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Technical support engineer jobs in Oregon

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  • IT Support Specialist

    Ledgent Technology 3.5company rating

    Technical support engineer job in Roseburg, OR

    Schedule: Full-time, On-site Contract Duration: 1+ Years Pay Rate: $30-$40/hour (based on experience) About the opportunity We're seeking a skilled IT Support Specialist to join our team for a long-term contract supporting a mid-size enterprise environment. This position is ideal for someone who enjoys hands-on technical work, troubleshooting, and collaborating directly with internal teams to ensure smooth, secure, and reliable IT operations. You'll be part of a collaborative IT services team that supports users, infrastructure, and critical systems across a growing organization. The role offers the stability of a long-term engagement with opportunities to expand your technical experience in both support and systems administration functions. Key Responsibilities Provide tier 1/2 technical support for desktops, laptops, printers, and mobile devices. Manage user accounts, permissions, and security groups through Active Directory and Microsoft 365. Troubleshoot network connectivity and assist with configuration of switches, routers, and wireless access points. Support server and system maintenance tasks, including patching and performance monitoring. Assist with hardware lifecycle management-installation, imaging, and upgrades. Work closely with internal IT leadership and external vendors to resolve escalated issues. Maintain documentation of IT processes, configurations, and incident resolutions. Contribute to ongoing improvement projects in infrastructure, cloud, and security areas. Qualifications 3+ years of experience in IT support or systems administration. Strong knowledge of Windows operating systems and Microsoft 365 administration. Experience with networking fundamentals (DNS, DHCP, VLANs, VPNs). Familiarity with ticketing systems and ITIL-based service processes. Strong communication and problem-solving skills. Ability to work independently in a fast-paced, on-site environment. Preferred Skills Experience with Azure AD or cloud-based identity management. Exposure to cybersecurity or endpoint management tools (e.g., Intune, SentinelOne, or similar). CompTIA A+, Network+, or Microsoft certifications. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $30-40 hourly 5d ago
  • Information Technology Administrator

    Vanderhouwen 3.9company rating

    Technical support engineer job in Hillsboro, OR

    IT Administrator Our client is seeking an IT Administrator to support and maintain the daily technology operations across multiple locations, ensuring systems remain secure, reliable, and responsive to business needs. This role plays a critical part in end-user support, infrastructure stability, and continuous improvement of IT services. IT Administrator Responsibilities Oversee and maintain day-to-day IT support operations across the organization. Provide timely technical support to end users by troubleshooting hardware, software, and network issues. Perform system updates, user account provisioning, and planned preventative maintenance. Configure, support, and maintain Windows Server environments (2016-2024) to ensure optimal performance and reliability. Monitor and maintain phone, security, and related communication systems. Support data protection efforts through backup, recovery, and disaster preparedness activities. IT Administrator Qualifications 5+ years of experience in IT administration, systems engineering, networking, or a closely related technical field. Strong working knowledge of Microsoft Office applications, including Outlook, Word, Excel, Teams, and Visio. Experience with cybersecurity tools, best practices, and security protocols. Hands-on experience with backup/recovery solutions and disaster recovery planning. Excellent troubleshooting, analytical, and problem-solving skills. Strong written and verbal communication skills with the ability to work cross-functionally. Ability to manage multiple priorities simultaneously with a high level of accuracy and attention to detail. Familiarity with VoIP phone systems is preferred; training is available for the right candidate. Self-motivated and adaptable in a fast-paced environment with frequent interruptions. Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. Industry certifications such as MCSE, Network+, Security+, or CompTIA are preferred. Flexibility to work occasional off-shift hours as business needs require.
    $75k-99k yearly est. 2d ago
  • Desktop Support Specialist

