Technical support engineer jobs in Mississippi

The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.

The IT Service Delivery Technician plays a crucial role in managing and supporting the operational aspects of IT services. This position focuses on handling service requests, installing and configuring hardware/software, troubleshooting issues, and maintaining accurate documentation. The role ensures efficient service delivery, optimal system performance, and enhanced user satisfaction while aligning IT operations with business needs. Key Responsibilities: Provide technical support to users via phone, email, or in person. Troubleshoot and resolve hardware and software issues. Install, configure, and maintain IT equipment and software applications. Manage IT service requests, ensuring timely and effective resolution. Monitor service performance and implement improvements where necessary. Collaborate with cross-functional teams to enhance service quality and efficiency. Develop and maintain service level agreements (SLAs). Build and maintain strong relationships with end-users and stakeholders. Communicate updates and system changes to customers. Document all service activities and maintain an accurate inventory of IT assets. Generate reports on service performance, identifying trends and recommending improvements. Support IT-related projects such as network upgrades, UPS and AV support, and tool integrations. Ensure adherence to quality standards through regular audits and corrective actions. Stay updated on industry trends and best practices to continuously improve service delivery. Required Skills: Strong troubleshooting and problem-solving abilities in computer systems, networks, and software. Excellent communication and customer service skills, especially with nontechnical users. Proficiency in hardware/software installation, configuration, and maintenance. Strong documentation and reporting skills. Ability to work collaboratively in a team environment and manage multiple priorities. Preferred Skills: Experience managing IT projects or coordinating with cross-functional teams. Knowledge of IT service management processes and tools (e.g., ITIL framework). Experience monitoring service metrics and implementing quality improvements. Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation (highly desirable). Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in IT support or service delivery roles, or equivalent experience.

No available description Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits. Wellness Benefits Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible. Life Insurance All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices. Optional Insurances Many agencies offer discounted premiums for dental, vision, and cancer insurance. Flexible Spending Accounts Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes. Paid Personal Leave and Sick Leave Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually. Military Leave In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training. Holidays Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends. Retirement Programs The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at *************************** Deferred Compensation State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation. State Credit Union All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call ************. Tuition Reimbursement Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields. Career Development and Training The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment. Promotional Opportunities Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met. Career Ladders Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency. 01 How many years of related experience do you have in an IT end user support environment.? Refer to the job posting for an explanation of related experience. * None * Less than 1 year of experience * 1 year of experience * 2 years of experience * 3 years of experience * 4 years of experience * 5 years of experience * 6 years of experience * 7 years of experience * 8 years of experience * 9 years of experience * 10 years of experience * 11 years of experience * 12 years of experience * 13 years of experience * More than 13 years of experience 02 What is the highest level of education (or semester hours of college) you have completed? * None * GED / High School * 1 year / 30 semester hours * Associate's Degree / 2 years / 60 semester hours * 3 years / 90 semester hours * Bachelor's Degree * Master's Degree * Specialist Degree * Doctorate Degree Required Question Employer State of Mississippi Address 210 East Capitol Street Suite 800 Jackson, Mississippi, 39201 Phone ************ ************ Website ********************************************************

# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) # Desired Experience : 3.00 yrs. # General Description : Support technician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure). # Requirements/Must Have : > In-depth knowledge of Windows 7 and excellent troubleshooting skills. > Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM. > Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff. > In-depth knowledge of Microsoft Office 2010 and other standard office environment applications. > Must be a self-starter and be able to follow and enforce defined division processes. > Excellent organization and time management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience. > Responsible for setup and support of multipoint videoconferences on campus. > Ensure exceptional customer service and support with prompt problem resolution and follow up with customers. > Responsible for support of remote VPN/connectivity. > Ability to lift 50 lbs. # Skills & Qualification : MCSE certification is preferred. Additional Information Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices)

