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  • Technical Support Specialist

    TEC Specialty Products

    Technical support engineer job in Aurora, IL

    We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company's quality, safety, and brand standards. What You'll Do Respond to technical inquiries related to flooring adhesives, installation systems, and associated products. Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques. Document customer interactions and manage cases within the case management system. Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed. Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds. Support quality events or recalls through customer communication and established procedures. Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards. Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement. Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies. Provide backup support to the Technical Support team during peak periods. What We're Looking For Experience in technical support, flooring, construction materials, or a related industry preferred Strong problem-solving, communication, and documentation skills Ability to explain technical information clearly to diverse audiences Customer-focused mindset with attention to detail
    $40k-68k yearly est. 14h ago
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  • IT Lead, PLM

    Komatsu America Corp 4.9company rating

    Technical support engineer job in Chicago, IL

    Join Komatsu and Be Part of Something Big! The PLM Lead is responsible for leading the development, integration, management, and optimization of the PLM tools (Siemens Teamcenter, Dassault 3DExperience, PTC Windchill or Autodesk Fusion). This role oversees the interface of PLM with SAP and other systems, ensuring seamless integration and operation. You will play a pivotal role in defining technical strategies, guiding solution design, and ensuring successful implementation of PLM to meet business objectives. Additionally, the role will develop implementation plans in coordination with stakeholders and support business case development for PLM technology projects across different divisions. Key Job Responsibilities To be successful in this role, the PLM IT lead must have a strong understanding of both technical skills and business processes and be able to effectively present and demonstrate solutions to an executive audience. Lead and oversee the implementation, development, upgrades, support, and process optimizations of PLM tools (Teamcenter, 3DX, Windchill or Fusion). Define technical requirements, specifications, and architecture designs based on business objectives and user needs. Conduct technical feasibility assessments and prototype development to validate design concepts and identify potential risks and challenges. Employ application and integration development best practices, enterprise architecture standards, functional and technical solution architecture modification and design, environment management, and testing. Ensuring PLM Solution is implemented successfully, sustainability of technology and applications on security compliance and capability enhancement and alignment product roadmaps. Identify, investigate, and recommend improvements to products, systems, and processes and provide technical feedback for proposed system design and implementation activities. Stay current with industry trends and best practices, application logging, monitoring, and observability. Serve as the PLM expert and primary point of contact for all engineering applications. Train business users on new PLM processes and manage business requests. Qualifications/Requirements Bachelor's degree in information technology, information science or a related field 10+ years of experience in PLM tools (Teamcenter, 3DX, Windchill or Fusion) implementation, integration & support, with 4+ years of experience in technical leadership roles. Ability to lead teams, communicate effectively, and build strong relationships. Hands‑on experience with PLM tools (Teamcenter, 3DX, Windchill or Fusion), software development, and related technologies. Strong technical skills in PLM, including experience with data management, process optimization, and system administration. Strong analytical and problem‑solving skills to address PLM issues and implement solutions. Ability to learn new technologies and adapt to changing requirements. Strong written and verbal communication skills. Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $140,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at *************** . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affi ‑ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr
    $140k yearly 1d ago
  • Americas Tech Support Leader - Scale & Strategy

    Adyen 4.5company rating

    Technical support engineer job in Chicago, IL

    A leading fintech company seeks a Head of Technical Support for the Americas to lead a team of over 60 support professionals. This strategic role requires a candidate with at least 10 years in enterprise-level customer support, to drive change and improve processes. Located in Chicago, the position entails defining the regional strategy and fostering collaboration across teams. A competitive compensation package is offered, emphasizing Adyen's commitment to diversity and inclusion. This role is an ideal opportunity for professionals ready to take on a significant leadership challenge. #J-18808-Ljbffr
    $50k-78k yearly est. 2d ago
  • Desktop Support Specialist

