Technical support engineer jobs in Perris, CA

Level 2 Helpdesk Technician Contract to Hire, location- Irvine. We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise. Key Responsibilities: Respond to user requests and incidents via ticketing system, phone, and email. Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications. Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices). Support and troubleshoot Microsoft Teams and Office 365 applications. Utilize Active Directory for password resets, account management, and user permissions. Maintain a professional, courteous, and solution-oriented attitude while supporting end users. Accurately document issues, actions, and resolutions within the ticketing system. Qualifications & Experience: Previous Helpdesk or Technical Support experience required. Strong troubleshooting skills across hardware, software, and application environments. Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams. Understanding of basic networking concepts, including connectivity troubleshooting and print configuration. Excellent customer service, written, and verbal communication skills. Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude. Preferred Attributes: Outgoing and approachable personality. Ability to multitask and prioritize effectively in a fast-paced environment. Commitment to providing an exceptional end-user experience.

Title: Healthcare Technology Support Analyst Duration: 3-6-month contract to hire Pay Rate: $30/hr- $40/hr W2 Required Qualifications: Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills. Ability to work flexible hours, including nights and weekends Working knowledge of wireless network configurations and limitations related to a clinical environment Strong interpersonal communication skills to effectively interface with internal and/or external customers Understanding of Networking Terminology such as DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory and Group Policies Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner Ability to independently problem solve End-user Computing issues Prior experience supporting clinical end users in a rapidly changing environment Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU 4+ years desktop support experience in a networked business environment Extensive experience with Windows Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner General knowledge of Phone devices and support of communications applications such as Voalte Experience using Microsoft Office Applications Preferred Qualifications: Experience working with Epic EMR and its various modules Prior experience supporting end users in the Clinical environment Prior experience supporting Biomedical Device Integration

COMPETENCIES (Knowledge, Skills & Abilities) Exceptional Customer Service, soft skills Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite Working knowledge of Mac/OS X and iOS Working knowledge of Active Directory and Microsoft Windows domain environments Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components Experience with Microsoft Office 365 user administration Able to recognize and analyze system issues on a working level and identify resolutions or required escalations Basic knowledge of ERP technologies and platforms - SAP optional but preferred Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors. Basic understanding of requirements and techniques for integrating disparate systems or technologies. Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment Basic understanding of 3rd party application support and troubleshooting. Strong logic, problem-solving, along with specific attention to detail Experience with multifunction printers, scanners Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses. EDUCATION AND EXPERIENCE Minimum 2 years of IT Support Desk experience Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred This position is on-site 5 days in our Carlsbad, CA office

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation. About the Role As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup. Key Responsibilities: Complete 20 points per week (typically 5-10 cases). Provide daily progress updates to Project Managers. Test your work to achieve a 90%+ completion rate on cases. Unblock your cases by proactively reaching out to customers or teammates. Communicate consistently with the team via Slack. What We're Looking For: Proven technical experience and ability to learn complex subjects quickly. Highly process-oriented and detail-focused. Relentless work ethic: doesn't stop until the job is done. Strong communicator who ensures transparency and clarity. Positive, motivating, and supportive team player. Accountable for successes and failures with a mindset for growth. Balances individual contributions with team collaboration. Passionate about technology and AI. Why Join XILO? Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you. Apply only if you're ready to invest in your success and build a lasting career.

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA. Position Overview: We are seeking a skilled and customer-focused Desktop Support Technician for a banking/financial institution. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration. Key Responsibilities: End-User Support: Provide remote and onsite technical support for hardware, software, and peripherals. Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications. Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.). Active Directory and Azure Management: Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management. Support Azure Active Directory configurations and integrations. Device and Endpoint Management: Use Microsoft Intune for device enrollment, management, and policy enforcement. Deploy software and manage updates using enterprise tools. Networking and Server Support: Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN. Assist with server administration tasks, including file sharing, user permissions, and performance monitoring. Documentation and Reporting: Maintain accurate records of support requests in the ticketing system. Document solutions, workflows, and common troubleshooting procedures. Continuous Improvement: Collaborate with IT colleagues to develop and implement best practices. Stay updated with emerging technologies and provide recommendations for enhancements. Qualifications: Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technical Skills: Proficient in supporting Windows 10/11 environments. Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint). Hands-on experience with Active Directory and Azure Active Directory. Familiarity with device and application management using Microsoft Intune. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience in server administration and support is a plus. Experience: 2+ years of experience in a desktop support or IT help desk role. Previous experience with remote support tools and ticketing systems. Soft Skills: Excellent troubleshooting and problem-solving abilities. Strong verbal and written communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications (Preferred): CompTIA A+, Network+, or equivalent certifications. Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.

