Technical Support Engineer Jobs in Minden, LA

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

Description & Requirements is contingent upon contract award* Maximus is seeking a qualified Sr. Technical Analyst. The qualified candidate will be involved in technical planning and assessment projects with multiple state agencies. The position requires the candidate to produce technical analyses, develop estimates, review and contribute to requirements for large systems-planning efforts in the Child Support and Child Welfare public-sector domains. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means the individual will have secondary reporting relationships to one or more Project Managers, depending on which projects they are assigned. Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Minimum Requirements - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. Additional Minimum requirements: Bachelor's degree in computer science, engineering, or science from an accredited college or university, or equivalent work experience. 8+ years of progressive technical experience in technical disciplines and roles. Familiar with multiple computer languages. Should have 2+ years directly programming in at least 2 of the following languages (4 years total): Java SQL HTML / CSS JavaScript / ECMAScript C# / VB.NET Powershell C / C++ *NIX Shell programming (Bash/Bourne/etc.) Ruby / Ruby on Rails PHP Python Typescript Familiar with mainframe technologies (e.g. CICS COBOL, NATURAL / ADABAS, VMS, etc.) Familiar with operating systems: Windows, Linux/UNIX, OS/X. Familiar with databases and database tools: DB2, Oracle, MS SQL Server, TOAD. Strong command of cloud computing topics. Strong command of agile software development practices as well as waterfall development practices. Strong desktop software skills: proficient in MS Office, Excel, Word, Project. 2+ years of experience with one of the following public-sector domains: Child Support Enforcement Child Welfare Medicare / Provider Management 3+ years of large enterprise or e-business systems experience Ability to explain and communicate technical subjects to non-technical audiences. Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. Ability to ensure solutions are consistent with organization, client, and project objectives and constraints. Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. Ability to work independently. Good organizational skills and the ability to manage multiple tasks and deadlines simultaneously. Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential. Excellent verbal and writing skills and be comfortable working with customers. Ability to multi-task with supervision. Self-motivated fast learner. #HODivInt #HODivExt #HighlightedJobs1105LI #HighlightedJobs1105FB #HighlightedJobs1105X EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 100,000.00 Maximum Salary $ 130,000.00

Tier 1 Help Desk Technician Job Type: Full-Time Mode of Work: Hybrid (Employees required to work onsite at the Place of Performance a minimum of once a week, and/or at the direction of customer) Place of Performance: 6310 E. Texas Street, Bossier City, LA 71111 Are you passionate about providing exceptional IT support? Join SteerBridge, a dynamic and innovative company, and be a part of something bigger - supporting the Department of Veterans Affairs (VA) in delivering essential services to Veterans nationwide! Why SteerBridge? At SteerBridge, we are committed to delivering cutting-edge solutions to our clients, and that starts with empowering our people. As a Tier 1 Help Desk Technician, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support. What You'll Do: As a Tier 1 Help Desk Technician, you will be the first point of contact for end-users experiencing technical issues or needing assistance with IT services. You will: Monitor, track, and resolve incoming incidents, problems, and service requests, ensuring prompt resolution or escalation to the appropriate parties. Provide friendly, effective, and professional support, responding to inquiries via phone, email, and ticketing systems. Maintain accurate and detailed records of user interactions, ensuring each issue is followed through to resolution. Collaborate with Tier 2/3 support teams when necessary to escalate and resolve complex issues. Uphold customer service excellence, ensuring a positive user experience for VA employees and veterans seeking assistance. Who You Are: A tech-savvy professional with a passion for problem-solving. Comfortable navigating ticketing systems and remote support tools. An effective communicator, able to explain technical solutions to both tech-savvy and non-technical users. Able to prioritize and manage multiple issues efficiently in a fast-paced environment. You thrive in a team-oriented environment but can work independently when needed. Qualifications: 1-2 years of experience in a help desk or customer support role. Experience with ticketing systems and basic troubleshooting. Familiarity with Windows and Mac operating systems, as well as basic networking concepts. Strong communication skills - both written and verbal. Veterans and military spouses are encouraged to apply! How to Apply: If you're ready to take the next step in your IT career and make a meaningful impact, we'd love to hear from you. Apply today to join SteerBridge and help support the VA's mission to serve our veterans. SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance applicable law.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Shreveport, LAand they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Shreveport, LA