    Spectraforce 4.5company rating

    Technical support engineer job in Chicago, IL

    Job Title: Desktop Support Specialist (Level 2/3 Support) Duration: 6 months (CTH) We are seeking an experienced and technically proficient Desktop Engineer (Level 2/3) to join our IT team. The ideal candidate will be responsible for providing advanced desktop support, handling mobile device management, and ensuring smooth device management and deployment in Intune. This role involves a mix of in-person support for executive staff, device building and deployment, and troubleshooting complex hardware and software issues. The ideal candidate will also be capable of working independently with minimal supervision while providing "white glove" treatment for executives. Top 5 Skills Required: 5+ Years of Experience: Minimum 5 years of experience in desktop support, with a strong background in handling Level 2/3 support tasks and complex technical troubleshooting. Mobile Device Management (MDM) Support: Proficiency in supporting and managing mobile devices across multiple platforms (iOS, Android) and utilizing MDM tools, including Intune. ITIL Knowledge: Familiarity with ITIL processes for managing and delivering IT services, particularly around incident, problem, and change management. Intune Expertise: Strong experience with Microsoft Intune, including building, deploying, and managing devices, as well as Intune Application Management (for both internal and third-party applications). White Glove Support: Providing exceptional, high-touch "white glove" support to executives, ensuring that all IT-related needs are met in a highly professional and efficient manner. Key Responsibilities: Desktop Support & Troubleshooting: Provide high-level support for desktop systems, including Windows and mac OS, and troubleshoot complex hardware and software issues. Act as the primary point of contact for all advanced desktop issues (Level 2/3 support). Mobile Device Management (MDM): Manage and support mobile devices via Intune, ensuring devices are properly configured, secured, and compliant with organizational policies. Provide MDM support for mobile phones, tablets, and laptops. Device Building & Deployment: Build and configure desktops, laptops, and mobile devices in line with corporate standards. Deploy and manage these devices through Intune, ensuring they are fully integrated with company systems and applications. Executive Support (White Glove Treatment): Provide exceptional support to executives and high-level staff, ensuring their devices are set up to meet their specific needs. Handle face-to-face interactions and ensure an impeccable experience. Day-to-Day Ticket Management: Manage and balance incoming service tickets, addressing issues promptly while keeping accurate records. Handle a variety of support requests, including software installations, hardware repairs, and system upgrades. In-Person Support: Provide in-person desktop support to employees across the organization, ensuring that all end-users receive prompt and efficient service. Documentation & Reporting: Maintain accurate documentation of support activities, configurations, and troubleshooting steps. Generate reports on support requests and trends to help improve processes. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in desktop support, IT support, or related roles. Extensive experience in Mobile Device Management (MDM) and Intune deployment and management. Strong experience in providing white-glove support for executives. Knowledge and practical application of the ITIL framework. Technical Skills: Advanced troubleshooting skills for desktop hardware/software issues. Expertise in Intune (building, deploying, and managing devices and applications). Familiarity with Active Directory, networking, and security protocols. Knowledge of Microsoft Office 365, networking, and peripheral devices (printers, etc.). Proficient with MDM tools and mobile device troubleshooting. Ability to work with both Windows and mac OS operating systems. Soft Skills: Presentable and Professional Appearance: Must maintain a polished and professional image at all times, especially when interacting with executive staff. Friendly & Social: Comfortable interacting with employees at all levels and providing a positive, approachable demeanor. Face-to-Face Interactions: Comfortable with in-person, direct communication with customers and end-users, delivering excellent service at all times. Organizational Skills: Able to manage multiple tasks, prioritize work effectively, and stay organized in a fast-paced environment. Self-Starter: Ability to work independently with minimal supervision and make decisions as needed. Day-to-Day Activities: Balance and manage incoming service tickets, prioritizing and addressing issues as needed. Handle in-person desktop support for employees, ensuring quick and effective resolutions. Build, configure, and deploy devices (laptops, desktops, mobile devices) using Intune and other tools. Provide exceptional customer service, particularly to executive staff, ensuring that all IT-related needs are met with "white glove" treatment. Preferred Skills: Certifications like CompTIA A+, MCDST, Microsoft Certified IT Professional (MCITP), or ITIL Foundation. Experience with cloud-based desktop solutions and virtualization tools. Experience managing and deploying software via Intune.
    $40k-52k yearly est. 14h ago
  • Manhattan WMS Support Analyst