Onsite 12 months plus contract Pay : $30/hr on W2 Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team. Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution. Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs). Understands, maintains, and follows standard Service Desk operating procedures. Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System. Qualifications: 5 years experience with support of PC hardware, Windows OS, and standard desktop applications. Proven basic job knowledge of systems through prior work experience or education. Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue. Established ownership and responsibility of a task from start through successful resolution. Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.

The Field Support Engineer provides support for the installation, operation and maintenance of Intellian fielded products globally as required in a 24/7 operational environment. The primary focus for this role is the installation and maintenance of Intellian Ground Gateway Terminals. Main Responsibilities Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian's products in a global environment. Be able to perform installation and operation of Intellian products efficiently and effectively. Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services. Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities. Provide onsite support for Intellian ECBU and Maritime business partners globally. Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite. Provide technical guidance to internal and external stakeholders for Intellian technical support organization. Ability to travel at very short notice anywhere globally. Maintain high standard of professionalism, workmanship and cleanliness on customer site. Adhere to all safety regulations, perform risk assessment and maintain required PPE. Work with teams of both internal staff, subcontractors, dealers and customers. Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager. Clear, concise daily reporting to internal and external stakeholders. Control expenditure when travelling on behalf of the company. Completing and providing RMA forms with stock returns or inventory adjustments. PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce. Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed. Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC. Required Qualifications & Skills Qualifications & Requirements: Bachelor's Degree in an engineering principle or equivalent industry experience in a Field Support role. 2+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers. Experience with VSAT installation, commissioning, troubleshooting and repair. IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc. Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations. Good computer skills, including Word, Excel, Outlook and Google Docs. Strong Electrical and mechanical skills. Physically able to lift/carry at least 50lbs and climb ladders, masts. Rigging, etc. Ability to use forklift (training would be provided). Ability to adapt to urgent situations and good at working under a timeline pressure. Preferred Skills & Experience: 3 years' experience in a technical position within the maritime or teleport environment. Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems. Experience on satellite communication and other RF technologies. Written and Verbal skills in English, Spanish, French or Korean. Salesforce & SAP Experience. Hours & Place of Work: Flexibility to work weekends and holidays. Travel up to 75% domestic and overseas. Extended travel up to 2 weeks required. About Intellian: Intellian is the world's leading provider of satellite antennas and terminals, with a mission to empower connectivity so connectivity can empower the world. We are driven by a passion for innovation and agile responsiveness to customer needs. As the crucial link between satellite networks and millions of people on Earth, Intellian's leading technology and antennas empower global connectivity across oceans and continents, organizations, and communities. Strategic thinking, an obsession with quality, and a proven ability to deliver enable Intellian to invent for the future, creating mutual success for partners and customers as the world's connectivity needs evolve. Benefits: We offer a comprehensive benefits package, including flexible time off and paid holidays. Eligible employees also have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage. A 401(k) plan with employer safe harbor contributions is available. Additional compensation elements, such as annual performance-based bonuses, may be offered depending on the role.

IT Systems Administrator - BioTech | Costa Mesa, CA Full-Time | $75,000-$90,000 Are you an IT professional who thrives in a regulated, science-driven environment? A fast-growing biotech company based in Costa Mesa, California, is seeking an experienced IT Systems Administrator to support its state-of-the-art manufacturing and laboratory operations. This is a unique opportunity to join a company dedicated to delivering high-quality, life-changing therapies-where IT plays a critical role in ensuring safe, compliant, and efficient production. What You'll Do As the IT Systems Administrator, you'll be responsible for both day-to-day support and the administration of critical systems in a GMP environment. Your key responsibilities include: Providing responsive on-site and remote support for hardware, software, and network issues Installing, configuring, and maintaining workstations, servers, and infrastructure components Administering user accounts, permissions, Active Directory, and Microsoft 365 Managing backups, disaster recovery solutions, and system documentation Supporting GMP and FDA compliance, including system validation and audit readiness Applying network and cybersecurity best practices across manufacturing and lab systems Collaborating with Manufacturing, Quality, R&D, and Operations teams to support IT-critical processes What You Bring 2+ years' experience in IT support or system administration Experience in pharma, biotech, or other GMP-regulated industries highly preferred Strong technical foundation in Windows, Microsoft 365, networking, and Active Directory Knowledge of ERP, LIMS, MES, or other manufacturing/lab systems is a plus Understanding of GMP, 21 CFR Part 11, and data integrity principles Certifications such as CompTIA A+, Network+, Microsoft MDAA, ITIL, or similar are beneficial Excellent communication, problem-solving, and customer service skills Why This Role? Work at the intersection of technology and life science innovation Play a key role in systems supporting product quality and patient safety Join a collaborative team in a growing organisation with real advancement potential Be part of a high-quality, compliant, and mission-driven environment Location Costa Mesa, CA (on-site)

