Technical support engineer jobs in Nashua, NH

The Planet Group seeking an experienced Help Desk Technician to support a short-term, onsite engagement in Boston. This role is focused on end-user support, workstation imaging, device deployment, and troubleshooting across a Windows environment. The ideal candidate has strong customer service skills, can work independently, and is comfortable supporting a fast-moving office environment. It is an onsite role and is a short-term (three month) assignment. Key Responsibilities Perform workstation imaging and reimaging using standard corporate tools (SCCM, MDT, Intune, or similar). Deploy laptops/desktops, install software, and configure user profiles. Provide Tier 1-2 help desk support for hardware, software, printers, VPN, and network issues. Assist with account setup, password resets, and user onboarding activities. Troubleshoot Windows OS issues and perform system updates as needed. Document tickets, resolutions, and asset updates in the IT service system. Support walk-up, desk-side, and phone-based technical requests. Escalate issues appropriately when outside scope. Required Skills & Experience 1-3 years of help desk or desktop support experience Hands-on workstation imaging experience is required (SCCM, MDT, Intune, or similar tools) Strong knowledge of Windows 10/11, Office 365, and common enterprise applications Experience troubleshooting laptops, desktops, monitors, printers, and peripherals Familiarity with Active Directory (password resets, basic account support) Excellent customer service and communication skills Ability to work onsite in Boston for the full contract duration Preferred Skills Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) Basic networking knowledge (DHCP, DNS, Wi-Fi troubleshooting) Experience in professional services, finance, healthcare, or high-volume support environments Interested candidates can apply by clicking on the link.

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Project work related to the implementation of new technology tools. Provide end-user desktop support via remote support tools or in person visits Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. Install and configure new computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Create clear, concise process and system diagrams and other supporting documentation Coordinate with vendors to execute software and firmware upgrades Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Assist with other projects and tasks as required Identify issues requiring escalated support and route to the appropriate team or leadership. Identify recurring or unique issues, develop solutions, and verify successful implementation. Document and/or update documentation for identified issues, solutions, and procedures. Train and/or mentor junior team members. Share knowledge and best practices. Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 3 + years of technical experience working with hardware/software Bachelor's degree or equivalent Experience Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Microsoft training and related certifications are a plus Strong interpersonal, organizational and customer service skills Ability to work flexible/extended hours when requested or participate in an on-call schedule Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

FT Hybrid role, 2-3 days in Quincy, MA Candidate must work the 2nd shift - 11 AM to 8 PM EST IT helpdesk technician, 3+ years experience Solid Understanding of Identity Access Management and best practices is desired. Python or PowerShell scripting is a plus. Great communications and ability to work with our client users and customer VIP executives at their office locations. Self Starter. Able to work independently. Avid learner. Prior MSP experience is very helpful. Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc. Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows, including Windows 11 upgrade support and rollouts to laptops Azure and AWS knowledge are key Experience supporting VP-level laptop issues Some background in MacOS workstation support Some background with InTune, Kandj,i and similar imaging and deployment software Position will be reporting into our Quincy Marina Bay office.s

Desktop Support *2 month contract *US Citizens or GC Holders On-site in Boston, MA Responsibilities: Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies; Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events; Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events; Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office; Install and maintain computer software standards in accordance with departmental requirements and procedures; Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers; Maintain asset management system to ensure the accuracy and currency of Firm assets; Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction; Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software; Support mobile device technologies; Promote and support remote access tools and best practices; Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.); Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data; Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated). Proficiencies: Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes; Advanced proficiency in Microsoft Office Suite; Advanced proficiency in Service Now; Advanced proficiency in MS Teams; Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN); Advanced to expert knowledge of mobile technologies (iOS, iPad OS); Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications; Advanced to expert proficiency in Inter/Intra/Extranet technologies; Advanced to expert proficiency in Document Management Systems (iManage/Work 10); Advanced knowledge of customer service principles and practices; Advanced proficiency with data security and security applications; Advanced proficiency with project management; and Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN). Qualifications: Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience; At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies; At least 3 years of experience in LAN, WAN and network systems support and management; At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and At least 3 years of professional services or law firm experience (preferred).

