Technical support engineer jobs in North Dakota

Important information: To be immediately considered, please send an updated version of your resume to ************************* Title: Computer Support Associate - Infrastructure Engineer Duration: 2 years W2 Contract (No C2C) Pay rate: $27 per hour *** This position will require some travel to Valley City, ND when needed*** 1st Shift Major Purpose: Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. Job Description: To provide onsite deskside Tier 2 support performing the following duties Job Duties: Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements: Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements: Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Additional Information: Metatarsals are required on the first day Business casual dress code.

Akkodis is seeking a Desktop Support Technician for a 12 Months contract position with a client located in 3815 116th Ave SW; Dickinson, ND (58601). Ideally looking for applicants with a strong working knowledge or strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment comes as a plus. Job Title: Desktop Support Technician Location: 3815 116th Ave SW ; Dickinson, ND (58601) Duration: 12-month term with possibility of extension On-Call: Required (3 to 4 calls after hours per year, minimal). Work hours: 8 hours per day (start time is flex between 6am to 9am, then 8 hours later end of shift). Experience with more than Experience with more than >8 years - Pay Rate Range: $26/hr on W2 - $31/hr on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors. Position Overview: Our client is seeking a Desktop Support Technician to provide hands-on technical support to approximately 120 users at the Dickinson, ND site. The ideal candidate will have a strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment. This role requires an individual who can efficiently resolve user issues, manage ServiceNow tickets, and maintain smooth IT operations onsite. Key Responsibilities: Provide end-user support for desktops, laptops, printers, and other peripherals. Perform imaging and reimaging of systems as needed. Manage and resolve tickets using the ServiceNow ticketing system. Support basic network troubleshooting (connectivity, VPN, IP configuration, etc.). Assist with technical issues in lab environments-lab experience is mandatory. Collaborate with other IT staff to ensure smooth day-to-day operations for all site users (approximately 120 users). Provide on-call support as required. Required Skills & Experience: Proven experience providing desktop and end-user support in an enterprise or lab setting. Mandatory lab experience. Experience with ServiceNow or a similar ticketing system. Strong background in imaging and deployment of workstations. Basic to intermediate networking knowledge (LAN/WAN, VPN, IP addressing, etc.). Excellent problem-solving and communication skills. Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications. Familiarity with networking basics (TCP/IP, DNS, DHCP). Ability to work independently and manage multiple priorities. Excellent communication and customer service skills. Education & Certifications: No specific certifications required; however, relevant IT certifications (CompTIA A+, Network+, etc.) are a plus. Associate degree in IT or related field preferred (or equivalent experience). If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them! If you are interested in this IT Support Technician for a 12 Months contract position with a client located in 55071, St Paul Park, Minnesota, United States (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to *************** .If you have questions about the position, please contact Mohammed Ateequddin at ************ or ******************************* Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://***************/en/privacy-policy . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance.

ClearanceJobs is currently partnering with a rapidly growing aerospace company to assist in hiring an Operations Support Engineer on a full-time, permanent basis. This position must be held onsite in Grand Forks, ND and requires an active Secret security clearance (minimum), with a TS/SCI security clearance preferred. Relocation assistance is available for non-local candidates. Title: Operations Support Engineer Location: Grand Forks, ND Clearance: Secret (minimum) Summary: The selected engineer will support operational activities at our customer Operations Center (OC). Staff will be assigned to provide 24/7 operational support to SDA's Proliferated Warfighter Space Architecture (PWSA) Transport Layer. The PWSA Transport Layer will provide multi-band global communications access and persistent encrypted connectivity for warfighter missions. Staff will be required to work shifts and weekends and be on-site at the government customer facilities. Staff will be working in a highly dynamic environment with multiple government customers and partner organizations to provide critical warfighter capabilities. REQUIRED: Up to 6 months of Training at our headquarters in Greenwood Village, CO REQUIRED: After completion of training, you must be willing to relocate and work in our facility in Grand Forks, ND full-time RESPONSIBILITIES Perform on-console tasks for real-time operations and anomaly investigations for multiple missions Develop and execute Procedures for mission operations and Spacecraft mission planning Respond to anomalies, software issues/failures for both ground and space assets Trend and monitor telemetry Monitor health and safety of space and ground segments Support mission integration into the operations center Support Mission Planning activities for the PWSA constellation QUALIFICATIONS Ability to quickly learn new software and technical subjects Familiarity with Python Excellent organization and communication skills Ability to work well in both a team environment and executing individual tasks Previous experience in satellite operations or satellite mission planning Ability to regularly work off hours, weekends and holidays; shift work required PREFERRED QUALIFICATIONS BS degree in engineering, computer science, or relevant technical field General knowledge of spacecraft subsystems, orbital dynamics, and ground systems Experience with the following: Telemetry analysis and trending Space situational awareness Flight and ground software Network administration Data management General familiarity with current cybersecurity best practices About the Company: This aerospace company was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next- generation space mission operations worldwide. Today, the company is one of the most innovative aerospace companies, specializing in end-to-end customer solutions and the rapid production of spacecraft platforms. The company's complete Space Segment Solution includes spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations, enabling customers to leverage the company's existing technology solutions to get to orbit rapidly and responsively. This company is looking to expand their team across the board. Benefits: In addition to competitive compensation and exciting projects, this company is proud to offer a comprehensive benefits package including medical, dental, and vision insurance along with unlimited PTO and a 401K.