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment

Full-time | Pacific Standard Environmental, Inc. | Santa Ana, CA Recruitment managed by Widger Talent Pacific Standard Environmental (PSE) is a leader in air quality compliance and environmental monitoring services. We design, install, and maintain Continuous Emissions Monitoring Systems (CEMS) and other critical instrumentation that help industrial clients meet environmental regulations and operate safely and efficiently. We're expanding our search for a Field Technician to join our growing team. This is a full-time, W2 role with a comprehensive benefits package and strong travel reimbursement. While direct CEMS experience is a plus, we welcome applicants with backgrounds in instrumentation, electronics, electrical systems, or automation technology who are ready to learn and develop within a highly specialized technical field. What You'll Do Install, maintain, and troubleshoot environmental monitoring systems and related instrumentation Perform system calibrations, preventive maintenance, and field diagnostics Conduct electrical and pneumatic system checks and repairs Work both independently and collaboratively to support industrial clients across Southern California and beyond Prepare service documentation and calibration reports accurately and on time Participate in ongoing training to develop CEMS-specific skills and certifications What We're Looking For 5+ years of hands-on technical experience in electrical, instrumentation, automation, or electronics systems Strong understanding of electrical wiring, circuits, and schematics Familiarity with PLCs, sensors, analyzers, and calibration procedures Ability to travel regularly and work independently in the field (typical office presence 1-2 days per week) Clear communication and strong organizational skills Valid driver's license and clean driving record Preferred Backgrounds Experience in any of the following areas will be considered highly relevant: Military training in biomedical equipment or electronic systems (Navy/Air Force) Instrumentation Technician or Electronics Technician roles in industrial or utility environments Completion of programs such as General Electrician (GE) or Industrial Automation Technology (IAT) from Southern California Institute of Technology (SCIT) or similar technical institutes Why Join PSE Independent, field-based work with autonomy and variety Comprehensive benefits and overtime pay Continuous professional development and training in environmental compliance and CEMS technology Supportive team culture built on integrity, precision, and long-term client relationships About Pacific Standard Environmental (PSE): Headquartered in Santa Ana, PSE provides environmental engineering and compliance solutions across the Western U.S., specializing in air quality monitoring and emission control systems for industrial and energy clients. Recruitment managed by Widger Talent. This is a direct-hire, full-time W2 position with Pacific Standard Environmental.

L·Garde is a full-service design, development, manufacturing, and qual test supplier to Tier 1 primes and government agencies. We provide systems engineering and skilled technicians to make your make your Skunk Works-type project a reality. With over 50 years of aerospace expertise, our deployable systems test the limits of what's possible in the harshest of environments in space, on the moon, and even on other planets. If you're an engineer who thrives on teamwork, clear communication, and seeing your work translate into cutting-edge aerospace solutions, we'd love to talk to you. A Day in the Life: We're looking for a Systems Engineer who is passionate about solving complex challenges in aerospace and enjoys working closely with others to make big ideas a reality. In this role, you'll help transform mission requirements into fully engineered space systems, balancing technical performance, schedule, and cost. You'll collaborate across disciplines-design, test, integration, and program management-to ensure our spacecraft and payload systems meet the highest standards of innovation and reliability. Key Responsibilities: Lead systems engineering activities across the project lifecycle, from concept through delivery. Develop and maintain system requirements, CONOPS, ICDs, and risk matrices. Support Verification & Validation (V&V) efforts and create and maintain Model Based Systems Engineering (MBSE) models. Partner with engineers, technicians, suppliers, and customers to resolve issues and ensure requirements are met. Write and review test plans, procedures, and reports; analyze and post-process test data. Contribute to design trade studies and product development planning. Participate in major design reviews (SRR, PDR, CDR, TRR) and customer meetings. Support proposal writing for advanced aerospace concepts. Maintain a safe, clean, and organized work area by following 5S and safety guidelines. Who You Are: You have a Bachelor's degree in engineering, science, or related technical field. 2-4 years of satellite systems engineering experience with DoD, NASA, or commercial space programs. At least 2 years in management, project leadership, or team leadership roles. Proficiency with requirements tracking and management. Proficiency with Model Based Systems Engineering and requirements tracking tools such as CAMEO and DOORS is a plus. Systems Engineers will be expected to have completed training for these tools within the 1st year. Hands-on experience with hardware/software interfaces, aerospace drawings, and GD&T standards. Exposure to SolidWorks CAD, FEA, Matlab, Thermal Desktop, CFD (Star CCM+), or LabView preferred The ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. Top Secret Security Clearance a plus. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to collaborate across all levels of the organization. Detail-oriented, organized, and adaptable in a fast-paced environment. Strong problem-solving mindset and passion for working in a team-driven culture. What We Offer: Be at the forefront of aerospace innovation by working on cutting-edge aerospace technologies. Opportunity to wear multiple hats and grow your skill set. Collaborative and inclusive work culture where your contributions are highly valued. Competitive salary Top-Tiered Benefits, 100% of both employee and dependents are covered by the company = Medical, Dental, Vision Flexible Spending Account Retirement and Company Match Company-Sponsored Life and LTD Insurance Generous Paid Time Off Policy with up to 4 weeks in the first year. Robust Paid Holiday Schedule Pay range: $110,000.00 - $145,000.00 per year Join our team as an Aerospace Systems Engineer II and contribute to the advancement of aerospace innovation by taking on diverse, impactful projects in a collaborative environment, where your contributions are valued and your growth is fostered through hands-on experience. L·Garde is an equal opportunity employer, including individuals with disabilities and veterans, and participates in the E-Verify Program.