    Teksystems 4.4company rating

    Technical support engineer job in Country Club Hills, IL

    We have a customer, who is a global leader in third party logistics looking for a Manhattan SCALE WMS Analyst. This role is on site in the Chicago south suburbs 5 days a week. The WMS Application Support Technician provides on-site support for Manhattan SCALE WMS and Nulogy systems. This role focuses on system stability, issue resolution, and process optimization by working closely with subject matter experts (SMEs) on configuration, integration, and workflow improvements. The technician will assist with testing, training, and documentation to ensure smooth operations and successful enhancements. Work Schedule: This role requires a flexible on-site schedule. The ideal candidate is willing and comfortable working extended work hours as needed during the first several months of the startup. There will be occasional responsibilities outside of scheduled hours to meet evolving customer demands. The hired individual will have experience working in a customer centric work environment. Compensation/Benefits: Attractive annual salary of $85,000-$100,000 plus bonus with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more. Key Responsibilities * Act as the primary on-site contact for WMS and Nulogy application support; troubleshoot Level 2 issues and escalate to SMEs or vendors as needed. * Monitor system health, integrations, and device connectivity; identify and resolve operational disruptions quickly. * Collaborate with Manhattan SCALE and Nulogy SMEs to review business processes, assist with configuration changes, and validate optimization efforts. * Support testing activities (unit, integration, and UAT) for new implementations, enhancements, and patches. * Assist in developing and maintaining process documentation, SOPs, and training materials; deliver end-user training sessions. * Perform basic data validation and reporting using SQL queries; support inventory reconciliation and data migration. * Coordinate with IT Operations resources to ensure RF devices, printers, and Smart Factory sensors communicate properly with WMS and Nulogy systems. * Participate in continuous improvement initiatives to enhance system performance and operational efficiency. * Design and test WMS enhancements / extensions developed by software vendor or internal development team. * Participate in design reviews of enhancements and new implementations. Required Qualifications * High School Diploma or GED, or equivalent experience plus education. * 2+ years' experience in WMS or manufacturing application support (Manhattan SCALE or Nulogy preferred). * Strong troubleshooting and problem-solving skills; ability to quickly learn system functionality. * Familiarity with warehouse operations and process flows. * Basic SQL skills for data validation and reporting. * Excellent communication skills for training and cross-functional collaboration. * Ability to work on-site and interact directly with operations teams. Preferred Skills * Exposure to Nulogy platform and Smart Factory integrations. * Understanding of EDI/API integrations and RF device management. * Basic networking knowledge and familiarity with industrial equipment connectivity. * Bilingual (English/Spanish) is a plus. *Job Type & Location* This is a Permanent position based out of Country Club Hills, IL. *Pay and Benefits*The pay range for this position is $85000.00 - $100000.00/yr. Provided upon offer Benefits Eligibility Newly hired employees are eligible on their 30th day of employment. Which Family Members Can Be Covered? If you enroll in benefits, you may elect to cover your eligible dependents. Eligible dependents include your: > legal spouse (same or opposite sex); > children up to age 26, regardless of marital status, student status, financial dependency, or residence; and *Workplace Type*This is a fully onsite position in Country Club Hills,IL. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $85k-100k yearly 6d ago
  • Industrial Print Technical Specialist

    Konica Minolta Business Solutions 3.8company rating

    Technical support engineer job in Chicago, IL

    Konica Minolta currently has an exciting opportunity for an IP Technical Specialist! Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals. We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL. Responsibilities Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution Provide operator training and ongoing support High degree of self-motivation to succeed and dedicated to self- improvement Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience Perform other projects and tasks assigned by Konica Minolta management Qualifications High school or equivalent Extensive technical service support knowledge (3 year minimum) Knowledge Skills and Abilities Strong working knowledge of industry, Production Print hardware, services and solutions offerings Proficiency in time management and organizational discipline Networking and software knowledge is necessary Ability to analyze, interpret and communicate technical data Ability to prioritize and organize work independently, without direct supervision Multi-tasking ability is a must Willingness to travel up to 50% Ability to work different shifts if necessary Strong responsibility, self-motivated, able to work under high pressure Excellent interpersonal, communication, presentation and listening skills Industry certifications in color, project and/or networking Prior offset press experience is a plus About Us About Konica Minolta Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
    $68k-105k yearly est. 3d ago
  • Mid-Market Solutions Engineer