Your Job Georgia-Pacific (GP) has an exciting opportunity for an IT Support Specialist, who under minimal supervision, will design, develop, implement, and maintain computer and network systems required to operate the mill. You will be a member of the Monticello IT support team working closely with process control, automation, and other enterprise teams. What You Will Do Deskside Support: Own the end-user experience, ensuring a performant and reliable technological experience for our customers, enabling them to perform their job duties at the highest level. Problem solving: Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy. Camera System Management: Work with our corporate partners to maintain a large fleet of security and production necessary cameras. Responsibilities include server infrastructure, coordinating requests for new installations, and troubleshooting issues with existing installs. Asset Reliability: Work with manufacturing sensors in the field, performing root cause analysis and remediation of technical issues. Collaboration: Coordinate with systems, network, and/or database administrators to implement application or system design specifications. Communication: Maintain effective communications with customers regarding activities, problems, status, timelines, and other details. Operational Excellence: Drive operational excellence with a strong focus on safety and value creation. Knowledge Sharing: Share knowledge about standards and best practices with other manufacturing facilities. Transformation: Understand and translate business requirements into value-driven actions, working both independently and as part of a larger support team to implement overall company standards in the IT/OT business and industrial controls environments. Who You Are (Basic Qualifications) At least 2 years of experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, SolarWinds) Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis) Knowledge and hands-on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.). Ability to quickly troubleshoot issues, implement solutions, and document Excellent attitude, great phone etiquette, and strong interpersonal skills. Ability to participate in a rotating 24/7 on-call support schedule. Ability to lift 35 pounds, work in various manufacturing mill environments, climb stairs. What Will Put You Ahead Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP-DCV, etc) Basic knowledge of firewalls, how to design appropriate rules to permit required traffic, and troubleshoot issues General understanding of virtualization concepts and available technologies Knowledge of cyber hygiene best practices around endpoint management, network segmentation, password management, etc. Experience in IT/OT support in a manufacturing environment. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ). #LI-BMW

