Technical support engineer jobs in Normal, IL - 190 jobs

As a LAN Analyst you will have the opportunity to work both independently and as part of a team on complex network projects. You will develop your professional network and leadership skills as you support a wide variety of network-related solutions. You will also utilize your technical skillset and business understanding to help solve critical business problems. Job Duties/Responsibilities may include, but are not limited to: -Diagnose, troubleshoot, and resolve LAN issues and replace defective components as needed -Respond as needed to support requests that relate to LAN development and support -Provide off-shift support for critical incidents. Team members rotate through an on-call schedule, requiring occasional off-shift and weekend support calls -Work directly, as needed, with business partners and vendors with integration of infrastructure -Design and implement processes and process improvements to aid in development and support -Follow ITSM process and documentation for all changes -Collaborate with other technical teams as needed to plan and execute changes (i.e., firewall, VPN, wireless, NAC, etc.) -Advise business partners regarding technical questions/issues in the LAN space *Skills* Network engineering, Router, Ccna, Cisco routers, Cisco switches, Troubleshooting, Switches, Lan, Firewall, Data center *Top Skills Details* Network engineering,Router,Ccna,Cisco routers,Cisco switches,Troubleshooting,Switches,Lan *Additional Skills & Qualifications* Strong communication is very important. This consultant will be working at multiple CAT facilities and working with a diverse group of people. Other Desirable Qualifications: -Cisco Certified Network Associate (CCNA) -Experience with automation technologies and scripting -Experience with DNA Center -Wireless knowledge and experience -Relevant work experience with medium to large companies *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of East Peoria, IL. *Pay and Benefits*The pay range for this position is $50.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in East Peoria,IL. *Application Deadline*This position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: About Manufacturing Maintenance Solutions (MMS) Since 2002, Manufacturing Maintenance Solutions (MMS) has been a trusted name in industrial maintenance, partnering with top-tier manufacturers and Fortune 100 companies to deliver unmatched service and results. Founded on a vision to exceed customer expectations, MMS has built a reputation for excellence, innovation, and unwavering dedication to client success. At MMS, we don't just maintain machines - we Maintain Your Success. Our team of highly skilled technicians and engineers is the backbone of our business, and we are committed to attracting, developing, and retaining the very best talent. We provide a supportive, safety-focused environment where our people thrive and deliver exceptional value to our customers. Crane Technician Specialist Pay: $36-$41 per hour (based on experience, skills, and shift) Up to $5K Sign-On Bonus For Experienced Crane Tech Shifts: All shifts available Position Overview Join a growing industrial maintenance team as a Crane Technician Specialist. We're seeking skilled, hands-on professionals who enjoy tackling mechanical and electrical challenges in a fast-paced environment. The Crane Specialist will perform preventive and corrective maintenance on facility cranes and hoisting systems, along with other industrial equipment. This includes mechanical and electrical troubleshooting, system diagnostics, and detailed documentation according to manufacturer specifications and industry standards. While certifications are a plus, hands-on experience with overhead cranes and lifting equipment is key. Why Work with MMS A people-first culture that invests in your growth and success Work with top-notch talent in a collaborative, safety-driven environment Customer-focused work that makes a real impact Stability and opportunity from a proven industry leader with over two decades of experience A commitment to continuous improvement and workplace safety What We Offer Competitive pay (based on experience and shift) All shifts available with flexible scheduling Overtime opportunities Paid time off and 10 paid holidays per year Offers multiple medical insurance coverages, the Company covers the cost of dental coverage, and vision coverage Company-provided uniforms at no cost to you Tuition reimbursement up to $3,000 per year (with approval) Employee Assistance Program (available from day one) 401(k) and Roth IRA options to plan for the future are available to you after 6 months of employment Employee Ownership Program: After six months, you'll become part of our Employee-Owned Stock Option Program - MMS covers the cost! Requirements:Key Responsibilities Perform preventive and corrective maintenance on overhead cranes, hoists, and related equipment Conduct routine crane inspections per OSHA and manufacturer guidelines Troubleshoot mechanical and electrical systems using schematics and diagnostic tools Collaborate with the maintenance team to identify and resolve system issues efficiently Maintain accurate records of maintenance, inspections, and repairs Follow all company and industry safety procedures and regulations Support broader maintenance functions as needed across mechanical and electrical systems Work weekends, overtime, or variable shifts as required Preferred Qualifications Prior experience with overhead cranes and hoisting systems Mechanical and electrical maintenance experience in industrial or manufacturing environments Ability to read and interpret wiring diagrams, blueprints, and technical manuals Familiarity with OSHA regulations and crane safety standards Strong troubleshooting skills and attention to detail Crane inspector certification (preferred but not required) Desired Qualifications Minimum 5 years of industrial maintenance experience in a similar role Education: High school diploma or equivalent required Industrial Maintenance Technician certification or training preferred Skills: Mechanical and electrical repair skills Ability to analyze, troubleshoot, and resolve complex equipment problems Knowledge of root cause analysis and corrective actions Strong commitment to safety policies and procedures Willingness to participate in training and professional development Characteristics: Works well independently and within a team Follows verbal and written instructions accurately Demonstrates initiative and reliability Other Requirements: Valid state driver's license, insurance, and dependable transportation Must be a U.S. citizen or permanent resident Job-Specific Skills Leadership experience within an industrial maintenance team (3+ years preferred) Technical understanding of heat treat operations and related systems Familiarity with OSHA safety standards, particularly for heat treat operations Knowledge of budgeting, performance tracking, and preventive maintenance planning Strong communication and interpersonal skills Physical Demands & Working Conditions Work performed primarily in a factory environment Requires walking, climbing, bending, and maneuvering around machinery Must be able to lift or move up to 50 lbs as needed Requires close and color vision for equipment inspections Operate tools and machinery safely as part of daily work Equal Opportunity MMS is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, genetic information, disability, marital status, age, veteran status, or any other characteristic protected by law.

Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities: * Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment. * Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware. * Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors. * Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students. * Research, analyze, and recommend appropriate computer hardware for customized computer configurations. * Review, prioritize, and process problem reports; document the progress of projects. * Familiar with a variety of the field's concepts, practices, and procedures. * Establish procedures for and coordinate asset management using current Help Desk System. * May lead and/or guide the work of other staff or students engaged in similar functions. * Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals. * Establish procedures to diagnose the nature and extent of computer problems. * Social media administrator for the College of Agricultural, Life, and Natural Sciences * Perform other duties as assigned. Minimum Position Requirements (including years of experience, certifications, licenses, etc.): * Bachelor's degree in Computer Science, Networking Technology, Engineering or related area * At least three (3) years of directly related experience in the field or in a related area * Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences. Knowledge, Skills, and Abilities: * Knowledge of a wide range of computer systems software, applications, hardware, and communications * Knowledge of and provide procedures for advanced computer troubleshooting techniques * Knowledge of customer service standards and procedures * Records maintenance skills * Ability to make administrative/procedural decisions and judgments * Ability to simultaneously coordinate and guide multiple projects * Must be able to troubleshoot basic network related problems. * A wide degree of creativity and latitude

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Role: Test Infrastructure Support Analyst Onsite required: Bloomington, IL No Relocation Provided Must Haves: 7 years of related experience including supporting a test infrastructure environment. Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles. Additional Information MANDATORY DETAILS Full Name : Contact info : Current location : Work authorization : Availability : Skype : Expected rate : Professional References 2:

