Technical support engineer jobs in Lancaster, CA

The Applied Genomics, Computation & Translational Core is looking for a Biomedical Specialist to join the team! The Cedars-Sinai Applied Genomics, Computation, and Translational Core (AGCT Core) is a fully equipped, state-of-the-art genomics facility offering data generation and interpretation for basic science and translational research in next-generation sequencing technologies, including single cell omics, spatial transcriptomics, and bulk cell omics. We specialize in single cell omics and spatial transcriptomics via the 10x Genomics, Parse Biosciences, Mission Bio, and NanoString platforms. Our R&D team offers sample preparation for single cell assays, such as nuclei isolation from frozen tissue or single cell isolation from fresh tissue dissociation. The AGCT Core also offers comprehensive services for standard bulk cell sequencing in genomics, transcriptomics, epigenomics, and metagenomics. To learn more please visit Applied Genomics, Computation & Translational Core | Cedars-Sinai. Are you ready to be a part of breakthrough research? The Genomics Core Biomedical Specialist is responsible for carrying out wet lab procedures involving DNA/RNA isolation from various sources such as cells, tissue, FFPE curls and scrapes, and blood. In addition, they possess expertise in the complete Next-Generation Sequencing (NGS) workflow, which includes DNA/RNA quantification and quality control (QC) analysis, manual library preparation, library quantification and QC analysis, sequencing on the Illumina platform, and analysis of sequencing metrics. As part of their duties, the Biomedical Specialist will ensure accurate and up-to-date electronic documentation using an electronic lab notebook, project management software, and laboratory information management system. They will also manually prepare libraries for bulk cell, single cell, and spatial omics, covering transcriptomics (RNA-Seq), genomics (WGS/WES), epigenomics (WGBS, ATAC-Seq), and metagenomics (16S/ITS amplicon sequencing, shotgun). Overall, this position involves hands-on work in a wet lab environment, focusing on DNA/RNA isolation and various aspects of the NGS workflow, as well as documentation and library preparation for different omics applications. Primary Duties and Responsibilities: Train, guide, and supervise a team of junior associates. Train and supervise junior associates on Next-Generation Sequencing experiments, procedures, and day-to-day service request fulfillment and lab operations. Effectively communicate needs and requirements to junior associates as required for the management of service requests and day-to-day lab operations. Manage junior associate performance, mentor and coach, and seek opportunities to help them grow and become their best. Assign service requests to junior associates and ensure their proper execution and successful completion. Ensure the availability of all required resources for the execution of service requests. Liaise with investigators regarding service requests. Participate in the planning, execution, and troubleshooting of service requests. Provide research and input on new technologies and assays for testing to possibly develop and implement new service offerings. Execute or manage the execution of projects testing new technologies, assays, or kits. Analyze, summarize, and present findings at monthly R&D meetings. Assist with the implementation of new technologies, assays, or kits into new service offerings by writing and reviewing standard operating procedures, service guidelines, and staff training guides, and training junior associates. Receive, store, and document samples. Attend meetings and seminars/webinars as assigned. Qualifications Education: Bachelor of Sciences in Genetics, Genomics, Molecular Biology, or Biological Sciences is required. Master's degree is preferred. Experience & Skills: Two (2) years of laboratory experience are required. Five (5) years is preferred. Minimum 3 years of experience performing NGS library preparation in bulk cell genomics, transcriptomics, and metagenomics. Minimum 2 years of experience in the operation of Illumina sequencers and Agilent Technologies fragment analyzers. Minimum 1 year of supervisory and training experience. Experience in single cell NGS assays and cell biology is preferred. Critical analysis, problem-solving, troubleshooting, multitasking, time management, following through tasks with details, working independently with minimal supervision. Interact with professionalism with teammates, peers, researchers, investigators, and support staff of diverse backgrounds and educational levels. Respond to rapidly changing priorities and exceptionally diverse demands through constant interruptions in a fast-paced laboratory environment. Must be self-motivated, take initiative, enjoy learning, and willing to take on new challenges while independently executing new or unusual and complex technical procedures and protocols. Work cooperatively with other personnel as part of a team to accomplish daily and weekly goals. Proficient in PC (or Mac) skills as well as demonstrated proficiency in Microsoft Word, Excel, and PowerPoint. About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 10395 Working Title : Biomedical Specialist - Applied Genomics, Computation & Translational Core Department : Research - BMS - Bioinfo and Func Genomics Business Entity : Cedars-Sinai Medical Center Job Category : Academic / Research Job Specialty : Biomanufacturing Overtime Status : EXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $75,524.80 - $117,062.40

MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Title: IT Support Analyst At Vytalogy, we believe everyone should have access to better health and nutrition to fuel their wellness. As a leader in the vitamins, minerals, and supplements (VMS) industry, we're home to trusted brands Natrol and Jarrow Formulas. With locations in Los Angeles, CA, Boulder, CO, and Haslet, TX, we bring science-backed wellness products to consumers nationwide. Summary: Provide day-to-day front-line technical support to employees for a wide range of hardware and software systems, delivering solutions with a strong focus on exceptional customer service. Actively listen and engage with users to understand their issues, responding promptly and professionally. Diagnose problems through discussion and troubleshooting, ensuring clear communication throughout the process. Effectively resolve issues while maintaining a positive, empathetic, and customer-focused approach. Provide timely and accurate resolutions to user problems, queries, or complaints, prioritizing user satisfaction. Assist in hardware and software evaluation and recommend upgrades or improvements to enhance IT infrastructure and overall user experience. Your primary activities will include but are not limited to: Provide exceptional customer support and clear communication to both technical and non-technical users across all channels including in-person, phone, chat and email Install, configure and support OT computer systems and printers to ensure optimal functionality and compliance with organizational standards. Support Microsoft 365, Teams, SharePoint, and user onboarding. Install and configure user hardware, software, phones, printers, conference room technologies, and resolve issues across facility environments. Timely troubleshoot and resolve incoming support tickets in alignment with established KPIs. Provide training sessions or quick guides for current or new technologies and tools and contribute to knowledge base articles and self-service resources for end-users. Ensures the integrity of organizational data and upholds security measures across all technology systems and environments. Maintains accurate records of IT assets and ensures proper and secure storage of equipment. Stay updated on AI-driven IT support tools and recommend improvements for service desk automation Participate in security awareness initiatives and assist with vulnerability remediation Utilize PowerShell scripting or automation tools to streamline repetitive tasks and improve operational efficiency Travel required between facilities up to 25 percent. Perform consistent checks and reports of major equipment in server/data rooms, including, but not limited to UPS, network switches and all physical servers, for any visual/audio signs of hardware failures. You'll need the following (minimumqualifications): Bachelor's degree in IT or related field is preferred but not required. 5+ years of IT experience required. Ability to be a self-starter with little to no supervision. Detail oriented person that acts with a sense of urgency. Responsible individual that takes ownership of responsibilities. Analytical and excellent problem-solving skills to troubleshoot and diagnose issues. Knowledge and ability to support Mac, Windows 10 and 11, Exchange Online, Azure, and Active Directory. Strong interpersonal and communication skills at all levels within the company, with the ability to communicate effectively using several modes of communication, such as face-to-face, email, phone, presentations, etc. Professional with a high level of integrity, maintaining confidentiality of sensitive information. Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects. Reliable transportation to travel between locations. Ability to lift 50 lbs. Preferred: CompTIA A+ certified, or other IT Support certification. Preferred: Work experience in fast-paced Manufacturing/ Warehouse environment. Nice to have: Experience with AV/ conference room equipment. A reasonable estimate of the current base hourly range for this position is $30 to $38. Actual compensation offered may vary depending on skill level, experience, and/or education. Vytalogy Wellness LLC offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401K with company matching contributions, paid sick days, vacation, and holidays, paid parental leave, short-term and long-term disability coverage, life insurance, and wellness programs. Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Vytalogy Wellness, LLC collects personal information of job applicants in connection with our recruitment and hiring activities. For more information, including the categories of personal information we may collect, the purposes for which we collect such personal information and the rights you can exercise over our use of your personal information, see our Notice of Collection for California Employees, Job Applicants and Contractors.

Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table! POSITION SUMMARY This position contributes to defining and implementing “Best Practice” ITIL (IT Infrastructure Library) policies, procedures, and standards and ensures their conformance with Corporate Information Systems goals and procedures. Provide first‑level support for installations and solving technical problems, as well as ongoing system administration and additional functionality as needed to support all business units throughout the company. ESSENTIAL JOB FUNCTIONS Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques. Monitor, record, track, and respond timely to requests received through the IT Helpdesk. Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team. Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans. Work with outside support vendors to procure IT equipment and resolve any internal issues. Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science/Information Technology or 4 years of technical experience in a related field. Two (2) years of experience and understanding of wireless technology for troubleshooting issues as they arise. One (1) year of experience in IT project administration to manage small to medium IT projects. Experience in providing onsite and remote support. Expertise in Windows Operating Systems, including Windows 10, MS Office (Word, Excel, Outlook). Experience with antivirus and desktop software. License/Certifications N/A Preferred Qualifications N/A KNOWLEDGE, SKILLS & ABILITIES (KSA's) Working knowledge of Active Directory and wireless technologies. Networking fundamentals. Must be extremely organized with the ability to work on multiple issues at a time. Exceptional attention to detail. Must be a strong team player; ability to work with plant/corporate leadership, peers, and users to deliver projects on budget and on time. Excellent verbal and written communication skills. ENVIRONMENTAL/WORKING CONDITIONS The IT Support Technician will report directly to the IT Manager. This position has no direct reports. Ability to provide after‑hours support. PHYSICAL REQUIREMENTS Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3-5 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience. Key Responsibilities Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking. Respond to service tickets in a timely manner and document troubleshooting steps and resolutions. Serve as an escalation point for Tier I technicians and mentor junior support staff. Qualifications 2-4 years of IT support experience (helpdesk, desktop support, or related roles). Strong knowledge of Windows/mac OS operating systems and common business applications. Experience with Active Directory, Microsoft 365, and basic networking concepts. Troubleshooting skills for hardware, software, and connectivity issues. Excellent communication, problem-solving, and time-management abilities.

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician Our client is a global leading high tech company: -Over 6,500 employees across 20+ offices; -Fast growing; -Cutting edge AR and VR technologies, 3D printing, etc. They are looking for an IT technician to join their US team: -Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, -Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA; -Building good relationship with 3rd party software/hardware vendors; -Documentations Initially 11 months full time contract till the end of 2025 with option to extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica (2772 Donald Douglas Loop N, Santa Monica, CA 90405) Requirements: -2 + years experience working as IT support/service desk; -Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies -Storage Systems - Synology (nice to have) -3D printers (nice to have) -Excellent client facing and problem solving skills, creative thinking and sociable personality

Employment Type: Perm/Direct-Hire Workplace Environment: Hybrid Industry: Non-profit Compensation: $80,000 - $100,000 Under the general direction of the IT Manager, the Systems Administrator provides support for the Agency's network, servers, desktops laptops and all peripherals. This includes Windows System Administration, Network Administration, Office 365 Administration as well as phone support and field support to users of microcomputers in a network environment using a ticketing and asset management system. DUTIES & RESPONSIBILITIES: Systems & Infrastructure Administration: Administer Windows Server 2019, Active Directory, DNS, DHCP, RADIUS, Group Policy, and CA Server. Manage VMware vSphere environments including ESXi hosts, vCenter, HA, DRS, and storage integration (NAS/SAN). Support and maintain Microsoft Terminal Server environment. Manage and maintain internal and external digital certificate operations. Automate tasks using PowerShell and scripting where applicable. Support backup and disaster recovery using Veeam. Configure and deploy NinjaOne Ticketing and RMM features for end-user and endpoint management. Networking & Security: Maintain system and email security, identify vulnerabilities, and implement mitigation strategies. Configure and manage