Technical support engineer jobs in Knoxville, TN - 298 jobs

Location: Knoxville, TN Job Type: Full-Time Industry: MIT Services About the Role Are you passionate about solving technical problems and helping people? Join our team as a Technical Support Analyst I, where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment. What You'll Do Respond to user inquiries via phone, email, and ticketing systems Diagnose and resolve hardware, software, and network issues Provide clear, step-by-step technical guidance to users Escalate complex issues to senior support or specialized teams Document support interactions and resolutions Assist with software installations, updates, and configurations Deliver remote support and maintain high levels of professionalism Collaborate with IT teams to resolve recurring issues What You Bring Education & Certifications Associate's degree in Computer Science, Information Technology, or a related field Certifications (preferred but not required): CompTIA A+ CompTIA Network+ CompTIA Security+ MS-900 Microsoft 365 Fundamentals Experience & Technical Skills 0-2 years in a technical support or help desk role Basic understanding of networking, operating systems (Windows/mac OS), and common software applications Familiarity with ticketing systems and remote support tools Soft Skills Strong communication and interpersonal skills Analytical thinking and problem-solving ability Patience and customer service orientation Preferred Qualifications Exposure to ITIL practices or certification Experience with cloud platforms (e.g., Microsoft 365) Experience in IT ticketing systems Ability to work in a fast-paced, team-oriented environment Multilingual skills for diverse support environments Why Join Us? We're a technology service provider committed to delivering exceptional support and innovation. As a Technical Support Analyst I, you'll be part of a collaborative team that values growth, learning, and customer satisfaction. You'll gain hands-on experience, receive mentorship, and have opportunities to advance your career. Career Path Opportunities Technical Support Analyst II - Handle more complex issues and specialize in systems Senior Technical Support Analyst - Contribute to product development and advanced troubleshooting Ready to Apply? If you're eager to start or grow your career in IT support, we'd love to hear from you. Apply today and become part of a team that's making technology work better for everyone.

Job Description DUTIES/RESPONSIBILITIES: Directs the design and implementation of all technology in-dealership sales training. Stays abreast of outside training opportunities for dealership personnel and arranges for training as needed. Confers with managers and supervisors to determine training needs. Works closely with managers at all facilities to schedule training sessions. Formulates training policies, programs, and schedules based on knowledge of identified training needs or changes in products, procedures, or services. Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials. Conducts new sales employee orientations, safety seminars, and other training required by local, state, or federal regulations. Maintains training records and documents certain training as required by local, state, or federal regulations. Trains supervisory personnel in effective techniques for technology on-the-job training and performance evaluation. Coordinates established training courses with technical and professional courses offered by area Lexus representatives. Stays abreast of new developments, methods, and techniques in the training field. Maintains professional appearance and reliable attendance on scheduled work days. QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.: Associates degree or comparable work experience. Must acquire Lexus training certifications as applicable new models and modifications occur. Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Voluntary Accidental Insurance Voluntary Critical Insurance 401k retirement Paid Holidays for eligible associates Paid vacations for eligible associates Employee discounts Sick Leave for eligible associates Drug Free workplace EEO We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $85,600.00 - $141,200.00 Target Openings 2 What Is the Opportunity? This role is eligible for a sign on bonus up to $20,000. Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members. What Will You Do? * Independently manage a caseload of Construction Liability claims. * Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations. * Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability. * Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements. * Coordinate with internal teams, legal counsel, etc. * Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development. What Will Our Ideal Candidate Have? * Bachelor's Degree. * Five years of experience in insurance claims, preferably Construction Liability. * Experience with claims management and software systems. * Strong understanding of insurance principles, terminology with the ability to understand and articulate policies. * Strong analytical and problem-solving skills. * Proven ability to handle complex claims and negotiate settlements. * Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.\ What is a Must Have? * High School Diploma or GED. * 2 years of liability claim handling experience and/or comparable litigation claim experience. * In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

