Technical Support Engineer Work From Home jobs

. The Headquarter is in Brea, CA This person can be remote anywhere, but will be traveling extensively, nationally, to various compny sites The travel is fully covered or reiumbursed by the company Up to 110k/year (may be flexible depending on the level of experience) The IT Infrastructure Field Technician/Engineer will travel to new sites, expansions and relocations of offices to take care of network connections, bull pen desks, video walls, etc. They are responsible for architecting, planning, installation, configuration and maintenance of corporate hardware, software and related infrastructure including cloud infrastructure. This includes the creation of plans for platform functionality, stability, data consistency, availability, performance and security of systems aligned with the Company's priorities and enabling its employees to do their work effectively. The role requires diagnosing and resolving performance issues to ensure optimal performance and reliability of IT infrastructure. Expected to lead troubleshooting sessions to recover from outages and drive engineers to complete root cause analysis, diagnose and troubleshoot hardware and software problems as well as connectivity issues. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. Maintain, upgrade, and administer Active Directory environment, Windows and Citrix servers, and hypervisor and storage environments. Recommend and implement configuration changes to enhance performance and stability. Maintain, upgrade, and administer networking equipment - switches, routers, firewalls, load balancers etc. Recommend and implement configuration changes to enhance performance and stability. Analyze failures and put in place needed measures to minimize outages and interruptions. Recommend and implement policies and procedures to improve performance and stability across the enterprise. Oversee and coordinate maintenance activities for Windows, Citrix, Nutanix and networking equipment as needed including keeping updated with essential patches. Act as the technical lead for handling infrastructure related outages. Provide technical assistance to vendors in identifying and troubleshooting server problems. Recommends appropriate tools for improved monitoring and administration of the Windows, Citrix, networking and information security systems - both on-premises and cloud. Administer and monitor the backup infrastructure to ensure recoverability of data when required. Implement, administer and monitor required security tools to effectively combat Cybersecurity threats. Resolve tickets, changes, and tasks in a timely manner. Provide complete documentation for the computing and networking systems. Must be able to analyze systems and be able to provide root cause analysis for complex problems Must be available to travel nationally to new locations. Post-secondary education in Computer Science or equivalent is required. Microsoft, Cisco, VMware, NetApp, Nutanix or Citrix designations/certifications. Effective communication skills; verbal, non-verbal and written; and ability to communicate on all levels of the organization. Diligent attention to detail is essential due to the nature of work. Sound ethics and confidentiality with good customer service skills. Thorough analysis, judgment and problem-solving skills. Ability to multitask and prioritize is a must. Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E-Mail, Word, Excel, etc. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Tech Americas | Technical Writer - Contractor | New York About ING: Ranked #8 on LinkedIn Top Companies in Financial Services and named to Crain's 100 Best Places to Work in NYC In the Americas, ING's Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you join a team where individuality is not just accepted, it is encouraged. We have built a culture that is fun, friendly, and supportive - it is the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make remarkable things happen. We are here to help you get ahead. And with our global network, there is plenty of scope to take your career in new directions, even ones you have never considered. Sounds like the kind of place you would feel at home? We would love to hear from you. About the position: ING is looking to strengthen its understanding of local and global systems in preparation for major business enhancing efforts. To achieve this goal ING is looking to strengthen existing documentation of data structures and flows while at the same time, document target systems' fitness for purpose.In addition, ING is also looking to document existing landscape of systems, local and global, and identify gaps specifically as it relates to FFIEC requirements. A successful candidate will have the ability to understand complex technical concepts, understand financial regulations and translate these into plain English. Regulatory experience is strongly preferred, and familiarity with FFIEC and Fed requirements is required. The position will report directly into the CIO office. The successful candidate will work with DevOps leads and engineers, architects and business units to accomplish the various documentation tasks. About the department: ING Americas CIO Office is an organization which executes strategic plans to align all technology teams with ING's overall strategy and with the local business and regulatory requirements. Responsibilities: As the Technical Writer will be responsible for: Reviewing and analyzing current documentation Create clear and concise documents and system-flow templates in line with ING's standards and branding.orking with DevOps to identify the gaps in the documentation and enhance current documentation to cover the full system scope. Such documentation should be sufficient for a proficient engineer to read and fully understand a system Working with Architects to convert notes into documentation Analyzing existing documentation of target systems, discuss with the architect and document the fitness for purpose with the intent of creating documents helping senior management make decisions Reading technical regulatory requirements and create a list of gaps based on existing ING documentation Working with the teams responsible for closing any gaps and document the outcomes to satisfy earlier identified gaps. Documenting new processes where none exist currently, ensuring clarity and comprehensiveness Collaborating closely with Subject Matter Experts (SMEs) to extract and document critical knowledge that is not yet documented Ensuring all documentation aligns with regulatory expectations In addition: You should familiarize yourself with azure pipelines Know the principles of agile way of working Qualifications and Competencies Bachelor diploma in Computer Science, or equivalent experience in related field Proven record of accomplishment in successfully documenting systems including data warehouses and data lakes Passionate about technology and self-development Excellent verbal and written communication and presentation skills Strong organizational sensitivity and the ability to understand and consider the underlying issues, opportunities, and dynamics of the cross-border organization Continues improvement mind set Ability to collaborate with cross-functional teams to gather and analyze data requirements Strong understanding of Data Governance, Data Quality and Data Security principle [Preferred] Strong understanding of Financial products and services, including Commercial and Investment banking Strong understanding of financial regulatory requirements, including FFIEC, SEC, and NFA Proficiency required: Extensive experience in working with data architects Extensive experience with working on regulatory documentation Experience working with business units, especially Compliance and Legal Hourly range: $70/hr -$95/hr In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness. ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are. ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Support Analyst who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

