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  • Technical Support Specialist

    TEC Specialty Products

    Technical support engineer job in Aurora, IL

    We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company's quality, safety, and brand standards. What You'll Do Respond to technical inquiries related to flooring adhesives, installation systems, and associated products. Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques. Document customer interactions and manage cases within the case management system. Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed. Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds. Support quality events or recalls through customer communication and established procedures. Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards. Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement. Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies. Provide backup support to the Technical Support team during peak periods. What We're Looking For Experience in technical support, flooring, construction materials, or a related industry preferred Strong problem-solving, communication, and documentation skills Ability to explain technical information clearly to diverse audiences Customer-focused mindset with attention to detail
    $40k-68k yearly est. 2d ago
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  • Treasury Management Support Specialist

    Busey Bank 4.5company rating

    Technical support engineer job in Plainfield, IL

    The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role is located in Leawood, KS or Plainfield, IL. Duties & Responsibilities Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email. Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture. Complete system maintenance for existing treasury management products and services. Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts. Maintain knowledge of regulations surrounding treasury services. Assist commercial customer who have experienced fraud on their account. Provide specialized line of business support. Identify and resolve issues within assigned responsibility, elevating urgent matters to management. Other special projects as directed. Education & Experience Knowledge of: Strong oral and written communication skills Advanced knowledge of the line of business policies, procedures and products Operational workflows and secure file transmissions Ability to: Multi-task and work independently Solve problems independently while applying logic and discretion Adapt to change and respond to all requests in a professional manner Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks Analyze and solve problems for which there are not always precedents Maintain visual attention and mental concentration for extended periods of time Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment Education and Training: High school diploma or equivalent required; college degree preferred. 2 years of customer service experience preferred Previous banking or finance and customer service experience preferred. Previous experience in roles identifying customer needs to expand relationships. Requires knowledge of Microsoft Office, Excel and Adobe Acrobat. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20 - $26/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
    $20-26 hourly 1d ago
  • Technical Services Specialist - Corrugated Packaging

    RR Donnelley 4.6company rating

    Technical support engineer job in Warrenville, IL

    RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues at both the client and RRD locations, and supports clients in achieving high-quality output and efficiency. Responsibilities: Collaborate with R&D and sales teams to support new product introductions and resolve client concerns Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...) Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions Maintain detailed records of service calls, technical reports, and customer communications Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues Assists in the development of procedures and techniques for reducing process variation Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met Identify cost-saving opportunities related to materials, design, labor, and efficiency Qualifications 4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field. 5+ years hands-on experience in a technical support role within the folding carton or packaging industry Mechanical skills/experience setting up equipment, running troubleshooting trials Advanced training or experience in cGMPs, and ISO Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue Experience operating packaging equipment is preferred Must be able to prioritize and multi-task with minimal supervision Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required Excellent written and verbal communication skills Additional Information RRD's current salary range for this role is $77,900 to $124,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #RRDCORP All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans
    $34k-64k yearly est. 21h ago
  • Mid-Market Solutions Engineer

    Box, Inc. 4.6company rating

    Technical support engineer job in Chicago, IL

    WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI‑first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer‑centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments. You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at Box. Our highest performers have a natural curiosity, develop deep knowledge of the Box platform, have a strength in delivering value and story based demonstrations, and are capable of leading presentations related to the Box security story, technical architecture and product configuration. This role is in the Chicago, New York, or San Francisco office, supporting Mid‑Market clients - to expand our footprint and break into new accounts. If you are curious, passionate about problem‑solving and enjoy working with leading‑edge technology, we encourage you to apply. WHAT YOU'LL DO You research, explore and identify customer business problems; you'll think like a builder and experiment, iterate, and refine to make every customer experience exceptional You own the technical win in your account, and take responsibility for driving the technical deal forward Understand product integrations and MCP servers You lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more) Technical quarterback managing the extended team from a solution standpoint Ability to showcase strong business acumen and communicate the value of the Box solution to the customer You support field marketing events as a Box SME and presenter Travel up to 25% to engage with customers in territory WHO YOU ARE We are an AI‑first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. 4 year degree or equivalent work experience required 5+ years of pre‑sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms You're AI‑curious and technically fluent - comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences Strong presentation skills, with the ability to establish trust across a range of technical and non‑technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value Displays follow through, stamina and effort in every step of the sales cycle Shows creativity when solving a customer's business problem; you experiment, iterate, and refine to make every customer experience exceptional Familiarity with APIs, webhooks, languages, and modern architectures (REST, OAuth, JSON, Python, Javascript etc.) is a plus Experience working with low code no code automation such as Nintex, Zaphier, Workado, n8n Box lives its values, with community and in‑person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high‑performing workforce that reflects the world we live in. If you are head‑over‑heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California‑resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $155,500-$194,500 USD #J-18808-Ljbffr
    $155.5k-194.5k yearly 1d ago
  • Regional Diagnostic Technical Specialist