    Box, Inc. 4.6company rating

    Technical support engineer job in Chicago, IL

    WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI‑first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer‑centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments. You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at Box. Our highest performers have a natural curiosity, develop deep knowledge of the Box platform, have a strength in delivering value and story based demonstrations, and are capable of leading presentations related to the Box security story, technical architecture and product configuration. This role is in the Chicago, New York, or San Francisco office, supporting Mid‑Market clients - to expand our footprint and break into new accounts. If you are curious, passionate about problem‑solving and enjoy working with leading‑edge technology, we encourage you to apply. WHAT YOU'LL DO You research, explore and identify customer business problems; you'll think like a builder and experiment, iterate, and refine to make every customer experience exceptional You own the technical win in your account, and take responsibility for driving the technical deal forward Understand product integrations and MCP servers You lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more) Technical quarterback managing the extended team from a solution standpoint Ability to showcase strong business acumen and communicate the value of the Box solution to the customer You support field marketing events as a Box SME and presenter Travel up to 25% to engage with customers in territory WHO YOU ARE We are an AI‑first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. 4 year degree or equivalent work experience required 5+ years of pre‑sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms You're AI‑curious and technically fluent - comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences Strong presentation skills, with the ability to establish trust across a range of technical and non‑technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value Displays follow through, stamina and effort in every step of the sales cycle Shows creativity when solving a customer's business problem; you experiment, iterate, and refine to make every customer experience exceptional Familiarity with APIs, webhooks, languages, and modern architectures (REST, OAuth, JSON, Python, Javascript etc.) is a plus Experience working with low code no code automation such as Nintex, Zaphier, Workado, n8n Box lives its values, with community and in‑person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high‑performing workforce that reflects the world we live in. If you are head‑over‑heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California‑resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $155,500-$194,500 USD #J-18808-Ljbffr
    $155.5k-194.5k yearly 2d ago
  • Treasury Management Support Specialist

    Busey Bank 4.5company rating

    Technical support engineer job in Plainfield, IL

    The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role is located in Leawood, KS or Plainfield, IL. Duties & Responsibilities Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email. Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture. Complete system maintenance for existing treasury management products and services. Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts. Maintain knowledge of regulations surrounding treasury services. Assist commercial customer who have experienced fraud on their account. Provide specialized line of business support. Identify and resolve issues within assigned responsibility, elevating urgent matters to management. Other special projects as directed. Education & Experience Knowledge of: Strong oral and written communication skills Advanced knowledge of the line of business policies, procedures and products Operational workflows and secure file transmissions Ability to: Multi-task and work independently Solve problems independently while applying logic and discretion Adapt to change and respond to all requests in a professional manner Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks Analyze and solve problems for which there are not always precedents Maintain visual attention and mental concentration for extended periods of time Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment Education and Training: High school diploma or equivalent required; college degree preferred. 2 years of customer service experience preferred Previous banking or finance and customer service experience preferred. Previous experience in roles identifying customer needs to expand relationships. Requires knowledge of Microsoft Office, Excel and Adobe Acrobat. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20 - $26/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
    $20-26 hourly 2d ago
  • Operations Support Associate - New Graduates Welcome

    Pasona N A, Inc. 3.8company rating

    Technical support engineer job in Itasca, IL

    Salary: $28-$32/hour (Depending on Experience) Industry: Manufacturing/Trading (Client company industry) Required Qualifications: Associate degree in business, operations, logistics, or related field. Minimum 2 years of experience in an operations or customer solutions environment. Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems. Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs. Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs. Local travel may be required; infrequent overnight travel possible. Responsibilities: Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs. Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes. Collect and organize inbound/outbound warehouse documentation and upload into DocuWare. Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations. Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports. Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively. Escalate issues when needed and ensure all stakeholders remain informed. Promote a positive workplace environment and adhere to all company rules and policies. This job description is a summary and may not list all duties and responsibilities.
    $28-32 hourly 14h ago
  • Regional Diagnostic Technical Specialist

    Zoetis, Inc. 4.9company rating

    Technical support engineer job in Chicago, IL

    States considered: Chicago based preferred. Role Description: The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 60%-70%). Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Basic computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Qualifications (Training, Education, & Prior Experience): Position requires an associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred. The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $72k-118k yearly 4d ago
  • Service Engineer

