Technical Support Engineer Jobs in Norwalk, CA

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and best job fit for every candidate we place. Our client, an asset management firm, is seeking an IT Support Analyst to join their team in Los Angeles, CA! Responsibilities: Support the core IT infrastructure in the Los Angeles office The initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, via email, and/or through the helpdesk ticketing system Provide remote support for our Dallas, NY, Asia, and London offices during Los Angeles business hours Provide Level 1/Level 2 support for hardware and software systems (VMWare, Windows, Microsoft Office, Adobe, WebEx, etc.) Potential support for high-touch devices such as senior executive home offices and personal technology Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment) Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphere Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft) Evaluate new hardware and software technologies for use in the office and remotely Provide troubleshooting assistance for a complex telecommunications environment Build and deploy physical desktops, virtual machines, laptops, and mobile devices Support office moves/adds/changes Assist in the setup and support of audio/visual conferencing equipment Provide other on-call responsibilities, duties, or special projects as assigned by management Qualifications: Bachelor's degree (computer science or engineering discipline is preferred) Energetic, dependable, adaptable individual Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management Strong problem solving and troubleshooting skills Excellent verbal and written communication skills Ability to work independently and collaboratively Ability to prioritize and work on multiple projects Ability to work well under pressure while keeping a professional demeanor Ability to support very demanding end users and critical technologies Excellent organizational and time/task management skills Proficient in Windows 10 and Office 2016/2019/2021/365 Additional Skills: Exposure to ticketing systems Basic networking knowledge Security minded experience Exposure to data encryption technologies. Exposure to VMware Administration (VSphere and VMView) Exposure to Microsoft Servers, VSphere, Cisco, WebEx Demonstrated capacity for project planning and documentation Exposure to Cisco Telecommunication Systems Certifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA)

Marvin is a fast-growing healthcare startup focused on improving the care and experience for both providers and patients. We are looking for a proactive, hands-on IT Support Engineer to join our team as our first dedicated IT hire. This is a key role where you'll have the opportunity to build and shape our IT infrastructure and support processes from the ground up. This role will involve wearing multiple hats as highlighted in the responsibilities below. Key Responsibilities: Bug Triage & Ticketing: Manage incoming IT requests, triage bugs, and create tickets in our tracking system, ensuring timely resolution and escalation as needed. User Account Management: Handle the setup, modification, and deactivation of user accounts, including role-based access management. Onboarding & Offboarding: Facilitate the IT aspects of onboarding new employees, including provisioning devices, software, and credentials. Manage the secure offboarding of departing employees. Security & Compliance: Assist with maintaining IT security protocols, ensuring compliance with healthcare regulations (e.g., HIPAA). Identify and mitigate potential security risks. Cloud Infrastructure Management: Manage our cloud-based infrastructure, ensuring its reliability, scalability, and security. Collaborate with external vendors when necessary. Help Desk Support: Provide technical assistance and support for our healthcare providers and staff, resolving hardware, software, and network issues. Documentation & Training: Create and maintain IT documentation for internal processes. Provide training to staff on best practices for IT security and tool usage. Continuous Improvement: Proactively identify areas to improve our IT infrastructure, processes, and support systems as the company grows. Strive for Automation: To help team in reducing the time spent to diagnose and resolve customer issues Qualifications: Experience: 3+ years of experience in IT support or a related role, preferably in a healthcare or startup environment. Technical Skills: Proficiency in cloud infrastructure (AWS), help desk ticketing systems, user account management (Active Directory, Okta, etc.), and troubleshooting hardware and software issues. Security Knowledge: Familiarity with IT security best practices and compliance requirements (HIPAA or other healthcare regulations). Problem Solving: Strong analytical and troubleshooting skills with a commitment to driving problems to resolution. Communication: Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. Team-Oriented: Ability to work independently and as part of a collaborative, fast-paced team. Bonus Qualifications: Experience with managing healthcare-related software or systems (EHR, telehealth platforms, etc.) Knowledge of scripting or automation tools (e.g., PowerShell, Python) to streamline workflows. Certifications such as CompTIA A+, Network+, or Security+. AWS Certifications or willing to become certified within the first 6 months on DevOps, SysOps or Networking What We Offer: Competitive salary and full benefits package (401k, Equity, Health, Dental and Vision) Opportunities for career growth in a rapidly scaling company A chance to make a significant impact on the healthcare industry Collaborative and inclusive work environment