Classification $15.00 hourly, Non-Exempt (Eligible for overtime) 20 hours per week 100% Remote Work Availability: No Hybrid Work Availability (requires some time on campus): No This is a part-time, non-benefitted position. Only UND students are eligible to be hired into this position. UND UIT is looking to hire customer service orientated students to assist our Classrooms and Digital Media Services department. We are very flexible with schedules and welcome applicants of all majors and experience levels. We are very flexible for hours and can work around any schedule. Duties & Responsibilities Assist Digital Media Engineer with setup and execution/monitoring of Live Stream events Provide in-person support to faculty during active class sessions Assist with updating and maintaining classroom technology throughout campus General organization, data entry, and clean up as needed Other duties as assigned Minimum Requirements As a result of working in this position, the staff member will gain the following skills: • Critical Thinking and Problem Solving • Interpersonal Development • Professionalism Must be punctual and have good time management skills Excellent interpersonal and communication skills Ability to troubleshoot and think on their feet, potentially in front of an active class Valid driver's license Basic Understanding of Windows Operating system Basic troubleshooting skills Willingness to work one on one with faculty Must be able to work on campus Ability to work well in a team or independently Must be a student for the Spring 2025 semester Successful completion of a Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment. Preferred Qualifications Experience with Microsoft O365 (Word, PowerPoint, and Excel) Basic knowledge and understanding of A/V equipment To Apply For full consideration, applications must be received by the closing date and include the following materials: • Resume Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week. Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at **************************.

Technology Williston Basin School District #7, Williston, North Dakota, is currently accepting applications for the following position: Technology Support Specialist I Williston Basin School District #7 - Technology Dept WBSD #7 is an Equal Opportunity Employer. If claiming veterans' preference, you must provide a copy of your DD-214, Certificate of Release or Discharge from Active Duty, or other acceptable documentation. Applicants claiming 10-point preference will need to submit Form SF-15, or other acceptable documentation. For more information about this position, please contact: Judy Billehus Human Resources Director Williston Basin School District #7 PO Box 1407 820 E Broadway Williston, ND 58801 Ph: ************** ************************************ Attachment(s): Technology Support Specialist.docx