IT Asset Coordinator (Linux) / Linux Support Specialist This is a 100% on-site role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. What we'd love to see: Someone who is highly knowledgeable in software, hardware, and networks within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are essential aspects of the role, excellent communication and people skills are required. Additionally, they support company Linux networks and optimize their performance. CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification is required for this role. Responsibilities Provide internal IT desktop support in a Ubuntu Linux environment Shell scripting changes to a base Linux image to create or adjust it as needed System administration of Ubuntu Testing and troubleshooting Linux Workstations Automate deployment of Linux laptops Installation and upgrades of Linux workstations (desktop, printers, network cards, etc.) Act as the technical contact for our network service provider and aid them in troubleshooting issues Requirements Bachelor's Degree Advanced proficiency in Linux system administration, particularly in Ubuntu environments CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification required Familiarity with scripting or basic knowledge of a systems programming language (e.g., Bash, Python, or Perl) Strong knowledge of Linux systems, applications, and hardware, with troubleshooting and repair abilities Effective communication, interpersonal, and organizational skills Broad understanding of network issues; able to troubleshoot with service providers Experience with Foreman or PXE provisioning, including preseed, auto-install, and Kickstart for automated deployments Ability to create and maintain technical documentation Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $80,000-$130,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

CyberFOX is a global cybersecurity solutions provider focused on identity access management (IAM) with their two flagship products in password management (CyberFOX) and privilege access management (AutoElevate) specifically for managed service providers (MSPs). CyberFOX provides MSPs with solutions to monitor, manage and mitigate risks as components in their identity access management (IAM) strategy. CyberFOX enhances and tightens security practices for MSPs while simplifying and improving end-user experiences. CyberFOX and their solutions were built for the unique needs of today's MSPs while providing simple affordable, practicable security. Essential Duties and Responsibilities: Provide White glove style service for new onboarding clients to assist them through the process from initial setup, to onboarding clients and be the first point of contact for any issues or questions till the onboarding process has completed its success criteria. Support single application running on Windows and MAC desktop and laptop computers and mobile devices such as iPhones, iPads and Android phones via phone, chat, and email Receiving Escalations and taking ownership of support tickets to resolution. Monitoring and adhering to SLA requirements on support tickets. Escalate issues when necessary, tracking related progress and updating customers. Achieve quarterly performance goals and initiatives. Adhere to HIPAA standards and strict security standards. Analyze ticket trends and recommend process, system, and product improvements. Curate internal and end-user documentation and training material. Manage incidents through online ticketing system. Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Utilize support applications to ensure timely resolution of client issues Other duties as assigned Educational/Vocational/Previous Experience Recommendations: College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment. Excellent communication, written and verbal are vital for communication via phone, chat, and email Working Conditions: Monday - Friday, 8:30am - 5:30pm ET CyberFOX is a hybrid working environment. Monday, Wednesday, and Thursday are in-office days.Tuesday and Friday are work from home days. These days are subject to change.