Onsite - Boston, MA 6-Month Contract (+ Extensions) Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions. What you'll do: Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment Configure and maintain endpoints using modern management tools like Intune or similar Support LAN/WAN, Wi-Fi, and cloud-connected devices Assist with rollouts, upgrades, and implementation of new IT systems Provide training and guidance to users on IT tools and best practices Identify opportunities to streamline processes and take ownership of small projects What we're looking for: Experience in 1st/2nd line IT support in a corporate or global environment Comfortable supporting Windows, mac OS, and mobile platforms Familiarity with modern endpoint management, cloud apps, and hybrid systems Strong troubleshooting skills across hardware, software, and networking Self-motivated, proactive, and able to work independently while collaborating with a team If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Responsibilities: Provide approximately 20 hours per week professional and friendly support and problem solving in person and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects. Requirements: College graduate Excellent interpersonal skills Ability to develop good rapport, enjoy working with people Excellent written and verbal skills Strong problem solving, organization and analytical skills Ability to work independently, with team and with clients in a professional manner Superb client management, expectation management, negotiation, and conflict resolution skills Excellent organization, initiative, follow-up, and communication skills Strong motivation to exceed goals Enthusiasm for technology and creative solutions Ability to work flexible hours Prior IT support experience, experience with conference room and office technology, network devices Self-starter and self-motivated Eagerness to learn Benefits: Friendly, fast-paced working environment Great opportunity to work closely with experienced IT consultants Exposure to wide variety of cutting edge technologies. Opportunity to share and act on innovative ideas. Compensation: Part-time, Hourly compensation Work primarily remotely, with 1/2 day on-site per week. This is a great opportunity for someone with a flexible schedule and prior IT support experience. If you are interested in being part of a fun team, can work independently, and meet the qualifications listed above you will be a great fit for this position. Please email resume and cover letter to above address even if the ad is a few weeks old, we still want to hear from you!

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing various and computer systems in the field. The ideal candidate will possess a strong technical background and the ability to troubleshoot complex issues effectively. You will work closely with clients to ensure their systems operate efficiently and meet their needs. This includes Client/Server networking expertise. Windows 11 experience. Application and systems' migration. Responsibilities Knowledge of desktop Windows 11, server, server upgrades and migrations a must. Knowledge of Active Directory and user security a must. Conduct regular inspections of equipment to identify potential problems before they escalate. Provide technical sales support by advising clients on product upgrades and enhancements. Qualifications Proven experience in PC/Server maintenance required. Experience using precision measuring instruments for diagnostics is a plus. Technical sales experience is beneficial but not required. Strong communication skills in English are necessary for effective client interaction.

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Veteran-Owned Firm Seeking a System Cybersecurity Engineer II for an Onsite Assignment at Hanscom Air Force Base (AFB) My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies. At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies. We seek to fill a System Cybersecurity Engineer II role at Hanscom Air Force Base (AFB) in Bedford, MA. The ideal candidate must have an active Secret Security Clearance, a DoD 8570.01-M MGT512-compliant certification, and experience with LogRhythm. Required qualifications include either a BA/BS with 10 years of cybersecurity experience (5 in DoD), an MA/MS with 5 years (3 in DoD), or 15 years of related experience with proper certifications, including 5 years in DoD. If you're interested, I'll gladly provide more details about the role and discuss your qualifications further. Thanks, Stephen M Hrutka Principal Consultant HRUCKUS LLC Executive Summary: HRUCKUS is seeking a System Cybersecurity Engineer II with Secret Clearance for a role at Hanscom Air Force Base (AFB) in Bedford, MA. Position Overview: The System Cybersecurity Engineer II will be able to perform work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Position Responsibilities: Supporting the system/application authorization and accreditation (A&A) effort, to include assessing and guiding the quality and completeness of A&A activities, tasks, and resulting artifacts mandated by governing DoD and Air Force policies (i.e., Risk Management Framework (RMF). Recommending policies and procedures to ensure the reliability of and accessibility to information systems and to prevent and defend against unauthorized access to systems, networks, and data. Conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals. Conducting systems security evaluations, audits, and reviews. Recommending systems security contingency plans and disaster recovery procedures. Recommending and implementing programs to ensure that systems, networks, and data users are aware of, understand, and adhere to systems security policies and procedures. Participating in network and systems design to ensure implementation of appropriate systems security policies. Facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes. Assessing security events to determine impact and implementing corrective actions. Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of all IT services. Perform the Information System Security Engineer (ISSE) duties in an Information Assurance Workforce System Architecture and Engineering (IASAE) position as outlined in AFI 33-200, AFI 33-210 and AFMAN 33-285 for assigned systems. Perform the Information System Security Manager (ISSM) duties as outlined in DoDI 8510.01 for assigned systems/applications. Perform the Information System Security Officer (ISSO) duties as outlined in DoDI 8510.01 for assigned systems/applications. Other duties as assigned. Required Qualifications: Clearance: Active Secret Security Clearance BA/BS degree with a minimum of 10 years of cybersecurity experience, including 5 years supporting the Department of Defense (DoD); or an MA/MS degree with at least 5 years of experience, including 3 years in a DoD environment; or 15 years of directly related experience with the appropriate certifications, of which a minimum of 5 years must be within the DoD. DoD 8570.01 MMGT512 compliant certification. Experience with LogRhythm. Lab/SCIT management experience preferred. Experience with the Risk Management Framework (RMF). Details: Job Title: System Cybersecurity Engineer II Location: Hanscom Air Force Base, MA Clearance Requirement: Active Secret Clearance Assignment Type: Full-time, Onsite Salary Range: $130,000 - $140,000 per year