O365 SSO using SAML, OAuth, and SCIM. Cloud Services & Backup: Administer Microsoft 365 and Azure: Teams, OneDrive, SharePoint, Exchange Online, PowerApps, Conditional Access, and Defender. Monitor and troubleshoot cloud services using Sentinel and subsystem-specific tools. Support backup and recovery using Barracuda's O365 cloud backup services. Technical Project Participation: Participates in IT projects such as Conditional Access design and implementation, Intune endpoint management policy implementation, SAN replacement, VMware upgrades, and similar projects. Works with 3rd party vendors for support and purchases. Technical Support & End-User Services: Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success. Provides end-user support for hardware, software, and network issues via phone, email, in-person, and remote access sessions. Troubleshoots and supports portable devices (laptops, tablets, phones). Manages network printers, including queue setup, hardware/software issue resolution, and user support. Creates and deploys master disk images for PC/laptop provisioning. Tracks work using NinjaOne ticketing system Creates and maintains technical documentation and end-user training materials. Professional & Personal Development: Stays current with IT trends and recommend hardware/software improvements. Participates in cross-training in other IT areas to support team flexibility and coverage. Other Duties: Communicates workflow and quality assurance concerns for IT leadership and affected personnel. Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits. Displays sensitivity to the service population's cultural and socioeconomics characteristics. Follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files. REQUIRED EXPERIENCE & SKILLS: Degree in Computer Science, Information Technology, Information Systems, ect. 7+ years of relevant experience in IT Systems, Network, Cloud Administration Hands-on experience configuring, managing, and maintaining Office 365 applications, including Teams, SharePoint Online, Exchange Online Prior experience implementing and managing Azure security tools such as Defender, Intune, Sentinel, MS Authenticator, and Purview Strong existing knowledge with VMware virtual infrastructures, including experience monitoring VMware logs and virtual machines and deep understanding of vSphere Strong working knowledge of network infrastructure, including Meraki wireless, switches, VLANs, firewalls, VPNs, and Layer 3 routing. Experience with Fortinet SD-WAN, VLANs, and VPNs would be a plus! Well-versed with ITSM and/or Help Desk ticketing systems (NinjaOne would be a plus!) Valid CA Driver's License and insurability on the agency's auto liability policy, or reliable transportation with required coverage. Ability to present technical information clearly to both technical and non-technical audiences. Excellent documentation, communication, and problem-solving skills. PREFERED/BONUS SKILLS & EXPERIENCE: Relevant Technology Certification (i.e., Microsoft, Azure, VMware, Cisco) Experience with Azure migrations and VMware & SAN upgrades Experience in creating policies, procedures, and documenting best practices for MS Office 365 applications and Azure Security tools Ability to perform automation tasks through scripting using PowerShell, Bash, or Python Familiarity with NIST, ISO, and HIPP compliance frameworks All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Handy with a computer? Join our tech support staff CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks. Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments. About Us For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools , is the most widely used program of its kind in the tax profession. Requirements Knowledge of networked Windows environments Ability to communicate and provide instruction over the phone, often to tax professionals Reliable and professional Preferences Full-time availability in January, our busiest month Programming experience is a plus Benefits Outside January, flexible scheduling may be provided Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees) Part-time, full-time, or temporary (through Jan '26) status Compensation $23/hour starting

📍 Base: Client base is in LA and HQ is in La Verne, CA 💰 $130 to $140K + Bonus + Benefits We're seeking a System Engineer/ Consultative to join a growing Managed Services Provider (MSP). This role blends advanced technical expertise with consultative, client-facing responsibilities. You'll resolve high-level escalations, lead infrastructure projects, and identify opportunities to upsell solutions that truly add value for clients. What You'll Do: Own L3 escalations across server, cloud, and networking environments Design and implement solutions (Azure, M365, VMware, SonicWall, etc.) Act as a trusted advisor to clients, aligning IT with business goals Spot upsell opportunities and work with leadership to close deals Mentor junior engineers and help shape best practices What We're Looking For: 4+ years MSP experience (required) Advanced knowledge of Microsoft Server, Azure, M365, AD, VMware, and networking Strong client-facing, consultative approach Proven ability to upsell or expand client accounts through solutions Perks & Benefits: ✅ Competitive salary + bonus ✅ Medical, Dental, Vision, 401(k) + 5% match ✅ PTO + Holidays ✅ Clear upward mobility and leadership growth ✅ Paid parking