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Work Schedule * Hybrid (after an initial training period) from our Mandan, ND office * Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location. * Monday-Friday, scheduled to work within 7:30 am - 6:00 pm Primary Responsibilities * Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to): * Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc * Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed * Supports device replacements and rotations * Installs and troubleshoots NISC approved software on NISC owned devices * Provides support of NISC's phone & ACD systems * Assists with support of our SSO (Okta) for various applications * Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices. * Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts * Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs * Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met * Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events * Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role * Assists project leads on various projects within the Helpdesk team * Availability to participate in an On-Call/Afterhours rotation (one week about every two months) * Additional tasks or duties as required Knowledge, Skills & Abilities Preferred * Strong verbal and written, interpersonal and communication skills * Strong customer service skills * Familiarity with the setup and support of Windows and Mac operating systems and software * Familiarity with basic support of TCP/IP networks * Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN) * Familiarity with Telephony * Familiarity with Okta (SSO) * Familiarity with a ticketing system or working from a queue * Strong problem-solving skills and attention to detail * Ability to work independently, as well as in a team environment * Ability to effectively adapt to change * Ability to interact in a positive manner with internal and external contacts * Ability to maintain the highest level of professionalism, ethical behavior and confidentiality * Commitment to NISC's Statement of Shared Values Education Preferred * High School Diploma or equivalency required. * Bachelor's Degree in a related field or equivalent experience preferred. Minimum Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Job Summary: The Technical Support Specialist serves as liaison between operations and customers following the customer implementation cycle. This role is accountable to provide solutions to break/fix issues or continued new installations for Pedigree Technologies products. It also includes some account setup, testing, training and implementation of Pedigree Technologies solutions. This individual provides first level technical support including problem diagnosis and resolution, setup and management of customer software, and telephone, email, and one-on-one technical support. Knowledge and Skills: Minimum Associate's degree or combination of education and experience. Technical support experience preferred. Spanish language skills a plus and paid at a higher rate. Previous use of call center phone systems preferred. Excellent communication skills both written and verbal. Ability to stay calm under pressure. Excellent teamwork skills and strong customer service methodologies. Ability to work collaboratively with others both internally and externally. Proven multi-tasking, prioritization, organization and coordination skills. Proficient in Excel, Outlook and Word with the ability to learn our solutions within three months. Basic mechanical aptitude or general mechanical knowledge a plus. Job Responsibilities: Consult with users to determine and resolve hardware and software issues. Perform data analysis and troubleshooting to isolate and diagnose client technical issues. Provide telephone, e-mail and network alert response and utilize CRM and ticketing system to document and track open problems, billable time, and contracted time. Responsible for keeping customer systems documentation up to date. Provide detailed and effective communication to internal team. Follow escalation process for ongoing customer issues. Work directly with vendors to identify solutions and actively apply those solutions for improving the client's infrastructure. Continuously strive to improve client support by identifying opportunities and recommending solutions for improving services efficiency and effectiveness. Monitor customer networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client systems. Utilize established script to use for customer calls. Verify, document and create software bug reports for development team. Routinely updates customer databases with key points to ensure open communication with all internal departments to ensure ongoing customer focused initiatives are achieved.

About NISC NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Work Schedule Hybrid (after an initial training period) from our Mandan, ND office Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location. Monday-Friday, scheduled to work within 7:30 am - 6:00 pm Primary Responsibilities Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to): Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed Supports device replacements and rotations Installs and troubleshoots NISC approved software on NISC owned devices Provides support of NISC's phone & ACD systems Assists with support of our SSO (Okta) for various applications Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices. Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role Assists project leads on various projects within the Helpdesk team Availability to participate in an On-Call/Afterhours rotation (one week about every two months) Additional tasks or duties as required Knowledge, Skills & Abilities Preferred Strong verbal and written, interpersonal and communication skills Strong customer service skills Familiarity with the setup and support of Windows and Mac operating systems and software Familiarity with basic support of TCP/IP networks Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN) Familiarity with Telephony Familiarity with Okta (SSO) Familiarity with a ticketing system or working from a queue Strong problem-solving skills and attention to detail Ability to work independently, as well as in a team environment Ability to effectively adapt to change Ability to interact in a positive manner with internal and external contacts Ability to maintain the highest level of professionalism, ethical behavior and confidentiality Commitment to NISC's Statement of Shared Values Education Preferred High School Diploma or equivalency required. Bachelor's Degree in a related field or equivalent experience preferred. Minimum Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

