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Technical support engineer jobs in Nebraska

- 326 jobs
  • Information Technology Support Specialist

    Applied Connective Technologies 4.2company rating

    Technical support engineer job in Albion, NE

    Join a dynamic locally owned and operated technology group in our brand-new Ogallala office as an IT Support Specialist! Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, Elkhorn, and now Ogallala, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team, so currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on this key role. This will be a full-time position with standard hours, 8am to 5pm, Monday through Friday, requiring both remote and onsite support of clients. The IT Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests, and duties require remote and onsite support of clients. Communicating effectively internally and to external resources is a top priority for the IT Support Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA. Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment. More details available upon request!
    $40k-69k yearly est. 3d ago
  • Desktop Support Technician

    Hcltech

    Technical support engineer job in Columbus, NE

    This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. a) Desk side engineer for technical support for customers and their networked computers and peripherals Duties include (but not limited to) 1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices 2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives 3. Backing up and restoring user data, settings and associated systems administration activities 4. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts 5. Assist on Incident and Problem management activities 6. Taking ownership of issues through to resolution on all appropriate requests 7. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information 8. Move equipment associated with escalated incidents and service requests 9. Performing asset inventory activities as needed 10. Recommends and/or performs upgrades on systems to ensure longevity 11. Works with procurement staff to purchase hardware and software 12. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests 13. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. 14. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents 15. Adhere to ticket response and resolution SLA's as agreed upon with the customer Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
    $33k-43k yearly est. 5d ago
  • Field Support Technician

    Pyramid Consulting, Inc. 4.1company rating

    Technical support engineer job in Norfolk, NE

    Immediate need for a talented Field Support Technician. This is a 12 Months Contract opportunity with long-term potential and is located in Norfolk, NE (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94364 Pay Range: $21 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Project focus on upgrading advanced commercial printers at retail locations Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment Install and remove equipment and systems as required Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes Determine the most cost-effective repair / resolution to minimize customer downtime. Key Requirements and Technology Experience: Key skills; Printers, commercial/large printer experience Minimum 2 to 3 years of field service experience, specifically in commercial printers required Must be able to do extensive traveling via plane and / or car Must have commercial / large printer experience; Lexmark printer certification nice to have Experience working on commercial printers and have an electronics / mechanical aptitude Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Experience with multi-platform Windows O/S required Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration Ability to work independently in a retail environment Ability to lift up to 50lbs. Excellent customer service skills and professionalism Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client-driven environment Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $21-23 hourly 4d ago
  • Information Technology Field Technician

    Open Systems Inc. 4.6company rating

    Technical support engineer job in Norfolk, NE

    We are hiring for IT field service technician Norfolk NE 9 months contract Pay - $26/hr Electro-mechanical and printer hardware support experience
    $26 hourly 2d ago
  • Part Time IT Field Technician Support Representative

    Pomeroy

    Technical support engineer job in Omaha, NE

    We are seeking a Part Time IT Field Technician Support Representative to join our team. The person who is selected for this role will work 2 eight hour shifts each week, with the preferred days being Tuesday and Thursday. This position offers flexible part-time hours ideal for individuals seeking hands-on IT support experience in a dynamic environment. Responsibilities Onsite end user services support tech - knowledgeable in PC troubleshooting, break/fix activities. Additionally able to perform service requests, adds, moves Additionally candidate needs to have strong customer interact skills, listening and writing skills. This position assists with coordination of resources for project delivery · Provide on-site field support to customers including installation, servicing and repairing systems and equipment. · Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories. · Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications. · Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade. Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Perform IMACD activities within SLA's - PC and peripheral add move change Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written. Documents solutions and incident resolution case notes in English in assigned reporting systems Performs inventory management. Minimum Experience Required Desired: 2 - 3 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
    $28k-46k yearly est. 2d ago
  • On-Site IT Support Analyst

    LCI-Lawinger Consulting 3.6company rating

    Technical support engineer job in Valley, NE

    Job Description Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. . Responsibilities: Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software . Assist with large project to reset all IT devised IP Address. Printer support for Laserjet and Label (Zebra, Datamax, Other) printers, Make use of technical skills, knowledge database to resolve problems and escalate problems appropriately . Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. $28-$33/HR Powered by JazzHR wL0pRYyY98
    $28-33 hourly 2d ago
  • PC Support Technician

