Technical Support Engineer Jobs in Neptune, NJ

Salary is 120k to 160k + bonus We are seeking a highly skilled and motivated Sr FIX Protocol Support Specialist with experience in DevOps, TechOps, or Site Reliability Engineering (SRE), along with AWS. In this role, you will provide technical support for institutional trading clients, equity trading, and client integrations. You will be responsible for ensuring seamless connectivity, troubleshooting issues, and offering solutions to clients utilizing FIX Protocol for their trading needs, while also leveraging your DevOps and AWS skills to optimize system performance and reliability. You will collaborate closely with trading teams, IT, and clients to ensure optimal integration and functionality. Key Responsibilities: Provide expert support for FIX Protocol implementations and troubleshooting in equity trading environments. Act as the primary point of contact for clients' technical issues related to FIX Protocol, ensuring timely and accurate resolutions. Assist in the integration of FIX Protocol systems between clients and the trading platform, ensuring smooth onboarding and functionality. Monitor and maintain FIX connections, ensuring high availability and performance of the system. Apply DevOps, TechOps, or SRE principles to improve system performance, scalability, and reliability. Leverage AWS to support the FIX infrastructure, ensuring cloud-based deployments are optimized and secure. Work closely with internal teams to resolve connectivity, messaging, and protocol issues. Develop and maintain documentation for FIX Protocol setups, troubleshooting processes, and client-specific configurations. Collaborate with clients to understand their specific trading requirements and provide technical assistance in implementing solutions. Participate in ongoing improvements and optimizations of the FIX infrastructure to meet the evolving needs of clients and the trading environment. Qualifications: Proven experience supporting FIX Protocol in institutional or equity trading environments. Strong understanding of FIX messaging standards and protocols. Experience with trading systems, equity trading platforms, and market connectivity. Strong troubleshooting skills with the ability to diagnose and resolve FIX-related issues. Familiarity with trading systems integration and the technical aspects of client onboarding. Experience with DevOps, TechOps, or Site Reliability Engineering (SRE) principles. Strong knowledge of AWS services (EC2, S3, Lambda, RDS, etc.) and experience with cloud infrastructure. Ability to work in a fast-paced environment and handle time-sensitive issues. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical clients. Experience with tools and systems related to FIX, such as order management systems (OMS), execution management systems (EMS), or FIX engines, is a plus. Preferred Skills: Experience in client-facing technical support roles within financial services. Knowledge of programming or scripting languages (e.g., Python, Java) for troubleshooting and automation. Experience with market data feeds and trading platforms (e.g., Bloomberg, Reuters, or similar systems). Experience with containerization (Docker, Kubernetes) and CI/CD pipelines. Education: Bachelor's degree in Computer Science, Engineering, Finance, or related field (or equivalent experience).

In Person Role in Lakewood, NJ About Us: CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment. Why CubX? At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What we are looking for: MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP. Office 365 Proficiency: Advanced skills in Office 365 administration, with a deep understanding of Exchange Online, Teams, and SharePoint. Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs. Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations Desktop Support: Troubleshooting Windows and mac OS environments, software deployments, and user profile management Hardware Troubleshooting: Diagnosing and resolving issues with PCs, laptops, and peripherals Printer Troubleshooting: Resolving network and local printer issues, including driver management Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions. Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor. Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes. What you'll be doing: Helpdesk Support: Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, mac OS, and mobile devices (iOS/Android) Manage Your Workload: Stay organized and on top of tasks to ensure timely completion. Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain. Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients. Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment After-Hours Support: Occasionally participate in on-call support to resolve urgent issues. Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escalate. If you are passionate about technology and helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Engineer. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Onsite Gym Schedule: Monday to Friday On call

