Technical support engineer jobs in Kentucky

Due to our FBI policies and guidelines for this role individuals must clear background check and must be U.S Citizens. The position requires physical work on equipment in the main CABINET Data Center and remote server rooms around the Commonwealth. Travel away from Frankfort will be necessary, and a CABINET IT Pool vehicle will be provided. Key Responsibilities: Main responsibility is to administer Windows servers and some Linux servers. Most of the environment is VMware with some cloud infrastructure. Troubleshoot problems with servers, storage, systems, cloud, data center infrastructure, and networking. Use remote tools to help fix hardware and software issues. Work with vendors for support on servers, storage, systems, clouds, data infrastructure, and networking. Coordinate with the Commonwealth Office of Technology Server, Storage, and Cloud teams. Assists with and maintains the Criminal Justice Information System (CJIS) Client network. · Performs other tasks and duties as assigned or needed by the agency. Preferred Knowledge/Skills/Abilities: Windows Server management, VMware management, Storage Management, Backup Management, Network Management Troubleshooting skills Ability to work in a team atmosphere Ability to create technical documentation Provide Tier 3 support to other personnel in the IT Branch Ability to receive training and retain new knowledge Ability to be professional and courteous

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite in Frankfort, KY and have a valid driver's license. Job Description: Our client has a position in Frankfort, KY for a Desktop Support Technician. Candidates must be able to work onsite at 275 East Main Street, Frankfort KY 40601 and at 200 Mero Street, Frankfort KY 40601. The Desktop Support Technicians will provide support for multiple agencies in downtown Frankfort, KY. The Preferred Candidate Will Need the Following Skill Sets: Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Ability to work under pressure. Hardware and software experience.