As a Computer Specialist I, II, III, or Senior, you will play a crucial role in optimizing and managing our high-performance computing infrastructure and supporting network to support complex scientific, engineering, and research applications at the Mississippi State University (MSU) High Performance Computing Collaboratory (HPC2). Must be a U.S. Citizen or Permanent Resident. Salary Grade: 15 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Department Profile: The High Performance Computing Collaboratory (HPC²), an evolution of the MSU NSF Engineering Research Center (ERC) for Computational Field Simulation, at Mississippi State University is a coalition of member institutes and centers that share a common core objective of advancing the state-of-the-art in computational science and engineering using high performance computing; a common approach to research that embraces a multi-disciplinary, team-oriented concept; and a commitment to a full partnership between education, research, and service. The mission of the HPC² is to serve the University, State, and Nation through excellence in computational science and engineering. Area of Specialization: Windows Operating Systems Essential Duties and Responsibilities: 1. Install, configure, and manage Windows operating systems on physical and virtual servers and desktops. 2. Upgrades, migrations, life cycle management, and change management processes 3. Create, manage, and support virtual machines (VMs) and virtual desktop infrastructure based on business needs. 4. Monitor and optimize system performance, including resource allocation, load balancing, and recommend hardware/software upgrades. 5. Perform basic troubleshooting of hardware, software, and operating systems, escalating complex issues to appropriate technical staff as needed. 6. Provide user and system support, including coordination with computing staff for integrating services such as file systems, printing, and other system resources. 7. Implement and maintain security best practices across the computing environments. 8. Package software and schedule automated, remote deployments. 9. Maintain comprehensive documentation of system configurations, processes, and procedures. 10. Stay current with industry trends and technologies related to systems administration and virtualization. 11. Manage, train, and provide operational oversight to junior-level system administrators; collaborate with cross-functional IT teams to ensure seamless integration of systems and services. 12. Perform other duties as assigned. Supervisory Responsibility: This position will occasionally lead small teams and assist in training, developing and evaluation of lower-level computer specialists. This position provides hands-on maintenance of advance research computing infrastructure to support researchers. Minimum Qualifications: Minimum Required Education and Experience Level I Bachelor's degree in Computer Science, Engineering, or a related field. Level II Bachelor's degree in Computer Science, Engineering, or related field plus 4 years of experience directly related to the duties and responsibilities specified. Level III Bachelor's degree in Computer Science, Engineering, or related field plus 8 years of experience directly related to the duties and responsibilities specified. Senior Bachelor's degree in Computer Science, Engineering, or related field plus 10 years of experience directly related to the duties and responsibilities specified. Promotions are based off years of service as well as knowledge, skills, abilities, and performance Substitution allowed: Any equivalent combination of education and experience will be considered with HR Approval. Preferred Qualifications: • Proficiency with Windows operating systems, including experience as a system administrator for virtual and physical environments. • Working knowledge of networking technologies and services such as TCP/IP, DNS, DHCP, PXE, VLANS, Radius, Proxies, etc. • Experience with system end-point management tools and platforms, such as SCCM, KACE, Altiris, Cisco Secure Endpoint, Deep Freeze, and backup solutions. • Experience with Active Directory configuration, group policy management, and site replication. • Experience managing SSL certificates, • Experience with virtualization platforms and tools such as VMware vSphere, Microsoft Remote Desktop, Hyper-V, Citrix Virtual Desktop, or similar technologies. • Understanding and experience with cybersecurity principles, tools, and practices, including knowledge of NIST 800-53, NIST 800-171, or CMMC Security Controls. • Relevant certifications in information technology or cybersecurity. • Proficiency in one or more programming/scripting languages such as C, C++, Java, Perl, Python, PHP, Shell scripting, Power Shell, or SQL queries. Knowledge, Skills, and Abilities: • Strong written and oral communication skills. • Demonstrated ability to understand and document software business rules and requirements using diagrams, written use cases, and user stories. • Strong analytical and technical skills with an attention for detail and accuracy. • Strong organization skills and the ability to self-direct efforts to complete planning and documentation requirements. • Strong problem-solving skills • Self-motivated and directed, with the ability to work both independently and in a team-oriented, collaborative environment. Working Conditions and Physical Effort • Work involves occasional exposure to unusual elements found in a data center workspace, such as confined space, medium noises and lifting of items up to 40 pounds. • Requires limited lifting of files and records and nearly all work is performed in a comfortable indoor facility. • Frequent external imposed deadlines; set and revised beyond one's control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of unrelated activities are key to position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis. • Job frequently requires walking, sitting, reaching, talking, hearing, handling objects with hands. Instructions for Applying: Link to apply: *********************************** Restricted Clause: Position is contingent upon continued availability of funding. Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. What do I do if I need an accommodation? In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.