Our client in the fashion space is looking for an IT Support Specialist to join their team on an ongoing contract basis. Key Responsibilities • Technical Support: Provide comprehensive support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems efficiently and effectively. • System Maintenance: Perform routine maintenance tasks, including system updates, backups, and security patches. Monitor IT systems for performance issues and take proactive measures to ensure stability. • Incident Management: Track and manage support requests using the IT service management system. Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations. • Installation and Configuration: Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems. • User Training: Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices. Create user guides and documentation as needed. • Documentation: Maintain accurate records of support requests, resolutions, and system changes. Update knowledge base articles and internal documentation to reflect current practices and solutions. • Problem Resolution: Identify recurring technical issues and collaborate with team members to develop and implement long-term solutions. Analyze root causes and suggest improvements to prevent future problems. • Collaboration: Work closely with other IT team members and departments to address cross-functional issues and support IT projects. Communicate effectively with stakeholders to ensure alignment and project success. • Compliance and Security: Ensure all IT support activities adhere to company policies, security standards, and regulatory requirements. Implement best practices for data protection and system security. Qualifications • Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. • Experience: 3+ years of experience in IT support or a similar technical role. • Technical Skills: Proficient in diagnosing and resolving issues with operating systems (Windows, mac OS), software applications, and hardware. Familiarity with network troubleshooting and support is a plus. • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred but not mandatory. • Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. • Communication: Excellent verbal and written communication skills. Ability to explain technical concepts clearly and effectively to users with varying levels of technical knowledge. • Customer Service: Demonstrated experience in providing high-quality customer service with a focus on user satisfaction and support. • Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining attention to detail.

The IT Support Specialist is the first point of contact for Newlight's IT support and is responsible for addressing hardware and software needs, cybersecurity services, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues. ESSENTIAL FUNCTIONS Serve as the first point of contact for users seeking technical assistance over the phone, email, or in person Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update users' status and information Managing standalone printers/toners inventory Respond to telephone calls, emails, and requests from personnel. Install, upgrade, and support PC software applications. Hardware troubleshooting that includes workstations, mobile devices, network hardware devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.) Setup and configure new Windows desktops/laptops or mobile devices for new hires and upgrade existing equipment with data migration Manage new hire and termed user accounts. Provide basic training for users. Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment Identify and define security requirements for operating systems and applications. Assist with audit requests for documentation, responses, and remediation. Monitor, detect, respond to, and document cyber threats, events, and incidents. Assist with managing security awareness training/testing modules. QUALIFICATIONS 2+ years of relevant experience Familiarity with Helpdesk practices (ticket systems, team environment, etc.) Rely on instructions and pre-established guidelines to perform the job functions. Know the basic components of PCs and understand how they operate. Advanced MS Office Suite (Word, Excel, Outlook) skills SUPERVISORY RESPONSIBILITY This position does not have supervisory responsibilities. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position, on-site, requiring overtime as needed to complete assigned work. TRAVEL No travel is expected for this position. *Newlight Technologies Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Job Title: IT Support Specialist Reports to: CTO FLSA Status: Exempt Employment Status: Full-time regular Salary: $70,000-$75,000/ year About Our Organization: RIS Rx (pronounced “RISE”) is a healthcare technology organization with a strong imprint in the patient access and affordability space. RIS Rx has quickly become an industry leader in delivering impactful solutions to stakeholders across the healthcare continuum. RIS Rx is proud to offer an immersive service portfolio to help address common access barriers. We don't believe in a “one size fits all” approach to our service offerings. Our philosophy is to bring forward innovation, value and service to everything that we do. This approach has allowed us to have the opportunity to serve countless patients to help produce better treatment outcomes and an overall improved quality of life. Here at RIS Rx, we invite our partners and colleagues to “Rise Up” with us to bring accessible healthcare and solutions for all. Job Summary: RIS Rx is seeking an IT Support Specialist to serve as the first point of contact for RIS Rx's technology needs. This position is integral to ensuring seamless operations across hardware, software, and cybersecurity while fostering a high level of customer satisfaction. You will collaborate with cross-functional teams to troubleshoot, maintain, and improve our IT infrastructure. Duties and Responsibilities include but are/ not limited to the following. User Support: o Provide first-line support for technical issues via phone, email, or in person. o Perform remote and on-site troubleshooting using diagnostic techniques. o Deliver high-quality customer service, maintaining professionalism in all interactions. Hardware and Software Maintenance: o Install, configure, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, monitors). o Support operating systems, Microsoft 365, and enterprise applications. o Manage hardware inventory and software licensing. System Administration: o Create, manage, and terminate user accounts following company policies. o Monitor and respond to cyber threats, events, and incidents. o Assist in audit preparation, documentation, and remediation. Project Support: o Assist with upgrades and updates to systems and software. o Support IT initiatives and provide user training as needed. Documentation and Reporting: o Record and track IT support incidents using a ticketing system. o Develop and update technical documentation, including user guides and internal procedures. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience: o 2+ years in IT support within an enterprise network environment (50+ users). o Proficiency with Microsoft 365 and Active Directory. o Experience with hardware and software troubleshooting. Education & Certifications: o AA/AS or BA/BS preferred; HS Diploma or GED required. o CompTIA A+, Network+, or Security+ certifications preferred. Skills: o Strong problem-solving and multitasking abilities. o Exceptional verbal and written communication skills. o Proficiency in ticketing systems and Help Desk protocols. o Familiarity with cybersecurity best practices.