is located at our Headquarters facility in Bismarck, ND. is open to varying levels based on experience. Assist in supporting the IT project portfolio management activities to align with strategic objectives. Work with IT and business leaders to help develop business cases, prioritize projects, manage risks and dependencies, and maintain organizational communication plans related to IT projects and initiatives. **ESSENTIAL DUTIES** + Assist in maintaining an accurate inventory of IT projects and regularly assess and reprioritize projects based on strategic goals. + Support the coordination of IT project requests from a conceptual phase through formal project initiation. + Help identify impediments and work with stakeholders to mitigate or resolve any negative impacts. + Collaborate with IT management and business leaders to establish and maintain a multi-year roadmap of IT projects and initiatives. + Assist in defining business cases for IT projects, preliminary project scope, deliverables, and initial project requirements. + Support staffing efforts across cross-functional teams for IT-related projects. + Help monitor and communicate project risks or issues to relevant stakeholders, leadership teams, and steering committees. + Build and foster strong relationships with key stakeholders, including senior management, business units, and external vendors. + Assist in the IT budgeting cycle and maintain an accurate view of IT project expenditures and planned costs throughout the year. + Support the IT project intake process and implement continuous improvement initiatives within the IT project management processes, methodologies, and tools. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** + Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering or a related discipline, and 3 years of related IT experience; or + Associate's degree combined and 5 years of related IT experience; or + A high school diploma or equivalent (HSED or GED) and 7 years of related IT experience. + Experience leading IT projects or managing IT project portfolios involving cross-functional teams, and multiple business units. + Expected to hold, or pursue and maintain, the Certified Associate in Project Management (CAPM) from the Project Management Institute (PMI), Comp TIA's Project+, or equivalent within 12 months of filling this role. + A valid driver's license. + Occasional travel may be required. **This position is identified as a Critical Infrastructure Protection (CIP) related position, which may allow physical and/or logical access to Bulk Electric System (BES) cyber related assets or systems. This position may allow access to privileged information relating to such assets or systems. This position will be required to strictly adhere to all Basin Electric policies, procedures, and programs applicable to the Critical Infrastructure Protection (CIP) requirements.** **PREFERRED QUALIFICATIONS** + Previous experience with budget management, financial analysis, or cost control methods. + Working knowledge of the utility industry and cooperative business model. **PHYSICAL AND ENVIRONMENTAL DEMANDS** This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. **KEY SKILLS** + Ability to communicate and clearly exchange accurate information. + Ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines. + Knowledge of IT systems, the software/product development lifecycle, development methodologies, IT systems architecture, IT systems administration, along with tools and processes that support business systems. Basin Electric wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at ************. Please indicate the specifics of the assistance needed or provide your contact information, and a Basin Electric Human Resources representative will contact you. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.

Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services . We are looking for IT support technicians that are passionate about the world of technology and want to be key individuals to help troubleshoot our clients. Job Description The IT Desktop Support Specialist's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days. Qualifications Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Gather customer's information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more. Follow standard processes and procedures; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Organize ideas and communicate oral messages appropriate to listeners and situations; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Minimum 12 hours of weekend working availability on a Saturday or Sunday Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration Other IT certification helpful but not required Additional Information Conditions: Must be able to sit for long periods of time Position requires use of headset/microphone Salary: 16.25 Required Education: High School Diploma or GED, 2-year technical degree or similar experience. Required Experience: 1 year Customer Service Location: Fargo, North Dakota JobType: Full Time Hours: Variable

⭐ IT Support Desk Technician Opportunity ⭐ Fargo, ND | Hybrid (On Site Required) Full Time | Monday through Friday | 8:00 AM to 5:00 PM MedBridge Healthcare is seeking an experienced IT Support Desk Technician to support our Fargo, ND operations and partner sites. This role is ideal for a customer focused IT professional who enjoys hands on support, troubleshooting, and working closely with internal teams in a healthcare environment. ✨ What We Offer Medical, dental, and vision insurance Generous PTO and paid holidays 401(k) with employer match Company paid life insurance Employee assistance program Stable weekday schedule with no nights or weekends Hybrid work model after initial onboarding period Opportunities to grow within a national healthcare organization What You'll Do Provide IT support to employees both remotely and on site Troubleshoot hardware, software, network, and system issues Configure, maintain, and support Windows systems and Microsoft 365 applications Document issues, solutions, and system updates accurately Maintain inventory and asset tracking for IT equipment Install, upgrade, and maintain equipment at labs and partner sites Coordinate lab changes and relocations with leadership and site managers Train employees on new equipment and software upgrades Collaborate with sleep labs on network and system functionality Communicate proactively with managers regarding site needs and improvements What We're Looking For Minimum two - three years of experience in IT support or help desk roles Strong customer service and communication skills Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services Experience troubleshooting hardware, software, and web based applications Working knowledge of networking, security, and database systems Ability to multitask, prioritize, and resolve issues efficiently Strong attention to detail and documentation skills Certifications in IT, networking, or security preferred but not required Collaborative team oriented mindset with a willingness to learn Schedule Monday through Friday, 8:00 AM to 5:00 PM Why MedBridge? MedBridge Healthcare is a national leader in sleep medicine, partnering with hospitals and physician practices to provide integrated sleep diagnostic and therapy services. Our IT team plays a critical role in supporting patient care across the organization. STATEMENT OF POLICY MedBridge is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as an individual with a disability. AFFIRMATIVE ACTION PLAN (AAP) The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours. REASONABLE ACCOMMODATION Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at ************** or TTY 711 (Relay). EMPLOYMENT ELIGIBILITY This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Minimum two - three years of experience in IT support or help desk roles Strong customer service and communication skills Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services Experience troubleshooting hardware, software, and web based applications Working knowledge of networking, security, and database systems Ability to multitask, prioritize, and resolve issues efficiently Strong attention to detail and documentation skills Certifications in IT, networking, or security preferred but not required Collaborative team oriented mindset with a willingness to learn

