSS).
  • Maintain strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools (Wireshark) use and configuration.

Show More

25. Vmware

demand arrow
average Demand
Here's how Vmware is used in Technical Support Engineer jobs:
  • Collaborated with VMware staff and stakeholders (administration, quality, engineering, sales, and marketing) to address issues.
  • Provide technical support to customers who are working to implement or in production, VMware ESX Server and related products.
  • Used VMWare Installation, configuration, patching, and staging to support over 130 virtual and physical servers.
  • Created environments for testing including domain controllers and other servers in VMWare (more information available upon request)
  • Engaged with customer both remotely and on-site for supporting their needs and goals with many VMware Products.
  • Developed, reviewed, and edited content for VMware knowledge base articles, internal and external.
  • Performed troubleshooting by reproducing issues in VMware or by remote troubleshooting a customer's environment.
  • Assisted VMware client base and partners with inquires, consultation and resolution of technical issues.
  • Reproduced customer problems in a VMWare Workstation Lab Environment.
  • Created VMWare snapshots, cloning, and templates.
  • Performed VMWare Guest OS installations and configuration.
  • Set up test Windows 2003 and Exchange 2003 servers using EMC VMware.
  • Provided technical solutions to over 500,000 companies worldwide, including many fortune 100 companies, in support of VMware products.
  • Used tools such as VMware Converter, PlateSpin Power Convert, and ESX environment for the P2V Conversions.
  • Performed VMWare Esxi 5.0, 5.5 Hosts Server installation, configuration, clustering, and maintenance.
  • Maintained multipart VMware Lab for testing and issue re-creations.
  • Experience in Migrating from VMware ESXi to Hyper-V 2012 with SCCM SP1 R2.
  • Attend monthly maintenance meetings with government officials Install & support of VMware Infrastructure 3.0 on Proliant servers and EVA SAN's.
  • Set up virtualized test environments in the DMZ using VMware vSphere for customers to perform product beta testing and simulations.
  • Provisioned Storage LUNs for VMware ESX and Windows iSCSI hosts.

Show More

24 Vmware Jobs

No jobs at selected location

26. LAN

demand arrow
average Demand
Here's how LAN is used in Technical Support Engineer jobs:
  • Supervised & quality-controlled on preparing surveillance systems ordered by Wal-Mart and Costco.
  • Facilitate improvements by troubleshooting errors and developing a diverse action plan.
  • Completed maintenance courses for TP420 and TP500, which include theory of ion implantation, and how all measurements are calculated.
  • Provide support for switched sites, provisioning, Technical Order Support, network planning and the Network Operations Center.
  • Trouble shot networks for managers and techs of MCI, Sprint, Bell Atlantic.
  • Implemented and configured Trucking, VLAN and STP on a Catalyst 2950 switch.
  • Performed network planning, installation, support, and troubleshooting on-site.
  • Obtain and process geographical data for use in RF planning activities.
  • Planned and completed software upgrades for current client facilities.
  • Developed training and support plans for 400-user network.
  • Participate in LAN/WAN network architecture and deployment.
  • Implemented the Enterprise Resource Planning software
  • Deployed/integrated various Wireless/Land-line Networks within Puerto Rico and the Caribbean.
  • Manage, modify and troubleshoot LAN & WLAN connections, Citrix XenApp server farms and associated high-availability medical-related applications and servers.
  • Segmented traffic using voice and data VLANs on Cisco switches to extending DHCP to register with Cisco IP phones.
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
  • Worked with the IT administrators and network group to support the global IT LANWAN client environment.
  • Planned, coordinated, and completed 11 new facility software integrations and upgrades.
  • Supported team in the design, deployment and configuration of LANs.
  • Use of LANDesk Management tool for Helpdesk support.

Show More

22 LAN Jobs

No jobs at selected location

27. Voip

demand arrow
average Demand
Here's how Voip is used in Technical Support Engineer jobs:
  • Provide Tier III vendor interface and escalation to resolve complex technical problems in VOIP long distance network.
  • Helped wit a roll out of a new VOIP system project and Improved current POS solution operations.
  • Investigated customer call log using VOIP SIP protocol to determine issues related to customer calls.
  • Solved a VOIP problem with SPX servers by determining that fiber-optic cables were bad.
  • Voice traffic to/from the systems is via, traditional TDM trunking and/or VoIP.
  • Provided support of customer's phone, radio, and VoIP recording systems.
  • Responded to VoIP escalations to Tier-1 VoIP providers and SIP Trunking vendors.
  • Deploy new desk setups with monitors, peripherals and VOIP phones.
  • Assisted with designing and configuring small business data and VOIP networks.
  • Design and installation wireless link between two IP-PBX by VOIP.
  • Worked with the Call manager installation for deploying Cisco VOIP.
  • Installed and configured VOIP for US Customers.
  • Customized and integrated VoIP phone solutions with both pre-existing and new office wide communication systems.
  • Use experience with Mitel Communications often used for assisting users with anything from punching down digital lines to programming VOIP telephones.
  • Maintain optimal performance and quality of service on VoIP, Ethernet and Wireless LANs.
  • Support for Broadsoft VoIP PBX questions on a Level II basis.
  • Provide Technical Support to customers of Linksys and Cisco over VoIP.
  • Experienced with VoIP setup, ACL, QoS, Radius 802.1x auth, SNMP, TACACS+, and DHCP.
  • Provide intricate and advanced VoIP and LAN assistance to various clientele before and during the rollout of a new product.
  • Supported migration from Nortel long distance platform to Sonus VOIP platform.