Duration: Direct Hire Pay- $70000 to 75000/year About the Role: Shift requirements for this role alternate between one week in-office and one week remote, working hours between the times of 7am and 7pm. (The incoming person will likely start in the 10:30am to 7:00pm shift.) This is a non-exempt role, with a 37.5hr workweek. esponsibilities: Provide first and second-level support for firm-approved applications and technology equipment. Deliver exceptional customer service in a fast-paced environment, maintaining a positive attitude under pressure. Document all service calls thoroughly in the ticketing system. Participate in the full life cycle of application deployments, including installation, testing, deployment, support, and upgrades. Maintain a deep understanding of the needs and issues of customers, departments, and practice groups. Develop and maintain in-depth knowledge of assigned application sets, becoming the Subject Matter Expert (SME) for both end users and troubleshooting. Create and maintain Knowledge Base articles for end-user support issues. Monitor support issues related to assigned applications. Troubleshoot application problems, acting as a liaison between the customer, application owner, and vendors when necessary. Qualifications: Advanced MS Office skills; certifications in Word and Outlook preferred. Microsoft 365 experience preferred. Strong ability to provide high-level customer service in a fast-paced environment. Excellent documentation skills for recording service calls in the ticketing system. Experience with the life cycle of application deployments. In-depth understanding of customer, department, and practice group needs and issues. Expertise in assigned application sets, with a focus on becoming the SME. Ability to create and maintain Knowledge Base articles. Proactive in monitoring and resolving support issues. Effective communication skills for collaborating with project teams and keeping stakeholders informed. Strong troubleshooting skills and ability to act as a liaison between customers, application owners, and vendors. If you are interested in this Desktop Engineer job in Dallas TX then please click APPLY NOW.For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact (insert recruiter name) at (insert recruiter phone number) or (insert recruiter email). Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

This is a remote job opportunity to support the DOD Healthcare Management System Modernization (DHMSM) Military Health System! Clearance required: Active Secret Clearance Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Supervise software configuration management. Primary Responsibilities Provides technical guidance for directing and monitoring information systems operations. Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Understanding the LAN/WAN/Internet Networking fundamentals Familiarity with the TCP/IP protocol and Network Connection concepts Hands on experience with Windows and Linux connection troubleshooting techniques and tools Provides quality assurance review and the evaluation of new and existing software products. Minimum Qualifications 5-7 years of systems engineering experience Bachelor's Degree in a related field of study. Clearance required: Secret Clearance Experience in network engineering, configuration management, problem management, and performance management Preferred Qualifications Experience with large-scale enterprise system of systems integration and deployment. Experience with Cerner EHR implementation. Familiarity with DOD Configuration Management and Systems Engineering methodologies. HL7 and Electronic Health Record testing experience.