    360 It Professionals 3.6company rating

    Technical support engineer job in Omaha, NE

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Title: PC Support Technician Location: Omaha, NE Duration: Long Term (2 Years+) / Full Time Job Description : 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests Provide troubleshooting and technical support via phone, web based tools and email Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot, resetting password etc Desired Skill Sets: Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems Additional Information Thanks | Preeti Nahar | Sr. Talent & Client Acquisition Specialist | 360 IT PRO Solutions.|510-254-3300 Ext 825
    $31k-51k yearly est. 1h ago
  • Senior Analyst, Finance Operations- Pricing Support

    Cardinal Health 4.4company rating

    Technical support engineer job in Lincoln, NE

    **_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $57k-73.4k yearly 41d ago
  • Technical Support Specialist

    Remarcable, Inc.

    Technical support engineer job in Omaha, NE

    Job DescriptionJoin Our Team as a Technical Support Specialist! At Remarcable, we're reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best-building the future. We're looking for a Technical Support Specialist to join our fast-growing, Omaha-based Tech Support team. If you're a problem-solver who loves technology, enjoys digging into complex issues, and thrives on helping customers succeed, we want to hear from you. What You'll Do Set up EDI/API integrations for new trading partners and enhance existing ones. Collaborate with Supplier Integration Managers and clients' IT teams to ensure seamless data flow. Troubleshoot integration issues and monitor daily electronic data exchange, proactively flagging and resolving problems. Gain working knowledge of distribution ERP systems to support client integrations. Create and refine technical documentation to help clients succeed. Play an active role in proposing IT solutions that improve client workflows. Who You Are Experienced with software integrations (EDI, API, Punchout, or related systems). Strong communicator-able to explain technical details clearly in both writing and conversation. Tech-savvy, with the ability to quickly learn new systems and environments. Naturally curious and resourceful, eager to dig deep into problems until they're solved. Highly organized, adaptable, and comfortable juggling multiple priorities. A team player with a client-first mentality and collaborative approach. Bonus points if you have: A degree in Computer Science, IT, or related field. Experience in the construction or distribution industry. Why Remarcable? We're not just another software company. We're a team of contractors, distributors, and tech professionals who came together to solve real industry problems. With roots in the field, we understand the challenges our customers face-and we're passionate about building solutions that make their lives easier. Fast-growing company at the intersection of construction and technology. Mission-driven: advancing technology adoption in construction to deliver efficiency, visibility, and better communication. Opportunity to make an immediate impact in a role that blends technology, problem-solving, and customer success. If you're ready to grow your career in tech, solve meaningful problems, and be part of a collaborative, innovative team-apply today and help us build something Remarcable. Full-time, In-Person - Omaha, NE #ZR Compensation Range: $55K - $70K
    $55k-70k yearly 3d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support engineer job in Lincoln, NE

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $34k-56k yearly est. 13d ago
  • Clinical IT Support Analyst I

    Faith Regional Health Services 4.7company rating

    Technical support engineer job in Norfolk, NE

    Work Status Details: | 80.00 Hours Every Two Weeks Exempt from Overtime: Exempt Shift Details: Department: Information Technology | Reports To: Manager-IT Clinical Informatics The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care. Summary: In cooperation with the Manager of Clinical Informatics, this role will be responsible for planning, implementing and supporting Epic clinical applications and projects. Assist in the coordination of project and support resources; responsible for communication between teams within the IT Department and business owners. Works independently and within team structures across the organization. Responsibilities include, but are not limited to, end user support and education in regard to Epic functionality, troubleshooting reported issues and workflow questions. The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization. Responsibilities: Essential Job Duties and Responsibilities: 1. Maintains a positive effective relationship between IS team and clinical departments by acting as a liaison when needed. 2. Works with staff to recommend and implement workflow and technical solutions that address operational, procedural and systems related issues across the facility's applications. 3. Participates in testing and implementation of system upgrades in cooperation with technical staff, the applicable departments and EMR vendor. 4. Assists in creating educational material and the education of users. 5. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. 6. Must be able to sit and/or perform computer-oriented tasks for a protracted amount of time. 7. Able to research and apply basic understanding of application setup and support of Epic systems. Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other information: Job Requirements: The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. EDUCATION Bachelor's Degree preferred. EDUCATION FIELD OF STUDY: Healthcare degree in Nursing, Respiratory Therapy, Physical Therapy, Occupational Therapy or Speech/Language Pathology required. CERTIFICATES, LICENSES, REGISTRATIONS: Current, valid driver's license issued in the state of legal residence required. Previous Experience Requirements: EXPERIENCE: Previous clinical experience required. Previous Epic experience as clinician preferred. Previous healthcare experience required. Skills/Knowledge Requirements: SKILLS: Language Skills - Ability to read, write, speak, and understand the English language required. Analytical Skills required. KNOWLEDGE: Epic Functionality for clinicians preferred. Other Certifications/Requirements: Your own personal smart phone required. (Faith Regional mobile apps, as well as consent to receive messages by SMS/MMS on personal phone, may be necessary to perform the functions of this position.) Complete Credentialed Trainer Program provided by Nebraska Medicine within 6 months of hire date required. Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $34k-48k yearly est. 57d ago
  • IT Technician