Show More

5 Voip Jobs

No jobs at selected location

28. DNS

demand arrow
average Demand
Here's how DNS is used in Technical Support Engineer jobs:
  • Coordinated moving 120 users over 2 days, including moving static IP addresses and resolving DNS issues during the move.
  • Get packet captures and review them to find network issues, not receiving proper ports, no DNS etc.
  • Provided assistance in the administration of Email, Proxy, DNS, DHCP, IIS, and File Server.
  • Analyzed and troubleshooted IP and DNS connectivity in order to be able to join Mac Workstations to Active Directory.
  • Understand and assist clients with settings and configuration of DNS and MX records.
  • Configured, implemented & supported DNS, LAN/WAN/TCP using DHCP server.
  • Configured & troubleshoot Active directory, DNS & DHCP.
  • Managed Windows 2003 based DNS and WINS servers.
  • Provided troubleshooting on issues involving DHCP and DNS.
  • Configured Domain Controller and DNS server.
  • Introduced DNS for name resolution.
  • Install and configure IIS 7.0, integrate IIS with DNS for FQDN, Binding sites with different Port's and Headers.
  • Install, manage, and maintain Active Directory, File, DNS, DHCP, DFS, Exchange servers.
  • Check for DNS issues by pinging the server's name.
  • Created DNS entries for all the nodes.
  • Help troubleshoot DNS and DHCP issues.
  • Evaluate and troubleshoot customer infrastructure including Windows servers, Vmware, SAN/NAS storage connections, DNS.
  • Performed out-of-hours emergency maintenance on ExecPC servers and made updates to company and client DNS.
  • Managed network services, including NFS, NIS, DNS, and Sendmail.
  • support with clustering nodes, snapshot and mirroring, Kerberos security, DNS, NIS, LDAP.

Show More

45 DNS Jobs

No jobs at selected location

29. Trouble Tickets

demand arrow
average Demand
Here's how Trouble Tickets is used in Technical Support Engineer jobs:
  • Maintained records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Categorize incidents correctly for call tracking and logging purposes analyze and assign trouble tickets on user hardware and software issues.
  • Logged, tracked, and followed-up with trouble tickets, such as installing or uninstalling of software.
  • Resolve over 10 thousand trouble tickets (2005 - 2017), meet and exceed customer expectation.
  • Created trouble tickets, logged the trouble and the resolution in software and recorded the steps.
  • Open and close trouble tickets, processed new and replacement orders for Sprint cellphones.
  • Open and close trouble tickets, provisioned circuits and orders relating to provisioning.
  • Recognized for consistently resolving more than 60% of all trouble tickets.
  • Manage trouble tickets and network outage conference bridges of varying severity.
  • Delegate trouble tickets and project tasks to Jr. technicians.
  • Create trouble tickets and dispatch Work Orders through WFM.
  • Entered trouble tickets and generated reports using SAP.
  • Created trouble tickets and routed them appropriately.
  • Worked with Network Operations with trouble tickets.
  • Generate and triage trouble tickets.
  • Created technical support trouble tickets.
  • Entered calls into trouble tickets tracking system Resolved routine customer problems or escalated them to the next level of support
  • Responded to (via IT Service Manager, email and phone), resolved and/or escalated trouble tickets.
  • Generate, resolve and close trouble tickets for British Telecom IP customers.
  • Solved many billing and data trouble tickets.

Show More

1 Trouble Tickets Jobs

No jobs at selected location

30. Suite

demand arrow
low Demand
Here's how Suite is used in Technical Support Engineer jobs:
  • Provided technical support for an enterprise-level suite of security and access governance products.
  • Provide in-depth support via phone, email or remote session for Scheduling software product suite and supported platforms.
  • Maintained automated test suite, managed regression test runs, analyzed and reported results.
  • Have working knowledge of Microsoft Office suite, Excel, Word, PowerPoint etc.
  • Experience with troubleshooting MS Office Suites, computer hardware, and computer software.
  • Supported IGT Advantage suite installations and upgrades.
  • Provided customer support by finding creative and sophisticated solutions to problems reported while using MicroStrategy's product suite.
  • Worked with cloud based systems for Microsoft- Business Productivity Online Suite Diagnosed and help with informational requests from user
  • Service Suite provides a comprehensive workforce management solution, automating service workflow from scheduling to performance measurement.
  • Documented customer support tickets and solutions using Netsuite CRM
  • Provide technical customer support for Microsoft Excel and Microsoft Office Suite on the Macintosh and Windows platforms.
  • Use of Casper Suite to deploy, inventory and secure Mac, iPad and iPhone Devices.
  • Administer full suite of oracle products in virtualized environment to help with reproducing customer issues.
  • Used NetSuite ERP to monitor incoming tickets and coordinate onsite visits.
  • Root mirroring using Disksuite Solstice.
  • Provided end-to-end technical support of VMware's Virtualization Product Suite to US Government and Military organizations.
  • Used Adobe Creative Suite Tested viruses in VM for learning behaviors and creating removal scripts to fix problems in a timely manner
  • Supported Solaris 8, Sun servers and storage arrays; Veritas Volume Manager and Solstice DiskSuite.
  • Provide telephone support to customers for the OPIE Orthotics & Prosthetics software Suite.
  • Utilized Zendesk, Jira, and Netsuite for ticket tracking, bug reporting/tracking, and inventory/sales tracking.

Show More

9 Suite Jobs

No jobs at selected location

31. Mac

demand arrow
low Demand
Here's how Mac is used in Technical Support Engineer jobs:
  • Researched local machining shops and their manufacturing capabilities and outsourced the fabrication job to most cost efficient and punctual fabricator.
  • Lead for SuperMac ProofPoistive dye-sublimation printers.
  • Help Desk Manager: Managed a team of 9 technical engineers who maintained over 2000 Windows / Mac computers.
  • Manage computers in SCCM 2012 console; create computer associations using MAC addresses and host names for data migration.
  • Provided internal IT support for Runic games including preparing and deploying machines for the game testing group.
  • Provide IT support to the end users include troubleshooting Mac OS laptops applications and networking issues.
  • Provide technical support for Sales Force Automation project involving connectivity between Macintosh clients and UNIX servers.
  • Involved with first level support for PC customers and escalation level service for Macintosh users.
  • Install / Troubleshoot installation of SCCM 2012 client on XP machines.
  • Supported in house Servers and Network (Mac environment).
  • Certified in Big Machines Yellow and Blue Belt.
  • Dispatched technicians on service issues and MAC orders.
  • Diagnosed software conflicts with applications on Mac OS 7 and 8, DOS 3.3, Windows 3.1 and Windows 95.
  • Led teams that attained ISO certifications for two locations, in Oakland City, Indiana and Macae, Brazil.
  • Wired up machines and finished assembly of the pneumatic, mechanical and electrical systems of the Corpane Washer.
  • Served as a Mac OS X and virus and spyware removal specialist, performing network troubleshooting.
  • install and configure VPN clients on Client machines such as XP, Vista and Windows 7
  • Debugged and implemented routines in C on Intel IXF 1102 Ethernet MAC device.
  • Assisted in-house IT staff with repair and testing of corporate wide machines.
  • supply chain Programmed Allen Bradley PLCs for foam cutting machines based on requirements.