    Zoetis, Inc. 4.9company rating

    Technical support engineer job in Chicago, IL

    States considered: Chicago based preferred. Role Description: The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 60%-70%). Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Basic computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Qualifications (Training, Education, & Prior Experience): Position requires an associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred. The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $72k-118k yearly 3d ago
  • Service Engineer

    Supermicro 4.7company rating

    Technical support engineer job in Chicago, IL

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: This is a full-time position within the Supermicro Global Service Team: Chicago, IL. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager, and Product Manager to define service programs Provide and contribute information such as fault triage and training materials Run tests and simulations at our facility to assist with problem-solving Travel to the field to train and or resolve customer issues Train new service engineers Able to work under Technical Account Manager direction and take ownership of customer base Demonstrate ability to be self-sufficient in the field Able to defuse challenging situations Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations Determines requirements and/or root cause of technical issues by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems The ability to produce meaningful reports and metrics is a plus Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed Travel is required (up to 25%) Qualifications: Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred 2+ years of experience in servicing complex X86 systems and parts Will consider Associates Degree in electrical technology, electronics, or equivalent military experience Work experience in a large enterprise or certification in Windows and Linux environments is a plus Emphasize break/fix experience and on-site customer service experience Hands-on experience with servers (Supermicro, EMC, DELL, HP) The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines Strong written and verbal communication skills, project management skills, solid time management skills Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies Must possess an excellent ability to create plans and follow up on planned actions Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions Individuals must be able to work effectively in a high-pressure environment Full professional proficiency in English (read/write/speak) Must be punctual and detail-oriented Familiarity with Linux is a plus Salary Range $70,000 - $100,000 The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
    $70k-100k yearly 21h ago
  • Operations Support Associate - New Graduates Welcome

    Pasona N A, Inc. 3.8company rating

    Technical support engineer job in Itasca, IL

    Salary: $28-$32/hour (Depending on Experience) Industry: Manufacturing/Trading (Client company industry) Required Qualifications: Associate degree in business, operations, logistics, or related field. Minimum 2 years of experience in an operations or customer solutions environment. Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems. Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs. Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs. Local travel may be required; infrequent overnight travel possible. Responsibilities: Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs. Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes. Collect and organize inbound/outbound warehouse documentation and upload into DocuWare. Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations. Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports. Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively. Escalate issues when needed and ensure all stakeholders remain informed. Promote a positive workplace environment and adhere to all company rules and policies. This job description is a summary and may not list all duties and responsibilities.
    $28-32 hourly 21h ago
  • Logistics Claims Support Lead

    Connect Search, LLC 4.1company rating

    Technical support engineer job in Wood Dale, IL

    Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field
    $29k-49k yearly est. 1d ago
  • Technical Consultant

    PG Forsta

    Technical support engineer job in Chicago, IL

    PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners. General Activities Act as the technical point of contact with the customer and other Forsta team members. Assess client technical requirements and provide viable solutions. Adhere to the Forsta PMO and customer's processes for project governance and delivery. Ensuring scope is adhered to and informing project team of scope creep. Follow the Forsta PMO defined Change Order process for in-progress work. Work with clients to integrate Forsta technologies into their business applications. Manage and conduct solutions QA. Assists with client UAT. Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting): Build a relationship with client management and team members. Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Manage change and resolve conflicts that can impact services and operation of the client solution. Adhere to the processes in place for project delivery. Provide Forsta platform training and knowledge transfer. Team Role and Management Structure For project development activities, works with the assigned Program Manager. Member of the Technical Delivery team, reporting to Head of Technical Delivery, Americas. QUALIFICATIONS: This customer-centric position requires technical skills and the ability to articulate the value of technical solutions. The ideal individual will have knowledge of standard consulting operational processes, developed presentation skills and project delivery experience. Education/Experience: BA/BS in Computer Science, Computer Information Systems or similar. 1 to 3 years of experience in a similar role. Forsta platform and /or other product and solutions knowledge a plus. Technical Skills: Completed initial Forsta standard training. Current and continuous training of the Forsta platform. Working experience with JavaScript, HTML, CSS. CAPM/PMP certifications a plus. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $75,000to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:legal-privacy/
    $75k-90k yearly 3d ago
  • IT Support Specialist (Entry Level)

