Technical support engineer jobs in Kokomo, IN

**IDEAL CANDIDATE WILL RESIDE WITHIN 25 MILES OF ANDERSON, IN** The IT Support Specialist II is the second level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner and be part of an on-call rotation. ESSENTIAL DUTIES and RESPONSIBILITIES: Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time Experience with Windows 10 Pro in an enterprise environment Microsoft Office 365 account provisioning, de-provisioning, and maintenance Act as an escalation point for advanced help requests to Tier 3 EDUCATION: High School Diploma or GED required. 2+ years working with some of the technologies EXPERIENCE: Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills SUPERVISORY RESPONSIBILITIES: None OTHER REQUIREMENTS: Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation WORK ENVIRONMENT: This position is on-site. At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Helpdesk Analyst(785852) | W2 CONTRACT ROLE The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities: Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. Investigate and resolve duplicate patient records and bad merges in the immunization registry. Use data tools and matching algorithms to identify and correct data integrity issues. Escalate complex data issues to technical teams or data stewards as needed. Document all support interactions in the ticketing system and maintain accurate logs. Provide guidance to users on best practices for data entry and record management. Collaborate with IT and data quality teams to improve deduplication processes and system performance. Collaborate with internal and external teams and assist on improving Data Quality metrics. Assist in testing system updates and enhancements. Generate reports on data quality trends and help develop training materials. #Skills Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field Experience in a helpdesk, data quality, or healthcare IT support role Experience with deduplication tools, data matching, or record linkage techniques Familiarity with immunization information systems Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Knowledge of HL7 messaging and public health data standards Experience working with state or local public health departments Understanding of HIPAA and data privacy regulations

Job Title: Helpdesk Analyst Work Arrangements: Hybrid Interview: Webcam only The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities: • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. • Investigate and resolve duplicate patient records and bad merges in the immunization registry. • Use data tools and matching algorithms to identify and correct data integrity issues. • Escalate complex data issues to technical teams or data stewards as needed. • Document all support interactions in the ticketing system and maintain accurate logs. • Provide guidance to users on best practices for data entry and record management. • Collaborate with IT and data quality teams to improve deduplication processes and system performance. • Collaborate with internal and external teams and assist on improving Data Quality metrics. • Assist in testing system updates and enhancements. • Generate reports on data quality trends and help develop training materials. Skills: • Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field • Experience in a helpdesk, data quality, or healthcare IT support role • Experience with deduplication tools, data matching, or record linkage techniques • Familiarity with immunization information systems • Strong analytical and problem-solving skills • Excellent communication and customer service abilities • Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite • Knowledge of HL7 messaging and public health data standards • Experience working with state or local public health departments • Understanding of HIPAA and data privacy regulations

The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their responsibilities also include collecting, documenting, and analyzing detailed information from T2 customers regarding issues/questions on T2's solutions; then determining the appropriate resolution to customers' respective needs. As part of providing service to our customers, Product Support professionals are also responsible for delivery on various projects; including those related to A) customer communications, B) customer training, C) creation and editing of documented content for staff and customers. Essential Responsibilities: Provide responsive and high-quality support to our customers for all our products; Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis; Collaborate extensively with internal team members to resolve client issues; Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation. Qualifications: 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience; Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office); Experience and/or knowledge of the parking industry are a plus. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support. Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small. Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies

Required Skills: Must have 7+ years of experience in technical support or desktop support roles Must have strong experience with Windows OS administration (Windows 10/11) Must have familiarity with Office 365 suite (Exchange Online, Teams, SharePoint) Must have experience with Microsoft Entra ID (Azure AD) for identity management Must have a solid understanding of cloud services (user access, connectivity) Must have knowledge of endpoint security tools (antivirus, encryption, patching) Must have knowledge of networking including Cisco routers and switches is ideal Must have excellent troubleshooting and problem-solving skills Must have experience in leading teams and/or the ability to grow into a team leadership role at some point in the future Must have strong communication and customer service orientation Must have experience with Intune or other endpoint management tools Must have experience with PowerShell scripting for automation Must have experience with ticketing systems and change management workflows Must have an understanding of compliance/security frameworks (SOC 2, ISO 27001) Must be able to communicate technical concepts to non-technical people Must have the ability to work independently and prioritize tasks effectively Must be able to configure and deploy Windows-based laptops and desktops for new hires and existing staff Must be able to manage OS updates, patches, and endpoint security tools Must be able to troubleshoot hardware and software issues Must be able to provide Tier 1/Tier 2 support for employees via ticketing system, email, or chat Must be able to resolve issues related to Office 365 (Outlook, Teams, SharePoint, OneDrive) Must be able to support identity and access management through Microsoft Entra (Azure AD) Must be able to assist with user network connectivity to cloud-hosted applications and services Must be able to troubleshoot VPN, Wi-Fi, and network access issues Must be able to escalate complex cloud or infrastructure issues to senior engineers/vendors Must be able to create and manage user accounts in Entra ID (Azure AD) Must be able to handle password resets, MFA setup, and group membership changes Must be able to ensure compliance with security policies and least-privilege access Must have experience maintaining an IT knowledge base and standard operating procedures Must be able to document troubleshooting steps and resolutions for recurring issues Must be able to contribute to continuous improvement of IT support processes Must be able to collaborate with the Managed Service Provider (MSP) to refine processes over time Job/Project Description: This is a great opportunity for a strong Tier 3+ level IT Support professional to work with various business and technical teams within a highly collaborative systems team for a growing organization in the Indianapolis area. This role will focus on end user support with all levels of an enterprise organization including the C level. For anyone with a strong customer service mindset and technical knowledge and the desire to grow into potential leadership opportunities, this is a great opportunity. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Job Title: Legal Operations Support Pay Range: $22 - $24/hr Schedule: Monday - Friday, 9:30 AM - 6:30 PM About the Role This is an exceptional opportunity for an entry-level introduction to the legal industry-ideal for someone eager to grow within a fast-paced, professional environment. As a Legal Operations Support professional, you will develop the foundational skills to advance your career while making valuable contributions to a client-centric team. You will work closely with attorneys, paralegals, and administrative staff across multiple practice groups, providing essential operational, billing, and administrative support. We offer a "dress for your day" policy and a unique chance to learn directly from experienced leaders while honing your technical, organizational, and communication skills. Key Responsibilities Administrative Support: Manage high-volume email inboxes, coordinate complex Outlook calendars (meetings, deadlines, client appointments), and handle document preparation and filing. Financial Operations: Assist with invoicing, expense reporting, and billing reconciliation to ensure compliance with firm guidelines. Support A/P and A/R processes, including tracking and resolving discrepancies. Data Integrity: Perform accurate data entry and maintain records across multiple legal and financial systems. Collaboration: Act as a liaison between attorneys, paralegals, and staff to ensure seamless workflows and superior client satisfaction. Required Skills & Qualifications Professional Presence: Excellent written and verbal communication skills with a professional demeanor suitable for a legal environment. Technical Proficiency: Advanced skills in Microsoft Outlook (specifically calendar management) and proficiency in Word, Excel, and Teams. Financial Aptitude: Exposure to or experience with invoicing, expense reports, Accounts Payable, or Accounts Receivable. Attention to Detail: High accuracy in data entry, billing, and documentation is critical. Time Management: Proven ability to multitask and handle high-volume administrative work efficiently in a desk-based role. Preferred Qualifications Prior administrative, billing, or office support experience in a legal, financial, or professional services environment. Familiarity with document management or e-billing systems is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment. Responsibilities In this role, you will: Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolving technical issues in a timely manner and research incidents with the utmost attention to detail Prioritize tickets based on urgency and/or priority with the information given Solve a wide variety of technical problems at any given time Follow internal approval procedures Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings and interviews Provide instructions to end users, verbally and in writing Create, update, review and maintain documentation Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Qualifications Experience with Microsoft Active Directory and GPO's Familiarity with TCP/IP networking Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive, solution-oriented mindset with a proactive approach to problem-solving Able to prioritize multiple concurrent requests Exceptional attention to detail Completes thorough research and exhausts all possible resources when investigating an issue Willingness to learn and expand personal knowledge base as technology needs evolve Receptive to constructive feedback Required: Associate's degree in Information Technology or related field 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices) 5+ years of customer service experience, preferably in a related industry or office environment 3+ years experience supporting server environments Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations Preferred: Bachelor's degree in Information Technology or related field Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred Experience with a help desk ticketing system Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs. Location This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges 401(k) Plan - Includes a company matching program and profit-sharing contributions Discretionary Bonus Program - Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays - A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability - Fully paid by Milliman Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-ONSITE

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required Not ready to apply? Connect with us for general consideration.

IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE, the world's leading state-of-the-art testing facility. LOCATION: Onsite Westfield, IN HOURS: 6:00 AM - 3:00 PM RESPONSIBILITIES: * Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment. * Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution. * Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades. * Monitor and test system performance, preparing and delivering performance statistics and reports as needed. . * Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively. * Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives. * Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule QUALIFICATIONS: Required: * Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field. * 1-3 years of experience in IT support or related roles. * Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. . * Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users. * Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. * Superior customer service skills, demonstrating professionalism, patience, and responsiveness. * Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities. * Demonstrated technical knowledge supported by relevant certifications (or ability to obtain). Preferred Qualifications: * Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals. * Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting. * Prior experience working in a manufacturing environment and understanding of production concepts and principles. * Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials. BENEFITS: * Team Member Ownership/ESOP * Healthcare, vision, dental options * Long and short-term Disability insurance * Ten (10) paid holidays. * Two (2) IMMI Serves volunteer days per year. * Onsite Wellness Clinic * Generous Paid Time Off * 401k * Tuition Assistance

The Role: The Manager, Technical Support is a key leader in the Customer Operations organization, supporting the Sr. Director of Customer Operations in leading technical resolutions across iA's customer base. This role provides daily support to iA Tier 2 technicians by troubleshooting customer defects and mentoring the team to resolve automation problems efficiently. The Manager, Technical Support will implement process improvements that reduce resolution time and will partner with key stakeholders within iA. This role will be available to help resolve critical customer outages using technical knowledge and expertise. Managing team performance is essential, and this individual will work to increase customer satisfaction scores through timely communication and resolution of issues. What you'll do: Support development of standard procedures to accommodate iA's rapid growth through analyzing key performance indicators and making appropriate adjustments to improve overall customer satisfaction Direct and manages the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with customer installed automation technology. Oversee troubleshooting of complex, integrated hardware/software systems in automated pharmacy environments. Build a customer-first culture with an emphasis on responsiveness, quality, and empathy. Drive KPIs through coaching, mentoring and monitoring work on a daily, weekly and monthly basis. Work closely with the training team to help identify opportunities both internally and externally to help drive adoption of tools, systems and processes. Collaborate with customers and internal teams to improve the overall customer experience with iA's products through knowledge sharing and development of Tier 2 Technicians. Develop and maintain a solid understanding of all iA products, teams, how goals are set, the business strategy, and how work gets done, and work cross-functionally to achieve those goals Identify areas of opportunity for improvement across the Customer Operations team. Support iA's critical incident management procedures by leading critical response teams, assigning resources timely with the use of standard priorities, procedures and rapid notification systems. Ensure disciplined and consistent use of established methodologies, tools and techniques to resolve customer support cases, coordinate resources (internal and matrixed) to enable customers fulfillment operations. Collaborate with Product and Engineering to inform product improvements based on support data and customer feedback. Lead post-implementation reviews and contribute to root-cause analysis for complex product or service issues. Who you are: Bachelor's degree preferred; equivalent proven experience will be considered. 5+ years of customer technical support leadership in a highly technical B2B environment, ideally within healthcare, medical devices, or automation systems. Proven experience leading complex technical support organizations for software and automation products, including hardware and software troubleshooting. Experience with CRM platforms such as Salesforce and automated alerting tools such as PagerDuty. Experience with Windows operating systems and SQL Proficiency in Microsoft Office Suite Strong consultative and communication skills with the ability to influence both customers and internal stakeholders. Deep understanding of the needs of growing businesses and strong business acumen. Demonstrated ability to drive accountability and ownership of customer issue resolution within a team. Strong analytical skills with familiarity in support metrics and KPIs. Comfortable working in a fast-paced environment and adapting to evolving requirements. Able to work independently with strong self-direction. Motivated to learn new technologies and practices, with excellent research skills. Enjoys problem-solving and helping others. It would be great if you also have: Desired certifications: ITSM or ITTL; IT A+ ;Net+ certifications; Comp TIA Data+ certifications; Microsoft Azure Data Fundamentals (DP-900) Experience supporting on-premises, cloud, and hybrid solution Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. Compensation: The estimated base annual salary range for this position is $90,267 to $122,126, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. What are the perks? Generous time off policy that allows you to put your family first Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company Competitive benefits, salary, and talent development opportunities Commitment to professional development and working for a company where your voice is heard More about iA: iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com. Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. Our Products: Software Modular Hardware Sophisticated Counting and Collation Devices Our Core Values: Solutions Driven Customer Centric Championing Diversity Empowering Ownership Trust Daringly To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: VDI Support Specialist Location: Indianapolis, IN We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols. Responsibilities Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations. Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches. Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations. Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance. Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations. Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams. Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently. Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues. Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes. Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment. Qualifications Bachelor's degree in Information Technology, or a related field, or equivalent work experience. Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support. Strong knowledge of VDI technologies, virtual image management, and associated best practices. Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus. Excellent troubleshooting skills with a proactive approach to problem-solving. Ability to work independently and manage multiple projects simultaneously. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs). Key Responsibilities Hardware/Software Support * Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment. * Performs research and develops solutions for hardware and software issues. * Provides basic user training on company-provided IT equipment. * Carries out hardware asset life-cycle management, including maintaining records of physical assets. * Provides recommendations to leadership on individual device upgrades or break-fix replacements. * Performs preventative maintenance on all electronic devices and peripheral equipment. Incident Management * Responds to service requests regarding end-user computing devices as they arrive in the designated queue. * Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary. * Updates tickets and provides team members with regular progress updates. * Thoughtfully escalates issues to the appropriate teams. * Understands and adheres to established SLAs. Customer Service * Exhibits excellent verbal and written communication skills. * Ability to work effectively in a team environment. * Easily adjusts to changing priorities or projects. * Maintains a calm, professional tone when consulting with team members. * Delivers an awesome team member experience. Minimum Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Working experience supporting end-user computing devices * Working experience troubleshooting Windows 11 and Mac operating systems * Working experience troubleshooting mobile operating systems (iOS and Android) * Working experience working with a ticket management/service desk system * Working experience in an ITIL-based environment * Working experience as a participant in a change management process * Strong Microsoft Office support experience * Must exhibit excellent customer service skills * Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other) * Apple Certified Support Professional (ACSP) * Working experience in audio-visual collaboration technologies * Working experience with Service Now Preferred Experience: * Working experience with Active Directory * Working experience with Microsoft Endpoint Manager * Working experience with Exchange Admin Center * Working experience with home wireless to corporate network technologies Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients. The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed. Qualifications Required Skills: U.S. Citizenship Required Troubleshooting Skills Experience in managing end client networks Experience in system configuration Problem solving skills Working knowledge of networking concepts preferred Must have knowledge of Active Directory, DNS, WINS, DHCP Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices Must have good customer service and phone skills Must be able to work effectively individually and in a team environment Must have high attention to detail and must be very organized Ability to work some nights and weekends Must be a MCP A+ & Network+ Certifications are a plus Additional Information Essential Functions: Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution. Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases. Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems. Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure. Ability to work in a team environment and effectively communicate within the team. Provide on-call support on a rotating basis. Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client. Secondary Functions: Learn new SMB products and diagnostic tools and share knowledge with others. Provide feedback on product and/or process initiatives developed in other areas. Update Client Network Documentation. Perform other work related responsibilities and special projects as assigned. Job Requirements: High school diploma required. 2-4 years of relevant IT Help Desk Support experience. Must be a Microsoft Certified Professional. A+ certification a plus. Experience in system configuration. Working knowledge of technology architecture. Must have knowledge of Active Directory, DNS, WINS, DHCP. Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices. Working knowledge of networking concepts preferred. Strong analytical, problem solving and troubleshooting skills. Must have excellent phone etiquette and communication skills, both verbally and written. Ability to meet deadlines and work well under pressure. Documentation skills Ability to multitask, prioritize and work effectively individually and in a team environment. Eager to learn new technologies and concepts. Acute attention-to-detail. Must be self-motivated to bring issues to closure. Regular and reliable attendance is required. A background check and clean DMV report are required. Some travel may be required. U.S. Citizenship is required. Benefits: Bytecafe offers a competitive benefits package including Simple IRA, medical, dental/ortho and vision, paid time off, holiday pay per company policies. EOE