Show More

29 Mac Jobs

No jobs at selected location

32. Technical Assistance

demand arrow
low Demand
Here's how Technical Assistance is used in Technical Support Engineer jobs:
  • Provided technical assistance in developing new projects with customers and suggested value added process solutions.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Provide technical assistance to Incident Response consultants working with security products.
  • Updated and maintained internal technical assistance and bug databases.
  • Provided functional and technical assistance regarding infrastructure issues.
  • Provided technical assistance for customers using SGI Workstations.
  • Provide technical assistance to customer with internet issues
  • Provide technical assistance to customer over telephone.
  • Worked in the Technical Assistance Center performing first-level technical support for a small to medium-sized digital central office switch.
  • Support calls consisted of technical assistance, security screening, customer service and financial service for wireless customers.
  • Provided technical assistance to WRD groups to assure efficient and reliable performance of all COM WWRD systems
  • Provide second/third level technical support to Cisco customers, partners and Technical Assistance Center engineers.
  • Provided technical assistance for Point of Sales Software, Payment Gateway, and Websites.
  • Provided tier III technical support to field engineers via the Technical Assistance Center.
  • Provide technical assistance to customers around the world using our services and hardware.
  • Resulted in customer success, reduced support issues and technical assistance.
  • Provided technical assistance to IT&E's LAN clients.
  • Provide high level technical assistance to customers in all matters.
  • Provide over the phone technical assistance to cable/DSL subscribers.
  • Provided technical assistance to all supported Units.

Show More

5 Technical Assistance Jobs

No jobs at selected location

33. SAN

demand arrow
low Demand
Here's how SAN is used in Technical Support Engineer jobs:
  • Subject Matter Expert on a number of Partner products, including NAS, SAN, VTL and ActiveScale Storage products.
  • Provide technical support via phone, email, and web to Brocade partners and customers on SAN related products.
  • Performed the technical support to maintain the best condition of the demo tools for the Santa Clara demonstration center.
  • Analyze customers environment for performance issues and assist the customer in isolating configuration problem in the SAN environment.
  • Network Systems Manager, Outreach and Escort, Inc. Charity, San Jose, CA
  • Supported SAN/NAS systems for a number of high profile customers on mission critical systems.
  • Validated release candidates for the SAN storage product as suitable for production environments.
  • Lead the Technical Support team for a SAN storage product.
  • Executed sanity test for all the products prior to release.
  • Closed numerous sales worth hundreds of thousands of dollars.
  • Provided support for SAN/NAS environments.
  • Managed and implemented Business Data Recovery solutions for the clients using NAS and SAN products with Offsite data recovery.
  • Assist with the definition and championing of improvements in Sandvine s networking products and software solutions.
  • Create, deliver and record training course content for HP's Hyperconverged SAN platforms.
  • Specialized in San support, Virtualization, and system performance.
  • Manage Sandvine s project implementations in both pre and post sales phases; provide installations, testing and deployments as required.
  • Provided R&D technical support for the 2014 Nissan Rouge Thermo Poly Olefin lift-gate project launch.
  • Provided Enterprise Support for SAN/NAS environments: VNX, CLARiiON, and Avamar.
  • Gained expertise in SAN/NAS, fiber channel, iSCSI, virtualization.
  • Work in newprojectsof NTHLRFE/HSS/ONENDSand performed commissioning/integrations/Acceptance test, Call screening feature and integrating STP with all Core nodes.

Show More

21 SAN Jobs

No jobs at selected location

34. Solaris

demand arrow
low Demand
Here's how Solaris is used in Technical Support Engineer jobs:
  • Involved in monitoring various flavors of UNIX Servers - SUNSOLARIS, HP UNIX & IBMAIX.
  • Performed installation and configuration system administration and engineering work of SUN (Solaris) servers
  • Performed remote installation and updates of solaris storage software.
  • Experience in systems administration of Solaris.
  • Solved problems for Sun customers involving SunOS/Solaris, OS Install/Boot, Storage, Hardware, Kernel, and Development Tools.
  • Support Engineer for Enterprise level storage solutions, using Red Hat Enterprise Edition, Solaris, Windows
  • Detected, analyzed, and resolved various technical concerns from the Solaris and Windows servers.
  • Supported Solaris, StorEdge, Sun Fire, Clusters, and other Sun's products.
  • Analyzed kernel core dumps from Solaris and HP-UX system panics.
  • Trouble shooting UNIX systems (Sun Solaris) and tools.
  • Have some working knowledge of Unix / Solaris.
  • Trained on SUN Solaris 8.0 and SUN cluster 3.0.
  • Provided customer Solaris Administration technical support on Sun Microsystems Hardware and Software from local office Solution Center.
  • Deployed, configured, and managed the network collection servers utilizing CentOS, Solaris and VMware installed on Cisco UCS.
  • Maintain working knowledge of major operating system software such as UNIX, NT, HPUX, SUN Solaris or AIX.
  • Supported Red hat Enterprise Linux, Solaris, and Windows [ ] servers running VoyenceControl network management software.
  • Supported storage software setup, solutions, and problems with Veritas VM, Solaris VM and hardware raid
  • Completed the course training and professional certification in Oracle Solaris 10 System Administrator.
  • Migrated Sybase running on solaris to Oracle Running on Linux.
  • Advised tuning procedures on the OS (Sun Solaris) or Sybase product, to better use the customer resources.