    Cosolutions 4.0company rating

    Technical support engineer job in Offutt Air Force Base, NE

    CoSolutions is seeking a IT Technician in Omaha, NE. CoSolutions is currently hiring a IT Technician in Omaha, NE at the US Strategic Command Center. The mission of USSTRATCOM is to deter strategic attack through a safe, secure, effective, and credible, global combat capability and, when directed, is ready to prevail in conflict. The command enables Joint Force operations and is the combatant command responsible for Strategic Deterrence, Nuclear Operations, Nuclear Command, Control, and Communications (NC3) Enterprise Operations, Joint Electromagnetic Spectrum Operations, Global Strike, Analysis and Targeting, and Missile Threat Assessment. This position Provides end-user and technical support for GOC Mission Systems engineering services and RDT&E activities. Provides multi-disciplinary support for mission system services, integration, and sustainment of required systems and assured connectivity in the GOC and all other locations within the USSTRATCOM Enterprise. Supports the planning, development, testing, and delivery of holistic IT solutions for GOC Mission Systems. Provides installation, operation, and maintenance support for hardware and software across multiple classifications of networks. Initiates actions and response procedures to ensure all ITSM system tickets are resolved in a timely manner to include short-notice projects, documenting all diagnostics and solutions provided. Performs deskside trouble calls to resolve hardware/network issues. Verifies the installation and configuration of desktop and laptop stations to include specialized peripheral equipment. Provides incident, problem, outage, and trouble management support. Certifications: GFACT or GISF or Cloud+ or GCED or PenTest+ or A+ or Security+ or GSEC Education: BS preferred but not required Clearance: Active TS/SCI Physical Requirements: Ability to sit for extended periods of time. Ability to stand for extended periods of time. Ability to walk to various locations as needed. Ability to bend and navigate to perform assigned duties. Ability to lift light to moderate equipment as needed for job. About Us At CoSolutions we are proud to say we prioritize our employees as well as strive to create a comfortable, welcoming, and productive work environment for all. We support growth opportunity, career development, and always have open ears to new possibilities and solutions! If you are looking for a new rewarding opportunity, we would love to hear from you. CoSolutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.
    $43k-74k yearly est. Auto-Apply 60d+ ago
  • Technical Support Specialist COOP

    Claas of America

    Technical support engineer job in Omaha, NE

    Company: CLAAS of America Inc. Professional Level: Students Key Area: After Sales MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today's most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! Your role on our team: The Technical Support COOP is a professional internship providing in-field technical support of assigned CLAAS products. COOP will run from May 2026 through December 2026. • Provide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions. • Perform necessary repairs to assigned CLAAS products as required. • Responsible for conducting assigned field test activities as required. • Regularly prepare and present detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering. • Assist with completion of Product Improvement Programs and Campaigns as requested. • Schedule dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager. • Report customer and dealer visits and territory activity on a regularly scheduled weekly basis. • Report results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager. • Periodic fabrication, installation, and instrumentation of parts for field validation • Present test results to Service, Product Management, and Engineering group using both written and verbal communication. • Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha. • Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards. • Demonstrate regular and punctual attendance at the assigned work location. Note: This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport are required o Extensive stays of 1-3 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is possible. Your profile: • Working towards a Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus • Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred. • Ability to analyze agricultural equipment performance issues and quickly identify resolutions. • Excellent technical communication skills in both written and oral form with excellent interpersonal skills. • Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required. • Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail. We look forward to your application. Your contact from our CLAAS Recruiting Team Michelle Schefcik CLAAS of America Inc. *************************** Here you can gain exciting insights into the international working world of our family-owned company: Instagram | LinkedIn
    $34k-56k yearly est. Easy Apply 60d+ ago
  • Information Technology Support Specialist - 2nd Shift