We are seeking a skilled Desktop Support Analyst to join our team. The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role. REQUIRED SKILLS AND EXPERIENCE - 2+ Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis - Experience with Windows 10 is required - Experience with PC/Mac software installation, troubleshooting, and maintenance - Expertise troubleshooting PCs, Mac, Printer/Scanners, Mobile Devices, and more. - Experience with LAN/WAN/WLAN technologies and support.

At Oceania International, we are a diversified company with business interests in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania International has experienced rapid growth, expanding our market internationally to over ten countries in North America, Europe, and Asia. About the role We are seeking a diligent and customer-oriented Product Support Specialist to join our team. This role is essential in providing exceptional support to our customers regarding our products and services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. You are meticulous in providing excellent customer services by handling a variety of customer queries related to our diverse product lines. The ideal candidate will also have a strong technical background and the ability to troubleshoot and resolve customer issues effectively and team the candidate will be joining What you'll do Customer Support: Provide prompt and professional responses to customer inquiries via phone, email, and live chat. Address and resolve customer issues related to product usage, features, and functionality. Assist customers with product selection, installation, and troubleshooting. Technical Assistance: Handle technical queries related to our products, offering detailed explanations and solutions. Collaborate with the technical team to resolve complex issues and provide accurate information to customers. Maintain up-to-date knowledge of all product lines and their technical specifications. Documentation and Reporting: Document customer interactions, issues, and resolutions in the customer support system. Generate reports on common issues and customer feedback to help improve products and services. Contribute to the development of FAQs, user manuals, and support documentation. Cross-Functional Collaboration: Work closely with the sales, marketing, and product development teams to relay customer feedback and insights. Assist in the training of new team members and share best practices within the support team. Participate in team meetings and provide input on process improvements. Product Knowledge: Stay informed about the latest developments in our product lines and the industries we serve. Stay updated on industry trends, emerging technologies, and competitor products to continuously improve technical support services and stay ahead of the curve. Attend product training sessions and workshops to continuously enhance product knowledge. Test new products and feature Qualifications Must Haves: Bachelor's degree in a relevant field or equivalent work experience. Minimum of 2 years of experience in customer service or technical support roles. Strong technical aptitude and the ability to understand and explain complex product features. Excellent communication skills, both written and verbal. Proficiency in using customer support software and tools. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Bonus Qualifications: Knowledge of our product lines: Bicycles & E-Bikes, Industrial Kitchen Appliances, Gun scopes, and Automated Gate Openers. Bilingual abilities are a plus.