The Senior VIP Helpdesk Support Technician ensures the seamless operation of IT systems by delivering exceptional technical support and troubleshooting to end users, with a focus on C-suite executives and front-office traders. This role emphasizes white-glove service, adhering to established protocols, and leveraging advanced IT management tools. The technician collaborates closely with the internal IT team to escalate and resolve complex issues efficiently. Key Responsibilities: Deliver top-tier, white-glove technical support to C-suite executives and front-office traders. Install, configure, test, and maintain operating systems, application software, and management tools. Provide comprehensive support for mobile devices, laptops, VoIP systems, and SIP-based video conferencing technologies. Manage and maintain Active Directory and oversee the email environment. Support enterprise platforms, including Office 365, Azure Cloud, Zoom, SCCM, and MS Intune. Qualifications and Skills: Bachelor's degree in a related field or equivalent experience. A minimum of 7 years of experience supporting and implementing end-user systems in an enterprise environment. Strong expertise in desktop and server hardware, software, and peripheral devices. Proficiency with MDM/MAM solutions for mobile and application management. Hands-on experience with VoIP and SIP-based conferencing equipment and applications. Familiarity with trading applications (e.g., Bloomberg) is a plus. Proven ability to install, configure, test, and maintain operating systems and software tools. Advanced PowerShell scripting skills for system management and automation. Strong troubleshooting skills with the ability to resolve complex technical challenges. Excellent communication and collaboration skills. Ability to thrive in a fast-paced, dynamic work environment. This role is ideal for an IT professional with a passion for providing high-level support and ensuring operational excellence for executive and front office traders.

The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective. Qualifications Degree in Computer science, IT or related field Essential Infrastructure Management : Cloud and on-premises environments. Azure App Service : Deployment, management, troubleshooting. Azure Blob Storage : Data management, secure access. SQL Database Management : Azure SQL, on-premises SQL. Azure Active Directory (AD) : Identity management, hybrid integration. Azure Entra : Identity governance, access policies. Security & Compliance : Identity protection, data encryption. Enterprise Integration : Hybrid cloud and on-prem systems. Desireable Microsoft : AZ900, AZ104. Your Personal Skills and Attributes Reliable self-starter that is service driven that enjoys getting the job done. Can think through problems, troubleshoot in a methodical manner and escalate as required. Can undertake small/medium projects. Has a good understanding of IT security. Likes to build resilient solutions. Is always open to learn new skills and adding value. Has good documentation and communications skills. Ability to work out of hours if required

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks an IPTV Infrastructure Technician. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. An ideal candidate would have an Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. We are looking for a dynamic IPTV Infrastructure Rollout Support and Onboarding Technician to join our team. This role involves supporting the technical deployment of IPTV devices and requires a comprehensive understanding of IPTV and digital signage systems, as well as audio-visual expertise for troubleshooting signal flow, connections, and settings. Key Responsibilities: Manage the rollout of IPTV hardware, perform upgrades, and write/run maintenance scripts. Interface with clients to provide strategic directions to deployment teams. Configure devices with knowledge of servers, player management, and documentation. Work with APIs, external data integrations, and scripts. Provide Level 2 support and serve as a technical resource during production upgrades and deployments. Day-to-Day Role Responsibilities: Utilize Python, HTML, CSS, JavaScript, and PowerShell Maintain and create knowledge base articles. Perform routine computer and IPTV STB maintenance. Assist with script programming, creation, and delivery. Help improve the IPTV solution and collaborate on best practices. Participate in daily standup and ad-hoc meetings. Assist with management, integration, and deployment of IPTV endpoints with Multimedia Operations. Platform Management & Support: Assist in training other teams. Monitor IPTV STB and server health. Respond to service tickets and perform routine fixes. Create and execute change orders (e.g., ITSM approval processes). Work with BAND IPTV platform satellite equipment and encoders to deliver IPTV. Manage IPTV playback structure in line with client needs. Skillset and Experience: Understanding of IPTV concepts and applications. Experience with signage endpoint management solutions. Experience with enterprise IPTV platforms preferred. Proficient in programming with Python, JavaScript, HTML, and CSS. Excellent communication, organizational, and task management skills. Familiarity with Agile practices and a positive attitude. Ability to work in a team environment, both in-office 5 days a week and remotely, including after hours and weekends. Understanding of customer requirements and ability to communicate effectively with clients. Provide feedback to vendors regarding technology issues or feature requests. 2-5 years of experience in Information Technology, with an emphasis on multimedia/IPTV technologies, application development, automation, and integration. Experience with information technology product management and strategy formation. Experience with software development lifecycles, agile development practices, unit and integration testing, source code control, and continuous integration (Jenkins and Subversion familiarity is a plus). Ability to document a strategy, socialize it, and influence others. Experience working with culturally diverse and geographically distributed teams/vendors. Preferred Skills: Understanding of protocols such as MP4, IPMX, SMPTE ST 2110, HLS, Multicast, Unicast, SIP, H323, H320, TCP/IP, UDP, HTTP, HLS, SOAP, and RESTful services. Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. A-V Services Inc. provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment. Key Responsibilities: Infrastructure Management: Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures. Oversee the design and architecture of the corporate infrastructure. Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations. Cross-Functional Collaboration: Work closely with other departments to ensure compatibility and integration of systems. Identify and address potential technical challenges that may impact business operations. Team Development: Participate in the hiring and training of new staff. Provide mentorship and coaching to junior team members. Conduct annual performance reviews to assess employee performance and identify development opportunities. IT Project Management: Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.

