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Technical support engineer jobs in Pasadena, TX

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  • Houston North Bilingual Plasma Center Technician

    Biolife Plasma Services 4.0company rating

    Technical support engineer job in Houston, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Houston - North U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - Houston - NorthWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $16 hourly Auto-Apply 17h ago
  • Field Support Technician

    Jobster LLC

    Technical support engineer job in Houston, TX

    **Responsibilities:** - Travel to project locations throughout the USA and internationally for assignments as directed by the Electrical Systems Manager. - Troubleshoot malfunctions in electrical systems, including switchboards, generators, automation systems, and drive systems. - Conduct preventive maintenance checks and calibrations using manufacturers' manuals and electronic testing equipment. - Collaborate with production engineers to ensure proper instrument data transfer and collection. - Install new systems and controls, including power wiring. Systems include PLCs, switchboards, drive systems, computers, and Ethernet communications. - Train crew members on electrical topics such as safety, maintenance, and operation. - Perform on-call work during off-hours as necessary. - Adhere to safe and compliant working procedures. **Requirements:** - High School Diploma or equivalent; electrical certification and training from a technical school or military certifications preferred. - 5+ years of experience in a similar role, with a strong emphasis on troubleshooting. - Previous long-term employment history. - Experience in the marine industry and dredging projects is highly preferred. - Proficiency in reading blueprints of electronic schematics and process and instrumentation diagrams. - Experience in installing and maintaining electrical systems. - Ability to take initiative, work independently, make decisions, and develop recommendations. - Strong interpersonal skills to build effective working relationships both internally and externally. - Must be willing to travel 100% within the USA and occasionally out of the country.
    $42k-60k yearly est. 2d ago
  • Information Technology Support Engineer

    Teceze

    Technical support engineer job in Houston, TX

    Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $59k-90k yearly est. 1d ago
  • Parallel Computing Engineer

    Mercor

    Technical support engineer job in Houston, TX

    Mercor is hiring a Parallel Computing Engineer on behalf of a leading AI lab. In this role, you'll **accelerate numeric and simulation kernels** through GPU/CPU parallelism, memory-hierarchy tuning, and distributed execution across clusters. You'll design scalable pipelines that maximize efficiency and throughput for large-scale computational workloads. This role is ideal for engineers who thrive at the intersection of HPC, GPU optimization, and distributed systems. * * * ### **You're a great fit if you:** - Have a background in **computer science, high-performance computing, or applied mathematics**. - Are experienced with **GPU/CPU parallel programming** using CUDA and OpenMP. - Understand **distributed execution frameworks** and tools like MPI, NCCL, and Slurm. - Are proficient in **Python** with libraries like **NumPy and SciPy** for scientific computing. - Have experience profiling and optimizing workloads with tools like **nvprof and nsys**. - Care about **memory hierarchy, communication overhead, and scalability** in parallel systems. - Are curious about how HPC techniques accelerate **AI training, simulations, and scientific workloads**. * * * ### **Primary Goal of This Role** To design, optimize, and deploy parallel computing pipelines that accelerate numeric, simulations, and large-scale computations across GPUs, CPUs, and distributed clusters. * * * ### **What You'll Do** - Speed up numeric and simulation kernels through **GPU/CPU parallelism**. - Optimize workloads via **memory-hierarchy tuning** and communication reduction. - Scale computations with **MPI, NCCL, and Slurm** for distributed clusters. - Profile and benchmark performance using **nvprof and nsys**. - Build reproducible pipelines in **Python, NumPy, and SciPy** for HPC workflows. - Collaborate with researchers and engineers to integrate HPC into production AI systems. * * * ### **Why This Role Is Exciting** - You'll accelerate **mission-critical AI and scientific workloads**. - You'll work across the stack: **hardware-level optimization, distributed execution, and HPC software engineering**. - You'll directly impact the performance of **large-scale AI models and simulations**. - You'll be part of shaping how **parallel computing powers the next generation of AI systems**. * * * ### **Pay & Work Structure** - You'll be classified as an hourly contractor to Mercor. - Paid weekly via Stripe Connect, based on hours logged. - Part-time (20-30 hrs/week) with flexible hours-work from anywhere, on your schedule. - Weekly Bonus of **$500-$1000 USD** per 5 tasks. - Remote and flexible working style.
    $73k-100k yearly est. 60d+ ago
  • CTRM Consultant - Endur, Technical