* The Enterprise Supervisor is responsible for supervising the Enterprise Support team that handles frontline technical issues, service changes, billing issues, project coordination and support engineering for Momentum Enterprise customers. * Supervise and lead all Momentum Enterprise Support Technicians and Engineering personnel, schedule adherence and activity. * Daily interaction with external customers as well as employees/workgroups at all levels within the Momentum organization. This position will be 100% in office and based out of our Knoxville, TN office and will work a shift of 11 AM - 8 PM EST. GENERAL DUTIES AND RESPONSIBILITIES: * Responsible for the effective and efficient daily supervision of all Momentum Enterprise Support and Support Engineering activities in the provision of quality internal and external customer interactions. * Leads, coaches, and directly supervise all Enterprise Support and Engineering personnel toward meeting Enterprise Support strategies, goals, and objectives. * Supervise Workforce for Momentum Enterprise Support Technicians and Support Engineering. * Actively monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure accomplishment of revenue goals and performance targets. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assist Management in coaching and development of Enterprise Support personnel in performing effective and efficient support tasks and interactions. * Create a customer-centric work environment that generates team spirit and employee satisfaction in accomplishing company goals and objectives. * Meet or exceed all internal and external customer satisfaction and service level goals as well as Momentum productivity objectives. * Identification and recommendation of process improvement initiatives. * Monitors productivity of Enterprise Support and Engineering personnel and generates reports to reduce/eliminate future escalations and maintain appropriate metrics. * Ensure the delivery of effective training, coaching and development of all Enterprise Support personnel. * Provides relied upon input and documentation to Director and Managers regarding employee performance, attendance adherence, and training needs. * Assist the Director of Enterprise Support in the timely execution of all Enterprise Support projects and operating initiatives. * Determines work procedures, prepares work schedules and expedites workflow. * Provides communication and follow up to ensure representatives are fully informed of all new information related to escalations, products, procedures, customer needs and company related issues, changes, or actions. * Manages payroll and PTO requests made by all Momentum Enterprise Support and Support Engineering. * Manages all support platforms on-call schedule and weekly on call email communication. * Responsible for ticket escalation intake and follow up to internal and external workgroups to ensure proper and timely communication on escalated tickets and issues. * Manage intake of emails to the Leadership email distro to include but not limited to following up and managing communication from start to finish. ADDITIONAL DUTIES AND RESPONSIBILITIES * Serve as after-hours point of escalation for workforce needs in the Enterprise Support on-call rotation. * Project supervision and other duties as assigned. MINIMUM REQUIREMENTS * High school graduate. * Minimum 1 year of Technical Support experience supporting Retail customers and products. * Minimum 1 year of experience overseeing call center applications and reporting. * Demonstrates leadership skills such as: self-management, expert in multitasking, willingness to handle customer escalations, providing direction to peers, communication with upper management, volunteering for special projects and advanced tasks, reliability, and dependability. * Demonstrates expert knowledge of exceptional customer service skills. * Demonstrates exceptional knowledge of Technical Support operations and practices. * Proficiency in Microsoft Office Suite and technical Help Desk applications. * Current performance standards are met or exceeded. * Demonstrates exceptional verbal and written communication skills. * Working knowledge of call center technical support best practices. PREFERRED REQUIREMENTS: * One or more years of experience using Salesforce. * Two or more years of experience using MS Teams and WebEx Contact Center and Reporting. * Two or more years of supervisory experience in a call center environment. * Two or four-year degree from an accredited college in a relevant field of study, i.e., supervisor role, business, technical. JOB CONDITIONS: The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: * Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. * Occasionally required to stand; walk or climb stairs. * Occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. * Must be able to speak clearly. * Occasional overtime will be required in this role * Occasional travel (5%) will be required for ongoing management training and department meetings.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Corporate Office - Knoxville, TN Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home decor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Our culture is Passionate, Committed, Entrepreneurial, Caring, Driven, Confident and Trusting. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. Position Overview The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Customer Insights Specialist (Non - LO - No Consumer Contact) JOB STATUS: Full Time/Salary DEPARTMENT: Business Analytics REPORTS TO: Senior Manager, Business Analytics TRAVEL REQUIRED: As Needed WORK SCHEDULE: Hybrid- 3 days in the office/ 2 days remote. JOB SUMMARY The Customer Insights Specialist supports building a unified, actionable view of our customers across channels and business departments. The role encompasses Voice of Customer (VoC) program execution, customer behavior and interaction analytics, and coordination of technology solutions to turn data into measurable improvements across the customer journey. This position reports to the Senior Manager, Business Analytics and partners closely with department managers to drive closed-loop action and measurable customer experience (CX) outcomes. JOB FUNCTIONS Customer Interaction Analysis Analyzes customer journeys, pain points, and opportunities using data from various systems Coordinates with Business Analytics on building dashboards for trend monitoring and insights, both ad-hoc and recurring Partners with business groups to validate improvements and capture impacts Identifies experience gaps across customer groups and provides recommendations Maintains a prioritized backlog aligned to the customer support 360 strategic initiative Partners with data engineering and analytics on data quality, definitions, and privacy / opt-outs Voice of the Customer Program Operations Defines and reports KPI frameworks (e.g., CSAT, NPS, CES, FCR, sentiment) on a regular cadence and provides readouts to leadership Creates and updates VOC listening posts across customer touchpoints including surveys, voice, and digital feedback Analyzes and translates feedback into actions for business groups Facilitates communications, updates, and reports to internal stakeholders Verint Solutions Coordination Supports Verint and internal teams on design, configuration, and road mapping Manages small proof-of-concepts, documents setup requirements, validation, success measures, and assists with communication and change management Enables adoption through coordination with training teams for end users and leaders Other duties as assigned This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned. QUALIFICATIONS: High School diploma or equivalent, college preferred. 1-2 years of related experience in customer experience, VoC/insights, or service analytics (financial services experience a plus). Strong computer skills; proficiency with Microsoft Office Suite and Power BI; working SQL knowledge preferred. Excellent written and verbal communication skills across phone, Teams, Zoom, email, and in-person. Ability to manage multiple priorities with strong attention to detail and organization. Strong interpersonal skills; able to work across teams and with external partners and vendors (including platform providers such as Verint). Demonstrated ability to convert insights into operational change and measurable outcomes. Ability to work in a team environment. PHYSICAL DEMANDS: Must be able to remain in a stationary position 75% of the time. Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. Will be communicating 90% of the time over Microsoft Teams, Zoom or phone. Must be able to exchange accurate information at all times. Must be able to identify and assess account status and determine appropriate process. Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment. BENEFITS: Medical and Dental Plan with Prescription Coverage and Vision. Competitive benefits including 401(K) includes 100% company match of the first 4%. Paid time off days (PTO), maternity/paternity leave, and holidays. Community involvement including Volunteer Paid Time Off (VTO). Tuition Assistance for your first degree Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. Collaborative and energetic work environment. Professional development and promotional opportunities. Competitive bonus programs. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Privacy Policy Business Unit - Vanderbilt Mortgage