The Service Desk Engineer will provide Tier 1/2 support for our Information Systems. Use knowledge and resources to diagnose and resolve issues, and escalate issues that extend beyond span of control. Responsibilities: Proficiency in Active Directory, Microsoft's cloud services, Office 365, SharePoint, and OneDrive. Experience with troubleshooting and administering Active Directory, Azure AD, Group Policies, and policies within Microsoft Office 365. Responsible for resolution of Tier 1, and 2 incidents, requests, and escalations, as needed via IT ticketing system, remotely and onsite in a multi-office work environment. Utilize the ticketing system to monitor and respond to tickets within RFA established SLAs. Follow up with customers to ensure satisfactory service and, if applicable, guide the end user through step-by-step problem-solving processes. Excellent analytical and technical skills with strong written, verbal, and interpersonal skills. Conduct root cause analysis of recurring incidents and recommend improvements to prevent future occurrences. Support in management of inventory of assets available for workforce users. Develop and maintain a knowledge base to document solutions to common issues. Highly organized individual with ability to learn quickly, prioritize, and an eye for attention to detail. Collaborate with other IT teams to provide solutions to complex technical issues. Supporting conference room technology as needed for remote meetings, utilizing Zoom and Microsoft Teams. Participate in ongoing IT projects and initiatives assigned by the IT Director/Manager. SharePoint Development and Support (plus) Webpage Development and Support (plus) Qualification Requirements: Strong working knowledge of client-based technologies with 4 + years of experience with like Windows Active Directory Services: DNS, Active Directory (on prem and Azure), Group Policy. Experience with Microsoft 365 Administration: EOL, Teams, SharePoint. Strong knowledge of the Microsoft toolset, both on-premises and cloud-based. Strong Proficiency in PowerShell or other scripting languages. Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot) Experience with JAMF and other RMM & MDM solution. Strong communication, collaboration, and documentation skills. Demonstrated expertise in IT support in retail or field-based environments, a plus. Experience developing creative solutions to complex problems. Bachelor's degree in computer science, Technology Systems Engineering or a related field preferred. Preferred Industry Certifications: ITIL, Microsoft, CompTIA Annual salary for this position is $55,000 - $65,000. Equal Opportunity Employer