    Supermicro 4.7company rating

    Technical support engineer job in Chicago, IL

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: This is a full-time position within the Supermicro Global Service Team: Chicago, IL. Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager, and Product Manager to define service programs Provide and contribute information such as fault triage and training materials Run tests and simulations at our facility to assist with problem-solving Travel to the field to train and or resolve customer issues Train new service engineers Able to work under Technical Account Manager direction and take ownership of customer base Demonstrate ability to be self-sufficient in the field Able to defuse challenging situations Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations Determines requirements and/or root cause of technical issues by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems The ability to produce meaningful reports and metrics is a plus Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed Travel is required (up to 25%) Qualifications: Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred 2+ years of experience in servicing complex X86 systems and parts Will consider Associates Degree in electrical technology, electronics, or equivalent military experience Work experience in a large enterprise or certification in Windows and Linux environments is a plus Emphasize break/fix experience and on-site customer service experience Hands-on experience with servers (Supermicro, EMC, DELL, HP) The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines Strong written and verbal communication skills, project management skills, solid time management skills Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies Must possess an excellent ability to create plans and follow up on planned actions Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions Individuals must be able to work effectively in a high-pressure environment Full professional proficiency in English (read/write/speak) Must be punctual and detail-oriented Familiarity with Linux is a plus Salary Range $70,000 - $100,000 The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
    $70k-100k yearly 6d ago
  • Network and Systems Engineer (IT Generalist & Security Focus)

    Swoon 4.3company rating

    Technical support engineer job in New Lenox, IL

    Network & Systems Engineer (IT Generalist & Security Focus) 📍 On-site | New Lenox, IL We're partnering with a well-established organization in the healthcare industry to hire a Network and Systems Engineer - a versatile, hands-on IT professional who can manage and secure the company's full technology environment. This role is 100% on-site at the New Lenox, IL headquarters and requires daily in-person support for users, hardware, and network infrastructure. About the Role As a key member of the IT team, the Network & Systems Engineer will design, maintain, and secure the company's network and server environment while providing Tier 1 and Tier 2 support across all systems. You'll manage everything from network security and database administration to ERP support and e-commerce integrations - perfect for someone who thrives as a technical “jack of all trades.” Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, and user devices (desktops, laptops, mobile, peripherals). Administer user accounts, Active Directory/Azure AD, and Windows systems. Design, implement, and maintain LAN/WAN/Wi-Fi networks for performance and security. Configure and manage firewalls, VPNs, IDS/IPS, and security policies. Conduct network security audits, vulnerability assessments, and incident response. Support and maintain the ERP system (Prophet 21 by Epicor) including reporting, data integrity, and performance. Manage SQL Server and Microsoft Access databases - backups, tuning, and security hardening. Develop and maintain reports using SAP Crystal Reports and SQL queries. Assist with API integrations and reporting automation. Support the technical and connectivity aspects of the BigCommerce e-commerce platform. Oversee IT asset management, inventory, and hardware lifecycle. Required Skills & Experience Proven experience as a Network Engineer, Systems Engineer, or IT Generalist with a cybersecurity focus. Strong knowledge of networking (TCP/IP, routing, switching, VLANs, VPNs, firewalls). Hands-on experience with Windows OS (desktop and server) and Active Directory/Azure AD. Proficiency in SQL and Microsoft Access for database management. Experience with Prophet 21 (P21) and SAP Crystal Reports is required. Familiarity with API integrations and e-commerce platforms (BigCommerce preferred). Excellent troubleshooting, communication, and documentation skills. Must be available to work fully on-site in New Lenox, IL. Preferred Qualifications Experience with Linux systems. Familiarity with Power BI or Tableau for business intelligence. Certifications such as CompTIA Network+, Security+, CCNA, or CISSP. Knowledge of cloud networking (AWS, Azure, GCP). Scripting experience with PowerShell or Python. 💡 Why Apply? This is an exciting opportunity for a technically curious and self-driven IT professional who enjoys variety, autonomy, and making a direct impact. You'll play a vital role in maintaining secure, efficient, and modern systems that power critical operations every day.
    $75k-99k yearly est. 4d ago
  • Crisis Support Technician - On Call

    Dupage County Health Department 2.7company rating

    Technical support engineer job in West Chicago, IL

    Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds. Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services
    $17 hourly 1d ago
  • Technical Consultant