Show More

19 Solaris Jobs

No jobs at selected location

35. CRM

demand arrow
low Demand
Here's how CRM is used in Technical Support Engineer jobs:
  • Documented problem information, recommendations, and resolution in a clear and concise manner using the CRM incident tracking system.
  • Used remote access tools (PC Anywhere and VNC) to remotely assist and troubleshoot CRM software issues.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken through CRM.
  • Documented all contact activity, including troubleshooting steps and problem resolution, in the CRM.
  • Utilized Microsoft CRM system for tracking open tickets - Up to 50 tickets per day.
  • Trained new employees in the use of CRM tools, and relevant Technical Support procedures.
  • Planned the implementation of MS CRM 3.0, within the sales and support organizations.
  • Point of contact for issue resolution during the project implementation of the CRM Application.
  • Coordinated the logistics for training classes for the CRM application in multiple locations.
  • Create and maintain CRM tickets for issue tracking, including regulatory complaints.
  • Provided End User training for the CRM application in multiple locations.
  • Created and handled corporate cases via Microsoft CRM and BMC Remedy
  • Tracked and worked through tickets via ZenDesk CRM.
  • Document all customer interactions within People Soft CRM.
  • Provided onboarding, training and documentation to various users for enterprise applications including ERP/CRM, supply chain & fleet management systems.
  • Opened bugs, created documentations, maintained accurate records in our CRM tools and assisted fellow coworkers.
  • Assisted in the transitioning the company to new CRM system involving critical data migration.
  • Used RightNow and Siebel CRM for product support issue management.
  • Utilize Salesforce CRM software to track and fulfil support tickets.
  • Sprint Nextel's customization of Amdocs' ClarifyCRM.

Show More

6 CRM Jobs

No jobs at selected location

36. Citrix

demand arrow
low Demand
Here's how Citrix is used in Technical Support Engineer jobs:
  • Utilize Citrix GoToMeeting remote connectivity software or Cisco WebEx remote connectivity software to remotely control and troubleshoot customer environments.
  • Assisted customers with Citrix software running on Windows 7, Server 2003 and 2010.
  • Worked within SQL Server, Windows Server, and Citrix/Terminal Server environments.
  • Perform maintenance, Backup and Recovery of SQL and Citrix servers.
  • Used Citrix client/server applications and Crystal Reports, and Oracle DB.
  • Troubleshooted issues on hundreds of VM servers via Citrix XenServer.
  • Migrated 100% of company's remote users applications to Citrix
  • Promoted to Citrix Technical Support Engineer Level 2 in 2004.
  • Supported and maintained Citrix XenDesktop workstations in the enterprise.
  • Provided 24/7 Production support for Citrix environment.
  • Provided support for citrix license server.
  • Implemented best practices to integrate Citrix products with Microsoft Windows Server roles and services for best performance and reliability.
  • Triaged support issues via remote software such as remote desk top, Juniper, Citrix, etc.
  • Maintain virtual environment for testing using Citrix XenServer and VMWare Server.
  • Monitored Citrix server's health by using Citrix Edge Sight.
  • Implemented and administered Citrix Xen Virtualization server.
  • Worked with installing and troubleshooting issues with Citrix Presentation server 4.0, Citrix Metaframe server 3.0.
  • Expanded support for Citrix solutions in non-Citrix hosting infrastructures such as vSphere and Microsoft Hyper-V.
  • Experienced in extensively utilizing Clarify, Remedy, Citrix Metaframe and HP Openview.
  • Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation.

Show More

4 Citrix Jobs

No jobs at selected location

37. Symantec

demand arrow
low Demand
Here's how Symantec is used in Technical Support Engineer jobs:
  • Established guide-lines on project management service levels, and support resource cases management for Symantec's Platinum and Business Critical customers.
  • Managed Symantec Endpoint Protection servers to constantly update definitions and to deploy SEP software to all employee workstations within the organization.
  • Provide Tier 2 support for the Symantec Backup Exec System Recovery and Backup Exec (data protection software).
  • Played an active support role in the Symantec Connect Community, helping to resolve the issues.
  • Invited to and enrolled in Symantec's Top Talent Program.
  • Advanced support concerning data backups using Symantec Backup Exec software.
  • Performed image capturing of laptops using Symantec Ghost and FOG.
  • Resolved issues related to Symantec Enterprise Vault.
  • Install, push to NT, 2000 & XP clients, and administer Symantec System Center.
  • Provide frontline telephone support to Symantec NetBackup customers, typically an enterprise level customer from a large corporate account.
  • Provided advance technical support for Symantec's Netbackup and Backup Exec customers, specializing in database clients and agents.
  • Provide support in a Trusted Advisor capacity to customers around the world using Symantec products via telephone and e-mail.
  • Aided clients with the install of the Symantec Drive Encryption and PGP Universal Server and Gateway Email software.
  • Replace consumable parts, maintenance, add to network, firmware/software updates Ghosting - Using Symantec Ghost.
  • Assist with getting client's backups running using Data Protector, Symantec Netback or Backup Exec.
  • Assisted Nortel certified field technicians working repairs via Symantec ProComm Plus and Positron 911.
  • Provided frontline technical support for Symantec Messaging and Mail Security Supported EndPoint Protection and AntiVirus from consumer and enterprise levels.
  • Configured MS Office, including Outlook [ ] and Symantec Endpoint Protection onsite and remotely.
  • Installed Emulex HBAs in production servers, extensively for Symantec Netbackup, this way we eliminated backup traffic from core Network.
  • Implemented Symantec System Center, Mcafee E Policy Orchestrator antivirus and antispyware solutions.