    Capspire 4.3company rating

    Technical support engineer job in Houston, TX

    Why cap Spire? cap Spire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations. We take pride in putting our people first and are proud to be recognized consecutively as a Great Place to Work for our strong company culture focused on our people and enabling them to achieve their best. As a vendor-independent consultancy, you'll work with traditional technologies and leading-edge solutions for on premise and Cloud. We offer our employees progression, development and a diverse range of client engagements. Summary: We are expanding our Endur practice and are looking for experienced Endur Consultants proficient in Commodity or Energy markets and trading and risk management. You will be working on Endur implementations, leveraging your technical expertise in deal modeling, deal valuations, risk management, scheduling, invoicing, and accounting for commodities and energy. You will ensure successful project delivery, employing consultancy and project management best practices. Key Responsibilities: Work as part of a team on the technical implementation of Endur solutions, including enhancements, system configuration, data migration, version upgrades and support projects Design and architect object-oriented Endur-based solutions that meet client needs and adhere to industry standards for scalability, robustness, maintainability, and integration with other components and systems in a technology landscape Support existing solutions for bug fixes, enhancements and operations. Collaborate with clients to determine technical requirements and drive technical change management initiatives. Conduct analysis of existing systems and processes to identify areas for improvement. Support existing solutions for bug fixes, enhancements and operations Collaborate with cross-functional teams to ensure successful project delivery and client satisfaction. Maintain effective communication with clients and internal stakeholders, managing expectations. Prepare solution and technical design documentation and oversee the quality of other technical consultants' outputs. Required Experience: 4+ years hands-on with Endur as a developer or technical specialist with working knowledge of V19 and above. Experience in conducting comprehensive testing and quality assurance activities to validate the functionality, performance, and reliability of Endur solutions. Endur Development: Experience in developing and customizing JVS and/or OpenComponents (Java or .NET C#) to extend Endur functionality. Connex Integration: Expertise in integrating Endur with external systems and data sources using Connex, ensuring seamless data exchange and interoperability. Oracle and MS SQL Server Database Management: Strong understanding of Oracle and MS SQL Server databases, including database design, administration, optimisation, and performance tuning. .NET C# and/or Java Development: Proficiency in .NET C# and/or Java development for building custom applications, modules, and integrations within the Endur ecosystem. Endur Gateways and Accelerators: Demonstrate good working knowledge of Endur Gateways and Accelerators. Endur Grid: Demonstrate good working knowledge of Endur Grid design and configuration. Endur Modules: Demonstrate deep knowledge in key modules of Endur and commodity/energy operations. Endur Configuration: Proficiency in configuring Endur modules, workflows, and business processes to align with client requirements and industry best practices. Jira, DevOps, GitHub: Experience in utilizing Jira for project management, DevOps methodologies for continuous integration and deployment, and GitHub for version control and collaboration. Cloud Platforms (AWS, Azure): Familiarity with cloud platforms such as AWS (Amazon Web Services) and/or Azure, including knowledge of cloud services and infrastructure for hosting, scaling, and managing Endur environments. Knowledge and experience of the ION Cloud and IEM tools are also desirable. Third-Party Tools: Knowledge and experience of test automation and environment management tools. Ability to travel to onsite client locations for a limited time as per project requirements. Bachelor's degree in Computer Science, Finance, Accounting, Engineering, Economics, or equivalent experience in a related field. About the cap Spire team: To understand who our people are, you should first understand what they're not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials - and that people are people first, and titles second. Because we hire the cap Spire way, our team is certainly one of a kind. We've brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We've found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. Problem solvers, go-getters and charge-takers - we (really) want to hear from you.
    $92k-118k yearly est. 3d ago
  • Computer User Support Specialists (Professional, Scientific, and Technical Services)