Technology/Computer Technician District: Simpson County School District Position Title: Information Technology Technician Department: District Office/ Office of Technology Reports to: Director of Technology Status: Classified JOB GOAL: Under the general supervision of the Director of Technology, this position provides an operational digital device environment in order to facilitate the efficient and effective use and integration of technology in the district's administrative and educational processes to help increase administrator, teacher, and student knowledge of technology and its appropriate use as a learning tool. QUALIFICATIONS: High school diploma required, associates, or bachelor degree in technology-related field preferred Experience implementing, troubleshooting, and maintaining end-user digital devices Basic knowledge of DHCP and networking principles Must have excellent written and verbal communication skills Familiarity with switches and VoIP preferred A+ and/or Net+ certifications preferred Knowledge of: Operational knowledge of end-user operating systems and hardware Strategies for troubleshooting technology devices and digital environments Network cabling and termination along with connectivity testing Digital device imaging and software deployment processes Operational knowledge of VoIP systems and end-user devices Operational knowledge of basic wireless networking and equipment Ability to: Set-up, install, and maintain district computer systems. Recommend and/or install workstation hardware and software upgrades Setup, install, and maintain printers, computer peripherals, and their related software Install and troubleshoot computer software while maintaining license requirements Perform repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records Coordinate the annual cleaning and preventive maintenance of district computer and network equipment Provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems Provide basic training on the care and operation of district computer equipment and software as needed Provide input as needed for school technology planning and network operation ESSENTIAL DUTIES AND RESPONSIBILITIES: Such duties and responsibilities as may be assigned, including but not limited to: Responding to and troubleshooting help desk tickets Installing and troubleshooting network-based equipment in collaboration with Network Administrator Installing and troubleshooting software on end-user digital devices Troubleshooting local and network printing issues Implementing, configuring, and maintaining digital and technology-related devices Maintaining accurate and thorough documentation Perform basic duties and functions of an IT Technician for the District Office Demonstrates prompt and regular attendance Supports the Simpson County School District's Mission, Vision, and Strategic Plan Performs other duties as assigned by the Superintendent SUPERVISORY RESPONSIBILITIES: N/A PHYSICAL DEMANDS and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to speak and listen for extended periods. The employee is also required to sit or stand for long periods, and regularly to move; use hands or fingers to handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and move up to 20 pounds, and occasionally lift and move up to 30 pounds. Specific vision abilities required for this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is further required to have the physical, mental, and emotional stamina to fully perform the duties and responsibilities of the position, and the mental acuity to collect, evaluate, and interpret data; to reason; to define problems; to establish facts; to draw valid conclusions; and to make effective judgments and decisions. EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Simpson County Board of Education Policy on Evaluation of Professional Personnel. EMPLOYMENT: Twelve -month year; 240 days Salary based on the Simpson County School District's Approved Scale.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Details: Stefanini Group is hiring! Stefanini is looking for an IT Support Specialist - Industrial in Byhalia, MS! For quick apply, please reach out to Allan Angeles Call: ************* / Email: *************************** Open for W2 candidates only! Work Location: 100 Gateway Global Dr., Byhalia, MS 38611 Responsibilities Provide support to the business in using applications and services. Contributes to maintaining and operating our end user and onsite services. Support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support) Shift: 1st Shift, 8AM - 5PM Details: Minimum 2 years' experience with supporting industrial IT end user environment and basic network skills. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company. #LI-AA1 #LI-ONSITE

Pascagoula Hospital | Full-Time | 08:00 AM - 05:00 PM | 2809 Denny Avenue Pascagoula, Mississippi United States The IT Systems Administrator will maintain system stability, security, and performance across cloud and on-premises environments. The IT Systems Administrator will be responsible for administering a broad range of technologies and services, focusing on Active Directory (AD), Entra, Virtual Desktop Infrastructure (VDI), Remote Access, Email systems, and Cloud Storage Solutions like OneDrive. In addition to day-to-day operations, the IT Systems Administrator will be responsible for planning and executing upgrades, enhancements, and new implementations, as well as troubleshooting, resolving technical issues, and ensuring minimal downtime for mission-critical systems. The role will collaborate with cross-functional teams, including security, networking, and applications teams, to ensure system integrity and compliance. The IT Systems Administrator must exhibit excellent problem-solving skills, technical expertise, and a strong commitment to customer service. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education: Bachelor's degree in Cybersecurity, Information Technology, or related field required. Applicable work experience may be accepted in lieu of formal education. License: N/A Certifications: Updated certifications preferred in MCSE, Azure, or other industry standard certification. Experience: A minimum of three (3) years of IT systems experience is required. Healthcare IT experience preferred. Experience programming or scripting preferred. Reports to: Technical Manager Supervises: None Physical Demands: Work is moderately sedentary: involves sitting most of the time with regular requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves repetitive motions: substantial movements of the wrists, hand, and/or fingers while operating standard office equipment such as a computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations. Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Work requires traveling throughout the SRHS service area with the employee providing his/her own transportation; valid driver license required. Out-of-state travel for education purposes is required. Moderate to advanced knowledge and skills in using Microsoft Word, Excel, and PowerPoint required. Must have advanced knowledge of the electronic health record, health information management systems, and other healthcare applications.