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Hadoop Support Analyst: --> Workflow and data load monitoring --> Issue management (identification and investigation, troubleshooting, escalation and resolution). --> Be able to triage issues --> Validate user access requests --> Analytical skills --> Experience and desire to work in a Global delivery environment. Qualifications => Bachelor's degree or foreign equivalent required from an accredited institution. => Will also consider three years of progressive experience in the specialty in lieu of every year of education. => At least 4 years of relevant experience or equivalent combination of education and work experience Additional Information U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time

requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels. Primary Duties & Responsibilities: Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs. Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity. Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN. Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes. Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding. Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience. Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs. Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership. Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices. Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction. Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage. Help prepare users for new technology deployments by assisting with training and communication of benefits. Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration. Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts. Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study. Travel may be required based on supported offices. Qualifications: Bachelor's degree in business or related field, or equivalent experience. Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry. Experience coaching and training professionals. Technology support experience preferred. Ability to understand sales-focused software technology and its benefits. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool Ability to build and maintain relationships. Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.) Demonstrated ability to lead and facilitate groups of people. #LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $60,340.00 Pay Range - End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Full-time Description Perform expert level remote helpdesk services for CDG's customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements. Requirements · Provide accurate and efficient remote software support to CDG customers. · Provide technical support to CDG customers on daily operations related to telecommunications service delivery. · Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions. · Ability to train others on application software; develop and utilize appropriate training materials. · Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork. · Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed. · Provide training on-site at customer locations and as needed at CDG's annual Customer Conference. · Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed. · Suggest product enhancements and modifications and assist in the production and maintenance of user documentation. · Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements. · Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole. · Provide user input to software development staff for billing program enhancements and modifications. · Perform integrity and validation checks on all data transferred. · Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required. · Work on projects as needed that may include technical documentation and quality assurance functions. · Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole. Qualifications and Skills Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus. Minimum 2 years' experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications. Must be a team player with the ability to work with minimal supervision. Must be willing to work extra hours, weekends, and on-call situations if needed. Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary. Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary. Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial. Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external. Salary Description $50,000+

💻 Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism. If you're passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact. Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. **Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. Responsibilities Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations. Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff. User Training and Support: Provide end-user application training and ongoing support to staff as needed. Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager. Inventory and Organization: Manage the computer storage room and maintain accurate inventory records. Customer Service Excellence: Uphold Chestnut Health Systems' commitment to customer service excellence through professional communication and responsiveness. Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies. Additional Duties as assigned by management. Qualifications Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors). Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with mac OS is a plus. Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems. Working knowledge of mobile devices, including smartphones and tablets. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users. Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices. Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally for special projects. Valid driver's license, personal auto insurance, and eligibility for coverage under company insurance policies. On-site position with the flexibility to work occasional overtime as needed. Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. Chestnut offers a new salary structure and robust benefits! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