    Obsidian 4.3company rating

    Technical support engineer job in Houston, TX

    Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $36k-52k yearly est. 60d+ ago
  • AI & Systems Optimization Specialist

    Scentiment LLC

    Technical support engineer job in Houston, TX

    *AI & Systems Optimization Specialist (Customer Service)* Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. We are seeking a hands-on technical professional who will manage and optimize the tools, automations, and AI systems that support the CS team. This role is ideal for someone who thrives in system configuration, automation setup, and performance tracking, while working closely with the Head of Customer Service to bring strategic projects to life. *Key Responsibilities* * Configure, maintain, and optimize CS platforms (ticketing system, phone system, knowledge base). * Implement and fine-tune *AI tools* for ticket routing, chatbot responses, and automated workflows. * Monitor performance of systems and AI, troubleshoot issues, and adjust settings for continuous improvement. * Build and maintain *dashboards and reports* to track team efficiency and AI performance. * Document processes, create internal user guides, and train agents on new features. * Collaborate with external vendors and internal IT/product teams for integrations and updates. *Qualifications* * 2 + years' experience in CS Operations, Systems Administration, or AI/Automation. * Hands-on experience with customer service software (e.g., Zendesk, Gorgias, Richpanel, Salesforce, Intercom). * Familiarity with AI chatbot tools, macros, automation flows, and APIs. * Strong analytical and troubleshooting skills. * Ability to balance technical execution with business impact. *KPIs* * % increase in automation adoption. * Reduced ticket handling time via system optimizations. * Agent satisfaction with tools and workflows. xevrcyc * Measurable improvements in customer wait times and resolution times. Job Type: Full-time Pay: Up to $60,000.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * AI: 2 years (Required) * System administration: 2 years (Required) * Zendesk: 2 years (Required) Language: * English (Required) Location: * Houston, TX (Required) Ability to Commute: * Houston, TX (Required) Work Location: In person
    $60k yearly 1d ago
  • Help Desk Technician

    Lee College 3.1company rating

    Technical support engineer job in Baytown, TX

    Starting Salary Range is $31,200 - $32,791. The initial salary offer is commensurate with education and related work experience. The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager. * Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person. * Provide first level computer troubleshooting support for faculty and staff via phone, remote, email, and in person. * Install and troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines. * Utilize the current ticketing system to document all issues ad calls that are received. * Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone. * Provide additional support to technicians in the form of research and information discovery. * Research and organize information with regards to reoccurring problems and issue resolution. * Assist Service Desk Manager with coordination of Service Desk work and projects. * Assist Service Desk Manager with research and information discovery for technical issues and projects. * Perform other duties assigned. * Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours * One (1) year of experience in a Help Desk or Call Center role * Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc. * Basic computer hardware and software troubleshooting skills * Excellent communication skills, both oral and written * Excellent customer service skills * Must be available to work evenings and weekends as needed
    $31.2k-32.8k yearly 9d ago
  • Technical Support Specialist I