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

Looking for Desktop Support Speciliast for on-site opportunity in Dunwoody/Atlanta GA. This is fully on-site. Awaiting salary information from client, but will submit market range. We are seeking a skilled and customer-focused IT Desktop Support Specialist to join our IT team. This onsite role requires a hands-on professional who will provide comprehensive technical support for our employees, ensuring smooth operation of desktops, laptops, and related technology infrastructure. You will support both Windows, Mac and mobile environments, manage peripherals like printers, WAPs and Zoom Rooms. Additionally, you will be responsible for supporting the employees (and the equipment that they use) in our Data Centers as well as employees who may be working remotely. This is an in office position, reporting to our corporate office in Atlanta, GA. The expectation is that this person will be in the office 5 days a week from 9-5 pm ET. Key Responsibilities: • Provide onsite technical support for Windows and Mac desktops/laptops, ensuring optimal performance and troubleshooting hardware and software issues. • Manage and troubleshoot printers, scanners, and other office peripherals. • Support and maintain Zoom Rooms and related AV equipment, ensuring seamless video conference experiences. • Configure and manage wired and wireless networks within our offices, addressing connectivity and performance issues. • Offer remote support to employees working from home, resolving connectivity and system performance issues. • Install, configure, and maintain various software applications, ensuring compatibility and compliance with company policies. • Document, track, and monitor technical issues using the IT ticketing system to ensure a timely resolution. • Provide end-user training and guidance on best practices for utilizing IT resources. • Collaborate with the IT team on system upgrades, network maintenance, and new technology implementations. • Perform hardware inventory management and keep records updated. • Manage Employee Onboarding / Offboarding • Build, maintain, issue and track employee equipment (laptops, desktops, peripherals) Required Qualifications: • 2+ years of experience in an IT support role, preferably in a mixed Mac and Windows environment. • Proficiency in troubleshooting and supporting mac OS and Windows operating systems. • Experience managing and troubleshooting wireless networks and enterprise-level printers. • Familiarity with Zoom Rooms and AV equipment setup and maintenance. Experience with ticketing system(s).

FOR HOURS 11PM - 7:30AM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Night Shift: 11pm - 7:30am Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

LG Tech MSP offers comprehensive managed IT services, advanced cybersecurity solutions, and expert cloud migration support. Our services include 24/7 IT help-desk assistance, reliable data backup and recovery, effective remote work solutions, and a streamlined IT ticketing system. We serve various industries, such as small and medium-sized businesses, architecture, engineering, construction, trades, manufacturing, veterinary clinics, dental offices, and medical units. Our goal is to handle your IT requirements, enabling you to focus on your core business activities. Role Description This is a full-time on-site (Hybrid) role for an IT Systems Administrator at LG Tech MSP . The IT Systems Administrator will be responsible for system administration, network administration, Help desk Support, technical support, troubleshooting, onsite client visits and information technology tasks on a daily basis. Responsibilities and Qualifications Manage and maintain IT infrastructure, including servers, networks, and cloud services. Communication Skills: Interact with end-users in a courteous and professional manner to ensure positive support experiences Remote Support: Use remote access to diagnose and resolve technical issues Software Troubleshooting: Identify and fix problems with operating systems, applications, and productivity tools such as outlook and Microsoft Teams Monitor system performance and troubleshoot issues related to operating systems and network configurations. Network Support: Basic network troubleshooting and knowledge Printer and Device Configuration: Install, configure, and troubleshoot printers, scanners, and other peripheral devices User Account Management: Create, modify, and remove user accounts, ensuring appropriate permissions and access Password Resets: Assist end users who need passwords reset following security protocols Documentation: Create and maintain knowledge base articles, troubleshooting guides, and IT Support documentation Time Management: Prioritize and handle multiple incoming requests efficiently while meeting service-level agreements System Monitoring: Keep an eye on system health and performance, reporting potential issues to appropriate escalation contacts Mobile Device Support: Support smartphones and tablets for email and network access Hardware Diagnostics: Ability to troubleshoot and pinpoint hardware failures with computers, printers, and peripheral devices Administer DHCP, DNS, and other network services to ensure seamless connectivity. Maintain documentation of system configurations, processes, and procedures. Ongoing Learning: Stay updated with the latest technologies, patches, and best practices to provide effective support Conduct system upgrades and patch management to enhance security measures. Provide technical support to end-users regarding system-related issues. Ninja One Experience a plus Join us in this exciting opportunity to enhance our IT capabilities while contributing to innovative projects that drive our business forward! No Students that have business hours school still in progress please. Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Flexible Schedule Potential for Benefits in future