About Us We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support. Principal Duties & Responsibilities * Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails. * Provide basic technology and business support for Surety agents and direct Surety clients. * Properly interpret requests, create work items and escalate to appropriate team members, as needed. * Recognize high priority requests and prioritize work item assignments accordingly. * Monitor reports of Surety system incidents and escalate to IT when necessary. * Collect and log customer feedback. * Perform small daily tasks and occasionally assist the team with special projects. * Operate within defined standards and service level agreements. * Maintain timely and concise communication with customers, both internal and external. Education & Experience * Typically requires an Associate's degree * 0+ years of related experience * [OR] equivalent level of education and experience * Surety experience is a plus but not required. Knowledge, Skills, & Competencies * Ability to provide excellent communication, both written and verbal * Ability to provide quality customer service experience to callers * Demonstrate ability to work well with the team * Good organizational skills * Ability to perform independent research utilizing existing resources * Ability to perform light troubleshooting and QA testing under guidance * Willingness to learn Surety business and develop technology skills Compensation Overview The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $21.26 - $29.24 Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives * Annual bonus plans * Employee stock ownership plan (ESOP) * 401(k) - automatic 3% company contribution * Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life * Paid time off (PTO) and holidays * Paid volunteer time off (VTO) to support our communities * Parental and family care leave * Flexible & hybrid work arrangements * Fitness center discounts and free virtual fitness platform * Employee assistance program Health & Wellness * Comprehensive medical, dental and vision benefits * Flexible spending and health savings accounts * 2x base salary for group life and AD&D insurance * Voluntary life, critical illness, & accident insurance for purchase * Short-term and long-term disability benefits Personal & Professional Growth RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: * Training & certification opportunities * Tuition reimbursement * Education bonuses Diversity & Inclusion Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Drive Innovation in Autonomous Mining Technology At Caterpillar, we turn ideas into reality. Whether it's designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here. We are currently seeking a Technical Support Manager to join our Command for Hauling Service Engineering team within the Cat Technology Autonomy and Automation division. As a Technical Support Manager, you have accountability for building and maintaining critical Product Support processes and collaboration with our process partners, go to market teams, dealers, and customers globally. Your team has a significant impact on the agility and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks. Continuous learning and professional growth are key aspects of this role, and specialized training will be provided for the successful applicant to support their development. What You'll Do: * Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers * Build strong working relationships with internal teams and dealers to ensure their success. * Participate in regular technical meetings with Dealers, Parts and Supply Chain, Engineering and Component Suppliers on key technology parts and components * Manage product specific Warranty and Goodwill claims globally * Develop and manage Technology Service Publications and Technical Literature to support the autonomous truck fleets * Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues. * Create and report product improvement ideas including functional enhancements and supportability improvements. * Assist your team in the management of New Product Introduction (NPI) projects, Field Inspections and Campaigns and New Build technical assistance. * Support MineStar Product Field Follow Testing and Validation programs globally. * Engage with the team on Product related Incident Investigations as required. * Generate system reports tracking components, parts and warranty performance and insights. Key Skills Required: * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. * Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. * Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. * Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. * Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. * Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. What You'll Need to Succeed Basic Qualifications: * Bachelor's Degree (Engineering stream) or equivalent technical experience. * Prior Management experience (3+ year) * Product or industry specific knowledge and experience (3+ year) Preferred Skills and Experience: * Proven ability to manage a team with a dynamic workload * Experienced coaching capabilities for a team managing first-line technical support for enterprise-level applications. * Strong background in change management, problem management and root cause analysis for complex software and hardware systems with strength in data driven communications and decision making. * Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers. * Ability to work both independently and collaboratively as an integral part of local and global teams in a fast-paced environment. * Self-starter with a proactive mindset, taking initiative to tackle challenges and drive effective solutions forward. * Experience in mining or heavy earthmoving industries is a benefit but not required. * Experience with MineStar or equipment automation is a benefit but is not required. Why Join Us? * At Caterpillar, you'll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a dynamic work environment, career growth opportunities, and specialized training to enhance your expertise. * Join us and be part of something bigger-where your work truly matters. Additional information: * This position is advertised in multiple countries to attract the best-fit candidate. * ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment. * Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at *************************** * This position requires the candidate to work 5 days in office Posting Dates: January 8, 2026 - January 22, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.

Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Illinois State University does not authorize out-of-state work. Contact Information for Applicants Colette Homan Human Resources ************ ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Application Opened: 01/13/2026 05:00 PM CST Application Closes:

Tech Support JobID: 2572 Part-Time Temporary Hourly Employees Date Available: ASAP Additional Information: Show/Hide Questions regarding this position can be emailed to Jason Radford, Systems Administrator or contacting ************ to speak with Jason directly. * The start date is ASAP and the end date is May 22, 2026. * This position is expected to work up to 20 hours per week. * The Technology department will review applications as positions are available and will contact applicants to schedule interviews. * The compensation for this position is $15/hour - benefits are not available for this position.

Salary: Mission Statement At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment. Job Description Overview The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment. Key Responsibilities Technical Support: Provide timely assistance for hardware and software issues faced by staff and students. Troubleshoot and resolve IT-related problems efficiently. System Maintenance: Regularly update and maintain school technology systems, including computers, tablets, and educational software. Ensure all systems are secure and functioning optimally. Training and Support: Conduct training sessions for staff on using technology effectively in the classroom. Develop user-friendly guides and resources to assist staff and students. Collaboration: Work closely with educators to identify technology needs that enhance learning for neurodiverse students. Collaborate with external vendors for software and hardware procurement and support. Data Management: Assist in managing student data systems and ensure compliance with privacy regulations. Support the implementation of educational technologies that cater to diverse learning needs. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Previous experience in an IT support role, preferably in an educational setting. Familiarity with assistive technologies and tools used in special education is a plus. Skills: Strong problem-solving abilities and technical troubleshooting skills. Excellent communication skills to interact with staff, students, and parents. Patience and empathy when working with neurodiverse individuals. Personal Attributes Passion for supporting children with Autism and Learning Disabilities. Commitment to fostering an inclusive and supportive school environment. Ability to adapt to the unique needs of each student and staff member. Inclusivity Statement At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive. Benefits Competitive salary and benefits package. Opportunities for professional development in special education and technology. A supportive and collaborative work environment focused on student success. Application Process Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** . Join Us! Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!