Job Title: Artificial Intelligence Engineer Location: Boston/Hybrid Type: Full-time The Role We're looking for a hands-on AI Systems Engineer to own the deployment, integration, and support of AI-powered tools (LLMs, Copilot, Claude, etc.) while keeping enterprise infrastructure running smoothly in a professional services environment. What You'll Do Build, deploy, and maintain AI applications that supercharge legal and knowledge workflows Manage and optimize cloud (Azure/M365) and on-prem environments (Windows/Linux, VMware/Nutanix, AD, SQL) Write production-grade Python/PowerShell, automate everything, consume REST APIs and SDKs Craft high-impact prompts and fine-tune LLM usage Partner with architecture and ops leadership on strategy, resilience, and continual improvement Research emerging tech and drive efficiency gains Rotate in 24×7 on-call (escalation/triage) You Bring 7+ years supporting mission-critical IT in professional services or similar Real experience with modern LLMs and AI tools Strong Python or PowerShell + familiarity with ML libraries Deep experience with Azure, M365, Active Directory, virtualization, networking, backups Proven ability to solve complex problems independently and communicate clearly Bachelor's in CS or related field

Apply now: Digital Solutions Engineer, location is Hybrid. The start date is ASAP for this 6-month contract position. Job Title: Digital Solutions Engineer Start Date Is: ASAP Duration: 6 months (contract) Compensation Range: $45-59/hr Job Description: Deliver intelligent, automated solutions that streamline business operations using Microsoft 365, Power Platform, and AI technologies. Day-to-Day Responsibilities: Build, configure, and launch digital solutions from consultant requirements Translate design concepts into technical implementation plans Create productivity tools using Microsoft 365 apps Configure collaboration platforms (e.g., Teams, SharePoint) Build automated workflows via Power Automate, ServiceNow, etc. Automate manual tasks using AI and integrations Connect systems and data for seamless workflows Implement AV solutions, especially Microsoft Teams Room Systems Test solutions for performance, security, and reliability Document solutions for training and support Collaborate with IT teams on integrations Provide technical consultation and training Participate in agile planning and continuous improvement Requirements: Must-Haves: Proficiency in Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Forms, To Do) Strong Power Platform skills: PowerAutomate, PowerBI, PowerApps PowerShell scripting experience Experience building automations and digital workflows Ability to translate business needs into technical solutions Nice-to-Haves: Experience in higher education or complex organizations Familiarity with Microsoft Teams Room Systems Experience configuring ServiceNow Knowledge of API integrations Experience with Agile/Scrum methods ITIL v4 or higher certification Benefits: This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility

Systems Engineers Nationwide Opportunities Are you a technically minded problem solver who thrives on designing, integrating, and optimizing complex systems? Whether your expertise lies in pharma, medical device, med tech, or advanced manufacturing, we'd love to connect. At Scientific Search, we partner with innovative companies across the U.S. who rely on Systems Engineers to bridge the gap between hardware, software, and process - and we're continually supporting searches for these critical roles. We're always interested in speaking with Systems Engineers experienced in: Designing and implementing automated or integrated systems Supporting equipment or process validation and system-level troubleshooting Working cross-functionally with R&D, manufacturing, and quality teams Ensuring reliability, scalability, and compliance within regulated environments If you'd like to be considered for future Systems Engineer roles, we'd love to review your background and keep you in mind as new opportunities arise. Submit your resume We're always expanding our network of talented engineers - let's stay in touch so we can connect you with the right role when it's available. #19577

Looking for Veeva Vault Safety L3 Support professional The candidate will be responsible for providing support and troubleshooting for Veeva Vault Safety . Experienced and Certified in Veeva vault (preferably Veeva Vault Safety) Provide support in system administrator and provide production support (L1L2L3 ) for Veeva Vault Applications as per company defined SLA. Having a good understanding of ServiceNow (Incidents, Problem Tickets, Change Managements, Service Requests) processes. Having a good understanding in Life Science industry processes. Having knowledge of GxP systems and documentations. Having knowledge on user account create and modify inactive process. Having knowledge on custom reports, dashboards, and Object data Note : If you are interested please share me your resumes to ********************* or else reach me at **********.