    Insperity (Internal 4.7company rating

    Technical support engineer job in Houston, TX

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities * Consults with end users to analyze complex, functional software issues escalated from Associate Technical Support Specialists. * Performs remote software support for clients on Insperity BPS solutions which could include, but is not limited to: * Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. * Maintaining client information in Client Record Management system. * Providing backup phone support for other Technical Support teams. * Monitoring appropriate email inboxes and providing excellent email technical support. * Modifying setup to support changes in the client's business rules. * Using software diagnostics tools to troubleshoot client software issues. * Retraining clients on software. * Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. * Performs remote time clock support on Insperity sanctioned time clocks and time clock software * Troubleshoots returned hardware to identify and repair malfunctions and/or damage. * Configures, tests, and ships repaired hardware. * Documents all client interaction on a per incident basis. * Logs software issues and provides temporary workarounds as needed. * Tracks open software issues until a resolution is released by Quality Assurance and collaborates with Professional Services to ensure update is installed on the client system. * Creates and configures customer specific SQL statements to reduce manual entry. * Works with customers to optimize their experience with BPS solutions. * Handles business sensitive information with appropriate confidentiality. * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. * Monitors appropriate email inboxes and provides excellent email technical support. * Works to improve customer satisfaction and increase customer reference-ability. * Assists in the accomplishment of Insperity goals. * Helps other employees to accomplish Insperity goals. * Performs other duties as may be assigned by department supervisor. * Participates in the Disaster Recovery plan as required. Qualifications * Bachelor's Degree or equivalent experience is required. * One to four years of technical support experience is required. * Solid interpersonal skills to interface with co-workers and customers. * Ability to manage multiple tasks to completion with minimal supervision. * Strong understanding of various Internet browser technologies * Familiarity and understanding of computer network infrastructures (TCP/IP). * Intermediate understanding of relational database and SQL experience (Microsoft SQL Server preferred) * Knowledge of web-based software solutions * Strong analytical thinking skills and process-driven work habits. * Basic Knowledge of CRM systems and usage. * Ability to effectively communicate with technical and non-technical staff in both written and verbal format. * Ability to work alone and collaborative, with technical personnel as needed. * Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $48k-74k yearly est. Auto-Apply 14d ago
  • Help Desk Technician

    Tetra Technologies, Inc. 4.6company rating

    Technical support engineer job in The Woodlands, TX

    TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges. Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century. Visit the Company's website at **************** for more information or connect with us on LinkedIn. Essential Duties: * Provide helpdesk support and resolve problems to the end user's satisfaction * Monitor ITSM for tickets assigned to the queue and process first-in first-out based on priority * Provide support for mobile devices * Create and maintain PC images * Follow internal IT processes * Assist with onboarding of new users * Install, test, and configure workstations, peripheral equipment, and software * Maintain inventory of all equipment, software, and software licenses * Troubleshoot hardware and software issues reported to the help desk * Assign users and computers to proper groups in Active Directory * Perform password resets for network access and applications * First responder to incoming issues * Technical documentation and prioritizing abilities * Basic network and system administration support * Interact with vendors for 3rd party IT support * Provide on-site and remote AV (Audio/Visual) support, ensuring conference rooms, meeting spaces, and virtual collaboration tools operate effectively * Deliver general event support, including setup, troubleshooting, and technical assistance for company meetings, presentations, and special events * Serve as smart hands support for other IT teams by assisting with hardware installations, network equipment setup, cable management, and other on-site technical needs Requirements: * EDUCATION: High School Diploma or General Education Degree (GED) required; Associate's degree preferred * EXPERIENCE: 3-5 years' experience * LICENSES/CERTIFICATIONS: IT Certifications (example: MSITP, A+, Net+. Etc.) * TRAVEL: 5% * SCHEDULE: On call support, rotating shifts * OTHER: * Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening * Must possess a valid Driver's License Work Environment: The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.
    $42k-76k yearly est. 37d ago
  • IT Technical Support Analyst

    Depelchin Children's Center 3.8company rating

    Technical support engineer job in Houston, TX

    The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software. Provide individual end user support and installation/upgrades of hardware and software for all Agency computers. Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations. Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations. Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally. Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory. Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends. Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution. Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes. Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs. Respond to requests for technical assistance in person, via phone and electronically. Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions Provide installation and upgrades of hardware and software for servers and workstations. Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally. Assist in the planning, design, installation, and maintenance of the network infrastructure. Continue to improve skills necessary to grow with changes in technology. Provide daily management of equipment inventory responsible to the IT Department. Required Qualifications: Two plus years of college or technical school training related to Information Technology/Information Systems. High School Diploma required. (Formal education may be substituted with relevant years of experience related to job functions and/or IT Certifications.) Three (3) years' experience providing Microsoft Windows network and Windows 10 support. Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support. One (1) year experience with Active Directory domains. Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations. Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom. Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki. Knowledge, Skills and Abilities: Advanced computer software and hardware knowledge and skills. Ability to troubleshoot a variety of computer problems. Ability to Interact with staff with a service orientation. Ability to stay organized while executing multiple projects. Ability to maintain professional, confidential work environment. Work Conditions: Environment: Office-based Range of Schedule: Mon - Fri, 7:00 am to 8:00 pm Travel: Occasional - Must have reliable personal transportation, valid Texas Driver License, current Auto Insurance. DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR fWttoNEcO9
    $39k-46k yearly est. 2d ago
  • OpenText Content Server Administrator