Job Title: IT Service Desk Technician I Type: Direct Hire We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization's patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.

Job Title: EMR IT Specialist Pay Range: $27/hour to $29/hour We are seeking a detail-oriented and proactive EMR IT Specialist to support the creation, maintenance, and optimization of Electronic Medical Record (EMR) access across multiple hospital systems. This role is ideal for a candidate who excels at cross-team collaboration, workflow documentation, and vendor or financial coordination, while thriving in a fast-paced healthcare environment. Key Responsibilities Assist with the creation, maintenance, and deactivation of EMR accounts across multiple hospital systems. Track and prepare EMR account batch submissions to ensure timely provisioning. Document EMR-related workflows and maintain tracking systems for staff responsiveness and support needs. Collaborate with clinical and IT teams to troubleshoot access issues and ensure compliance with hospital policies and requirements. Coordinate follow-ups on pending items and escalate issues to leadership when necessary. Negotiate with vendors and manage procurement processes to support EMR-related needs. Oversee invoice management, purchase orders, and financial documentation related to software, services, or equipment. Qualifications Strong vendor negotiation, procurement, and cost-management experience. Proficiency with invoice management, purchase order systems, and financial recordkeeping. Excellent organizational and analytical skills with the ability to manage multiple priorities effectively. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong interpersonal and communication skills for collaboration with vendors, finance teams, clinical staff, and internal IT stakeholders. Proactive problem-solver able to independently identify issues and recommend or implement process improvements. Ability to work in a fast-paced environment and adapt to shifting priorities.

Job Title: Contractor - Desktop Migration Technician Duration: 3 months (possible extension) Start: ASAP We're hiring several experienced desktop support contractors to join a short-term project that migrates user devices and accounts to a new corporate IT domain and image baseline. Technicians will perform hands-on migrations, validate applications and profiles, and provide frontline user support during cutovers across multiple sites. Core Responsibilities Execute end-user PC migrations using standardized checklists and migration workflows. Backup and restore user profiles and data when required. Run PowerShell scripts and migration tools to join devices to the new domain and apply new images/configurations. Validate business application functionality and user access after migration. Coordinate device handoffs, returns, and logistics with on-site IT staff. Provide clear, patient user handovers (new credentials, MFA setup, expected profile differences). Log daily migration progress, capture issues, and escalate to central migration leads. Prepare hardware, perform PXE booting and imaging when needed. Required Skills & Experience 3+ years of hands-on desktop support, field IT, or systems administration experience. Strong working knowledge of Windows 10/11 and Active Directory. Prior experience with domain migrations, site cutovers, OS reimages, or M&A IT transitions preferred. Comfortable scripting with PowerShell and using standard imaging/migration tools. Excellent user-facing communication skills and professional demeanor. Ability to follow detailed procedures, document work accurately, and work independently under direction. Additional Details Contract length: ~3 months with potential extension. Schedule: May require evening and weekend work to minimize business disruption during cutovers. Travel: On-site travel across U.S. locations is expected; travel expenses reimbursed. Candidates must be legally eligible to work in the U.S. and able to travel to client sites as required. Reporting: Work closely with and report to a central migration lead / IT operations team. Ideal Candidate A dependable, customer-focused desktop support technician with proven domain migration and imaging experience, strong PowerShell skills, and the ability to clearly communicate with non-technical users. Must be comfortable with travel, flexible hours, and executing repeatable processes in a fast-paced rollout environment.