    PG Forsta

    Technical support engineer job in Chicago, IL

    PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners. General Activities Act as the technical point of contact with the customer and other Forsta team members. Assess client technical requirements and provide viable solutions. Adhere to the Forsta PMO and customer's processes for project governance and delivery. Ensuring scope is adhered to and informing project team of scope creep. Follow the Forsta PMO defined Change Order process for in-progress work. Work with clients to integrate Forsta technologies into their business applications. Manage and conduct solutions QA. Assists with client UAT. Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting): Build a relationship with client management and team members. Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Manage change and resolve conflicts that can impact services and operation of the client solution. Adhere to the processes in place for project delivery. Provide Forsta platform training and knowledge transfer. Team Role and Management Structure For project development activities, works with the assigned Program Manager. Member of the Technical Delivery team, reporting to Head of Technical Delivery, Americas. QUALIFICATIONS: This customer-centric position requires technical skills and the ability to articulate the value of technical solutions. The ideal individual will have knowledge of standard consulting operational processes, developed presentation skills and project delivery experience. Education/Experience: BA/BS in Computer Science, Computer Information Systems or similar. 1 to 3 years of experience in a similar role. Forsta platform and /or other product and solutions knowledge a plus. Technical Skills: Completed initial Forsta standard training. Current and continuous training of the Forsta platform. Working experience with JavaScript, HTML, CSS. CAPM/PMP certifications a plus. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $75,000to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:legal-privacy/
    $75k-90k yearly 4d ago
  • Field Solutions Engineer

    Xerox Corporation 4.3company rating

    Technical support engineer job in Chicago, IL

    City Chicago State/Province Illinois Country United States Department PROFESSIONAL SERVICES Date Thursday, October 30, 2025 Working time Full-time Ref# 20036616 Job Level Specialist Job Type Experienced Job Field PROFESSIONAL SERVICES Seniority Level Mid-Senior Level Currency USD - United States - US
    $72k-92k yearly est. 6d ago
  • Logistics Claims Support Lead

    Connect Search, LLC 4.1company rating

    Technical support engineer job in Wood Dale, IL

    Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field
    $29k-49k yearly est. 14h ago
  • AI Engineer, AI Services

    Ahead 4.8company rating

    Technical support engineer job in Chicago, IL

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Role Overview The AI Engineer is a hands-on builder who develops and deploys agentic AI solutions for AHEAD's clients. You will work on multi-agent workflows, retrieval pipelines, and system integrations that automate real business processes like document handling, SDLC tasks, service desk actions, reporting, and decision support. This role focuses on implementing and improving components within larger agentic systems. You will collaborate closely with senior engineers, solution managers, and client teams to translate ideas into working automations. It is an ideal role for someone eager to deepen their skills in applied AI, workflow orchestration, and enterprise integration. Key Responsibilities Agentic Solution Development Build and customize agents using frameworks such as LangChain, LangGraph, Autogen, CrewAI, or LlamaIndex. Implement components for document processing, workflow automation, data retrieval, and structured output generation. Develop and maintain vector DB pipelines (Pinecone, pgvector, Elasticsearch) and RAG-based retrieval workflows. Configure LLM/SLM endpoints, tool-calling functions, and agent memory/state handling. Workflow & Integration Engineering Implement real-time and batch workflows using Python, Kafka, EventBridge, Airflow, Celery, Snowflake, S3, or n8n. Build integrations with enterprise tools (SharePoint, Salesforce, ServiceNow, Jira, APIs). Support data transformations, validation, and versioning needed for downstream agent operations. Quality, Testing & Observability Write tests for agent behavior, pipelines, and model output consistency. Contribute to monitoring, logging, metrics, and guardrail configurations for agentic systems. Participate in debugging sessions and post-incident reviews with senior engineers. Client Delivery Support Participate in client workshops, demos, and working sessions as part of the engineering team. Translate requirements from senior engineers or solution managers into technical tasks and working components. Help document solution behavior, configurations, and deployment steps for clients. Security, Governance & Responsible AI Follow established patterns for access control, data handling, safe model usage, and auditing. Ensure compliance and guardrail configurations are consistently applied in implementations. Team Collaboration & Growth Contribute to internal documentation, code templates, and reusable building blocks. Learn and apply AHEAD's reference architectures, best practices, and agentic patterns. Support onboarding of new engineers and collaborate in agile ceremonies. Qualifications Required Solid Python programming skills and experience building APIs, batch jobs, or automation scripts. Exposure to multi-agent or LLM application frameworks (LangChain, LangGraph, Autogen, LlamaIndex, CrewAI). Familiarity with vector databases and retrieval workflows (Pinecone, pgvector, Elasticsearch). Experience with data engineering or workflow tools (Kafka, EventBridge, Snowflake, Airflow, Celery, AWS services, or similar). Strong attention to documentation, testing, and collaborative engineering practices. Ability to learn quickly in fast-moving, client-facing environments. Preferred Experience integrating with enterprise systems or SaaS platforms (ServiceNow, Salesforce, SharePoint, databases). Familiarity with MLOps, containerization, or observability stacks. Exposure to cloud services (AWS, Azure, GCP). Success Metrics High-quality implementation of agentic components, integrations, and workflows. Reliability and consistency of delivered features, validated through tests and monitoring. Steady velocity of delivery within agile teams. Strong collaboration with senior engineers and positive feedback from client teams. Demonstrated growth in agentic engineering skills and contribution to reusable assets. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
    $58k-85k yearly est. 6d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Kankakee, IL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-88k yearly est. 9d ago
  • Team Support Technician - Entry Level