Show More

4 Symantec Jobs

No jobs at selected location

38. QA

demand arrow
low Demand
Here's how QA is used in Technical Support Engineer jobs:
  • Supported development initiatives such as business analysis documentation creation, QA/system testing for both system and product implementations.
  • Migrated data to testing/QA and production environments.
  • Acted as the liaison between the customer and development staff Assisted SQA in testing of Beta products.
  • Worked closely with Engineering in troubleshooting of product bugs, and doing QA on new product releases.
  • Worked with QA and development to test and deploy new release candidate builds for specific issue resolution.
  • Work with Development, QA, and Customer Support Managers to meet deadlines and goals.
  • Reviewed client specifications, instituted process for QA test design and test case review.
  • Provided input for product releases, and performed testing with the QA department.
  • Worked with QA team in reproducing software issues brought to attention by customer.
  • Helped perform overall final QA testing on software prior to its release.
  • Documented QA procedures which improved the quality of the software applications.
  • Perform QA testing on new product releases/upgrades report findings to Development.
  • Performed QA for new products and reported back to Product team/development.
  • Participate in the product requirement discussions with development and QA teams.
  • Forwarded tickets to the QA Department with complete and accurate documentation.
  • Assisted SQA with Frame Relay set-ups with limited testing configurations.
  • Created work around and working with QA/Development for solutions.
  • Worked closely with QA & Engineering.
  • Provided daily supervision and operations management of the QA and Interoperability team and labs.
  • Coordinated and communicated with QA, Development, Release and Implementations/Consulting teams to solve production issues.

Show More

39. Problem Resolution

demand arrow
low Demand
Here's how Problem Resolution is used in Technical Support Engineer jobs:
  • Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.
  • Maintained communications with customers during the problem resolution process, utilized superior customer service skills.
  • Collaborate with other support centers and business units to provide seamless problem resolution.
  • Provided excellent level of problem resolution, call handling and customer satisfaction.
  • Scrutinized customer contract specifications and provided support and problem resolution.
  • Provided on-call service, troubleshooting and problem resolution.
  • Documented troubleshooting and problem resolution steps.
  • Documented application procedures and problem resolutions.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Acted as lead engineer for large account network problem resolution and technical expert for the team.
  • Partner with members of HPIT teams as appropriate to ensure problem resolution is obtained.
  • Organized presentations for training coworkers and staff in SOP and customer problem resolution.
  • Acted as a focal point for highly complex network problem resolution.
  • Contribute to problem resolution via phone, e-mail or hands-on support.
  • Perform root cause analysis and problem resolution.
  • Created knowledgebase documentation for Smarts troubleshooting and problem resolution.
  • Conducted user orientation, helpdesk and desk side support within scope of project to users to facilitate prompt problem resolution.
  • Point of contact for escalations and quick problem resolution for end users, teammates as well as APEX/IBM/SunTrust management.
  • Provide thorough support and problem resolution for customers (phone and onsite).
  • Provide onsite and remote research assistance in support of problem resolution.

Show More

4 Problem Resolution Jobs

No jobs at selected location

40. Netapp

demand arrow
low Demand
Here's how Netapp is used in Technical Support Engineer jobs:
  • Provided enterprise level NetApp SAN/NAS storage administration, network configuration, capacity management, troubleshooting and support.
  • Resolved customer problems for NetApp Corporation.
  • Provide Level 1 technical support for the NetApp filer and storage systems via telephone and other online and electronic methods.
  • Challenged to resolve NetApp software and hardware support issues for global customers, through remote, telephone, and email.
  • Assisted NetApp customers with software issue on NetApp software such as SnapMirror, SnapVault and SnapLock.
  • Learned about NetApp storage from internal training courses and applied this knowledge to deliver technical support.
  • Provide multilevel technical support for NetApp Enterprise level customers running various versions of Data ONTAP.
  • Identified source of issues with Windows and Linux/UNIX hosts and their attachment to NetApp storage.
  • Support and troubleshoot problems with NetApp Enterprise products in SAN and LAN environment.
  • Create resolution action plan and deliver written solution to NetApp storage customers.
  • Assisted customers with hardware and performance related issues on their NetApp Configurations.
  • Support NetApp Oracle solutions, and NetApp Storage Encryption systems.
  • Learned in depth analysis of NetApp hardware and software.
  • Worked with limited VMware issues as related to NetApp customers sites and in NetApp internal Labs.
  • Trouble shootting issues with NAS and SAN based networks using proprietary software for NetApp.
  • Perform support for the Snapdrive for Unix and SnapManager for Oracle/SAP products for NetApp.
  • Provide NetApp SAN/NAS support to field and onsite personnel to major clients.
  • Provided technical writing services through contributions to the NetApp Support knowledgebase articles.
  • Delivered technical support via phone and NetApp autosupport tool.
  • Support Netapp Customers via phone and email.

Show More

5 Netapp Jobs

No jobs at selected location

41. Technical Problems

demand arrow
low Demand
Here's how Technical Problems is used in Technical Support Engineer jobs:
  • Conducted technical analysis to diagnose and resolve high severity incidents in addition to solving technical problems.
  • Resolve technical problems via telephone and e-mail including connection, software configuration and operation.
  • Developed resolution plans for technical problems, communicating needs to customers.
  • Assisted customers with technical problems on equipment operation and vehicle problems.
  • Documented technical problems that required follow up by Engineering.
  • Assisted sustaining engineering in solving complex technical problems.
  • Solved technical problems remotely and on-site.
  • Work with customer and company personnel to define technical problems, determine the solution and assist customer in implementing the fix.
  • Identified, researched, and resolved technical problems, assisting outside vendors, and technical support teams.
  • Provided support for resolving complex technical problems within the Customer Data Network Operations (CDNO) team.
  • Utilized standard tools, procedures, and resources to diagnose and resolve customer technical problems.
  • Work with vendor support contacts to resolve technical problems with computer equipment and software.
  • Support field engineers with technical problems via telephone and on site.
  • Work with customer on the telephone to identify technical problems.
  • Solved client's technical problems via phone and e-mail.
  • Analyzed, resolved, and documented technical problems.
  • Deployed websites using Joomla, identified and solved technical problems * Worked with customers to help with their websites issues.
  • Identified sources and trends of technical problems to prevent future occurrences Shared best practices and contributed to the knowledge base.
  • Assisted Comcast customers with any technical problems with there high speed internet.
  • support Interfacing with the engineering team to locate the technical problems.