Our client is seeking a Network Engineer to join their company for a full-time, direct hire position. The Network Engineer will design, implement, and maintain secure, high-performing nationwide network infrastructures, establishing standards, analyzing and resolving complex issues, and ensuring reliable connectivity aligned with business objectives. Location: Onsite in Santa Ana, CA Compensation: This job is expected to pay about $125,000-135,000 plus benefits What You'll Do: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Coordinates with multiple vendors/departments to procure network-related hardware, software, and services. Investigates and resolves problems, inefficiencies, and performance issues. Evaluates, tests, recommends, and implements specific network solutions. Develops advanced/leading-edge technologies and/or concepts. Mentor junior network admin and engineer. Independently analyzes and provides innovative solutions to network engineering and design projects. Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM's standard network technology stack. What Gets You the Job: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent years of experience . 5+ years of relevant experience in Network Engineering role. Expert knowledge of TCP/IP and common routing protocols such as OSPF, BGP, HSRP and QoS Expert knowledge of common LAN, WAN, WLAN and SD-WAN architectures and methodologies Expert knowledge of network security including firewalls, intrusion detection and prevention, LAN segmentation and network access controls Expert knowledge of public cloud hosting network features, strong preference given towards Microsoft's Azure platform Proficient in disaster recovery environments and business continuity Experience with Cisco, Palo Alto Firewalls, Palo Alto Panorama, Palo Alto Prisma Access, Meraki, and VeloCloud SDWAN is a strong plus. Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Client visits in North OC area (around Anaheim or Buena Park, CA) Salary: $125K-$140K + Bonus | MSP Experience Required A fast-growing and highly respected Managed Service Provider (MSP) based in La Verne, CA, is looking for a Client Technology Advisor or Technical Solutions Advisor to join their team to service their OC clients. If you're passionate about helping businesses thrive through smart IT strategy, have strong systems/network administration experience, and thrive in client-facing roles-this is your next big step. As a CTA, you'll be the strategic technical liaison between the MSP and its clients, ensuring their IT environments are not just supported, but aligned with industry standards and evolving business goals. This is a high-impact role where your insights directly shape client success and contribute to continuous improvement across the organization. What You'll Do Own and maintain accurate, up-to-date documentation of client technology environments. Conduct discovery and assessments (remote and onsite) to align client tech with internal standards. Collaborate with Client Success Managers and vCIOs to guide technology planning and business reviews. Recommend improvements and modernization strategies based on standards and lifecycle planning. Act as a technical escalation point for service desk and project teams. Support strategic initiatives and contribute to the evolution of internal best practices and service delivery. What You'll Bring MSP Industry experience is a must. Experience with systems and network administration in small/mid-sized business environments. Hands on implementation with M365, Azure, Windows/Virtual Servers, network infrastructure, firewalls, VPN, and cloud services. Strong business acumen and ability to translate technical insight into client value. Why Join Paid Certifications - We invest in your growth and technical development. 100% Company-Paid Health, Vision, and Dental Insurance 401K with Company Match Generous PTO + Bi-Annual Performance Bonuses Family-Owned Culture - Open-door leadership, direct impact, and a team-first mindset. Ready to work with a team that values innovation, integrity, and doing the right thing? Apply today and take the next step in your MSP career!

Leading MSP with over four decades of experience helping private companies and government entities modernize and secure their IT infrastructure. We specialize in cybersecurity, cloud computing, network/server management, and desktop/application support. Our commitment to employee development is unmatched - we provide hands-on training, cover certification costs, and offer paid time during business hours to help you grow your skills and advance your career. What You'll Do: Resolve escalated, complex technical issues beyond Level 1 capabilities Act as a go-to expert for troubleshooting systems, applications, and network infrastructure Manage incident tickets with SLA compliance and clear communication Assist with designing, testing, and deploying solutions to improve system reliability Document processes, resolutions, and best practices to empower the support team Collaborate closely with Level 3 support, sysadmins, and project teams on ongoing initiatives Drive continuous improvement through process automation and system optimization Must-Have: Strong experience in advanced technical troubleshooting within an MSP environment MSP industry experience is a must Ability to work humbly, collaboratively, and with a strong work ethic Excellent communication and documentation skills Passion for learning and improving IT service delivery Compensation: $31+/hour + benefits and bonuses Location: Fullerton, CA Benefits: Health insurance coverage Generous PTO and paid holidays Sick leave Mileage reimbursement for onsite visits Certification cost reimbursement Bonus eligibility