    Hcltech

    Technical support engineer job in Milwaukie, OR

    The Desktop Service Support Specialist is tasked with providing technical assistance and support for desktop computers, hardware, software, and related technology within the organization. This role includes troubleshooting issues, configuring equipment, resolving software and connectivity problems, and ensuring a seamless experience for end users. The Desktop Service Support Specialist works closely with IT teams and other departments to maintain reliable and secure desktop environments, supporting productivity and business operations. Key Responsibilities · Respond promptly to support requests and diagnose hardware, software, and network issues on desktop and laptop computers. · Install, configure, and update operating systems, applications, and security tools on end-user devices. · Conduct equipment setup and deployment for new hires, relocations, and hardware replacements. · Provide guidance and training to users on common desktop applications and best practices. · Collaborate with IT teams to implement and maintain desktop images, software deployment, and patch management. · Ensure compliance with organizational security policies, including antivirus and endpoint protection measures. · Maintain records of support activities, inventory, and asset management for hardware and software resources. · Assist in the evaluation and procurement of desktop hardware and software solutions. · Stay informed about emerging technologies and industry trends to enhance desktop support delivery. Required Qualifications · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · Proven experience in desktop or technical support roles within a corporate or enterprise environment. · Strong troubleshooting and problem-solving abilities for hardware, software, and network issues. · Proficiency with Microsoft Windows, mac OS, and Microsoft Office Suite; familiarity with common enterprise applications. · Experience with remote support tools and ticketing systems. · Excellent communication and customer service skills. · Ability to work independently and collaboratively in a fast-paced setting. · Understanding of IT security, data privacy, and asset management principles. Preferred Skills · Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials. · Experience supporting mobile devices and virtual desktop environments (VDI). · Familiarity with scripting or automation tools for support tasks. · Ability to manage multiple priorities and provide support under pressure. · Proven aptitude for continuous learning and adapting to new technologies. Working Conditions The Desktop Service Support Specialist typically operates in an office environment but may be required to support remote or hybrid users. Occasional travel between sites or after-hours work may be necessary to resolve incidents or complete projects. The role involves frequent interaction with users at all organizational levels. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
    $34k-46k yearly est. 4d ago
  • Information Technology Infrastructure Specialist

    Insight Global

    Technical support engineer job in Portland, OR

    Required Skills & Experience 5-7 years in IT with 1-3 at Systems Administration level responsibilities Strong customer service orientation Good analytical, troubleshooting and problem solving skills. In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful. Fundamental knowledge of networking concepts Good knowledge of infrastructure service management & diagnostic tools and processes Good knowledge of end-point security management tools and processes Willing to work 5 days onsite in Portland, OR Nice to Have Skills & Experience Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.) Experience working in a manufacturing production environment Job Description A Fortune 500 client is looking for an IT Infrastructure Specialist on their site in Portland, OR. This client is leading company in the Aerospace and Defense, communications, enterprise healthcare, industrial, capital equipment and energy industries to deliver solutions for their most complex challenges in manufacturing hardware solutions. The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services. Compensation: $35/hr to $50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
    $35 hourly 1d ago
  • Data Center Technician (Graveyard)

    Cypress HCM 3.8company rating

    Technical support engineer job in Hillsboro, OR

    We are the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. Join us to challenge yourself with work that matters. This role, due to the business needs of the team, requires employees to be physically present in the specified office on a full-time basis. This helps to ensure you are best equipped to be successful and have the experience you need to fulfil the responsibilities of the role. We are looking for a Data Center Technician to join our Graveyard shift. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary. Troubleshoot basic Linux OS level issues on all servers. Installation of new SSD's and NVME's into existing servers. Assist LinkedIn engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers). Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.). Resolution of manually-generated tickets through cross-functional collaboration across diverse teams. Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up. Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth. Respond to all system problems on a 24X7 basis and take part in on-call rotation Secondary Responsibilities will include, but not limited to : Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting. Ensure LinkedIn's data center house rules are being followed and immediately report any concerns to leadership. Ensure LinkedIn's data center cleanliness, any issues with cleanliness must be reported to leadership. Requirements: Basic Qualifications: 4+ years in a Data Center Engineering Role 4+ years network cabling experience 4+ years Linux troubleshooting experience. 4+ years server hardware troubleshooting experience. Preferred Qualifications: Experience with Ticket systems like JIRA, Salesforce, ServiceNow Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar. Experience with automation and script use (e.g., Python, Bash). Familiarity with networking protocols and equipment (e.g., switches, routers). Experience using fiber testing equipment and understanding complex network mapping Suggested Skills: Strong verbal and written communication skills. Sound problem-solving logic and analytical skills. Ability to work independently and within a team. Attention to detail and strong organizational skills. Proactive attitude and ability to manage multiple tasks simultaneously. Ability adapting to new technologies and processes. Compensation: $32.90- $46.48 Hourly (W2/Non-Exempt) Dependent upon Shift*** Req# 16381-1
    $32.9-46.5 hourly 2d ago
  • IT Operations Technician