    Indsoft 3.4company rating

    Technical support engineer job in Houston, TX

    Interview process : 2-3 round of technical Skype interview. NO EXCEPTION OpenText Content Server Administrator Duration: 6 months contract to start & Can go upto 12 months contract Required Skill set: Extensive knowledge of installing/configuring/troubleshooting a clustered Content Server 10.5 environment with a multi-partitioned indexing configuration Extensive knowledge of installing/configuring/troubleshooting ODTS 16.0 Extensive knowledge of installing/configuring/troubleshooting Remote Cache 10.5 Experience in administrating Content Server 10.5. Experience with installing/configuring/troubleshooting Brava 7.x Experience using Windows Server 2012 R2 and Red Hat Linux OS Experience with installing/configuring/troubleshooting Apache Tomcat7/8 and Windows IIS 8.x Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-90k yearly est. 5h ago
  • Production Technician I - Clean Room Support 2nd Shift

    Quva 4.5company rating

    Technical support engineer job in Sugar Land, TX

    Our Production Technician I - Prep/Cleanroom Support Technician plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include assisting in Prep/Cleanroom operations at QuVa Pharma in accordance with established processes and procedures. Your attention to detail and adherence to precise procedures will guarantee that our medications meet the highest standards of safety, efficacy, and quality, providing patients with the best possible care and outcomes. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US. This is a full-time role for our 2nd shift, working Monday through Friday from 2:00 PM to 10:30 PM CST. This is a set, consistent schedule with minimum overtime requirements and based on site in our Sugar Land, TX location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws. What the Production Technician I - Prep/Clean Room Support Does Each Day: Support cleanrooms, formulations, ILP, and compounding Assist in preparation, transportation, labeling, production, and processing of materials Daily/weekly/monthly cleaning of rooms and equipment while adhering to standards Maintain Aseptic Gowning Qualification to support cleaning Complete necessary documents for accountability and traceability of product following Good Documentation Practices (GDPs) Manage FEFO of chemicals, pulling expired ones monthly Complete documentation of activities in accordance with established procedures Perform sterile filter integrity testing as required Our Most Successful Production Technicians I - Prep/Clean Room Support: Promote active listening with team members and enjoys collaboration Effectively and productively engages with others and establishes trust, credibility, and confidence with others Are Customer Oriented Take initiative to identify problems and opportunities Minimum Requirements for this Role: A High School diploma or equivalent Able to successfully complete a background check Able and willing to walk, stoop, stand, bend, and lift up to 50 lbs. throughout each shift, with or without reasonable accommodation Familiarity with and comfortable using mobile devices such as smartphones, tablets, handhelds Able and willing to follow strict clothing and accessory rules to support our sterile operating environment 18+ years of age Must be currently authorized to work in the United States on a full-time basis; Quva will not sponsor applicants for work visas Any of the Following Will Give You an Edge: Experience in a role requiring repetitive tasks Experience in a pharmaceutical manufacturing environment Experience with Good Documentation Practices (GDPs) 1-year of pharmaceutical manufacturing CPhT Certification ACPE Sterile Certification Benefits of Working at Quva: Set, full-time, consistent work schedule Comprehensive health and wellness benefits including medical, dental and vision 401k retirement program with company match 17 paid days off plus 8 paid holidays per year Occasional weekend and overtime opportunities with advance notice National, industry-leading high growth company with future career advancement opportunities About Quva: Quva is a national, industry-leading provider of compounded injectable medicines and software solutions that help power the business of hospital and health-system pharmacy. Quva Pharma produces and distributes injectable medicines required by health care providers and critical to patient care. Quva BrightStream partners with health-systems to analyze large amounts of data and through AI and machine learning, develops software solutions that turns the data into insights that are used to better run their pharmacy operation. Quva's overall product and technology offerings help health-systems achieve greater value and deliver the highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.”
    $36k-65k yearly est. 1d ago
  • Field Support Engineer (On Site) North Houston

