Technical support engineer jobs in Kendale Lakes, FL - 1,090 jobs

can be located in St. Petersburg, Boca Raton or Stuart, FL. (3 days in the office/2 days remote). This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews. Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods). Responsibilities Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls. Reviews maintenance requests, completes maintenance requests timely with attention to detail. Processes orders for replacements scanners and return labels Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed. Researches non post of RDC transactions, performs maintenance to RDC platforms as needed. Completes account servicing requests with a high degree of customer satisfaction. Reviews hourly ACH reports to ensure transmissions are occurring as anticipated. Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts Compiles daily, weekly and monthly reports as requested. Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P. Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues. Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization. Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction. Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization. Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly. Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates. Resolves problems or discrepancies on customer accounts in a timely manner. Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner. Adheres to Seacoast National Bank's Code of Conduct. Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures. Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research Completes other tasks as assigned. Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties. Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes. Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services. Requirements High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields. Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services. Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours. Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding. Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them. Strong customer service skills. Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation. Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan. Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment. Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions. Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance. Ability to maintain a high degree of confidentiality. Work independently, requiring supervisory approval in unusual or sensitive situations. Strong customer service, operational, and telephone skills. Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: BA/BS degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

Job Title: IT Support Specialist Summary The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone. Essential Duties & Responsibilities Responsibilities include the following: other duties may be assigned: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the Bank (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Logging all service requests and updating tickets as needed Requirements and Qualifications Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major. Current relevant industry certifications Minimum two years of relevant experience in a help desk/IT support role. High-level knowledge of commonly used software, hardware and applications Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Customer/Client Focus. Credibility. Problem Solving/Analysis Teamwork Orientation. Initiative. Stress Management Organizational Skills Time Management Skills Multitasking Skills Technical Capacity Effective communicator Adaptability

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team, where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments, software integration, and complex troubleshooting-driving innovation in global transportation technology. This position combines remote flexibility with on-site work at our Boca Raton location. Role accountabilities: Provide advanced end-to-end IT systems and application support for external customers in private and public sectors. Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components. Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications. Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM). Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization. Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting. Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration. Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025). Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation. Collaborate with cross-functional teams to design and implement scalable infrastructure solutions. Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing. Participate in on-call rotation and provide after-hours support as needed. Provide mentorship to other support members. Occasional overnight travel (up to 20%). Qualifications & Experience: Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent. 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms. Expert-level experience with Windows Server OS lifecycle management. Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM). Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning. Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting. Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux). Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems. Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects. Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage). Experience in performing recurring maintenance physical IT hardware (servers, switches, storage). Willingness to participate in on-call and after-hours support schedules. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $80,000 - $107,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-SR3

About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success.

About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success. About the Job The Help Desk Support Engineer provides frontline technical support for users supporting U.S. Southern Command, with a primary focus on JIRA, GitLab, and related IT service management tools. This role ensures timely issue resolution, effective user onboarding, and consistent service delivery aligned with defined Service Level Agreements (SLAs). The position is performed remotely and requires close coordination with technical teams and end users to maintain operational efficiency and user satisfaction. U.S. citizenship and the ability to access U.S. military installations are required; while no clearance is mandatory, a Secret or higher clearance is preferred. Responsibilities End-User Support & Training * Provide technical support for JIRA, GitLab, and related IT management tools, ensuring prompt resolution of user issues. * Deliver user training and guidance to support effective system adoption and proper tool usage. * Resolve user access issues, troubleshoot software functionality, and support cloud-based IT applications. Ticketing, SLA & Workflow Management * Manage and resolve help desk tickets using IT service management and ticketing systems. * Establish and maintain structured workflows to track Service Level Agreement (SLA) adherence within JIRA. * Configure automated notifications, escalation procedures, and status tracking to ensure timely issue resolution. Incident Response & Documentation * Provide remote desktop support and assist with incident response activities as required. * Document issues, resolutions, and procedures clearly to support knowledge sharing and continuous improvement. * Maintain accurate records of support activities and user interactions. Coordination & Task Management * Coordinate with technical teams to escalate complex issues and support system improvements. * Manage and prioritize multiple tasks and support requests in a fast-paced operational environment. * Support mission partners and stakeholders with a strong customer service focus. Required Qualifications * Associate's degree in Information Technology, Computer Science, or three (3) years of equivalent experience in IT support. * Demonstrated experience resolving user access issues, troubleshooting software functionality, managing user accounts, and supporting cloud-based applications. * Demonstrated experience with IT help desk ticketing systems, remote desktop support, and incident response. * Strong customer service, communication, and technical documentation skills. * Ability to manage and prioritize complex project tasks. * Ability to travel approximately 5-15%, as required. * U.S. citizenship and ability to successfully pass a background check for access to U.S. military bases. Preferred Qualifications * CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate certification. * Experience supporting government IT programs and operating in regulated environments. * Portuguese or Spanish language proficiency. * Active or prior Secret or higher security clearance.