Job DescriptionTechnical Support TechnicianThis position provides preparation, imaging, configuration, and installation of software. Provide basic evaluation of computer functionality and be responsible for imaging of computers to load pre-configured operating systems and verification of correct hardware function (Windows and Mac). Imaging new machines as well as reimaging older machines to be reused. Qualifications:• Strong technical aptitude and laptop /PC troubleshooting skills. • Fix issues with laptops that are being imaged. • Ability to follow procedural steps. • Attention to detail. • Works well with other team members. • Deadline and detail oriented. • Willingness to learn. Experience:• Microsoft Office: 1 year (Preferred)• Windows: 1 year (Preferred)• Mac: Basic understanding (will have the opportunity to learn more while in position. • Software troubleshooting: 1 year (Preferred)

If you like hands-on work, high-tech systems, and being at the heart of complex operations, this role was built for you. As an Operations Tech Specialist at Centrus Energy, you'll help bring advanced manufacturing and plant systems to life-from installation and startup to daily operation and performance testing. You'll work side-by-side with engineering, construction, and operations teams to ensure equipment runs safely, efficiently, and on schedule while supporting a mission that directly impacts the future of clean energy. What You Will Do? You'll operate, monitor, and maintain production and support equipment to meet manufacturing and operational goals. This includes supporting equipment turnover from construction, assisting with startup and functional testing, adjusting systems manually and through computer controls, responding to alarms, and documenting operational activities. You'll perform inspections, support procedure development, assist with select maintenance activities, and help ensure all operations meet safety, quality, security, and regulatory requirements-all while keeping systems running reliably across normal, off-normal, and emergency conditions. We'd Love to Hear from People With: * An Associate of Science in Engineering or Physical Sciences, OR completion of the U.S. Naval Nuclear Propulsion Program, OR equivalent technical experience with a high school diploma/GED. * 3 or more years of plant operator experience within the last eight years in: * Chemical, nuclear, or power-generation industries * Critical infrastructure operations * Or similar technical military experience * The capability to work in required PPE (respirators, anti-Cs, electrical gear, etc.). * The ability to obtain and maintain a Q-level security clearance A Successful Candidate Brings: * Hands-on experience with equipment startup, system testing, and operational troubleshooting * Comfort responding to alarms and operating under structured safety and emergency procedures * A disciplined, safety-first mindset in radiological, chemical, and industrial environments * Already maintains a Q-level security clearance In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. This position will require a pre-employment background check and a pre-employment drug test. Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required. Centrus Energy Corp. is an Equal Opportunity Employer.