Show More

42. Level Support

demand arrow
low Demand
Here's how Level Support is used in Technical Support Engineer jobs:
  • Contributed to centralized problem identification and resolution databases; Mentor to junior level support engineer.
  • Led a team of support engineers responsible for providing first level support for shared and dedicated Exchange and Web customers.
  • Acted as the advanced level support point-of- contact for customers with complex configuration issues with the Backup Exec program.
  • Provided 2nd level support to customers who were experiencing issues with the Application Session Controller software and equipment.
  • Provided 2nd level support for all hospital staff both face to face and over the phone.
  • Provided 2nd & 3rd level support to company's remote offices/sites & users around the globe.
  • Worked with Field Services Team to provide second level support for new software/hardware installations.
  • Provided 1st/2nd level support to over 200+ office and field based staff.
  • Worked with tier 3 level support to resolve critical and complex issues.
  • Trained second level support teams on new product features and enhancements.
  • Provided L2 level support to EMEA customers.
  • Provide 3rd Level support to Field Engineers.
  • Direct escalations to higher level support.
  • Managed global user administration and second-level support of worldwide network.
  • Provided high-level support to all Kronos Dealer/District offices.
  • Provided second and third level support for DCE/DFS on Windows NT/2000 and Compaq Tru64 Unix and Solaris.
  • Provided first level support for Safeboot and Assure Transaction.
  • Provided first-level to end-level support, consulting with design engineers on difficult problems and ensuring that customers were satis- fied.
  • SIP PBX) Provide first and second level support to dealers and distributors.
  • Performed duties as 1st & 2nd level support engineer at company's IT "Customer Care Centre".

Show More

32 Level Support Jobs

No jobs at selected location

43. Computer System

demand arrow
low Demand
Here's how Computer System is used in Technical Support Engineer jobs:
  • Optimized computer system performance by enhancing speed, efficiency and reliability.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Debug LAN, GPU, hardware issue and replaced failed components on a client's Computer Systems.
  • Developed a method of installing software to create turnkey desktop computer systems.
  • Access multiple computer systems while answering questions regarding technical and billing aspects.
  • Instructed employees on extending life of computer system through proper use.
  • Verified that information in the computer system was up-to-date and accurate.
  • Performed all hardware/software upgrades, repair and maintenance of computer systems.
  • Support and maintain Laboratory & HR computer systems and applications.
  • Administered, repaired and maintained PC and Macintosh computer systems.
  • Maintain in-house computer systems and LAN.
  • Set up computer systems and network for NT, 95, 98, 2000 and XP.
  • Planned configurations for T1 circuit upgrades Analyzed complex computer systems to assess vulnerability and risk.
  • Tested computer systems to determine criticality of component loss.
  • Tested the IT networking systems, monitored the performance of network servers and maintained the bank's computer systems.
  • Provide escalation level technical support on a part time basis, configuring new computer systems and in-store displays.
  • analyzed, troubleshoot, repair and maintained the computer systems, Terminal network installations and peripheral equipment.
  • Install and configure computer systems, diagnose hardware/software faults and solve technical and application problems.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Assisted user with User ID, Computer system and voicemail password reset post verification.

Show More

1 Computer System Jobs

No jobs at selected location

44. Ethernet

demand arrow
low Demand
Here's how Ethernet is used in Technical Support Engineer jobs:
  • Designed multimedia wireless network with Ethernet backbone and radio WAN connections between two depots
  • Designed and implemented Ethernet & Token ring networks to support engineering organizations.
  • Installed and configured wireless Ethernet communication controllers on legacy PLC systems.
  • Assist the certification team and perform configuration of LANWAN technologies such as Ethernet, Fast Ethernet, and Gigabit Ethernet.
  • Provided direct troubleshooting for any hardware/software problems that the Ethernet adapter(s) may have.
  • Certified by SynOptics for post sales support in Ethernet, Token Ring and network management.
  • Installed and configured Ethernet network interface cards, printer cards, and SCSI controller cards.
  • Provided Network Interface Card support on Ethernet, Fast Ethernet and FDDI based networks.
  • Designed Ethernet and Token ring LAN systems using optical fiber backbone and intelligent hubs.
  • Experience working with customer Data Center, Access and Metro Ethernet networks.
  • Installed 32-port 10/100-mbps fast Ethernet switching module with modular up-link using CAT5.
  • Network Installation (Ethernet, Fast Ethernet, token-ring).
  • Integrate Carrier-Grade Ethernet services (MEP Guidelines)
  • Provided pre and post-sales technical support for SONET, Ethernet, Optical, & Wireless test systems and components.
  • Configured and verified Voice VLANs, High Availability for voice and Power over Ethernet.
  • Supported Ethernet, Fast Ethernet and FDDI hubs, concentrators and switches.
  • Build and run Ethernet cable Facilitate installation of new fiber optic line.
  • Deliver DAS and Ethernet Backhaul troubleshooting instruction to Field Operations.
  • Provided WiFi, Dialup & Ethernet, ADSL, ISDN support.
  • Transport switches and cross connectors for Sonet, SDH, DWDM, Ethernet, etc).