    Knowles Corporation 4.7company rating

    Technical support engineer job in Itasca, IL

    Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)
    $50k-60k yearly Auto-Apply 60d+ ago
  • Help Desk Technician, Tier II (56851)

    The Hiller Companies, LLC 4.3company rating

    Technical support engineer job in Alsip, IL

    The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Location: This position will be located on-site at Reliable Fire Equipment in Alsip, IL; Reliable is a division of The Hiller Companies, LLC. Pay Range: $32.52/hour - $37.94/hour Key Responsibilities: * Respond to incoming support requests in a timely and courteous manner. * Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. * Document and track all support requests in a help desk ticketing system. * Escalate complex issues to higher-level support staff as needed. * Install, configure, and maintain software applications and operating systems. * Perform regular maintenance tasks on hardware and software systems. * Provide end-user training on software applications and systems. * Communicate technical information to non-technical users in a clear and concise manner. * Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. * Other duties as assigned.
    $32.5-37.9 hourly 11d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Aurora, IL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-88k yearly est. 13d ago
  • Network Engineer, Deployment & Support

    Meta 4.8company rating

    Technical support engineer job in DeKalb, IL

    Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our data center campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the network infrastructure 24x7 8. 10-30% travel based on project **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks 11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 13. Experience working in a multi-vendor environment with hands-on experience with networking hardware 14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 16. Proven experience working in a global team environment and solving problems with limited supervision **Preferred Qualifications:** Preferred Qualifications: 17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies 18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl) 21. Technical leadership and people management experience **Public Compensation:** $135,000/year to $191,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $135k-191k yearly 11d ago
  • Team Support Technician - Entry Level