Job DescriptionSummary Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Problem Resolution, Technical Troubleshooting, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: Collaborating with the Department of State to solve simple to complex IT issues Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). Documenting detailed, specific work notes regarding the interaction with the customer. Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriate Your success will be measured through satisfactory attainment of customer service level agreements WHAT YOU'LL NEED: High School Diploma 3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolution Ability to obtain and maintain a Secret Level Clearance Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability and willingness to work any shift during a 24/7/365 operation Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility Work Environment: Remote opportunities available upon approval EVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hire ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire WHAT GDIT CAN OFFER YOU: 401K with company match Customizable health benefits packages Collaborative teams of highly motivated critical thinkers and innovators Internal mobility team dedicated to helping you own your career Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers. Applying for a career in GDIT's Engagement Center is as easy as 1…2…3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123. #DoSEG #TSSCE #CEBOSSIERHD The likely hourly rate for this position is between $22.44 - $30.36. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Desktop Support Analyst 1 page is loaded **Desktop Support Analyst 1** **Desktop Support Analyst 1** locations0101 Fred C. Frey Computing Services Building time type Full time posted on Posted 30+ Days Ago job requisition id R00098050 ******All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****** ****If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**** **Job Posting Title:** Desktop Support Analyst 1 **Position Type:** Professional / Unclassified **Department:** LSUAM FA - ITS - SO - UECM - Desktop Operations (Derek Steven Wilson (00010345)) **Work Location:** 0101 Fred C. Frey Computing Services Building **Pay Grade:** **:** This position reports to the Desktop Support Manager within the Services and Operations group. This position will be responsible for developing an understanding of the technology needs and activities of assigned customer units, documenting those needs and activities, and utilize standard enterprise and localized services and solutions to manage and maintain the assigned units. **Job Responsibilities:** Operations: Works with assigned customers to assess their IT needs and challenges. Provides or sources expertise and solutions required to meet customer needs. Services to customers includes, but is not limited to desktop management, solution consulting, coordination of IT problems, and lifecycle projects. Ensures that services to assigned customers are delivered as specified in customer SLA. Participates in customer unit planning if desired by customer. Documents work schedules and situational status reports on assigned customer engagements. Strives to strike an optimum balance between working independently and collaborating with other desktop support analysts and management to deliver services to customers. (60%) Training: Participates in Desktop Support training opportunities (20%) Support: Acts as an advocate for the Desktop Support group and ITS. Participates in unit development and planning activities to enhance unit capabilities and sustainability. Collaborates and shares knowledge with other Desktop Support analysts to maximize value to customers and build the reputation and esprit of the Desktop Support group. (10%) Other duties as assigned. (10%) **Minimum Qualifications:** * Bachelor's Degree and 1 year experience in supporting an information technology support environment. *+* LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply. **Examples of Work:** * Deploys equipment to end user and applies appropriate settings. * Sets up and manages printers, scanners, etc. * Conducts inventory of hardware, software, and other appropriate equip ment. * Deploys equipment to end user and applies appropriate settings. **Additional Information:** Position requires the ability to lift up to 50 pounds. **Additional Job Description:** **Special Instructions:** A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire. Please provide three professional references including name, title, phone number and e-mail address. An offer of employment is contingent on a satisfactory pre-employment background check. For questions or concerns regarding the status of your application or salary ranges, please contact Mary Bordelon at *****************. **Posting Date:** October 25, 2024 **Closing Date (Open Until Filled if No Date Specified):** **Additional Position Information:** **Background Check -** An offer of employment is contingent on a satisfactory pre-employment background check. **Benefits -** LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. **Essential Position (Y/N):** **LSU is an Equal Opportunity Employer and SAME Agency:** LSU is designated as a agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (********** ). **HCM Contact Information:** For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at ************ or email ********** . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting. LSU includes institutions, facilities and programs in each of Louisiana's 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana's Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: * Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine * Louisiana State University at Alexandria * Louisiana State University at Eunice * Louisiana State University at Shreveport * LSU Health Sciences Center - New Orleans * LSU Health Science Center - Shreveport * The Health Care Services Division * Louisiana State University Agricultural Center * Pennington Biomedical Research Center * Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: * Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; * Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and * Using its extensive resources to solve economic, environmental, and social challenges.