We are looking for an IT Help Desk Technician to join our Tupelo, MS team! This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly. Check out the full below, and if this sounds like the right fit, we would love to see your application! POSITION SUMMARY: The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges. This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions. Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to inquiries and resolve technical issues for users (employees or customers). Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity. Maintain our Active Directory (Users, Security Groups, Policies, etc.) Log, track, and manage support requests in our help desk system. Guide users through fixes remotely using screen sharing tools. Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training. Decommission user accounts as required. Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc. Refer complex or unresolved issues to the IT Manager. Create and update knowledge base articles and training materials. Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards. Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote. Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns. Develops and maintains updated Common Operating Environment (COE) Track and maintain inventory of all company assets. Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution. Work effectively and thrive as a member of various work groups to bring greater value to the overall organization. Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system. Find new and innovative approaches to performing the business at hand. Effectively manage multiple concurrent projects successfully. Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required. QUALIFICATIONS/SKILLS BS or BA degree in Computer Science or equivalent education and experience. Possession of certifications as listed below desired. Familiarity with Dell & Apple. Familiarity with Cloud computing environments. Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools. Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable. Solid understanding of network concepts (TCP/IP, DNS, DHCP). Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease. Initiative - ability to work and achieve objectives independently. Ability to manage multiple tasks at one time and meet deadlines. Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology. Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred. Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects. Strong organizational skills. BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis. CERTFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.