Green Tree Pharmacy is seeking a dependable and detail-oriented Triage/Billing Support Analyst to support our billing department. This role is responsible for answering customer inquiries, managing documentation, and assisting with private pay, Medicaid, and insurance-related tasks. Responsibilities: Answer inbound customer calls and return messages within one business day Assist private pay customers and ensure concerns are resolved promptly Partner with Billing Analysts when accounts require research and communicate expected follow-up timelines Monitor and respond to incoming billing emails Document all customer interactions and account activity using Patient Notes Assign and work documents in the Billing folder Manage Hospice documents, including adding hospice medication lists Monitor third-party insurance communication and distribute appropriately Serve as backup for Accounts Receivable Analyst tasks: Review Medicaid Pending and Medicaid Groups monthly Check state websites for Medicaid approval and upload documentation Rebill claims once Medicaid approval is received Send BAE documentation when needed Assist with additional projects as assigned Qualifications: Experience in pharmacy billing, and customer service preferred Strong communication and problem-solving skills Ability to multitask and work efficiently in a fast-paced environment High attention to detail and accuracy Familiarity with Medicaid verification, or long-term care pharmacy systems is a plus Benefits: Competitive compensation DailyPay Paid time off Paid holidays Health insurance for full-time employees Dental insurance for full-time employees Vision insurance for full-time employees Employer-paid life insurance for full-time employees Employee assistance program Voluntary benefit plans offered to full- and part-time employees Retirement plan Wellness program Free continuing education through Relias Great team to work alongside * Further benefit details listed on total rewards guide

Green Tree Pharmacy is seeking a dependable and detail-oriented Triage/Billing Support Analyst to support our billing department. This role is responsible for answering customer inquiries, managing documentation, and assisting with private pay, Medicaid, and insurance-related tasks. Responsibilities: * Answer inbound customer calls and return messages within one business day * Assist private pay customers and ensure concerns are resolved promptly * Partner with Billing Analysts when accounts require research and communicate expected follow-up timelines * Monitor and respond to incoming billing emails * Document all customer interactions and account activity using Patient Notes * Assign and work documents in the Billing folder * Manage Hospice documents, including adding hospice medication lists * Monitor third-party insurance communication and distribute appropriately * Serve as backup for Accounts Receivable Analyst tasks: * Review Medicaid Pending and Medicaid Groups monthly * Check state websites for Medicaid approval and upload documentation * Rebill claims once Medicaid approval is received * Send BAE documentation when needed * Assist with additional projects as assigned Qualifications: * Experience in pharmacy billing, and customer service preferred * Strong communication and problem-solving skills * Ability to multitask and work efficiently in a fast-paced environment * High attention to detail and accuracy * Familiarity with Medicaid verification, or long-term care pharmacy systems is a plus * Benefits: * Competitive compensation * DailyPay * Paid time off * Paid holidays * Health insurance for full-time employees * Dental insurance for full-time employees * Vision insurance for full-time employees * Employer-paid life insurance for full-time employees * Employee assistance program * Voluntary benefit plans offered to full- and part-time employees * Retirement plan * Wellness program * Free continuing education through Relias * Great team to work alongside * Further benefit details listed on total rewards guide