    Lozier Corporation 4.7company rating

    Technical support engineer job in Omaha, NE

    ABOUT LOZIER Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail's present and future. Retailers have relied on our quality products and service for more than 65 years. BENEFITS AND SCHEDULE Company bonus potential. PTO (Paid Time Off) plus paid holidays. Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment). Onsite Health Clinic. 401(k) with employer match. Employee Assistance Program. Educational Assistance Program. Career Development Programs. Casual dress. Monday thru Friday schedule, additional limited off hour calls as needed to provide support across three shifts. POSITION SUMMARY: The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1.5 or 2 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities. ESSENTIAL JOB FUNCTIONS Champion Lozier's Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier's success. Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment. Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions. Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing. Create, review, and maintain work instructions and document processes. Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts. Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates. Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement. Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner. Provide weekend and holiday remote coverage of the service desk. Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. Ability to work and interact well with others. JOB QUALIFICATIONS Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired. Experience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Active pursuit of relevant certifications can be considered in lieu of experience. Required Skills Demonstrate a sense of urgency, motivation, initiative and accountability. Ability to multitask, evaluate and set priorities. Intermediate technical ability in the area of computer software, hardware and mobile devices. Good verbal/written communication, both in person and over the phone. Excellent customer service skills. Efficient, effective, and creative problem solving skills. Ability to work effectively with tight deadlines and changing priorities. Strong time management skills and ability to keep issue tracking tickets up to date. Preferred Skills Microsoft Windows Certifications. CompTIA Certification. Cloud technology Atlassian Suite (Jira, Confluence, etc.) Microsoft 365 fundamentals. SPECIAL DEMANDS Ability to lift up to 50lbs and push/pull up to 25lbs on occasion. Ability to bend/squat/reach/climb on occasion. On call after hours. Ability to travel to other locations. The above is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.
    $31k-41k yearly est. Auto-Apply 16d ago
  • Engineering Technical Support (1st Shift)

    Vertiv Holdings, LLC 4.5company rating

    Technical support engineer job in Lincoln, NE

    Provide on-site technical support to production during 2nd shift. Troubleshoot failed units, assist with assembly issues, and support root cause investigations. Escalate recurring problems to engineering and assist with implementing corrective actions. Key Responsibilities: Troubleshoot mechanical/electrical issues on failed units. Support production teams with technical issues in real time. Document failures and coordinate rework activities. Maintain accurate records and update work instructions as needed. Communicate recurring issues to engineering for resolution. Preferred Candidate: Associate degree or equivalent experience in a technical field. 2+ years in manufacturing, technical support, or troubleshooting role. Ability to read drawings/schematics and use diagnostic tools. Strong communication and problem-solving skills. Comfortable working independently on 2nd shift. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************.
    $52k-74k yearly est. Auto-Apply 10d ago
  • IT Support Specialist