As a Computer Specialist I, II, III, or Senior, you will play a crucial role in optimizing and managing our high-performance computing infrastructure and supporting network to support complex scientific, engineering, and research applications at the Mississippi State University (MSU) High Performance Computing Collaboratory (HPC2). Must be a U.S. Citizen or Permanent Resident. Salary Grade: 15 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Department Profile: The High Performance Computing Collaboratory (HPC²), an evolution of the MSU NSF Engineering Research Center (ERC) for Computational Field Simulation, at Mississippi State University is a coalition of member institutes and centers that share a common core objective of advancing the state-of-the-art in computational science and engineering using high performance computing; a common approach to research that embraces a multi-disciplinary, team-oriented concept; and a commitment to a full partnership between education, research, and service. The mission of the HPC² is to serve the University, State, and Nation through excellence in computational science and engineering. Area of Specialization: Linux Operating Systems Essential Duties and Responsibilities: 1. Install, configure, and manage Linux operating systems on physical and virtual servers and desktops and HPC clusters. 2. Plan and implement system upgrades, migrations, life cycle management, and change management processes 3. Create, manage, and support virtual machines (VMs) and containers based on business needs. 4. Monitor and optimize system performance, including resource allocation, load balancing, and recommend hardware/software upgrades. 5. Perform monitoring and troubleshooting of system hardware, software, and operating systems to maintain systems and preserve data integrity. 6. Provide user and system support, education, and training including coordination with computing staff for integrating services such as file systems, printing, and other system resources. 7. Implement and maintain security best practices across the computing environments. 8. Develops and maintains the software infrastructure for the HPC environment, including user interfaces, utility scripts, and software stacks. 9. Develop and maintain automated processes for system management. 10. Maintain comprehensive documentation of system configurations, processes, and procedures. 11. Stay current with industry trends and technologies related to systems administration, virtualization, and HPC technologies. 12. Manage, train, and provide operational oversight to junior-level system administrators; collaborate with cross-functional IT teams to ensure seamless integration of systems and services. 13. Perform duties as assigned in a responsible manner. Minimum Qualifications: Level I Bachelor's degree in Computer Science, Engineering, or a related field. Level II Bachelor's degree in Computer Science, Engineering, or related field plus 4 years of experience directly related to the duties and responsibilities specified. Level III Bachelor's degree in Computer Science, Engineering, or related field plus 8 years of experience directly related to the duties and responsibilities specified. Senior Bachelor's degree in Computer Science, Engineering, or related field plus 10 years of experience directly related to the duties and responsibilities specified. Promotions are based off years of service as well as knowledge, skills, abilities, and performance. Substitution allowed: Any equivalent combination of education and experience will be considered with HR Approval. Preferred Qualifications: • Proficient with UNIX-like operating systems (UNIX/Linux), including experience as a system administrator for virtual and physical environments and HPC Clusters. • Working knowledge of networking technologies and services such as TCP/IP, DNS, DHCP, PXE, VLANS, Radius, Proxies, etc. • Familiar with HPC networking architectures such as Infiniband and Ethernet RoCE • Experience with HPC job scheduling technologies, such as Slurm, PBS Pro, and Moab • Experience with parallel file systems such as Lustre and other storage technologies. • Experience with MPI or parallel and distributed computing libraries and codes. • Experience with HPC node provisioning and automation tools such as Puppet, Warewulf, Ansible, etc. • Experience managing SSL certificates, • Experience with virtualization platforms and tools such as KVM, Proxmox, Podman, Apptainer, or similar technologies. • Experience with authentication infrastructures such as LDAP, Kerberos, or FreeIPA • Understanding and experience with cybersecurity principles, tools, and practices, including knowledge of NIST 800-53, NIST 800-171, or CMMC Security Controls. • Relevant certifications in information technology or cybersecurity. • Proficiency in one or more programming/scripting languages such as C, C++, Java, Perl, Python, PHP, or Shell scripting. Knowledge, Skills, and Abilities: • Strong written and oral communication skills. • Demonstrated ability to understand and document software business rules and requirements using diagrams, written use cases, and user stories. • Strong analytical and technical skills with an attention for detail and accuracy. • Strong organization skills and the ability to self-direct efforts to complete planning and documentation requirements. • Strong problem-solving skills • Self-motivated and directed, with the ability to work both independently and in a team-oriented, collaborative environment. Working Conditions and Physical Effort • Work involves occasional exposure to unusual elements found in a data center workspace, such as confined space, medium noises and lifting of items up to 40 pounds. • Requires limited lifting of files and records and nearly all work is performed in a comfortable indoor facility. • Frequent external imposed deadlines; set and revised beyond one's control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of unrelated activities are key to position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis. • Job frequently requires walking, sitting, reaching, talking, hearing, handling objects with hands. Instructions for Applying: Link to apply: *********************************** Restricted Clause: Position is contingent upon continued availability of funding. Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. What do I do if I need an accommodation? In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are looking for an IT Desk Technician to join our Tupelo, MS team!

The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are looking for an IT Help Desk Technician to join our Tupelo, MS team! This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly. Check out the full below, and if this sounds like the right fit, we would love to see your application! POSITION SUMMARY: The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges. This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions. Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to inquiries and resolve technical issues for users (employees or customers). Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity. Maintain our Active Directory (Users, Security Groups, Policies, etc.) Log, track, and manage support requests in our help desk system. Guide users through fixes remotely using screen sharing tools. Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training. Decommission user accounts as required. Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc. Refer complex or unresolved issues to the IT Manager. Create and update knowledge base articles and training materials. Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards. Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote. Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns. Develops and maintains updated Common Operating Environment (COE) Track and maintain inventory of all company assets. Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution. Work effectively and thrive as a member of various work groups to bring greater value to the overall organization. Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system. Find new and innovative approaches to performing the business at hand. Effectively manage multiple concurrent projects successfully. Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required. QUALIFICATIONS/SKILLS BS or BA degree in Computer Science or equivalent education and experience. Possession of certifications as listed below desired. Familiarity with Dell & Apple. Familiarity with Cloud computing environments. Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools. Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable. Solid understanding of network concepts (TCP/IP, DNS, DHCP). Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease. Initiative - ability to work and achieve objectives independently. Ability to manage multiple tasks at one time and meet deadlines. Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology. Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred. Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects. Strong organizational skills. BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis. CERTFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.