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

*Please email resumes to **************** is NOT remote and requires candidate to be in-office, located in Irvine, CA* RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must! A successful candidate will have: Effective communication skills with non-technical clients Great problem-solving skills Strong Microsoft Active Directory experience Office 365 and Azure knowledge Meraki product experience Datto product experience Sharepoint / OneDrive & Teams experience ITGlue experience Bonus experience: Autotask and ConnectWise This position includes the following responsibilities: Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to: operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations, including: installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications. Perform maintenance tasks and configuration with desktop management software tools including: software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers Establish and maintain user accounts and passwords in accordance with company information security guidelines. Expectations: A high degree of accuracy and attention to detail Able to work independently, multi-task, and take ownership of various parts of a project or initiative Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements Great organizational skills. Able to prioritize tasks while handling various projects simultaneously Work with internal teams and cross-functionally Two to three years Managed Service Provider (MSP) experience preferred Good driving record required We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred) Job Description Customer service Desktop support, manage client requests Communicate with vendors Evaluate and document client systems Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure Configure workstations, deploy tablets, phones, printers, and imaging solutions Manage support tickets and escalation Respond to system alerts, outages, and service requests Perform other work-related duties as assigned. Job Type: Full-time Schedule: Monday-Friday: 9am - 5pm Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD) Benefits include: PTO Paid Holidays Health Insurance Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Required) Windows: 2 years (Required) Work Location: Hybrid remote in Aliso Viejo, CA

Our client located in Englewood, NJ has an immediate need for an experienced Help Desk Technician for a hybrid contract position. One of the main components of this position will be working with CommVault, so hands-on technical experience with CommVault is a must. Responsibilities: Hardware & software troubleshooting Desktop support Customer support Ticketing systems CommVault experience Windows Microsoft Break/Fix

Hello, We have 20 urgent opening for "Computer Vision Engineer" in Sunnyvale, CA (100% Remote Role) Quick Interview - Urgent Requirement - GLIDER TEST IS MUST End Client: Walmart Duration: 12 to 18+ Months Long Term Contract Role: Computer Vision Engineer Role Summary: The Senior Computer Vision Engineer will play a critical role in the design, development, and implementation of cutting-edge machine vision solutions, a mechatronic device. This role is multi-disciplinary with responsibility for solving complex problems related to automated inspection, robotics, and computer vision. The ideal candidate will have a proven track record of contributing to innovation in areas like manufacturing automation, quality control, and advanced imaging systems. We are looking for a team player who views medical device development as a competitive advantage. Responsibilities: Design and develop machine vision algorithms for object detection, segmentation, classification, tracking, and inspection Work closely with hardware, software, and robotics teams to integrate machine vision systems into broader automation frameworks Lead the planning, execution, and delivery of machine vision projects, ensuring alignment with organizational goals and timelines Improve the performance of machine vision systems by refining algorithms for accuracy, speed, and efficiency Create prototypes, run simulations, and conduct unit and system testing to validate performance of machine vision solutions in real-world environments Analyze imaging data to improve system performance and to train machine learning models for improved accuracy and automation Provide guidance and technical mentorship to junior engineers and team members Keep up-to-date with the latest advancements in computer vision, machine learning, and automation technologies Qualifications: Masters Degree or Ph.D. in Computer Science, Electrical Engineering, or a related field 5+ years of experience in classical image processing Prior experience performing hardware optimization of code across both CPU and GPU architectures for improved performance and efficiency Proven track record of delivering successful computer vision projects from concept to implementation Strong programming skills in both low-level (C++) and high-level languages (Python, MATLAB) with the ability to process large-scale image datasets using Linux/Bash Expertise in machine vision libraries, such as OpenCV Experience with image processing techniques, pattern recognition, and feature extraction Proficiency with camera technologies, lighting techniques, optics, and sensor integration Strong analytical and problem-solving skills Excellent communication and collaboration skills Ability to lead and work within cross-functional teams Attention to detail and a commitment to delivering high-quality results Familiarity with deep learning / neural networks a plus Experience in industrial automations, or robotics a plus Prior experience working with hardware-software integration for vision systems a plus Familiarity with real-time image processing and optimization for embedded systems a plus Expertise in Digital Pathology and Machine Vision for the automation of medical diagnostic processes a plus Experience working within environments that adhere to data security protocols and HIPAA requirements a plus

Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office. Duties/Responsibilities Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training Identify and report both software bugs and customer suggestions Additional Responsibilities Build servers that customers have ordered and install required software Cycle new cameras through the lab for testing Install network switches and run cables Visit customer sites and troubleshoot issues if remote access is not available Limited travel may be required to support company events Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided) Requirements Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution Networking background Experience with Linux OR Windows system administration Ability to build and troubleshoot servers Customer support experience with over the phone and face to face communication Debugging, troubleshooting skills are required Strong problem solving skills are essential Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures All associates will perform duties as requested by management Education Minimum of two-year degree in IT, CS, EE, or equivalent Bonus Experience Helpdesk experience Cloud or hosted infrastructure experience Ability to write scripts for automation Experience with RESTful Web APIs Benefits Industry competitive salaries based on experience Generous PTO and Work From Home Policy Health, Vision, Dental, and Life insurance policies Flexible Spending Account and Health Saving Account 401K with company match IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring system health, and optimizing customer environments to meet high uptime SLAs. The ideal candidate will have a strong foundation in automation, experience with Azure Pipelines management, and familiarity with cloud technologies. Additionally, the role requires multitasking effectively between short-term issue resolution and implementing long-term improvements across both shared and dedicated hosting environments. Job Description: Primary Responsibilities: 1. Windows Server Administration & Troubleshooting: · Manage and maintain Windows Server environments. · Troubleshoot server-related issues and provide timely resolutions. 2. HelpDesk Duties and Responsibilities: · Analyze Log Files from AssetWorks' software as well as third-party tools and utilities · Resolve tickets and work within timelines with detailed notes in Zendesk · Understand technical architecture and third-party dependencies of AssetWorks applications and be able to discuss with customers and coach staff · Perform after-hours installs and upgrades as needed · Perform after-hours support on a rotating basis as needed. · Perform training to customers and internal staff as needed. · Qualify, troubleshoot, and respond to customer support tickets. · Resolve client application questions or problems related to database, configuration/setup, product functionality and business enhancements. 3. Database Administration: · Restore, create and query Oracle and MSSQL databases · Manage Cloud Management Gateway for remote deployments. 4. Communication and Time Management Skills: · Keep customers informed when installs and upgrades are completed · Manage Cloud Management Gateway for remote deployments. · Install and Support Proprietary applications and including IIS, MSSQL, Oracle, ElasticSearch, and Crystal. · Be responsive to any special projects as assigned by Management · Maintain a high level of customer satisfaction in all customer-facing projects and tickets · Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk · Maintain rapport with customers by examining complaints and identifying solutions · Manage tasks and tickets according to priority · Involvement in any additional follow up testing and troubleshooting 5. Internal & External System Monitoring Tools: · Manage internal monitoring tools such as Nagios, Site 24x7, Datadog, and suggest improvements to monitoring tooling · Oversee external monitoring with Site24x7 · Experience with managing application monitoring in for Production, Test, UAT environments 6. Security Compliance: · Implement and maintain security controls to ensure SOC2 and ISO 27001 compliance. 7. Azure Pipeline Troubleshooting: · Assist with development and improvements to be made with Azure Pipeline deployments in both shared and dedicated hosting environments. · Provide guidance and assistance with long term objectives related to Azure Pipelines in shared and dedicated hosting environments 8. Azure Cloud Administration: · Assist with system administration of Azure Cloud environments for SQL, SQL MI, and on-prem installations · Assist with 24x7 monitoring, maintenance, and upgrades for IaaS platform (VM) in Azure Benefits: Generous Paid Time Off 11 Paid Holidays Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution 401k with employer match which immediately vests Annual Company Bonus Career growth and mentoring opportunities as a smaller business unit within the Volaris Group Tuition Reimbursement Program Employee rewards and recognition programs Optional Employee Stock Purchase Program with company match Pet insurance TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc. Referral bonuses Employee engagement events Flexible remote work arrangements