About Us Evergreen Theragnostics, Inc. is a radiopharmaceutical company headquartered in Springfield, NJ. We operate in a brand-new state-of-the-art facility, developing our own radiopharmaceutical products and providing contract development and manufacturing services for other radiopharmaceutical companies. We also operate our own cutting edge cancer research laboratories. Evergreen is a small team, where all team members support each other in a variety of activities. We are looking for team members who are motivated to take on new challenges and join us as we start on our new journey as part of Lantheus. Responsibilities: Troubleshoot and provide technical support for IT issues and requests. Manage IT support cases through phone and email submissions. Coordinate IT installations, upgrades, and maintenance downtime. Install and configure IT hardware, software, systems, networks, and printers. Monitor and assess the functionality and efficiency of network and systems. Assist with the onboarding of new employees and create new user accounts. Maintain system functionality and working components through repair or replacement. Draft IT Standard Operating Procedures (SOP) and operation documents. Monitor security certificates and ensure IT compliance of requirements. Backup and maintain SQL databases on both workstations and server. Support daily IT activities and other work-related duties as assigned. Education and Qualifications: High school diploma or GED required. Associates degree in Information Technology, Computer Science, or Engineering -related field preferred. 0-2 years Information Technology experience a plus. Technical Certifications (CompTIA A+, Cisco, Microsoft, SQL, etc.) a plus. Experience troubleshooting systems. Familiar with a range of software and hardware. Skilled in database programming and software installation.

IT Help Desk Analyst - STAFF/ATS/HR Connect Job Type: Long-Term Contract Rate: $20/hour (All-Inclusive) Client Industry: IT Service Management Position Summary Technology& is seeking IT Help Desk Analysts to join our team in supporting a premier client in the IT services sector. The selected candidates will serve as the first point of contact for customer support inquiries, providing technical assistance and ensuring a high standard of service delivery. Key Responsibilities Respond to customer inquiries professionally via phone, email, or chat Provide Tier 1 technical support through IT, EOC, and OT help desks Utilize language translation tools to support multilingual users (up to nine languages) Log and track all inquiries and incidents using CRM and ITSM tools Follow predefined scripts, knowledge base content, and workflow documentation to diagnose and resolve issues Escalate priority issues to Team Leads for timely resolution Route unresolved tickets to appropriate Tier 2/3/4 support teams Maintain accurate records of interactions and resolutions in the CRM Adhere to defined quality standards and performance metrics Candidate Profile Strong commitment to customer service excellence Excellent verbal, written, and interpersonal communication skills Demonstrated ability to remain calm and professional under pressure Detail-oriented with strong organizational and time management skills Proven ability to maintain confidentiality and handle sensitive information Willingness to collaborate and assist team members in achieving shared goals Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) Preferred Attributes Prior experience in IT support or customer service (preferred but not required) Self-motivated with a proactive approach to problem-solving Quick learner with a growth mindset Training and Development On-the-job training will be provided in the following areas: Call-handling and customer interaction skills CRM and IT Service Management (ITSM) tools Help desk operations and contact center tools IT issue diagnosis and escalation processes About Technology& Technology& is a consulting firm specializing in delivering innovative technology solutions that drive business transformation. We foster a collaborative, inclusive, and growth-oriented work environment for our consultants, ensuring they thrive both professionally and personally. Equal Opportunity Employer Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