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed. Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket Follow Technologix standard operating procedures (SOPs) during training and production phases of employment Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on / escalate any client feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician Requirements Actively pursuing a degree in Cyber Engineering, CIS, or related field Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent verbal and written communication skills Customer-oriented and cool-tempered Must be eligible to work in the US without sponsorship

**Job Details** SHV - Shreveport, LA **Description** Participates in the analysis and selection of new technology to meet user needs throughout the Company. Assists in the configuration, testing and deployment of new business applications and upgrades. Monitors the helpdesk ticketing system, resolving support issues and escalating complex issues to the appropriate team in a timely manner. **DUTIES AND RESPONSIBILITIES:** - Consults with managers for their technology needs and requirements, researches products and interfaces with potential vendors for product demonstrations, makes recommendations on technology equipment and products to meet internal customer needs. - Consults with operations management on recommended technology set-ups and equipment configuration in new donor coaches and buses. - Orders equipment and manages IT inventory, utilizing best practices for asset management and adherence to budget. - Sets-up, configures, troubleshoots, repairs, and deploys workstations, printers, networking components, and peripherals in a multi-server, multi-network environment. - Provisions newly-hired or transferred employees with the equipment and application access they need to be productive on day one; ensures separating employees are timely de-provisioned on all applications - Monitors the helpdesk ticketing system for incoming tickets, expediently diagnoses and resolves support issues, and escalates complex issues to the appropriate team when necessary. - Resolves technology issues with cellular broadband connections for mobile and remote drive set-ups; serves as subject matter expert and develops and maintains trouble-shooting knowledgebase on this topic. - Continually evaluates IT procedures and processes, identifying and recommending opportunities for improved effectiveness and efficiencies. - Assists other members of the IT team, vendors and contractors to ensure the successful implementation of projects and initiatives when necessary. - Models LifeShare's mission and values, integrating them into daily decisions, behaviors and actions. - Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables. - Meets and exceeds customer expectations and adhere to established quality practices while seeking to continually improve work performance. - Completes other projects and duties as may be assigned. **Qualifications** **KNOWLEDGE / SKILLS / ABILITIES:** - Associate's degree in computer science, computer information systems or related field, and - At least three (3) years of experience in help desk support, or an equivalent combination of education and experience sufficient to perform the duties of the job - Strong knowledge of Microsoft operating systems and platforms required - Basic understanding of networks, wiring and cabling, network management, servers, workstations, switches, routers, and firewalls. - Excellent problem-solving and organizational skills - Requires independent judgment for prioritization and management of projects and evaluation of processes. - Must demonstrate a positive approach toward donors and other team members, acting in a highly professional manner at all times. - Must maintain confidentiality of various information at all times **PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:** - Work is generally performed in a office setting - Requires extended periods seated at workstations using keyboard; may occasionally require stooping, kneeling or reaching above shoulders - Requires ability to push, pull and lift technology equipment and furnishings up to 50 lbs, unassisted - Routine work schedule, with after hours on-call rotation to respond to critical system problems - Low risk of exposure to infectious diseases from blood and blood products. Work is generally performed in corporate office environment. - Requires occasional travel to other centers and facilities; must possess a valid driver's license and be insurable by our commercial auto insurance carrier. The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions. **Disclaimer:** The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What company will I be working for? You will be working for a national security services firm, providing cutting-edge services across DoD and other agencies. At Inflow, we believe in making it matter for every employee, every customer, and every mission we support. That means that we put employees first, providing both innovative benefits and great technology. Check out ******************************* to learn more about what it's like to be an Inflowee. What level Clearance do I need? You must possess an active Top Secret/SCI clearance. What will I be doing? You will support providing Advisory and Assistance Services (A&AS) and limited non-A&AS support and expertise to assist