About Us Electric Power Group (EPG), headquartered in Pasadena, California, is the industry leader in Synchrophasor technology for real-time grid monitoring and analytics software. Our software solutions help electric utilities and grid operators prevent blackouts and keep power systems stable and reliable. With customers across the U.S., Europe, the Middle East, India, Latin America, and Australia, our solutions are trusted by some of the world's most critical grid operators. Job Description The Customer Technical Software Support Engineer plays a crucial role in supporting customers with technical issues and ongoing use of EPG's software applications. The support engineer assists customers with: · IT infrastructure related questions and troubleshooting - database, performance, access, connectivity · Software use - navigation, “how to”, data, results · Proactive maintenance and system health reviews The candidate will be responsible for interfacing with customers, understanding the issue, troubleshooting to find root cause, remediate, and resolve issues on a timely basis to ensure customer satisfaction. This role requires a strong technical background, excellent communication skills, and the ability to close out issues with customers in writing. Key Responsibilities Monitor customer issues reported to EPG via Azure Dev Ops and other means. Timely respond to customers on resolution plan and timetable. Provide technical support via phone, email, video conferencing, chat, or in person. Identify and diagnose technical issues reported by customers and guide them through the appropriate troubleshooting steps to resolve the problem. Escalate complex issues to the appropriate team or senior support staff when necessary. Document and track customer issues in a ticketing system. Collaborate with cross-functional teams, including development and quality assurance. Provide training to customers on effective use of the applications and features. Maintain a high level of professionalism and customer service while ensuring customer needs are met and questions are answered promptly. Improve customer support processes and procedures. Contribute to the creation and maintenance of a comprehensive customer support knowledge base, including FAQs, troubleshooting guides, and user manuals. Required Skills Understanding of IT hardware, networks, infrastructure, architecture. Aptitude and troubleshooting skills to identify and resolve customer technical issues. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers and prepare issue reports. Handle customer inquiries and resolve critical issues in a calm and professional manner. Multitask and prioritize tasks effectively in a fast-paced environment. Strong problem-solving skills to identify root causes and implement solutions. Excellent time management and organizational skills. Proficient in using remote IT support tools to assist customers remotely. Work independently as well as collaborate effectively within a team. Adapt to changing technologies and learn new systems quickly. Strong customer service skills, with a commitment to ensuring customer satisfaction. Required Qualifications Bachelor's or equivalent; additional technical certifications or a degree in IT related field. Degrees in computer science or engineering disciplines is a plus. Minimum 3 years of experience in customer or technical support. Strong knowledge of computer hardware, Windows Operating Systems, Microsoft Office Products, and common software applications. Familiarity with customer support software, ticketing systems and CRMs. Fluent in written and spoken English; additional language proficiency is a plus. Why Join Us? · Play a mission-critical role in safeguarding power grids. · Work in a collaborative environment where your expertise has direct, visible impact. · Shape the support function of a growing, globally respected company. Compensation and Benefits Market competitive. EPG is an Equal Opportunity Employer. EPG offers competitive compensation and provides the following benefits to full-time employees: Health Insurance Plans, 401(k) including Profit Sharing Match contribution, Life Insurance, Paid Time Off, Visa Sponsorship, Performance Bonus and Long-term Incentive. For more information, visit: ***************************

Responsibilities: Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc. Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets. Imaging devices, including desktops, laptops, and other devices as needed. Install, configure, troubleshoot infrastructure - server/network devices. Handle IT shipping/receiving and dispatch of devices to users. Track hardware inventory, handle any issues and find resolutions for users. Handle tickets in ServiceNow in a timely manner. Assist in resolving technical escalations that arise during service delivery. Be highly adaptable and a self-starter. Work well with different types of management styles. Qualifications: Working knowledge of meeting SLA (Service Level Agreements) Working Knowledge of ITSM tool, Service-Now is a plus Basic industry standard technical knowledge Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools. Excellent knowledge of computers (PC, Laptop and Mac) and peripherals. Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