_ASRC Industrial, ("AIS"), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ********************************************* **About RSI** RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. **Position Summary** RSI is currently recruiting for a talented and experienced Waste Technical Support Specialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical Support Specialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical Support Specialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF). **Primary Responsibilities** + Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization. + Performing field visits to hazardous and radiological waste sites. + Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R). + Developing sampling and analysis plans to collect the required data. + Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream. + Preparing regulatory work plans and waste handling plans under the CERCLA process. + Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination. + Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects. + Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders. + Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications. + Prepares waste management plans for new facilities or projects. + Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements. + Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings + Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials. **Job Knowledge/Qualifications** + Technical knowledge of radiological and chemical characterization practices. + Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations. + Technical knowledge of TSDRF waste acceptance criteria + Knowledge of environmental regulations and DOE Orders. + Able to complete 40 hour HAZWOPER training + Proven ability to work with a multidisciplinary team + Effective written and verbal communication skills + Knowledge of the CERCLA cleanup process + Self-motivated, requires limited direction **Required Education and Experience** + Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred) + Prior experience in waste management operations + Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required **Clearance and Health Regiments** + Criminal Background Check + Pre-placement Drug Screening + Ability to obtain a Q Clearance **EEO Statement** ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ******************************************** About RSI RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability. RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options. Position Summary RSI is currently recruiting for a talented and experienced Waste Technical Support Specialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical Support Specialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical Support Specialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF). Primary Responsibilities Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization. Performing field visits to hazardous and radiological waste sites. Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R). Developing sampling and analysis plans to collect the required data. Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream. Preparing regulatory work plans and waste handling plans under the CERCLA process. Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination. Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects. Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders. Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications. Prepares waste management plans for new facilities or projects. Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements. Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials. Job Knowledge/Qualifications Technical knowledge of radiological and chemical characterization practices. Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations. Technical knowledge of TSDRF waste acceptance criteria Knowledge of environmental regulations and DOE Orders. Able to complete 40 hour HAZWOPER training Proven ability to work with a multidisciplinary team Effective written and verbal communication skills Knowledge of the CERCLA cleanup process Self-motivated, requires limited direction Required Education and Experience Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred) Prior experience in waste management operations Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required Clearance and Health Regiments Criminal Background Check Pre-placement Drug Screening Ability to obtain a Q Clearance EEO Statement ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

If you like hands-on work, high-tech systems, and being at the heart of complex operations, this role was built for you. As an Operations Tech Specialist at Centrus Energy, you'll help bring advanced manufacturing and plant systems to life-from installation and startup to daily operation and performance testing. You'll work side-by-side with engineering, construction, and operations teams to ensure equipment runs safely, efficiently, and on schedule while supporting a mission that directly impacts the future of clean energy. What You Will Do? You'll operate, monitor, and maintain production and support equipment to meet manufacturing and operational goals. This includes supporting equipment turnover from construction, assisting with startup and functional testing, adjusting systems manually and through computer controls, responding to alarms, and documenting operational activities. You'll perform inspections, support procedure development, assist with select maintenance activities, and help ensure all operations meet safety, quality, security, and regulatory requirements-all while keeping systems running reliably across normal, off-normal, and emergency conditions. We'd Love to Hear from People With: An Associate of Science in Engineering or Physical Sciences, OR completion of the U.S. Naval Nuclear Propulsion Program, OR equivalent technical experience with a high school diploma/GED. 3 or more years of plant operator experience within the last eight years in: Chemical, nuclear, or power-generation industries Critical infrastructure operations Or similar technical military experience The capability to work in required PPE (respirators, anti-Cs, electrical gear, etc.). The ability to obtain and maintain a Q-level security clearance A Successful Candidate Brings: Hands-on experience with equipment startup, system testing, and operational troubleshooting Comfort responding to alarms and operating under structured safety and emergency procedures A disciplined, safety-first mindset in radiological, chemical, and industrial environments Already maintains a Q-level security clearance In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. This position will require a pre -employment background check and a pre-employment drug test. Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required. Centrus Energy Corp. is an Equal Opportunity Employer.