the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, along with other areas/locations CONUS and OCONUS, including deployed locations. In this role, you will: Provide installation and maintenance of communications units to ensure unbroken access to classified and unclassified Internet Protocol and telephone networks Maintain inventories of all communications equipment, provide on-site repair, track completion of all communications-related projects and provide client services to both Government and customer personnel Provide subject matter expert (SME) advice and assistance in and with the development, design, installation and security of emerging SMAC capabilities and facilities Remove, repair, and replace assemblies and subassemblies to optimally sustain voice, data, and video networks. This includes VOIP telephones and all VTC systems Establish priorities, maintain, test, troubleshoot and repair network systems equipment and circuits Isolate malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment Monitor performance of systems and circuits Coordinate with outside units, coalition forces, DoD agencies and other service providers to analyze and isolate performance faults and implement corrective actions Check equipment for serviceability and perform preventative maintenance Isolate faults by coordinating with commercial service providers and depots to test system components and assembly Troubleshoot and analyze unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommend acquisitions or equipment, software and/or hardware which will resolve operational problems Survey systems operation to identify and anticipate potential problems which could lead to loss or serious interruption of service Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, system software and application programs Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation Provide proactive consultation and instruction with system users to ensure seamless implementation of changes Troubleshoot complex problems and provide support in a manner that minimizes interruptions in the customer's ability to carry out business Coordinate with other IT specialist and management in identifying and correcting unusual or unprecedented problems and provide innovative approach to solving them Test and evaluate current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated Develop standard procedures for account establishment, system maintenance, and system recovery Establish controls for data privacy and security in management information systems Participate in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities Work with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology Work with Joint Interference Control Officers (JICO) to help develop plans, architecture, and tests to ensure current and future standoff weapon datalink communications are being met Administer and manage the overall SMAC IA program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs. Coordinate with base and MAJCOM IA managers to ensure unit compliance Perform System administrator duties as necessary, as well as perform tasks required to maintain, manage, and support all computers and network systems used in SMAC, to include but not limited to NIPRNet, SIPRNet, and JWICS. Other duties as assigned What experience, training, and education do I need? You must meet the minimum requirements: CompTIA Security+ certification Information Assurance Technical (IAT) Level II certification pursuant to DODI 8570.01 Associate's degree or higher in Technology, Engineering, or Computer Information Systems related field Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, Cyber Transport Systems, or an equivalent field. Note: Education requirement can be waived if the personnel has more than ten years of experience Five (5) years of relevant experience with the following: Analyzing, explaining, and implementing new technology; evaluating the possible impacts of said new technology on organization missions; developing comprehensive strategies to satisfy requirements; and Offering alternative approaches in operating systems development and problem resolution Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment One (1) year of relevant experience with executing Risk Management Framework (RMF) processes as a primary duty or task and demonstrated knowledge of processes within the RMF Demonstrated experience with installing, maintaining, and modifying computer and network systems and provide advice respecting new system needs based on mission requirements Demonstrated experience with maintaining, troubleshooting and configuring Network Appliances, Servers and Virtual Desktops Demonstrated proficiency in executing Transient Electromagnetic Pulse Emanation Surveillance Technology (TEMPEST) certifications and understanding of TEMPEST restrictions within a Sensitive Compartmented Information Facility (SCIF) and Special Access Program Facility (SAPF) Two (2) years of demonstrated relevant experience using a high-level programming language, primarily LINUX Possess working knowledge of and/or one year experience developing or coding in LINUX, JAVA, C, C++ or similar environment as primary duty or task Active Top Secret/SCI clearance Where is the client site that I would be working for? You will be working in Barksdale AFB, LA, address disclosed after your clearance is verified. Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.

Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand The Customer Support Team works directly with Live! Team members, providing world class customer service and support. We are the "go to" people for internal and external inquiries. Working to resolve customer issues is our first priority. This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. As a Customer Support Engineer II, you are the first point of contact for all issues reported by both external and internal customers. This position requires both technical and customer service skills to diagnose and resolve the issue. Responsibilities Where You'll Make an Impact: * Create and/or update SOPs with other Engineers * Perform basic to moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, mobile phones, kiosks and printers * Provide support to client identified VIPs * Respond to management requests including installing new PC equipment, providing end-user desk side support and other related activities * Perform/Install/Move/Add or Change (IMAC) activities * Perform all assigned desk-side support activities * Display outstanding technical and professional service skills at all times * Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair * Understand and follow all documented service operations policies and procedures * Other duties or certifications may be assigned to meet business needs Skills to Help You Succeed: * Demonstrated experience in providing professional customer service in an IT support environment with strong technical problem-solving skills * We are a 24/7/365 business. Candidates need to have reasonable schedule flexibility and be aware that they may need to provide rotational after-hours support. * Ability to demonstrate a professional, mature, positive attitude and self-confidence in accomplishing daily tasks * Demonstrate the ability to collaboratively work as part of a team, both within and outside the department on a daily basis * Flexibility and ability to work within a high growth, high stress, and fast-paced environment with changing priorities. Must possess ability to prioritize conflicting duties and meet established deadlines. * Strong research and business writing skills required * Must have initiative, strive for continuous improvement and proven ability in implementing innovative ideas or business solutions * Excellence in communication and customer-facing skills * Strong oral, written and interpersonal skills * Ability to follow instructions and processes with minimal instructions * Ability to provide various oral and written reports * Completion of projects on time and within budget * Ability to perform assigned duties under frequent time pressure Qualifications Must-Haves: * Technical school certification preferred or equivalent of one (1) to three (3) years of relevant IT Help Desk or IT customer support experience * Maintain and or achieve all required OEM Certifications as directed by Management * A+ certification is desired * Knowledge of relevant software and hardware systems * Experience supporting Microsoft Technologies (Office 365, Desktop Windows 10, Server 2008, Server 2010, Active Directory, SCCM, MDM) or VMWARE server virtualization technologies preferred * Understanding of ITIL IT support methodologies preferred - especially support for support of processes involving ticket creation/prioritization, documentation of problem resolutions and closing of tickets per SOP and leadership guidance * Experience with BMC Footprints support ticket management system preferred * May require additional customer-specific certifications or training as required. * You will be exposed to an alcohol and smoking environment and must be able to work in such environment. * Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards. Physical Requirements: * Sitting 25% * Walking 50% * Standing 25% * Lifting up to 60 lbs. 60 - 100 with assistance * Pulling and bending * Repetitive Keyboarding * Use of stairs and elevators

Job Description Our mission is to serve, provide for, and champion individuals with disabilities. Evergreen Life Services (ELS) is a charitable, non-profit organization that provides a full range of professional services to people with intellectual and developmental disabilities (IDD). Founded in the 1950s, today we are proud to serve more than 1,100 individuals with disabilities in 8 states. Working at Evergreen Life Services isnt just a job; its a rewarding career. Whether you provide direct care in our adult day care or in a group home, or you serve in a support or corporate office role, you will be an important part of the Evergreen team. If you are looking for a place where you can make a difference, at Evergreen Life Services you will change lives. Every employee is a valuable part of the team because, at Evergreen, everyone matters. FULL TIME & PART TIME POSITIONS AVAILABLE Position Description: Direct Support Technician (DST) Reports To: Home Manager/Day Program Supervisor FLSA Classification: Non-Exempt Job Summary Responsible for maintaining a healthy, safe and therapeutic environment for individuals served and following through on their individual plans of care. Administer medication as allowed by appropriate State medication administration guidelines. Essential Job Functions Ensure the health and welfare of the individuals served. Assist individuals served with medication and treatment plans as needed. Count and dispense appropriate medications as outlined in State medication administration guidelines. Train individuals served in the care and cleaning of their living area or home by performing and modeling simple task such as making bed, cleaning floor, and other basic housekeeping task. Clean living area and assist individuals served with laundry. Report general maintenance needs of living area or home unit. Assist individuals served with money management including budgeting, banking, and shopping Assist individuals served with daily life activities(when applicable) such as: meal preparation, reading usage, use of telephone, use of community services (post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene. Participate in the development and implementation of the Active Treatment Plan and Nutritional, Behavior, and Physical Support plans. Accompany and transport individuals served to activities such as medical/dental appointments, church services, recreation areas, work, and shopping as requested. Complete all required