Are you a *tech-savvy problem solver* with a passion for providing *exceptional IT support* in a fast-paced legal environment? As an *IT Support Specialist II*, you will play a critical role in ensuring *seamless technology operations* for attorneys, staff, and senior leadership. This is more than just a help desk role-*you will be the face of IT support*, troubleshooting *complex technical issues, legal applications, and workflow optimizations* for a leading law firm. *Key Responsibilities* * *Frontline IT Support* - Diagnose and resolve *hardware, software, and network issues* via phone, email, or in-person. * *Ticketing System Management* - Log, track, and resolve IT requests efficiently, ensuring minimal downtime. * *Legal Application Support* - Troubleshoot *Microsoft Office 365, Citrix, document management systems, and legal-specific software* critical to casework. * *Technology Training & Support* - Provide *desk-side coaching* for attorneys and staff to improve technology use and efficiency. * *Trial & Meeting Support* - Assist with *A/V setups, video conferencing, and conference room technology* to support high-profile legal proceedings. * *Hardware & Security Management* - Track IT assets, configure devices for new hires, and escalate security risks when needed. * *On-Call Rotation* - Participate in *after-hours support* to ensure uninterrupted firm operations (extra compensation provided). *Required Qualifications* * *2+ years of IT support experience in a law firm* or corporate IT environment. * *Expert knowledge of Microsoft Office 365* (Word, Outlook, Excel, PowerPoint). * *Strong troubleshooting skills* with *Windows 10/11, Citrix, document management systems, and Adobe Acrobat Professional.* * *Excellent communication & customer service skills* - ability to work directly with attorneys, staff, and firm leadership. * *Experience managing user accounts in Active Directory and Microsoft Exchange.* * *Ability to multitask and work effectively in a fast-paced, high-pressure environment.* *Preferred Qualifications* * Experience supporting *large international law firms.* * Familiarity with *Mac OS support.* * Strong understanding of *mobile device management* and security best practices. * Ability to *troubleshoot complex network and connectivity issues.* * *Multi-language proficiency* is a plus. *Why Join Us?* * *Impactful Work* - Be a trusted *IT advisor* for attorneys handling *high-profile cases.* * *Career Growth* - Gain hands-on experience with *cutting-edge legal technology* at a top-tier law firm. * *Competitive Pay & Benefits* - Full benefits package, *401(k), paid time off, and extra compensation* for on-call support. * *Collaborative Culture* - Join a *highly skilled IT team* dedicated to problem-solving and innovation. *Ready to take your IT career to the next level? Apply now!* Job Type: Full-time Pay: Up to $95,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Monday to Friday Experience: * IT Support at a large law firm: 2 years (Preferred) * Desktop support: 2 years (Preferred) * Active Directory: 2 years (Preferred) * Office 365 and Windows 10/11: 2 years (Preferred) Ability to Commute: * New York, NY 10016 (Required) Work Location: In person

Help Desk Analyst Duties and Responsibilities: Serving as the first point of contact for customers seeking technical assistance over the phone, email, ticketing system, or in person. Determining the best solution based on the issue and details provided by customers. Collaborate with senior staff members on unresolved issues to implement solutions. Record events and problems in a ticketing system. Follow-up and update customer status and information. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Supporting Linux Desktop and Server as well as Windows Desktop and Server. Identify and suggest possible improvements on procedures User onboarding/offboarding. Assist in project work. Help Desk Analyst Skills and Qualifications: Excellent interpersonal and customer service skills. Problem-solving and critical-thinking skills. Excellent written and verbal communication skills. Ability to quickly diagnose and resolve technical issues. Exceptional teamwork and leadership skills to help other technical support workers. Ability to learn new technologies and implement them. Help Desk Job Description: This roll is a full-time position in person in NYC office. This is a team oriented environment. Communication and documentation is a must in this role as our customers require quick resolution to issues. You must be willing to learn as we have lots to share. Support is for hardware, canned software packages as well as in-house applications. Fast passed environment supporting internal and external customers. About Matrix Applications: Matrix Applications is a New York-based fintech service bureau that offers a suite of collateral management, margining and clearing systems for institutional fixed income trading and equities securities lending. We are a team of capital markets and systems professionals delivering financial technology solutions to institutional firms since 2000. We work hands-on with our clients to identify an optimal mix of services to best fit their needs, from systems to back-office operations assistance. Comprised of industry veterans and financial professionals, we leverage our extensive technical experience, a deep network across the finance industry and a team of ops, regulatory and legal gurus to deliver bespoke managed services for firms big and small. ******************

Must Haves : 1-2+ years of employment experience in a PC Technician or similar IT Desktop support role Experience on a large-scale software refresh or deployment project Comfortable unboxing, imaging, configuring and deploying a large amount of PC's in a timely manner Experience replacing hardware Previous experience in an end-user support focused role, working closely with users Plusses : Previous Healthcare Industry experience Day-to-Day : Insight Global's healthcare client is looking to expand their team of IT Support Technicians to assist with the build, configuration and deployment of over 3,000 PC's and other IT Hardware at a brand-new medical facility in New Brunswick, NJ. The client has thousands of monitors, peripherals, and other IT Equipment that will need to be unboxed, imaged, configured and deployed. This person should be comfortable in a fast-pace environment and highly motivated and eager.