We are seeking a highly skilled and motivated IT Support Specialist to provide comprehensive technical support to internal customers. This role involves a wide range of responsibilities, from troubleshooting operating systems to managing networking equipment, and ensuring the seamless operation of IT infrastructure. The ideal candidate will thrive in a fast-paced environment, possess excellent technical expertise, and be flexible with work schedules, including early mornings and weekends. Type: Temporary Duration: 1-2 months Scheudle: Start between 6am - 10am daily Location: Cerritos, On-Site | Occasional site visits to DTLA and other LA locations as needed Pay: $22/hr -$29/hr (please note, there is no flexibility on the hourly rate) Responsibilities Install, troubleshoot, and support operating systems and applications (Windows and Mac). Configure, install, and maintain phone systems (e.g., Cloud Mitel, Talk Desk). Perform server room maintenance, including cabling and racking servers. Install and upgrade new and existing computer equipment. Provide frontline helpdesk support to internal customers, addressing issues with printers, hardware/software malfunctions, and OS troubleshooting. Maintain and monitor firewalls, switches, and other networking equipment to minimize downtime. Update and create console logins for various internal systems. Configure and set up new or relocated workstations. Backup emails from Google domains. Run network wiring, including the installation of RJ45 connectors. Requirements: 5-7 years of experience in a Technical Support or similar role is required A+ Certification is preferred In-depth knowledge of multiple operating systems (Windows and Mac). Hands-on experience with configuring and maintaining networking devices and hardware. Willingness to work overtime, weekends, and flexible schedules as needed. Availability to travel up to 50-80% within the Los Angeles area. Ability to deliver prompt, professional responses and timely resolutions to service requests. Strong self-starter with exceptional verbal, written, and analytical skills. Capacity to manage multiple projects with competing priorities. Please submit your resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: ***********************************************************

We are seeking an experienced Network/ IT Administrator to provide day-to-day technical support and maintenance of our computer systems and networks. The ideal candidate will have a strong background in networking, desktop support, and overall in-house IT administration, as well as a deep understanding of data backup, Microsoft 365, privacy, and security control setup. Must have the ability to multitask in a high-pressure environment. Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems, and windows server 2012, 2016, 2019 and other business tools such as VoIP Avaya PBX. Install, configure, test, maintain, monitor, and troubleshoot hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install and configure server/PC hardware and software. Monitor system performance and provide timely responses to system outages. Perform regular system maintenance tasks. Maintain user accounts and access rights. Manage user PCs and ensure they are up to date with the latest security patches including managing active directory of the company. Recommend system improvements to enhance performance and reliability. Provide user training and support. Document technical issues and resolutions. Skills Required: Networking: In-depth knowledge of LAN/WAN technologies and protocols, especially enterprise Wi-Fi Management. Desktop Support: Proficient in configuring, installing, and troubleshooting PCs and laptops. System Maintenance: Experience in performing system maintenance tasks, such as patching and security updates and managing ESXI VMware. Microsoft 365: Experience in setting up, managing, and troubleshooting Microsoft 365 applications. Data Backup: Experience in developing and implementing backup strategies to ensure data integrity. Security: Well-versed in security policies and procedures related to data protection. Deep understanding of IT infrastructure, operating systems, and networks of common protocols such as SSL, HTTP, DNS, SMTP, IPsec, and Thin Client Deployment - Wyse Terminal. Privacy Control: Experience in setting up privacy controls to ensure the security of data. A strong understanding of firewall technologies and proxy server such as Premise Exchange 2019. Intermediate to expert intrusion detection system/intrusion prevention system knowledge. Education: A degree in Computer Science, Information Technology or related field required. At least 5 years' experience in the related field. IT experience in the Healthcare Industry is a plus. Principals only. R ecruiters, please do not contact job poster about other services, products, or commercial interests. Job Type: Full-time Pay: $70,000.00 - $120,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || 1 Opening in LA (Sylmar) || Long-term extendable contract Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. · Experienced in repeat call analysis and developing preventive actions · Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. · May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical _ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work · Ability to work independently or as part of a team · Ability to complete tasks effectively with minimal supervision · Must be available to work flexible work schedules

Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to *********************** Unitek Technical Services provides supplier management, development, and related technical services to corporations around the world. This is a Technical Subcontract Management (TSM) field support position. The TSM will be responsible for providing onsite support at various Lockheed Martin (LM) major systems, airframe, and tooling suppliers located within 10-mile radius of (Riverside, CA). Depending on the candidate's home location, the position could require a substantial amount of travel (driving) to/from suppliers. Approximately 90% of the TSMs time will be spent onsite at a LM supplier facility. A TSM is a member of the Supply Chain Management (SCM) team that LM Aeronautics uses to minimize disruptions to the supply chain by providing “in the field” oversight of supplier execution. Daily activities include: working with supplier personnel to prioritize components through manufacturing, validating the status of the deliverable parts and providing detailed status to LM procurement, preparing plans to reduce/prevent shortages, identifying risks in the supply chain, and developing risk mitigation plans to minimize the potential impact to LM. Candidates should have an understanding of production processes as they relate to aircraft systems components and avionics equipment, machined part fabrication, tooling fabrication, and lean manufacturing. This specific candidate should be familiar with legacy aircraft to include F16 and C130 with a background in manufacturing engineering. The candidate should be a self-starter that is capable of analyzing supplier processes and developing improvement plans in collaboration with personnel from both the supplier and LM. The candidate will regularly collaborate across multiple functions (within LM and at the supplier facility), including production, procurement, quality, and engineering, in order to expedite parts/assemblies that are required to support each of the LM Aeronautics Lines of Business (LOB). The success of the person in this position will greatly depend on his/her ability to communicate clearly and effectively with supplier personnel at varying levels of an organization. The candidate should have strong interpersonal skills and be able to build relationships quickly with multiple stakeholders. Additional Notes: Frequency of visit 30-40 hours per week The work scope of this position will require the candidate to live in/near 25 miles radius of (Riverside, CA). Occasional travel to other locations in or the surrounding states may be required Applicant must be a US Citizen; we are unable to sponsor at this time W2 contract position to work on as needed basis