documentation (i.e. daily notes, incident reports, medical information such as seizures, vital signs as trained medication errors, etc.) in accordance with applicable state agency(ies) and Evergreen Presbyterian Ministries, Inc. policies and procedures Implement behavioral and other programs as trained and requested. Assist individuals served with their goals as outlined in their plan of care document(s) Identify potential behavior triggers and defuse or redirect as needed to ensure safety and well-being of all involved. Report accidents/incidents and suspected cases of abuse or neglect of individuals served per Evergreen policies and procedures. Provide instruction to individuals served involved in work activities associated with vocational opportunities Qualifications/Experience/Job Knowledge Effectively read, write and communicate verbally in English and must be able to read and understand instructions, perform record-keeping and write reports Valid drivers license with acceptable driving record per Evergreen policy for insurance purposes and proof of liability coverage if a vehicle is owned Meet and maintain all requirements of the applicable state agency(ies), including good standing with state abuse and neglect registry Submit to and pass drug screen and criminal background check Ability to learn basic computer skills (i.e. turn on/off, log in/out, input data, approve timesheet) Successful completion of appropriate State required medication administration certification and up to date training At least six (6) months of prior experience working with people with intellectual/developmental disabilities Physical Requirements Constantly moves about to coordinate work Regularly moves and positions objects weighing up to 50 pounds while assisting individuals served in home, workshop, or job site. Regularly assist individuals served physically by lifting and positioning them as appropriate Constantly alert and aware to consumers needs Occasionally exposed to viruses and infectious conditions Reasonable accommodations may be made to enable individuals with disabilities or a medical condition to perform the essential functions. Special Requirements Represent Evergreen in public in a fashion that would reflect credibility and professionalism on the organization. Desire to work with people with disabilities and enhance their quality of life Function successfully in stressful situations Demonstrate high moral standards so as to be a positive role model for individuals served Complete all orientation and on the job training prior to starting work Work assigned shifts as required by management Attend all training classes as required Employment Variables Must have a good driving record which meets the minimum requirements for Evergreen and reliable transportation. Must pass drug screen and criminal background check. May be asked to work some evenings when required. Working Environment May be required to work in a variety of settings and environments both indoors and outdoors. Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.

The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. Essential Duties and Responsibilities Provide quality services to the end users which include the following key roles and responsibilities: * Support for laptop, desktop, tablets, peripherals and network infrastructure. * Support for operating system, base load software, MS Office 365 and other business applications * Support for all IT related hardware (computers, servers, network devices and printers) * Support for the mobility devices (IOS/iPhone/iPad/Android) * Utilize the helpdesk system to resolve tickets quickly & efficiently * Respond to end-user requests for updates on ticket status and promptly follow up as needed * Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) * Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs * Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites * Provide on-call support if required outside business hours as needed * Perform data center/server room/IT room facilities management operations for basic administration duties Knowledge and Skills * Proficient with client & server operating systems (Windows 11, Server 2022) * Working knowledge of network protocols and devices * Certifications such as Network+, CCNA, or Security+ are a plus * Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred * Hands-on experience with Windows/Linux/Android/IOS * Working knowledge of office automation products and computer peripherals, like printers and scanners * Working knowledge of network security practices and anti-virus programs * Ability to perform remote and in person troubleshooting and provide clear instructions * Excellent problem-solving and multitasking skills * People-oriented attitude is a plus Personal Attributes * Strong customer service orientation * Good written, oral, and interpersonal communication skills * Ability to conduct research into PC and software issues and products as required * Ability to present ideas in business-friendly and user-friendly language * Highly self-motivated and directed * Keen attention to detail * Team-oriented and skilled in working within a collaborative environment Education and/or Experience * Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.

* Ruston, LA * Full-Time * IT Support Technician The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. **Essential Duties and Responsibilities** Provide quality services to the end users which include the following key roles and responsibilities: • Support for laptop, desktop, tablets, peripherals and network infrastructure. • Support for operating system, base load software, MS Office 365 and other business applications • Support for all IT related hardware (computers, servers, network devices and printers) • Support for the mobility devices (IOS/iPhone/iPad/Android) • Utilize the helpdesk system to resolve tickets quickly & efficiently • Respond to end-user requests for updates on ticket status and promptly follow up as needed • Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites • Provide on-call support if required outside business hours as needed • Perform data center/server room/IT room facilities management operations for basic administration duties **Knowledge and Skills** • Proficient with client & server operating systems (Windows 11, Server 2022) • Working knowledge of network protocols and devices • Certifications such as Network+, CCNA, or