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Must be located in western Kentucky - Senior Network Engineer (Level 2-3 Generalist) Western KY (Paducah/Calvert City) | Hybrid field + remote | Outcome-based & flexible SmartPath Technologies is hiring a sharp, steady IT engineer to help us scale standards and service. We're in rural Western Kentucky with a national client base. If you want work that matters and room to lead, keep reading. This is not a “hide in a closet and crank tickets” role. It's for someone who can handle real-world complexity without drama. You'll be trusted with things like: • Setting technical standards across clients (networks, identity, security). • Leading response when M365 gets noisy-breach, outage, weirdness. • Owning L2/L3 tickets end-to-end and leaving nothing half-done. • Turning fixes into repeatable SOPs and mentoring others up. We're a fit if you're the kind of person who: • Finishes the job even when it's messy. • Stays calm when pressure goes up. • Thinks in systems, not guesswork. • Wants a future lane into service leadership. Backgrounds that translate well: MSP, multi-site SMB, industrial/plant IT, automation-adjacent, healthcare/municipal, or any environment where uptime and judgment mattered. Comp is competitive for this region; flexibility, autonomy, and ownership are real here. To apply: message me with 1. the most complex environment you've owned, and 2. a pressure situation you led start-to-finish. If that's you, let's talk.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job Description POS IT Support Specialist Business Machines Company is looking for a dedicated IT Support Specialist to assist customers with their Point of Sale systems. The ideal candidate will not only have a strong interest in technology and problem-solving but will also embody our core values. We seek individuals who take initiative, embrace continuous learning, and are committed to delivering exceptional service. If you align with our values and are eager to make a meaningful impact, we encourage you to apply! Our Core Values Do What's Right, Always Integrity, honesty, and genuine care for people drive every decision. "Whenever we have an opportunity, let us work for the good of all" - Galatians 6:10 Serve Others with Purpose Deliver value by working together, intentionally using our gifts to serve and share knowledge. "Serve one another with whatever gift each of you has received." - 1 Peter 4:10 Own It, Solve It Take responsibility, figure things out, and deliver solutions that work. Have a drive to complete tasks and understand your capabilities. "Let us love, not in word or speech, but in truth and action." - 1 John 3:18 Relentless Improvement Every day is an opportunity to get better, smarter, and stronger. We seek individuals who want to better themselves and continuously grow in their role. "Do not be conformed to this age, but be transformed by the renewing of the mind." - Romans 12:2 No Drama, Just Results Focus on execution, respect, and real impact. Work well within a team and prioritize customer needs. "Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their need." - Ephesians 4:29 A Day in the Life of an IT Support Specialist Your day begins by reviewing open tickets and checking for any overnight requests that need follow-up. Incoming customer calls are first handled by our dedicated dispatcher, who logs issues and creates support tickets. Based on priority, tickets are either placed in the queue for a callback or escalated for immediate resolution. As new tickets are assigned throughout the day, you will assist customers with troubleshooting technical issues, optimizing system functionality, and providing training. Common support tasks include working with receipt printers, tagging machines, handheld devices, POS registers, touch screens, and credit card readers. Additionally, you will help customers with software-related needs, such as creating sale batches, running reports, resetting passwords, and configuring new items. Beyond issue resolution, you will continuously expand your knowledge of the POS software, its features, and best practices for setup and implementation. Understanding our customers' businesses allows you to provide tailored solutions that improve their operations. Scheduled software upgrades and implementations are performed after hours to minimize disruption to businesses. Collaboration is key in this role, as you will work closely with colleagues and escalate complex issues to developers when necessary. You will document the details of customer interactions, troubleshooting steps, and solutions to ensure efficient follow-ups and improve our internal knowledge base. Your regular schedule runs from Monday through Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break. While most support work occurs during these hours, you will also participate in a rotating on-call schedule (approximately 13 weeks per year) and assist with scheduled after-hours upgrades when needed. At the end of the day, you will review unresolved tickets, ensure customers are updated on their inquiries, and document any new solutions. Your ability to stay organized, prioritize tasks, and deliver high-quality support is essential to success in this role. Compensation & Benefits We believe in rewarding our employees for their hard work and dedication. As an IT Support Specialist at Business Machines Company, you will enjoy: Competitive compensation ranging from $16.30 - $25.19/hr, depending on experience. A company-provided cell phone and laptop. Medical and dental coverage with 85% of individual premiums and 65% of family premiums covered. Short-term and long-term disability insurance. Paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day) Start accumulating 2 Weeks Paid Time Off (Includes Sick Time) A 401K retirement plan with a 3% company match (1-year waiting period). Participation in an Ownership Thinking incentive program, including 20% profit sharing. Our team culture fosters support, collaboration, and professional growth. If you're looking for a company that values your contributions and invests in your success, we encourage you to apply! Job Qualifications Desired Skills & Competencies: Strong analytical and problem-solving abilities with a passion for understanding and troubleshooting technology. Effective communication and interpersonal skills to collaborate with team members and assist customers effectively. A proactive and self-motivated approach to work, with the ability to adapt to new challenges and complete tasks efficiently. A commitment to ongoing learning and professional development, striving to improve every day. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment, delivering real impact. Preferred Qualifications: Prior experience in a help desk or IT support role. Exposure to troubleshooting hardware and software issues. Familiarity with networking principles, databases, and Microsoft Excel. Background in the Grocery, Pet, Thrift, Liquor, or Meat Market industries. Certifications such as A+, Network+, experience with Progress OpenEdge, or Google IT Certification (preferred but not required). Education & Additional Requirements: Associate's degree, technical school graduate, or high school diploma. Ability to work overtime as needed. Valid driver's license with a clean driving record. If you are a detail-oriented, customer-focused professional with a passion for problem-solving and technology, and if our core values resonate with you, we encourage you to apply and join our team! Job Posted by ApplicantPro

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. **Key Responsibilities** + Serve as the primary technical resource for Control4 customers, delivering expert-level support for **installation** , **configuration** , **troubleshooting** , and **return processing** needs. + Providing basic support for 80+ third-party brands with limited or no formal training. + Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. + Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. + Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. + Process product returns efficiently while ensuring adherence to technical verification protocols. + Participate in beta testing of new products and solutions, providing actionable feedback to product teams. + Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. **YOU MUST HAVE:** + 2+ years of professional experience installing and/or programming Control4 products. + Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. + Experience troubleshooting across multiple product categories and technologies. + Experience with IoT, audio/video, networking, home automation, and surveillance technologies. + Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. + Exceptional English communication skills, both verbal and written, with a customer-first mindset. **WE VALUE:** + Control4 Automation Programmer certification or Control4 Certified Technician certification. + Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. + Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. + Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. + Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. **WHAT"S IN IT FOR YOU:** + Competitive salary and comprehensive benefits package. + Opportunities for professional development and career advancement. + Collaborative work environment with access to cutting-edge technology. \#LI-JS1 Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at ************************ At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ****************************************************************************************************************************************************** If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. * Providing basic support for 80+ third-party brands with limited or no formal training. * Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. * Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. * Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. * Process product returns efficiently while ensuring adherence to technical verification protocols. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. * Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: * 2+ years of professional experience installing and/or programming Control4 products. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. * Experience troubleshooting across multiple product categories and technologies. * Experience with IoT, audio/video, networking, home automation, and surveillance technologies. * Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Control4 Automation Programmer certification or Control4 Certified Technician certification. * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1