    Alsip Minimill, LLC

    Technical support engineer job in Alsip, IL

    Job Description Alsip MiniMill was formed in 2015 when Corrugated Supplies Company purchased the idle lightweight coated paper mill in Alsip, Illinois. MiniMill Technologies, Inc. took the lead on the engineering, procurement, and construction in order to convert and restart the facility to produce 100% recycled Corrugating Medium. In addition to its profound impact on the local economy, Alsip MiniMill consumes over 250,000 tons per year of old corrugated containers and clippings, helping to keep these resources out of our landfills. With 9 locations across the United States, Corrugated Supplies Company is home to the most advanced fleet of corrugators. As an AMM employee you are eligible for: Competitive hourly rate starting at $28.02/hour. Benefits: COMPANY PAID: Vacation time Medical and Dental Vision Reimbursement Life / ADD, STD/LTD Insurance 401K Profit Sharing with employer match Flexible Spending Account Employee Assistance Program (EAP) Tuition Reimbursement for eligible employees and dependent children Job Overview We are searching for Entry Level Team Support Technicians ($28.02/hour) seeking a career as a talented Professional Paper Developer. Ideal candidates will be goal-oriented & results-driven with the ambition to learn and grow within our organization. We are seeking candidates that are curious about how and why things work - but then become a natural troubleshooter when things don't work. The ideal Team Support Technician will have the ability to identify opportunities for continuous improvement with respect to Safety/Housekeeping, Quality, Cost, Production, and the overall team. In addition, ideal candidates must be excellent team players, take initiative to pitch in to help, listen to others, posses exceptional communication skills, and have the ability to handle conflict well. High tolerance for industrial environment (hot/cold temperatures; water and paper stock; noise; dust) is a must, in addition to the ability to perform well on a 12-hour rotating DuPont shift. Starting Wage: $28.02/hour Union Environment Ability to work 12 hour rotating shift (DuPont 12) AMM is 100% NON-SMOKING facility Primary Responsibilities: Work safely at all times. Wear personal protective equipment appropriate to mill environment (safety glasses; ear protection; leather, ankle high, steel/composite toe shoes; gloves, hard hat, face shield, sleeves, high-vis vest, etc., as necessary). Comply with all safety policies and procedures and maintain high standards for personal, team, and Mill Safety Maintain clean and organized work areas and equipment. Perform housekeeping (wiping down surfaces; sweeping; hosing down; removing trash, debris, and clutter) to keep area and mill clean and safe Identify, report, and correct safety hazards, unsafe practices, with the support of leadership / Safety Committee as necessary Ensure product Quality, Cost, and Production goals are met. Participate in training as assigned Conduct thorough shift relief, including updating all required reports and communication to incoming relief Participate in daily Focus Five meetings and periodic Home Station Group meetings to ensure Safety/Housekeeping, Quality, Cost, and Production goals are met. May participate in Safety Committee or other AMM meetings as requested Respond to emergent needs on machine floor or other areas of the mill, to assist with sheet breaks, stock spills, and other issues, including troubleshooting and cleanup, to minimize safety hazards, loss of quality, production, and downtime Support shutdowns and other regular mill maintenance This is a non-exhaustive list. Other duties and responsibilities as assigned. Minimum Required Education/Experience/Qualifications: High School Diploma/GED Valid State Driver's license Pass all required Operator Qualifications/Certifications Ability and willingness to work 12-hour rotating shift (DuPont 12) Heavy Industrial Experience Must be able to read, write, fluently speak and understand the English language or language native to geographical location Preferred Qualifications: Associates Degree in technical area Prior successful experience in manufacturing environment Fork truck certification Recycled paper mill experience; brown paper experience Exercise common courtesy and common sense at all times Mutual respect and assistance Conflict ability resolution Encouragement with all team members Willingness to learn/interest in pursuing continuous education Physical Demands: On ongoing basis throughout 12-hour shift: operating powered industrial truck for majority of 12-hour shift, including frequent stepping up into/down from cab; walking; climbing stairs/ladders; catwalks; sitting; using standard office equipment (phone; computer screen, keyboard, and mouse); using two-way radio; ability to hear/see and respond to alerts and alarms; 20/20 corrected vision. High tolerance for industrial environment (hot/cold temperatures; water and paper stock; noise; dust); able to perform well on rotating shift. Ability to lift and carry minimum 45 pounds on occasional basis. Use hand tools, perform rigging, and handle shop brooms and materiel, including overhead work as required. Handle/control fire and water hoses with up to 100 pounds of pressure. Able to sustain periods of intense activity/effort. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work space is not climate controlled and can reach both hot and cold extremes (30 degrees - 110 degrees Fahrenheit) Frequent exposure to wet and/or humid conditions Occasionally exposed to high, precarious places; fumes or airborne particles; and vibration Exposure to a consistently loud work environment Work schedule: This position works on the DuPont 12 rotating shift: on a 28-day cycle, the incumbent will work 14 shifts, 7 day shifts and 7 nights shifts. The shifts are allocated as follows: 4 nights, 3 days off; 3 days, 1 day off; 3 nights, 3 days off; 4 days, 7 days off. Two weekends of every four are off. The mill operates 24/7/365, and holidays are worked per the shift rotation. Additional time may be required to fill in open positions, pre shift planning, scheduled maintenance outages, and organizational and training meetings. Legal Disclaimer: If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test and alcohol screening medical examination. This job opportunity describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job.
    $28 hourly 6d ago
  • Network Support Engineer

    Sentinel 3.8company rating

    Technical support engineer job in Downers Grove, IL

    Responsibilities Sentinel is seeking an experienced Network Support Engineer to support a key account based in Plano, Texas. In this role you will be supporting an enterprise level network consisting of Cisco and Aruba Routers and Switches, SAN switches and Big IP F5 load balancers. This role is customer facing so you will be representing Sentinel Technologies and its services daily with client stakeholders. This position can be remote but the candidate must provide occasional onsite support in Dallas, TX. Qualifications CCNA certification or equivalent work experience is required Excellent communication skills both verbal and written is required Ability to provide onsite support at the Plano, Texas location in the event of emergency or special project is required Must have the ability to provide support after hours as needed either onsite or remotely. Must perform monitoring, troubleshooting and analyzing of the network infrastructure. Ability to thoroughly support a Cisco and Aruba networking environment Experience with load balancing Must assist with gathering data and creating reports as needed The candidate must meet and uphold CJIS requirements Position requires a bachelor's degree in computer science or equivalent work experience. A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000.00/Yr - $95,000.00/Yr What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. ****************************************
    $70k-95k yearly Auto-Apply 60d+ ago
  • IT Network Engineer