Working Title: STATE ATTORNEY'S OFFICE, 11TH CIRCUIT- IT SYSTEMS ADMINISTRATOR III - 21000845 Pay Plan: State Attorneys JAC 21000845 Salary: $50,437.12 TO $94,034.88 Total Compensation Estimator Tool OFFICE OF THE STATE ATTORNEY KATHERINE FERNANDEZ RUNDLE ELEVENTH JUDICIAL CIRCUIT STATE ATTORNEY INTEROFFICE MEMORANDUM TO: EXTERNAL CANDIDATE FROM: PRIMROSE LAURIENT Senior HR Administrator DATE: October 24, 2025 RE: POSITION AVAILABLE Computer Programmer - Information Systems Location: E.R. Graham Building 1350 Northwest 12 Avenue Miami, Florida 33136 Position Overview: The Information Technology Specialist III is a computer programmer position which consists of specialties involving research, programming, analysis and improvement of workflow processes, statistical reporting "dashboards" and database maintenance. This position is exempt from the Fair Labor Standards Act (FLSA). The work schedule for this position is: 8:00 a.m. to 4:30 p.m. The Job Responsibilities are: * Developing and designing business management applications * Developing, designing, and maintaining websites * Developing and maintaining the SQL Server * Creating statistical reports and business intelligence dashboard * Performing other related duties as assigned The Minimum requirements are: * Two (2) years of experience in computer operations, systems analysis or programming * Working Knowledge of Microsoft Visual Studio (ASP.Net, Windows Forms, etc.) * Working knowledge of the development of business applications utilizing SQL databases The Preferred Qualifications and Skills are: * Associate of Science Degree in Computer Technology * Proficiency with the C#, VB.Net and XML programming languages * Proficiency with managing and maintaining Microsoft SQL Server (2012 or higher) * Proficient with Microsoft PowerBi and SSRS. * Proficiency developing web services, SOAP, XML * Experience researching, analyzing, and identifying cost effective automated solutions and software to improve organizational efficiencies * Familiarity with any version of Microsoft Access / VBA Specific Skills and Characteristics: The Successful Candidate must be able to: * Possess and demonstrate significant knowledge of computer programming * Possess and demonstrate excellent written and oral communication skills * Be detail-oriented, identify, analyze and solve problems independently and effectively under pressure to meet stringent deadlines * Manage multiple priorities simultaneously * Be team oriented * Be adaptable to change * Work effectively with all levels of staff and outside agencies Yearly Salary Range: $50,437.12 to $94,034.88 (Salary to commensurate with experience) To apply for this position, please complete and submit an application, and updated resume to: ********************. Applications can be downloaded from our website at: ***************** The State Attorney's Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position Internal and External Candidates will be considered Equal Employment Opportunity/Affirmative Action Employer If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at ************** on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Fifth Level Administrator Major Responsibilities: It is the responsibility of the Network Security Technician to safeguard our university's Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking. Key Responsibilities: * Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. * Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. * University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. * Special Projects: Execute special projects assigned by the President or supervisor. * Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. * Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: * Assist staff with basic training in computer software or network use, as directed. * Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed. * Support the IT department operations and routine maintenance. * Document and report security incidents; assist in assessing their impact under supervision. * Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators. * Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools. * Conduct periodic vulnerability scans and patches. * Follow instructions from IT system administrators regarding access privileges and security controls. * Stay informed about basic security trends and participate in required training. * Conduct periodic audits of managed systems and help review network security settings. * Help secure Azure resources (VMs, databases, storage) by following established procedures. * Support the use and monitoring of Azure Sentinel and other security tools as directed. * Work with the IT team on security projects and daily operations. * Apply operating system and software updates to staff workstations. * Monitor and investigate system backups failures. * Coordinate with vendors for equipment replacement or support. * Support workstation setup, software testing, and remote assistance. * Monitor and investigate network security systems and resolve issues. * Document incidents and resolutions for routine technical issues. * Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. * Manage Azure Sentinel, our cloud-native SIEM solution. * Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts. * Provide user assistance with the proper and efficient use of their systems * Keep staff workstations up to date with OS patches, drivers, and software updates * Work with vendors on behalf of users and for replacement equipment * Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments. * Provide technical support and training to staff on cybersecurity best practices. Requirements: * Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role * Familiarity with Azure services (such as Azure AD, Azure Firewall) * Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems. * Understanding of VPNs, LAN/WAN networking, and basic patch management. * Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery). * Familiarity with Windows and Mac operating systems; ability to provide desktop support. * Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments). * Experience with setup and maintenance of network devices (switches, routers, firewalls). * Ability to follow established procedures for asset management and patch management. * Understanding of Active Directory and security best practices. * Strong communication and teamwork skills; able to follow instructions and escalate issues as needed. * Commitment to maintaining confidentiality and privacy of information and records. * Willingness to work flexible hours, including occasional weekends or after-hours support. * Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required. * Experience working with Windows / Mac OSX desktop. * Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable * Experience working with Asset/Image Management and patch management solution * Microsoft Active Directory and Security best practices. * Must be a flexible and reliable team player * Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. * Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management * Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made. * Must be able to work weekends and after hours whenever needed License/Certification: * Azure: Azure Security Engineer Associate, Azure Administrator (Preferred) * CompTIA Security+, * LAN/Networking: 2 years (Required) * Active Directory: 2 years (Required) * CompTIA Network+ 3 years (Required) Job Type Full-time

Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner. Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service. Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested. Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Miami, FL

Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision. Duties & Responsibilities: Perform the duties and responsibilities of the IT Support Specialist II. Deploy computer images, applications, and updates to all workstations. Assist in the administration of network devices, VLANS, and configurations. Troubleshoot advanced issues with Windows PCs and internet connections. Mentor lower-level Helpdesk/IT technicians. Work on assigned projects. Skills: Creating and administering Group Policy Objects Experience in the Microsoft 365 ecosystem Experience in enterprise-level imaging processes (preparing computers for imaging and deployment) Experience with hardware inventory management systems Mobile Device Management

Instasks App is a Professional Concierge Service. The app provides top-tiered professionals and clients with an online platform. Our unique approach to building an App is to give the client and the provider instant bookings and an easy process of all services: For example, client requests for quick tasks and large projects. Providers receive custom requests for their specialized skills. The app takes care of all invoicing between client and provider with a detailed invoice. And book all the confirmed jobs. We track providers' locations for the client's en route to any job. We created a portal platform to guide you in listing your professions. The platform provides you with schedules, invoicing and credit card processing are all part of the enhanced technology. Clients will have a choice to give the providers reviews and star ratings to ensure our elite services when booking on our app. Our mission is to help all providers strive to achieve their financial and independent goals. To have more time with their families and create a brighter future for all. The App offers opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor. Build your future with a secure & safe platform. Be your own boss by choosing the TASKS that best suit your schedules and be available to work when you want to work. Build your income to help increase your revenue. Book tasks that are within a 15-mile radius. Our language preferred gives you better communication skills during your tasks. Our client's and providers' health & well-being are our highest priorities. BACKGROUND CHECK POLICY: All providers accountants go through an extensive (background check) through a third party company. The certificates they receive are in place to ensure the provider and client feel safe. The document you receive from the third-party background company can be given to any job you are applying for. Our policy states all providers must go through a third party background check only after you are confirmed for a job. We request you do not go through the background check link until you are confirmed for any jobs. ETIQUETTE TRAINING POLICY: Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. We are poised to give our clients the very best in professional service. Our platform should leave no room for laxity as we work hard to bring the very best to our customers. SKILLS AND ABILITIES: Requires working from detailed instructions and occasional independent decision-making. Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals. We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Requirements Proven experience as a help desk technician or other customer support role. Tech-savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent communication skills. Customer-oriented and cool-tempered. BSc/BA in IT, Computer Science or a relevant field.