    McLane Intelligent Solutions 4.7company rating

    Technical support engineer job in Houston, TX

    Job Description Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it's you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone's day better through technology. What do we do? McLane Intelligent Solutions (MIS) is a fast-growing , managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market. What we are looking for. We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment. Why do you want to join us? Benefits - We have awesome health insurance and a great PTO policy. Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders. Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development. Values - Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy. What this job does: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. Ensure performance metrics are met or exceeded. Develop and maintain program support artifacts throughout the lifecycle of the initiative. Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. Simulates and recreates user issues to resolve operational difficulties. Recommends system modifications, if required, to reduce user problems. Promote and encourage a “one team” attitude at all levels internally and externally. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Prepare, Schedule, Coordinate and complete assigned projects Requirements Driven individual who loves technology Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication Skills Work on issues escalated in a timely manner Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: desktops, laptops, servers, email technologies, firewalls, switches, wireless, mobile devices. Qualifications High school diploma or GED certificate; an associate or bachelor's degree in IT, computer science, or a related field is preferred Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. English fluency required. Excellent oral, written, and interpersonal communication skills. Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Efficient research, organizational and time management skills. Ability to prioritize tasks Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision. Detail-oriented; productive without compromising quality. High Energy Level and sense of humor essential. Experience with MAC iOS a plus Benefits Paid Vacation Amazing Health, Dental, Vision, and prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance
    $73k-102k yearly est. 6d ago
  • IT Network Engineer

    Cinter Career

    Technical support engineer job in Houston, TX

    ▶︎ Job Details: • Job Title: IT Network Engineer • Client: Japanese IT Company • Working Location: Houston, TX (Downtown) • Working Style: Hybrid (3 days per week at office) • Employment Type: Full-time • Salary: $100,000 - $110,000/year (DOE) • Benefits: Full Benefits (Health, Dental, Vision insurance, 401K, PTO, etc.) • Working Hours: 9:00AM - 5:00PM ▶︎ Position Overview: We are seeking an IT Network Engineer to support our Japanese IT client's hybrid team in downtown Houston. The ideal candidate will lead infrastructure-related technological projects, manage network engineering tasks, and maintain both on-prem and cloud-based systems. This role includes project management responsibilities and requires strong system engineering skills across security, networking, data center operations, and telecommunications. ▶︎ What will you do: • IT Infrastructure System Consultation: Develop and lead IT infrastructure projects for clients. Create and present business proposals. Conduct market research and competitive analysis. Review and analyze client IT data. Ensure client IT infrastructure complies with company standards. • Project Management: Plan and implement network, security, and infrastructure projects. Define scopes, tasks, timelines, and budgets. Manage project teams and resources. Track deliverables, direct team members, and oversee logistics. Present reports to stakeholders and adapt plans as needed. Maintain vendor relationships and ensure project success. • Network Engineering, Management, and Operation: Design and implement product development and manufacturing processes. Lead engineering teams and support product/process improvements. Communicate technical data to stakeholders. Ensure compliance and manage supplier/customer relationships. • Data Center Management and Operation: Maintain colocation services and manage cloud (IaaS/PaaS) systems. • Security System Engineering: Define, design, implement, and manage security systems including firewall, IDS/IPS, MFA, NAC, EDR/MDR, proxies, and anti-virus/malware solutions. • Network System Engineering: Define, design, implement, and manage systems such as routers, switches, firewalls, Wi-Fi, MPLS, SASE, SD-WAN/LAN, VPN, and WAN Optimization tools. • Telephone System Engineering: Manage systems such as on-prem PBX and Cloud PBX services. • Video Conferencing Systems: Select, implement, and maintain video conferencing and digital whiteboard systems. ▶︎ Required Qualifications & Skills: • Excellent customer service, written, and oral communication skills • Strong documentation and problem-solving abilities • In-depth understanding of network services, TCP/IP, and system engineering principles • Ability to analyze, plan, and manage technical systems and processes • Familiarity with data center management, data governance, and current tech trends • Experience with PMI project management principles • Team-oriented mindset • Bachelor's degree preferred • 4-7 years of System Engineering experience and 2-4 years of Project Management experience required
    $100k-110k yearly Auto-Apply 60d+ ago
  • Network Engineering Technician