At Naya, we share Middle Eastern flavors that nourish, inspire, and connect us. Serving Middle Eastern goodness since 2008. Our mission has always been to provide authentic, fresh, and nutritious Middle Eastern meals that look great and taste amazing. Consistency is key to our success; we commit to delivering excellent service and quality to our customers in all of our locations, all day. Reports to: IT Manager Location: New York, NY How You'll Impact The IT Support Technician will work closely with operations, finance, marketing, and restaurant management teams to ensure that our POS systems, network connections, software applications, and customer-facing technologies operate efficiently and securely. They will troubleshoot issues, recommend improvements, and help implement technology solutions that drive better guest experiences and streamline internal operations within our restaurants and corporate teams. What You'll Do Maintain, troubleshoot, and optimize Point-of-Sale (POS) systems across all restaurant locations. Administer and maintain IT ticketing systems (e.g., Mojo Helpdesk, Jira,) to ensure efficient incident, request, and problem management workflows Analyze and triage incoming support tickets to ensure accurate categorization, prioritization, and assignment to appropriate support teams. Serve as the primary liaison between restaurant staff and technology vendors for system support and upgrades. Monitor network health, uptime, and cybersecurity protocols across all properties. Provide first-line technical support for hardware (computers, tablets, kiosks, kitchen display systems, digital menus, printers, etc.) and software (inventory management, reservation systems, loyalty programs, etc.). Assist in onboarding new restaurants with technology setup including servers, Wi-Fi, audio systems, security cameras, and payment terminals. Gather and analyze data to provide insights into system performance and recommend improvements. Coordinate software updates, backups, and patch management to ensure system integrity. Assist in the rollout and training of new technologies or system upgrades to restaurant teams. Support with IT processes, solutions, and standard operating procedures (SOPs). Help maintain compliance with data security standards such as PCI DSS. Support business continuity and disaster recovery planning for restaurant locations. Who You Are Bachelor's degree in Information Technology is preferred, Computer Science, or a related field (or equivalent experience) is a plus 2+ years of experience in an IT support or IT analyst role, preferably within the hospitality or restaurant industry. Strong knowledge of POS systems (e.g., Toast, Aloha, Micros, Revel, Square, etc.). Understanding of restaurant operational workflows and how technology supports them. Familiarity with network configuration (Wi-Fi, routers, firewalls) and basic server management. Experience with cybersecurity principles and PCI compliance. Excellent troubleshooting skills and a proactive approach to problem-solving. Strong interpersonal and communication skills; ability to work effectively with non-technical users. Ability to manage multiple projects simultaneously and prioritize in a fast-paced environment.Experience with restaurant online ordering systems and delivery platform integrations (e.g., DoorDash, Uber Eats). Knowledge of CRM, loyalty platforms, and marketing technology tools. Certifications such as CompTIA A+, Network+. Experience with mobile device management (MDM) solutions. Benefits Medical, Dental, Vision Free meals every day Commuter benefits More new and exciting benefits on the way!

IMMEDIATE PERM HIRE $90-$115K Desktop Support Engineer ONSITE Long Island City Major NYC HEALTHCARE MANAGEMENT ORGANIZATION NO SPONSORSHIP DUTIES AND RESPONSIBILITIES: Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments. Develop, manage, deploy and maintain desktop images for various operating systems and configurations. Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments. Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information. Oversee patch management processes, including the automated deployment and verification of updates. Generate detailed reports on patch status, compliance, and any encountered issues. Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference. Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems. Contributes to team effort. Performs other duties as assigned. Requirements EDUCATION AND EXPERIENCE: Bachelor's degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience. 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives 5-10 years of experience using SCCM for imaging and deployments 3+ years of experience using Intune for imaging and deployments Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus Microsoft Endpoint Administrator certification is desired. Microsoft Modern Desktop Administrator certification is desired. ITIL V4 certification is desired. KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM. Proficiency in Microsoft Intune and SCCM for application management and deployment. Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments. Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team. Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes. Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives. Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills.