Job DescriptionSalary: The IT Help Desk Technician involvesproviding technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. Become main contact for Printer issues. Back up IT manager in shut off of all IT systems for terminations. Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. Respond to requests for technical assistance via phone, email, or in-person visits. Forward more complex problems that require higher-level support to the IT Manager. Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. Keep detailed records of all support requests, actions taken, and resolutions. Perform tasks like password resets, unlocking accounts, and verifying user identities. Help users who are unfamiliar with technology and may require training or step-by-step guidance. Assist IT Manager in Project Management Support. Create duplicity in IT tasks so that you can cover essential tasks in the IT Managers absence (ie. Back up servers, etc.). Qualifications: 2+ years of prior experience in a help desk role is preferred. A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. A good understanding of computer systems, operating systems, and common hardware and software. Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. Strong analytical skills to diagnose and resolve technical problems effectively. Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: Work in a climate-controlled environment with exposure to moderate industrial noise levels. This position operates in an office environment daily, involving prolonged periods of sitting and computer use. May occasionally be required to lift or move up to 50 pounds. The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. Ability to stand, walk and move around the shop floor for extended periods. Must be able to bend, squat, twist body depending on the needs of office or facility set up. Must be able to lift above head, to side, and extend arms. Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: Supervisor Reports to VP of Operations Direct Reports - None Peer Relationships IT Manager, who will also mentor this role. On-going working relationships with: IT Manager Human Resources Maintenance Mechanical Engineers and Manufacturing Engineers Service relationship for all employees

KCC is an employee-owned company with multiple divisions related to construction, local HVAC service, and the design/manufacturing of commercial HVAC equipment. This position is for the division that designs and manufactures commercial HVAC equipment, which includes rooftop packaged units, air handlers, DX and hot/chilled water systems. KCC is a quickly growing company with expanding product lines. Our Mission: KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions. Summary: As an HVAC Field Support Design Engineer, you will provide essential support to customers and field service technicians for HVAC equipment and systems. This role primarily involves identifying sheet metal and mechanical parts in the HVAC units (using Solidworks, drawings, spreadsheets, etc.) for field repairs or modifications. This involves generating a Bill of Materials, quoting parts, or providing custom field work instructions. In this role you will develop your skills in following root cause analysis methods and working with the validation lab to determine the most effective solutions for the field and provide feedback to the manufacturing team for continuous improvement. Over time, you will expand your knowledge on various HVAC topics (electrical, refrigeration, energy recovery, PLC's, etc.) to improve your ability to diagnose multi-disciplinary issues working through field technicians. Continuous development programs are provided by KCC to improve your understanding of these topics. Occasionally, traveling to jobsites to determine root cause and solutions may be required or for customer support. Because of that, this role requires occasional travel up to 25%, limited to no longer than 5 days and 4 nights, Monday-Friday. This role is a great fit for engineers looking to expand their technical knowledge and develop hands-on skills, with a high potential for career growth at a growing company. Benefits: * Employee Stock Ownership Plan (ESOP) * 9 paid holidays * Yearly bonuses * Health, dental, & vision insurance * 401k company match * Monthly accrued vacation * Paid sick time * Employee assistance programs Essential Functions or Responsibilities: * Answer incoming customer inquiries related to HVAC equipment and systems. * Participate in conference calls with customers when complicated issues and resolutions arise. * Assist senior engineers with field applied solutions that require multiple disciplines (controls, electrical, refrigeration). * Apply root cause methods to determine issues and solutions for field issues. * Coordinate with the validation lab to test solutions, as necessary. * Generate Bill of Materials (BOMs) from existing parts for common field modifications or conversions using Solidworks and existing supplemental resources. * Design new parts using Solidworks and perform validation testing for field support efforts. * Lead small field support efforts to solve mechanical design issues. * Create instructions or drawings for field modifications/conversions using Solidworks. * Participate in continuous education activities (classes, reading manuals, e-learning, etc.) to expand your knowledge and understanding of HVAC systems. Qualifications/Skills: * Requirements: * Must be able to meet safety/physical requirements. * Valid drivers license and able to be put on company insurance for rental vehicles. * Technical degree, certification, or higher-level education relating to engineering, CAD, or mechanical design. * Some experience with Computer Aided Design (CAD) software. * Excellent communication and interpersonal skills. * Occasional travel, up to a maximum of 25% of the time, M-F only. * Experience using computers and Microsoft Office Suite (Excel, Outlook, Word, etc.). * Prefer: * Previous customer service, technical support, or customer interaction experience preferred. * Sheet metal and cabinet design. * HVAC or manufacturing experience. * We are looking to find or build a candidate that has significant design experience related to manufactured products. Safety/Physical requirements: * Ability to lift 50 lbs. * Fluent in English. * Requires bending, stooping, and standing. * Follow established safety policies including, but not limited to, mobile equipment, PPE, emergency response, HAZCOM, first-aid response, etc. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warning. KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER For any questions you can contact: Terra Beaver - Talent Specialist - ****************** - ************ Laura Zoghbi - Talent Specialist - ****************** - ************