Engineer Reports To: Principal Engineer Status: Regular, Full-Time, Non-Exempt Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision. ABOUT FIT SOLUTIONS FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment. PRIMARY OBJECTIVES Streamline clients through consultation and strategic technology planning to maintain client profitability. Expand existing relationships through proactive engineering consulting and problem-solving to generate new revenue. Clearly and succinctly consult on all technical levels with decision makers. Deliver “Best in Class” customer service to uphold raving fan culture. Analyze, troubleshoot, and resolve complex technical problems both onsite and remote. SECONDARY OBJECTIVES Provide technology consultation, leadership, and guidance to clients in multiple industries. Develop technology roadmap based on business goals. Manage, review, and oversee IT initiatives and special projects. Manage and review ongoing client IT initiatives. Design and prepare quotes for technology solutions, adhering to the client's budget. Install, configure, and maintain network elements, computer systems and other related equipment. Document daily work through ConnectWise ticketing system. Participate in the on-call rotation with team. Provide desk engineer services. Perform sales engineering by designing solutions and technology business plans for clients. Perform vCIO tasks for assigned clients. Perform other duties as assigned. COMPETENCIES Self-starter and be able to work independently. Must have excellent high-level engineering skills. Customer oriented, solid business acumen and excellent communication skills. Proven track record of performance against goals year over year. Knowledge of IT best practices and ability to use best judgement to service clients' needs. Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding. Adaptability in various business cultures and environments. Strong relationship building skills with customers and business partners. EDUCATION/TECHNICAL SKILLS Qualifications could Include but is not limited to: Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.) Windows Server 2008, 2012, 2016 and 2019 Cloud Solutions (Azure, AWS) Proficient in Active Directory Desktop support and user support Windows Client Operating Systems (Window 7, 10) PSA or RMM experience Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification) TRAVEL Ability to travel up to 50%+ of the time to local client sites. BENEFITS FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including: Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage) Options include, PPO, HDHP, HMO and ACO Multiple carrier options FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up) Paid holidays Paid time off Paid sick leave Flexible “hybrid” work environment Retirement plan (401K) Professional training & development opportunities PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting Requires ability to occasionally lift up-to 25lbs Position may require travel: Up to 50% of the time to client sites Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments. AAP/EEO Statement: FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

EfficientIP is a network automation and security company, specializing in DNS-DHCP-IPAM solutions (DDI), with the goal of helping organizations around the world drive business efficiency through agile, secure and reliable infrastructure foundations. We enable IP communication and simplify network management with end-to-end visibility and smart automation, while our patented DNS technology protects against malware, controls application access and optimizes application delivery performance. Companies in all sectors rely on our solutions to face the challenges of key IT initiatives such as Zero-trust, cloud, IoT, 5G and mobility. Description: You will work closely with EfficientIP partners and customers assisting their level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues. You'll have to deeply analyze the issues escalated by the Level 1 Support Team. You will work to solve the problem by replicating it in the lab or remotely via screen sharing session. If necessary, you will need to report the issue to the Level 3 Escalation Team and follow up until a resolution or workaround is found. If needed, you'll get the assistance of the Development Team. You will : Maintain the knowledge base of the EfficientIP Technical Support Team based on your day- to-day experience. Ensure an in-depth follow-up of the support activity for certain sensitive customers or issues. Follow escalation procedures and ensure that the service provided meets technical support commitments. Contribute to the improvement of the added value of the Support Team by providing appropriate methodology and procedures to limit the number of escalations to the Level 3 Escalation Team. Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required. You'll be great for this role if you have these qualifications: Degree in Computer Science and Telecommunication desired but not compulsory, depending on work experience. Technical Support, Network Support, Systems Administration, Help Desk or Configuration Management and enjoy dealing with Customers. 1-3 years work experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols. Must be located on the West coast. Technical Skills : • Advanced experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is required. • Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself. • Advanced understanding of the DHCP protocol and its fundamentals. • Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired. • General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics. Customer service experience : • Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone. • Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements. • Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solutions to customers. • When needed, escalate issues to appropriate individuals based on established guidelines and procedures. • Ability to exercise judgment using procedures and practices to determine the appropriate course of action. Work conditions: We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment. At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues. We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our company's ambition of constant overachievement. You will be part of a fun & ambitious team! To apply, please send your cv and cover letter to: ***********************