    Alsip Minimill, LLC

    Technical support engineer job in Alsip, IL

    Job Description Alsip MiniMill was formed in 2015 when Corrugated Supplies Company purchased the idle lightweight coated paper mill in Alsip, Illinois. MiniMill Technologies, Inc. took the lead on the engineering, procurement, and construction in order to convert and restart the facility to produce 100% recycled Corrugating Medium. In addition to its profound impact on the local economy, Alsip MiniMill consumes over 250,000 tons per year of old corrugated containers and clippings, helping to keep these resources out of our landfills. With 9 locations across the United States, Corrugated Supplies Company is home to the most advanced fleet of corrugators. As an AMM employee you are eligible for: Competitive hourly rate starting at $28.86/hour. Benefits: COMPANY PAID: Vacation time Medical and Dental Vision Reimbursement Life / ADD, STD/LTD Insurance 401K Profit Sharing with employer match Flexible Spending Account Employee Assistance Program (EAP) Tuition Reimbursement for eligible employees and dependent children Job Overview We are searching for Entry Level Team Support Technicians ($27.20/hour) seeking a career as a talented Professional Paper Developer. Ideal candidates will be goal-oriented & results-driven with the ambition to learn and grow within our organization. We are seeking candidates that are curious about how and why things work - but then become a natural troubleshooter when things don't work. The ideal Team Support Technician will have the ability to identify opportunities for continuous improvement with respect to Safety/Housekeeping, Quality, Cost, Production, and the overall team. In addition, ideal candidates must be excellent team players, take initiative to pitch in to help, listen to others, posses exceptional communication skills, and have the ability to handle conflict well. High tolerance for industrial environment (hot/cold temperatures; water and paper stock; noise; dust) is a must, in addition to the ability to perform well on a 12-hour rotating DuPont shift. Starting Wage: $27.20/hour Union Environment Ability to work 12 hour rotating shift (DuPont 12) AMM is 100% NON-SMOKING facility Primary Responsibilities: Work safely at all times. Wear personal protective equipment appropriate to mill environment (safety glasses; ear protection; leather, ankle high, steel/composite toe shoes; gloves, hard hat, face shield, sleeves, high-vis vest, etc., as necessary). Comply with all safety policies and procedures and maintain high standards for personal, team, and Mill Safety Maintain clean and organized work areas and equipment. Perform housekeeping (wiping down surfaces; sweeping; hosing down; removing trash, debris, and clutter) to keep area and mill clean and safe Identify, report, and correct safety hazards, unsafe practices, with the support of leadership / Safety Committee as necessary Ensure product Quality, Cost, and Production goals are met. Participate in training as assigned Conduct thorough shift relief, including updating all required reports and communication to incoming relief Participate in daily Focus Five meetings and periodic Home Station Group meetings to ensure Safety/Housekeeping, Quality, Cost, and Production goals are met. May participate in Safety Committee or other AMM meetings as requested Respond to emergent needs on machine floor or other areas of the mill, to assist with sheet breaks, stock spills, and other issues, including troubleshooting and cleanup, to minimize safety hazards, loss of quality, production, and downtime Support shutdowns and other regular mill maintenance This is a non-exhaustive list. Other duties and responsibilities as assigned. Minimum Required Education/Experience/Qualifications: High School Diploma/GED Valid State Driver's license Pass all required Operator Qualifications/Certifications Ability and willingness to work 12-hour rotating shift (DuPont 12) Heavy Industrial Experience Must be able to read, write, fluently speak and understand the English language or language native to geographical location Preferred Qualifications: Associates Degree in technical area Prior successful experience in manufacturing environment Fork truck certification Recycled paper mill experience; brown paper experience Exercise common courtesy and common sense at all times Mutual respect and assistance Conflict ability resolution Encouragement with all team members Willingness to learn/interest in pursuing continuous education Physical Demands: On ongoing basis throughout 12-hour shift: operating powered industrial truck for majority of 12-hour shift, including frequent stepping up into/down from cab; walking; climbing stairs/ladders; catwalks; sitting; using standard office equipment (phone; computer screen, keyboard, and mouse); using two-way radio; ability to hear/see and respond to alerts and alarms; 20/20 corrected vision. High tolerance for industrial environment (hot/cold temperatures; water and paper stock; noise; dust); able to perform well on rotating shift. Ability to lift and carry minimum 45 pounds on occasional basis. Use hand tools, perform rigging, and handle shop brooms and materiel, including overhead work as required. Handle/control fire and water hoses with up to 100 pounds of pressure. Able to sustain periods of intense activity/effort. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work space is not climate controlled and can reach both hot and cold extremes (30 degrees - 110 degrees Fahrenheit) Frequent exposure to wet and/or humid conditions Occasionally exposed to high, precarious places; fumes or airborne particles; and vibration Exposure to a consistently loud work environment Work schedule: This position works on the DuPont 12 rotating shift: on a 28-day cycle, the incumbent will work 14 shifts, 7 day shifts and 7 nights shifts. The shifts are allocated as follows: 4 nights, 3 days off; 3 days, 1 day off; 3 nights, 3 days off; 4 days, 7 days off. Two weekends of every four are off. The mill operates 24/7/365, and holidays are worked per the shift rotation. Additional time may be required to fill in open positions, pre shift planning, scheduled maintenance outages, and organizational and training meetings. Legal Disclaimer: If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test and alcohol screening medical examination. This job opportunity describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job.
    $27.2-28.9 hourly 2d ago
  • Network Support Engineer