Full-time Description ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff. KEY RESPONSIBILITIES: Respond to help desk tickets and provide technical support for hardware, software, and network issues. Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices. Assist with user account setup, password resets, and access permissions. Install, configure, and update software applications and operating systems. Document support activities and resolutions in the ticketing system. Escalate complex issues to Tier II or Tier III support as needed. Maintain inventory of IT equipment and assist with asset tracking. Support onboarding and offboarding processes for employees. Provide basic training and guidance to users on IT systems and tools. Ensure compliance with IT policies and data security protocols. REQUIREMENTS: Associate's degree in Information Technology or related field preferred. 1+ year of experience in IT support or help desk role. Basic understanding of Windows OS, Microsoft Office, and common IT systems. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Willingness to learn and adapt to new technologies. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS: Help foster a positive workplace environment that encourages accountability, collaboration and transparency. Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner. Aligning job responsibilities and projects with the company's goal and mission. Pro-active measures in daily work that anticipates problems and develops solutions. Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance. Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

The Specialist Technician for Installing Showers is key member of our team responsible for the quality and efficient installation of residential and commercial flat glass and related glass products such as windows, storefronts, mirrors, display cases, shower doors, etc. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees. Ideally you have prior experience in the flat glass industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. Specific Responsibilities: Install glass, mirrors, door and window hardware in replacement and new installations Insure the efficient use of materials and maintain adequate stock of vehicle Sell flat glass products and services to customers Conduct accurate field measuring Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Execute Service with Advanced Training (SWAT) Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the flat glass industry installing showers is a plus Ability to measure accurately and use tape measures and levels Physical ability to lift heavy objects such as shower panels and door Physical ability to lift heavy objects such as shower panels and doors Proficiency to navigate tablet-based technology Excellent communication skills Professional appearance and personality Benefits: Paid Holidays Company Vehicle Issued Referral Bonus Performance Bonus We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $16.00 - $18.00 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. + Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. + Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. + Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. + Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. + Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. + Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. + Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. + Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. + Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. + Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelor's degree + 5+ years' experience **Other Job Specific Skills** + Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. + Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. + Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. + Proficiency in supporting Apple devices and Microsoft-based environments. + Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. + Strong customer service and communication skills, with the ability to train and document processes for end-users. + Flexibility to support off-site meetings and executive staff as required. + Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. + Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), and Common peripherals and communication services. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $30.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs). The contractor will support a wide range of enterprise IT services and technologies, ensuring reliable and efficient IT operations for both on-site and remote users. This role is stationed at Oak Ridge, TN and requires full on-site. Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate. Respond to incidents and service requests according to assigned criticality and established SLAs. Operate and maintain an approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Support enterprise IT services and end-user technologies, including: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), and Common peripherals and communication services. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain a foundational knowledge in hardware, software, networking, and troubleshooting methodologies aligned with industry standards (CompTIA A+, ITIL v4 Foundations, HDI). Demonstrate proficiency in modern productivity and collaboration tools (Microsoft 365), basic data analysis tools (Power BI), and awareness of emerging technologies such as AI-driven tools and self-service platforms. Contribute to and maintain a knowledge base of common issues and solutions to promote user self-service and reduce call volume. Support trend and root cause analysis to identify opportunities for incident reduction and service improvement. Support the generation of operational metrics and reports to support performance monitoring and continuous improvement, including incident trends, recurring issues, service request volumes, and customer satisfaction data. Provide ad hoc reports as requested. Demonstrate flexibility to support evolving technology platforms, service delivery models, and organizational needs as directed. Support a shared on-call schedule as needed. Minimum Qualifications Education and experience: 0+ years experience with bachelor's degree; 1+ year experience with associate's degree; or 3+ years of relevant work experience with HS diploma/GED. Other Job Specific Skills Excellent communication and customer service skills. Foundational knowledge equivalent to CompTIA A+ or similar industry-recognized certifications. Familiarity with ITIL v4 Foundations or HDI standards for IT service management. Experience with enterprise IT environments, including Windows, mac OS, Microsoft 365, VPN, and VDI. Strong troubleshooting skills across hardware, software, and networking concepts. Ability to adapt to new technologies and evolving service delivery models.