    Adams Land & Cattle

    Technical support engineer job in Broken Bow, NE

    Job Details Adams Land & Cattle, LLC Corporate - Broken Bow, NE Full TimeResponsibilities & Qualifications We are seeking an individual to provide IT support in all of the Adams Land and Cattle facilities and locations. This is a temporary (6-9 month position) and is based out of our town office in Broken Bow, Nebraska. This person will be responsible for: Responding to IT ticket request submissions. Assisting with server setup, maintenance, and troubleshooting. Managing Microsoft Azure infrastructure. Overseeing PC, laptop, and tablet setup, maintenance, and troubleshooting. Assisting with network maintenance, security, and upgrades. Providing rotational on-call IT support to Adams Land and Cattle employees. Assisting with server and database backups/restores. Assisting Development Team in roll-out of software installs and upgrades. Maintaining a secure network through monitoring, security, and control. Providing anti-virus solution maintenance. Ideal candidate would possess the following qualifications: Bachelor's degree in CS, IS, Networking, or other related discipline; 2 years of related experience in lieu of degree. A+ certification Cisco Meraki knowledge is a plus. Network design, LAN knowledge, and network tuning experience is a plus. Excellent problem solving and diagnostic skills. Strong customer service skills. Good written and verbal communication. 2+ years experience with the following: Windows Server 2016/2022/2025 setup and maintenance. Virtual server management using Hyper-V. Active Directory, DNS, DHCP, SMTP, SNMP Microsoft SQL Server Management. Previous IT support or customer service experience Requirements This position requires: Valid Driver's License. Individual must be able to work in adverse weather conditions if needed. Requires the ability to work at heights. Exerting up to 50 pounds occasionally. Carrying, lifting/lowering, bending, twisting, climbing, reaching, kneeling, sitting, walking, and standing and other positional physical movements may be occasional to frequent. Compensation Details: Starting Wage: $23.00 to 30.00 per hour About Us: Located in Broken Bow, Nebraska, Adams Land & Cattle (ALCC) began in 1945 as a small dairy farm on 300 acres east of Broken Bow. Today, ALCC remains family-owned, but has grown into a multi-location operation with finishing lots in Nebraska and more than one-hundred backgrounding locations throughout the US and Canada. Recognized as one of the premier cattle feeding operations in the world, ALCC is a distinguished and innovative leader in agribusiness, providing consistent and quality beef while utilizing best practices to ensure food safety, animal welfare, and environmental stewardship. Visit our website to learn more!
    $23-30 hourly 60d+ ago
  • IT Analytical Engineer

    Valmont Industries 4.3company rating

    Technical support engineer job in Omaha, NE

    15000 Valmont Plaza Omaha Nebraska 68154 Why Valmont We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better. Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now. A Brief Summary of This Position: The IT Analytical Engineer is part of the IT Data and Analytics team. This group is responsible for capturing data from numerous disparate sources of all types, modeling it and transforming it into simple information models, and working with all the various business partners within the organization to deliver actionable insights. This role will develop technical solutions and strategies for business intelligence needs; Help to build and support Valmont's self-service analytics platform; Understand and work with business partners to fulfill their data and information needs; Gather requirements from assigned business teams, and work with other Engineers to build out the data models; Have a deep understanding of BI tools and determine how they can be implemented to automate processes for end users within the business. It is essential to embody Valmont's core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected. Essential Functions: This role will report to the IT Manager Analytics and have no direct or indirect reports. Build and support Self-Service solutions for BI Analysts, Stakeholders, and other Business Partners. In conjunction with Data Engineers, BI Analysts, Data Scientists, Data owners and Department managers, develop and model Information Marts and semantic layers for end users. Enable the deployment of Business Intelligence, Visualization, and Data Science projects as part of the Valmont Data & Analytics Center of Excellence. Contribute to end-to-end data pipelines using DataBricks, Azure services, and Azure Data Factory (ADF) to efficiently process large volumes of structured and unstructured data. Help define routines and standards for end users to facilitate best-practice use of analytical and visualization tools. Identify research questions, problem solve using analytical tools, and communicate the results to various stakeholders. Ensure enterprise data warehouse solutions created under his/her responsibility adhere to departmental standards, appropriate controls and audit trails exist, and are thoroughly tested prior to installation in production environment. Provide on-going enterprise data lakehouse technical support and participate in training. Continuously monitor industry trends, standards and technologies. Research, recommend and apply new technologies as they emerge. Contribute to the optimization of data processing and storage strategies to ensure scalability, reliability, and performance of analytics solutions. Apply Agile, Waterfall or other similar Application lifecycle methodology to develop the solutions. Required Qualifications of Every Candidate: Preferred Bachelor's degree with 3+ years of relevant experience or Associate's degree with 5+ years of relevant experience or 9+ years of relevant experience. Experience with DataBricks, Azure services (such as Azure Data Lake Storage, Azure SQL Database, Azure Synapse Analytics), and Azure Data Factory (ADF). Proficiency in SQL, data manipulation, analysis, and visualization. Some experience with Python and Machine Learning concepts. Basic understanding of data warehousing concepts, dimensional modeling, and ETL processes. Excellent problem-solving skills and attention to detail with the ability to work independently and collaboratively in a team environment. Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Demonstrated ability to prioritize and manage multiple tasks and projects simultaneously. Ability and desire to learn the manufacturing and business process supported by IT. Ability to provide examples of work. Highly self-motivated and directed individual. Good written and oral communication skills. Proven analytical and problem-solving abilities. Ability to translate and communicate technical messaging to non-technical stakeholders. Ability to conduct research into data management issues, practices, and products as required. Strong technical documentation skills. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Highly Qualified Candidates Will Also Possess These Qualifications: Bachelor's or Master's degree in Business Analytics, Computer Science or MIS. Experience working in an Agile environment. Certifications in relevant technologies (e.g., Microsoft Certified: Azure Data Engineer Associate). Hands-on Experience with Python or R. Experience with Machine Learning models (regression, classification, and applied statistics/probability). Knowledge of Cloud Database Services: Microsoft Azure SQL Database, Databricks, & Synapse, Snowflake, SAP Hana Cloud. Knowledge of Data Warehouse automation tools and ETL processes. Project management and problem solving skillsets. Strong history of delivering value added solutions to business users. Benefits Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family's overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following: Healthcare (medical, prescription drugs, dental and vision) 401k retirement plan with company match Paid time off Employer paid life insurance Employer paid short-term and long-term disability including maternity leave Work Life Support Tuition Reimbursement up to $5,250 per year Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. If you have a disability and require any assistance in filling out the application for employment email *************************.
    $82k-100k yearly est. Auto-Apply 60d+ ago
  • On-Site IT Support Analyst