Security+ are a plus • Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred • Hands-on experience with Windows/Linux/Android/IOS • Working knowledge of office automation products and computer peripherals, like printers and scanners • Working knowledge of network security practices and anti-virus programs • Ability to perform remote and in person troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • People-oriented attitude is a plus **Personal Attributes** • Strong customer service orientation • Good written, oral, and interpersonal communication skills • Ability to conduct research into PC and software issues and products as required • Ability to present ideas in business-friendly and user-friendly language • Highly self-motivated and directed • Keen attention to detail • Team-oriented and skilled in working within a collaborative environment **Education and/or Experience** • Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. *Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.*

Ayers Career College , is seeking an instructor for our Information Technology Specialist program. This is an excellent opportunity to use your experience as an IT professional to teach others seeking education and training. Instructors are responsible for teaching students in our training programs in classroom and hands-on lab settings, ensuring that they gain the knowledge and skills that are required for entry-level employment in their chosen field. Instructors are also responsible for sound educational practices and the academic development of each student. Instructors will also manage their classroom environment and promote a positive and engaging learning experience, provide support, tutoring and other assistance as needed. Instructors are to “model" the professional behaviors, language, and activities expected of our students. Qualified candidates should have: A license, diploma, certificate, or other degree from a recognized institution or organization in the area taught and minimum of 4 years of documented occupational experience in the area taught. Strong communication skills Demonstration of integrity and professionalism in all aspects, including appearance, demeanor, and attitude Ability to work in an observation/coaching style environment Capability to prioritize, accept responsibility, and work within deadlines Superior organizational and problem-resolution skills Basic computer software skills including Microsoft Office: Additional Requirements Must have or obtain the following CompTia Certifications within 12 months of employment: IT Fundamentals A+ Network+ Security+ Ayers Career College has been preparing the men and women of the Louisiana, Texas and Arkansas areas for successful and in-demand careers since 1953. With six decades worth of history training students for new careers, we are one of the oldest and longest serving Shreveport colleges today. Compensation: $ 1 depends on experience We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Mission of Ayers Career College is to educate students to achieve personal and career success. We have been preparing the men and women of the Louisiana, Texas and Arkansas areas for successful and in-demand careers since 1953. With six decades worth of history training students for new careers, we are one of the oldest and longest serving Shreveport colleges today

**TITLE:** Tier 1 Help Desk Technician **TYPE:** Hybrid (On-site Once a Week); Part-Time (~20 hrs/week) **REQUIRED QUALIFICATIONS** • Must be authorized to work in the U.S. • MUST be a resident of LOUISIANA and live within reasonable driving distance of the local GDIT office located at 6310 E. Texas Street, Bossier City, LA 71111. • Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a Federal background check). • Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable. • Must pass testing and practicums in training. • Must possess multi-channel skill sets: phone, email, text, and chat. • Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate. • Must be skilled in providing courteous, customer-friendly, high-quality service. **DESIRED QUALIFICATIONS** • 1+ year Help Desk work experience. • Experience with ServiceNow ticketing system. • Previous experience working on civilian federal government agency contract(s). **RESPONSIBILITIES** Task and responsibilities in this role include, but are not limited to the following: • Handle incoming contacts via electronic media such as: o Telephone (via toll-free access numbers). o Electronic mail. o SMS/text messaging. o Web-Chat submissions. o Self-service web portal. • Act as the single interface and Single Point of Contact (SPOC) for all communications with and between end-users and resolver groups regarding all incidents and tickets. • Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups. • Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions. • Provide timely response to all tickets based on priority and impact. • Communicate status of incidents to end-users as status changes. • Transfer the incident to the appropriate work queue as required. • Immediately perform a warm transfer to the appropriate application resolver group for applications issues. • Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR's based on priority. • Communicate status of SRs to end-users as status changes. • Transfer the SR to the appropriate resolver group as required. • Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs. • Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures. **POSITION OVERVIEW** SteerBridge Strategies seeks a Tier 1 Help Desk Technician. In partnership with General Dynamics Information Technology (GDIT), we are supporting the Department of Veterans Affairs (VA) in its commitment to creating an interactive experience for its technology users that is easy, pleasant, effective, and personalized. As part of this commitment, the VA is seeking to improve its efficiency and effectiveness of interactions by transitioning Tier-1, Enterprise Service Desk (ESD) Services to the team at GDIT. The scope of the ESD is to provide support to all End Users and VA designated executives / VIP End Users, on a 24x7x365 basis. As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and worked to resolution, or handed over to other resolving stakeholders/parties as required. **COMPANY OVERVIEW** SteerBridge Strategies is a CVE-Verified Service Disabled, Veteran Owned Small Business (SDVOSB) providing a wide array of professional services to the U.S. Government and private sector. We leverage decades of federal acquisition and procurement experience to deliver best in class commercial solutions for government agencies while maximizing veteran talent. *SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance applicable law.