We're looking for an experienced Enterprise Network Systems Administrator (ENSA) to help design, maintain, and secure enterprise-wide network infrastructure. This role works under the direction of a Principal Network Systems Administrator (PNSA) and plays a critical role in aligning network operations with business goals. If you believe networks should be rock-solid, secure, and quietly brilliant-this one's for you. What You'll Do As an ENSA, you'll be responsible for the health, security, and performance of enterprise networks, including: Managing and maintaining enterprise computer systems and network infrastructure Installing, configuring, and troubleshooting hardware and software Supporting and enhancing cybersecurity measures Monitoring network performance and resolving issues proactively Maintaining systems including VPNs, routers, mainframes, and physical network hardware Updating virus protection and security tools to safeguard data and communications Collaborating with IT teams and business users to identify system needs and resolve issues Supporting end users, including training and documentation where needed Creating user guides and instruction manuals for network usage In short: you keep the digital highways open, safe, and fast. Required Skills & Experience Experience 5+ years of broad experience with networking services and protocols 3+ years (within the last 4 years) as a Network Systems Administrator or similar role 2+ years (within the last 4 years) in a security monitoring role Education Bachelor's degree in IT, Computer Science, or a related field (Equivalent experience may substitute on a year-for-year basis) Core Competencies Customer service & stakeholder communication Problem-solving, critical thinking, and decision-making Project management, risk management, and quality assurance Configuration, data, and information management IT architecture, performance assessment, and technology planning Technical Skills Experience with tools and platforms such as: Cisco ATA, ACI, APIC, Prime, VoIP Call Manager CACTI, eCloud, Elastic Search, ITM, Open NMS nGenius, NetScout, SCOM, UTR McAfee, MVISION StruxureWare, SecureWorks WAF Wireshark, Web CTRL Preferred Skills WiFi (802.11) deployments Cisco controller-based wireless solutions Meraki technologies

Our success at Equus Holdings relies on IT systems that enable us to reach consumers worldwide. We're seeking an experienced systems/network administrator who's enthusiastic about developing technological skills worldwide. This person will protect our critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy. The systems/network administrator will drive breakthrough innovations, tackle challenging assignments, lead initiatives, and be accountable for results. The ideal candidate is passionate about applying skills and expertise to a technology-based business model that creates real-world solutions for the global marketplace. Objectives of this role Maintain essential IT infrastructure, including operating systems, security tools, applications, network, servers, email systems, laptops, desktops, software, and hardware Take responsibility for projects and solutions within the larger business initiative Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace Work with internal and external partners to communicate project status, activities, and achievements Responsibilities Perform server and network administration tasks (ex, user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system architecture components work together seamlessly Monitor datacenter and cloud environments' health using existing management tools, and respond to issues as they arise; help build, test, and maintain new servers and infrastructure when needed Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates; support internet, LANs, WANs, and VLAN network segments Maintain cloud environment, including Virtual Machines, Storage, Firewalls, network connectivity, and network segments, cloud infrastructure Complete Helpdesk tickets by troubleshooting to identify the root cause and taking corrective action. Required skills and qualifications: Proven success in an IT role A bachelor's degree in information technology and 4-6 years of experience. Strong Windows Server Administration experience / Linux Administration experience a plus Strong networking experience. Setup configuration of switches, firewalls, VPNs, VLANs, routing, DNS, DHCP Experience managing cloud infrastructure Professional certifications preferred Experience with Office 365 Administration Experience using PowerShell scripting and automation preferred. Ability to lift 50 or more pounds The base pay range for this role is between $80,000 and $110,000 and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position. Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key Responsibilities: 1. Employee Support and Troubleshooting: Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting. Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems. Maintain and update computer systems, ensuring all devices are running the latest software and security updates. 2. Network Monitoring and Optimization: Monitor network performance to identify and resolve issues proactively. Troubleshoot network problems, including connectivity issues, latency, and security concerns. Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls. Ensure network security by implementing and managing appropriate security measures and protocols. 3. General IT Coordination: Manage and coordinate IT resources, including hardware, software, and peripheral devices. Maintain an inventory of all IT assets, ensuring proper documentation and tracking. Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget. Develop and maintain IT policies and procedures, ensuring compliance with organizational standards. Provide training and support to employees on IT systems and applications. 4. Collaboration and Communication: Collaborate with various departments to understand their IT needs and provide appropriate solutions. Communicate effectively with stakeholders, providing updates on IT projects and issues. Liaise with external vendors and service providers to ensure timely and effective delivery of IT services. 5. Continuous Improvement: Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure. Participate in ongoing training and professional development to enhance technical skills and knowledge. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Coordinator or similar role. Strong knowledge of Windows and Mac operating systems. Experience with network monitoring, troubleshooting, and optimization. Familiarity with network security practices and protocols. Excellent problem-solving and analytical skills. Strong organizational and multitasking abilities. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus. Working Conditions: Office environment with occasional requirements to work outside regular business hours to address urgent issues. Some physical effort may be required for tasks such as lifting and moving IT equipment. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Job Title: Systems Engineer Employment Type: Full-Time TransSIGHT is at the forefront of delivering advanced transportation solutions, providing innovative software and hardware products that enhance system efficiency, reliability, and customer experience. We are seeking a highly motivated Systems Engineer to join our Los Angeles team and contribute to the design, development, and deployment of cutting-edge solutions. Position Summary: The Systems Engineer will play a critical role in supporting the development, integration, and deployment of software and hardware systems. This role requires a detail-oriented professional capable of coordinating system development tasks, maintaining thorough technical documentation, and ensuring successful solution implementation for our clients. Primary Responsibilities: Support the definition of software and hardware products and interfaces in the areas of CAD/AVL and fare collection. Coordinate system development tasks, including design, integration, and formal testing. Oversee all transitions into customer deployment environments. Develop and execute projects encompassing system specifications, technical and logistical requirements, and other disciplines. Create and maintain programmatic and technical documentation, including design documents, requirement matrices, and system diagrams, to ensure efficient planning and execution. Manage and document system configurations. Ensure the successful deployment of solutions. Maintain a thorough working knowledge of enterprise applications. Implement performance analysis and reliability analysis of end-to-end protocols. Assist with other tasks as needed by the Systems Engineering department. Provide training and guidance to Associates and Project Engineer I/II staff as needed. Qualifications: Bachelor's degree in Systems Engineering, Computer Science, Electrical Engineering, or a related field. Minimum of 5 years of experience in systems engineering, software/hardware integration, or related disciplines. Strong understanding of system design, integration, and testing processes. Experience managing technical documentation and system configurations. Ability to perform performance and reliability analysis of complex systems. Excellent problem-solving, organizational, and communication skills. Ability to work both independently and collaboratively in a fast-paced environment. Preferred: Prior experience in transportation, software, or hardware systems engineering. Familiarity with enterprise applications and deployment processes. Why Join TransSIGHT: Work on innovative projects shaping the future of transportation. Collaborative and supportive team environment. Opportunities for professional growth and continuous learning.