    PSR Associates, Inc. 4.2company rating

    Technical support engineer job in Hillsboro, OR

    **TS/SCI/Full Scope Poly Cleared Resources Only Please (must have requirement) **US Citizenship required due to the work being for a Federal Government agency. **No C2C or third parties, please. About the Role PSR Associates is immediately seeking an IT Operations Technician to join our team providing support to our client. Industry: Federal Government Agency Term: 6 months+ Work Environment: 100% onsite in Hillsboro, OR Task Description: On-site technicians will adhere to client-provided step-by-step instructions, processes, and policies to perform the installation and configuration of operating systems and applications. Supported platforms and equipment include Cisco, Dell, HP, Windows, EMC, Linux, and Kubernetes environments. Types of equipment; HPE, SuperMicro and Dell Servers. Appliances from NetApp, EMC PowerMax, Dell ECS, etc Operating System Installs; Install OS using Client's custom method following a documented install process for both OS and layered components Flavors: Windows Server, Windows Client, RHEL, and VMware Installations will be carried out on both bare metal and virtual machine environments. Application installation and configurations Provide hands-on installation and configuration of Client applications following Client's documented procedures (guidance from Client BB) Provide hands on installation and configuration of various EDA tools Help support a standalone FlexLM license server Help configure environment setup scripts for EDA tools Help with data transfer activities Equipment Installation and relocation Installing servers and appliances into prebuild and MSR Moving or relocating server and appliance equipment from prebuild to MST Examples of activity Boxing/unboxing, racking/unracking, power cable installations, labeling and re-labeling Network cable installations and moves, fiber cables installs and moves, for servers, desktops and appliances Workstation Installs Install and configure workstation setups Examples: computer, monitor, keyboard, desks, etc About the Company PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
    $34k-46k yearly est. 22h ago
  • Information Technology Technician

    Brooksource 4.1company rating

    Technical support engineer job in Boardman, OR

    AWS - IT Technician Job Description IT Hardware Technician (Data Center) On-Site (Boardman, OR) 6+ Month Contract Day Shift/Night Shift 4x10 We are looking for Data Center Technicians to join our client's rapidly expanding team! As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You support and share knowledge of these technologies with team members. You possess basic to intermediate system administration skills and work autonomously to resolve server issues. You understand all aspects of the equipment you support. You know how to take direction when given, paying attention to all details involved. You work well with a team. You are receptive to feedback and able to adjust performance and behavior as required for the position. Day to Day: Hardware, network, and server deployment, diagnostics, troubleshooting, repair, decommissioning, and project documentation. Qualifications: Computer Hardware experience, including troubleshooting and repair skills. Linux Operating Systems experience, system updates, administration. Computer Networking experience. Proven experience managing work and priorities through a ticketing system. Hands-on experience with one or more of hardware platforms (e.g. Dell, HP) Nice to have: Industry-level certification on Server/Network/hardware administration (CompTia, LFCS, RHCSA, LPIC-1, CCNP, CCIE, etc) An Associate's or Bachelor's Degree, or equivalent experience in an IT-related field. Physical Requirements: Ability to adapt to varying temperature conditions within the data center environment Capability to work in areas where dust and allergens are present Must be comfortable working in confined spaces when necessary Ability to follow required security protocols including metal detection screening Important Notice: Candidates requiring reasonable accommodation should discuss their needs during the application process. All accommodation requests will be reviewed in accordance with applicable laws and company policies while ensuring essential job functions can be performed safely and effectively. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
    $41k-72k yearly est. 2d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Oregon

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $49k-72k yearly est. 14d ago
  • Leader, Technical Support

    Cisco 4.8company rating

    Technical support engineer job in Portland, OR

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $85k-105k yearly est. 20d ago
  • Technical Support Specialist II