*

Job DescriptionJob Title: Fire & Gas Detection Systems EngineerLocation: Houston, TXPosition Overview: As a Fire & Gas Detection System Engineer, you will be at the forefront of designing and implementing advanced fire and gas detection solutions for industrial projects, particularly within the Oil & Gas, Chemical/Petrochemical, Clean Energy, and other emerging sectors across the USA and Canada. This role demands a strong blend of technical expertise and consulting acumen, focusing primarily on detection and monitoring. Key Responsibilities: Lead the design and engineering of fire, flame, and gas detection systems, ensuring compliance with industry standards and codes such as NFPA 70, NFPA 72, UL864, and ISA 84. Collaborate with manufacturing representatives, regional sales teams, and external customers to provide technical guidance and support throughout the project lifecycle. Conduct site assessments and leverage technical expertise to design comprehensive fire and gas detection solutions, particularly for hazardous areas classified as Class One, Division Two. Develop and present detailed technical proposals and presentations to EPCs, integrators, and end-users, emphasizing system capabilities, compliance, and risk reduction strategies. Participate actively in business development activities, fostering relationships with sales teams and customers to drive market expansion and system sales. Stay current with industry advancements, safety regulations, and company policies to ensure the highest level of service and compliance. Qualifications: Bachelor’s degree in Electrical, Mechanical, Fire Protection, or Chemical Engineering from an accredited university. 5+ years of experience in system engineering design, integration, or technical sales support within the fire and gas detection industry, particularly in industrial and hazardous areas. Proficiency in AutoCAD and other CAD software for system design and layout, including the creation of 2D plot plans and interpretation of 3D models. Experience navigating and applying NFPA codes and standards in practical applications. Strong interpersonal and communication skills, with the ability to effectively interact with diverse stakeholders. Willingness to travel across the US and Canada to engage with customers and support business development efforts. Competencies: Proven ability to manage complex projects from design through completion, ensuring alignment with project goals and constraints. Strong analytical skills with attention to detail, capable of interpreting technical specifications and construction documents. Proactive problem-solving approach, with a commitment to delivering high-quality, compliant solutions. Team-oriented with the ability to collaborate effectively across departments. Experience in risk assessment, hazard assessments, and the application of ISA TR 84 standards.

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Problem Resolution, Technical Troubleshooting, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: Collaborating with the Department of State to solve simple to complex IT issues Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). Documenting detailed, specific work notes regarding the interaction with the customer. Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriate Your success will be measured through satisfactory attainment of customer service level agreements WHAT YOU'LL NEED: High School Diploma 3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolution Ability to obtain and maintain a Secret Level Clearance Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability and willingness to work any shift during a 24/7/365 operation Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility Work Environment: Remote opportunities available upon approval EVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hire ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire WHAT GDIT CAN OFFER YOU: 401K with company match Customizable health benefits packages Collaborative teams of highly motivated critical thinkers and innovators Internal mobility team dedicated to helping you own your career Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers. Applying for a career in GDIT's Engagement Center is as easy as 1…2…3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123. #DoSEG #TSSCE #CEBOSSIERHD The likely hourly rate for this position is between $22.44 - $30.36. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies. This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year. Essential Duties & Responsibilities Review scope of work and manage implementation of projects Provide remote and on-site server/workstation support and maintenance Install applications and operating systems on customer hardware Test new products and technologies prior to deployment Create thorough and accurate documentation on all projects and support incidents Administer and support Microsoft-based customer networks Investigate user problems and identify their source; determine solutions; test and implement solutions Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems Knowledge Requirements All Windows desktop and server operating systems Active Directory, Group Policies Exchange Server Microsoft 365 and SharePoint administration RMM platforms such as N-Able, LabTech, or Kaseya Enterprise-class network equipment such as Cisco, HP, Dell Network security products from Fortinet, Cisco, and Sophos VMware and Hyper-V virtualization platforms Veeam Backup and Replication SAN or HyperConverged Storage experience Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc. All Microsoft Office Productivity Suites - Apple product knowledge a plus, iOS/osX Qualifications 4 + years of experience supporting and implementing network and systems infrastructure solutions Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching) Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment Ability to concisely document issues and resolution steps Perks of working at Technologix: Career development Comprehensive health and dental plans 401(k) with contribution matching