JOB TITLE: IT Systems Administrator REPORTS TO: IT Director DEPARTMENT: Information Technology The IT systems administrator is responsible for overseeing the maintenance and security of the company's technology tools and computer systems. Duties include assigning and maintaining user access, installing and maintaining software, responding to employee concerns relating to IT, troubleshooting IT issues, and writing policy documents and training materials for employees. Manages end user devices, network equipment, and other related IT infrastructure. Coordinates with company leadership to determine new technologies and enhancements for company's systems. RESPONSIBILITIES Maintain and troubleshoot both Windows and Mac Operating Systems to ensure optimal performance Administer Microsoft 365, including user admin, Active Directory, SharePoint, etc. Application administration and support including Slack, Dropbox, Adobe Implement and maintain Identity Access Management (IAM) & SSO Ensure security through access control, regular patching, backups and upgrades Research and recommend new hardware and software Evaluates existing software applications & performs routine updates and modifications Collaborate on the support and maintenance of ERP system integration, ensuring smooth workflows across systems Develop and maintain end-user documentation for software, systems, and IT support processes Develop and maintain standard operating procedures (SOP's) in collaboration with IT Leadership and legal Other tasks/projects as necessary REQUIREMENTS BA/BS degree in IT, Computer Science, Engineering, or equivalent experience. Minimum 5 years of experience in Microsoft 365 administration 5+ years of experience with Identity and Access Management (IAM) solutions such as OKTA or Azure (Entra) federation 3+ years of experience with Microsoft Intune 2+ years of hands-on experience with Apple Business Manager and Mac device management (e.g., Jamf). Solid knowledge of ERP software setup and maintenance, with preference for experience in SAP B1 or other small-business ERP solutions Strong proficiency with SQL, Crystal Reports, and other database/reporting tools Experience with Ecommerce solutions and system integrations preferred Familiarity with Meraki network and MDM solutions is a plus. Resourceful and solution-oriented with strong problem-solving skills; able to prioritize and handle multiple tasks in a fast-paced environment Excellent verbal, written, and interpersonal communication skills Work both independently and collaboratively, establishing effective working relationships with colleagues and external vendors Certifications in Microsoft 365 Endpoint, Azure, and Jamf desired A positive, can-do attitude Must be based in Los Angeles and in-office 2-3 days per week