    Smarsh 4.6company rating

    Technical support engineer job in Portland, OR

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary We're seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you'll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.How will you contribute? Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication. Act as a client liaison and become an advocate for the resolution of client issues. Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases. Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community. Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact. Effectively manage cases to ensure timely customer status updates and ultimate resolution. On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues. Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources. Advocate for product, policy and process improvements that improve the customer experience. Follow required polices and processes to maintain compliance with information security and data protection requirements. Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer's request. Write or revise user training documents and procedure. What will you bring? Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments. At least 2 years of call center experience handling inbound/outbound calls in high-volume settings. Strong verbal and written communication skills, with active listening and empathy. Bachelor's degree or equivalent preferred. $26 - $33 an hour The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $26-33 hourly Auto-Apply 60d+ ago
  • Help Desk Support

    360 It Professionals 3.6company rating

    Technical support engineer job in Salem, OR

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description The primary role is: • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. • Build and configure ODOT PCs, following agency standards and procedures. • Provide status reports as directed describing work-related activities and accomplishments. • Maintain workstations in accordance with IS standards. • Ensure workstations and their applications are in operational condition. • Troubleshoot workstation hardware and operating system problems. • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. • Assist IS in inputting accurate inventory information. Qualifications • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks, and monitors the problem to ensure a timely resolution. • Familiar with a variety of the field's concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • May lead and direct the work of Contractor staff. • A wide degree of creativity and latitude is expected. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-56k yearly est. 60d+ ago
  • Network and Server Administrator

    First Community Credit Union of Oregon 3.8company rating

    Technical support engineer job in Grants Pass, OR

    Job Description You are a perfect match for our Credit Union! The Network and Server Administrator position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives. Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements. REQUIREMENTS: This position requires a Bachelor Degree in a related field or have seven to ten years of job-related experience. An equivalent combination of education and experience may be acceptable. This position requires the individual to understand most capabilities of Windows Server including its Roles and Features. Thorough understanding of Windows Registry and File System. Linux server management. Cisco Certified Network Associate (CCNA) certification with an understanding of dynamic routing and first hop routing protocols is desired. Solid understanding of multi-tier system architecture, security and cloud services preferred. Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills. ESSENTIAL FUNCTIONS: Diagnose and resolve problems associated with application software and operating systems. Monitor network operational status and verify system availability for members and staff. Monitor and review escalations from Security Monitoring Solutions and report to appropriate channels. Installation and support of Windows Servers. Installation and support of Linux Servers. Test and deploy hardware and software. Install, configure and maintain server appliance hardware and software. Review detected Risks and provide solutions for remediation or mitigation. Monitor, test and deploy security updates and patching. Provide escalation support and backup for Support Specialists. Assist with management of Active Directory environment, configure Group Policies for automated deployment of applications, updates, and configuration of desktop systems. Assist with managing and supporting network devices such as firewalls, routers and switches. Provide guidance and solutions for surveillance system. Handle purchasing of IT equipment, supplies. Distribute reports and information to appropriate departments in a timely manner. Assist in designing and implementing network & server solutions for Credit Union Services. Provide guidance and direction to Junior Staff as needed. Performs other duties as request by the VP of Network and Server Administration. BASE EXPECTATIONS: Be willing to perform any duty (beyond Essential Functions above) as assigned. Demonstrate the ability to handle different situations; i.e., demonstrate versatility. Recognize/listen to member/coworker requests and/or concerns and identify their needs so they may be better served. Assist with information gathering information as required of the position and/or as requested by the supervisor. Provide exemplary internal customer service and foster teamwork throughout the credit union. Communicate effectively and positively with members, coworkers, and management. Be responsible in developing and maintaining a high level of product service knowledge. Adequately perform all operational functions to fulfill the requirements of the position and provide other support functions as requested. Represents the Credit Union with honesty, integrity and trust at all times. Support the mission of the Credit Union by providing excellent service to members both external and internal. Adheres to established internal policies and procedures. Completes required compliance training in a timely manner and complies with all regulations within scope of the position. Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations. WORKING CONDITIONS Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs. Potential exposure to the threat of violence at any time. Occasional business travel may be required. Sitting or standing for extended periods of time may be required. Periodical work outside normal business hours may be needed. Repetitive motions and extensive typing required. Company's website: ****************** ** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.
    $52k-71k yearly est. 18d ago
  • Help Desk Technician