Show More

4 Ethernet Jobs

No jobs at selected location

45. SLA

demand arrow
low Demand
Here's how SLA is used in Technical Support Engineer jobs:
  • Handle day to day operational issues faced by the application users and providing to them resolution as per SLA.
  • Provided on-site support for maintenance, translations and consultation for an MSL-100 and 6 SL-1 sites.
  • Assist in trouble shooting all aspects of the switch configurations as it relates to translations.
  • Reviewed and update all department wide procedural documentation to ensure SLA's are met.
  • Worked with case management team and other support teams to ensure SLA compliance.
  • Provided Timely Resolutions in a High-Pressured TAC meeting Customer's SLA.
  • Logged calls on Remedy and working under specified SLA.
  • Handle SS7 translation issues along with Hardware issues.
  • Insure translation of all correspondence concerning new product.
  • Edited and translated manuals and software into French.
  • Service Level Agreement, SLA Management.
  • Possess a basic working knowledge of translations for Nortel DMS 300 switch as well.
  • Administered process development to streamline objectives, prevent redundancies, and improve SLAs.
  • Manage personal case queue and maintain accountability to meet and exceed SLAs.
  • Support is provided in a timely manner in accordance with VITA/NG SLAs while maintaining the highest level of customer satisfaction possible.
  • Performed product version upgrades ensuring production environment roll out successes which translated into customer "upgrade loyalty".
  • Provide onsite IT support for various clients throughout the Long Island and New York City Metro Area.
  • Research, documentation, monthly reporting for SLAs, ad hoc reports and analysis.
  • Present: Since 01May2010 till dateworking inNokia Network Pakistan IslamabadasCore Network Engineer.
  • Set SLA Agreements (Parata Support, Parata Field Specialist, Vender Support, Product Delivery and Implementation).

Show More

46. Salesforce

demand arrow
low Demand
Here's how Salesforce is used in Technical Support Engineer jobs:
  • Create, track, and resolve technical support cases in SalesForce cases management software.
  • Linked these to service requests for future searches within SalesForce.
  • Logged all case activity using SalesForce.
  • Utilize SalesForce for case management.
  • Served as technical writer, authoring coach, editor and proofreader for internal/external articles and knowledgebase solutions utilizing SalesForce.
  • Advised clients and Salesforce Account Team members on needed upgrades or additional features to fulfill business requirements or software functionality.
  • Manage case load based on call volume using Salesforce (web based case tracking system)
  • Worked as a member of the test team for the Services transition to Salesforce.
  • Used Salesforce to keep accurate and effective case histories and plan of action.
  • Provide thorough customer support to third party clients using Salesforce ticketing system.
  • Create, document, and escalate solutions using Salesforce and JIRA environment.
  • Used Salesforce as a ticket monitoring and investigation tool.
  • Experienced with Salesforce SaaS, remote support and JIRA.
  • Create reported problems in Salesforce.
  • Configured workstations per LAN/WAN configuration requirements * QA for Salesforce API * Managed the purchasing of Salesforce licensing for the entire company
  • Supported Active Directory, BES Servers, Responsible for adding and importing client information into Salesforce.
  • Acquired versatile Salesforce user, and administrator skills Provided assistance over 500 companies, single handedly
  • Used Salesforce / Jira to create and update cases for customers, engineers and developers.
  • Used Salesforce database as ticketing tool, putty, ftp, scp.
  • Served on changeover committee for knowledgebase software from Primus to SalesForce.

Show More

5 Salesforce Jobs

No jobs at selected location

47. Sharepoint

demand arrow
low Demand
Here's how Sharepoint is used in Technical Support Engineer jobs:
  • Coordinated multiple tasks needed from different departments within MEDSEEK to organize training environment needs for the SharePoint-driven web application.
  • Assisted customers with configuring their Active Directory, Exchange, SQL, SharePoint, Blackberry, and File Servers.
  • Developed and Managed the RTSE SharePoint site which provides global sharing of technical and business information.
  • Support Office 365 products including Microsoft Office Professional Plus, Office Web Apps, and SharePoint.
  • Assisted with training sessions for MEDSEEK's newest Microsoft SharePoint-driven web application.
  • Act as SharePoint administrator on internal as well as external sites.
  • Completed SharePoint End User and Power User training prior to assisting.
  • Created and managed ticketing solutions in SharePoint and FreshDesk.
  • Support for Windows file system, VSS, SQL Server, Exchange, SharePoint, Hyper-V, Oracle, etc.
  • Managed user accounts, email systems, and intranet framework through Active Directory, Exchange Servers, and Sharepoint.
  • Administered an internal SharePoint page complete with workflows and web parts for reporting and team knowledge base.
  • Assisted customers with integrating cloud based storage solutions such as HCP Anywhere and Sharepoint 2007 and 2013.
  • Maintained Windows 2003 servers, SharePoint 2003, Syspro, and Exchange Servers 2000.
  • Maintained tracking systems in SharePoint for various processes (i.e.
  • Exchange, MSSQL, Enterprise Vault, SharePoint, Lotus Domino, Active Directory, Oracle, DB2).
  • Designed Workflows and sends notifications to the corresponding users based on Conditions and Actions with the help of Visual Studio/Sharepoint Designer.
  • Assisted customers on the interoperability of SharePoint, Exchange and Lync in the Office 365 cloud environment.
  • Managed Sharepoint and MS OneDrive for Business support and access request for all onsite and remote users.
  • Created site using Sharepoint 2013 which included main tasks, issues and their resolution steps.
  • Exchange, Sharepoint, etc)

Show More

48. User Accounts

demand arrow
low Demand
Here's how User Accounts is used in Technical Support Engineer jobs:
  • Updated a streamlined procedural document for creating/documenting new users into our systems and proper user accounts for their designated machines.
  • Managed user accounts including creating and closing user/Exchange accounts.
  • Work with Active Directory to create user accounts, apply groups, passwords resets, and organization units assignments.
  • Assisted creating, modifying and deleting computer accounts, user accounts and permissions in the corporate domain.
  • Added, Changed, Removed user accounts in PC technology (Active Directory).
  • Created and administered Active Directory user accounts, rights, profiles, and policies.
  • Created User accounts and grant access to R&D resources to Users.
  • Administrated store Active Directory user accounts, printers and point of sales systems.
  • Provisioned user accounts and physical resources for new hires and existing employees.
  • Administered user accounts, adding/removing users and groups in Windows 2003.
  • Created new user accounts within Google Administration Tool and Active Directory.
  • Managed and maintained MS Exchange server and all user accounts.
  • Utilized Active Directory to manage user accounts and computers.
  • Managed UNIX NIS and Windows Active Directory user accounts.
  • Create and manage end user accounts using Active Directory.
  • Create and provision new user accounts.
  • Provided Onsite system support including adding deleting user accounts and permissions in Active Directory.
  • Provided Sys admin support as required to maintain user accounts, DNS, DHCP, WINS, etc.
  • Create New User accounts, provide training and support for on-going customer support.
  • Manage radiology/Cerner financials user accounts and printer server management.