    Virtus 4.4company rating

    Technical support engineer job in Chicago, IL

    Virtus is dedicated to the success of employees and helping everyone on our team achieve their goals. We are a dynamic, fast-growing organization with the resources of a large firm and the innovative environment of an entrepreneurial company that promotes collaboration and employee engagement. Every member of our team is empowered to make a tangible impact in offering clients high-quality investment strategies to meet their financial needs and delivering value for our shareholders. We are an organization where employees can thrive personally and professionally. Professional development opportunities help employees enhance their skills and grow in their careers. Meaningful financial rewards and a comprehensive package of benefits support employees at every stage of life and encourage work-life balance, and physical, emotional and mental well-being. We believe in the value of a diverse, inclusive, and respectful work environment and are committed to making a positive impact in the communities where we live and work. Job Description The IT Network Engineer is responsible for installing, maintaining, and optimizing network hardware and software across multiple platforms, including Cisco, Aruba, and Palo Alto. This role ensures reliable network performance through proactive monitoring, troubleshooting, and regular maintenance. The engineer collaborates with telecom providers and internal teams to resolve connectivity issues, supports project implementations, and maintains thorough documentation of all network activities to drive operational efficiency and cost reduction. This role is hybrid, 1 day remote/ 4 days in office and can be located in Hartford, New York City or Chicago. Primary Job Responsibilities: * Install, configure, and maintain network hardware/software, including regular maintenance, patching and upgrades. * Document network configurations, changes, and maintenance activities. * Monitor network performance alerts and resolve or escalate issues as needed. * Collaborate with telecommunications providers and internal teams to resolve connectivity and project issues. * Assist in planning and implementing network projects and upgrades. Ideal Qualifications: * Bachelor's degree in computer science, MIS or equivalent years of experience and certifications. * Five to seven years of Information Technology Infrastructure experience. * Hands-on experience with routers, switches, and voice platforms. * Strong troubleshooting skills with the ability to handle complex issues independently. * Relevant industry certification, such as Cisco CCNP, is preferred. * Experience with high-performance trading and financial infrastructure for market connectivity, quantitative analysis, data processing, and operations. * Excellent communication skills and ability to collaborate effectively with business. The salary range is $96,477 to $117,917 The starting salary offer will vary based on the applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.
    $96.5k-117.9k yearly Auto-Apply 60d+ ago
  • IT Network Engineer

    Middleground

    Technical support engineer job in Westchester, IL

    Job description We are a rapidly growing IT Managed Service Provider located in the Westchester. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this systems engineer opportunity, the ideal candidate will be responsible for providing expert level Windows and network based technical support on a variety of issues, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to escalated technical service requests, and then identifying, researching, and resolving technical problems with client environments. You will also be involved in scoping, designing, deploying, and monitoring of client environments with both systems and network devices. A high level of attention to detail, prioritization of tasks, vendor management, support for company management, and assisting junior staff in all aspects of support is required. Requirements: Strong with VMware ESXi and Hyper-V Strong cloud experience with Microsoft Azure Strong with Windows Server 2016-2019, Active Directory, Group Policy and knowledge of networking Working with a ticketing and monitoring systems Testing and evaluating network systems to eliminate problems and make improvements Supporting and administration of tier III issues. Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Strong written and verbal communication and documentation skills Local travel to client sites required as needed, but is minimal. Must be self-directed and have the ability to solve complex problems. Must have ability to be disciplined and self sufficient. Preferred to have Managed Service Provider experience Compensation: You will learn an immense number of things at our company. Background will be checked. Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional working environment Please, no recruiters! Please, do not call us about this position! **posting will be deleted only once the position has been filed. if posting still up, job still available** Job Type: Full-time Powered by JazzHR gAh2DqsW3b
    $69k-94k yearly est. 21d ago
  • IT Network Engineer