    Peterson MacHinery Co 4.7company rating

    Technical support engineer job in Hillsboro, OR

    It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for an experienced Help Desk Technician at our Hillsboro, OR location. SUMMARY This position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, ADP Truck, and other vendors. Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems, supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management, supporting multifunctional devices (print, fax, copy, & scan) and other tasks as assigned, including installing VoIP phones and some patching cables for user connectivity. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. * Install and support Caterpillar software * Provide helpdesk support for user applications and enterprise applications * Perform workstation and notebook build-outs * Provide end user support answering phones and problem solving * Support and visit remote sites to install equipment, troubleshoot problems, as needed * Assist San Leandro team with Avaya VoIP Support, as needed * Coordinate backups for servers, database or server recovery, as needed * Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work. * Travel for support and maintenance approximately 20% of the time; Operate company or personal vehicle as needed * Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college in a related field preferred; and a minimum of 3 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be a proven troubleshooter with exceptional customer service skills. Should have additional skills in system administration, systems analysis, software version upgrades and implementation within an enterprise environment. #INDjobs Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
    $33k-42k yearly est. Auto-Apply 9d ago
  • Customer Service/ Help desk/Tech support

    Vertisystem 3.8company rating

    Technical support engineer job in Beaverton, OR

    Hi Greetings! Hope you are doing well!! This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client . I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at ************ and please send your updated resume. Job Title: Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm Job Description : Job Title: Customer Support Analyst Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work. Responsibilities: • Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals. • Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues. • Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards. • Assists customers in gaining the most value from their Sage products and services. • Identifies additional opportunities for Sage solutions to benefit the customer's business needs. • Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources. • Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect. • Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization. • Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures. Let me know if you are interested in this position. Vikas Jalodiya Additional Information All your information will be kept confidential according to EEO guidelines.
    $16 hourly 22h ago
  • IT Systems Administrator