Real Estate Specialist Targeted Years of Experience: 5-7 years What you'll be doing: In this role as a Real Estate Specialist, you will join a dynamic team responsible for real estate site development for network small cell sites in Northern California and Nevada. The role focuses on managing and driving site acquisition vendors to deliver goals and successfully hand off projects to our Construction Team. Your day to day tasks include, but are not limited to, project management, milestone tracking, performing lease due diligence, representing client in communications with landlords and jurisdictions, escalating issues to management with recommendations included, conducting site visits as needed, zoning review, hearing attendance, and managing purchase orders and project budgets. What we're looking for… You are well versed in telecommunications Small Cell initial builds, mods, and relocations, and thrive under tight deadlines. You are a team player and can work collaboratively across teams (including RF, implementation/construction, network operations, fiber, and legal) to achieve organizational and program goals. • Interpret and understand VZW policies and procedures and effectively communicate them to third party vendors. • Identify, analyze, and resolve real estate and lease-related issues as needed to meet internal or external deadlines and reporting requirements. • Successfully negotiate and work with all types of Landlords and their agents in order to preserve the Company's rights and meet the Company's contractual and regulatory obligations. • Identify and resolve network critical or site critical issues requiring immediate escalation to the Network leadership team. • Review and manage financial invoicing for vendor services in a timely manner. • Navigate and complete FUZE tasks. Where you'll be working… In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Must report to the Walnut Creek office. You'll need to have: • Bachelor's degree or at least five years of work experience. • Five or more years of relevant work experience. • Ability to effectively manage vendors and projects. • Proven track record of meeting goals. • Demonstrated ability to take initiative and manage multiple competing priorities while consistently meeting deadlines. • Knowledge of land use and zoning procedures, and real estate acquisition. • Knowledge of local and regional zoning, planning, and environmental standards and policies. • Knowledge of legal and financial terms and ability to read and interpret contracts. • Experience reviewing construction drawings, RF data sheets, and leases. • Excellent negotiation skills, interpersonal skills, oral/written communications skills, and organizational skills. • Knowledge of software tools to track projects. • Demonstrated ability to troubleshoot, analyze and solve problems. • Proficiency in using computers, including experience with relational and web-based database applications. Even better if you have: • Client-specific experience • Experience in legal, contract management, project management, or construction disciplines.

We are seeking a talented engineer to aid our advanced design team in producing high quality designs for our sales engineers. Primarily, your function will be to assist and facilitate our team of six engineers, and support around 35 external engineers in the field. Job Responsibilities: Support the education, hospitality and apartment networks, student housing and universities. Understand Circuits and IP. Use a key tool that designs networks for apartment complexes, provides routers, access points and gateways. Utilize Ekahau for information modeling (best access point locations). Make recommendations to clients for contracts that will support their residents, providing WIFI and smart amenities. Facilitate the sales team with deliverables, model designs and documentation. Requirements: Experience with Ekahau is preferred. Understanding of Technical Writing - Ability to take details and visualize it with Blue Bean. Telecommunication Knowledge Additional Information: This is a remote position, but applicants should be somewhat nearby to Philadelphia. Core design team is based in North Carolina. Occasional travel to Philadelphia for meetings may be required. Please note: This is a contract position with a duration running from 1/6/25 to 12/31/2025.