    LCI-Lawinger Consulting 3.6company rating

    Technical support engineer job in Valley, NE

    Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. . Responsibilities: Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software . Assist with large project to reset all IT devised IP Address. Printer support for Laserjet and Label (Zebra, Datamax, Other) printers, Make use of technical skills, knowledge database to resolve problems and escalate problems appropriately . Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. $28-$33/HR
    $28-33 hourly Auto-Apply 31d ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Technical support engineer job in Lincoln, NE

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $34k-56k yearly est. 15d ago
  • Technical Support Specialist - Graduate Program

    Claas of America

    Technical support engineer job in Omaha, NE

    Company: CLAAS of America Inc. Professional Level: Graduates Key Area: After Sales MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today's most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! Your role on our team: The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad. Program participants will become familiar with CLAAS products, dealer networks, customer operations, headquarter functions, and business practices. Concurrently, participants will perform duties essential to the assigned service functions such as assisting with the in-field technical support to dealership personnel and directly assists in the on-going development of the dealer's ability to service and support CLAAS products. Successful completion of the North American Graduate Program is preparedness for a professional role as a Territory Technical Representative or Technical Specialist, or other suitable position within North America. • Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations; • Regularly prepares and presents detailed technical reports of product performance and reliability issues to management. • Assists with completion of Product Improvement Programs and Campaigns as requested. • Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s). • Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis. • Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager. • Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. • Demonstrates regular and punctual attendance at the assigned work location. Note: This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport is required o Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible. Your profile: • Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus • Entry Level, 0-3 years' progressive technical experience; 3+ years' experience, preferred. • Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred. • Ability to analyze agricultural equipment performance issues and quickly identify resolutions. • Excellent technical communication skills in both written and oral form with excellent interpersonal skills. • Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools. • Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required. Full-time Benefits Package Include: Premium free health, vision, short-term disability, and long-term disability; Competitive rate dental plans; Competitive paid time off; 401(k) with a generous company match; Retirement Readiness Program; Company-Paid Life Insurance; Flexible Spending Accounts; Dependent Care Resources Program; Tuition Reimbursement; Employee Assistance Program, including mental health; Wellness Programs including weight loss, diabetes management, and high blood pressure management; Legal & Financial Services; Fun & Safe Environment We look forward to your application. Your contact from our CLAAS Recruiting Team Michelle Schefcik CLAAS of America Inc. *************************** Here you can gain exciting insights into the international working world of our family-owned company: Instagram | LinkedIn
    $34k-56k yearly est. Easy Apply 60d+ ago

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