Reporting to the IT Manager, the IT Engineer is responsible for troubleshooting a broad range of technical issues, including network connectivity, warehouse equipment, and API/EDI integration communications. Working under limited supervision, the IT Engineer designs develop, troubleshoots, and debug moderately complex systems. They collaborate with internal and external stakeholders to brainstorm, design, develop, and implement new solutions. Additionally, they suggest tools, technologies, and best practices to drive continuous improvements in existing systems and networks. Overtime, including weekends, may be required. Job Expectations Collaborate with internal and external stakeholders to brainstorm, design, develop, and implement innovative solutions. Recommend tools, technologies, and best practices to drive continuous improvement in existing systems and networks. Design, develop, troubleshoot, and debug moderately complex systems with limited supervision. Manage IT assets in a warehouse environment, including smartphones, desktops, laptops, and printers. Run diagnostic programs for troubleshooting and monitoring purposes. Participate in communication and coordination during API or EDI integration processes with customers. Work across cross-functional teams (e.g., Warehouse, Application Engineering, Business Teams) to address high-impact incidents urgently and accurately. Build relationships with the Warehouse Operations team by understanding workflows and effectively assisting with technical issues. Independently research, ask clarifying questions, gather data, and resolve issues using a data-driven approach. Prioritize and resolve tickets in the IT Helpdesk CRM (Fresh Service), ensuring timely updates and resolutions for local and remote users. The duties and responsibilities described above may provide only a partial description required of this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities Required Ability to work effectively in a team and independently with minimal supervision. Strong understanding of cloud computing principles and production applications in cloud environments. Knowledge of programming concepts, API design, and distributed applications Proficiency in SQL and relational database systems such as MySQL or PostgreSQL. Demonstrated accountability, problem-solving, and decision-making skills. High attention to detail and accuracy. Strong leadership and conflict resolution abilities. Excellent verbal and written communication skills. Bilingual fluency in English and Chinese Mandarin is highly desirable. Equipment Knowledge: Proficiency in T-SQL programming. Experience in network configuration, including setup and troubleshooting. Familiarity with Active Directory setup and configuration. Knowledge of TCP/IP and various Internet communication protocols. Experience deploying network hardware, including printers, routers, and switches. General proficiency in using computer systems independently. Experience Requirements Minimum of 2 years of relevant experience in IT or engineering environments. Preferred Knowledge, Skills and Abilities Wireless survey experience or certification such as ECSE is a plus. Education Requirements Bachelor's degree in computer science, Engineering, Information Systems, or a related field. Equivalent formal training or work experience will be considered. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing in this position, the employee may be required to: Frequently we see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones. Occasionally lift and/or carry up to 25 lbs. Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level. Occasionally climb stairs to reach second-floor office locations. Occasionally, use a scissor lift to troubleshoot network issues at a high location. Occasionally travel by airplane and/or automobile to U.S. domestic destinations Work Environment Work performed indoors in an office facility with temperatures subject to normal environmental conditions. Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions. The noise level of the office environment is low. Personal Protective Equipment (PPE) is provided.

IT Associate Responsibilities: Provide technical support, including troubleshooting hardware and software issues. Install, configure, and maintain computer systems and networks. Monitor and maintain network security, ensuring compliance with company policies. Assist in the setup and deployment of new hardware and software for new and existing company employees, including but not limited to ordering new supplies and coordinating replacement set up when necessary. Perform regular system updates and backups on current CRM and company website. Document IT procedures and processes. Collaborate with other IT team members on projects and initiatives. Provide training and support for staff on IT-related topics. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or IT role. Strong knowledge of computer hardware, software, and network systems. Familiarity with operating systems such as Windows, mac OS, and Linux. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. The Perks Competitive hourly pay (paid weekly) Paid time off: 15 personal days, 7 holidays, & 2 floating holidays Low-cost health insurance: Medical, Dental, Vision, & Life Employer funded life and short-term disability insurance 401(k) and matching Paid parental leave Our Employees Our team is the reason we have such a strong brand, are able to offer such exceptional customer service and continue to grow rapidly as an organization. Check us out at ******************

The Industrial Engineer is a hands-on, onsite role dedicated to optimizing production operations within our modular manufacturing facility. This role requires a systems engineering background and expertise in assembly line manufacturing, with a focus on tracking and managing production documentation, quality control records, and key performance indicators (KPIs). Working closely with the Production Manager, the Industrial Systems Engineer will analyze workflows, identify bottlenecks, and propose actionable solutions to improve efficiency, labor utilization, and product assembly processes. This role is critical to maintaining and enhancing operational performance, ensuring that production goals are met and continuously refined through data-driven strategies. Key Responsibilities Production Documentation Management: Maintain and organize production documentation, including quality control records and operational KPIs. Track and analyze production schedules, rate of production, and other critical performance metrics. Ensure documentation is up-to-date, accurate, and accessible to relevant stakeholders. Systems Optimization: Evaluate and optimize labor and assembly processes within the facility. Conduct time studies and workflow analyses to identify inefficiencies and bottlenecks. Develop and propose solutions to streamline operations and enhance production throughput. Operational Performance Analysis: Monitor and report on key operational performance indicators, including production rate, cycle time, and resource utilization. Provide actionable insights to the Production Manager and other leadership based on data analysis. Collaboration with Production Team: Work directly with the Production Manager and shop floor teams to implement process improvements. Ensure proposed changes are effectively communicated and integrated into daily operations. Required Qualifications Bachelor's degree in Industrial Engineering, Systems Engineering, or a related field. 3+ years of experience in assembly line manufacturing or production systems engineering. Proficiency in analytics tools, such as Excel (advanced), Tableau, or Power BI, for tracking KPIs and operational data. Strong background in quality control documentation and production schedule management. Demonstrated expertise in identifying and resolving production bottlenecks. Preferred Skills and Attributes Experience with modular construction or manufacturing environments. Familiarity with Lean Manufacturing principles, Six Sigma, or Theory of Constraints. Strong organizational skills and attention to detail. Excellent communication skills, with the ability to collaborate effectively across departments. Ability to thrive in a fast-paced, dynamic production environment. What's on offer Competitive salary and benefits package. A collaborative and innovative work environment. Opportunities for growth and professional development. The chance to contribute to ground-breaking projects in the modular construction industry.