Show More

2 User Accounts Jobs

No jobs at selected location

49. Customer Sites

demand arrow
low Demand
Here's how Customer Sites is used in Technical Support Engineer jobs:
  • Performed installation, configuration and performance reliability tests at customer sites.
  • Logged, validated and diagnosed customer issues, on the full range of products and applications used on the customer sites.
  • Perform troubleshooting of machine and subsystem faults of Mark 8, ACT8/12 and LITHIUS lithography equipment at multiple customer sites.
  • Traveled to customer sites to assist with the resolution of technical, maintenance and installation activities.
  • Resolve complex system level issues that are negatively impacting product performance at EMC customer sites.
  • Traveled to customer sites to, install, customize or repair Brocade IP products.
  • Provide field services on customer sites by performing hardware, software and system upgrades.
  • Provide first and second level of support for products installed at customer sites.
  • Traveled to customer sites-installing networks, applications and training users throughout the U.S.
  • Visit customer sites to install, troubleshoot and repair equipment.
  • Travel to customer sites when Professional Services is requested.
  • Dispatch installers to customer sites to resolve hardware/software issue.
  • Tested and implemented software at customer sites.
  • Traveled to customer sites when needed.
  • Field maintenance on several customer sites.
  • Execute necessary clientele implementations of multi-platform software and hardware installations while maintaining and servicing electronic peripherals at customer sites.
  • Perform on-site service, preventative maintenance and installation customer sites.
  • Manage installation of Skidata systems, travel to customer sites to mitigate and resolve concerns.
  • Assisted Customer Engineers globally, both remotely and at customer sites.
  • Traveled to customer sites for the installation, training and troubleshooting of the Ponemah and Dataquest ART collection systems.

Show More

24 Customer Sites Jobs

No jobs at selected location

50. Technical Documentation

demand arrow
low Demand
Here's how Technical Documentation is used in Technical Support Engineer jobs:
  • Created technical documentation about software defects, product documentation, and advised to assist the customer to increase security.
  • Created technical documentation, product and instruction manuals, standard operating procedures and served as online blogs/forums moderator.
  • Provided technical support for clients and field engineers with training material and technical documentation.
  • Originated and maintained reports, technical documentation, and reference manuals.
  • Assisted with technical documentation editing and authoring that ensured technical accuracy.
  • Created technical documentation and provide training for various applications and systems.
  • Formed technical documentation for applications, systems and infrastructure.
  • Created instruction manuals and technical documentations for future references.
  • Participate in review and creation of technical documentation.
  • Created technical documentation and end-user documentation.
  • Maintain Technical documentation and inventory.
  • Utilized technical documentation, electrical schematics, hydraulic, pneumatic, gas and water plans to troubleshoot and locate spare parts.
  • Performed specific duties such as, data file and product functionality research, remote diagnostics, and technical documentation review.
  • Perform software downloads and upgrades to all cells and switches using technical documentation as well as schematics.
  • Assist Product Managers to keep technical documentation on IDEC's website up to date.
  • Report bugs and defects with development team verbally and via technical documentation.
  • Develop technical documentation for L1 and L2 troubleshooting using proprietary HP software.
  • Created action plans for Field Service Engineers and wrote technical documentation processes.
  • Helped in developing course and technical documentation for classes and labs.
  • Write technical documentation (knowledgebase articles).

Show More

Technical Support Engineer Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Technical Support Engineer

Technical Support

20.0%

Hardware Issues

12.3%

Customer Service

10.0%

Remote Access

6.2%

Troubleshoot

5.4%

Support Engineer

4.5%

Database

4.2%

Email

4.2%

Windows XP

4.0%

SQL

3.5%

Desktop

3.2%

PCS

3.0%

Active Directory

2.9%

Setup

2.7%

Internet

2.6%

Linux

2.5%

Backup

2.4%

Unix

2.2%

Routers

2.2%

Network Printers

2.1%
Show More

Typical Skill-Sets Required For A Technical Support Engineer

Rank Skill
1 Technical Support 15.2%
2 Hardware Issues 9.3%
3 Customer Service 7.6%
4 Remote Access 4.7%
5 Troubleshoot 4.1%
6 Support Engineer 3.4%
7 Database 3.2%
8 Email 3.2%
9 Windows XP 3.0%
10 SQL 2.7%
11 Desktop 2.4%
12 PCS 2.3%
13 Active Directory 2.2%
14 Setup 2.1%
15 Internet 1.9%
16 Linux 1.9%
17 Backup 1.8%
18 Unix 1.7%
19 Routers 1.6%
20 Network Printers 1.6%
21 OS 1.4%
22 VPN 1.3%
23 Knowledge Base 1.3%
24 Tcp/Ip 1.2%
25 Vmware 1.2%
26 LAN 1.1%
27 Voip 1.0%
28 DNS 1.0%
29 Trouble Tickets 1.0%
30 Suite 0.9%
31 Mac 0.9%
32 Technical Assistance 0.8%
33 SAN 0.8%
34 Solaris 0.8%
35 CRM 0.7%
36 Citrix 0.7%
37 Symantec 0.7%
38 QA 0.7%
39 Problem Resolution 0.7%
40 Netapp 0.6%
41 Technical Problems 0.6%
42 Level Support 0.6%
43 Computer System 0.6%
44 Ethernet 0.5%
45 SLA 0.5%
46 Salesforce 0.5%
47 Sharepoint 0.5%
48 User Accounts 0.5%
49 Customer Sites 0.5%
50 Technical Documentation 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

44,516 Technical Support Engineer Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.