Our client is a non-profit in the healthcare space located within Queens. They are looking to hire a Desktop Engineer to the team. This role is primarily on-site As a Desktop Engineer you will be responsible for the design, creation and management of application packages for deployment using ManageEngine, SCCM, MS Intune and other tools ensuring proper configuration and distribution across client environments To be successful in this position you must: Have significant experience creating images from scratch Have experience effectively deploying these images to both new and existing systems Have strong ownership of image management and patching updates Have experience working with vendors and interviewing internal customers Required Experience: 5+ years in a similar role with a proven track record of supporting desktop infrastructure projects and initiatives 5+ years of experience using SCCM for imaging and deployments 3+ years using Intune for imaging and deployments Experience using Manage Engine Endpoint Central, Script Logic and/or Desktop Authority

Join a global leader in beauty innovation and make an impact from behind the scenes. HCT by kdc/one is seeking a hands-on, solutions-oriented IT Technician to join our fast-paced, collaborative environment. This role is pivotal in supporting the stability, performance, and security of our desktop computing and internal network infrastructure. Why You'll Love This Role: As an IT Technician, you'll be the go-to person for troubleshooting technical issues, setting up and maintaining hardware and software systems, and ensuring minimal downtime across departments. You'll play a key role in maintaining the efficiency of daily IT operations, assisting employees across all levels of the business, and partnering closely with our System Administrators on larger infrastructure and systems projects. Your Day-to-Day- Responsibilities may evolve based on business needs Performs on-site analysis, diagnosis, and resolution of complex desktop issues for end-users; recommends and implements corrective solutions, including offsite repair for remote-users and liaise with third-party support and PC equipment vendors. Installs, configures, tests, maintains, monitors, and troubleshoots end-user desktop hardware, software, and network peripheral devices and cabling. Monitors, diagnoses. and resolves hardware, software, and network infrastructure (LAN, WAN and WIFI) issues. Monitors the performance of computer systems and networks, and coordinates computer network access and use. Reports performance and emerging trend statistics to the management team. Prepares, maintains and enforces procedures and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Performs systems asset management, including maintenance of desktop and network device inventory. Liaises with and providing training and support to desktop end users on all issues. Supports the development and implementation of desktop and networking projects and new technology installations, as well as and rollouts and communication to the end users. Conducts research on desktop and network products, services, and standards in support of procurement and development efforts. Travel Requirements: Must be able to travel as needed between HCT by kdc/one's Somerville, NJ office, the KDC One Innovation Lab in Saddle Brook, NJ, and our New York, NY showroom. Mileage will be reimbursed in accordance with company policy. Qualifications / Education & Experience: Associate degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and hands-on IT experience (3-5 years) will also be considered Strong foundational knowledge in IT support, troubleshooting, and hardware/software systems Industry certifications are a plus and demonstrate a commitment to excellence: CompTIA A+ Certification Microsoft Certified (MCP, MCSA, or equivalent) Networking Certifications (e.g., CompTIA Network+, Cisco CCNA)