Job Description Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you're eager to grow your skills and be part of a supportive, people-first team, Bytecafe Consulting wants to meet you! We're looking for an IT Help Desk Technician to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid-sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients - and our Help Desk Technicians are at the heart of that mission. This is a full-time, onsite role in Indianapolis. Remote work isn't available, as your hands-on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required. What Makes Bytecafe DifferentWe grow together. Training, certification support, and cross-training help you expand your technical depth. We care about people. Our team is collaborative, respectful, and always ready to help each other succeed. We strive for WOW. Proactive communication, ownership, and going above and beyond is part of who we are. We recognize growth. Earn bonuses for certifications, process improvements, and knowledge sharing.What You'll Do Serve as the first point of contact for client technical issues - via phone, email, or remote tools (ConnectWise + ScreenConnect). Diagnose, troubleshoot, and resolve issues related to Windows 10/11, mac OS, Microsoft 365, printers, VPN/Wi-Fi, and basic networking (DNS, DHCP, VLANs). Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices. Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics). Log, manage, and resolve tickets with timely, professional communication and documented next steps. Maintain detailed, organized documentation in IT Glue and escalate cleanly when needed. Participate in the shared after-hours on-call rotation. What We're Looking For High school diploma (or equivalent) required. 2-4 years of IT Help Desk or technical support experience (MSP experience preferred). Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune. Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi-Fi); familiarity with Unifi or SonicWall is a plus. Excellent communication and documentation habits. Valid driver's license, reliable transportation, and ability to lift up to 40 lbs. Bonus points if you have: MD-102, CompTIA A+/Network+, or AZ-900 certifications Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall PowerShell for quick diagnostics or reporting Previous multi-tenant MSP help desk experience Perks & Benefits Competitive pay Extra rewards for certifications, process improvements, and training completion Company-sponsored training and certifications Career growth opportunities - advance to Field Technician or Systems Engineer roles SIMPLE IRA with company match Medical, dental, vision, and life insurance Paid time off and holidays Professional development assistance Schedule: Full-time, 8-hour shift, onsite in Indianapolis, IN Ready to start your journey with Bytecafe? Send us your resume today. Please, no phone calls. Bytecafe Consulting is an Equal Opportunity Employer. Powered by JazzHR bWwfaIKGmB

Job Description Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies. What makes us cool: Fun team that is focused on everyone's success Laid back atmosphere free of internal politics Constantly learning new tech on the job We offer a 401K, health benefits, competitive pay and vacation The Position: This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work! Need to Have: Focus and ability to avoid distractions Persistence in problem solving Humility to be able to ask for necessary help and support Commitment to a high level of quality work Ownership of assigned tasks Being able to adapt quickly Punctuality and a clean business appearance Desire to help others Ability to learn quickly Time management skills Ability to develop relationships with clients and internal staff Follow process and identify possible improvements Exemplary written and verbal communication skills What we will do for you: Provide a work environment that is truly fun to be in Give you an opportunity to work on the latest cutting-edge tech Give you a path for promotion Teach you about: Servers Networking Firewalls (Fortinet | Fortigate) Hyper-V Microsoft 365 Azure Exchange Active Directory Cybersecurity Requirements: Bachelor's degree preferred; associate degree required Reliable vehicle Pass a drug test and background check Occasionally work evenings and weekends (IT never stops) HR Stuff: Full medical benefits (1st Day) Annual Bonus 18 days of PTO 401K with 4% match Full-time Salary 40-45k In office position at Greenwood office Company's website: **************************** Powered by JazzHR 8UDStCEbmU

PRIMARY PURPOSE: The primary focus will be assisting the assigned Leasing Region by focusing on the day to day Leasing functions to ensure maximum production and achieve desired Ebitda objectives. The analyst will also regionally provide requested financial analysis (i.e. cost comparison of various deals, downtime analysis and IRR analysis). The analyst will train the region on all systems and upgrades to ensure that they take advantage of the functionality to make their job easier, improve their productivity, eliminate wasted time (re-claim Agent's time) and minimize duplication of efforts. The analyst will show how using the system can eliminate excessive emails, data re-entry and forgotten action items leading to a quicker sales cycle and enhancing Ebitda. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Works with the VP to prepare reports or analysis for various meetings including, Budget meetings, ICSC and other applicable events. Tenant Analysis/ Deal Approval/ Portfolio Review Responsibilities Prepare reports to provide Leasing with data and analysis that enables them to strategize for meetings with tenants. Analyzing Simon data to assist the deal maker in key decisions Incorporating tenant proposals and analyze against Simon data Impact of Co-tenancy language and parameters Impact of Concessions (i.e. TA, Free Rent) Comparison of Sales to Occupancy Costs (Occupancy %) Analysis on Development Properties Preparation of tenant deal approval schedules, ensuring key items are clearly identified for. Ensure proper lease review is performed on accounts to ensure the deal maker is aware of lease issues as they negotiate lease actions. MINIMUM QUALIFICATIONS: Degree in Finance or Accounting preferred Excellent communication skills Detail oriented Excellent problem solving skills