We are seeking a skilled Microsoft Teams Phone System Engineer to join our team. In this role, you will be responsible for designing, implementing, and managing Microsoft Teams-based telephony solutions. You will collaborate with cross-functional teams to ensure seamless integration of voice systems into the organization's communication infrastructure, troubleshoot issues, and optimize performance for business needs. Responsibilities: Design, deploy, and maintain Microsoft Teams Phone System solutions, including Direct Routing, Calling Plans, and SBC configurations. Integrate Teams telephony with existing PBX systems and other communication platforms as required. Troubleshoot and resolve issues related to Teams telephony services, call quality, and network performance. Manage and optimize voice routing policies, dial plans, and number provisioning. Conduct periodic system updates, maintenance, and ensure compliance with security standards. Collaborate with IT and network teams to ensure a high-quality user experience and seamless connectivity. Provide end-user training and technical support for Microsoft Teams Phone System features. Monitor system performance and generate reports to identify areas for improvement. Stay updated on Microsoft Teams developments, telephony best practices, and emerging technologies. Requirements: Proven experience in deploying and managing Microsoft Teams Phone System solutions. Strong understanding of telecommunication protocols such as SIP, RTP, and QoS. Familiarity with SBCs (Session Border Controllers), including configuration and troubleshooting. Knowledge of network infrastructure, including firewalls, routers, and LAN/WAN setups. Experience with integration of legacy PBX systems and migrations to Microsoft Teams. Excellent problem-solving and analytical skills. Microsoft certifications (e.g., MS-700, MS-720) are a plus. Strong communication skills and ability to work in a team-oriented environment. Preferred Qualifications: Experience with cloud-based telephony solutions. Knowledge of PowerShell scripting for automation and administration. Familiarity with other Microsoft 365 services and tools. Employment Type: Full-time If you're passionate about enhancing organizational communication through cutting-edge telephony solutions, we encourage you to apply!

CalPrivate Bank is an equal opportunity employer, committed to diversity, equity, and inclusion. Under the direction of the IT Manager, administer and support various local bank information systems, plan, implement, analyze maintain and support the CalPrivate Bank network and related operating systems and core services. Job Duties & Responsibilities: Maintain current knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures. Evaluate and recommend cost effective hardware and software solutions to meet specific bank business objectives. Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice. Acts as second-level technical support and backup. Attends team, departmental, and staff meetings to discuss issues and foster teamwork. Analyze, maintain, and support network and related operating systems; install upgrades and maintain network operating systems. Maintain and oversee the operation of bank computers, printers, scanners, servers, switches, and multi-platform networks and related peripheral equipment. Supports physical and virtual server infrastructure. Configure, install, and test various systems. Provide technical user support to CalPrivate Bank staff as assigned. Maintain bank inventory documents including detailed information regarding all bank computers, mobile devices and software licenses. Interacts with all levels of management and staff. May also interact with outside vendors and technical experts as directed. Perform related duties as assigned. Minimum Qualifications & Skills Required: Bachelor's degree in computer science or related field and/or five years' experience as a systems administrator in a Windows Server - VMWare environment. Familiarity with backup technologies, M365, Active Directory and VMWare. Communicate effectively both orally and in writing. Proven troubleshooting skills Establish and maintain cooperative and effective working relationships with others. Install and configure complex data equipment. Use performance monitoring software and interpret results. Strong customer service focus Working Conditions & Physical Demands: Standard office environment with a moderate noise level. Regularly required to talk or hear. Required to sit for long periods and reach with hands and arms. Regularly required to stand; bend, stoop, walk. Regularly required to lift up to 45 pounds.