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband products and services. Duties/Responsibilities: Handle customer inquiries promptly and effectively through various communication channels. Maintain up-to-date and accurate customer records. Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service. Provide support for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction. Work within our ticketing system to document all customer interactions including requests for technical assistance, steps taken to resolve them, and specific time frames for scheduled appointments. Educate and assist customers with troubleshooting i3 Broadband provided equipment, as well as assist in some basic home networking support. Escalate issues to Tier 2 as needed to assist in diagnosing network issues. Use appropriate communication and documentation to inform the team of important issues and information which will help improve team performance. Participate in the on-call rotation as agreed by the Tier One Support team. When on-call, be prepared to address technical issues at all times. Required Skills/Abilities: Willing and has a desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results. Inquisitive and analytical with a passion for technology. Delight in providing outstanding customer satisfaction. Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor. Must be computer proficient with a basic and diverse understanding of consumer electronics. Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer inquiries. Ability to work independently and maintain confidentiality. Ability to handle and prioritize multiple tasks each day. Strong documentation skills and ability to identify and produce clear, comprehensive written instructions and technical documentation that other people can understand. Must be detail-oriented and work as part of a team. Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule. Willing to train, accept feedback and learn the job according to i3 standards. Education/Experience: No prior experience is necessary, however, previous customer service or IT-related experience such as IT helpdesk is preferred. High School diploma/GED Must have a clean driving record and the ability to pass a criminal background check. Physical Requirements: Must be able to sit at a desk for extended periods, working at a computer for up to 8 hours per day. Ability to communicate orally and in writing. Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment. Offered Benefits: Competitive starting wage Medical, Dental, and Vision insurance Flexible Medical Spending Account Paid Time Off 7 paid holidays Company Matching 401(k) Company-paid life insurance 100% FREE services to employees who live within our service area Equal Opportunity: i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.

Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model. The company's seven business segments leverage the 80/20 business model to generate solid growth, best-in-class margins and favorable returns in markets where innovative, customer-focused solutions are required. ITW delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries targeting sustainable and profitable organic growth. The Sexton business fits within the ITW Drawform Division and is a market leader in the manufacture of high-pressure aerosol cans and after-market filter shells and is seeking a support operator for its Decatur, AL facility, located 30 minutes Southwest of the Huntsville area. Job Description The support operator works in a team environment and is responsible for supporting the routine operations of at least one production line. This role is responsible for prepping and packaging the product for transit, keeping an accurate count of the product produced on the shift, monitoring quality and maintaining an organized, clean, and safe work area. and overall, plays a key role in keeping the production line functioning safely and smoothly. Essential Functions: Follow standard operating procedures, work instructions, and health/safety/environmental requirements. Communicate with associate(s) from previous shifts and other line team members about safety, quality, and production issues. Fill double seamer with appropriate size and style can bottoms. Utilize a dial indicator and a go/no-go gauge. Monitor the tester and communicate any issues to the Quality Team, Shift Supervisor, and Maintenance Team. Follow customer packaging requirements and meet company core values. Obtain cross-training on all lines and can styles. Share responsibility with other operators to complete all work-related documentation. Maintain a clean work environment by following housekeeping instructions and 5-S philosophy. Work overtime and perform other duties as . Qualifications High School diploma or GED . Previous experience in manufacturing environment highly desired. Able to lift boxes, tooling and other objects as needed. Additional information Demonstrate knowledge concerning general safety protocol and procedures regarding field operations. Ability to work independently, manage projects and complete assignments in a timely manner. Self-starter; works with minimal supervision; capable of offering up and making decisions. Effective oral, interpersonal and written communication skills. Team-player with aptitude to learn the ITW culture and work within a fast-paced environment. Ability to maintain keen vision and mental awareness while practicing careful attention to detail. Ability to collaborate with team members to support troubleshooting, problem solving, root cause analysis, and related process improvement activities. Being an employee at ITW comes with lots of benefits. Some of these benefits include: Paid Holidays PTO (Vacation and Sick Pay) Attendance Bonus Employee Referral Bonus Medical (3 Plans), Dental and Vision Insurance FSA/HSA STD/LTD Life Insurance 401(k) (Roth/After-tax options available) Parental Leave Adoption Cost Assistance Tuition Reimbursement Scholarship Program 3 for 1 gift match program Volunteer Match Program $115 credit towards safety shoes ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.