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different , play different . As a senior member of the IT support team, you'll be the go-to expert for resolving complex technical issues and driving improvements in service delivery. Your role combines hands-on troubleshooting, team leadership, and proactive process enhancement. What you'll do as a Senior IT Support Specialist: Act as the highest escalation point for complex end-user issues across hardware, software, and enterprise applications. Act as the final escalation point for challenging issues involving hardware, software, and enterprise applications. Lead initiatives to streamline service desk operations and boost user satisfaction. Guide and mentor junior support staff, helping them grow their technical and customer service skills. Diagnose, repair, upgrade, and distribute IT equipment including computers, printers, mobile devices, and peripherals. Collaborate with engineers to support office and shop floor applications tailored to business needs. Deliver training sessions to help employees use IT tools effectively. Prioritize tasks, manage your own schedule, and escalate issues when needed. Apply industry-standard procedures and explore new solutions to improve problem-solving. Liaise with external vendors to arrange support and service delivery. Use your experience and judgement to plan and complete complex tasks within deadlines. Maintain accurate records of IT assets, including inventory, storage, shipping, and upkeep. Move IT equipment between locations as required by staff. Take on additional duties as needed to support the team and business. We're looking for a Senior IT Support Specialist with: Bachelor's degree in information technology or related field or equivalent experience 10 to 15 years of experience in IT support, networking, and system administration. Strong knowledge of Microsoft technologies, networking protocols, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Experienced with enterprise tools, cloud environments and platforms, virtualization (VMware, Hyper-V), and networking (TCP/IP, LAN/WAN, routers, switches, firewalls). Skilled in managing hardware like scanners, Zebra printers, time clocks, and data collection devices. Proficient in software deployment, remote support, security, cloud storage, backups, and performance tuning. Familiar with Active Directory, scripting (PowerShell/JavaScript), and label printing tools. Strong support for Windows, Mac, Office 365, Adobe Creative Cloud, and various end-user devices. Works well independently and in global teams. Fast learner, adaptable, and calm under pressure. Excellent communication and customer service. Creative problem-solver with a positive attitude. Holds A+ and Network+; Security+ is a plus. Manufacturing experience is beneficial. Comfortable using ticketing systems and providing on-call support. Physical requirements and working conditions: Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to: Move throughout the entire facility to attend to various issues Work effectively in teams across functional groups with strong communication skills and the ability to lead Able to lift equipment up to 40 lbs. Perform sedentary work on various computer systems This Senior IT Support Specialist position is located on-site Benefits You Can Expect from Cartamundi: Great pay Bonuses, including referral 401(k) with dollar-for-dollar company match up to 6% Health, dental, and vision insurance starting day one HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account) Company paid Life insurance amount of 1x your annual salary Company paid Short-Term and Long-Term Disability Paid time off Paid holidays Tuition reimbursement Monthly engagement activities and giveaways Employee discounts on daycare, gym memberships, travel, and much more! Apply today and discover the magic of making a difference at Cartamundi! Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify. Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available. About Cartamundi: At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people - across cultures and generations - and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle , HRO , Bee , Copag , Shuffle and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly , Uno , Magic: The Gathering , Guess Who , Pokémon , Trivial Pursuit every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.