    Warner Pacific University 4.3company rating

    Technical support engineer job in Portland, OR

    Summary Description: The Systems Administrator is responsible for supporting the university's IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions. The primary responsibilities include: (1) managing user accounts/permissions, (2) resolving Tier 1 and Tier 2 helpdesk tickets, (3) systems administration, and (4) managing moves, adds, and changes to the phone system. This position also serves as a backup to support the university's network equipment (firewalls, switches, phone systems, wireless, etc.). Essential Responsibilities: Systems Administration * Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365 and Exchange, Barracuda Cloud Email Security and Archiving, VMware, Veeam Backup and Replication, PaperCut, PRTG, etc. * Administer and maintain end user accounts and permissions * Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system * Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas * Image, configure, deploy, administer and troubleshoot physical and virtual servers, including print servers, file servers, application servers, etc. * Implement, maintain, troubleshoot and document backup and restore solutions for operating systems, databases, servers, and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessary * Configure, deploy, administer and troubleshoot anti-malware, anti-virus, and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedules * Routinely audit system logs to identify and correct performance problems Helpdesk Support * Answer phone calls and walk-in requests related to technology issues and help users with issues; use work order system to create, track, and route requests for successful resolution * Support Microsoft Windows workstations including operating system, hardware, network, and printing issues * Create deployment images and coordinate software installation on workstations * Recommend, schedule, and perform software and firmware installations and upgrades * Maintain inventory database Network and Telecommunication Support * Implement security procedures and tools to ensure rigorous security measures are in place (PCI, FERPA, NIST, etc.) * Audit, patch and provide recommendations to secure the network environment * Provide support for the phone system including moves, adds, and changes * Provide backup support to monitor, manage, configure and maintain network equipment including switches, firewalls, and wireless access points Other * Provide basic training and guidance to end users for technology hardware, software, and services * Install uninterruptable power supplies; audit and test batteries; replace batteries as necessary * Develop and maintain documentation and change logs * Conduct research on emerging products, services and standards in support of systems software procurement and development efforts * Work with suppliers to identify solutions and schedule remote and onsite support * Be present in the office on a daily basis unless arrangements are made with the supervisor * Contribute to the support and implementation of the Strategic Plan * Participate in Warner Pacific University professional development opportunities * Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle Agreement * Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities * Perform other duties as assigned Minimum Qualifications: * Three years of experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience * Three years of experience supporting Microsoft networking, including server administration, Active Directory, DNS, DHCP, Group Policies, Exchange, etc. * Three years of experience supporting VMware or Microsoft Hyper-V * Knowledge of IP addressing, subnetting, and VLANs * Excellent oral and written communication and customer service skills * Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently * Ability to multi-task with accuracy, adapt, work effectively, and meet deadlines in a fast-paced environment * Comfortable working on ladders and lifting up to 50 lbs. * A valid driver's license; local travel is required Preferred Qualifications: * A four-year degree in computer science, information technology or equivalent field, or equivalent experience in computer science and/or information technology * Applicable technical certifications * Experience with Microsoft Intune * Scripting or automation experience (PowerShell, etc.) * Experience with Fortinet firewalls and Juniper switches * Experience with phone system configuration * Working knowledge of relational databases and SQL * Experience in a higher education environment Physical Demands - Work Environment: The position is located in a typical office environment. Professional/business casual attire is required. Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution. Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply. Employment and Lifestyle Standards: Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect: 1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit. 2. The practice of following Christ through day-to-day personal lifestyle choices. 3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints. 4. A commitment to life-long learning and service through personal and professional development. 5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another. 6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives. 7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community. 8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. Employee Agreement: Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament. Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs. Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses. Equal Employment Opportunity: Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose. In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click "Apply Now" to complete the online application, and submit the following: * Application * Cover Letter * Resume NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.
    $68k-83k yearly est. 13d ago
  • Leader, Technical Support

    Cisco Systems, Inc. 4.8company rating

    Technical support engineer job in Portland, OR

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $85k-105k yearly est. 21d ago
  • Need Help Desk Support II

    360 It Professionals 3.6company rating

    Technical support engineer job in Salem, OR

    This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description The primary roles of the IS technicians are: Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. Build and configure Pc, following agency standards and procedures. Provide status reports as directed describing work-related activities and accomplishments. Maintain workstations in accordance with IS standards. Ensure workstations and their applications are in operational condition. Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Qualifications May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area. Additional Information If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
    $35k-56k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Portland, OR

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $49k-72k yearly est. 14d ago
  • Network and Server Administrator

    First Community Credit Union of Oregon 3.8company rating

    Technical support engineer job in Coquille, OR

    You are a perfect match for our Credit Union! The Network and Server Administrator position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives. Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements. REQUIREMENTS: This position requires a Bachelor Degree in a related field or have seven to ten years of job-related experience. An equivalent combination of education and experience may be acceptable. This position requires the individual to understand most capabilities of Windows Server including its Roles and Features. Thorough understanding of Windows Registry and File System. Linux server management. Cisco Certified Network Associate (CCNA) certification with an understanding of dynamic routing and first hop routing protocols is desired. Solid understanding of multi-tier system architecture, security and cloud services preferred. Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills. ESSENTIAL FUNCTIONS: Diagnose and resolve problems associated with application software and operating systems. Monitor network operational status and verify system availability for members and staff. Monitor and review escalations from Security Monitoring Solutions and report to appropriate channels. Installation and support of Windows Servers. Installation and support of Linux Servers. Test and deploy hardware and software. Install, configure and maintain server\appliance hardware and software. Review detected Risks and provide solutions for remediation or mitigation. Monitor, test and deploy security updates and patching. Provide escalation support and backup for Support Specialists. Assist with management of Active Directory environment, configure Group Policies for automated deployment of applications, updates, and configuration of desktop systems. Assist with managing and supporting network devices such as firewalls, routers and switches. Provide guidance and solutions for surveillance system. Handle purchasing of IT equipment, supplies. Distribute reports and information to appropriate departments in a timely manner. Assist in designing and implementing network & server solutions for Credit Union Services. Provide guidance and direction to Junior Staff as needed. Performs other duties as request by the VP of Network and Server Administration. BASE EXPECTATIONS: Be willing to perform any duty (beyond Essential Functions above) as assigned. Demonstrate the ability to handle different situations; i.e., demonstrate versatility. Recognize/listen to member/coworker requests and/or concerns and identify their needs so they may be better served. Assist with information gathering information as required of the position and/or as requested by the supervisor. Provide exemplary internal customer service and foster teamwork throughout the credit union. Communicate effectively and positively with members, coworkers, and management. Be responsible in developing and maintaining a high level of product service knowledge. Adequately perform all operational functions to fulfill the requirements of the position and provide other support functions as requested. Represents the Credit Union with honesty, integrity and trust at all times. Support the mission of the Credit Union by providing excellent service to members both external and internal. Adheres to established internal policies and procedures. Completes required compliance training in a timely manner and complies with all regulations within scope of the position. Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations. WORKING CONDITIONS Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs. Potential exposure to the threat of violence at any time. Occasional business travel may be required. Sitting or standing for extended periods of time may be required. Periodical work outside normal business hours may be needed. Repetitive motions and extensive typing required. Company's website: ****************** ** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.
    $52k-70k yearly est. Auto-Apply 49d ago
  • Network and Server Administrator