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized-integrated, intentional, and aligned with each client's vision of success. We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first. Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm-one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron's and Forbes among the nation's top RIA firms, and as one of the industry's best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived. Cresset is seeking an IT Specialist who report to the IT Director for the company. The primary responsibilities of this role are to ensure the stability, integrity and efficient operation of the IT infrastructure at Cresset. Primary Responsibilities: Provide technical services and support for Windows 2016 Domain, Hosted Exchange and O365 business applications Support Azure hosted cloud infrastructure Document maintenance for all computer systems and network infrastructure Maintain quality service by enforcing organization standards Evaluate and recommend IT technology Provide end user support within ticketing system resolving in a timely manner Adhere to established SLAS while investing and prioritizing tickets Assist in documentation of IT processes, procedures and systems Phone, A/V, user and system assistance, and support Employee onboarding, setup, and imaging On call as needed Qualifications and Characteristics: Bachelor's Degree in Computer Science and/or equivalent experience Expert at using and supporting Microsoft Office products and other productivity applications Strong experience with TCP/IP; experience securing and supporting internet connected computers Strong knowledge of Internet protocols including DNS Strong knowledge of Microsoft Operating systems Excellent troubleshooting skills Strong written and verbal communication skills Ability to work on deadline and communicate effectively with management and end users What We Offer: At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting base salary range: $70,000 - $80,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs. Aligning employee and organizational interests, all employees receive equity in Cresset. Equal Employment Opportunity It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities. *Disclosures related to awards, recognitions, and rankings available here. Cresset refers to Cresset Capital Management, Peakline Parent, LLC, and all of their respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducting advisory business under the names of Cresset Sports & Entertainment and CH Investment Partners, provides investment advisory, family office, and other services to individuals, families, and institutional clients. Peakline Partners, LLC, provides investment advisory services strictly to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC, and Peakline Partners, LLC, are SEC registered investment advisors.

Software Engineer | Fast-Growing Dev Tools Startup | Brooklyn, NY (In-Person) Join a high-growth startup helping top SaaS teams ship faster. We're scaling towards $10M ARR-and looking for engineers who want to move fast, build real relationships with customers, and help shape the future of dev tooling. This is a great fit for entrepreneurial engineers-many of us are former or future founders-and we thrive on in-person collaboration at our Brooklyn office. What you'll do: Be the technical face of the company for our customers (CTOs, VPs, and devs alike) Ship across the stack-bug fixes, features, SDKs, and frontend improvements Use customer feedback to influence product direction and design Work closely with the founding team to grow the company and the team What you bring: 3+ years of hands-on software experience (bonus: you've been a founder, solutions eng, or forward-deployed eng) Strong communication and fast problem-solving under pressure Deep TypeScript experience + familiarity with Python, Rust, or other languages Polyglot mindset and willingness to work across multiple codebases Bonus: Knowledge of OpenAPI, Conjure, or Smithy 📍 In-person role in Brooklyn 🚀 Work directly with customers and founders 💡 Build, ship, and learn-fast

System Engineer L1.5/L2 - MSP | NYC | Hybrid We are a fast-growing Managed Services Provider (MSP) based in New York City, providing cutting-edge IT solutions to businesses of all sizes across multiple industries. As we continue to expand, we're looking for a System Engineer (Tier 1.5 / 2) to join our dynamic team and play a crucial role in delivering exceptional service to our clients. Location: NYC - Hybrid role (2-3 days onsite, rest remote) About the Role: This is an excellent opportunity for an early-career IT professional who is ready to take their skills to the next level. The System Engineer will be responsible for day-to-day support, troubleshooting, and issue resolution across a variety of client environments. You'll work with Windows servers, networking, M365, and cloud technologies in a fast-paced, client-facing role. You'll be part of a collaborative support team, working closely with senior engineers and gaining exposure to a wide range of technologies and projects. What You'll Do: Provide remote and onsite support to clients (hardware, software, networking, and cloud) Troubleshoot and resolve issues related to Windows OS, Office 365, printers, and basic networking (DNS, DHCP, VPNs, etc.) Support Microsoft 365 administration (user setup, password resets, mailbox management) Assist with desktop builds, workstation setups, and software installations Escalate complex issues to Tier 2/3 engineers as needed Maintain accurate documentation of issues and resolutions in the ticketing system Deliver exceptional customer service and ensure client satisfaction What We're Looking For: MSP industry experience is a must Basic knowledge of Windows 10/11 and Windows Server environments Familiarity with Active Directory, Microsoft 365, and basic networking concepts Strong troubleshooting and communication skills Eagerness to learn and grow in a fast-paced, team-oriented environment Perks & Benefits: Competitive salary + annual bonus potential Hybrid schedule Health, dental, and vision insurance 401K with match Paid certifications and career development opportunities Fun and collaborative company culture with team outings and events