    Sentinel 3.8company rating

    Technical support engineer job in Downers Grove, IL

    Responsibilities Sentinel is seeking an experienced Network Support Engineer to support a key account based in Plano, Texas. In this role you will be supporting an enterprise level network consisting of Cisco and Aruba Routers and Switches, SAN switches and Big IP F5 load balancers. This role is customer facing so you will be representing Sentinel Technologies and its services daily with client stakeholders. This position can be remote but the candidate must provide occasional onsite support in Dallas, TX. Qualifications CCNA certification or equivalent work experience is required Excellent communication skills both verbal and written is required Ability to provide onsite support at the Plano, Texas location in the event of emergency or special project is required Must have the ability to provide support after hours as needed either onsite or remotely. Must perform monitoring, troubleshooting and analyzing of the network infrastructure. Ability to thoroughly support a Cisco and Aruba networking environment Experience with load balancing Must assist with gathering data and creating reports as needed The candidate must meet and uphold CJIS requirements Position requires a bachelor's degree in computer science or equivalent work experience. A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000.00/Yr - $95,000.00/Yr What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. ****************************************
    $70k-95k yearly Auto-Apply 60d+ ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Oak Lawn, IL?

The average technical support engineer in Oak Lawn, IL earns between $49,000 and $97,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Oak Lawn, IL

$69,000

What are the biggest employers of Technical Support Engineers in Oak Lawn, IL?

The biggest employers of Technical Support Engineers in Oak Lawn, IL are:
  1. GE Healthcare Holdings Inc.
  2. Crypto.com
  3. FloQast
  4. Adyen
  5. Trading Technologies
  6. Canon
  7. Schneider Electric Industrial Services
  8. PayPal
  9. CRRC Sifang America
  10. Glean Technologies, Inc.
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