Job Description Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management. Powered by JazzHR na0oQG3NIr

Essential Duties & Responsibilities The IT Technician must be proficient in the following areas: PC and User Support * Configure, deploy, maintain, and troubleshoot societal desktops, laptops, ruggedized field devices, tablets, thin clients, aboard peripherals (printers, scanners, label printers, time clocks, etc.). * Perform diagnostics and repairs on hardware and software issues to minimize downtime. * Provide in-person and remote technical support to field, plant, ST reorganized personnel. Server Administration * Assist with administration, monitoring, backup, patching, and troubleshooting of Windows Server environments. * Support Active Directory, DNS, DHCP, file permissions, and group policy management. Networking and Connectivity * Diagnose and resolve LAN/WAN connectivity issues, including fiber, wireless point-to-point links, and industrial network infrastructure used in groundwater mining environments. * Assist with installation and maintenance of routers, switches, firewalls, access points, cabling, and network cabinets. * Support underground communication systems (e.g., leaky feeder, mine phone, Wi-Fi mesh, tracking systems) when applicable. Software/Application Support * Support Microsoft 365 and other business-critical software, including ERP, safety/compliance systems, talent tracking, dispatch, and timekeeping systems. * Utilize remote management tools and helpdesk ticketing systems to track, escalate, and resolve support requests. Helpdesk and Documentation * Receive, log, prioritize, and resolve helpdesk tickets. * Escalate advanced issues when required and provide clear communication on resolution timelines. * Document troubleshooting steps, fixes, configurations, and preventative recommendations. Field Support & Safety * Provide onsite IT support at mining locations when remote resolution is not possible. * Follow MSHA, OSHA, and company safety standards while working at mines, preparation plants, and contractor sites. * Assist with IT-related compliance requirements for audits, inspections, and certifications. Other Duties * Perform other IT-related tasks and special projects as assigned by the IT Manager. Competencies * Strong customer-service mindset with the ability to support users under time-sensitive production conditions. * Self-directed with a high level of accountability for issue ownership and follow-through. * Ability to work in a fast-paced, multi-site, industrial environment with shifting priorities. * Strong problem-solving skills with the ability to diagnose issues under pressure. * Excellent written and verbal communication skills. * Team-oriented with the ability to collaborate across IT, Operations, Maintenance, Safety, and HR departments. * Commitment to safety and risk awareness while working in field locations. Qualifications and Experience * 3-5 years of IT support experience, preferably in an industrial, manufacturing, or mining environment. * Experience with hardware diagnostics and repair. * Working knowledge of Microsoft Windows desktop and server operating systems. * Experience with Active Directory, group policy, and user administration. * Experience with remote access tools, ticketing systems, and endpoint management. * Hands-on experience with network hardware including switches, routers, firewalls, wireless systems, and cabling. Preferred Certifications (Not Required but Highly Valued) * CompTIA A+, Network+, or Security+ * Cisco (CCNA or equivalent) * Microsoft (MCP, MCSA, or equivalent) * Experience with ruggedized IT equipment for industrial use Physical Demands * Lift and carry up to 50 lbs. of equipment (servers, UPS units, network gear). * Bend, climb, crawl, and work in semi-confined or elevated areas such as network closets, preparation plant control rooms, and mining infrastructure areas. * Manual dexterity for cabling, wiring, and precise equipment setup in confined spaces. * Ability to work while wearing required PPE (e.g., hard hat, safety glasses, respirator, reflective clothing). Travel Requirements * Ability to travel regularly to company locations across Kentucky (KY), West Virginia (WV), and Indiana (IN). * Travel may include underground or surface mine visits and preparation plant environments. * Overnight travel may be required depending on project length or troubleshooting needs. * Must possess and maintain a valid U.S. driver's license and meet company driving standards. Work Environment * Mix of office, shop, plant, and mine environments. * Exposure to noise, dust, and temperature variations when working at field locations. Must follow all company safety rules and site-specific requirements.