    Ezee Fiber

    Technical support engineer job in Houston, TX

    Network Engineering Technician An Ezee Fiber Network Technician will primarily focus on configuring, installing & testing equipment. This role will include maintaining DC power systems, Active Ethernet devices & PON OLT systems. The Network Technician will also be expected to install & maintain fiber optic cabling inside the control facilities. A well-rounded technician will work with various other Ezee Fiber personnel to complete new installations on an aggressive timeline. Many of our facilities are roadside telecom cabinets, which means the work associated with this position will often be outdoors. About Ezee Fiber At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success. Responsibilities: Install and configure network hardware and software Maintain and troubleshoot network infrastructure Monitor network performance and identify issues Collaborate with other IT professionals to resolve network problems Ensure network security and data privacy Document network configurations and procedures Requirements: Proven experience as a Network Technician or similar role Excellent knowledge of network hardware and software Strong problem-solving skills Ability to work independently and as part of a team Excellent communication skills Bachelor's degree in computer science or related field Pay & Benefits Competitive compensation package Health, Dental and Vision insurance 401k match Paid time off and other generous benefit programs Why Join Us At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Network Engineering Technician, you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
    $73k-99k yearly est. 60d+ ago
  • Plasma Center Technician- OPEN AVAILABILITY NEEDED

    Biolife Plasma Services 4.0company rating

    Technical support engineer job in Houston, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Houston - Richmond Ave U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - Houston - Richmond AveWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $16 hourly Auto-Apply 18h ago
  • IT Technical Support Analyst

    Depelchin Children's Center 3.8company rating

    Technical support engineer job in Houston, TX

    The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software. Provide individual end user support and installation/upgrades of hardware and software for all Agency computers. Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations. Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations. Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally. Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory. Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends. Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution. Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes. Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs. Respond to requests for technical assistance in person, via phone and electronically. Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions Provide installation and upgrades of hardware and software for servers and workstations. Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally. Assist in the planning, design, installation, and maintenance of the network infrastructure. Continue to improve skills necessary to grow with changes in technology. Provide daily management of equipment inventory responsible to the IT Department. Required Qualifications: Two plus years of college or technical school training related to Information Technology/Information Systems. High School Diploma required. (Formal education may be substituted with relevant years of experience related to job functions and/or IT Certifications.) Three (3) years' experience providing Microsoft Windows network and Windows 10 support. Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support. One (1) year experience with Active Directory domains. Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations. Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom. Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki. Knowledge, Skills and Abilities: Advanced computer software and hardware knowledge and skills. Ability to troubleshoot a variety of computer problems. Ability to Interact with staff with a service orientation. Ability to stay organized while executing multiple projects. Ability to maintain professional, confidential work environment. Work Conditions: Environment: Office-based Range of Schedule: Mon - Fri, 7:00 am to 8:00 pm Travel: Occasional - Must have reliable personal transportation, valid Texas Driver License, current Auto Insurance. DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
    $39k-46k yearly est. Auto-Apply 1d ago
  • Field Support Engineer (On Site) North Houston