    Ascp

    Technical support engineer job in Chicago, IL

    The ideal candidate will be responsible for designing, implementing, managing, and supporting our organization's network and firewall infrastructure. The IT Network Engineer will collaborate with cross-functional teams to ensure stability, security, and optimal performance of our network systems. This role requires a strong understanding of networking principles, protocols, and technologies, as well as the ability to troubleshoot complex issues and implement effective solutions. Essential Functions: Network Design and Implementation: Design, plan, and implement scalable and reliable network architectures to meet the organization's requirements. Deploy and configure network hardware, including routers, switches, firewalls, and other devices. Conduct network capacity planning and recommend improvements to support future growth. Meraki, Cisco and Fortinet experience preferred Network Security: Implement and maintain network security measures to protect the organization's data and infrastructure. Regulate and enhance our security posture through firewall updates Monitor network traffic for security breaches and promptly respond to security incidents. Stay updated on industry best practices and emerging security threats. Network Maintenance and Troubleshooting: Perform routine network maintenance tasks, including updates, patches, and backups. Diagnose and resolve network issues promptly, minimizing downtime and ensuring optimal performance. Diagnose and provide timely resolution to user-reported network problems. End User Support: Monitor and maintain the employee Help Desk for all IT issues Coordinate the assigning and resolution of all Help Desk tickets. Create and maintain Help Desk reporting for management Communicate technical information effectively to non-technical stakeholders Diagnose and resolve stakeholders' issues in a timely manner Escalate issues promptly as required to Sr Engineers. Performance Monitoring and Optimization: Monitor network performance and analyze key metrics to identify areas for improvement. Optimize network configurations for maximum efficiency and reliability. Implement performance tuning measures to enhance overall network performance. Documentation: Maintain accurate and up-to-date documentation of network configurations, processes, and procedures. Maintain accurate and up-to-date documentation for firewalls Create and update network diagrams to aid in troubleshooting and future planning. Collaboration and Communication: Work closely with cross-functional teams, including system administrators, security professionals, and software developers. Work closely with Advanced level support vendors Communicate technical information effectively to non-technical stakeholders. Qualifications & Experience: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as a Network Engineer or similar role. In-depth knowledge of networking protocols, technologies, and best practices. Hands-on experience with network hardware and software, including routers, switches, firewalls, and intrusion detection/prevention systems. Strong understanding of network security principles and practices. Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, etc.) are a plus. Strong communication and collaboration skills. Minimum of 2 years of experience Work Environment: The IT Network Engineer will primarily work in a climate-controlled office environment, providing both on-site and remote support with frequent customer interactions. Typical working hours (7.5 per day) will be between 8am and 6pm. Occasional evening or weekend work might be required for system maintenance or urgent support needs. Incumbent must be able to sit at a desk for more than 4 hours at a time and be able to move throughout all areas of the organization. * Pay is competitive and commensurate with experience Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran
    $69k-94k yearly est. Auto-Apply 60d+ ago
  • Network Engineer, TechX

    Astellas Pharma 4.9company rating

    Technical support engineer job in Northbrook, IL

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** This position is based in Northbrook, Illinois. Hybrid work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in hybrid work are encouraged to apply. Purpose: We are seeking a skilled and motivated Network Engineer to join our team. As a Network Engineer, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. Your expertise will contribute to the seamless operation of our communication systems and ensure optimal performance. Essential Job Responsibilities: Network Design, Architecture and Implementation: Collaborate with cross-functional teams to design and deploy network solutions based on organizational requirements. Configure and manage network hardware, including routers, switches, firewalls, and wireless access points. Monitor network performance, availability, and reliability. Decision maker for the strategy and direction of technology and processes within your area of responsibility. Oversee the design and architecture of network systems to ensure they are efficient, scalable, and secure. Ensure that network operations comply with industry standards and regulations. Technical Support and Troubleshooting: Provide end-to-end technical support for network-related issues. Respond to inquiries promptly and efficiently. Troubleshoot and resolve network incidents. Collaboration and Communication: Work closely with internal and external stakeholders to ensure smooth network operations. Communicate effectively with team members, clients, and vendors. Participate in meetings and discussions related to network planning and improvements. Work with network equipment and service vendors to ensure quality service Security and Compliance: Implement and maintain security protocols, including firewalls and intrusion detection systems. Stay up-to-date with industry trends, technologies, and best practices to continuously improve network infrastructure and security
    $68k-89k yearly est. 21h ago
  • Network Engineer, Deployment & Support

    Meta Platforms, Inc. 4.8company rating

    Technical support engineer job in DeKalb, IL

    Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * 6+ years of work experience responsible for designing, deploying and operating large-scale networks * Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) * Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 * Experience working in a multi-vendor environment with hands-on experience with networking hardware * Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling * Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines * Proven experience working in a global team environment and solving problems with limited supervision Preferred Qualifications * Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies * Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices * Working knowledge of data center power and cooling infrastructure and critical facility operational best practices * Familiarity with the Linux based systems. • Experience with scripting and automation (Bash, Python, Perl) * Technical leadership and people management experience Responsibilities * Deployment, configuration, and management of all network infrastructure on our data center campus * Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network * Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks * Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment * Establish and implement global best practices and contribute to the design of new scalable network solutions * Support the development, testing and integration of new hardware and software platforms into the network * Participate in an on-call rotation to support the network infrastructure 24x7 * 10-30% travel based on project About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
    $79k-105k yearly est. 11d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Joliet, IL?

The average technical support engineer in Joliet, IL earns between $49,000 and $97,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Joliet, IL

$69,000
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