    First Community Credit Union of Oregon 3.8company rating

    Technical support engineer job in Coquille, OR

    Job Description You are a perfect match for our Credit Union! The Network and Server Administrator position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives. Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements. REQUIREMENTS: This position requires a Bachelor Degree in a related field or have seven to ten years of job-related experience. An equivalent combination of education and experience may be acceptable. This position requires the individual to understand most capabilities of Windows Server including its Roles and Features. Thorough understanding of Windows Registry and File System. Linux server management. Cisco Certified Network Associate (CCNA) certification with an understanding of dynamic routing and first hop routing protocols is desired. Solid understanding of multi-tier system architecture, security and cloud services preferred. Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills. ESSENTIAL FUNCTIONS: Diagnose and resolve problems associated with application software and operating systems. Monitor network operational status and verify system availability for members and staff. Monitor and review escalations from Security Monitoring Solutions and report to appropriate channels. Installation and support of Windows Servers. Installation and support of Linux Servers. Test and deploy hardware and software. Install, configure and maintain server appliance hardware and software. Review detected Risks and provide solutions for remediation or mitigation. Monitor, test and deploy security updates and patching. Provide escalation support and backup for Support Specialists. Assist with management of Active Directory environment, configure Group Policies for automated deployment of applications, updates, and configuration of desktop systems. Assist with managing and supporting network devices such as firewalls, routers and switches. Provide guidance and solutions for surveillance system. Handle purchasing of IT equipment, supplies. Distribute reports and information to appropriate departments in a timely manner. Assist in designing and implementing network & server solutions for Credit Union Services. Provide guidance and direction to Junior Staff as needed. Performs other duties as request by the VP of Network and Server Administration. BASE EXPECTATIONS: Be willing to perform any duty (beyond Essential Functions above) as assigned. Demonstrate the ability to handle different situations; i.e., demonstrate versatility. Recognize/listen to member/coworker requests and/or concerns and identify their needs so they may be better served. Assist with information gathering information as required of the position and/or as requested by the supervisor. Provide exemplary internal customer service and foster teamwork throughout the credit union. Communicate effectively and positively with members, coworkers, and management. Be responsible in developing and maintaining a high level of product service knowledge. Adequately perform all operational functions to fulfill the requirements of the position and provide other support functions as requested. Represents the Credit Union with honesty, integrity and trust at all times. Support the mission of the Credit Union by providing excellent service to members both external and internal. Adheres to established internal policies and procedures. Completes required compliance training in a timely manner and complies with all regulations within scope of the position. Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations. WORKING CONDITIONS Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs. Potential exposure to the threat of violence at any time. Occasional business travel may be required. Sitting or standing for extended periods of time may be required. Periodical work outside normal business hours may be needed. Repetitive motions and extensive typing required. Company's website: ****************** ** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.
    $52k-70k yearly est. 18d ago

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