    McLane Intelligent Solutions 4.7company rating

    Technical support engineer job in Houston, TX

    Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it's you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone's day better through technology. What do we do? McLane Intelligent Solutions (MIS) is a fast-growing , managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market. What we are looking for. We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment. Why do you want to join us? Benefits - We have awesome health insurance and a great PTO policy. Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders. Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development. Values - Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy. What this job does: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. Ensure performance metrics are met or exceeded. Develop and maintain program support artifacts throughout the lifecycle of the initiative. Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. Simulates and recreates user issues to resolve operational difficulties. Recommends system modifications, if required, to reduce user problems. Promote and encourage a “one team” attitude at all levels internally and externally. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Prepare, Schedule, Coordinate and complete assigned projects Requirements Driven individual who loves technology Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication Skills Work on issues escalated in a timely manner Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: desktops, laptops, servers, email technologies, firewalls, switches, wireless, mobile devices. Qualifications High school diploma or GED certificate; an associate or bachelor's degree in IT, computer science, or a related field is preferred Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. English fluency required. Excellent oral, written, and interpersonal communication skills. Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Efficient research, organizational and time management skills. Ability to prioritize tasks Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision. Detail-oriented; productive without compromising quality. High Energy Level and sense of humor essential. Experience with MAC iOS a plus Benefits Paid Vacation Amazing Health, Dental, Vision, and prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance
    $73k-102k yearly est. Auto-Apply 60d+ ago
  • Technician, Network Engineering

    Ezee Fiber

    Technical support engineer job in Houston, TX

    Network Engineering Technician OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus-where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry. JOB SUMMARY Ezee Fiber is seeking a motivated and technically curious Engineer, Network Engineering, to join our growing team. This entry-level position is ideal for candidates looking to launch their careers in network engineering within a dynamic and fast-paced service provider environment. Under the guidance of senior engineers, you will gain hands-on experience supporting the configuration, maintenance, and monitoring of advanced fiber network infrastructure. Your contributions will help ensure the reliability and performance of our network services while providing foundational learning opportunities. ESSENTIAL FUNCTIONS Network Configuration Support: Assist in the configuration and basic testing of networking equipment, including routers, switches, and technologies such as Active Ethernet, XGS-PON, and Metro Ethernet. Deployment & Maintenance: Support the installation and routine maintenance of network core services and equipment under the supervision of senior team members. Tier 3 NOC Support: Provide Tier 3 support to the Network Operations Center (NOC) by assisting in troubleshooting and resolving basic network incidents. Inventory & Documentation: Help maintain accurate records of network equipment inventory, configurations, and infrastructure documentation. Service Testing & Verification: Participate in service testing and validation to ensure customer services meet expected performance standards. Vendor Coordination: Work with equipment vendors such as Cisco, Calix, and Nokia, with support from more experienced engineers. On-Call Support Participation: Assist in after-hours and weekend on-call rotations for minor outage events and customer-impacting issues. Team Collaboration & Learning: Work closely with team members to develop your skills and contribute to the stability and growth of Ezee Fiber's network. QUALIFICATIONS Education and Experience Requirements: Associate degree in computer science, Information Technology, Telecommunications, or a related field, or equivalent practical experience. Minimum of six (6) months to two (2) years of experience Network Engineering or related technical role (internship, co-ops, or lab projects included) Familiarity with Juniper OS or Nokia IXR platforms. Exposure to Metro Ethernet or GPON technologies through academic coursework, training, or hands-on projects. Foundational understanding of Cisco IOS and/or Juniper JUNOS, and familiarity with networking hardware. Basic knowledge of key networking technologies such as Active Ethernet, GPON, or XGS-PON. Introductory understanding of routing protocols (e.g., OSPF, IS-IS, BGP, Segment Routing, Traffic Engineering). General computer proficiency and working knowledge of Microsoft Office applications. Ability to lift and move networking equipment up to 55 lbs. Strong communication skills, both written and verbal. Enthusiasm for learning and ability to work effectively in a team environment CERTIFICATES, LICENSES, REGISTRATIONS Cisco CCNA, CompTIA Network PHYSICAL AND ENVIRONMENTAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. PAY & BENEFITS • Competitive compensation package • Health, Dental and Vision insurance • 401k match • Paid time off and other generous benefit programs • Tuition reimbursement WHY JOIN US At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Engineer , Network Engineering, you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation. *We are seeking candidates that are legally authorized to work in the United States, without Sponsorship .
    $73k-99k yearly est. 9d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Pasadena, TX?

The average technical support engineer in Pasadena, TX earns between $49,000 and $109,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Pasadena, TX

$73,000

What are the biggest employers of Technical Support Engineers in Pasadena, TX?

The biggest employers of Technical Support Engineers in Pasadena, TX are:
  1. Pure Safety Group, Inc.
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