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: ***************** ***Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! *** About the Role We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments. Key Responsibilities Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals. Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders. Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools. Align technology platforms with legal workflows to support operational efficiency and user adoption. Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices. Manage and support conferencing technologies within office meeting spaces. Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes. Maintain IT inventory, including setup, distribution, and asset tracking. Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones. Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives. Perform additional IT duties as required. Qualifications Bachelor's degree in Computer Science or a related field. 3+ years of relevant IT experience Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat. Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly. Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments. Prior experience in a law firm or fast-paced professional services setting preferred. Okta, 1Pass, VOIP, Apple Business experience preferred We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

NETWORK ENGINEER (for TV/Entertainment industry) Culver City, CA (HYBRID) Seeking a highly skilled and motivated Media Networking Engineer (Contractor) to join our Content Engineering team. This is a unique opportunity to play a critical role in optimizing network infrastructure to support our growing media and entertainment (M&E) ecosystem. The Media Networking Engineer will be a key technical resource, working closely with media production teams, networking teams, and security experts to architect, advocate for, and implement tailored networking solutions that meet the demanding performance and security requirements of M&E workflows. The ideal candidate will possess a deep understanding of networking principles, media protocols, and security best practices, as well as a passion for enabling creativity and innovation in a fast-paced environment. While not always directly involved in day-to-day support or implementation, this role is critical in ensuring that all aspects of M&E networking are properly addressed and supported. Beyond technical expertise, the ideal candidate will be a highly effective communicator and collaborator, capable of building strong relationships across diverse teams and advocating for the needs of our media organizations. Key Responsibilities: Solution Design & Architecture: Assist in the architectural design of end-to-end networking solutions for M&E workflows, ensuring scalability, reliability, and security. Solutions should be designed to support a variety of media formats and workflows, including baseband video, compressed video, and audio over IP. Networking Team Collaboration & Advocacy: Act as a key liaison between Media teams and GNS, building strong working relationships to champion the unique networking requirements of media teams and ensure that their needs are met. This includes effectively communicating documented requirements, proactively resolving conflicts, and fostering a spirit of partnership. Security Compliance & Hardening: Ensure that all network solutions comply with our security policies and best practices. Implement security controls to protect sensitive media assets. Troubleshooting & Triage: Provide expert-level troubleshooting and triage for network-related issues affecting media workflows. This may involve some direct, on-site support to diagnose and resolve critical issues. Documentation & Training: Develop and maintain clear and concise documentation of network configurations and procedures. Provide training to media teams on best practices for network usage and security. Vendor Management: Work with vendors of media-specific hardware and software to ensure compatibility with our network infrastructure. Proactive Monitoring & Tuning: Identify opportunities to implement proactive monitoring and alerting systems to identify and resolve network issues before they impact media workflows. Continuously tune network configurations to optimize performance. Automation & Orchestration: Identify opportunities to automate network configuration and management tasks to improve efficiency and reduce manual effort. Qualifications: 8+ years of experience in network engineering, with a focus on supporting media and entertainment workflows. Exceptional communication, interpersonal, and relationship-building skills, with the ability to effectively communicate technical concepts to diverse audiences and build consensus around solutions. Proven ability to document complex technical requirements in a clear and concise manner. Deep understanding of networking protocols (TCP/IP, UDP, DNS, DHCP, etc.), routing principles (OSPF, BGP), and Layer 2/Layer 3 networking concepts (VLANs, QinQ, MLAG, LACP). Experience with network security technologies (firewalls, intrusion detection systems, VPNs), preference for experience with Palo Alto Networks firewalls. Strong knowledge of media protocols (SRT, RIST, NDI, Dante, AVB) and SMPTE ST 2110 standards for professional media over IP networks Strong understanding of service uptime, redundancy, and failover mechanisms in a broadcast environment. Experience with high-performance storage solutions (Qumulo, Isilon, etc.). Experience with cloud computing platforms (AWS, Azure, GCP). Experience with Software Defined Networking (SDN) concepts and technologies such as OpenFlow, or similar. Experience working with broadcast video equipment, such as routers, switchers, encoders, and decoders. Experience with timing and synchronization technologies, including Precision Time Protocol (PTP) Proven experience designing, implementing, and troubleshooting both Wide Area Network (WAN) and Local Area Network (LAN) environments. Strong understanding of Quality of Service (QoS) principles and implementation techniques. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Passion for media and entertainment technology. Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience. Preferred Qualifications: Cisco CCNA or CCNP certification. Experience with network automation tools (Ansible, Puppet, Chef). Experience with infrastructure-as-code tools such as Terraform or Pulumi. Experience with scripting languages (Python, Perl, etc.). Experience with configuration and management of networking equipment from vendors such as Arista, Cisco, and Fortinet. Familiarity with cellular and mobile networking technologies, such as LTE, 5G, and mobile device management (MDM) solutions. Experience with in-band and out-of-band network management techniques. Experience with Virtual Private Clouds (VPC) and Software-Defined Wide Area Networking (SD-WAN) technologies. Experience with long-haul networking technologies used in broadcast environments (e.g., DWDM, optical transport, high-speed Ethernet). Experience with audio networking technologies, such as Dante, AES67, and Ravenna. Knowledge of color science and video engineering principles.