W e are seeking a Hands-On Helpdesk Technician II who thrives in fast-paced environments and has a passion for solving technical challenges at the desktop and hardware level. This role is ideal for a technician ready to advance their experience in desktop support, hardware troubleshooting, peripheral device maintenance, and user account management across platforms like Google Workspace, Microsoft 365, and Apple Business Manager (JAMF, MDM). You'll support our high-growth teams by ensuring every workstation, printer, and user account runs efficiently contributing directly to the productivity and uptime of a national team across sales, events, marketing, and executive leadership. Key Responsibilities Provide Tier II desktop support for Windows and MacOS workstations. Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices. Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance. Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms. Document support actions and resolutions in a structured ticketing system (e.g., Zendesk). Maintain and update hardware asset inventories and participate in IT refresh rollouts. Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues. Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves. Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.). Provide technical support during scheduled after-hours events as needed. Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics). Preferred Qualifications 3+ years of technical support experience in a Helpdesk or Desktop Support role. Solid working knowledge of Windows 10/11, mac OS, and ChromeOS environments. Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based). Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions). Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools. Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing). Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus. Clear communicator with ability to explain technical details to non-technical users. Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware. What We Offer Onsite, energetic team environment that values speed, accuracy, and accountability. Opportunity to work alongside top-performing sales professionals, tech innovators, and business leaders. Advancement opportunities into Tier III, Systems Admin, or Application Support roles for top performers. Location Requirement This is an onsite role based in Aventura, FL. Only candidates residing within reasonable commuting distance will be considered. Equal Opportunity Statement Cardone Enterprises is an equal opportunity employer. All employment decisions are based on business needs, performance, and merit. We are committed to building an inclusive team where everyone has a voice and a purpose.

The Financial Aid Technical Operations Specialist executes the federal and institutional aid disbursement process. Ensure data accuracy by implementing data cleanup tasks and exceptions reports. This role provides technical support and coordinates training sessions, creates and maintains documentation, troubleshoots a variety of technical issues and responds to user needs in the Office of Financial Aid. Job Description: Essential Duties and Responsibilities * Disburse all financial aid in Workday. * Process origination, disbursement and reconciliation of all Federal Aid through Workday and COD System. * Support Financial Aid Director and Counselors on resolving disbursement failures. * Execute Financial Aid Processes in Workday. * Perform data update/cleanup and assist in resolving technical issues on all Financial Aid systems. * Troubleshoot the scanning process and workflow functionality in Perceptive Content. * Perform related duties as requested by the Director of FA Technical Operations. * Assist with reviewing, updating content and troubleshooting FAST Portal (Financial Aid System Tool). * Create and maintain templates, forms and workflows on AdobeSign as well as offers training and support to Financial Aid staff. * Runs, monitor and ensure data accuracy for Award Letter Integration. * Other duties as assigned. Required knowledge, skills, and abilities * Must have strong verbal communication and customer service skills. * Must be detailed oriented with excellent organizational, technological and follow through skills. * Knowledgeable of Microsoft Office Suite. Preferred knowledge, skills, and abilities * Workday, AdobeSign, Perceptive Content. Minimum Qualification * Must have a bachelor's degree. * Minimum of one to two years related experience. Accreditation and equal opportunity Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************. The Annual Security and Fire Safety Report In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport For your health, Lynn University is smoke- and tobacco-free.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description -Provide end user desktop / phone support to deterine and resolve end user support issues. -Will require reimaging/imaging of laptops, desktops and thin clients on-site. -Opening and closing tickets. -Matching PO's with deliveries and acceptance of deliveries. -Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member. -Managing your specific ticket queue. -Adding and troubleshooting hardware such as hard disks and memory. -Troubleshoot encryption and system configuration issues. -Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt Requirements: Qualifications Win XP Win7 Support helpdesk Microsoft Office Google Apps VPN / Remote Connectivity Mobile Device Support (Andriod, iOS, Blackberry devices) Relevant desk side experience MAC (OSX) support Telephone Support using remote tools. Ticket Management knowledge (Remedy). Ability to make sound decision on the fly, to meet the customers needed. Ability to manage multiple issues at one time. Ability to work well as part of a team. Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact. Additional Information12 Months ContractMay require after-hours and weekend work and OT may be required

Job Description US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.

US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.