Mann Lake Bee & Ag is a leading manufacturing company with operations across multiple states, committed to maintaining the highest standards of safety and employee satisfaction. We are dedicated to fostering a safe, healthy, and productive work environment. We are seeking a versatile and dedicated professional to join our Information Technology team as a IT Support Specialist at our Hackensack, MN location. JOB POSITION - IT Support Specialist Clarkson, KY Hourly: $20 - $23 Schedule: Monday - Friday 8am - 4:30pm POSITION DESCRIPTION The IT Support Specialist is responsible for installing and maintaining technical systems and troubleshooting common issues related to Internet connectivity, hardware and software, operating systems, and data security management. This role will handle helpdesk tickets that come in via email or phone calls daily and work on projects assigned by the IT Manager. Essential Duties Include Provide frontline support for end-user hardware, software, and connectivity issues, including Windows 11 systems for all MannLake locations. Collaborate with team members on tickets, projects, and tasks. Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive. Support and maintain access and performance for virtual servers, including basic provisioning and monitoring. Assist in configuring, maintaining, and troubleshooting network infrastructure components such as switches, routers, wireless access points, and firewalls. Deploy and support Windows 11 workstations, ensuring compliance with company security and software standards. Ensure all employee onboarding and offboarding tasks are completed on time. Set up common user configurations for NetSuite and other MannLake applications as needed. Monitor and escalate network or server performance issues to IT Manager Document processes, common solutions, and contribute to the IT knowledge base. Effectively communicate updates on high-priority projects and tasks to the IT Manager. Some travel might be required & after hours as needed Education, Experience & Skills 2 year degree or technical school certification in relevant coursework , or progressive computer experience with equivalent knowledge and skills required. 5+ years in a technical field with computer industry experience. Experience in project planning a plus. Strong written and oral communication skills. Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgement. Physical requirements Ability to operate a keyboard and telephone. Mobility within the work facility. Prolonged periods of standing, bending, reaching and kneeling is required. Ability to lift up to 50 pounds. Benefits Medical, Dental, Vision and many other voluntary benefits HSA (health saving account) with company contribution Company paid Life & Long-term disability insurance 401k with company match Paid time off & Paid holidays NOTE: Mann Lake LTD is an equal opportunity employer and does not engage in employment discrimination based on race, color, age, sex, religion, disability, ethnicity, national origin, marital status, protected veteran status or any other legally protected classification or status

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed. Job Requirements: * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: * Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. * Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. * Become main contact for Printer issues. * Back up IT manager in shut off of all IT systems for terminations. * Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. * Respond to requests for technical assistance via phone, email, or in-person visits. * Forward more complex problems that require higher-level support to the IT Manager. * Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. * Keep detailed records of all support requests, actions taken, and resolutions. * Perform tasks like password resets, unlocking accounts, and verifying user identities. * Help users who are unfamiliar with technology and may require training or step-by-step guidance. * Assist IT Manager in Project Management Support. * Create duplicity in IT tasks so that you can cover essential tasks in the IT Manager's absence (ie. Back up servers, etc.). Qualifications: * 2+ years of prior experience in a help desk role is preferred. * A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. * A good understanding of computer systems, operating systems, and common hardware and software. * Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. * A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. * Strong analytical skills to diagnose and resolve technical problems effectively. * Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: * Work in a climate-controlled environment with exposure to moderate industrial noise levels. * This position operates in an office environment daily, involving prolonged periods of sitting and computer use. * May occasionally be required to lift or move up to 50 pounds. * The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. * Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. * Ability to stand, walk and move around the shop floor for extended periods. * Must be able to bend, squat, twist body depending on the needs of office or facility set up. * Must be able to lift above head, to side, and extend arms. * Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: * Supervisor - Reports to VP of Operations * Direct Reports - None * Peer Relationships - IT Manager, who will also mentor this role. * On-going working relationships with: * IT Manager * Human Resources * Maintenance * Mechanical Engineers and Manufacturing Engineers * Service relationship for all employees