Job Details Job Ref:R0081392 Category:Pharmacology Employment Type:Full-Time Health Care Partner:University of Vermont Medical Center Location: 75 Holly Court, Williston, VT 05495 Department:Network Pharmacy Systems & Informatics Job Type:Regular Primary Shift:Variable-8-10hr Hours:Variable - Variable Hours per Week: 40 Weekend Needs:Other Pay Rate: $27.30 - $40.95 per hour JOB DESCRIPTION: The Network Pharmacy Informatics Specialist is responsible for supporting and participating in the selection, implementation, and maintenance of pharmacy-based technology including: hardware, software, development of training programs for staff. The technology involves expensive equipment with sophisticated software systems. The job requires maintenance and monitoring of controlled drug dispensing systems, which is a high-risk area for staff, patients, and the network organizations. Many inpatient pharmacy systems interface with Epic and thus have a significant clinical impact including special clinical alerts and medication error prevention. Changes to pharmacy systems directly affect and are affected by changes in Epic, so a good understanding of how these systems interface is of high importance. The Network Pharmacy Informatics Specialist helps design how information is entered into the systems and develops reports for retrieval, and assists in the analysis of that information. The Specialist works independently with input from pharmacy management and pharmacy systems architects. The Specialist interacts with customers throughout the Network including management of other departments, nursing and medical staff. Frequent contact with vendors is also necessary to coordinate the maintenance and repair of systems. EDUCATION: Associate's degree or formal technical training or 3 years equivalent experience with similar Pharmacy systems. Registration as Pharmacy Technician with the State of Vermont Board of Pharmacy as well as National Pharmacy Certification. EXPERIENCE: Computer hardware troubleshooting/repair. Database and spreadsheet skills. Understanding of computer networking.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Arizona - Remote; Arkansas - Remote; Florida - Remote; Georgia - Remote; Idaho - Remote; Illinois - Remote; Indiana - Remote; Iowa - Remote; Kansas - Remote; Kentucky - Remote; Louisiana - Remote; Michigan - Remote; Minnesota - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; Ohio - Remote; Oklahoma - Remote; South Carolina - Remote; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote **Company Description** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** As a Electrical Engineer, on the Power Systems Studies group you will work directly with some of the world's largest technology companies and other mission-critical clients. You will serve as an electrical engineer on projects, design calculations, write technical reports, and prepare documents. Experience in performing short circuit analysis and producing arc flash studies is required. You will also coordinate with other Olsson teams, professional staff, technical staff, and clients. You may travel to job sites for observation and attend client meetings. _We currently have one opening and will consider candidates interested in being located in most locations across the United States._ **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills + Ability to contribute and work well on a team + Ability to be a self-starter to take on a variety of tasks to best serve the client and their project work + Investigation and troubleshooting of problems to find solutions + Ability to contribute and work well on a team + Bachelor's Degree in electrical engineering + 2+ years or related electrical engineering experience + EIT required + SKM and ETAP software experience is preferred \#LI-DD1 **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. This position will be responsible for providing onsite technical services to customers in support of mission-critical data center systems. In this role, specialists execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance services on liquid cooling equipment. Duties and Responsibilities Participates in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers, electromechanical, networking, cooling and related systems. Identifies necessary parts to resolve customer equipment failures. Maintains accurate customer service records/reports within the service management tool. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content development and provides training to customers and other field service personnel, as required. Contributes to the creation of knowledge articles and other technical-related documentation. Serves as a technical resource to sales and business development personnel. Maintains knowledge of supported products including certifications, if required. Other duties as assigned. Knowledge, Skills, and Abilities Ability to successfully apply technical knowledge to identify root causes. Ability to demonstrate excellent customer service and communication skills. Ability to read basic product drawings, schematics, and technical specifications. Requires the ability to manage priorities effectively. Ability to travel 25-75% with very little notice in some rare cases. Troubleshooting skills and sound technical judgment. Ability to work both onsite independently and as part of a team. Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. Ability to pass customer-specific background check processes, if applicable. Position Qualifications Minimum of 5 years of experience in field service or a similar technical support-related position. Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. Prior experience of working within Data Center environments is required. Experience reading mechanical and electrical Schematics. Experience working with 124/208VAC and 48V DC. Prior experience troubleshooting and repairing hardware is required, for example with electro-mechanical equipment, controllers, sensors, and actuators, pumps, etc. Physical Requirements/Abilities (If necessary) Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. Must be able to lift to 75 pounds at times. Travel may be required 50% of the time on average. #LI-AT1 New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Classification * $15.00 hourly, Non-Exempt (Eligible for overtime) * 20 hours per week * 100% Remote Work Availability: No * Hybrid Work Availability (requires some time on campus): No This is a part-time, non-benefitted position. Only UND students are eligible to be hired into this position. UND UIT is looking to hire customer service orientated students to assist our Classrooms and Digital Media Services department. We are very flexible with schedules and welcome applicants of all majors and experience levels. We are very flexible for hours and can work around any schedule. Duties & Responsibilities * Assist Digital Media Engineer with setup and execution/monitoring of Live Stream events * Provide in-person support to faculty during active class sessions * Assist with updating and maintaining classroom technology throughout campus * General organization, data entry, and clean up as needed * Other duties as assigned Minimum Requirements * As a result of working in this position, the staff member will gain the following skills: * Critical Thinking and Problem Solving * Interpersonal Development * Professionalism * Must be punctual and have good time management skills * Excellent interpersonal and communication skills * Ability to troubleshoot and think on their feet, potentially in front of an active class * Valid driver's license * Basic Understanding of Windows Operating system * Basic troubleshooting skills * Willingness to work one on one with faculty * Must be able to work on campus * Ability to work well in a team or independently * Must be a student for the Spring 2025 semester * Successful completion of a Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment. Preferred Qualifications * Experience with Microsoft O365 (Word, PowerPoint, and Excel) Basic knowledge and understanding of A/V equipment To Apply For full consideration, applications must be received by the closing date and include the following materials: * Resume Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week. Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at **************************.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Oversee the design, alignment and implementation of technology architecture and administration of SAP. Provide strategic planning, technical expertise, and collaboration with various stakeholders and is used to drive innovation and success in IT. Translate the organization's requirements and goals into technical design. **ESSENTIAL DUTIES** + Develop and maintain the organization's enterprise architecture blueprint, encompassing IT systems, applications, data, processes, and infrastructure, aligned with IT and business objectives and strategies. + Oversee the management of SAP systems deployed in the cloud, ensuring optimal configuration and performance in cloud environments. + Work with functional consultants to support the integration of business processes within the RISE architecture. + Manage and optimize SAP Fiori applications, ensuring a smooth user experience and integration with back-end systems. + Collaborate with stakeholders to design and develop applications and solutions on SAP BTP, ensuring they meet business requirements. + Facilitate seamless integration of SAP solutions with other cloud services and applications, enabling efficient data flow and business processes. + Administer user access and roles in alignment with RISE best practices, ensuring secure access to cloud-based applications. + Ensure compliance with security policies and regulations, addressing any vulnerabilities in the cloud environment. + Participate in change management processes for system updates, ensuring minimal disruption to business operations. + Maintain documentation for system configurations, processes, and changes, and provide regular reports on system performance and health. + Support the deployment of innovative technologies and solutions within the SAP landscape, enabling businesses to leverage advanced capabilities. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** + Bachelor's degree in computer science, information technology, computer or software engineering or related field; or + Associate's degree in computer science, information technology, computer or software engineering, or related field and 2 years of related experience; or + A high school diploma or equivalent (GED or HSED) and 4 years of related experience. + A valid driver's license. **PHYSICAL AND ENVIRONMENTAL DEMANDS** This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. **KEY SKILLS** + Introductory knowledge of application development and lifecycles; implementation of applications; procedural language; Structured Query Language (SQL), C#, Java, and relational database concepts. + Ability to communicate and clearly exchange accurate information. + Ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines. + Basic knowledge of computer system networking and architecture. + Ability to prioritizing tasks effectively. + Good communication and organizational skills. + Proficient with personal computers and Microsoft Word, Excel, and Outlook. + Ability to manage and deliver technical solutions. Basin Electric wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at ************. Please indicate the specifics of the assistance needed or provide your contact information, and a Basin Electric Human Resources representative will contact you. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.